We have a membership there and when they saw I booked through you they gave us the Junior Suite at membership rates. I love this place. Location is wonderful, staff outstanding, Food is good, Prefer the Marias and Il Pescatore. THe prices on your site are fabulous. The beach isn't the greatest, but walking a couple of blocks is a beautiful beach. Beautiful […] towel art done by the room attendent daily, very clean. Air conditionaer worked fine. You can't beat the location. I'm counting the months to return Read moreGenuine Hotels.com guest review
"Wonderful resort, everything right there!"
Had a great time. Shopping just around the corner as well as night life. Very comfortable rooms. Great staff especially at the bars at both pools. Sushi great at the tranquility pool. Wish the tranquility pool bar was open later.Genuine Expedia guest review
"An ok 3 star hotel, ugly beach, great location."
First of all it was our 1 year anniversary, and they couldn't do anything for us a month before except for pushing us to pay $100 additional for the Royal across the street (FYI, timeshare). During checkin, no upgrades were available, no Juniors, not even a king bed. So we ended up with a 2 dbl bed standard room in the furthest room from the lobby/pool […] in the entire resort. No greeting when we showed up, at least hot towels would be nice like later checking in guests received. We were awaken 8am after our first night by BestDay rep trying to book our return trip. Can't I just sleep in after my tiring journey? Restaurants were ok, ate at Albatros most of the time, the italian was good, not great even though the atmosphere is similar to 5 star. We like Marias the best. We ate at the 24 hour restaurant once because we had an early excursion, was told they had continental breakfast. Wront. At 7am, they're breakfast had cereal, the rest was dry and stale left overs from the day before of hotdogs and some other meat. All the drinks were watered down, service around the pool was slow, the vendors that come to the hotel are ripoffs, better off getting all those items on 5th Ave for cheaper. Rarely is anything silver, .925 doesn't mean anything, it's fake. Our keys stopped working regularly, door lock battery died, one day our room wasn't cleaned until 6pm and only after we talked to someone. We did like the photographer Susan, she took some nice photos of us that we can print. Read moreGenuine Expedia guest review
"Nice hotel close to the beach!"
The staff was very pleasant and friendly, the front person "Enrique" was very nice, the room was comfortable and very clean thank you to Marisol for that woThe staff was very pleasant and friendly, the front person "Enrique" was very nice, the room was comfortable and very clean thank you to Marisol for the wonderful service every day. Food was ok no […] what I though in regards to the real Mexican taste, the service at the beach was very good thanks to Pablo and Jose, overall experience it was very nice to stayed at this hotel. Also the spa was very nice and relaxing thanks to Martin and Lucio. The tours were very organized and they were always on time in the mornings to pick you up. Read moreGenuine Expedia guest review
"Nice Hotel and Service was Excellent"
We have just returned from our trip to Playa del Carmen at the Gran Porto Real and have to say that it was one of the best holidays we have ever had. The whole experience was very good and the staff was the key to making our holiday so memorable. From arrival right through to checking out we were made to feel very welcome and nothing was too much trouble […] for them to do. I would recommend Gran Porto Real to anyone who is looking to holiday in Playa del Carmen and we are looking forward to going back there in the future. Read moreGenuine Expedia guest review
"Absolutely the best!"
Princess Diana was our savior :). Hotel is one of the nicest we have visited. Great Food, GREAT STAFF! We will be visiting again next summer, no question about it. :) All SMILES HERE....Genuine Expedia guest review
"Beach hotel not the greatest"
The hotel staff over all were excellent, specially at marias restaurant, from the chef victor to our waiters Joaquin and Juan made things possible.Genuine Expedia guest review
"Not that great of a hotel"
The hotel’s reservation system does not interface with Expedia. We learned this the hard way when we arrived and were not given the type of room that we requested. The staff explained to us that their computer system does not interface with Expedia. Every time we passed by the front desk or stood in the lobby during our six days there, the staff was […] going through the same explanation with other guests. The event tickets sales company in the hotel lobby also has a system that does not interface with the theme parks that they sell tickets for. We also learned this the hard way. We bought theme park tickets from them thinking that they knew what they were doing and that they must have a good system of working with the theme parks. Not so. When we arrived at the theme park, it was a mess. The systems did not interface. The pictures are deceiving – there is no beach area. There is sand, but you cannot access the ocean. The ocean is not accessible from the hotel’s beach area because the entire area is used to dock small boats. As for the food – it’s just okay. The main buffet restaurant is not organized well…Bread on one side of the restaurant and butter on the opposite side; Drinks stations are only at the entrance of the restaurant; only enough room for one omelet line and one omelet cook which makes the lines slow; Breakfast is heavy on the breads and light on the fruit. Read moreGenuine Expedia guest review
Highly recommended!! Love this resort!. Would stay here again. This was our second trip To this resort.Genuine Expedia guest review
"Nice hotel, terrible beach & food!"
