DoubleTree Club by Hilton Buffalo Downtown - Buffalo

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I returned here on business because the facility is fresh and attractive, the staff is friendly and helpful (except during a night-time fire alarm event when nobody knew what was going on as we assembled in the lobby) and it is very comfortable. It is surrounded a hospital center with few people in evidence, but it is a very easy walk to the Allentown […] neighborhood and downtown. Read more

Genuine Hotels.com guest review

Very nice new and clean hotel room, location was close proximity to many things, we took advantage of the valet parking and were pleased with the quick service. The front desk was very helpful and the cookies were lovely.

Genuine Hotels.com guest review

The Front Desk employee upon my arrival was just fantastic! He was polite, courteous, knowledgeable and pleasant to communicate with (we share the same name so I know he is genuine). I was offered a shuttle instead of driving my car - not expected and was very thoughtful. Check out, same thing. I will stay here again if I'm back in the area, for either […] business or leisure. Read more

Genuine Hotels.com guest review

I am beyond pleased with the staff!!!! Best hotel stay in a long time

Genuine Hotels.com guest review

Was less pleased this visit, failed to remove room service tray when room was cleaned, many menu choices not available/or not prepared as described. Staff were friendly.

Genuine Hotels.com guest review

Our remote did not work properly. When I informed the desk, they sent someone to fix it. Unfortunately the fix was temporary. Same problem occurred the next morning, and when I called the desk, they sent a new remote which worked properly, an action that had been strongly suggested the night before. The other problem was the food in Carlton Grill. I […] can get better food a local bar. The first night's meals were either cold or poorly prepared and served, with no apologies. The second night was considerably better, but the same special was offered both night. The breakfast pastries were left from the day before. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel staff was exceptional in knowledge of the area and were most friendly and welcoming. There did appear to be a problem with the hot water in my room but it was corrected. Altogether a pleasant stay and I would recommend the hotel to friends.

Genuine Hotels.com guest review

I really liked the place. I was really happy with the quality of service exhibited by the staff. They will go the extra mile if necessary.

Genuine Expedia guest review

Everything was fine. The staff was very friendly. Really loved the shuttle service. will stay there again

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My Son, Christian and I throughly enjoyed our overnight stay with you. The only regret we had -- it was such a short stay. Thank you for making us feel extremely welcomed! We especially enjoyed the warm chocolate chip greeting!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Staff was Great! loved the free internet use, and having a fridge in the room was so helpfull. The breakfast was good and reasonable. And the shuttle servic was a life saver. The hotel was clean and neat!

Genuine Expedia guest review

this is a very good hotel, which is clean and comfortable. The staff is very friendly and warmhearted.

Genuine Hotels.com guest review

Great hotel, staff was friendly, rooms were very nice. I had a lot of guests coming and going for a bachelorette party and the staff was very courteous and excited for the bride. The parking situation isn't so great but they offer valet for a reasonable price. I would definitely stay at this hotel again. The rooms also had mini fridge and a microwave, […] which was convenient. The beds were of course really comfortable. Anything done by the Hilton is usually pretty great. Read more

Genuine Hotels.com guest review

My mother was in the hospital and I needed a place to stay. It was convenient to the hospitals, however Hotels.com does not give the family/patient discount which would have helped out tremendously. I found out about it at the desk and was unable to get that discount. It would be very helpful if these could be applied somehow so families under stress […] reserving rooms would have the same benefit as walk-ins. It would have save considerable money. Read more

Genuine Hotels.com guest review

The stay was overall fine.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel, itself, is fine. The staff was friendly and accommodating. There is an 18$ shuttle to the airport, which is nice (although the Hampton down the street has a free shuttle). The location leaves much to be desired, however. It is in a quiet part of town and if you want to walk to Allentown (closest area for bars and nightlife), you've got to […] walk through some real desolate areas. Read more

Genuine Expedia guest review

My stay was amazing!! The staff was friendly and made the stay memorable. I was skeptical because of its location but the room was amazing!

Genuine Expedia guest review

With the exception of them leaving me at the airport and saying it was my error then later telling me driver didn't know where to go-the stay was fine. The shuttle issue put me behind my schedule to meet friends prior to an event at the arena. It also cost an additional $10 for the cab.

Genuine Hotels.com guest review

The Good- Hotel room was nice, clean, and linens were new. Beds were comfortable albeit short? The Bad-Do not rely on the shuttle from the airport. I chose this hotel even though it was further from the arena because I have a Hilton Gold membership and because they have an airport shuttle that was $10 cheaper than a taxi. The shuttle never came to […] pick me up. When I called they put me on hold for 10 minutes so I called back when I thought they forgot about me. They didn't answer. I called 2 more times letting it ring 15 times. They finally answered the 4th attempt. They told me the shuttle had come to the airport and I was not there. Buffalo has a tiny airport. There's only so many spots where I can be by the signs that say "hotel shuttles." I can tell you the shuttle was never there. They said they would send the driver again but it would take 45 minutes due to construction. I told them not to bother because that would mean I was waiting for 90 minutes for them to finally get me so I would have to take a taxi. The taxi took under 20 minutes to get me to the hotel. Once I checked in, they said the shuttle driver didn't know where to go at the airport (aka-never went). The Ugly-Apparently the phone number they have posted on websites is one they do not answer. After an event at the arena, we had difficulty getting a taxi and the lightrail metro was extremely packed. We walked to the Hyatt several blocks away and called the hotel to see if the shuttle could pick us up. Again, they didn't answer either attempt. Finally the Hyatt employee called a number thery had and thery answered that one right away. Not sure what the issue is but if it's a number they do not answewr, why is it the advertised number? To their credit, they did send the shuttle to pick us up. The driver was very courteous and accomodating , took us somewhere close to the hotel where we could get food and drink even though it was almost midnight and made sure we knew exactly how to get back on foot. Read more

Genuine Hotels.com guest review

I love them all there, they will go the extra mile to make you happy and confee!

