All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Constituyentes Number 1, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 485 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.1
  • Condition
    4.1
  • Neighborhood
    4.4
4.0 / 5Excellent
"nice physical plant, but the food could improve."
Way too noisy at the pool. An announcer was always on a microphone yell about something - not relaxing.
Genuine Expedia guest review
Other trip Jan 26, 2015
A Traveler
US
4.0 / 5Excellent
"50th birthday party"
The hotel was really really nice, beautiful, staff attentive. Loved being close to downtown. I believed it was more expensive than the other more secluded hotels but I think it was worth being close to "life".
Genuine Expedia guest review
Other trip Jan 25, 2015
Travelbug
US
5.0 / 5Outstanding
"Beautiful Views, fantastic location"
Gran Porto has the nicest staff, wondeful rooms with great views. It is centrally located on the beach and only a 5 min walk to 5th Ave where the shopping is fantastic. The Italian restaurant which is included in the all inclusive has wonderful food. The others are just ok. Everything you need is at the hotel including booking of excursions.
Genuine Expedia guest review
Other trip Jan 25, 2015
Dorena
US
4.0 / 5Excellent
"Nice place"
We were originally booked in the 400 wing of rooms - stay way - there are no windows in the room to look out of - upgrade to a better room like we did, and you'll love this place. Friendly staff everywhere, food was good, and top shelf booze at the bars if you like that. Plenty of beach chairs & towels on the beach and around the pool. Beach needs some work as a lot of sand has washed out recently, but if you also get a pass to the sister resort across the street, you'll have great beach access (and additional food choices!).
Genuine Hotels.com guest review
4 night romance trip Jan 18, 2015
John
US
4.0 / 5Excellent
"Our 2 cents.........."
What a great trip. Stayed here for the BPM festival and the location is perfect for that! My wife and I stayed here and travel a lot, and appreciate good food. Saying that, we thought the food was above average. The 24 hr snack bar is not good at all; the buffet is decent; the mexican and italian restaurant is pretty good. All inclusive so no worries about $ here. I tipped a few bucks ($2-5) whenever we ate. We had an issue with our AC, but was fixed immediately. The beach sand has eroded back some from the hurricane last year so I would rate is average. The nice thing is there is beach service for drinks. Overall above average resort
Genuine Hotels.com guest review
4 night trip with friends Jan 15, 2015
A Traveler
US
4.0 / 5Excellent
"Family Vacation"
We always love this hotel. The food great, the staff is amazing and so convenient to walk to 5th Ave. The only problem is that they have a constant battle with the beach erosion. The beach is not the nicest beach and to be honest on this trip it was quite stinking from the sea weed. The pool is awesome though so that makes up for it.
Genuine Expedia guest review
Other trip Jan 21, 2015
Karen
US
5.0 / 5Outstanding
"Gran Porto was excellent"
We had the pleasure of staying at the Gran Porto and the Royal which is across the street. Gran Porto is a bit smaller and family oriented compared to Royal, but the staff at the Gran Porto were the best by far out of the 2 resorts. Gran Porto staff were so warm and welcoming. My wife and I took an introductory Spanish class and a kayak excursion. Patricio was with us both times as a guide/instructor and he is so passionate about his job and Mexico in general. Extremely knowledgeable about everything local to include wildlife and his personal experiences. His enthusiasm is contagious! Would recommend Gran Porto to anyone!
Genuine Hotels.com guest review
2 night romance trip Jan 14, 2015
todd
US
4.0 / 5Excellent
"This resort was great! Would stay here again!"
Overall had a great experience at this hotel. Staff was very nice and service was fast. Food was good as well. As for the rooms it wasn't as nice as in the pictures. Maybe because I had a partial ocean view room but it was still comfortable. The location is awesome as well. Really close to all the shops on 5th ave! I would definitely stay here again!
Genuine Expedia guest review
Other trip Jan 19, 2015
billy
US
4.0 / 5Excellent
"Nice hotel on the beach"
The beach unfortunately isn't very good as we had a lot if seaweed wash up really bad and once you get over the beach the seabed us full of rocks. We walked a little to get in the sea. The pool was nice too. It's convenient to 5th ave for shopping.
