"Check on pet fee before booking"
Room was fine; breakfast was great, but will not be staying here again because of $35 pet fee which was not clear upon booking. (They did waive it for us, however.)Genuine Hotels.com guest review
"Convenience VS Cleanliness"
Convenient to our event and parking lot felt secure. The hotel's air conditioning was broken so it was like a sauna! Room was NOT clean - even after housekeeping had been there. We wiped off the counter after returning to our room and it was totally dirty. The restaurant was filthy and the attendant dropped an UNGLOVED handful of flatware on the floor […] - picked it up and put it in the bin for use....!!! YUCK! They did not have enough help to properly clean tables or refill food. Not sure the convenience of the site will be enough to bring us back. Rate was too high for all the INconveniences. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Portland/Gresham Hotel Thank you for taking the time to comment on our Holiday Inn. We are sorry that you had an unpleasant experience and we will certainly use your comments to instruct our staff and better train them to make sure this does not happen again. We hope that the rest of your travels were safe and enjoyable.
"Hotel in pristine town of Gresham"
The hotel was immaculate, the continental breakfast plentiful, and overall the entire stay was comfortable and affordable.Genuine Expedia guest review
Response by Holiday Inn Portland/Gresham Hotel Thank you for your nice comments. Please come back and see us when you are in the Portland area.
"Best value in the area"
The design of the hotel makes the rooms easy to get to from either elevator or anywhere in the parking lot. We kept our window open all night for fresh air and there was no noise in the neighborhood. The free breakfast (provided to all guests) was great the first night we stayed but the second morning there was no fruit or bagels when we came downstairs […] an hour before the breakfast time ended. The hotel seemed understaffed; the desk clerk had to do everything in the evening and the hallways and grounds needed some general clean-up. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Portland/Gresham Hotel Thank you for taking the time to comment on our Holiday Inn. We're glad that you enjoyed your stay and we do apologize for the inconvenience at the breakfast. Please come see us again and travel safely.
"Close to the families we were visiting....."
Great place to stay......we were very happy with the Hotel!Genuine Hotels.com guest review
Response by Holiday Inn Portland/Gresham Hotel Thanks for your comments and we're glad that you enjoyed your stay! We hope to see you again when you are in the Portland area.
Nice, large room. One of the better free breakfasts I have had at a non-resort hotel.Genuine Hotels.com guest review
Response by Holiday Inn Portland/Gresham Hotel Thank you for nice comments about our Holiday Inn. We're glad that you had a pleasant stay and hope that your travels will be enjoyable and safe. Please come back and stay with us again soon.
"Will never stay here again!"
Poor service at check in... rooms not ready... no refrigerator or microwave, room size of a closet. Stayed here in the past and had great service...new management maybe. Friends staying in hotel had their reserved rooms given to others. No compensation offered. Just all in all a negative experience.Genuine Expedia guest review
Response by Holiday Inn Portland/Gresham Hotel Thank you for taking time to write your comments on our Holiday Inn. We apologize that your stay was not satisfactory but we do take your comments seriously and will use them to make our hotel better. We did notice that you have stayed with us before and have had an enjoyable stay. We hope that the problems you encountered this time will not keep you from coming back and letting us show you the great guest experience that we strive for.
Over all it was good, but the air conditioner in our room was not working and we could only open the window a couple of inches.Genuine Hotels.com guest review
Response by Holiday Inn Portland/Gresham Hotel Thank you for your recent comments about our Holiday Inn in Gresham. We've used your comment about the air conditioner in your room to alert our maintenance team and they have corrected the problem. Again, thank you and please come see us again soon.
Great place to stay. The only negative comment is in regards to the sheets and pillows on the bed. The sheets did not pull up enough. I got cold but when trying to pull up the sheet covering, the sheet would not pull up any more. The pillows(decorative) were so hard. Replace with regular pillows please.Genuine Hotels.com guest review
Response by Holiday Inn Portland/Gresham Hotel We're glad that you enjoyed your stay at our Holiday Inn. We apologize about the sheets not pulling up enough but we're using your comments to better train our staff. We hope to see you again when you are in the Portland area.
