"Very good hotel"
Very tight security at entrance -as good or bad as the airport. Attractive lobby. The staff is courteous. The room was very comfortable. We stayed for only 5 hours as we checked in at 11.30 p.m. and had to catch an early morning flight.Genuine Hotels.com guest review
"Overnight at Mumbai Airport"
Excellent services, short overnight stay...had to request room change due to condition of room...accomodating staff..safe & would recommend for family stay..Genuine Hotels.com guest review
"Sub-par services and sub-sub-par amenities."
This hotel has one of the most convenient locations for travelers but always gives rooms with worst view when booked via hotels.com. The view I had was of a backside of a building which was quite unpleasant. Also the breakfast buffet is sub-par compared to other hotels of equivalent rates in the same area. However the courtesy pickup/drop-off service […] is excellent. Front desk never picks up the phone when called from the room. Many areas to improve. Read moreGenuine Hotels.com guest review
"Top notch transit hotel"
Overnight transit excellent convenient and good breakfast.Genuine Hotels.com guest review
"average hotel in the states and service is only 5"
The hotel lobby is impressive but the rooms are dated and need of a renovation. The service is excellent and the staff was very friendly. The best restaurant at this hotel was the grill on the rooftop.Genuine Hotels.com guest review
"Location is great if you are flying in and out"
The best thing about this place is the location. Within arms length of the airport. Other than that, the hotel is just what you would expect from a hotel at this price point (i.e. something similar to a Holiday Inn / Doubletree, etc.). My only gripe with it (and this is a gripe with Mumbai city rather than the Orchid as such), is that it takes a long […] time to go to the major landmarks like the beach, the gateway of India, etc. But again, if staying close to the airport at a reasonable price is your priority, you wil not go wrong with this place! Read moreGenuine Hotels.com guest review
"Convenient as it is closer to domestic airport."
Very GoodGenuine Hotels.com guest review
"Good for Lay Overs But Not 4 Star"
The good news is that the hotel is very close to the airport and the pick up and drop off service is very good (even when I arrived at 1 am). Best if you send them an email in advance to arrange. It takes about 5 minutes to get to and from the airport. The room was also clean. The bad news is this is a 3.5 star hotel. The hotel is older and in need […] of renovations. Nothing is exactly wrong it is just that the hotel has seen better days. It is fine for a business traveler for a lay over but that is it. Read moreGenuine Hotels.com guest review
"Great place to stay"
Excellent choice for anyone wanting to be be near the airports!Genuine Hotels.com guest review
"ok stay for few hours"
I stayed at this hotel for few hours as I had international flight late night. Overall hotel is clean, staff is helpful but little nosy as ask personal questions about my stay and journey. Expedia confirmed hotel room as non-smoking but hotel gave me smoking room and lied to me that its non-smoking room. I would not stay again here and will try other […] options near airport. overrated for the price. Read moreGenuine Expedia guest review
"Nice hotel close to airport"
Excellent accommodation close to airport. Reasonable rates for the high quality offered.Genuine Expedia guest review
"Maintenance is ok!"
Room cleanliness could be better! Do not have enough folks to manage customer calls. Machines in fitness center are well maintained . Midnight buffet is value for money!Genuine Hotels.com guest review
Stay was good. Happy with the hotel. Dining is also good.Genuine Expedia guest review
"nice hotel, near the Domestic Airport in Mumbai"
Nice hotel, very convinient location near the domestic terminal in Mumbai. the location is good when you're in a business trip and also traveling with domestic flights. the business center is poor and in order to have a meeting one must book a meeting room (and pay extra).Genuine Expedia guest review
"Near domestic airport"
Good hotel but expensive if you just want to stay for a night.Genuine Expedia guest review
They always giving me old room. All appliances are not upgrade.Genuine Expedia guest review
"Hotel is rated as 5 star but it is more close to 3"
We had requested Non Smoking rooms but were given smoking room. Hotel staff was tardy and not very well trained. Had to change room only to find out that new room had one double bed ,we had requested two twin beds. No restaurant for dining in,only 24 hours coffee shop with limited menu was available. Will not recommend any one needing 5 star hotel to […] stay here. Read moreGenuine Expedia guest review
"Nice hotel close to airport"
Hotel is conveniently located near domestic terminal at Mumbai. It has security guards and scanner. It is well decorated. Rooms are large and good facilities. I found one small roach though on floor otherwise good hotel.Genuine Expedia guest review
"Ideal location for overnight stay near airport"
Overall I had a good experience staying at this hotel. I enjoyed the roof top restaurant which had excellent service. I was disappointed with service for the breakfast.Genuine Hotels.com guest review
"Best place to stay near domestic terminal"
This hotel scores high on location and elegance. However they need to improve on their front desk service professionals - I almost sensed some arrogance both times. Room service is great and other staff (WiFi or TV) are great. However phone service is questionable because many times nobody responds. Overall, a great stay near domestic terminal. They […] pick you up and drop you off on time and in comfort - a huge plus. I will stay here again but may end up in saying a word or two to front desk. Read moreGenuine Hotels.com guest review
"It was OK"
It was pricey compared to teh area.Genuine Hotels.com guest review
"Hotel is not closed to bech."
