"Very Nice Hotel"
The hotel is very nice. The staff is friendly, food in the buffet is delicious and has lots of variety. I tried the Italian restaurant and the Mexican one, both are delicious and offer good selections of dishes. The beach is small but clean. There are plenty of chairs to sit on. The shows at night are fun to watch. My only complaint is that the staff […] tried to sell me a vacation package right after I checked in. It was hot and my family were tired after a long flight to Mexico, so we were not too happy about his long conversation. But other than this, my family and I had a very nice time in the hotel. Read moreGenuine Hotels.com guest review
Great experience! Clean. Perfect location close to everything on 5th ave. not on noisy block. The beach however isn't the greatest lots of sandbags and very rocky. Staff was great but not good with giving out accurate info about the premises. Overall I enjoyed my stay. It is very family oriented. The royal hotel across the street is same owner and adults […] only. Will stay there next time Read moreGenuine Expedia guest review
"Nice hotel on beach"
Hotel is on an unusable portion of beach. Sandbags everywhere. On this side of Mexico, the water is most times too rough to swim. Hotel rooms very clean. Standard room is just that.....standard but clean. Jr suites were roomy and the larger suites were really nice. Family had all sizes of rooms so I was able to see all rooms sizes offered in this hotel. […] Staff is great, food is average cruise ship type fare. Drinks were ok and there are places to mix your own. The suites had premium liquor dispensers in rooms that was measure out by the jigger. Daughter was married there and they treated the couple like royalty. Pool area small and cramped so get out and go see some sights. Overall everyone, 50 of us, were very pleased with location, hotel, services, employees and cleanliness. Would stay there again if I ever went back to Playa. Read moreGenuine Expedia guest review
Upgrade to a suiteGenuine Hotels.com guest review
Don't think of this as an all-inclusive. This is the most perfectly located hotel in Playa del Carmen that happens to be all-inclusive as a bonus. It is a very nice resort, but, in addition to the free drinks and the beautiful pools, downtown Playa del Carmen and its 100's of restaurants and bars are right next door - literally. Playacar may have a […] few nicer resorts, but those are only good if your trip is limited to the resort. If you want to take advantage of all that Playa del Carmen has to offer, this is the only all-inclusive resort worth considering. Read moreGenuine Hotels.com guest review
"Nice but crowded"
Hotel was situated on a rectangular piece of land, with the small side of the rectangle on the beach. This means the entire rest of the hotel crowds into a small space on the beach and at the pool. The resort was clean but noisy (due to the number of people). Staff worked very hard at trying to make sure everyone had a good experience. Hotel was also […] just off downtown playa del Carmen--good for those who want to explore, but not as exclusive (no actual concerns about safety but could be theoretical). Read moreGenuine Expedia guest review
"Nice hotel close to the beach but little bit noisy"
The location is perfect. the hotel is located in the centre of the town and direct to the beach.Genuine Expedia guest review
"Nice resort right on beach"
When we arrived the staff was very friendly they gave us a key to our room we had booked, there were still people in it. They put us in an "upgraded" room that night only. The next night we were placed in a room like the one we had reserved but there were two full sized beds and we had requested a king during booking. When we asked if we could have […] a different room with a king sized bed we were told there were none available. They told us they would give us resort "credit" for the inconvenience which ended up to be only $40 that we could use in the gift shop. The food was not very good in the buffet on sight or at the snack bar. The bartenders were great. There was a horrible smell of dead fish outside our room and down by the pool and beach. There were sand bags with green slime on them all along the beach which made it nearly impossible to get in the ocean. Overall it was a nice place, we felt safe but next time we will probably explore our other options. Read moreGenuine Expedia guest review
"Would stay here again."
