"B E A U T I F U L ! ! !"
It Was Amazeballs!!!!!! It was Spring Break 2015 and OMG i loved it. It just felt nice having somewhere peaceful to lay my head to rest after the daily spring break madness. and its just $1 to town and to Oasis Cancun where the main party is constantly turnt.Genuine Hotels.com guest review
"Riu Caribe All Inclusive a great place to stay."
Pros:Beautiful beach, great service from employees, many activities, and room was clean & bright! Within walking distance of Isla Mujeres ferry! Con: WiFi was only free in the lobby area, not the rooms.Genuine Hotels.com guest review
Hotel staff were nice, but it didn't smell all that great. Food at buffet was okayGenuine Hotels.com guest review
"Go with low expectations to enjoy it more"
Similar to what the Most Interesting Man in the World would say... "I don't always drink beer, but when I do, I like to have options." At the Riu Caribe you have NO options; the only beer available in the entire hotel is Dos Equis Lager. That's it! Not even their Amber version is available. The food at the restaurants is not bad, but my complain here […] has to do with their reservation system. You can't go to dinner to one of the 3 restaurants unless you have made a reservation. The problem here is that reservations are made 2 days in advance and only in person at the hotel from 7am to 11am (some people get up even earlier to stand in line for this). This means you won't be able to have dinner at any of the restaurants on your arrival date. The only option without reservation is the buffet restaurant. On the other hand, the pools and the beach are very nice and what I enjoyed the most. There is a Jacuzzi tub near the smaller pool on the south side. I recommend this spot as is almost empty and very relaxing. Regarding the hotel staff, Patty at the front desk was very friendly and helpful, but most staff at the hotel act very unmotivated. One day we didn't get our room cleaned despite the fact that we left the "Please Make Room" sign on the door for the entire day. I love Cancun, I have been there several times before and will continue to visit. But I don't think I will return to a Riu resort. Read moreGenuine Hotels.com guest review
Food excellent.Beach all sand and clean pools nice. Good for Young family.Genuine Expedia guest review
First rate hotel. Delicious food, friendly and attentive staff, engaging activities for adults and kids. All rooms had a beautiful view. A great choice for our family over the Christmas holiday.Genuine Expedia guest review
The employees are kind and underatanding. They tried their best to keep the customers happy. The beach and the pool area is really nice. The buffet was decent and the restaurants were very good. Drinks could be better but they were included so I can't complain.Genuine Expedia guest review
"Another great week!"
This was our 5th time to this hotel. Hotel has continually improved each year, with all of the renovations that have been done. Would go back again anytime.Genuine Expedia guest review
"Great staff and accommodations."
This was our fifth stay at this hotel, and we will definitely be back. The hotel staff, especially Aide, Fernando, and Lili, catered to our every need, and made this a memorable stay. We love the updated look and feel of the hotel!Genuine Expedia guest review
"Nice pools. Nice beach"
Bartender "Aide" best bartender in all of Cancun !!!Genuine Expedia guest review
This is our 4 th year staying at this hotel. Food and entertainment was much better this year then last year. But I felt like they were short staff compare to previous years. Over all it is a great place. I will go again next year.Genuine Expedia guest review
"8 Great Days from 11/29 to 12/7"
This was are 5th stay at this resort. We keep coming back because the staff works very hard to please everyone. We did notice this year it seems they are not training the new staff in all the restaurants on how to handle there areas.There was a wait from having to order to cleaning up things as well. Before they were on you as soon as you were finished, […] Not this year, I like to tip them well when i have great service but found it hard to this year. We will go back next year because of the hotels location and great beach.The price is very reasonable for this hotel as the food is great to.My friend would love to bring Adie back to the States she is a very hard worker. Read moreGenuine Expedia guest review
This was our first time staying at a Riu hotel & the Riu Caribe greatly exceeded our expectations! Eduardo at the Front Desk was very kind & greeted us upon arriving at the hotel & we enjoyed a "welcome drink" while we checked in & were even able to get into our room earlier than expected. We traveled in mid-November & were somewhat worried about the […] weather (a big storm was predicted to come through), but luckily a majority of the weather was great- temperatures in the mid-80s! The bars located around the hotel were great (shout out to Enrique & Vicente at the pool bars!) and the beach waiters were awesome too (thank you to Alex for being so wonderful!). *TRAVEL TIP: Bring a Tervis for your cold alcoholic drink!* The food was pretty good, some better than others... but it could get somewhat repetitive if you stay more than a week. The Sports & Entertainment Team was AWESOME!! Throughout our stay, we got to be friends with a few & enjoyed hanging out with them & participating in the activities they have set up for guests. We participated in Zumba on the beach, pool games, several games on the beach, & attended many of the shows that the hotel offered! Hugeeeee thank you to Raul, Rafa, & "Nose Flicker" (don't know his real name, but if you stay at the hotel, you'll know who I'm talking about!!), part of the Sports & Entertainment team, for making sure that our trip was enjoyable!! Overall, it was a WONDERFUL trip!! We look forward to staying at Riu hotels in the future!! :) Read moreGenuine Expedia guest review
"Coming back to Riu Caribe after 5 years.."