Genuine Expedia guest review

We spent the weekend in this hotel and every hotel staff member was pleasant, professional and they all seemed very happy. We actually wonder what they put in the water in this hotel to make everyone so jovial in Buffalo in late winter. The hotel was clean and quiet and convenient to downtown (walking distance). I highly recommend it.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff was very friendly and reliable and gave us good info and directions on what to do on our stay there. Overall, I would rate my stay there a 10/10

Genuine Hotels.com guest review

Great perk of this hotel is the shuttle service. Friendly, helpful. Thanks Ben for driving us around on Sat night!

Genuine Hotels.com guest review

Went to Sabres game. Great location. Close to restaurants, coffee shops, and arena. Awesome hotel cookies as well.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel staff is amazing! The hotel is clean and the location is good. Free shuttle to boot- Couldn't ask for more for the price. Will stay again-

Genuine Hotels.com guest review

Driving to the hotel I was a little worried about where we were going. It seemed turning into downtown Buffalo towards the hotel was all ghetto, however when we arrived at the hotel it was a complete 180. The hotel was very nice, and so was the staff. The valet parking is totally worth it for 12 bucks a night. The room was nice with a fridge, coffee, […] and comfortable beds. I would definitely reccomend this hotel. The bar was very nice to relax and have a couple of drinks as well. That was like icing on the cake. We went for Bills game, and the Ralph was only like 20 minutes away. Same if you head north for Niagara Falls which is what we did. So if your going to both, it's a perfect location! Read more

Genuine Hotels.com guest review

Awesome place to stay!

Genuine Expedia guest review

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Genuine Hotels.com guest review

The surrounding area was a little sketchy. I would not wander around at night. The rooms were clean and comfortable- not much scenery ( we overlooked a building and the hotel ). We got a reasonable rate and pretty much just needed a room no other amenities.

Genuine Expedia guest review

The hotel was located on a side street. When first driving up to the front door I was not sure what to expect, but when walking inside I was greeted with friendly welcoming smiles. The colors of the lobby were warm and inviting. The room was clean and comfortable minus the pillows...That is the only complaint I have. If you like soft pillows they are […] great, but I like mine more firm. Next time I will take my own pillows, because I will go back to this hotel again. It is easy to get to off the I90 and easy to get back on the I90. It is located in the medical district. Read more

Genuine Expedia guest review

The staff was extremely pleasant and very knowledgeable of the area. The recommended two wonderful restaurants and provided shuttle service. Had a lovely experience. The double beds a little small when sharing with someone but no other major complaints.

Genuine Hotels.com guest review

Booked last minute after planning to stay near airport and they were all booked up. Not too much extra driving to here, and easy to find. Neighborhood is a little dicey and there is no hotel parking, but they have a reasonable valet service, and there is a parking garage only a block away that charges a little less. The neighborhood is quiet, but urban. […] Hotel is nestled in a Hospital complex with a major cancer treatment center, so it probably caters to a lot of doctors and patients families. Clean and well appointed for an older building that must have been recently renovated. Stayed only one night on the weekend, but was very, very happy with the accomodations. Felt we got a bargain price considering the quality of the hotel. Read more

Genuine Hotels.com guest review

This hotel is located in the hospital campus and offers a free shuttle around town on a case-by-case basis and a relatively affordable ($18) shuttle to the airport. My room had an old style television, window A/C which did not really work that well-either gale winds of freezing cold air or dank humidity (I was there in July). The bathroom was dirty. […] I complained regarding the bathroom as I was afraid to use the facilities. Housekeeping sent their staff to my room to clean the bathroom. The housekeeper brought a mop but instead used a tissue to pick up the pubic hair that was on the floor. After she left, I used a wad of tissues to wipe the floor, took a picture with my iPhone of the hair-covered kleenex, and showed it to the front desk manager. My new room was much cleaner. The first day's service was excellent. My room was vacuumed, bed sheets changed, etc. However the next night they did not come at all. I was away from 7am until 5pm, and my room was never cleaned. The same desk manager had to clean my room herself. Cleaning rooms is not her job. And she did not really do a good job. But I was checking out the next morning, so it really did not matter. I washed my own tumblers and made do with the products left over in the bathroom. The bed was very comfortable-consistent with a doubletree. The hotel also has a really cheap self-laundry facility and a lounge area on its second floor. The shuttle driver and bellman "Johnny D" was a standout among the staff. I stayed here for the NY bar examination and the shuttle to and from the convention center was free and timely. The room was also relatively quiet. Read more

Genuine Hotels.com guest review

I will recommend this hotel to my friends.

Genuine Expedia guest review

Though the reservation clearly mentioned breakfast buffet with our stay, the staff argued that it's not included with our stay. Later tried to negotiate it with a complimentary limited breakfast for 2. The next day morning, when we contacted the new representative, she said that was a mistake and offered breakfast buffet for 2 per room. But it doesn't […] even come with bread!! They make you pay for e'thing..Parking is not in the same building complex and quite far. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel was good..not great but good. Staff for most part exceptional. Didn't care for parking arrangements.

Genuine Hotels.com guest review