"average hotel in the states and service is only 5"
The hotel lobby is impressive but the rooms are dated and need of a renovation. The service is excellent and the staff was very friendly. The best restaurant at this hotel was the grill on the rooftop.Genuine Hotels.com guest review
"Location is great if you are flying in and out"
The best thing about this place is the location. Within arms length of the airport. Other than that, the hotel is just what you would expect from a hotel at this price point (i.e. something similar to a Holiday Inn / Doubletree, etc.). My only gripe with it (and this is a gripe with Mumbai city rather than the Orchid as such), is that it takes a long […] time to go to the major landmarks like the beach, the gateway of India, etc. But again, if staying close to the airport at a reasonable price is your priority, you wil not go wrong with this place! Read moreGenuine Hotels.com guest review
"Convenient as it is closer to domestic airport."
Very GoodGenuine Hotels.com guest review
"Good for Lay Overs But Not 4 Star"
The good news is that the hotel is very close to the airport and the pick up and drop off service is very good (even when I arrived at 1 am). Best if you send them an email in advance to arrange. It takes about 5 minutes to get to and from the airport. The room was also clean. The bad news is this is a 3.5 star hotel. The hotel is older and in need […] of renovations. Nothing is exactly wrong it is just that the hotel has seen better days. It is fine for a business traveler for a lay over but that is it. Read moreGenuine Hotels.com guest review
"Great place to stay"
Excellent choice for anyone wanting to be be near the airports!Genuine Hotels.com guest review
"ok stay for few hours"
I stayed at this hotel for few hours as I had international flight late night. Overall hotel is clean, staff is helpful but little nosy as ask personal questions about my stay and journey. Expedia confirmed hotel room as non-smoking but hotel gave me smoking room and lied to me that its non-smoking room. I would not stay again here and will try other […] options near airport. overrated for the price. Read moreGenuine Expedia guest review
"Nice hotel close to airport"
Excellent accommodation close to airport. Reasonable rates for the high quality offered.Genuine Expedia guest review
"Maintenance is ok!"
Room cleanliness could be better! Do not have enough folks to manage customer calls. Machines in fitness center are well maintained . Midnight buffet is value for money!Genuine Hotels.com guest review
Stay was good. Happy with the hotel. Dining is also good.Genuine Expedia guest review
"nice hotel, near the Domestic Airport in Mumbai"
Nice hotel, very convinient location near the domestic terminal in Mumbai. the location is good when you're in a business trip and also traveling with domestic flights. the business center is poor and in order to have a meeting one must book a meeting room (and pay extra).Genuine Expedia guest review
"Near domestic airport"
Good hotel but expensive if you just want to stay for a night.Genuine Expedia guest review
They always giving me old room. All appliances are not upgrade.Genuine Expedia guest review
"Hotel is rated as 5 star but it is more close to 3"
We had requested Non Smoking rooms but were given smoking room. Hotel staff was tardy and not very well trained. Had to change room only to find out that new room had one double bed ,we had requested two twin beds. No restaurant for dining in,only 24 hours coffee shop with limited menu was available. Will not recommend any one needing 5 star hotel to […] stay here. Read moreGenuine Expedia guest review
"Nice hotel close to airport"
Hotel is conveniently located near domestic terminal at Mumbai. It has security guards and scanner. It is well decorated. Rooms are large and good facilities. I found one small roach though on floor otherwise good hotel.Genuine Expedia guest review
"Ideal location for overnight stay near airport"
Overall I had a good experience staying at this hotel. I enjoyed the roof top restaurant which had excellent service. I was disappointed with service for the breakfast.Genuine Hotels.com guest review
"Best place to stay near domestic terminal"
This hotel scores high on location and elegance. However they need to improve on their front desk service professionals - I almost sensed some arrogance both times. Room service is great and other staff (WiFi or TV) are great. However phone service is questionable because many times nobody responds. Overall, a great stay near domestic terminal. They […] pick you up and drop you off on time and in comfort - a huge plus. I will stay here again but may end up in saying a word or two to front desk. Read moreGenuine Hotels.com guest review
"It was OK"
It was pricey compared to teh area.Genuine Hotels.com guest review
"Hotel is not closed to bech."