Hotel staff friendly, except for front desk! Not welcoming or helpful. Went for the beautiful beach only to find slimy sandbags and rocks in the water, boats moored next to the beach - stinky! Had to walk to the next hotel to find nice water to swim in. Food was mediocre at best, buffet had long lines and food not up to par. Maria's and El Pescatore […] were much better choices, but not enough variety. Drinks seemed to be watered down. This hotel catered to families with kids screaming everywhere. Not recommended if you are looking for a quiet, relaxing stay. It seemed that there were more locals at the hotel and on the beach than people travelling for vacation. Entertainment staff were amazing, had events every day, all day. Read moreGenuine Expedia guest review
"Bad food, hard with strollers, bad service"
waiters and waitresses at the buffet and the pool area were acting like they were doing us a favor that they help us, they talk with no smile and then they give you a face like you are bothering them so upsetting! . The things we didn’t like were, the food nothing tasted good and TOO MUCH ham which we don’t eat, if it’s not in your food then it tastes […] like ham. . The room that we got was nice (ocean front) with great views BUT I for got to mention we traveled with 3 little kids and my youngest is 10 month old. The hotel has 1 small elevator that barely fits 4 people only 2 if you got a stroller, when you reach your floor (only 3 in the hotel) if you’re on the left side then you have about 7 stairs to go down. The stairs problem drove me nutts because I couldn’t go up to the room be my self I always needed someone to help me take the stroller down 7-10 stairs or going to the elevator I needed help going up ( forget about handicap with a wheelchair) there is no way! The poor employee that takes the dirty laundry it’s a huge cart with wheels and they managing to take it 10 stairs up or down by them selves. The second thing was my parents got the standard room which is completely on the side almost outside of the hotel, that area even has different decoration and you need to take 10 small little old fashion stairs to get to the room (the standard room does not worth the money they charge AT ALL) Read moreGenuine Expedia guest review
"Nice hotel and very friendly staff"
My husband, my 2 children and I had a great time at this resort. The staff made us feel very welcome and the pool was great. We will be planning a trip there again with more family next yearGenuine Expedia guest review
"It was ok"
The place seems cluttered. My room had a view of a parking lot and was above the kitchen. I was able to smell breakfast as soon as the door opened. The pool was on the smaller side. The pillows were lumpy. The towels and sheets were hard. The buffet for breakfast was not set up right. The bacon was behind the omelet station. If I didn't see someone […] get bacon from there, I would have never known there was any. Read moreGenuine Expedia guest review
"downstairs upscale rooms view obstructed with caba"
at buffet, not replenished, sweet breads were great, out by breakfast, especiallyGenuine Expedia guest review
"Hotel within walking distance of Playa del Carmen"
Pleasant staff, excellent drinks. Beach is rocky. Sales pressure to buy a "time share" at Royal hotels, be aware of this especially if you are not wanting to be haggled with the sales pitches.Genuine Expedia guest review
"In front of the beach"
You can stay in this resort if you don't mind how noisy ! The food is just ok... And they charge you extra charge for special food like lobster or wine even you paid for all package! The beach is ok.... We had to walk 3 block away for a better beach! I would like to go to Other resort that I pay for all package and don't have to pay for anything el […] se Read moreGenuine Expedia guest review
"Wonderful place to stay!!"
We had a wonderful stay at the Resort. My husband and I went there for our second year anniversary and were very pleased with everything. The food was good, rooms were clean, and everyone friendly. We will definitely come back to this Resort.Genuine Expedia guest review
"Great place to stay and enjoy the beach."