The rooms were clean and comfortable. the staff was friendly and helpful. Very hard workers. Food was plentiful and good. The most impressive part for our family was the kids club and the staff there. Our 5 year old wanted to stay and play there most every day. Wonderful staff. My only complaint was the light and noise throughout the night. can't figure […] out what was going on to cause so much noise. Read moreGenuine Expedia guest review
"Great deal in an awesome location"
This place is close to everything. Hotel staff are great. We got an upgrade to a master suite for free, probably because we agreed to sit through a presentation for advanced purchase hotel stays. Real Resorts offers this service where you purchase points in advance that are redeemable for luxury hotel rooms. The only catch is you have to pay for the […] all-inclusive package at their resorts if available, and the price depends on the time of the year. Yes, you get a luxury hotel, but you still pay a lot of money. Expedia can get you better deals and you don't have to pay anything up front. Food was good, not spectacular. Drinks were okay. They had some good tequila. Construction going on at the hotel. It was noisy during the day in our room. WIFI didn't work great in the room which was annoying, but this is Mexico. Beachfront was not good. Big downside to this property. There are way better beach spots within walking distance, but no free drinks. Read moreGenuine Expedia guest review
"We stayed Sunday to Friday"
We were only unhappy with the food four years ago the food was much better.Genuine Expedia guest review
"Great location and great hospitality"
We stayed here for 3 nights, the beds were very hard. Eat at il pescatore it's the Italian place and the best place to eat at the resort. The buffet is not very good. It rained most the days we were there but got one good day of sun. The beach was pretty minus the sand bags, we were able to find some cool sea shells. The drinks seemed to be very strong, […] upgrade your room it's worth it. Talk to the spa staff about getting you a better deal on massages- we were able to book a package deal and save lots of money. Massages were pretty good but I've had better. Overall I'd probably choose to stay here again for the location. It's a little over a hour car ride from the airport in cancun Read moreGenuine Expedia guest review
"great resort..beach not so much."
This resort had everything I was looking for except the beach area and access to water was horrible. Not at all what the pictures advertised. But if a fabulous resort and pool are what you are looking for then this is the place! Pablo served us all week at the pool and he was amazing!! Enrique checked us in and helped me upgrade my room..He never forgot […] my name and always went out of his way to wave and smile every time he saw me..Dante from guest services met us as soon as we checked in and was very helpful from day one and also always remembered our names and usually went out of his way to speak when he saw us..I never saw anyone without a smile on their faces..We did have to upgrade our room because the Expedia room was awful. Read moreGenuine Expedia guest review
"Hotel is nice .. The beach is horrible"
Over all i had a great time, just wasnt satisfied with the hotel and food selection.. I've had betterGenuine Expedia guest review
We have a membership there and when they saw I booked through you they gave us the Junior Suite at membership rates. I love this place. Location is wonderful, staff outstanding, Food is good, Prefer the Marias and Il Pescatore. THe prices on your site are fabulous. The beach isn't the greatest, but walking a couple of blocks is a beautiful beach. Beautiful […] towel art done by the room attendent daily, very clean. Air conditionaer worked fine. You can't beat the location. I'm counting the months to return Read moreGenuine Hotels.com guest review
"Wonderful resort, everything right there!"
Had a great time. Shopping just around the corner as well as night life. Very comfortable rooms. Great staff especially at the bars at both pools. Sushi great at the tranquility pool. Wish the tranquility pool bar was open later.Genuine Expedia guest review
"An ok 3 star hotel, ugly beach, great location."