Genuine Expedia guest review
Other trip Jan 14, 2015
Helen
US
5.0 / 5Outstanding
"nice resort on beach and 5th ave."
staff at hotel was awesome, bartenders were very involved with the guests! aldo hiram Pablo Dario jesus these staff members were exceptional! but all the staff was great.
Genuine Expedia guest review
Other trip Jan 13, 2015
Gene
US
5.0 / 5Outstanding
Nice hotel with friendly staff. Great location, I would Definitely would stay here again!
Genuine Expedia guest review
Other trip Jan 13, 2015
Monica
US
5.0 / 5Outstanding
"very nice hotel close to beach and very good servi"
service is very good, very clean, and very helpful. would go back, nice warm weather, many things to do,very good food with many options of restraunts and food options.
Genuine Expedia guest review
Other trip Jan 13, 2015
danny
US
3.0 / 5Good
"Grand Porto Review"
Did not like choices of food. No steak or shrimp restaurant
Genuine Expedia guest review
Other trip Jan 6, 2015
JRA
US
5.0 / 5Outstanding
"Beautiful hotel!! Staff was extremely friendly!!"
We were greeted immediately when we got out of van... We went to grab our suitcases and they said no no your vacation starts right here they took our suitcases and brought us piña coladas before we even were checked in!! This amazing service continued all week long! The two sit down restraunts were wonderful, very gourmet delicious food! The buffet always had cooking stations (took awhile to learn all the different food you could have prepared for you). Only downfall was ocean in front of hotel was rocky lots of coral. Location to town was awesome! You could walk right into town about 1 block! Close to all the action but hotel was very relaxing!
Genuine Expedia guest review
Other trip Jan 6, 2015
lori
US
2.0 / 5Fair
"Horrible beach, food with bery low quality."
No activities after 11:00 pm at the lobby and loock like if I was in a funeral. The restaurant "el pescatore" has tha worse food taste in all playa del carmen, the beach for some reason smell in the nigth like a draing line.
Genuine Expedia guest review
Other trip Dec 31, 2014
jacobo
US
5.0 / 5Outstanding
"Home away from home"
Friendly, helpful staff, gorgeous view, fresh, delicious food in the inclusive restaurants are just a part of this warm weather paradise.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"Good location"
Great location in Playa Del Carmen. Great staff. The hotel is nice, many different restaurants, nicely decorated, but.... The food is terrible, the beach is covered with smelly seaweeds (not the hotel's fault, it seems that the entire Riviera Maya is like this), and the HVAC from the nearby Royal Hotel is so noisy that we could not sleep. Overall rate : 6/10
Genuine Expedia guest review
Other trip Dec 28, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to the Beach and the 5th Av"
This is a very nice hotel with awesome staff, beautiful beach and close to shopping and bars/clubs. The rooms are clean and tidy and every day they will leave you a nice ornament made with towels on your bed, even decorated with beautiful flowers. Food in the restaurants is ok, it doesn't taste bad at all but could definitely be better. A couple times the hot water took a long time to come out in the shower and even lost pressure at some point, that definitely needs an improvement!
Genuine Expedia guest review
Other trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to all the shops on Fifth Avenue"
This was our first experience with an all-inclusive and it was great. The location is great if you want to get out at night and explore the area. The beach wasn't the best though but it still worked out fine. The staff was excellent, the food was decent, and there was plenty of entertainment hosted by the resort during the day and night. There is also I nice kids club that my 4 year old enjoyed. One issue was they were constructing a water feature right next to my room so they were busy banging early everyday.
Genuine Expedia guest review
Other trip Dec 21, 2014
Matt
US
5.0 / 5Outstanding
Very good after lost luggage, will return and recommend to friends
Genuine Expedia guest review
Other trip Dec 20, 2014
Pete
US
5.0 / 5Outstanding
"On the beach and near 5th street! Perfect location"
Had an absolute blast. The hotel was great and near everything so it saved on taxi $$$
Genuine Expedia guest review
Other trip Dec 16, 2014
iliana
US
3.0 / 5Good
"nice hotel close to action"
have been staying here for annually for the last ten years.