A lot of renovations have been completed in five years since our last stay at this hotel in 2009. Rooms are redone in a generic white with some blue style. Look clean but lack the original character. The beds are nice, but other furniture is very cheap. In high humidity, the draws became bent and a number of them won't open. The bathrooms are really […] nicely remodeled and quite impressive. The only odd thing is a glass wall between the bathroom and the room. While it looks rather cool initially, it fails to be practical during the night. If one person goes to the bathroom and turns on the light, the other one is waken up by the light coming through that glass wall. What were those designers thinking? The beach is still the best feature of the hotel. That's why my husband and I keep coming to this hotel through all the years and all the different owners. The beach has been extended. It is very clean with calm waters and plenty of space. Overall, a very pleasant stay. The non-smoking environment is a great plus. Read moreGenuine Expedia guest review
"Cancun Thanksgiving week 2014"
Awesome all inclusive, food drinks and service were great, the entertaining crew so kind and attentive, the buffett was ridiculous good. I had a massage at the Spa and Rocio did an excellent job. Easy acess to public transportation (1 dollar bus fare). Cancun is safe, clean and beautiful. Will definitely be backGenuine Expedia guest review
"room was not what I expected"
overall the staff is good the room was not ocean view as I expected the whole tell was not ready for me when I got there as for the request of expedia.not the most courtesy of people in the buffet. But would stay at this hotel again or another one of the Riu hotels that is more upgradedGenuine Expedia guest review
The food had a lot of variety and the beach view was spectacular.Genuine Expedia guest review
"Great place, great vibe, great service"
Been here five times. It's a very good value with pleasant service and amenities. The pools are great. The ocean is beautiful and not too rough. Short walking beach. We think the food choices are great. Riu knows how to please people. This is one of their older, smaller places but very nice.Genuine Expedia guest review
"Very nice beach front Hotel"
My only negative comment is limited wi fi minutes to the guests and only in the lobbyGenuine Expedia guest review
Awesone scape! Love Cancun, great service all the time and the rude in bus is fast.Genuine Expedia guest review
"3 night stay at Riu Caribe"
My stay was so so.. when i got there to check in Staff were friendly and polite. I had a reservation with 1 king bed with ocean view. The view was horrible that I was so disappointed that I asked to be reassigned another room. I went back and forth from room to the lobby 4 times till they finally gave me a good view. Food was okay but maybe because […] I have stayed at other resorts with more variety and great food. Drink options was not to my expectations that I had to leave the resort and stock up on better Tequila and Beer. I had only one alcoholic drink from the bar so for me, the All inclusive was not worth it at all. Honestly I would not stay here again, staff was friendly but unfortunately the resort is not worth what I payed. Everyone's experience varies but don't take my experience as everyone's experience the Riu Caribe. Read moreGenuine Expedia guest review
"Great amenities, friendly staff, good location"
Lovely room and staff, not too many kids, good recommendations to outside barsGenuine Expedia guest review
"Perfect Trip to Cancun"
This is my first time visiting Cancun yet second time staying with RIU Hotel. I really enjoy staying with RIU because I can rely on their standards wherever I go. My trip to Cancun was differently planned compared to typical Cancun trip. It was a quick getaway trip with my boyfriend for his birthday weekend (Thursday-Monday). Thus, it was quite short […] trip. However we still accomplished alot. I recommend everyone to do Jungle Tour! It is a mixture of riding speed boats (we get to drive them) and snorkeling. Cancun Beach is gorgeous and the sea water is so pure. I also recommend people to use a shared airport transportation. They are really helpful planning out the trip. Read moreGenuine Expedia guest review
"awesome resort - amazing wedding"
the resort was great, we had a perfect room and view with a huge balcony. we celebrated our wedding here on 10/29/2014 and it went perfectly - our wedding coordinator was so lovely and made it so easy. the flowers were gorgeous - I was so very impressed. since we had 40 guests we had to purchase the caprice package - we received an 80 minute couples […] massage, and I received mani, pedi, and hair styled. the staff is fun and friendly - especially Ysreal, he was #1, he knew our names and was a total blast to be around (happy and jovial) and very attentive. our room had an amazingly large balcony that looked over the main pool and the entire view of the ocean. some of our guests seemed to have room issues but I don't blame the hotel at all - some people just aren't easily pleased. Read moreGenuine Expedia guest review
Loved our time at Riu Caribe, and would love to go back sometime! I was treated very well and everyone was courteous and friendly, we thoroughly enjoyed our vacation/my birthday/my nephew's wedding at Riu Caribe!!Genuine Expedia guest review
"Had a great time!"