First of all it was our 1 year anniversary, and they couldn't do anything for us a month before except for pushing us to pay $100 additional for the Royal across the street (FYI, timeshare). During checkin, no upgrades were available, no Juniors, not even a king bed. So we ended up with a 2 dbl bed standard room in the furthest room from the lobby/pool […] in the entire resort. No greeting when we showed up, at least hot towels would be nice like later checking in guests received. We were awaken 8am after our first night by BestDay rep trying to book our return trip. Can't I just sleep in after my tiring journey? Restaurants were ok, ate at Albatros most of the time, the italian was good, not great even though the atmosphere is similar to 5 star. We like Marias the best. We ate at the 24 hour restaurant once because we had an early excursion, was told they had continental breakfast. Wront. At 7am, they're breakfast had cereal, the rest was dry and stale left overs from the day before of hotdogs and some other meat. All the drinks were watered down, service around the pool was slow, the vendors that come to the hotel are ripoffs, better off getting all those items on 5th Ave for cheaper. Rarely is anything silver, .925 doesn't mean anything, it's fake. Our keys stopped working regularly, door lock battery died, one day our room wasn't cleaned until 6pm and only after we talked to someone. We did like the photographer Susan, she took some nice photos of us that we can print. Read moreGenuine Expedia guest review
"Nice hotel close to the beach!"
The staff was very pleasant and friendly, the front person "Enrique" was very nice, the room was comfortable and very clean thank you to Marisol for that woThe staff was very pleasant and friendly, the front person "Enrique" was very nice, the room was comfortable and very clean thank you to Marisol for the wonderful service every day. Food was ok no […] what I though in regards to the real Mexican taste, the service at the beach was very good thanks to Pablo and Jose, overall experience it was very nice to stayed at this hotel. Also the spa was very nice and relaxing thanks to Martin and Lucio. The tours were very organized and they were always on time in the mornings to pick you up. Read moreGenuine Expedia guest review
"Nice Hotel and Service was Excellent"
We have just returned from our trip to Playa del Carmen at the Gran Porto Real and have to say that it was one of the best holidays we have ever had. The whole experience was very good and the staff was the key to making our holiday so memorable. From arrival right through to checking out we were made to feel very welcome and nothing was too much trouble […] for them to do. I would recommend Gran Porto Real to anyone who is looking to holiday in Playa del Carmen and we are looking forward to going back there in the future. Read moreGenuine Expedia guest review
"Absolutely the best!"
Princess Diana was our savior :). Hotel is one of the nicest we have visited. Great Food, GREAT STAFF! We will be visiting again next summer, no question about it. :) All SMILES HERE....Genuine Expedia guest review
"Beach hotel not the greatest"
The hotel staff over all were excellent, specially at marias restaurant, from the chef victor to our waiters Joaquin and Juan made things possible.Genuine Expedia guest review
"Not that great of a hotel"
The hotel’s reservation system does not interface with Expedia. We learned this the hard way when we arrived and were not given the type of room that we requested. The staff explained to us that their computer system does not interface with Expedia. Every time we passed by the front desk or stood in the lobby during our six days there, the staff was […] going through the same explanation with other guests. The event tickets sales company in the hotel lobby also has a system that does not interface with the theme parks that they sell tickets for. We also learned this the hard way. We bought theme park tickets from them thinking that they knew what they were doing and that they must have a good system of working with the theme parks. Not so. When we arrived at the theme park, it was a mess. The systems did not interface. The pictures are deceiving – there is no beach area. There is sand, but you cannot access the ocean. The ocean is not accessible from the hotel’s beach area because the entire area is used to dock small boats. As for the food – it’s just okay. The main buffet restaurant is not organized well…Bread on one side of the restaurant and butter on the opposite side; Drinks stations are only at the entrance of the restaurant; only enough room for one omelet line and one omelet cook which makes the lines slow; Breakfast is heavy on the breads and light on the fruit. Read moreGenuine Expedia guest review
Highly recommended!! Love this resort!. Would stay here again. This was our second trip To this resort.Genuine Expedia guest review
"Nice hotel, terrible beach & food!"
