Sorry we did not stay longerGenuine Hotels.com guest review
"Best Hotel in Cancun"
This is our fifth trip to Cancun and our fifth time staying at the Riu Caribe. Each time has been amazing! Every year we see many of the same faces and it feels like seeing old friends! The staff is amazing and the service and amenities couldn't be better. I swear we gained at least 5 pounds during our stay as the food is incredible. Huge selection […] and top quality! Can't imagine staying anywhere else. Read moreGenuine Expedia guest review
Beyond our expectations! The staff there are amazing, they did absolutly everything for us. The pool was fantastic, the beach was amazing and the food was incredible.Genuine Expedia guest review
"Nice hotel! Only thing was..."
Just came home from a 5 day vacation here with my boyfriend and I must say I loved it exept One thing I was extremely upset about was the dinner reservations, you couldn't get any no matter how early you went everything was always booked, and the ONE time we got our reservation the guy in front messed up which restaurant and they wouldn't let us change […] it!!! So it was buffet which is the same everyday lol the breakfast buffet is the BEST ..Other than that the hotel was great very clean rooms are exactly how they look in the pictures, we stayed on the 9th floor which is the best any other floor you can hear the loudness of the lobby so we got lucky!! Our view was breathtaking would deff try another riu next time with more dining options Read moreGenuine Expedia guest review
Have stayed at the Riu Caribe many times and keep going back. Entertainment crew seems to turnover very often with a different bunch every year. The current crew was not up to par compared to previous years.Genuine Expedia guest review
"Bad reviews come from ridiculous expectations!"
We just returned from Riu Caribe. We have been to Cancun twice before, once at a high end, once at a lower end resort and I'd consider Riu Caribe in between those two. The take away it was worth what we paid and we had a great vacation but we weren't expecting the Ritz to begin with. Tidbits I want to address from other reviews I had read prior to […] going: The beach is incredible, great sand. Never was an issue to get a chair. Staff for drinks was okay but we never had an issue getting up to get our own. Only issues we had getting seats at the pool would be if we wanted 8 together for our entire group and we wanted them in "prime" spots. The loungers in the pool were always open though. We absolutely no issues with this and the resort was sold out. You can't sleep until 10 and then expect to get the best seats.... The food was decent. I've had better, I've had worst. The best part? I wasn't the one cooking and I wasn't the one cleaning. Come with realistic expectations and you'll be pleased. You need to make reservations early and can only make them 2 days out. Bus stop right across the street out front of the hotel...$1 to downtown. Snack bar could be better. The rooms are rough but livable. The wifi is better than expected and for $50 you can have it unlimited - even worked on the beach. Only one device can be signed in at a time. Steakhouse was our favorite restaurant! Overall for the price we felt it was a great getaway and needs praise! Read moreGenuine Expedia guest review
"Could be better..."
Great beach. Nice pool. Staff was enthusiastic and friendly. Eat at the pizza patio! Food not great. Air in room didnt work well. Sheets on bed were rough. No room service.Genuine Expedia guest review
Friendly staff, great food, amazing beach front and lots of activities. I'm already planing my next trip to Riu Caribe.Genuine Expedia guest review
"Great week and a nice hotel!"
We spent a week(May 6-May 13) at RIU Caribe in Cancun. Overall we had a great time. I would probably try something different next time, but that is not a knock on the hotel. The staff was very friendly and the hotel had everything we needed.Genuine Expedia guest review
"OLD, SMELLY, ELEVATOR NOT WORKING"
Nice and friendly staff, my hotel smell like paint, I had to walk to floors, no elevator available, the bathroom was very old and smelly, freezer didnt work properly and the elevator didnt work properly.Genuine Expedia guest review
Hotel is spotless, staff is great, rooms are clean everyday, hotel has one of the cleanest beaches and water is amazingly clear.Genuine Expedia guest review
"The hotel was beautiful, clean & close to beach."