Very good.Genuine Expedia guest review
"A five star experience"
Started badly with the wrong room. However both management and staff pulled out all the stops to remedy the situation such as chocolates and lunch. The circular fountain within the lobby and dining areas is spectacular. The breakfast was outstanding with an exquisite French toast and a large range. Ended up loving the whole experience even though the […] pool was disappointingly sub standard. Read moreGenuine Hotels.com guest review
"CENTRAL LOCATION NEAR TO DOMESTIC AIRPORT"
WELL I STAYED FOR A DAY DIDN'T HAD MUCH INTERACTION. BUT THEY NEED HAVE MORE VARIETY OF FOOD FOR BREAKFASTGenuine Expedia guest review
convenient for domestic airportGenuine Hotels.com guest review
"The Orchid stay in Mumbai"
Wifi didn't work. When it started it was crazy slow. Surprised how they call this a business hotel. Wifi is most important for any business guy in today's world. Lastly, the tv in room just down at work. Called the maintenance 2 times and he tried something and it worked for a few minutes and again stopped. Both on wifi and tv issues, I finally left […] it as it was and gave up..! Read moreGenuine Hotels.com guest review
convenient location for the domestic airportGenuine Hotels.com guest review
Ideal location for the domestic airportGenuine Hotels.com guest review
Very bad roomsGenuine Hotels.com guest review
"Great service and location for those flying"
Fantastic Service and great location beside the 2 respective airports that suited our situation perfectly. The hotel is getting a bit old not that you can blame them for that. No free wireless which is a bit of a bug bare of mine but the paid internet (approx US$8 per 24 hours) was good speed in the room. Also good value for this style of Hotel. Everything […] else was really good. Read moreGenuine Hotels.com guest review
Very good and comfortableGenuine Hotels.com guest review
The service was very goodGenuine Hotels.com guest review
Landed at the international airport and the onward flight was on the next day. Stayed at the hotel for a night as a pit stop. Good location due to very close proximity from the airport. Attentive staff and a good restaurant. Had some issues at the check-in as the receptionist couldn't find my booking. After a 15 mins wait at the lounge and complementary […] coffee everything was sorted. Definitely recommended for business and leisure travellers. Read moreGenuine Hotels.com guest review
Think twice before you stay hereGenuine Hotels.com guest review
"Check the lift (elevator of this hotel read above."