"Had a Great time"
Perfect location to stay a couple of nights and head to the Columbia River Gorge to do some hiking. Thank You.Genuine Hotels.com guest review
Response by Holiday Inn Portland/Gresham Hotel Thanks for your kind comments. We hope you had a great hike in the Gorge and that you'll come back for another adventure!
"nice but modest"
Don't pay extra for wi-fi or breakfast, seems to be free for all. Housekeeping didn't restock coffee for second day and only one bar of soap. Breakfast was ok but they were understaffed and no service on the holiday July 4th.Genuine Hotels.com guest review
"Awesome - loved it!"
We loved the area and surrounding areas. Access to every where we wanted to go. Plenty of good restaurants and shopping nearby. It was so much nicer than fighting the traffic in Portland! Hotel was great and very friendly. The breakfast was very basic - nothing fancy - but just fine for some toast, cereal or bacon and eggs. Overall we had a great t […] ime! Read moreGenuine Hotels.com guest review
"Nice place will stay again."
Easy to find nice breakfast included clean room s.Genuine Expedia guest review
"Best in Gresham"
Have returned a number of times because of convenience and consistancy. It is not the Ritz but has everything yoiu really need. I recommend because at a very reasonable price you get a nice stay. Do avoid the front if you need quiet and sleep with the windows open,.Genuine Hotels.com guest review
"good overnight choice"
Nice stop overnight on trip from Seattle to Denver. Easy access from interstate and nice area. Recommend for easy rest on long trip. Restaurant attractive and average complimentary breakfast.Genuine Hotels.com guest review
"Clean, comfortable, facilities require improvement"
Good location, clean, comfortable rooms for family setting. Rooms are spacious and clean. Swimming pool was a large tub and it was under construction. Staff were unresponsive to questions/comments.Genuine Expedia guest review
Stayed one night, and was shocked! (In a good way) The pillows were labeled soft and firm! (Have only seen that in 5 star) Rooms were clean and the shower actually had a good shower head! - yes good pressure and a non-clogged shower head!! The air conditioner was efficient and quiet. Was nice to NOT hear other people slamming doors and talking loud […] - though I think the place only had 50% occupancy. Staff was friendly and attentive, the free breakfast was actually really good! Overall, was a great stay and will use them again! Read moreGenuine Hotels.com guest review
"Good for a nice weekend with the kids"
Nice and quiet. Friendly staff. Good price. Good swimming pool specially for kids.Genuine Expedia guest review
"Looks good on the ouside, but once you walk in...."
Room felt damp all of the time. Needs updating on the inside. Deceiving as the outside of the building is well kept, but the inside needs repairs and updating. Had to change rooms. Heating/air did not work. Restaurant was very limited. Breakfast attendant was rude.Genuine Expedia guest review
Quiet neighborhood, comfortable room, good food, and friendly staff.Genuine Hotels.com guest review
We did not get the room we reserved, when I went to the front desk and asked why we did not get the room we reserved, the desk clerks reply was rude. Telling me it was that room or no room.Genuine Hotels.com guest review
The stay was good. your hotel staff was not at the front desk for 20 mintues while i was trying to check in . Everything else was good.Genuine Hotels.com guest review
Very good hotel: quiet, clean & comfortableGenuine Hotels.com guest review
"Convenient Location fo Mt. Hood Comm College"
Room was nice and clean.Genuine Hotels.com guest review
"again a wonderful stay"
once again a wonderful stay at this hotel. i had requested handicap features, and they did not disappoint. my aunt was passing, so it made an uncomfortable situation bearable. im only upset that i have no reason to stay a couple of nites again.Genuine Expedia guest review
Service was great! Hotel was eerie quiet. I was placed on the 4th floor in the way back. There were less then 15 cars in the parking lot which made me wonder, Why am I having to go so far? Hotel was very comfortable and I would stay again! Just not in the back 40! ;)Genuine Hotels.com guest review
"Nothing to write home about...but felt secure!"
