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  • Hotels
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  • Gran Porto Real Resort & Spa All Inclusive
  • All hotels in Playa del Carmen, Mexico
All hotels in Playa del Carmen, Mexico
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Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen

20.62879, -87.06827
3.5 stars
Constituyentes Number 1, Playa del Carmen, 77710 Mexico ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $209 $199
available on 05/26/13
Price Match Guarantee
4.2 164 5

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    Landmarks near Gran Porto Real Resort & Spa All Inclusive

    • Pier Navega Hotels - Playa del Carmen 200 yards
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    • Nuestra Senora del Carmen Catholic Church Hotels - Playa del Carmen 560 yards
    • Playa del Carmen Main Beach Hotels - Playa del Carmen 720 yards
    • All landmarks in Playa del Carmen

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      This guest did not leave a comment.

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    Overview of Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen

    Location.
    The family-friendly, hacienda-style Gran Porto Real Resort & Spa All Inclusive stands at the center of Playa del Carmen's shopping and nightlife. This property occupies a protected white-sand cove noted for its calm waters. Just steps away from Fifth Avenue, this all-inclusive resort is 1.1 km from the Playa del Carmen Maritime Terminal and 2.7 km from the Playacar Golf Club. Xcaret Eco Theme Park is only 7.6 km away.

    Hotel Features.
    The Albatros restaurant features an international menu, while Maria Margarita lends romantic poolside ambiance, complete with strolling musicians. Challenger Sports Bar provides open-air ambiance, a dance floor, casino nights, and live Caribbean performances. A freeform pool features a shallow children's area while a second pool on the third-floor terrace features a swim-up bar, complete with towels, umbrellas, and sun loungers, and is designated as a quiet area. The resort's recreation staff presents daily activities, including bike tours, cooking classes, aqua aerobics classes, and game tournaments. Guests may also conduct self-guided tours aboard the hotel's complimentary bikes. Guests with children ages 4–12 can take advantage of the supervised child care and activities at the kids' club.

    Recreational facilities also include an on-site health club, a full-service spa with sauna and steam room, a pool table and a fitness center. The hotel provides snorkeling equipment and an introductory scuba lesson in the pool; surcharges may apply. Among the amenities offered at this resort are complimentary WiFi, a business center, multilingual staff, a concierge desk providing tour assistance, currency exchange, a gift shop/newsstand, and beauty salon.

    This resort provides complimentary guest parking and roundtrip airport shuttle service is available on request (surcharge).

    Guestrooms.
    This resort provides 287 air-conditioned rooms and suites. Décor is Mediterranean/hacienda, with sponge-painted walls, ornate ceiling fans, handmade wooden furniture, and marble tile floors. Each room offers an in-room safe, direct-dial telephone with voice mail, cable TV and DVD/CD player. Additional amenities include vanity mirrors, electronic/magnetic key entries and coffee makers.

    Image of Gran Porto Real Resort & Spa All Inclusive, Playa del Carmen
    4.2 out of 5 Excellent (164 reviews)
    (Neighborhood average 4.0)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    The hotel was beautiful, the staff was wonderful, and the food was excellent. We would recommend this hotel to our friends. by Kathi  from Playa del carmen on 04/05/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $199
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Junior Suite

    Family Junior Suite Ocean Front

    Gran Master Suite Ocean Front

    Standard

    Junior Suite Ocean View

    Junior Suite Ocean Front

    Junior Ste Beach Front Walk Out

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets not allowed
    • Check-out time is: noon
    • Check-in time starts at: 3 PM
    • MasterCard
    • Visa
    • Minimum check-in age is: 18

    • A resort fee is included in the total price displayed.