Went to riu caribe for a wedding at the hotel. The hotel was very nice, room was clean, beds and pillows comfortable, ocean front view incredible, the staff was very helpful and friendly. The pools were very clean and the beach was easily accessible and there were plenty of lounge chairs.Genuine Expedia guest review
"Love this resort ."
I stayed for a week, everything is great , Eva is the best waitress while I was dining in the restaurant. Thank you very much .Genuine Expedia guest review
"Great location, not as nice as other Riu's"
The hotel was nice, the staff very nice. We were in a room that shared a hallway with one other room. They started remodeling the other room two days into our stay. There was a lot of noise, strong odors, and people in and out. When we checked out at the end of our stay the clerk asked if we were happy. I told her not real and told her about the remodeling. […] She said we could have moved you. I said I really don't think we should have had to pack everything back up and move, then unpack while taking time out of our vacation to do this. My wife noticed was appeared to be mold growing in the ceiling of the closet while we were packing to leave. Read moreGenuine Expedia guest review
Excellent beach, pools, and amenities (free paddle boarding, kayaking, snorkeling, etc.). Food and drinks were good and hotel staff was friendly and accommodating. Restaurants were difficult to book (2 days in advance for the steak house and Chinese restaurant), but buffet always had good options. Recommend not staying on the 3rd floor (trees blocked […] view) open to the main lounge (very loud until 10pm when activities were going on in the first floor). Highly recommend and would definitely go back!! Read moreGenuine Expedia guest review
It was amazing! Great customer service, staff, location, food.Genuine Expedia guest review
"Best vacation ever!!"
I went to vacation here to celebrate my birthday and my best friends birthday, which were a day apart. Both days while we were out of the room the staff came in and decorated our room and left us gifts on the bed. I have never had that experience at another hotel, it was greatly appreciated. Also the staff was beyond amazing. They took to us considering […] it was just us 2 girls, they wanted to make sure we were safe and were having fun! The food was so good and they switched up the buffet daily. This was the best vacation I have ever been on and I plan on coming back in the future :) Read moreGenuine Expedia guest review
I dnt have time to write a book. And speaking of book, I would recommend everyone to book here. You will not regret it. Best days of my life"Genuine Expedia guest review
Problem with my room at my arrival. I had to come back to the lobby thenpeeson of themloby laugh in front of me about my question food with an average taste.Genuine Expedia guest review
Just returned from a family trip at the riu caribe. This was our seventh time in Mexico. This will be the hotel that we keep going back to from now on. It was an amazing resort with the most beautiful views. Beach is absolutely gorgeous with minimal waves. The only thing I can complain about are the beds. They are so uncomfortable and I had to purchase […] a massage just to make my back feel better. Also, the resort lacks a jacuzzi. Other than that, everything else was beyond expectation. I would highly recommend. Read moreGenuine Expedia guest review
We stayed at this hotel for 4 nights the hotel it self is amazing. The drinks are great, buffet food is amazing. The staff is very friendly. The beach is beautiful and clean. The rooms are well maintained and very clean. Had no complaints what so ever. If you do excursions they will pick you up at the hotel which is a plus!Genuine Expedia guest review
"A week of great relaxation."
The place was clean and well kept. It can get A bit wiled around the pool. But it is fun to sit in the pool and watch.Genuine Expedia guest review
We had an amazing time! The staff is awesome. The entertainment crew put on a great show. I give food a 10. Rooms are super clean. No complaints at all.Genuine Expedia guest review
"6 days in August"
Be aware that the only air conditioned areas are some of the restaurants and your room. And if you want cold A/C don't stay in the rooms on the sides, stay in the main tower. Our first room, 481, was always hot. We asked for a cooler room. They showed us two. The only one that was any cooler was the main tower, room 330. Be aware that the pools are […] hot! I'm talking like a hot tub. We much preferred the cooler temps in the ocean which is beautiful! Besides the pool area is mainly for party people (not our scene). We tried every restaurant. Nothing special, but seafood was pretty good and the Mexican food items were the best choice in the main dining hall. Their attempt at American food, i.e. hamburgers, hot dogs are very bad! Previous reviews stated how friendly the staff was. We did not find that to be true. There was one girl at the front desk who was really nice. And the Asian restaurant had a very nice host, but the food was so so. Whatever you do, don't show up to dinner in any swim attire or tank tops. You will be turned away. It's kind of embarrassing. Wish were told this at check in. And the only time waitstaff were friendly were if we had left tips the night before. They don't forget! And if you don't like to party don't stay on a Saturday night. We were up till 1:30 because the Riu next to ours was having a DJ/party and it was so loud we could hear every song and everything the DJ said. Not good when you have to get up at 3AM to catch a flight Read moreGenuine Expedia guest review
"One of the best hotel beaches in Cancun."