Hotel staff friendly, except for front desk! Not welcoming or helpful. Went for the beautiful beach only to find slimy sandbags and rocks in the water, boats moored next to the beach - stinky! Had to walk to the next hotel to find nice water to swim in. Food was mediocre at best, buffet had long lines and food not up to par. Maria's and El Pescatore […] were much better choices, but not enough variety. Drinks seemed to be watered down. This hotel catered to families with kids screaming everywhere. Not recommended if you are looking for a quiet, relaxing stay. It seemed that there were more locals at the hotel and on the beach than people travelling for vacation. Entertainment staff were amazing, had events every day, all day. Read moreGenuine Expedia guest review
"Bad food, hard with strollers, bad service"
waiters and waitresses at the buffet and the pool area were acting like they were doing us a favor that they help us, they talk with no smile and then they give you a face like you are bothering them so upsetting! . The things we didn’t like were, the food nothing tasted good and TOO MUCH ham which we don’t eat, if it’s not in your food then it tastes […] like ham. . The room that we got was nice (ocean front) with great views BUT I for got to mention we traveled with 3 little kids and my youngest is 10 month old. The hotel has 1 small elevator that barely fits 4 people only 2 if you got a stroller, when you reach your floor (only 3 in the hotel) if you’re on the left side then you have about 7 stairs to go down. The stairs problem drove me nutts because I couldn’t go up to the room be my self I always needed someone to help me take the stroller down 7-10 stairs or going to the elevator I needed help going up ( forget about handicap with a wheelchair) there is no way! The poor employee that takes the dirty laundry it’s a huge cart with wheels and they managing to take it 10 stairs up or down by them selves. The second thing was my parents got the standard room which is completely on the side almost outside of the hotel, that area even has different decoration and you need to take 10 small little old fashion stairs to get to the room (the standard room does not worth the money they charge AT ALL) Read moreGenuine Expedia guest review
"Nice hotel and very friendly staff"
My husband, my 2 children and I had a great time at this resort. The staff made us feel very welcome and the pool was great. We will be planning a trip there again with more family next yearGenuine Expedia guest review
"It was ok"
The place seems cluttered. My room had a view of a parking lot and was above the kitchen. I was able to smell breakfast as soon as the door opened. The pool was on the smaller side. The pillows were lumpy. The towels and sheets were hard. The buffet for breakfast was not set up right. The bacon was behind the omelet station. If I didn't see someone […] get bacon from there, I would have never known there was any. Read moreGenuine Expedia guest review
"downstairs upscale rooms view obstructed with caba"
at buffet, not replenished, sweet breads were great, out by breakfast, especiallyGenuine Expedia guest review
"Hotel within walking distance of Playa del Carmen"
Pleasant staff, excellent drinks. Beach is rocky. Sales pressure to buy a "time share" at Royal hotels, be aware of this especially if you are not wanting to be haggled with the sales pitches.Genuine Expedia guest review
"In front of the beach"
You can stay in this resort if you don't mind how noisy ! The food is just ok... And they charge you extra charge for special food like lobster or wine even you paid for all package! The beach is ok.... We had to walk 3 block away for a better beach! I would like to go to Other resort that I pay for all package and don't have to pay for anything el […] se Read moreGenuine Expedia guest review
"Wonderful place to stay!!"
We had a wonderful stay at the Resort. My husband and I went there for our second year anniversary and were very pleased with everything. The food was good, rooms were clean, and everyone friendly. We will definitely come back to this Resort.Genuine Expedia guest review
"Great place to stay and enjoy the beach."
Going back, this place is cool and close to where the action is at. Great to go with a special someone or alone with friends.Genuine Expedia guest review
"Great location right on the beach."