This is the best all inclusive we have been to so far. Check-in and out was fast. The food and restaurants were very good, together with the night time entertainment. The beach is right off the pool. The hotel is very clean and the staff is very friendly and helpful. If we needed anything, they were quick to comply with our requests.Genuine Expedia guest review
"All over a great hotel, food was delicious"
the experience was great, hotel beautiful, staff great, food delicious, oceanfront room was great, the ocean and sand was spectacularGenuine Expedia guest review
"Ratting of RIU CARIBE HOTEL CANCUN"
NOT SO GOOD, THERE ARE BEST HOTELS IN THE REGIONGenuine Hotels.com guest review
"Really nice hotel but no real nightlife"
Amazing experience the hotel staff and the food was great. It's the first all inclusive place that is legitimately trying to throwing drink at me and the hotel while old looking in parts (the escalator) was absolutely spotless and really well maintained. Big shout out to the expedia travel people bd travel. Their transfer service was great as was their […] chizen itza tour. A lot better than rival operators from talking to other guests and it was a lot cheaper. Read moreGenuine Expedia guest review
Overall our stay was good. The staff was great! One suggestion is to include a larger & softer bed. Two adults in a double bed is difficult! The room was large enough for a bigger bed! It would be nice to have dance opportunities. While the evening entertainment was ok, every year in every hotel, it is the same. Good music and a dance floor a few […] nights a week would be great! The food was very good and they offered a nice variety. Read moreGenuine Expedia guest review
"Hotel staff made the visit."
The hotel staff and entertainers made sure that my family had a great time. They included them in everything and made them feel comfortable. I found the hotel/staff to be very congenial.Genuine Expedia guest review
"Nice Resort, but had room issues"
Our room was on the 4th floor, but the open design of lobby and hallway allowed lobby noise/music to be heard VERY loudly inside our room, late at night. It was so loud we needed ear plugs to sleep. ALso was an ant problem in our roomGenuine Expedia guest review
"Best Spring Break Hotel in Cancun!!!"
Myself and 5 other friends decided to go to cancun for Spring Break (we're in our mid 20's) and chose this hotel based on other peoples reviews. Right off the bat, I noticed that everything in the hotel really did look like the pictures posted online. The staff were amazing (especially Zaira, Monica, and Mari) and made sure everyone was having a good […] time with drinks flowing. Read moreGenuine Expedia guest review
"Easy going staff, not prepare for guest"
Had a nice beach, beautiful pool and great food treated us well. I wish the Hotel Lobby staff can be a more professional like they should be. We checked in late because of the flight delay, so reached at hotel around 11:00PM. We requested an one king, no smoking over the internet yet the hotel gave us a smoking and double single beds. We had to wait […] until they can clean up a requested room for us. We were told to ready for the new room after 12:00 mid night, then we found out the key card did not work. After 1:00am when I finally took off my shoes. Read moreGenuine Expedia guest review
"Overall great resort"
We loved the hotel and all the entertainment staff! Food was decent and plenty of mix drinks! I only really disliked the bed. It felt like sleeping on plywoodGenuine Expedia guest review
"Overall great resort"
We loved the hotel and all the entertainment staff! Food was decent and plenty of mix drinks! I only really disliked the bed. It felt like sleeping on plywoodGenuine Expedia guest review
"Not as expected"
I have been in Cancun more than 5 times with my family in another hotel, and at this time I traveled with 12 friends and choose this hotel because it seemed to be nice for our plan... not expensive and not cheap, but I was in shock since the first moment I step in it with the bad attitude of the people who worked there... No Customer Service at all!!!!!!!! […] It seems that they were bored and mad all the time and we received NO for answers most of the times without even taking the time to analyze the situation, for example we wanted to have dinner together and they told us that it was possible only if we split the group into two tables of 6... We got to the restaurant that night and it was empty! no guests at all so we could have dinner together in a long table, but unfortunately the dinner was terrible. After that night we prefer to stop making reservations for the "fancy" restaurants at the hotel and prefer to eat at the buffets... wise decision! The food of the buffet area and next to the pool was GREAT and with lost of options every day!!!!! The internet service is terrible and I bought the 7 days service with a lot of trouble to reach access, into the same hotel, the room and at the hotel's beach. We had the opportunity to spend a day in Hotel RIU Playa del Carmen and we could see and feel the difference of people that worked there than the ones that were in Cancun. The people in RIU Playa del Carmen were very friendly and with a great customer service Read moreGenuine Expedia guest review
Hotel was great food was good lots to choose from pool bar was the best I have been to in cancun talk to William he will take care of you. Outside of a little trouble with the room on check in trip was great and will go back......Genuine Expedia guest review
"nice hotel would stay there again."
had a great time, great food, but there was no top shelve liquor other than that everything was great.Genuine Expedia guest review
"Great staff, very uncomfortable beds."
The staff here is fantastic. Very friendly and informative. The beds were hard, and not real comfortable. The food is not too bad, but very repetitive. Our room was right next to the sports bar, so there was lots of drunken college debauchery. We asked to move repeatedly, but were denied.Genuine Expedia guest review
"Great for all! Young and old!"