Excellent entertainment every night for the whole family to enjoy.Genuine Expedia guest review
"Nice hotel close to the beach. Great pools"
The pool and beach games were fun! The staff were very friendly and kept the area clean. All hotel bars drinks we we good.Genuine Expedia guest review
"Excellent all inclusive Hotel"
Excellent hotel and the staff was awesome! This was our first trip to Cancun and we will definetly come back to Riu Caribe.Genuine Expedia guest review
"Excellent hotel with a gorgeous beach"
Excellent hotel, gorgeous beach, clean and calm water. Very relaxing. Delicious food. Every employee polite and courteous!!!!Genuine Expedia guest review
"Great property and kid friendly..."
Had a fantastic time! The hotel staff is so awesome and the hotel is kept clean all the time. Rooms a tiny bit outdated but was perfect for the price. My only comment would be that we wished the pool stayed open longer than 7pm. It closed at 7pm to be cleaned and did not open again until the next morning. Food was great with lots of options and the […] resort was easy access to everything! Looking forward to next year... Read moreGenuine Expedia guest review
Very disappointed that the bartenders don't pay attention to the blue arm bands on minor children it got very old with them trying to serve alcohol to my 13 year old daughterGenuine Expedia guest review
"Riu Caribe--Outstanding view, food very good."
We had trouble verifying our registration with the reception folks at Riu Caribe. Thought problem was at Expedia's end--it wasn't, they were very, very helpful in resolving our problem. Two days before we left, I was informed that Riu Caribe had not record of my registration and no rooms were reserved. When we arrived, it quickly became apparent that […] the problem was with reception handling of reservations. To their credit, the staff were very helpful in resolving our problem and even gave us an upgrade to a 9th floor room with an astounding view. Kudos to Alejandra and Alex for their help. Be warned, the lobby and rooms were warm--it was August in the tropics. Understood about lobby and elevators being uncomfortable, but room air conditioners did not seem able to cool properly in either room I booked. Plus ceiling fans were extremely noisy on high although they appeared new. Be aware that mattresses are very, very firm--some of my family was unable to sleep well on these mattresses. So if a very firm mattress is a problem, my suggestion would be to book elsewhere. Food in all locations was very good to all my family, but we are not terribly fussy about such things. Staff were superlative, especially Lenny in the steakhouse, La Graciata (spelling?). Overall we had a wonderful time. Read moreGenuine Expedia guest review
The hotel staff was helpful n friendly. I had an issue w my luggage n they took care of it. I would stay there again n recommended it to my friends.Genuine Expedia guest review
"So-So... Lack of air and WIFI"
Came here on our honeymoon. We were expecting something amazing from looking at the pictures. The pictures must have been pre hurricane because the building is showing it's age. The lobby in NOT air conditioned. The only two places in the hotel that had central air were the guest rooms and the buffet. The lobby bars and sports bar were so-so as well. […] The staff was courteous, but not overly friendly. The elevators are horrendously slow. Like I could feel myself melting in the heat while waiting five minutes to get in the steamy elevator to go to my air conditioned room. The water pressure sucked, and the room itself was okay, nothing like the pictures. I wish I had known about the air conditioning and the building condition. I feel like I could have rented at another hotel for a similar price and received more basic amenities. Oh! And there is no WIFI in the rooms. Lobby only, and it's 90 minutes free every 24 hours. Read moreGenuine Expedia guest review
"first time in Cancun"
family vacation hotel was nice staff is friendly food was amazing make sure you take tip moneyGenuine Expedia guest review
The hotel was fine, a little run down and food options not so great! All self service, no al a carte optionGenuine Expedia guest review
"Nice view , close the beach, food is excellent."
I love the hot weather, culture, food and relaxation in this trip. Hoping I will be back soon with friends and family.Genuine Expedia guest review
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