I am very disappointed to inform you that I have never stayed in such a poor hotel in five standard. I don't the criteria of five star hotel in India but in my opinion this hotel does not have any rating and this is equivalent to local lodge standard (no star rating at all). My suggestion here please don't give wrong impression to the people by giving […] five star rating. The room was very dirty, the phone mouth piece was filthy, in the toilet hair on the floor, wash basin, bath tub etc. Very bad smell from the air conditioning which will make the guest sick. There are several other things which I don't want write down but if you wanted know more, I am willing to provide more of other things. Before I close another instance to report, I was told the breakfast is served on first floor and when I went their they refused entry and told me to go on the ground floor in a restaurant which is again not having any standard. The food is not on the buffet and wait for a long when asked and finally when I requested for tea, they served me in a cup only without a saucer which is not a standard in five star hotel (I have refused to drink and just walked out). Even if you go in a small restaurant they will serve tea or coffee in Cup and Saucer. Once again don't promote such dirty hotels in the name of five star. Just make a surprise visit and check the standard of this hotel and you will realise what exactly this hotel is. Read moreGenuine Hotels.com guest review
"good to stay a night"
wanted to stay a night at a place near the airport, to catch an early morning flight the next day. great pick up and drop; can actually walk across to the hotel from the domestic terminal. clean and comfortable room. service was not so great. was promised wi fi, but nobody picked up the phone in reception when i wanted to check it out. room service […] menu was not available and had to call them to get it. great for an overnight stay; but do you need 5 star rating for that? Read moreGenuine Hotels.com guest review
"Nice and clean rooms with runway view"
We stayed for single night and i requested to change room and they change for us. It was clean room with runway view of domestic airport in santacruz.Genuine Expedia guest review
They charged me again after booking the hotel with hotels.com Lousy service. Need refund double chrges for hotel.they dont like if you book hotel with hotels.com or Expedia. You have to pay double rent and do mot get breakfast or good room.Genuine Hotels.com guest review
Very enjoyableGenuine Hotels.com guest review
"Lousy Front Desk Service"
I have three words for the Front Desk Service - Slow! Lousy!! Rude!!! Bell Captain Excellent!!!! Business Center - very helpful BUT Costly, inefficient, and not updated technology. Will I stay again? Maybe - only because the location is excellent!!!Genuine Hotels.com guest review
"Nice and Cheap"
Its just more that what we can expect at such low rates. Nice hotel and nice food.Genuine Hotels.com guest review
"value for money"
I enjoyed the stay with courteous service, excellent food and ambiance, cozy roomsGenuine Hotels.com guest review
"enjoyed my stay"
Very comfortable. The washroom could be a bit better though. Otherwise everything perfectGenuine Hotels.com guest review
"Only good location else disappointing"
It was just an overnight stay but was disappointed to see that the rooms are damp and humid, not so comfortable, absolutely not worth the price I paid for....Genuine Hotels.com guest review
Located close to International and domestic airports. Clean and neat hotel. Reception services could improve. Room configuration as requested on expedia were not providedGenuine Expedia guest review
Overall rating of the hotel is good.Genuine Hotels.com guest review
Have stayed many times at the Orchid when in transit. The hotel experience every time always the same, EXCELLENT. Always complimentary pick up from Domestic airport and complimentary drop off at International airport, never have had to wait for the pick up. Hotel staff are always friendly and helpful, the hotel is spotlessly clean and the rooms are […] spacious, very comfortable, also spotlessly clean with extremely modern bathrooms and fittings. This hotel is excellent value for money, it offers luxury accommodation far cheaper than other luxury hotels in the airport vicinity very few of which offer complimentary pick up. Would recommend this hotel and will always continue using it. Read moreGenuine Expedia guest review
"Peaceful Hotel with finger-licking cuisine"
The first time I was given a room, where I found out the sheets weren't clean. However, I was given another room within seconds with personal apology from the staff. The Rooms are very spacious with beautiful ambience. Soundproof-ness provides a peaceful ambience for work, leisure, pleasure...... you name it you have it! This is exactly when I decided […] to stay at the hotel in my 2nd visit to Mumbai, this time for a longer stay! My 5 nights stay turned pretty comfortable and serene. The Executive rooms are very spacious and fabulously comfortable with a touch of royal feel!! I like the Full length mirrored vestibule. Its very well designed. Reception staff; ever smiling and helpful. Duty managers; very professional and go out of their way! Housekeeping staff; very amicable and polite! Bell desk; very smart staff and professional! In-room dining; Wide range and very tasty. Rooftop bar and restaurant; amazing view and great cuisine. Swimming pool on the rooftop is quite small though and not worth a dip, however, who wants to swim! Overall I would recommend this hotel to all my friends and wpuld like to stay there more often! Read moreGenuine Expedia guest review
The Orchid Hotel is conveniently located at a walking distance from the Domestic terminal. The Hotel is a little old but it is ok. The breakfast is very highly priced. The rooms and the bathrooms are clean and good. The taxis right outside the Hotel tend to charge you exorbitantly. A good hotel would recommend to people.Genuine Hotels.com guest review
Comfortable hotel and ideal location for Business visitors to travel central Mumbai and all suburbs of mumbaiGenuine Hotels.com guest review
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