    Amenities

    • General
    • Garden
    • Number of buildings/towers - 4
    • On private beach
    • Poolside bar
    • Pool table
    • Shopping on site
    • Suitable for children
    • Swimming pool - children's
    • Swim-up bar
    • Television in lobby
    • See more facilities
      • Ballroom(s)
      • Bar/lounge
      • Barbecue grill(s)
      • Beach sun loungers
      • Beach towels
      • Beach umbrellas
      • Billiards
      • Elevator/lift
      • Free Wi-Fi
      • Gift shops or newsstand
      • Luggage storage
      • Number of floors - 3
      • Number of outdoor pools - 2
      • Number of restaurants - 8
      • One meeting/conference room
      • Patio
      • Pool sun loungers
      • Rooftop terrace
      • Total number of rooms - 287
    • Rooms (all rooms include)
    • Clock radio
    • Complimentary toiletries
    • Cribs/infant beds available
    • Electronic/magnetic keys
    • Extra towels/bedding in room
    • In-room childcare (surcharge)
    • In-room safe
    • Iron/ironing board
    • Rollaway/extra beds available
    • Window opens
    • See more room details
      • Air conditioning
      • Cable TV service
      • CD player
      • Ceiling fan
      • Climate control
      • Coffee/tea maker
      • Complimentary newspaper
      • Daily housekeeping
      • Direct-dial phone
      • DVD player
      • Free Wi-Fi
      • Hair dryer
      • Hypo-allergenic bedding available
      • In-room massage available
      • Makeup/shaving mirror
      • Minibar
      • Shower only
      • Voice mail
      • Wake-up calls
    • Services
    • Local Expert Concierge
    • Porter/bellhop
    • Room service (limited hours)
    • Sauna
    • Security guard
    • Spa services on site
    • Steam room
    • Supervised childcare/activities
    • Tour assistance
    • Wedding services
    • View more services
      • Airport transportation (surcharge)
      • Arcade/game room
      • ATM/banking
      • Babysitting or childcare
      • Beauty services
      • Cell phone/mobile rental
      • Children's club
      • Concierge desk
      • Currency exchange
      • Doorman/doorwoman
      • Free parking
      • Full-service health spa
      • Hair salon
      • Health club
      • Laundry facilities
      • Limo or Town Car service available
      • Massage - spa treatment room(s)
      • Medical assistance available
      • Multilingual staff
    • Business & Event
    • Business services
    • Computer rental
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Library
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Technology support staff
    • Translation services
    • View more business & events
      • 24-hour front desk
      • Audiovisual equipment
      • Banquet facilities
      • Business center
    • Accessibility Features**
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Albatros - Casual restaurant with indoor/outdoor seating. Buffet selections with additional table service for drinks. International cuisine. Reservations not necessary. Open for breakfast, lunch, and dinner.

    Il Pescatore - Casual café serving Italian fare in the sunlit dining room or on the umbrella-shaded terrace. Lunch and dinner. Dining is à la carte; reservations recommended.

    Maria's - Features gourmet specialties of Mexican a la carte cuisine. Sandals and casual dress (t-shirts) not allowed. Open for dinner.

    Gaviotas - Pool and beach snack bar with beachfront palapa. Open for lunch.


    Health and Sushi Bar - Oriental Cuisine. Located on the roof of the third floor of the hotel. Features a variety of drinks from tropical favorites and natural juices to traditional cocktails, while remaining in the peaceful atmosphere of the pool. Open for lunch.

    24-Hour All-Inclusive Club - Offering 24-hour self-service snacks, an international open bar, and all-day and night games and activities. Open for club and light food service 24 hours a day.

    Parrillada Grill - Outdoor grill, beside the pool and on the beach. Open for lunch.

    Trade Winds Beach & Snack Bar - Outdoor bar with fresh air, and music from around the world. Open for lunch.

    Things to do

    The resort provides daily entertainment, which includes games, activities, and live music in the lobby bar. Nightly entertainment includes live shows and theme parties.

    Recreation

    A freeform pool is home to a full slate of daily activities, from contests to water volleyball; it also has a shallow children's area. A second pool on the third-floor terrace has a swim-up bar and is designated as a quiet area. Guests with children ages 4–12 can take advantage of the supervised child care and activities at the kids' club.

    The Gran Porto's recreation staff presents daily activities, including bike tours of the area, cooking classes, aqua aerobics classes, and game tournaments. For guests who would rather go their own way, the hotel provides complimentary bicycles. An on-site health club includes a spa with sauna and steam room, a fitness center, and beauty salon.

    An 18-hole golf course is less than 10 minutes away; mini-golf is available 20 minutes south of Playa del Carmen. Concessions a short walk from the resort's beach provide parasailing, windsurfing, and water skiing. The hotel provides snorkeling equipment and an introductory scuba lesson in the pool (included in the All-Inclusive Plan). Additional scuba equipment and tours can be arranged on site.

    The recreational activities listed below are available either on-site or near the hotel; fees may apply.