Going back, this place is cool and close to where the action is at. Great to go with a special someone or alone with friends.Genuine Expedia guest review
"Great location right on the beach."
Nice location. Great weather. Loud and noisy from 1100pm-0600am due to club nearby and you hear the loud music all night. Food is the same daily and not a real variety to be all inclusive. Be ware of the TIME SHARE...spent over 4 hrs of vacation being harassed. Be sure to get up early to get a good spot by the pool...FYI...towels available at 0700 daily. […] We were able to place towels on the loungers and no one bothered them. Staff was friendly and rooms were clean. We had ocean front walk out and you see people walking right by your room frequently. Cabanas are in front of you room. Be sure to check Cabana for animals...Drinks are watered down unless you go to Royal across the street where the premium alcohol is served. Food is better at the Royal. Bargain with vendors for prices..they will take what you offer usually. Staff arrives early in the morning and do not respect that you are still sleeping. Entertainment was a Grade C at best....Overall good deal for the price and the staff strives to meet your needs. Under 16 can't use Royal across the street unless you are opting to buy the TIME SHARE or unless you can get by the staff. Excursions were GREAT..Swim with Dolphins and Adventure Mayas... Read moreGenuine Expedia guest review
"Great hotel close to main st. of attractions."
It was out first time traveling to playa del carmen. And we are so satisfied with our trip from this great hotel and amazing service to how close everything is. We definitely going back and taking a few friends with us. The 2 restaurants where great service good, food delicious. The buffet was ok not great but cant expect greatness from a buffet line. […] The 24 hour snack/ drink area was really nice feature for late night cravings or even continue on having some drinks. Room service always had us amazed by the small details they left behind. One dislike we had was we go to relax,and we constantly had people coming up to us trying to make us book tours, try to make us sign stuff for discounts that didn't even work. But other then that the stay was great definitely can't wait for out next visit. Read moreGenuine Expedia guest review
"don't have very good impressive about this hotel."
the front door cannot close properly and it is fixed by the maintenance group next day. The ceiling fan makes a lot of noise when turn it on. Found a coach roach running around on the food counter top in buffet restaurant. It was terrible stay at this hotel. I am lucky to stay only 4 nights.Genuine Expedia guest review
"Nice hotel, close to everything!"
This hotel is the place if you want to relax and worry about nothing. From room to pool and beach takes less than 3 minutes, restrooms, bar, restaurant all close in proximity and as you are laying by the pool or beach enjoying the sun.Genuine Expedia guest review
"Great location, great staff, horrible smell"
The place had a great staff that were very friendly. Our first room had beer bottles and cigarettes on the balcony when we arrived so they moved us to a nicer room on the second floor. Loved the shower!!! I'm not sure if it was an upgraded room buy it was bigger. Room was clean, thought it was weird that there wasn't carpet but made sense when I realized […] it kept the room cool, all we needed was the fan 90% of the time. Food was ok, food at Marias and the Italian place was very good and excellent service. The beach was not impressive but just walk down a couple towards the right and it gets better. Me and my boyfriend went for adventure so we went to the hotel area that helped us plan our trips to the pyramids, snorkeling, Xcaret and more. Isuara was AMAZING she accommodated everything for us and recommended us places we would like. The place is very accommodating to English speakers I was very surprised. Me and my bf spoke Spanish but I can see why there were so many different cultures there Con: when it rained, it poured!!!! The rain got into our room under the front door but it was far from our stuff so it didnt bother us. Because of the rain the buffet area smelled horrible!!!! It was so repulsive I had to leave in the middle of my breakfast and we couldn't eat there the last day bc we were so grossed out. They wouldn't let us take our plates to our room which was very inconvenient considering the very obvious smell. Read moreGenuine Expedia guest review
"Good and bad."
The hotel was great and the room was excellent.We had an ocean front room on the second floor. Avoid ocean front on the ground floor unless you like lots of people passing within inches of your patio. Due to the construction of the hotel, noise echos relentlessly throughout. A slammed door or a dropped dish on another floor was easily heard in our room. […] Albatross buffet left much to be desired. The staff was great and the grounds were nicely kept. The beach is sandbagged and mostly rocky in the water. Location is good...only two blocks to Fifth Ave. Prices in Playa del Carmen have increased dramatically in the two years since our last trip. Taxi from Cancun to Playa is $95 US compared to $45 US two years ago. All in all, there was good and bad here. Would I go back to this hotel? Probably not...but then again, I'm probably through visiting Mexico. Time to see other parts of the world. Read moreGenuine Expedia guest review
"Relax and enjoy your vacation with a great beach!"
