Although the front desk was extremely nice, that doesn't make up for the bad stay. Upon check in in my room, there was dog food on the floor, the trashes hadn't been emptied, & there was hair on the sheets. All night just as I would get to sleep, the ac would rattle loudly. Tried to call for room service twice, no one answered. Went down to the restaurant […] to order and waited at the bar. Apparently some of the staff had just gotten off and were very loudly discussing how disgusted they were to have to clean the rooms, in great detail. I've stayed in many holiday inns and this was by far the most unpleasant stay in any hotel, of my life. Truly disappointed. Read moreGenuine Hotels.com guest review
Response by Quality Inn We too were disappointed when we read your comments. Your stay certainly was not the excellent guest experience that we strive for and we apologize that you had issues when you stayed with us. We will investigate the circumstances of that evening and do the necessary retraining of our staff to make sure that guests in the future do not have the same issues. Thank you for bringing these concerns to our attention and we would ask that you come stay with us again when you are in the Portland area and let us show you that your unpleasant experience was not the norm.
"Nice hotel for the Gresham Area"
My stay was pleasant although the cleaning staff was less than average. My room was not cleaned on the second day of my 3 day stay and I beleive that the sheets were not clean the first night of my stay. The breakfasts were great. Good selection, hot and good tasteing.Genuine Expedia guest review
Response by Quality Inn Thank you for staying with us at the Holiday Inn and thanks for your comments. Please let me assure you that each of our rooms are inspected before every guest's arrival to ensure that you have clean bedding, towels, etc. We apologize that the housekeeper did not clean your room on the second day but we will investigate and do some extra corrective training to make sure that doesn't happen to another guest. Thanks again for bringing this to our attention.
"Close to family."
Very good/excellentGenuine Hotels.com guest review
Response by Quality Inn Thank you for the nice comments. We hope you enjoyed your stay with your family. Come back and see us soon!
The room was a little dirty. Some of the hotel staff was rude. The breakfast was mediocre at best. Lots of shopping near the hotel.Genuine Hotels.com guest review
Response by Quality Inn We certainly apologize that your stay was not satisfactory. We take comments like yours very seriously and we will investigate your concerns and make any necessary changes to ensure that our guests do not experience the same issues. Thank you for bringing these items to our attention.
The rooms are great, staff is nice and welcoming. We enjoyed the swimming pool and Jacuzzi. It was nice!Genuine Expedia guest review
"No one to check us in, no chef so no breakfast..."
The room was clean but the tub didn't drain. There was no one at the desk. Calling did nothing. We searche the restaraunts...no one there either. 15 min later 6 hotel guests finally went begin the counter and used the walkie to get help....and that's kind of how the whole stay went. No breakfast the next morning because the chef did not show. It wa […] a waste of money and certainly not up to par. Read moreGenuine Expedia guest review
Response by Quality Inn Thank you for your comments. First, let me personally apologize for the issues which you outlined. Next, I assure you that these items were noted and corrective actions have been taken at the hotel to make sure this does not happen again. We appreciate your business and would ask that you please give us another chance to prove that the issues you experienced were not the norm at our hotel.
"Not too bad."
Other than no refrigerator and no microwave, everything was fine.Genuine Hotels.com guest review
It was very clean and nice. I liked that they had good shampoo/conditioner from bath and body works.Genuine Hotels.com guest review
"Clean and comforatble"
Nice breakfast buffet. Room was clean, comfortable and quiet.Genuine Hotels.com guest review
Free breakfast, free WiFi & free parking are all the reasons we stayed here. Guest laundry, indoor pool & friendly staff. Definitely worth the money for this hotel.Genuine Hotels.com guest review
Response by Quality Inn Thank you for your nice comments. You have listed some of the best reasons to stay at our Holiday Inn and we appreciate you telling other travelers about our great amenities and our friendly staff. We hope your travels are safe and that you come back to see us soon.
Nate was at the front desk when I checked in. He was helpful and professional, a great first impression.Genuine Hotels.com guest review
Response by Quality Inn Thank you for your nice comments on Nate, our front desk agent. Nate is new to our staff and he has really captured the spirit of hospitality that we work hard to show our guests. We'll be sure to show Nate you review!
"Quiet little place"
Hotel staff at the front desk as well as the restaurant were all very friendly. We were please with the very large bed and clean room. Nice hotel quiet however very close to shopping centers. we enjoyed our stay and plan to return.Genuine Expedia guest review
Response by Quality Inn We’re happy that you enjoyed your stay with us at the Holiday Inn in Gresham. We hope you had the opportunity to explore the close-by attractions of the Portland area and that you will return to see us soon.