    • Aerobics nearby
    • Bicycle rentals on site
    • Bird watching nearby
    • Ecotours nearby
    • Fishing nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Horse riding/rental nearby
    • Kayaking nearby
    • Motor boating nearby
    • Parasailing nearby
    • Personal motorized watercraft on site
    • Playground nearby
    • Running track/path nearby
    • Sailing nearby
    • Scooter/moped rentals nearby
    • Ski equipment rental shops nearby
    • Skydiving nearby
    • Snorkeling nearby
    • Surfing/boogie boarding nearby
    • Swimming on site
    • Tennis nearby
    • Volleyball nearby
    • Water skiing nearby
    • Windsurfing nearby
    • Yoga classes/instruction nearby

    Check-in information

    On-line check-in is available, 48 hours prior to arrival.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Playa del Carmen, Mexico
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    Gran Porto Real Resort & Spa All Inclusive Playa del Carmen

    A short guide to Playa del Carmen

    Still small enough to explore on foot, Playa del Carmen has a relaxed, yet cosmopolitan feel, with a variety of hotels, shops, and restaurants ranging from causal to upscale. European-style sunbathing is common on beaches. Playa is a popular jumping-off point for day trips to Xcaret, Xel-Ha, Tulum, and other peninsula attractions, and a passenger ferry makes frequent runs to Cozumel.

    see all hotels in Playa del Carmen

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Pier Navega - 100 yards
    • Avenida Constituyentes - 300 yards
    • Mamitas Beach Club - 400 yards
    • Nuestra Senora del Carmen Catholic Church - 600 yards
    • Downtown Playa del Carmen - 700 yards
    • Playa del Carmen Main Beach - 700 yards
    • 28 de Julio Square - 800 yards

    0.50 - 1.0 mi

    • Yucatek Divers - 1000 yards
    • 5ta Avenida - 1100 yards
    • Playa del Carmen Maritime Terminal - 1200 yards
    • Playa Del Carmen Airport (PCM) - 1400 yards

    3.0+ mi

    • Cozumel Intl. Airport (CZM) - 12 miles
    • Cancun Intl. Airport (CUN) - 31 miles
    • Isla Mujeres Airport (ISJ) - 48 miles
    All hotels in Playa del Carmen, Mexico
    Reviews
    • All (164)
    • Business (0)
    • Romance (3)
    • Family (11)
    • Friends (4)
    • Other (146)
    4.2 / 5
    Excellent

    Score breakdown (from 164 reviews)

    • 5.0
      (89)
    • 4.0
      (44)
    • 3.0
      (16)
    • 2.0
      (8)
    • 1.0
      (7)

    Average rating for:

    • Cleanliness
      4.5
    • Service
      4.5
    • Comfort
      4.1
    • Condition
      4.2

