Banff Caribou Lodge and Spa - Banff

521 Banff Ave, Banff, AB, T1L 1H8 Canada
Guest rating 7.6 / 10
74% Recommend
(Neighbourhood average 8.1)
7.6 overall guest rating
Reviewed by 31 guests
Average for the neighbourhood is 8.1
"Worth another visit"
 by S from Romsey
Service excellent especially the very cheerful and friendly waiter in the restaurant at breakfast...
10/12/2009
51.18394, -115.56028
Hotel coordinates:

Street map

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Adults Children
age 18+ 0-17

Guest review summary

  • 7.6 Average rating: All Trip Types
  • 74% Recommended
  • 31 Reviews
  • 8.0  Hotel Service
  • 7.2  Room Comfort
  • 8.2  Hotel Condition
  • 8.4  Room Cleanliness

Average rating by Guest Trip Type

Select a trip type to see only those reviews

Trip type Number of reviews Average rating
All Trip Types (31) 7.6
Business (1) 4.0
Romance (1) 2.0
Family (8) 7.6
With Friends (2) 8.0
All Others (19) 8.0

Overview

Location.
This city-center property is located in Banff, close to Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. Also nearby are Mount Norquay Ski Resort and Upper Hot Springs.

Features.
Banff Caribou Lodge and Spa has a spa tub, a steam room, a sauna, and a fitness facility. Banff Caribou Lodge and Spa features a full-service spa. Business amenities include complimentary wireless Internet access, meeting rooms for small groups, and business services. Banff Caribou Lodge and Spa has a restaurant and a bar/lounge. Room service is available during limited hours. Event facilities consist of conference rooms and banquet facilities. This is a smoke-free property (fines may apply for violations).

Guestrooms.
Amenities featured in guestrooms include coffee/tea makers, free local calls, and clock radios. Business-friendly amenities include complimentary wireless Internet access. Bathrooms feature shower/tub combinations, hair dryers, and complimentary toiletries. All guestrooms at Banff Caribou Lodge and Spa are non-smoking.

Notifications:

Additional fees and deposits may be charged by the property at time of service, check-in, or check-out.

Why book with us?

  • Hotels.com doesn't charge cancellation fees
  • Lowest Price guaranteed
  • We're just a phone call away: 1-800-CA-HOTELS (1-800-224-6835)

Amenities

Services

  • ATM/banking
  • Breakfast available (surcharge)
  • Complimentary newspapers in lobby
  • Concierge services
  • Fitness facilities
  • Full-service health spa
  • Multilingual staff
  • Parking (free)
  • Parking garage
  • Porter/bellhop
  • Room service (limited hours)
  • Safe-deposit box - front desk
  • Sauna
  • Ski storage
  • Spa tub
  • Steam room

Business & Event

  • 24-hour front desk
  • Banquet facilities
  • Business services
  • Conference room(s)
  • Dry cleaning/laundry service
  • Meeting rooms (small groups)

Rooms (all rooms include)

  • Blackout drapes/curtains
  • Cable/satellite television channels
  • Climate control
  • Clock radio
  • Coffee/tea maker
  • Complimentary toiletries
  • Cribs (infant beds) available
  • Flat-panel television
  • Free local calls
  • Hair dryer
  • Housekeeping (daily)
  • Hypo-allergenic bedding available
  • In-room childcare (surcharge)
  • Iron/ironing board
  • Non-smoking only
  • Premium bedding
  • Shower/tub combination
  • Wake-up calls
  • Window opens
  • Wireless high-speed Internet access (complimentary)

General

  • Bar/lounge;
  • Elevator/lift;
  • Fireplace in lobby;
  • Number of floors: 4;
  • Number of rooms: 195;
  • Restaurant(s) in hotel;
  • Smoke-free property;
  • Wireless (high-speed) Internet access - complimentary
Check-in time is 4 PM
Check-out time is 11 AM
Pets not allowed

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Recreation

  • Basketball nearby
  • Bicycle rentals nearby
  • Bird watching nearby
  • Fishing nearby
  • Golf - driving range nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding/rental nearby
  • Ice skating nearby
  • Mountain biking nearby
  • Playground nearby
  • Running track/path nearby
  • Skiing - cross-country nearby
  • Skiing - downhill nearby
  • Snowboarding nearby
  • Snowshoeing nearby
  • Yoga classes/instruction on site

Guestrooms Guestrooms

Standard with 2 Queens

Two queen beds with feather-top mattress covers, down duvets, and synthetic-down pillows. Located on floors 1–4. Courtyard view. 300 square feet. Contemporary wood furnishings. Table and two chairs. Credenza. Flat-screen TV. Complimentary wireless Internet access. Free local calls. Framed mirror. Coffeemaker. Hot-water kettle. Electric fan. Three-way bathroom mirror.