"Close to Daughters home"
We thought the room and hotel we're very comfortable and reasonable. The staff was always pleasant and readily willing to help in any way.Genuine Hotels.com guest review
Thank you very much!Genuine Hotels.com guest review
Response by Quality Inn Thank you for taking time to review our Holiday Inn in Gresham. We hope your travels were safe and we look forward to seeing you again.
"safe & clean"
this was a decent place to stay, breakfast was good; staff was friendly; it workedGenuine Expedia guest review
Response by Quality Inn Thank you for taking time to review our Holiday Inn. It sounds like you had a good experience and that's very important to us. We hope you travel safely and return soon to see us again!
"Great location, great room."
We stayed for two nights and were very pleased with the location since it was so close to The Gorge. The restaurant experience at this place was one of the worst.Genuine Expedia guest review
Response by Quality Inn Thank you for taking time to write comments about our Holiday Inn in Gresham. We apologize that your stay did not meet your, or our expectations. We take your comments very seriously and will use them to better train our staff and make sure these issues do not happen again. Please accept our apologies and we would like to have you try our hotel once again and let us prove to you that this is a one-time occurrence.
"Cleanliness Overshadows Everything"
Tired from a long day, we checked into the Holiday Inn, Gresham. The room had a funny smell, but we chalked it up to cleaning products. But when I climbed into bed and noticed a strong body odor from between the sheets, I pulled them back and a huge wet spot revealed itself along with a horrible stench. Almost physically sick, I went to the front desk […] and asked for a different room. The clerk apologized and assigned us a different room at the opposite end of the hotel. After packing for twenty miuntes we trundled a cart full of our belongings to the distant new room. One would have thought that a complimentary night, a coupon for the on-site restaurant, or at least a call from the manager would have been in order. But ... nothing. Here's a case where housekeeping inflicted a deep wound in a hotel's reputation (at least with us). It's hard to believe that a maid did not notice the stench or wet spot, but somehow the covers were pulled up and the bed made WITHOUT CHANGING THE LINENS FOR A NEW GUEST. I'm sure this goes on a lot, but lesson to learn: YOUR REPUTATION IS IN HOUSEKEEPING'S HANDS. Stay on top of their performance and find a way to ensure that new guests get new bed linens! Read moreGenuine Hotels.com guest review
Response by Quality Inn Thank you for taking the time to write your comments. We certainly apologize for your poor experience and it definitely does not reflect the usual high standards of this hotel. We will take your comments very seriously and will use them to better train our staff and take action to make sure this will not happen again. I have spoken to the General Manager of the hotel and directed him to investigate this matter and report back to me on his findings and what action he is taking. Please accept our apology and we would invite you to stay with us again to see that yours was a one-time incident and that we strive to make every guest stay a pleasant and restful experience.
"Very Friendly Environment"
I very much appreciated the courtesy and friendliness of everyone I encountered from the front desk to the housekeeping staff. They accommodated my need to check in early to prepare for a presentation and I appreciated there was no blaring TV in the breakfast area. I missed the lack of a refrigerator and microwave in the room, but gladly surrender those […] for the welcome feeling and quiet room environment. I will definitely stay here again! Read moreGenuine Hotels.com guest review
Response by Quality Inn Thank you for your nice comments about our Holiday Inn in Gresham. Our staff works hard to make all of our guests feel welcome and we're glad you enjoyed your stay. Please travel safely and we hope to see you again soon.
"Better than most rooms for around $100"
Modern, clean, comfortable. Room was large -- plenty of room for 2 of us and all our things for five nights, six days. Parking was convenient. Breakfast was much better than most "included" breakfasts. Whirlpool and pool were nice extras. Missed having a small fridge and microwave in the room because we were staying five nights, but the coffeemaker […] provided us with hot water, and the ice maker was just down the hall. We will definitely return to this hotel. Read moreGenuine Hotels.com guest review
Response by Quality Inn Thank you for your comments on our Holiday Inn in Gresham. We're glad that you enjoyed your stay and we hope that you will return soon and visit us when you are in the Portland area again.
"Quiet, peaceful location!"
Are room was nice, most of the staff was nice, but we were really upset with bar/restaurant tender. We had been sitting outside enjoying the ambiance of the scenery and met some other wonderful guests and we had been running in and getting our orders from the bar. We even asked her if we could sit out at the tables and drink. She had said no problem. […] We were on vacation, and didnt decide to get dinner and another round of drinks til 840 and when I went in the place was closed even though we had been told it didn't close til 9 pm. We were still on Eastern Standard time and it felt like 6 to us. Well I asked the hotel woman at the desk if I misunderstood the closing time and the woman whose back to us turned around, she was the bartender/waitress, and she said "No one was inside so I closed early". She never came out to us, even though she knew we were all out there to ask if we wanted anything else or food or to let us know she was closing early. Extremely upsetting. Read moreGenuine Expedia guest review
Response by Quality Inn Thank you for taking the time to write your comments on our Holiday Inn in Gresham. We take all of our guest comments very seriously and we appreciate you pointing out where we fell short of our usual fine service. We will use your comments to better train our staff and make sure our service exceed our guests’ expectations. It sounds like you had a chance to visit the many “spectacular sights” of our area and we hope that you can return soon to the area and that you will give us another chance to make your trip even more enjoyable.