    Reviews: Overall

    • < Previous
    • Page 1 of 4
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    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Nice small clean resort, walking distance to 5th avenue. Good service with polite staff. Very disappointed with the food. Way too salty, pork, pork and more pork. No fish, a few chicken dishes. Would not stay there again.
    Genuine Hotels.com guest review
    7 night trip in Apr 2013
    lude
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was beautiful, the staff was wonderful, and the food was excellent. We would recommend this hotel to our friends.
    Genuine Hotels.com guest review
    4 night trip in Mar 2013
    Kathi
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Overall great stay. Service was excellent, rooms were nice. Rest of facility was decent - not overly special. Food was OK - typical for all inclusive. Best to go to Italian restaurant or Mexican restaurant to order hot food. Playacar golf course was good - if you upgrade your room to ocean front, golf is "free" - but have to pay $65/person for cart […] + $15 for food/drink. Definitely worth it. Lunch in the clubhouse was great. Easy walk to downtown/clubs/ferry to Cozumel. Great location. Read more
    Genuine Hotels.com guest review
    6 night family trip in Mar 2013
    KJL
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip in Mar 2013
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great Place to Stay!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    There is not a thing that I have to complain about on this hotel. Our check in went smooth, we were to have a king bed, but had two queens in our room instead, but that really did not bother us. The resort was very clean and the staff were all very friendly. There was not one staff member that was rude to us. The food was really good, the buffet always […] had something for everyone on it, the beach hut for a snack in the afternoon was also very good, it had a variety of food from nachos to hamburgers, hot dogs to the best chicken. The beach bar had everything you needed, it you didn't want tap beer, the bar inside the resort had cans of beer or cans of pop, didn't try the wine but they had quite a variety, really enjoyed the mimosas's they had every morning as you walked into the buffet . Our room was always clean and the air conditioner worked just fine. We had room service one morning and it only took 10 to 15 minutes before he came, and I forgot to order toast, but he put in on the tray, he said thought you might want toast and I did! We used the hot tub on the roof, it was warm, that is where the swim up bar was, we were wishing there would have been a swim up bar on the main level in one of the pools down there. We had a great time, no complaints. Read more
    Genuine Expedia guest review
    Other trip
    Feb 2, 2013
    SD Group
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great hotel for a Family"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It Was the best vacations ever!!! Great service. The kid's club rocks!!! A perfect Family vacations.
    Genuine Expedia guest review
    Other trip
    Feb 1, 2013
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    2.0 / 5
    Fair
    "Not good"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      2.0
    The service was O.k. We had a bad experience checking In and were waiting hours and then given the wrong room. Would not go back.
    Genuine Expedia guest review
    Other trip
    Jan 30, 2013
    Alicia
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Great but lacked a few things."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    Had a great experience, the only thing I wish they could improve on was the food. Pablo at the pool took care of us the whole time we were out there because there is no swim up bar at the main pool.. Ask for Pablo and he will take care of you though.
    Genuine Expedia guest review
    Other trip
    Jan 29, 2013
    Evan
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Great place to relax with kids"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    We enjoyed our 2-day stay at this hotel with our kids (ages 9 & 12). The staff was great, for the most part. We did have a little problem at check in when they couldn't find our reservation for awhile (they were looking under the wrong name) and it ended up costing us $20 in phone calls to Hotels.com to clear it up. Other than that, the food was fine […] for this type of resort, the drinks were good and the resort was attractive. I had a spa treatment (massage and facial) that I enjoyed greatly. The kids really liked the pool. The location was very close to shopping and restaurants. Read more
    Genuine Hotels.com guest review
    2 night family trip in Jan 2013
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Nice hotel and beautiful beaches"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    I paid for a Jr. Suite but they gave us a standard room, it was necessary to insist to get my reserved suite
    Genuine Expedia guest review
    Other trip
    Jan 9, 2013
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    3.0 / 5
    Good
    "If you like all-inclusive hotels"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    All-inclusive hotels might be easy, but there are some drawbacks. Food quality is average or below, the drinks are usually not made with top brands of liquors (say rum for a mojito). Other than that, if they promise a presentation of the "Real Club" in 90 minutes, be prepare to lose about 3 hours of your vacation time!!
    Genuine Hotels.com guest review
    6 night trip in Dec 2012
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    3.0 / 5
    Good
    "great place for kids"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    The staff is very friendly and helpful. Sometimes though they do not completely understand your special requests. Some of the rooms are really loud, but they will switch it if you complain. The food is great, but if you have allergies or special things you need cooked certain way, they do not do it. This hotel has the best beach! Also it has the best […] location for shopping Read more