Easy access to & from the freeway. Close to shopping (a few blocks) & hospital (Mt Hood). Bar wasn't open when we arrived at 4:30pm and was closed when we returned after shopping at 10:30 or 11pm Breakfast was extra, went up the block to a fantastic place (Elmer's on Burnside) ordered what we wanted for the same price. Maid service was knocking on […] the door to clean the room before 9am on a Sunday. Read moreGenuine Expedia guest review
NEAT, CLEAN QUIET, GOOD RATE FOR QUALITY OF ACCOMMODATIONS,VERY SATISFIED.Genuine Hotels.com guest review
Hotel was just ok, an out of the ordinary location with nothing real close. Not knowing the area when we booked, it wasn't close to eating or shopping. But it was ok, just not what we expected.Genuine Hotels.com guest review
"Clean quiet, safe, no frills"
It worked for the cause. Not ideally located w/ respect to proximity to the Edfield since parking there was limited, but suitable overall.Genuine Hotels.com guest review
"Pay extra for "amenities" that don't deliver"
The hotel is in a decent location but some of the promised amenities that supposedly justify why the rates are significantly higher than similar nearby hotels didn't deliver for me at least. The hotel bar and restaurant, an amenity most of the nearby competition didn't offer, was a joke. First it's only open from 5-9, the bar has no atmosphere, and […] the vibe of the whole place seemed like the employees would be as surprised as anyone if people actually wanted to hang out there. The included buffet breakfast was decent and the server very friendly, however, don't try to order off the menu for breakfast. When I checked in the staff seemed proud to tell me that my rate allowed me to order breakfast off the menu instead of the buffet if I wanted to. The first morning of my 3 day stay I decided to do that. The server seemed shocked and admitted she never has anyone do that. A few minutes after ordering eggs benedict I was told they were out of english muffins (probably never had any) and when the dish arrived (on a piece of sourdough cut in half) it had no meat of any kind on it and the "hollandaise" consisted of melted cheddar over eggs poached hard. Needless to say the next two mornings I got the buffet. Read moreGenuine Hotels.com guest review
"Nice, comfortable and friendly"
From check in to check out my experience was overall pretty good. Comfortable room and the bed was lovely. Only 2 things could be improved upon with the room - 1) the AC barely kept it cool - not sure if it was because the room faced west or if because the AC was old and just didn't provide enough cooling. 2) Window coverings - a blackout curtain for […] morning would have been appreciated...the room became way too bright way too early. Breakfast buffet was pretty good - although I'm not a fan of buffets as a rule...too much contamination danger but I appreciate the cost effectiveness. Coffee could have been much better - not sure what brand is used but man oh man time to step up and get something better...especially in the room - blah! The proximity to the event I attended was a large factor in my selection of the hotel and so I am pleased that my overall experience was good. Read moreGenuine Expedia guest review
Bed very comfortable. Room modern. Front desk clerk gave good restaurant recommendations.Genuine Hotels.com guest review
"Ok for a short stay"
The hotel was fine. Not great but about what we expected from a Holiday Inn. Air conditioner was noisy. Again, typical of the single a/c units found at this type of hotel. Bar/cafe limited hours. Breakfast was good.Genuine Hotels.com guest review
My kids and I were extremely satisfied with our stay at Holiday Inn Gresham, OR. We were given a complimentary membership in their Priority Members Club which entitled all three of us to a free breakfast in their restaurant. The food was great, beds were super comfortable, and staff were extremely helpful and courteous!Genuine Hotels.com guest review
"Overpriced for the amenities"
Expensive, given the lack of a refrigerator in the room, no complimentary breakfast, and the late opening of the restaurant in the morning.Genuine Expedia guest review
wish there would have been a mini fridge in our room and the toilet was not very clean upon our checkin, other than that I had to sign up for a holiday in preference card to get the free breakfast that comes with most other hotels that I have stayed at, was free so it wasnt a big deal but just one more thing.Genuine Hotels.com guest review
"Clean hotel with friendly staff"
Nice room with breakfast.Genuine Hotels.com guest review
I asked for a quiet room and they were very accomodating. Nice experience.Genuine Expedia guest review
"Comfortable place to stay"
Had a good stay. Enjoyed the indoor pool and hot tub my entire stay. My grandkids really enjoyed it. Good service in the dinner also.Genuine Hotels.com guest review
"CLOSE TO RESTRUANTS AND MUST SEE SIGHTS."