Nice location. Great weather. Loud and noisy from 1100pm-0600am due to club nearby and you hear the loud music all night. Food is the same daily and not a real variety to be all inclusive. Be ware of the TIME SHARE...spent over 4 hrs of vacation being harassed. Be sure to get up early to get a good spot by the pool...FYI...towels available at 0700 daily. […] We were able to place towels on the loungers and no one bothered them. Staff was friendly and rooms were clean. We had ocean front walk out and you see people walking right by your room frequently. Cabanas are in front of you room. Be sure to check Cabana for animals...Drinks are watered down unless you go to Royal across the street where the premium alcohol is served. Food is better at the Royal. Bargain with vendors for prices..they will take what you offer usually. Staff arrives early in the morning and do not respect that you are still sleeping. Entertainment was a Grade C at best....Overall good deal for the price and the staff strives to meet your needs. Under 16 can't use Royal across the street unless you are opting to buy the TIME SHARE or unless you can get by the staff. Excursions were GREAT..Swim with Dolphins and Adventure Mayas... Read moreGenuine Expedia guest review
"Great hotel close to main st. of attractions."
It was out first time traveling to playa del carmen. And we are so satisfied with our trip from this great hotel and amazing service to how close everything is. We definitely going back and taking a few friends with us. The 2 restaurants where great service good, food delicious. The buffet was ok not great but cant expect greatness from a buffet line. […] The 24 hour snack/ drink area was really nice feature for late night cravings or even continue on having some drinks. Room service always had us amazed by the small details they left behind. One dislike we had was we go to relax,and we constantly had people coming up to us trying to make us book tours, try to make us sign stuff for discounts that didn't even work. But other then that the stay was great definitely can't wait for out next visit. Read moreGenuine Expedia guest review
"don't have very good impressive about this hotel."
the front door cannot close properly and it is fixed by the maintenance group next day. The ceiling fan makes a lot of noise when turn it on. Found a coach roach running around on the food counter top in buffet restaurant. It was terrible stay at this hotel. I am lucky to stay only 4 nights.Genuine Expedia guest review
"Nice hotel, close to everything!"
This hotel is the place if you want to relax and worry about nothing. From room to pool and beach takes less than 3 minutes, restrooms, bar, restaurant all close in proximity and as you are laying by the pool or beach enjoying the sun.Genuine Expedia guest review
"Great location, great staff, horrible smell"
The place had a great staff that were very friendly. Our first room had beer bottles and cigarettes on the balcony when we arrived so they moved us to a nicer room on the second floor. Loved the shower!!! I'm not sure if it was an upgraded room buy it was bigger. Room was clean, thought it was weird that there wasn't carpet but made sense when I realized […] it kept the room cool, all we needed was the fan 90% of the time. Food was ok, food at Marias and the Italian place was very good and excellent service. The beach was not impressive but just walk down a couple towards the right and it gets better. Me and my boyfriend went for adventure so we went to the hotel area that helped us plan our trips to the pyramids, snorkeling, Xcaret and more. Isuara was AMAZING she accommodated everything for us and recommended us places we would like. The place is very accommodating to English speakers I was very surprised. Me and my bf spoke Spanish but I can see why there were so many different cultures there Con: when it rained, it poured!!!! The rain got into our room under the front door but it was far from our stuff so it didnt bother us. Because of the rain the buffet area smelled horrible!!!! It was so repulsive I had to leave in the middle of my breakfast and we couldn't eat there the last day bc we were so grossed out. They wouldn't let us take our plates to our room which was very inconvenient considering the very obvious smell. Read moreGenuine Expedia guest review
"Good and bad."
The hotel was great and the room was excellent.We had an ocean front room on the second floor. Avoid ocean front on the ground floor unless you like lots of people passing within inches of your patio. Due to the construction of the hotel, noise echos relentlessly throughout. A slammed door or a dropped dish on another floor was easily heard in our room. […] Albatross buffet left much to be desired. The staff was great and the grounds were nicely kept. The beach is sandbagged and mostly rocky in the water. Location is good...only two blocks to Fifth Ave. Prices in Playa del Carmen have increased dramatically in the two years since our last trip. Taxi from Cancun to Playa is $95 US compared to $45 US two years ago. All in all, there was good and bad here. Would I go back to this hotel? Probably not...but then again, I'm probably through visiting Mexico. Time to see other parts of the world. Read moreGenuine Expedia guest review
"Relax and enjoy your vacation with a great beach!"