    Genuine Expedia guest review
    Other trip
    Dec 31, 2012
    natalia
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Nice hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Close to the 5th Avenue shopping district, so we went out to shop each evening. The food is pretty good for an all-inclusive. Room was nice, comfortable. Some of the posted activities didn't happen and the staff didn't seem to care much. Food was only closed for an hour between breakfast and lunch, and again between lunch and dinner, so you could eat […] all day long if you wanted! Read more
    Genuine Hotels.com guest review
    6 night trip in Dec 2012
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great hotel for the families."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    We enjoyed this hotel very much. Perfect choice for the families.
    Genuine Expedia guest review
    Other trip
    Dec 28, 2012
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "great for families or singles"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    what's not to like? Good food, great staff, great location.
    Genuine Expedia guest review
    Other trip
    Dec 25, 2012
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Super friendly staff"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Staff was over the top friendly and went out there way to help you in whatever way was necessary.
    Genuine Expedia guest review
    Other trip
    Dec 21, 2012
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "great place to relax"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    We stayed here last year and had a wonderful time. The people work very hard for the guests . . . . .awesome service. The nightly shows are nice but quickly turn repetitious. The adjoining restaurants are great, Il Pescatore and Maria's. Fifth Ave is 2 blocks away with lots of shops and places to eat or drink, but it's most fun for people watching. […] Cozumel was OK but would not go again. Read more
    Genuine Expedia guest review
    Other trip
    Dec 18, 2012
    Lance
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great location on the water !!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great staff, clean hotel and good food!!! We will be back soon ...
    Genuine Expedia guest review
    Other trip
    Dec 16, 2012
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "great hotel for families"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    great hotel but I would recommend staying next door at the Real Royal
    Genuine Expedia guest review
    Other trip
    Dec 3, 2012
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Perfect vacation"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Awesome stay! I will definitely go again. The construction was loud but it is probably done by now.
    Genuine Expedia guest review
    Other trip
    Nov 28, 2012
    JD
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    1.0 / 5
    Poor
    "Worst Hotel Experience of my Life"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    I am not sure where to begin with the worst hotel experience in my life. First, please don't believe anything they say when responding to any questions you have before purchase. They did not deliver on one thing that was promised in our correspondence. In trying to rectify the situation, it was continually dodged and never directly resolved. Upon check-in, […] I requested a room that had excellent internet connection, and was given the absolute worst possible room to accomadate my request(this goes back to the email correspondence) I aksed to be moved and their response was they would look into it. There was construction on the hotel the ENTIRE time and I still had to pay the full premium. I was woken up at 2:00am to the sound of a tile saw. I called the front desk to complain and their solution was it wasn't them! I have been in the construction industry for 10 years, I know what a tile saw sounds like. The food was some of the absolute worst I have had in my life. It was so terrible, I spent additional money eating at other dining establishments. When I did eat there, the service was absolutely terrible. Numerous times I had to leave the dining area to go to another section to refill my drink and my wife's drink. To top it all off, upon check-out, nothing was said by the clerk other than "sign here". I didn't get asked how my stay was, a thank-you for staying with us, nothing but a "sign here". Read more
    Genuine Expedia guest review
    Other trip
    Nov 26, 2012
    Nick
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Best Resort for Everyone!!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    I really enjoyed my time at Gran Porto Real,I was there for a friend's wedding, it was fabulous. They have fun activities throughout the day and also have night entertainment. The service there was amazing every time you asked for something they would some how get it for you. LOVE IT, I'm ready to go back!!
    Genuine Expedia guest review
    Other trip
    Nov 24, 2012
    Maria
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    1.0 / 5
    Poor
    "Would never stay here again"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      1.0
    At check-in there was no wellcome drink for me. For some reason they didn't think I should have come by myself. Was told that after I checked in, went to my room and came back down to the time share guy I would then be told where I could eat etc. Since I didn't go back down I had room service 3 times and ate outfor the rest of my stay. Never felt comfortable […] in this run down hotel. I requested a king size bed and was given a room with 2 doubles and a set of bunk beds. When I complained they said they could move me the next night but since I was only there for 3 nights I wasn't going to unpack and repack. The only person that ever went out of the way to help me was the bell boy. I didn't get his name but he helped when I arrived and when my transport to the airport was late when I was leaving. Lots of construction/noise going on. If you want a chaise at the pool you need to get up at sunrise and claim your chair. Went out at 9 one morning - no people at the pool but all the chaises had towels, clothing, shoes etc on them. Went here to relax - couldn't wait to leave. Read more