Genuine Expedia guest review
Other trip Dec 13, 2014
Karen
US
5.0 / 5Outstanding
"Location in town"
I went to playa del Carmen the first week in December with my wife for 7 nights. We read the reviews about the hotel and they were mostly spot on. The hotel itself was really nice. Since my wife does real estate the free Wi-Fi was a deciding factor in staying there even though she only used it less than an hour a day. The hotel was just what I wanted! a location close to the town, walk to the ferry to go to Cozumel. walk to shops, etc. The staff seemed to be positive all the time and I had no bad experience. The food was above average in my opinion. but it is a big resort so they cannot please everyone. but the buffet was a huge selection. The only bad time I had was watching the Patriots lose to Green Bay in the hotel lobby :-(
Genuine Expedia guest review
Other trip Dec 12, 2014
Stoney
US
5.0 / 5Outstanding
"Great location, great staff"
The head bar tender at the outdoor bar is amazing. He always has a smile and just makes your day. His name is Magale. Please give him our praise.
Genuine Expedia guest review
Other trip Dec 10, 2014
Ed
US
5.0 / 5Outstanding
"On the beach, close to the action"
I stayed here with a group of 15 women, looking to de-stress, be warm, get pampered. I was not disappointed. This hotel offers everything you need, is family-friendly; yet it's in town if you want to get part of that action, day or night.
Genuine Expedia guest review
Other trip Dec 8, 2014
Patty
US
5.0 / 5Outstanding
"15 Fabulous Females on Vaca in Mexico"
...and another trip to Gran Porto Real in Playa del Carmen, MX was as fabulous as the last 5 trips! This was my 6th year on the annual girls' trip to MX for our birthdays. Part of what makes this trip work so well is that we stay at Gran Porto Real every year. We are treated wonderfully by staff, who remember us as the "Senoritas from WI and MN" each year. We are waited on, pampered, included in activities and feel a real sense of "family" with staff. It's nice to come back to the same place so you really get to know where things are. The resort is clean, kept up to date, the food is attractively displayed and really, if you can't find something to eat, then you are waaaaay to picky. The evening entertainers are really good! We had fun dancing to the band in the lobby bar most evenings as well.
Genuine Expedia guest review
Other trip Dec 8, 2014
Mary
US
5.0 / 5Outstanding
"Great Resort, Excellent Despite Naysayers!"
Just got back yesterday, this resort was phenomenal all around as was its location. We had read some bad reviews where people complained about pool construction, bad food, beach erosion, etc. We decided to just book it and go anyway. We were not disappointed. The resort was absolutely fantastic - it was clean, nice, and had an absolutely awesome location wedged between the beach and 5th avenue (Playa del Carmen's main strip) and within walking distance of the Cozumel ferry. The food was great at every restaurant, and the buffet always had a different menu and it was all excellent. The room was clean and the housekeeping was impeccable. More than anything though, from check in and all the way through and beyond checkout, the resort staff was OUTSTANDING. They bent over backwards in every way to make sure you were always pleased. Really can't say enough about the staff, great people all around - and a special shoutout to the waiter "Frank" at the buffet dinner service - you were awesome! The only legitimate complaint is the beach erosion issue and the sandbags on the beach, but we knew that before we went. Plus, if you just go 150 feet along the beach it's just fine so why is everyone complaining? Too lazy to walk 150 feet? As for the pool construction, it was a non issue - the construction isn't even in the pool - there isn't even any noise so dismiss these complaints. Most of the complaints about this resort are bogus, it was great and we will be back!!