Very good.Genuine Expedia guest review
"A five star experience"
Started badly with the wrong room. However both management and staff pulled out all the stops to remedy the situation such as chocolates and lunch. The circular fountain within the lobby and dining areas is spectacular. The breakfast was outstanding with an exquisite French toast and a large range. Ended up loving the whole experience even though the […] pool was disappointingly sub standard. Read moreGenuine Hotels.com guest review
"CENTRAL LOCATION NEAR TO DOMESTIC AIRPORT"
WELL I STAYED FOR A DAY DIDN'T HAD MUCH INTERACTION. BUT THEY NEED HAVE MORE VARIETY OF FOOD FOR BREAKFASTGenuine Expedia guest review
They charged me again after booking the hotel with hotels.com Lousy service. Need refund double chrges for hotel.they dont like if you book hotel with hotels.com or Expedia. You have to pay double rent and do mot get breakfast or good room.Genuine Hotels.com guest review
Very enjoyableGenuine Hotels.com guest review
"Lousy Front Desk Service"
I have three words for the Front Desk Service - Slow! Lousy!! Rude!!! Bell Captain Excellent!!!! Business Center - very helpful BUT Costly, inefficient, and not updated technology. Will I stay again? Maybe - only because the location is excellent!!!Genuine Hotels.com guest review
"Nice and Cheap"
Its just more that what we can expect at such low rates. Nice hotel and nice food.Genuine Hotels.com guest review
"value for money"
I enjoyed the stay with courteous service, excellent food and ambiance, cozy roomsGenuine Hotels.com guest review
"enjoyed my stay"
Very comfortable. The washroom could be a bit better though. Otherwise everything perfectGenuine Hotels.com guest review
"Only good location else disappointing"
It was just an overnight stay but was disappointed to see that the rooms are damp and humid, not so comfortable, absolutely not worth the price I paid for....Genuine Hotels.com guest review
Located close to International and domestic airports. Clean and neat hotel. Reception services could improve. Room configuration as requested on expedia were not providedGenuine Expedia guest review
Overall rating of the hotel is good.Genuine Hotels.com guest review
Have stayed many times at the Orchid when in transit. The hotel experience every time always the same, EXCELLENT. Always complimentary pick up from Domestic airport and complimentary drop off at International airport, never have had to wait for the pick up. Hotel staff are always friendly and helpful, the hotel is spotlessly clean and the rooms are […] spacious, very comfortable, also spotlessly clean with extremely modern bathrooms and fittings. This hotel is excellent value for money, it offers luxury accommodation far cheaper than other luxury hotels in the airport vicinity very few of which offer complimentary pick up. Would recommend this hotel and will always continue using it. Read moreGenuine Expedia guest review
"Peaceful Hotel with finger-licking cuisine"
The first time I was given a room, where I found out the sheets weren't clean. However, I was given another room within seconds with personal apology from the staff. The Rooms are very spacious with beautiful ambience. Soundproof-ness provides a peaceful ambience for work, leisure, pleasure...... you name it you have it! This is exactly when I decided […] to stay at the hotel in my 2nd visit to Mumbai, this time for a longer stay! My 5 nights stay turned pretty comfortable and serene. The Executive rooms are very spacious and fabulously comfortable with a touch of royal feel!! I like the Full length mirrored vestibule. Its very well designed. Reception staff; ever smiling and helpful. Duty managers; very professional and go out of their way! Housekeeping staff; very amicable and polite! Bell desk; very smart staff and professional! In-room dining; Wide range and very tasty. Rooftop bar and restaurant; amazing view and great cuisine. Swimming pool on the rooftop is quite small though and not worth a dip, however, who wants to swim! Overall I would recommend this hotel to all my friends and wpuld like to stay there more often! Read moreGenuine Expedia guest review
The Orchid Hotel is conveniently located at a walking distance from the Domestic terminal. The Hotel is a little old but it is ok. The breakfast is very highly priced. The rooms and the bathrooms are clean and good. The taxis right outside the Hotel tend to charge you exorbitantly. A good hotel would recommend to people.Genuine Hotels.com guest review
Comfortable hotel and ideal location for Business visitors to travel central Mumbai and all suburbs of mumbaiGenuine Hotels.com guest review
"Very courteous staff. Very caring and thoughtful."
We enjoyed our stay at The Orchid. The price per night that we got in expedia was pretty good. Rooms are clean. Staff is very helpful. Services in general are very goodGenuine Expedia guest review
"value for money"
overall good... booked via internet at the Domestic Airport as some other hotels e.g., Hyatt was too expensive over phone. Courtesy shuttle and very nearby air ports. Their Grill on Top, horrible. If same price, I will stay again.Genuine Expedia guest review
Bad room did not enjoy the stayGenuine Hotels.com guest review
Most conveniently located and with all the creature comforts that one might need from a hotel next to the airport......and all at a very affordable price.Genuine Expedia guest review
"Fantastic Airport hotel"
The hotel is very near to the domestic airport. Customer service is excellent. Fantastic hotel for transit stay. RecommendedGenuine Hotels.com guest review
"Perfect , cozy and comfortable"
Fantastic , all near by was available and is situated in the high way so very easy to go any where on western line in MumbaiGenuine Expedia guest review
"We enjoyed our stay. Comfort level was vary good."