    Genuine Hotels.com guest review
    3 night trip in Nov 2012
    Mary
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    3.0 / 5
    Good
    "Will not return!"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      3.0
    I am single and didn't think it necessary to upgrade to a Junior Suite as the room description on the website seemed sufficient for my stay. WRONG! I didn't have an outside area at all, and the room size was definitely smaller than the description on the website. AND, when asked to get an upgrade due to all of the construction going on, I was given […] the option of moving to their sister property in Cancun. Not very accommodating at all. I have been to this property 2 times prior and enjoyed my stay, however, as a single person, I will not be returning. The food choices are very limited and they cater towards grab and go food rather than appealing to adults who want to enjoy the dining experience. Read more
    Genuine Expedia guest review
    Other trip
    Nov 21, 2012
    Wendy
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Nice relaxing resort"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We have been to the Gran Porto several times in the past few years, and have always had a great experience. We enjoy the smaller resort feel, versus some of the mega-resorts. The staff is very friendly and helpful, and since it is smaller you get a chance to know some of them during your stay. We got to know Theresa, Emma, Jesus and Pablo this trip, […] and had fun talking with them every day...and they always took good care of us. This last trip they had some construction going on in the lobby bar, but even with that they were accomodating and offered upgrades to move us away from the noise...and even offered to move us to another one of their properties. Some people will always find things to complain about, but we really like the Gran Porto because we have a fun and relaxing time there. We also like the proximity to 5th avenue in Playa Del Carmen. Read more
    Genuine Expedia guest review
    Other trip
    Nov 19, 2012
    Mark
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "construction a bother"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    on going construction in hotel very bothersome, aside from that nice
    Genuine Expedia guest review
    Other trip
    Nov 15, 2012
    Jim
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Very nice, but lots of construction right now."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Excedllent service, especially since we asked for soy milk. The staff really went out of their way to accommodate us and were successful. The construction was distracting and my grand daughter couldn't take a nap for all the noise. Beach was nice, but it wasn't easy to get in water for dodging the stones. Steak night was a pleasant surprise, but the […] "salad" was the size of 1 piece of sushi - ? We tried to get into Il Pescatore but you need reservation a day in advance. Not many choices in the resort for formal dinner. A little surprised that Maria's said they didn't vary their menu. Read more
    Genuine Hotels.com guest review
    3 night trip in Nov 2012
    withmygrand
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great hotel, but forget the pool"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    The hotel was within easy walking distance to Playa del Carmen and the ferry to Cozumel. I can't say enough good things about housekeeping. I can honestly say this was the cleanest hotel I have ever had the pleasure to stay at. My only complaint was there were never any chairs by the pool. I opted on this vacation to sit on the beach, but if sitting […] at the pool is a deal breaker for you, you may want to consider another place to stay. Read more
    Genuine Expedia guest review
    Other trip
    Nov 12, 2012
    Melissa
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    3.0 / 5
    Good
    "Ok hotel for the money"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      3.0
    Check in was not the best no rooms ready for about an hour we didn't know where to go or anything. The room was ok once we got one. The food wasn't that good in all the restaurants they really need better cooks. The only meal that was really good was breakfast. The staff was excellent always asking if we wanted anything. The activities were ok we didn't […] really do many. We stayed around the pool because the beach wasn't very good you couldn't go in the water because of the sand bags they have to protect the beach. The shopping was ok but the vendors were very aggressive and verbal not what I like to hear when I shop. Over all the staff was the best but that's all in my opinion. The construction was everywhere and very loud from early morning until 9pm. Read more
    Genuine Expedia guest review
    Other trip
    Nov 11, 2012
    Sue
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Nice and friendly"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    Nice clean and relaxing place. Right by the flee market so bargin shopping was easy.
    Genuine Expedia guest review
    Other trip
    Oct 25, 2012
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Relaxing, fun and great weather!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This is the smallest of the four Real resorts. Two in Playa and two in Cancun. Our room looking out over the ocean and coastline was excellent. (345) Staff makes the experience so pleasing. They are all happy to serve. The beach to the north is excellent. The resort is working to enhance its beach area after the last hurricane. Food is very good. There […] are two restaurants and a buffet plus snack areas. Pool is great. Read more
    Genuine Expedia guest review
    Other trip
    Oct 21, 2012
    Traveler
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night romance trip in Oct 2012
    Deby
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great location to downtown Playa del Carmen."