Genuine Expedia guest review
Other trip Dec 7, 2014
Aaron
US
3.0 / 5Good
"Close to 5th street, but that may be the down side"
We had stayed in Playa Del Carmen 14 years ago and decided to go back. We have stayed at other all inclusive resorts outside of town and have been very happy with them. Since the Gran Porto Real is an all inclusive you would like to eat there as much as possible. Due to the limited selection of restaurants we ended up eating outside of the resort a great deal at additional cost. You would probably not notice the lack of restaurant selection but you get to see the great restaurants as you walk up and down 5th street (I would highly recommend the Aqua on 5th). I would also recommend you view your room before you check in. We were put on a ground floor room next to the busy street. We had to stay there one night before we upgraded to an ocean front room (maybe that is how they get you to upgrade since that is a big push for them). My daughters stayed in their room which also faced the street on the 5th floor. Even they said it was quite noisy till 1:00 AM. OK I guess if you stay out that late as well. With the exception of the front desk staff the rest of the staff are quite pleasant. Aaron one of the Bell Men is a great resource. The cleaning staff does a great job considering the resort has some age. If you want to stay in town to experience 5th street at night I would stay at a resort that is NOT all inclusive so you can enjoy all of the restaurants on 5th street. If you want an all inclusive stay outside of town for a nicer beach, and more restaurants.
Genuine Expedia guest review
Other trip Dec 5, 2014
Robert
US
5.0 / 5Outstanding
"Nice hotel on the beach, convenient location"
Nice hotel on the beach, convenient location close to famous 5th Avenida in Playa Del Carmen Hardworking and extremely polite full staff, always around to help, to offer a drink or invite you to various activities. Clean rooms, and a neat place everywhere you look, nice architecture of the hotel and of course the view are making this hotel a come again place.
Genuine Expedia guest review
Other trip Dec 3, 2014
Nick
US
2.0 / 5Fair
"Quantity, Not Quality"
If you don't mind a 7-day pushy sales pitch in paradise, this is the place for you. The area is beautiful: gorgeous beach, quaint village with a nice mix of older and newer restaurants and shops. We may have traveled at a particularly busy time in November, however I would expect other times to be much busier. That said, the resort was very crowded, and their aggressive sales pitches immediately after check in, before we could even go to our room (!) made it clear that they are more interested in filling all rooms at all times, preferably with repeat visitors, than they are interested in providing a quality experience for those who are currently there. This was our fifth time traveling to an all-inclusive resort in the Caribbean, and the other four were better. We'd actually been to this same resort, when it had newly opened, without "Gran" in the name, and it was fantastic. It has come a long way downhill, since then.
Genuine Expedia guest review
Other trip Dec 1, 2014
A Traveler
US
5.0 / 5Outstanding
"What a pleasant surprise!"
We had never been to the Playa Del Carmen area and had a lot of choices to pick from. We picked the Gran Porto Real because of it's location close to the downtown area. We wanted to be able to time walking around the community. We booked a Junior Suite through Expedia. When we arrived we were pleasantly surprised on what a great setting the Hotel had right on the waterfront. Beautiful property, well maintained. Friendly staff. The room they gave us was very nice, but on the bottom floor and in a location of the hotel where our only view was of the street leading down to the water. We chose to upgrade to get a view of the Carribbean. The front desk staff was very accomodating(Thank you Nefi ) and we ended up in a fantastic third floor room that had a great view. It cost an additional $180 but was worth every penny. We've been to other all-inclusive properties but have never had one like this. And all set up to make it easy for you to enjoy. Great food at the buffet, three separate meals, a 24 hour room that has fresh fruit and finger food plus any drink you'd want, a great Mexican restaurant and an upscale Italian restaurant that required reservations. Special thanks to the great crew at the Italian Restaurant, Eliazar (the Capitan ), Cesar (the Chef), Jorge ( Waiter ) and Lucy ( Hostess ). While there we enjoyed free kayak rental, snorkling gear, bicycle tour and a pretty good gym. Will definitely be returning and would recommend to anyone.
Genuine Expedia guest review
Other trip Dec 1, 2014
Dennis
US
5.0 / 5Outstanding
"The Best"
Great facility and the staff was very accommodating. We will return!!
Genuine Hotels.com guest review
5 night family trip Nov 23, 2014
Mike
US
4.0 / 5Excellent
"Had a great time!"