WE FOUND THE ROOM VERY CLEAN, HOUSE KEEPING VERY COROPRATIVE IF WE WANTED MORE TOWELS, COFFEE, ETC. THE GROUNDS OF THE INN WERE VERY WELL GROOMED AND THIS PLACE IS VERY PET FRIENDLY.. WE DID NOT EAT IN THE BAR AN GRILL BUT AROUND TOWN IN DIFFERENT PLACES BECAUSE OF OUT SCHEDULE. BUT THE NEXT TIME WE COME TO GRESHAM WE WILL RE-BOOK A ROOM HERE AGAIN. […] THIS PLACE IS NICE AN QUIET, U CAN'T HEAR THE TRAFFIC OUTSIDE AN THATS A GOOD THING. THUMBS UP TO THE HOLIDAY INN. Read moreGenuine Hotels.com guest review
"Have had better for lower rates at other chains"
Negatives: bed was too firm. No fridge/mw in room (although i think they could be requested, still for the rate i think they should be included). Pillow menu idea was silly -- who's going to take the time to ask for a different pillow. Bathroom VERY small but water pressure good. Better things: Pool was ok. Restaurant was ok but they were out of some […] things on the menu. Back to neg: No hot choc on the breakfast buffet so had to pay $3.50 -- how hard would it be to put some packets out? Bottom line: this hotel was SUPERCLOSE to our event and easy to find, so it met our needs but I would likely stay elsewhere if we went back to the area. Read moreGenuine Expedia guest review
The coffee shop/bar closed too early. How about Newspapers at your door in the morning? Registration, check-out was smooth and courteous. Room was comfortable.Genuine Expedia guest review
The lobby was nicely appointed and clean. Our room was very clean & comfortable. We were disappointed that the lounge/restaurant was closed at 4PM when we went down for a drink & snack. Despite that though, we would definitely stay there again.Genuine Expedia guest review
Very clean and updated finishes (carpet, bedding, bathroom)Genuine Expedia guest review
"The nicest place"
This hotel is fantastic, the people are extremly friendly. The food is GREAT, the rooms were very moderen and extremly nice, Free FAST wifi. Great place.Genuine Hotels.com guest review
pool and hot tub was durty! would not get into either.Genuine Hotels.com guest review
"Hard for me to sleep"
It was generally good. However the room didn't have closeable shades and had two outside security lights that shown in to the room all night. The room was also a bit too warm and was hard to regulate the temperature. This was more noticeable at night.Genuine Expedia guest review
Met my expectationsGenuine Hotels.com guest review
It was our first time visiting Portland. We drove from Vancouver to Portland and were quite apprehensive about how we were going to do all what we had planned during the weekend. No Problem! Wherever we wanted to go, it was just 20-30 minutes drive from the hotel. The hotel desk even gave us printed directions to all the places we were going to visit. […] We had no problem going places. The only problem we had was eating at the hotel restaurant. The food was very average. We ate most of our meals outside like at the Red Lobster which is only 5 minutes drive from the hotel. Breakfast was OK. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Portland/Gresham Hotel It sounds like you had a great time in the Portland area. We're glad you enjoyed your stay with us and we appreciate the nice comments. We'll look forward to seeing you again on your next trip to the beautiful Columbia Gorge region.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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