I've been to many beach hotels in the Cancun/Riviera Maya area, and can truly say that they have one of the best beaches. Very clean, wide area for many people to walk, you can walk into the shallow area of the beach and simply sit if you wish to enjoy the soft waves. The hotel staff all were extremely friendly and helpful. The only two negatives are […] the lack of assigned areas for smokers, and the shower water does not remain consistently warm/hot. Other than those two mentions, the food was excellent in all restaurants and drinks were of good quality. Read moreGenuine Expedia guest review
"Great for families or couples"
The hotel and staff were phenomenal! The setting right on the ocean could not be beat and the variety of nightly entertainment was remarkable. I can't wait to go back!Genuine Expedia guest review
"Gran Porto is the Real deal"
Perfect balance of relaxing spots and fun activities. This hotel has a great beach, nice bars and restaurants, and is in the center of the town hot spots and shopping. The staff are friendly locals that are easy to talk to and eager to please. My wife wanted a fresh coconut off one of the property trees, they got it for her. My wife bought one of her […] favorite fishes from a local market and the hotel chef cooked it for us. Excellent experience and will definitely return someday. Read moreGenuine Expedia guest review
"Not a bad AI"
Stayed here in May, great location in the heart of Playa. Food avg. for an AI reasonable rate for location. Needs a swim up bar at main pool. Roof pool bar needs to stay open past 5. Not to many kids, a few singles but mainly couples.Genuine Expedia guest review
"Great location, perfect size, wonderful staff!"
Great hotel, wonderful trip. Best food was in a la cartes and room service . Manager treated us like royalty. Maid was great. Great trip. Beach a little rocky, but will improve with time. Can't see sandbags from room or from loungers. Animation team great. Shout outs to Cecilia, Teresa, Felipe, Arturo, Erick, Verlain, EdgarAvila, Chucho!Genuine Expedia guest review
"Great resort!!! Clean and friendly staff"
the staff were super friendly. i really liked that the same people worked the same positions, so they got to know you. We had a big group, and most of us didn't really enjoy the food from the buffet. But food from restaurant was excellent. They also had really good shows at night!Genuine Expedia guest review
Absolutely fabulous! The resort was wonderful, right on the beach and one block from shopping. Staff was awesome.Genuine Expedia guest review
"Clean hotel, great location, amazing staff"
We stayed in May of 2013 and had a great time. Maybe it's because I was used to cancun, but this hotel was super clean and the staff was most friendly.Genuine Expedia guest review
"Great hotel and service!"
The hotel and staff are amazing! The staff is so nice and friendly and always trying to help. The hotel had everything you could imagine to need. The all-inclusive part was great. All the restaurants were delicious and you can go to all of them and as many times as you want. The swim up bar was okay. I feel like it's too tiny and not enough staff are […] helping in that area. The hotel is very clean and the beds are cozy. The air condition system is amazingly cool. Read moreGenuine Expedia guest review
"Great hotel on the beach and close to downtown"
Everyone at the hotel was very friendly from the maids to the supervisors. It was exstreamly clean and there were plenty of activities to keep you busy all day long. Food was good at the buffet, but exellent at both the sit down restorants for the evening meals.Genuine Expedia guest review
"Fun Time at Gran Porto"
Staff and bartenders were very nice all the time. Great location, right off fifth ave.Genuine Expedia guest review
The Hotel has a nice appearance and a very good location in a touristy shopping area, however "the standard rooms" in the hotel are a little small and could use a refurb. The beach is not great, as there are sand bags along the waters edge behind the hotel, which makes it difficult to go for swim in the ocean. The food at the buffet is adequate with […] a decent selection and both the Mexican & Italian restaurants are very good. Additionally, the service of both the restaurants and hotel staffs is excellent. The only real down side is "guest services" trying to sell you their vacation club package. Read moreGenuine Expedia guest review
"Hotel is nice but the food is very mediocre"
The hotel was nice but the food was very mediocre. Also, although the beach was beautiful, it was not fun to swim in the water because the bottom was so rocky and the water did not get deeper than waist-high, even when you went to the outer limit allowable (there are boats a few hundred feet out, so you cannot go past the floatation warnings, but the […] water is only waist-high there as well). Read moreGenuine Expedia guest review