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    I traveled alone and felt perfectly comfortable by myself. The staff is amazing and all strive to make sure you have a wonderful visit. Any problems or concerns are handled immediately.
    Genuine Expedia guest review
    Other trip
    Oct 9, 2012
    Rebecca
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "My favorite hotel in Playa del Carmen"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great hotel, great location, great service, excellent people, Excellent Value!!
    Genuine Expedia guest review
    Other trip
    Oct 3, 2012
    JAZ
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Sep 2012
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    2.0 / 5
    Fair
    "under construction but service was great.."

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      2.0
    the staff was great all except for one whos name is Dante he wanted us to take time out of our vacation to buy a time share and when our plans did not work out for him he bacame nasty to us. It was very disipointing all we wanted to do is enjoy what we wanted to do and not be bullied into purchasing a time share. Also we upgraded and they said they […] gave us a discount due to constuction. The noise was not relaxing at all and they should of paid us to put up with the noise we could hear in our room and pool side.. Read more
    Genuine Expedia guest review
    Other trip
    Sep 4, 2012
    jace
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    1.0 / 5
    Poor
    "worse vacation exterience."

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      1.0
    We were very upset as the hotel was under construction/remodeling the entire week we were there. The started worhing at 8 am and they worked until 9 pm. We had a terrible headeche for the glue or the quimicals they use. When we asked for a different room, they gave us a room that it was already occupided. Then they say if we pay 600 more they can transfer […] us to another hotel. At the end we got no one to help us so we tried to be out of the room and hotel all day. Read more
    Genuine Expedia guest review
    Other trip
    Sep 3, 2012
    Manuela
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "1 week stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Hotel was great. Staff was great. Staff even gave us tips on how to save money on outside activities. Abundance of food and drink, and all was available 24 hours a day. It was only 2 blocks to all the shopping you could ever want. Scuba vendor on site was a disappointment. I only did shallow dive, and had 1/2 my air left. Spent 1/2 of the dive over […] sand desert. Read more
    Genuine Expedia guest review
    Other trip
    Sep 1, 2012
    Jack
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Perfect budget luxury family get-away"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This was our first time staying here and I must say we were quite pleased. Please read as I have several comments regarding other reviews. First, the beach. Yes, there are sandbags along the shoreline to protect the sand from being washed away. Also, It is quite "rocky" - it's actually mostly old peices of coral, but neither of these problems are a […] big deal. The sand between the hotel and shore is very nice to walk through barefoot, and a nice sand volleyball court. Second, the food. My family and I thought all the food was awesome. Those who say there is no taste to the food either had too much to drink (which is quite possible), or they need to see a doctor. No need to eat anywhere but the resort, plus its included. Third, the hall and beach noise. We were in a room at the end of a hall, so we had no noise issues from the hall. Our room was by the beach and at night we could hear music from other resorts, but it trully was almost not noticable. When you check-in, they do try to get you to go "visit" their new resort in Cancun, but they are not pushy about it and all you have to do is say No Thanks, and that's it. They dont hound you the entire time you are there. Trully, our biggest complaint would be that the beds were pretty firm. I like soft mattresses, but it was tollerable. All-in-all, your not going to beat this resort fot the money. It is a perfect combination of budget and luxury, not a slum, but not Trump tower, just perfect for a family get-away. Read more
    Genuine Expedia guest review
    Other trip
    Aug 18, 2012
    Chris
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Best Place to Stay on Mexican Riviera"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We have stayed at all-inclusives in Mexico before. Most of them are HUGE mega-resorts. This resort is the perfect size. The hotel and grounds are not small, but not a place where the hotel provides golf carts to take you from your building to the lobby. The staff were wonderful. Everyone there IS very happy to work there, and it shows by how they greet […] everyone. The guests were also very friendly. We did not encounter one guest we wanted to stay away from. The restaurants that were part of the hotel's all-inclusive package were wonderful to eat at. The pool is the pefect temperature. The staff has activities for the guests to do all day - from water arobics to beach volleyball. We had our 4-year-old with us, and he enjoyed the kid's club for a couple of hours each day. Of all the vacations we have taken in 14 years, this was the most relaxing and enjoyable. We will be going back again next year (as do many of the guests we became friends with). Read more
    Genuine Hotels.com guest review
    10 night family trip in Jul 2012
    Alan
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great Hotel, Staff, Tours, Food and Location !!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I love this Hotel. The staff is amazing, they treat you with respect and sympathy. All the time they are paying attention to you and helping you with your necessities. The rooms are really confortables and very clean. If you need any assistance, they provide help inmediately. Food is delicious. And the facilities and service at the beach are perfect. […] About location cannot be better. I really recommend this Hotel. Read more
    Genuine Expedia guest review
    Other trip
    Aug 15, 2012
    Jo
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    2.0 / 5
    Fair
    ""Disappointing hotel""

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    they lack of staff in the buffet restaurant, and I don't know but they don't like to serve young adults they are always talking and they just treat americans like its supposed to, Im very disappointed with this hotel plus its very expensive for what they offer.
    Genuine Expedia guest review
    Other trip
    Aug 2, 2012
    Alejandro
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Can be better!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Not too pleased with the food. All the same food everyday, with the exception of 2 or three meals, also not enough snacks out by the pool side, only once stand that was always short of food. No teenage activities. Nothing really going on in hotel! Same activites everyday, performances very short! Not much night life in hotel for dancing!
    Genuine Expedia guest review
    Other trip
    Jul 31, 2012
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    3.0 / 5
    Good
    "Better for families with young children"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    The beach has layers of sandbags covered in moss and seaweed to prevent erosion. This leads to a terrible odor in the water. It is very difficult to enter the beach even with water shoes due to the moss and rocks. Poor snorkeling conditions with rough waters and poor visibility on all beaches in area. Food was average, nothing special. Alcohol was  […] poor. Read more
    Genuine Expedia guest review
    Other trip
    Jul 30, 2012
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Pure Entertainment"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great experience. We have two daughters 13 and 11. They loved it too with all the entertainment. Nightly shows that we could view from our balcony. The staff was great. Truly made it a more pleasurable stay. Shout out to Mora, our daily wait person for breakfast. Unfortunately, our last day (yesterday) was his day off so we could not bid farewell to […] him. Don't know the bartenders name in the tranquil pool, but he was great too. Took great care of us and always made delicious non alcohol drinks for girls. We enjoyed the food in all the dining places too. My only dislike was the beach. Right at this spot, there are a lot of coral reefs making it hard to walk in water. It was easily taken care of though by simply walking north up the beach about 100 yards around boats and enjoyed the beach there. All sand. The Royal Real, next door, had a better beach also so you could just walk over there as well. Fifth Avenue was so close as well if you want to walk and shop. Great experience. Our daughters loved Ricky, the monkey hanging out in front of Señor Frogs. Read more
    Genuine Expedia guest review
    Other trip
    Jul 28, 2012
    Mark
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    2.0 / 5
    Fair
    "Too many kids and didn't look like pictures online"