All rooms include All rooms include
  • Blackout drapes/curtains
  • Cable/satellite television channels
  • Climate control
  • Clock radio
  • Coffee/tea maker
  • Complimentary toiletries
  • Cribs (infant beds) available
  • Flat-panel television
  • Free local calls
  • Hair dryer
  • Housekeeping (daily)
  • Hypo-allergenic bedding available
  • In-room childcare (surcharge)
  • Iron/ironing board
  • Non-smoking only
  • Premium bedding
  • Shower/tub combination
  • Wake-up calls
  • Window opens
  • Wireless high-speed Internet access (complimentary)

Superior with 2 Queens

Two queen beds with feather-top mattress covers, down duvets, and synthetic-down pillows. Located on floors 2-4. Residential view. Contemporary wood furnishings. Table and two chairs. Credenza. Flat-screen TV. Complimentary wireless Internet access. Free local calls. Framed mirror. Coffeemaker. Hot-water kettle. Electric fan. Three-way bathroom mirror.

All rooms include

Terms & conditions

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Prices shown exclude taxes and fees unless otherwise stated.

Area map

A short guide to Banff

Banff is a town within Banff National Park in the Canadian Rocky Mountains. Ski buffs can hit the slopes at Sunshine Village and Ski Norquay. The Banff Gondola whisks visitors to the top of Sulphur Mountain. The Upper Hot Springs, at the base of Sulphur Mountain, is a popular spot to relax sore muscles. Quaint Banff Avenue is lined with shops and restaurants.

see all hotels in Banff

Nearby Activities & Points of Interest

Less than 1 kilometer

  • Banff National Park Information Centre - 900 meters
  • Banff Lake Louise Tourism Bureau - 900 meters

1.0 - 2.0 km

  • Downtown Banff - 1.0 kilometer
  • Canada House Gallery - 1.2 kilometers
  • Whyte Museum - 1.3 kilometers
  • Banff Centre - 1.3 kilometers
  • Banff Park Museum - 1.4 kilometers

2.0 - 5.0 km

  • Mount Norquay Ski Resort - 3.2 kilometers
  • Upper Hot Springs - 3.8 kilometers
  • Sulfur Mountain Gondola - 3.9 kilometers

Reviews

The following English reviews were posted by Hotels.com guests from other countries

Banff Caribou Lodge and Spa 2009.10.12
Recommended Trip type: All Others "Worth another visit"

Reviewed by S of Romsey on Oct 12, 2009

Service excellent especially the very cheerful and friendly waiter in the restaurant at breakfast time. Would stay there again, couldn't fault a thing.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2009.09.23
Recommended Trip type: All Others "Great Location in Banff"

Reviewed by a Hotels.com guest on Sep 23, 2009

This hotel met all of our expectations and is an easy walk from downtown.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2009.09.21
Not recommended Trip type: Family

Reviewed by a Hotels.com guest on Sep 21, 2009

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2009.09.06
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Sep 6, 2009

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2009.09.01
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Sep 1, 2009

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 6.0 Hotel Condition
  • 6.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2009.08.03
Not recommended Trip type: Family "No airconditioning"

Reviewed by a Hotels.com guest on Aug 3, 2009

There is no aircondition in the rooms. A problem in July.

Overall Rating

4.0 out of value="10"
  • 6.0 Hotel Service
  • 6.0 Hotel Condition
  • 2.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2009.07.26
Not recommended Trip type: All Others "expensive"

Reviewed by g of uk on Jul 26, 2009

kettle had dodge flex, and make a spark when I plugged it in. Impresive lobby but rooms were just not worth the money we paid. The hot pool is great , and you get a complimentary ticket for the shuttle bus

Overall Rating

4.0 out of value="10"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Banff Caribou Lodge and Spa 2009.07.01
Recommended Trip type: All Others "Best of the 3 star hotels"

Reviewed by C of Essex on Jul 1, 2009

4* hotels in Banff are rare and expensive so settled for a 3 star plus. Positives: Free parking - free bus into town (paid by hotel) - helpful staff - free hot whirlpool - Keg restaurant beside hotel - 15 mins walk into town Negatives: No wardrobe - furniture could do with modernising

Overall Rating

6.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 6.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2009.06.05
Recommended Trip type: All Others "The prettiest hotel in Banff"

Reviewed by G of Tilehurst, Reading,Great Britain on Jun 5, 2009

We have previously stayed at the Caribou Lodge about 6 years ago-we liked it then-we still like it now!!.All the sraff were great.making us feel most welcome. The free bus pass up to the town centre is a good idea-particularly to a Scotsman like myself.The food-breakfast and dinner is good ,wholesome fare. When we next come back to Canada to visit family,we will most definitely stay ine Caribou Lodge!