We were warmly welcomed to the hotel and our rooms were ready early. Everyone and I do mean everyone was so friendly, helpful and caring. Very helpful in booking outings and where to go and what to do. We tried 4 out of 5 of the restaurants and the food was very good at all of them. Not much of a beach left from the hurricane but still sand to layout on, just can't really get to the water that easy. You can, just not like walking straight into the water. Drinks were well made and good! Our room was spotless and very clean, new towel design on the bed each day-very fun. Only thing that could be better are the beds. If you like rock hard they will be perfect for you, if you are used to a soft tempur pedic bed-you will be hurting. Sleep at the pool! Great vacation.
Genuine Expedia guest review
Other trip Nov 30, 2014
Joan
US
5.0 / 5Outstanding
"Overall great experience"
Nice hotel, great hotel staff, however I felt the food selection was limited. The beach is not the best, but the pool areas made up for that.
Genuine Expedia guest review
Other trip Nov 27, 2014
Kelsey
US
4.0 / 5Excellent
"Relaxing weekend at the playa"
Very good stay. The property was great. Very picturesque. Service was impeccable. Food was for the most part very good. The Italian restaurant was a notch above what seems to be available at Playa. The property did seem a little smaller and less expansive than most resorts I had been to, but for the purpose of relaxing, this place is spot on.
Genuine Hotels.com guest review
2 night romance trip Nov 16, 2014
fauz
US
5.0 / 5Outstanding
"Dream Vacation!"
This is my second stay with this hotel this year. I loved it so much, I came back. Loved the room service, the pool, the beach, and the superior service I received!
Genuine Expedia guest review
Other trip Nov 23, 2014
S
US
5.0 / 5Outstanding
"Warm, fun hotel!"
Our second time back in 10 years. Same great place we remembered! Such warm, friendly staff, good food and drinks, great location, very clean and I'm picky!! We toured the new Royal next door and still prefer the Gran. Walk to town, the ferry and along the beach.Can't say enough great things about this hotel.
Genuine Expedia guest review
Other trip Nov 23, 2014
Wendy
US
5.0 / 5Outstanding
"Great resort with pool and beach within your reach"
This is our first trip to Mexico. This is a wholesome, firendly, top notch place to relax. We had an awesome experience! Top of the world service! There is no need to go out of the resort. Excellent! Fun-filled stay! Great variety of deliciously cooked food! Family-friendly Staff love their work Room is always clean and kept! Fun fun fun fun fun fun fun fun fun fun fin fun fun fun fun fun
Genuine Expedia guest review
Other trip Nov 20, 2014
Christine
US
3.0 / 5Good
"Nice hotel, great staff, horrible beach."
The hotel was very nice and the staff was very helpful. However, I picked the hotel because I wanted to swim and play on the beach. The hotel beach was smelly, uncombed with sand bags everywhere with a large drop to water. The food was just ok.
Genuine Expedia guest review
Other trip Nov 20, 2014
Corena
US
5.0 / 5Outstanding
"I loved everything about the hotel."
I wished, I could have stayed longer. I felt well taken care off and pampered. Everything was great, the food, the service and the wonderful lifeguard who helped me so much with my injured foot.
Genuine Expedia guest review
Other trip Nov 20, 2014
TERRI
US
4.0 / 5Excellent
"VERY GOOD LOCATION"
HAVE STAYED AT THIS HOTEL 7 OF MY LAST 8 YEARS IN MEXICO. CLOSE TO 5TH AVE SHOPPING AND CLOSE TO PHANTOM DIVE SHOP WHERE WE DIVE OUT OF. YOU CAN WALK TO BOTH, STAFF IS VERY FRIENDLY AND FOOD IS ABOVE AVERAGE. WE BOOK AN OCEAN FRONT SUITE SO WE CAN DINE AT THE SISTER HOTEL NEXT DOOR WHICH HAS SUPERIOR FOOD,
Genuine Expedia guest review
Other trip Nov 20, 2014
STEVE
US
3.0 / 5Good
"excellent staff service, moderate accommodations."
the staff at the gran porto made us feel good from the moment we arrived. they all more then made up for any inconveniences we had such as the noise outside the room, at times it felt we were sleeping with the door open. and had a bit of a problem finding parking for my rental, since the hotel don't have their own parking space. but again the attention to details from all of the staff turn our experience into a positive one. thank you all.