This resort exceeded my expectations. Wether you are looking for a spring break party, or a relaxing resort for the fam and kids. The staff knows how to entertain all! Huge pool and by far the BEST BEACH I've ever seen!!Genuine Expedia guest review
"Front desk manager not customer oriented"
Upon check-out there were unauthorized charges on my hotel bill. When I questioned the charges, not only did I receive the run-around but I had two security officers on both my sides. I was threatened that Riu Caribe was going to call the Mexican police. Also, the front desk staff tried to get my passport from me after the front desk manager spoke to […] the staff in Spanish. As a US citizen, I was appalled at how Riu Caribe treats its clients. Read moreGenuine Hotels.com guest review
"Worst RIU yet"
From cramped rooms to dead elevators this RIU is the worst.Genuine Hotels.com guest review
"clean hotel, newly remodeled, modern look to lobby"
Beds are kinda stiff and uncomfortable. The view from balcony is awesome. Hotel is newly remodeled, modern feel to lobby. It seems though some stuff hasnt been yet upgraded- elevators are slow and sometimes nonfunctional. During our stay we saw some painters on out floor. 4/5 overall i guessGenuine Expedia guest review
"Week at Riu Caribe"
Pros: great beach, with lots of lounge chairs available throughout the day even if you don't get up early. Room was clean, hotel grounds, pools, and interior were beautiful. Most of all, staff was Amazing! Very helpful, friendly, and fast service. Cons: buffet food was decent, nothing to write home about. Speciality restaurants weren't very good, and […] were basically just the buffet food in a different location. Would definitely go back, thought it was a good value for the price compared to other all inclusives. Read moreGenuine Expedia guest review
"Spring Break for the Non Spring Breakers"
Our time at Riu Caribe was awesome. Our first night we got in, we were a little confused about the clientele. There were so many different types of people. Different ages, styles, it was a melting pot, which made for excellent people watching :) The food was much better than we were expecting. The buffet had something for everyone, the seafood was […] fresh and delicious, as was the fruit. We made reservations for both the Steakhouse and the Mexican Restaurant, which were pretty good! My only food wise complaint was that none of the juices were 100%. I don't mean to be picky, but the OJ wasn't OJ. It was an orange drink, as was the majority of the others. If they could just have real juice... The drinks were plentiful and strong enough, but like my comment about the real juice...it just made any of the specialty drinks a bit too sweet. Although the Banana Mama (made with real bananas) and the pina coladas were my two favorite beach drinks!! We aren't the Spring Break crowd, but we had a delight meeting the other guests and participating in the daily activities. The entertainment team (Crazy Ceasar, Leo, Carlos, Monika) were fantastic, friendly and fun. This hotel really worked hard at getting the guests to meet each other, and I think that was my favorite part of our trip! We made friends, soaked up the sun and really relaxed. This hotel has something for everyone, whether you're the party type, the retiree or just a typical couple. We will be back :) Read moreGenuine Expedia guest review
"Fantastic Vacation Destination"
The pool was FANTASTIC! The built-in pool loungers awesome. Loved how you can lay on those or sit on outer edge without having to get all the way in. Entertainment staff AWESOME. They work incredible hard and are very friendly. It's very nice how they remember your name and greet you every day! Pool games were very entertaining. It was nice going to […] pool bar and only adults there. The Steak Restaurant was DELICIOUS! Mexican was ok, didn't go to Asian restaurant. The outside snack bar with Pizza oven was delicious too! Main dining was very nice and had many options. I have sensitive stomach and had many choices. The Calypso bar and stage area very nice. Should utilize more. More karaoke time maybe...The rooms were very clean and spacious - we had a Jr. Suite. My last trip to Cancun the beds and pillows in resort were terrible and never had enough towels- at the Riu Caribe the beds were much better and we had plenty of towels - never had to ask for more! Also loved and appreciated the in room refrigerator that was well stocked with bottled water, pepsi, orange pop, and beer. There was also a liquor cabinet too!! Great vacation.. would definitely come back!! You will not be disappointed!!! Read moreGenuine Expedia guest review
"Nice atmosphere, wonderful staff."
Had a very relaxing, enjoyable time. Staff were very attentive.Genuine Expedia guest review
"Right on the beach"
Just beautiful. Definitely worth your money. Perfect for vacation.Genuine Expedia guest review
"Nice hotel and good location on the beach"
Had a great time on vacation with my two boys. The staff was very polite and helpful. The location was great, had an ocean view room on the 8th floor that was beautiful. The beaches were nice white sand and they were cleaned up every morning. The pool was nice and relaxing and also had a lot of activities going on throughout the day. The poolside bar […] and restaurant was great. Had a very memorable vacation that will last a lifetime. Read moreGenuine Expedia guest review
Simply say it, it was great, I enjoyed it very much. This vacation was better than what I expected, everything went very smooth.Genuine Expedia guest review
"Great resort with a beautiful beach."