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
Banff Caribou Lodge and Spa 2009.04.03
Recommended Trip type: All Others "Great stay at the Caribou"

Reviewed by L of Oxford on Apr 3, 2009

The Caribou has some of the friendliest staff I have ever come across in a hotel, nothing was too much trouble. The lobby, although having a sligtly dated feel is cosy and comfortable with a great fire to enjoy after a day on the slopes. I had a superior room with views to the mountains. It did not have a wardrobe but there was ample room in drawers and on the hanging rail for clothes. It was clean spacious and comfortable, and although opposite a lift (I was given the choice of rooms at check in) was quiet. The Keg restaurant serves good grill type food but Banff has so many restaurants give them a try! Breakfast was good, everything from toast to a huge buffet. There is a spa on site and complimentary use of a 35 person hot tub, very welcome after a day skiing. The Caribou is a 10 minute walk from the town, or guests can make use of free bus passes. I would certainly stay there again.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Banff Caribou Lodge and Spa 2008.09.21
Recommended Trip type: All Others "nice hotel"

Reviewed by a Hotels.com guest on Sep 21, 2008

enjoyable visit

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
Banff Caribou Lodge and Spa 2008.09.13
Recommended Trip type: All Others "Good Place to Stay"

Reviewed by L of Suffolk on Sep 13, 2008

Started our holiday in Banff and stayed at Caribou Lodge. Very nice hotel. Staff extremely helpful and friendly. The breakfast was huge and a good selection. It was also very central to the main shopping and dining area which was referred to as 'down town'. So the hotel was approx a 5 min walk from the centre and away from the crowds. I would definately recommend it for all age groups. The hotel also had a nice bar and restaurant serving good food. Go for it! Its good.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Banff Caribou Lodge and Spa 2008.09.01
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Sep 1, 2008

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2008.08.14
Recommended Trip type: All Others "Comfortable stay in Banff"

Reviewed by R of West Mids on Aug 14, 2008

A good clean, comfortable hotel within easy walking distance of downtown Banff. Although parking was said to be chargeable, it was actually complimentary during our stay and there was ample room in the underground car park. Good breakfast choice ranging from cereals and toast to the full works. The Keg (on site restuarant) is Ok if you are happy with grill type meals each night otherwise there is a wide range of other restuarants close by. Try the sister hotel (Pharmigan) for more English style cooking, Roast Lamb, Pork, etc.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2008.08.13
Recommended Trip type: With Friends "Well satisfied but......."

Reviewed by a Hotels.com guest on Aug 13, 2008

We would have preferred a smooth, firm mattress to the pillowtops, and a lightweight summer spread to the thick comforter. The weather was warm and there is no air-conditioning, although a fan helped. Food at their Keg restaurant was very good and the hotel staff very helpful.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 6.0 Room Comfort
  • 10.0 Room Cleanliness
Banff Caribou Lodge and Spa 2008.07.29
Recommended Trip type: Family "A great place to stay in Banff"

Reviewed by Carol of Pittsburgh on Jul 29, 2008

I was delighted with our stay at the Caribou Lodge. The location was perfect (a nice stroll to downtown) but a little bit away from the hussle and bustle. The hotel staff was friendly and helpful, the atmosphere perfect (it fit the Rockies location), the food excellent in the Keg Restaurant (though a little pricey),and the beds delightful! We loved staying in Banff (an upscale, pretty and friendly community), well-located within the park with lots to see nearby. It's a wonderful destination. Please obey the rules and take care of the wild animals so they wil be around for many years to enjoy! Kudos to Canadian Park personnel for a beautiful park.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Banff Caribou Lodge and Spa 2008.07.12
Not recommended Trip type: All Others "Disappointed"

Reviewed by C of London, England on Jul 12, 2008

Having done some research on the internet for Banff hotels, we settled on the Banff Caribou Lodge as it had some glowing reviews and was a reasonable cost. The public areas are definitely worthy of the reviews, but unfortunately our room was not. Although clean, the decor was dated and, although we had paid for a premium room, space was extremely limited. There wasn't even space for a wardrobe! When I asked at the reception desk, a premium room just means that you have a window which looks out to the outside rather than to an internal courtyard like the standard rooms do. Nowhere (including on the hotels own website) was this difference mentioned. So be warned - especially if there are 4 adults in one room! Definitely disappointed.