"Business stay of four nights."
Put up with a faulty AC the first night then asked to be changed. Staff was excellent. Breakfast was the normal fair, would be nice for a hotel to mix it up once in awhile. Room was clean and quiet. WIFI was slow at night.Genuine Expedia guest review
Response by Quality Inn Thank you for your recent comments and we're glad that our staff was able to take care of your a/c problem the first night. We hope that your stay in the Portland area was successful and that you will return and see us soon.
"Close to scenic historical drive"
The people who work at the hotel are all very friendly and helpful. It is a nice clean hotel which serves a good breakfast.Genuine Hotels.com guest review
Response by Quality Inn Thank you for your nice comments. We're glad you enjoyed your stay and our staff will be pleased to see you nice review about them. Please hurry back and see us soon.
"Close to McMenamins Edgefield"
Overall good. comfortable bed. Clean room.Genuine Hotels.com guest review
Response by Quality Inn Thank you for your comments about our Holiday Inn. McMenamins Edgefield is a real treasure and being so close to the attraction makes it very convenient for guests who want to visit the attraction. We hope to see you again soon.
"clean and nice"
Room very clean, nice pool and fitness area, good grassy area for pets. Only complaint was about breakfast because we were there on a Sunday so it was supposed to stay open until 10:30. Luckily we showed up at 9:15 to find out that they were closing at 9:30 this particular day. Not much food was left, but it was enough for us. I just felt like we should […] have been notified at check-in about the early closure. Read moreGenuine Hotels.com guest review
Very far from downtown Portland, at least half an hour drive, consider booking somewhere else. The breakfast service is awesome. There were two long strands of women's hair on my bed cover that didn't belong to me.Genuine Hotels.com guest review
Staff on duty tried to be very helpful and niceOverall cleanliness was not good. 1st room they gave us, bedspread was very dirty and. Furniture not cleaned. Gave us another which was okay except for air conditioner did not cool well. Breakfast was very good.Genuine Hotels.com guest review
"Check on pet fee before booking"
Room was fine; breakfast was great, but will not be staying here again because of $35 pet fee which was not clear upon booking. (They did waive it for us, however.)Genuine Hotels.com guest review
"Convenience VS Cleanliness"
Convenient to our event and parking lot felt secure. The hotel's air conditioning was broken so it was like a sauna! Room was NOT clean - even after housekeeping had been there. We wiped off the counter after returning to our room and it was totally dirty. The restaurant was filthy and the attendant dropped an UNGLOVED handful of flatware on the floor […] - picked it up and put it in the bin for use....!!! YUCK! They did not have enough help to properly clean tables or refill food. Not sure the convenience of the site will be enough to bring us back. Rate was too high for all the INconveniences. Read moreGenuine Hotels.com guest review
Response by Quality Inn Thank you for taking the time to comment on our Holiday Inn. We are sorry that you had an unpleasant experience and we will certainly use your comments to instruct our staff and better train them to make sure this does not happen again. We hope that the rest of your travels were safe and enjoyable.
"Hotel in pristine town of Gresham"
The hotel was immaculate, the continental breakfast plentiful, and overall the entire stay was comfortable and affordable.Genuine Expedia guest review
Response by Quality Inn Thank you for your nice comments. Please come back and see us when you are in the Portland area.
"Best value in the area"
The design of the hotel makes the rooms easy to get to from either elevator or anywhere in the parking lot. We kept our window open all night for fresh air and there was no noise in the neighborhood. The free breakfast (provided to all guests) was great the first night we stayed but the second morning there was no fruit or bagels when we came downstairs […] an hour before the breakfast time ended. The hotel seemed understaffed; the desk clerk had to do everything in the evening and the hallways and grounds needed some general clean-up. Read moreGenuine Hotels.com guest review
Response by Quality Inn Thank you for taking the time to comment on our Holiday Inn. We're glad that you enjoyed your stay and we do apologize for the inconvenience at the breakfast. Please come see us again and travel safely.
"Close to the families we were visiting....."
Great place to stay......we were very happy with the Hotel!Genuine Hotels.com guest review
Response by Quality Inn Thanks for your comments and we're glad that you enjoyed your stay! We hope to see you again when you are in the Portland area.
Nice, large room. One of the better free breakfasts I have had at a non-resort hotel.Genuine Hotels.com guest review
Response by Quality Inn Thank you for nice comments about our Holiday Inn. We're glad that you had a pleasant stay and hope that your travels will be enjoyable and safe. Please come back and stay with us again soon.