Nice small clean resort, walking distance to 5th avenue. Good service with polite staff. Very disappointed with the food. Way too salty, pork, pork and more pork. No fish, a few chicken dishes. Would not stay there again.Genuine Hotels.com guest review
"Great hotel for families"
We were disappointed that the type of room we reserved 8 months ahead of time was not available upon check in. We were given a standard room for our first night and then had to change rooms the next day. This was a huge inconvenience and disrupted our plans for the second day because we needed to be available to move all of our stuffGenuine Expedia guest review
The hotel was beautiful, the staff was wonderful, and the food was excellent. We would recommend this hotel to our friends.Genuine Hotels.com guest review
Overall great stay. Service was excellent, rooms were nice. Rest of facility was decent - not overly special. Food was OK - typical for all inclusive. Best to go to Italian restaurant or Mexican restaurant to order hot food. Playacar golf course was good - if you upgrade your room to ocean front, golf is "free" - but have to pay $65/person for cart […] + $15 for food/drink. Definitely worth it. Lunch in the clubhouse was great. Easy walk to downtown/clubs/ferry to Cozumel. Great location. Read moreGenuine Hotels.com guest review
"Great Place for younger kids"
The staff at the proerty were wonderful. They were all very polite and helpful !!! The only thing I would reccomend is that they add some activities for the teenagers. There is nothing for them to do at night. My teens were hoping for a disco, kareoke, or some activities in order to meet other kids of the same age.Genuine Expedia guest review
The resort was very clean and all the employees were very friendly. Food was very good. Our room was spotless and the shower (waterflow) was better than our house. The beach did have sand bags to stop the erosion, no big deal. Still plenty of beach and very nice sand. Very close to 5th ave. Italian restaurant was very good. The workout room was good […] a few pieces missing for the equipment. The spa had a sauna, steam room (very nice, with a rain shower), hot tub, and a cold plunge. All free. Read moreGenuine Expedia guest review
"Good for a family"
It was more of a family setting. It was very calm and serene, not much of a party atmosphere.Genuine Expedia guest review
"More of family environment"
Hotel staff was suburb very friendly. Rooms were small and dated but that's not a big deal since we were only there to sleep.Genuine Expedia guest review
"Pleasurable place to spend a week."
Nice rooms, very good food with excellent selections. Very helpful staff.Genuine Expedia guest review
"ok for the money"
there was a sick cat around the restaurant area and main bar all week was not enjoyable having it around when your trying to eat ,i dont understand why management didnt take care of problem outside of that they were very accomadating.Genuine Expedia guest review
"Great Place to Stay!"
There is not a thing that I have to complain about on this hotel. Our check in went smooth, we were to have a king bed, but had two queens in our room instead, but that really did not bother us. The resort was very clean and the staff were all very friendly. There was not one staff member that was rude to us. The food was really good, the buffet always […] had something for everyone on it, the beach hut for a snack in the afternoon was also very good, it had a variety of food from nachos to hamburgers, hot dogs to the best chicken. The beach bar had everything you needed, it you didn't want tap beer, the bar inside the resort had cans of beer or cans of pop, didn't try the wine but they had quite a variety, really enjoyed the mimosas's they had every morning as you walked into the buffet . Our room was always clean and the air conditioner worked just fine. We had room service one morning and it only took 10 to 15 minutes before he came, and I forgot to order toast, but he put in on the tray, he said thought you might want toast and I did! We used the hot tub on the roof, it was warm, that is where the swim up bar was, we were wishing there would have been a swim up bar on the main level in one of the pools down there. We had a great time, no complaints. Read moreGenuine Expedia guest review
"Great hotel for a Family"
It Was the best vacations ever!!! Great service. The kid's club rocks!!! A perfect Family vacations.Genuine Expedia guest review
The service was O.k. We had a bad experience checking In and were waiting hours and then given the wrong room. Would not go back.Genuine Expedia guest review
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