Overall Rating

6.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 4.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2008.06.29
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Jun 29, 2008

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 6.0 Room Comfort
  • 10.0 Room Cleanliness
Banff Caribou Lodge and Spa 2008.06.24
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Jun 24, 2008

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2008.02.06
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Feb 6, 2008

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2007.12.21
Not recommended Trip type: All Others "Ok Stay (but that's all)"

Reviewed by j of Scotland on Dec 21, 2007

Stayed 7 nights while skiing. Firstly the positive - It is well geared up for skiing. Good lockers, a Ski Hub booking office on site and ski bus stops outside the door. Beds were comfortable, room was warm (if a bit small), and plenty of hot water. On the down side - Servicing of room was a bit hit and miss - e.g. shampoo/conditioner (one small bottle) only replenished every other day. Typical North American bath - too shallow and no bathroom heating made having a bath an uncomfortable experience. Breakfast was buffet style with good selection but it falls into the trap of putting too much hot food out too early which goes cold by the time guests start to come in - only ate once because of this. Finally friends tried to contact during our stay and messages left were never passed on.

Overall Rating

6.0 out of value="10"
  • 6.0 Hotel Service
  • 6.0 Hotel Condition
  • 6.0 Room Comfort
  • 6.0 Room Cleanliness
Banff Caribou Lodge and Spa 2007.09.28
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Sep 28, 2007

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Banff Caribou Lodge and Spa 2007.08.11
Not recommended Trip type: Romance "Not Worth It For The Price"

Reviewed by Dissapointed of Portland, OR on Aug 11, 2007

Three star hotels in major cities are less expensive and give better service. When we checked in, the staff did not give us the breakfast voucher included with our reservations. The power went out in the hotel during the morning and the staff was ill-prepared for this event. The breakfast buffet was closed with no sign indicating so (or instructions for alternative locations).

Overall Rating

2.0 out of value="10"
  • 2.0 Hotel Service
  • 6.0 Hotel Condition
  • 4.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2007.07.18
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Jul 18, 2007

This guest did not leave a comment.

Overall Rating

6.0 out of value="10"
  • 6.0 Hotel Service
  • 6.0 Hotel Condition
  • 6.0 Room Comfort
  • 6.0 Room Cleanliness
Banff Caribou Lodge and Spa 2007.07.17
Not recommended Trip type: All Others

Reviewed by a Hotels.com guest on Jul 17, 2007

This guest did not leave a comment.

Overall Rating

4.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 2.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2007.05.10
Not recommended Trip type: Business

Reviewed by a Hotels.com guest on May 10, 2007

This guest did not leave a comment.

Overall Rating

4.0 out of value="10"
  • 4.0 Hotel Service
  • 6.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness

The following foreign language reviews were posted by Hotels.com guests from other countries

Banff Caribou Lodge and Spa 2009.10.12
Recommended Trip type: All Others "Aardig hotel"

Reviewed by R of Landgraaf on Oct 12, 2009

Aardig hotel waarvan de kamers prima zijn maar wel een kleine modernisering mogen ondergaan.

Overall Rating

6.0 out of value="10"
  • 8.0 Hotel Service
  • 6.0 Hotel Condition
  • 6.0 Room Comfort
  • 6.0 Room Cleanliness
Banff Caribou Lodge and Spa 2008.09.09
Recommended Trip type: All Others "Ik zou zo terug gaan"

Reviewed by w of Bergen op zoom. on Sep 9, 2008

Mooi van uitstraling aan buitenkant,netjes van binnen,mooie lounge en een geweldig restaurant en een perfect ontbijt buffet.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Banff Caribou Lodge and Spa 2008.08.25
Recommended Trip type: All Others "Super hotel"

Reviewed by J of Copenhagen on Aug 25, 2008

Vi havde et dejligt ophold på hotellet

Overall Rating

10.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Banff Caribou Lodge and Spa 2008.07.28
Recommended Trip type: All Others "Herlig hotell og herlig by"

Reviewed by O of Telemark on Jul 28, 2008

Så mye for så lite får du knapt noen steder. Eneste minuset er at restauranten ikke holder samme gode prisnivå

Overall Rating

10.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Banff Caribou Lodge and Spa 2008.07.10
Recommended Trip type: All Others "gut und zentrumsnah"

Reviewed by r of schweiz on Jul 10, 2008

guter preis freundlich gerade recht

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

Enter stay dates for availability (Enter your travel dates)

mm/dd/yyyy
mm/dd/yyyy
Adults Children
age 18+ 0-17