"Will never stay here again!"
Poor service at check in... rooms not ready... no refrigerator or microwave, room size of a closet. Stayed here in the past and had great service...new management maybe. Friends staying in hotel had their reserved rooms given to others. No compensation offered. Just all in all a negative experience.Genuine Expedia guest review
Response by Quality Inn Thank you for taking time to write your comments on our Holiday Inn. We apologize that your stay was not satisfactory but we do take your comments seriously and will use them to make our hotel better. We did notice that you have stayed with us before and have had an enjoyable stay. We hope that the problems you encountered this time will not keep you from coming back and letting us show you the great guest experience that we strive for.
Over all it was good, but the air conditioner in our room was not working and we could only open the window a couple of inches.Genuine Hotels.com guest review
Response by Quality Inn Thank you for your recent comments about our Holiday Inn in Gresham. We've used your comment about the air conditioner in your room to alert our maintenance team and they have corrected the problem. Again, thank you and please come see us again soon.
Great place to stay. The only negative comment is in regards to the sheets and pillows on the bed. The sheets did not pull up enough. I got cold but when trying to pull up the sheet covering, the sheet would not pull up any more. The pillows(decorative) were so hard. Replace with regular pillows please.Genuine Hotels.com guest review
Response by Quality Inn We're glad that you enjoyed your stay at our Holiday Inn. We apologize about the sheets not pulling up enough but we're using your comments to better train our staff. We hope to see you again when you are in the Portland area.
"Had a Great time"
Perfect location to stay a couple of nights and head to the Columbia River Gorge to do some hiking. Thank You.Genuine Hotels.com guest review
Response by Quality Inn Thanks for your kind comments. We hope you had a great hike in the Gorge and that you'll come back for another adventure!
"nice but modest"
Don't pay extra for wi-fi or breakfast, seems to be free for all. Housekeeping didn't restock coffee for second day and only one bar of soap. Breakfast was ok but they were understaffed and no service on the holiday July 4th.Genuine Hotels.com guest review
"Awesome - loved it!"
We loved the area and surrounding areas. Access to every where we wanted to go. Plenty of good restaurants and shopping nearby. It was so much nicer than fighting the traffic in Portland! Hotel was great and very friendly. The breakfast was very basic - nothing fancy - but just fine for some toast, cereal or bacon and eggs. Overall we had a great t […] ime! Read moreGenuine Hotels.com guest review
"Nice place will stay again."
Easy to find nice breakfast included clean room s.Genuine Expedia guest review
"Best in Gresham"
Have returned a number of times because of convenience and consistancy. It is not the Ritz but has everything yoiu really need. I recommend because at a very reasonable price you get a nice stay. Do avoid the front if you need quiet and sleep with the windows open,.Genuine Hotels.com guest review
"good overnight choice"
Nice stop overnight on trip from Seattle to Denver. Easy access from interstate and nice area. Recommend for easy rest on long trip. Restaurant attractive and average complimentary breakfast.Genuine Hotels.com guest review
"Clean, comfortable, facilities require improvement"
Good location, clean, comfortable rooms for family setting. Rooms are spacious and clean. Swimming pool was a large tub and it was under construction. Staff were unresponsive to questions/comments.Genuine Expedia guest review
Stayed one night, and was shocked! (In a good way) The pillows were labeled soft and firm! (Have only seen that in 5 star) Rooms were clean and the shower actually had a good shower head! - yes good pressure and a non-clogged shower head!! The air conditioner was efficient and quiet. Was nice to NOT hear other people slamming doors and talking loud […] - though I think the place only had 50% occupancy. Staff was friendly and attentive, the free breakfast was actually really good! Overall, was a great stay and will use them again! Read moreGenuine Hotels.com guest review
"Good for a nice weekend with the kids"
Nice and quiet. Friendly staff. Good price. Good swimming pool specially for kids.Genuine Expedia guest review
"Looks good on the ouside, but once you walk in...."
Room felt damp all of the time. Needs updating on the inside. Deceiving as the outside of the building is well kept, but the inside needs repairs and updating. Had to change rooms. Heating/air did not work. Restaurant was very limited. Breakfast attendant was rude.Genuine Expedia guest review
Quiet neighborhood, comfortable room, good food, and friendly staff.Genuine Hotels.com guest review
We did not get the room we reserved, when I went to the front desk and asked why we did not get the room we reserved, the desk clerks reply was rude. Telling me it was that room or no room.Genuine Hotels.com guest review
The stay was good. your hotel staff was not at the front desk for 20 mintues while i was trying to check in . Everything else was good.Genuine Hotels.com guest review
Very good hotel: quiet, clean & comfortableGenuine Hotels.com guest review
"Convenient Location fo Mt. Hood Comm College"
Room was nice and clean.Genuine Hotels.com guest review
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