Great atmosphere for adults and children. The staff are phenomenal. The food isn't the best....but you don't don't go to cancun for the food.Genuine Expedia guest review
"Loved, loved this resort!!!"
Love this place! So many things to do. Fun, relaxing, beautiful.... All at the same time. Great food & great staff. Not as "fancy" as other resorts, but the beach and pools make up for it! Beautiful!!! Loved the bartender Aide, at the snack bar. She made it fun!Genuine Expedia guest review
"Amazing Riu Caribe."
This is our third stay at the Riu Caribe and every time we stay there it is consistently excellent. The beach is gorgeous. The pool area never feels crowded and is always clean. You are waited on either around the pool or on the beach. The lobby, restaurants and entertain are the best as in all the Riu resorts we have stayed in. The food is consistently […] very good. The rooms are clean and comfortable. When we take our yearly trip we try to plan around where there are Riu resorts. We have stayed at Breezes twice and will NEVER do that again. We would highly recommend a Riu, especially the Riu Caribe, to anybody. Read moreGenuine Expedia guest review
"AMAZING! This hotel deserves 5 stars!"
I still can not believe this was a 3 star hotel! It's unfair to this resort to call it such. Everything about this place is amazing. The staff is wonderful and always friendly. The rooms are spotless the food is great. The entertainment staff is the best and made us feel right at home, especially crazy Cesar! Everyone was egar to please and I can't […] wait to go back! Would recommend to anyone! The riu caribe deserves to be 5 star and out does 5 star resorts I've stayed at. Amazing place, so sad to leave, would return in a heart beat! Read moreGenuine Expedia guest review
Some friends cancelled four days before going with us to the Riu Caribe due to reading reviews on TripAdvisor. We continued on with our plans and were delighted. The staff, the facilities and the overall experience was pleasant. Every one was very accommodating and very willing to please. We would definitely go back again....Genuine Expedia guest review
"There is much nicer."
They hotel was messy, overly busy, the staff was subpar, and the food was average. The drinks were heavily watered down to the degree that some guests bought alcohol from the outside. The room was average to a little below average, we were in the deluxe ocean-view, better stated would be a corner ocean view over part of the maintenance area. There was […] no bathtub in the room, only a shower. Riu has four resorts in Cancun: the Palace which is better, and the Cancun and Caribe is lower. My wife and I went to the others just to see, and they were much nice. So much so, we could not believe it. Do not stay at the Caribe. Read moreGenuine Expedia guest review
The staff was amazing , friendly and had so many activities to entertain us, the food and drinks were amazing, this was our second time there and we will be returning again.Genuine Expedia guest review
"Awesome all inclusive stay at the RIU Caribe!"
This was our first experience staying at an all inclusive hotel. The Riu Caribe exceeded any expectations I may have had! Everything from the hotel design, to the staff, to the drinks and food, to the location, beach, and pool this place gets two thumbs up from this guest! HIGHLY RECOMMEND!!Genuine Expedia guest review
"Beautiful View Every Morning"
The workers are extremely friendly and make it easier to have a good time and relax. I would recommend Riu Caribe hotel to anyone wanting to stay in Cancun. Food and drinks were delicious and were offered at nearly all hours of the day accommodating any type of metabolism!Genuine Expedia guest review
"This was our 4th Riu."
The hotel and services were better than expected as we went to the Riu Palaces before.Genuine Expedia guest review
"Best beach in the neighborhood"
This is where we spent our 25th wedding anniversary. It was an excellent place to stay--friendly staff, good food, nice accommodations. We will stay again.Genuine Hotels.com guest review
We enjoyed our stay at this hotel. The staff was exceptional. The food was excellent but the drinks not so much. The alcohol is the cheaper brands (which is to be expected for the price) . But over all we were pleasantly surprised. It was pouring rain on our first 2 days there and the staff was great trying to make everyone feel comfortable and they […] were very entertaining with everyone. The pool areas were beautiful, clean and there was always availability of lounge chairs. The outdoor buffet was very good and the bar was staffed with very pleasant workers. The beach was nice but there are rocks a few yards out which you couldn't see. I'm not sure if they are there to prevent beach eroision or not. So just be careful as your walking in. All in all, it's a great place to take your family if you are on a budget. Read moreGenuine Expedia guest review
"Jan 2-6, 2013, 2 families, 8 people, ages 21-59"
Rained 2 or our 3 days, so 1 day outside. Beach and sand are wonderful! Staff is very helpful and friendly. Facilities are sparkling clean. Drinks and food are great.Genuine Expedia guest review
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