I've been to many beach hotels in the Cancun/Riviera Maya area, and can truly say that they have one of the best beaches. Very clean, wide area for many people to walk, you can walk into the shallow area of the beach and simply sit if you wish to enjoy the soft waves. The hotel staff all were extremely friendly and helpful. The only two negatives are […] the lack of assigned areas for smokers, and the shower water does not remain consistently warm/hot. Other than those two mentions, the food was excellent in all restaurants and drinks were of good quality. Read moreGenuine Expedia guest review
"Great for families or couples"
The hotel and staff were phenomenal! The setting right on the ocean could not be beat and the variety of nightly entertainment was remarkable. I can't wait to go back!Genuine Expedia guest review
"Gran Porto is the Real deal"
Perfect balance of relaxing spots and fun activities. This hotel has a great beach, nice bars and restaurants, and is in the center of the town hot spots and shopping. The staff are friendly locals that are easy to talk to and eager to please. My wife wanted a fresh coconut off one of the property trees, they got it for her. My wife bought one of her […] favorite fishes from a local market and the hotel chef cooked it for us. Excellent experience and will definitely return someday. Read moreGenuine Expedia guest review
"Not a bad AI"
Stayed here in May, great location in the heart of Playa. Food avg. for an AI reasonable rate for location. Needs a swim up bar at main pool. Roof pool bar needs to stay open past 5. Not to many kids, a few singles but mainly couples.Genuine Expedia guest review
"Great location, perfect size, wonderful staff!"
Great hotel, wonderful trip. Best food was in a la cartes and room service . Manager treated us like royalty. Maid was great. Great trip. Beach a little rocky, but will improve with time. Can't see sandbags from room or from loungers. Animation team great. Shout outs to Cecilia, Teresa, Felipe, Arturo, Erick, Verlain, EdgarAvila, Chucho!Genuine Expedia guest review
"Great resort!!! Clean and friendly staff"
the staff were super friendly. i really liked that the same people worked the same positions, so they got to know you. We had a big group, and most of us didn't really enjoy the food from the buffet. But food from restaurant was excellent. They also had really good shows at night!Genuine Expedia guest review
Absolutely fabulous! The resort was wonderful, right on the beach and one block from shopping. Staff was awesome.Genuine Expedia guest review
"Clean hotel, great location, amazing staff"
We stayed in May of 2013 and had a great time. Maybe it's because I was used to cancun, but this hotel was super clean and the staff was most friendly.Genuine Expedia guest review
"Great hotel and service!"
The hotel and staff are amazing! The staff is so nice and friendly and always trying to help. The hotel had everything you could imagine to need. The all-inclusive part was great. All the restaurants were delicious and you can go to all of them and as many times as you want. The swim up bar was okay. I feel like it's too tiny and not enough staff are […] helping in that area. The hotel is very clean and the beds are cozy. The air condition system is amazingly cool. Read moreGenuine Expedia guest review
"Great hotel on the beach and close to downtown"
Everyone at the hotel was very friendly from the maids to the supervisors. It was exstreamly clean and there were plenty of activities to keep you busy all day long. Food was good at the buffet, but exellent at both the sit down restorants for the evening meals.Genuine Expedia guest review
"Fun Time at Gran Porto"
Staff and bartenders were very nice all the time. Great location, right off fifth ave.Genuine Expedia guest review
The Hotel has a nice appearance and a very good location in a touristy shopping area, however "the standard rooms" in the hotel are a little small and could use a refurb. The beach is not great, as there are sand bags along the waters edge behind the hotel, which makes it difficult to go for swim in the ocean. The food at the buffet is adequate with […] a decent selection and both the Mexican & Italian restaurants are very good. Additionally, the service of both the restaurants and hotel staffs is excellent. The only real down side is "guest services" trying to sell you their vacation club package. Read moreGenuine Expedia guest review
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