We returned from foreign tour. We had s comfortable stay Both pick up & drop facility wsd on time made our stay esdy.Genuine Expedia guest review
"Nice hotel, but definitely not a 4.5 star"
The location was convenient to the airport, but anywhere you want to go, you'll need to take a taxi. There is not much within walking distance. I was also a little disappointed in the breakfast compared to other 4/5 star hotels I've stayed at in Mumbai. I would rate the hotel a 3.5 - 4 stars at best. Many years ago, you can see that this was once a […] 5 star hotel. Read moreGenuine Hotels.com guest review
The Orchid is still a great option ... It has been a 5-star, but its fading to a 4 star. Time has taken its toll. This hotel is a football field distance from the Domestic Airport entrance. The international terminal entrance is a good 15-20 minutes away. We stayed several nights during January, 2014 and there is a LOT to like. The meal buffets have […] been legendary. A great deal if its included in your price. Otherwise, the buffets can be spendy. And, there don't seem to be true "King" beds. But, hey, it's India! Read moreGenuine Hotels.com guest review
I made a reservation for the executive room with single bed. Upon arrival, they checked me into a deluxe room with two (dirty) beds which was their standard room. I went to the counter, waited my turn to ask and the guy was extremely rude and asked me to go back in line as he was checking in other guests. I had to raise my voice (I suppose you have […] to do it in India when dealing with some idiots) and a manager appeared out of nowhere when I was told that there is no manager on duty. The manager got me another room and still a deluxe room. This time it had a king bed. Told me that they would move me into another room the next day and offered to send breakfast to the room as a courtesy. The next morning the breakfast place refused to send the breakfast to the room as I would have to order from in-room dining. I did so and they slapped me with a bill which was more than the room rate. After repeated explanation they picked up the charge of the breakfast which was supposed to be free anyway. Poor service. Housekeeping took forever to clean. Wifi was a total joke. It kept in disconnecting and I had to constantly get the code from the duty manager. Basically I paid extra for the executive room and spent the three nights there in their deluxe room. A ripoff. Not my idea of a vacation when you spend time dealing with hotel issues rather than enjoying your trip. pros: food was excellent; air conditioning was just perfect; they give free bottled water which is nice. cons: arrogant guest check in reps; poor customer service; horrible wifi. These people don't realize that customers actually read and write reviews. So there you have it folks. Read moreGenuine Hotels.com guest review
This hotel is like faulty towers.Took 4 phone calls and 45 minutes to get an extra pillow delivered.Being greeted by what's your room number at breakfast. Very inefficient reception staff. Its more like a 3 star hotel.Genuine Hotels.com guest review
"Friendly Staff and Great food"
I stayed in the hotel with my brother for 3 nights and 2 days, It was a business trip for me. My room was generally clean, but I found few hair here and there in the room. The lamp shades were out of place and tilted as if the place had been hit by an earthquake. Room service needs improvement. Quality of the food is excellent and quite prompt. The […] television in the room needs to be replaced ASAP. It just does't match with the room as its an old model. The bathtub in my room had a problem. I wanted to have a soaking hot bath, but the water was just not staying in the tub. The senior staff should be taught basic greeting when a guest is checking in,leaving the hotel. A simple greeting like "Enjoy your stay" "Hope you had a wonderful time", small things matter. They didn't even smile. I was wished Happy New Year by everyone in the hotel except senior staff who just passed by me without a word. Your managers and educated staff need to learn a few things from support staff. I also noticed that the minibar in my room was completely empty. Having stayed in various hotels around the world, I would say that The Orchid is a great option. I'll surly book another stay when I visit Mumbai Again. Happy New Year and Good Luck Read moreGenuine Hotels.com guest review
"very good , reasonable price"
I enjoyed my stay, nice food, comfortable room, very good service , recommendableGenuine Hotels.com guest review
"Good business hote, close to domestic Airport"
After the initial problem of trying to connect with the hotel to arrange my pick-up from the Airport (kept on-hold on four separate times until the duty manager sorted out the detaqils), the stay, pcik-up, breakfast and the use of the Hotel as a base for business meetings proved ideal. There was no need to get into the traffic jams of Mumbai, the hotel […] proved to be perfect for hassle free two day business visit to Mumbai. Read moreGenuine Expedia guest review
Overall not very happy. Too much rush while check-in.No proper staffing to take care of in coming customers. Lot of over bookings. I could see some people fighting for non availability of rooms in front of me. Excess people while break fast. In one of the day we have no sitting even after 15 mins. We had to shift to an another room for break fast […] where service was very poor and not enough spread like main break fast room. I would prefer not to stay again. Read moreGenuine Expedia guest review
"Nice hotel near airport"
We stayed for a night as we had to fly for our vacation next day early morning. It was very nice and clean experience overall.Genuine Expedia guest review
"Good nearby airport"
Good nearby airportGenuine Hotels.com guest review
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