    • Cleanliness
      2.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      3.0
    It wasn't clean, in my opinion. We upgraded to the sister hotel, The Royal, immediately after check in. The staff, however, was very helpful and took care of anything we needed.
    Genuine Expedia guest review
    Other trip
    Jul 24, 2012
    Haley
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    4.0 / 5
    Excellent
    "Great little oasis"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Gran Porto was a great place to stay. It was smaller and very quaint compared to mega resorts and our family liked this aspect. Good food, great service, great spa and right on the ocean. We will definitely return.
    Genuine Expedia guest review
    Other trip
    Jul 22, 2012
    A Traveller
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Wonderfully relaxing visit"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Great resort for everyone. My wife and I had our second honeymoon there in July. Everything was great except for the beach. It had access to the beach directly from the hotel, but there were sand bags every where.
    Genuine Expedia guest review
    Other trip
    Jul 11, 2012
    Dustin
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great Family All-Inclusive"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is our second time staying at the Gran Porto Real with our two sons and our trip was even better than last time. Everyone at the hotel is very friendly and always willing to help. Gina, Lali, Andrea and Melissa, the girls who run the OKI Fun World Kids club are awesome and our two boys (5 and 2 1/2) were always begging to go (Holt and Carter miss […] you!!) The beach is relatively rocky straight out from the hotel but that makes the views from your balcony even better with the different colors in the water. Also at low tide the beach directly out from the hotel has tides pools where you can see small fish and crabs which our kids loved. You can walk 100 yards north or south and you'll have nice sandy beaches with no rocks. The buffet restaurant usually has a good selection and the Italian restaurant IL Pescatore is very good. We didn't eat at the mexican restaurant Maria's on this trip but it was good on our last trip. The entertainment staff headed by Chicken and Ivan were great also, constantly giving you things to do if you chose. We also spent some time in the kayaks and learned how to sail a Hobie Cat. As is typical of hotels throughout Mexico, the building is completely concrete which is great for stability but also for echoing in the hallways so one tip for sleeping is to bring something that will make white noise to help drown those out. We really enjoy this small to medium size resort and are already planning our trip to go back next summer. Read more
    Genuine Expedia guest review
    Other trip
    Jul 8, 2012
    Don
    US

    Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
    3.0 / 5
    Good
    "Slightly better than average for the price."

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    CONS: 1. We were accosted when we arrived by an hotel employee attempting to sell us a time share. 2. We purchased an upgrade to allow us privileges at a higher quality sister hotel across the street. These privileges were not explained to us. We could have higher quality food, better beaches, and better wines, but it took us several days to realize […] those amenities were available to us by reservation. 3. The beaches were made up of coral and sandbags. 4. The property could use a facelift. ADVANTAGES: 1. The staff away from the front was excellent. 2. The waiters at the beach and restaurants were friendly and personal. 3. This is not a mega hotel, and the rooms are close to the beach. We have been to the area 30+ times over thirty years. We might return to this hotel, but we would investigate its condition. Read more
    Genuine Expedia guest review
    Other trip
    Jun 16, 2012
    Joanne
    US
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      • Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
      • Gran Porto Real Resort & Spa All Inclusive Playa del Carmen
      • Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
      • Gran Porto Real Resort & Spa All Inclusive - Плая-дель-Кармен
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      • Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
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      • Gran Porto Real Resort & Spa All Inclusive - Playa del Carmen
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