Genuine Expedia guest review
Other trip Nov 20, 2014
elnono
US
4.0 / 5Excellent
"Wonderful staff"
Everyone thy works here goes out of their way to make you feel at home. We will be returning!
Genuine Expedia guest review
Other trip Nov 20, 2014
tiffany
US
5.0 / 5Outstanding
"Perfect location, exceptional service!"
Just got back yesterday and wow the weather in November, perfect!! Location is perfect! Service exceptional! Staff couldn't do enough for us...they were all such a joy!!! Great food, great restaurants...Maria's was our fave! Security was on it at all times, felt completely safe! Will def be back to vacation at Gran Porto...a million times thank you!!!
Genuine Expedia guest review
Other trip Nov 20, 2014
Chelly
US
5.0 / 5Outstanding
"Great place great price great vacation"
Place is perfect size. Not too big not too small. Very very very clean. Staff was awesome. Food was very good. No complaints. Location great. Walking distance to town
Genuine Expedia guest review
Other trip Nov 20, 2014
diana
US
2.0 / 5Fair
"Hot water wasn't hot."
There was almost no beach, the beach that was there was held up by sand bags. Hot water was warm at best and when we called the hotel they told us it was the "big machine" and wouldn't be able to be fixed. The bars throughout had no straws which was just weird. The one good restaraunt needed reservations and by the third day we were there the rest of the night were booked up. The "welcome package" they called me at 7:00 am for on the thrid day was actually just a ploy to sell time shares to their sister hotel. Other than that the staff was nice and the hotel was located close to fifth ave which was nice.
Genuine Expedia guest review
Other trip Nov 20, 2014
pat
US
4.0 / 5Excellent
"Clean resort, very nice staff, and great service!"
This was our second trip to this resort. Love it, mostly that it has the small resort charm. Staff is extremely friendly, they all say hello when you walk by. Drink service is excellent at the pool. Food is just okay. They do lots of activities at the pool during the day (to keep everyone entertained). This is not a party resort, as all of the bars close by about 1 am (however the 24 hour lounge has beer on tap and liquor available 24/7). We will most definitely go back to this resort, mostly because of the staff and the other guests that go to this resort. If you go multiple times you will more than likely see some of the same guests as a lot seem to be repeaters.
Genuine Expedia guest review
Other trip Nov 20, 2014
John
US
5.0 / 5Outstanding
"We miss the Gran Porto Real already!"
Our stay at the Gran Porto Real was fantastic! We originally booked a standard room and after staying the first night, decided to upgrade to a Junior Suite. It was well worth it because not only was the room a considerable upgrade, but we also had privileges at their sister property, The Royal, next door. This added another 6+ restaurants and a much better beach. There are erosion issues on the beach at the Gran Porto so they've added sandbags which makes it difficult to swim there. It was really no big deal because there were plenty of options just a short walk down the beach and there's also plenty of lounge chairs and umbrellas at the pool. We ate at all of the restaurants on both properties and never had a bad meal. The entertainment staff at both places do a great job of making sure everyone is having a good time. The service was fantastic at both places, too. Particularly Roberto at the front desk who helped us with our upgrade and accommodated every request. We loved the location since it was just two blocks from busy 5th Avenue with plenty of shops, restaurants and bars to choose from and just a short walk to the ferry over to Cozumel. Even after 2 weeks, we were sad to come home (particularly to the snow). We would definitely stay here again!
Genuine Hotels.com guest review
14 night romance trip Oct 25, 2014
Melissa
US
4.0 / 5Excellent
Stayed here for five nights with my family in November, 2014. Fantastic resort in terms of location from 5th Ave and all other things to do. Very friendly staff and great services throughout. Will definitely come back here again.
Genuine Expedia guest review
Other trip Nov 17, 2014
Chitown, IL
US
4.0 / 5Excellent
"Nice hotel with friendly staff"
The is an older hotel, but it still nice and the entire staff is friendly. The beach for this property is no good for swimming. There are sand bags everywhere and algee that smells really bad. You can go next door to the Royal, a sister hotel and swim on their beach if you don't mind a short walk. Most of the entertainment was good.
Genuine Expedia guest review
Other trip Nov 16, 2014
Debbie
US
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