All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
You can collect Welcome Rewards® nights hereBlvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera, Cancun, QROO, 77500, Mexico, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 616 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.4
  • Comfort
    4.1
  • Condition
    4.2
  • Neighborhood
    4.2
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5.0 / 5Outstanding
"B E A U T I F U L ! ! !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It Was Amazeballs!!!!!! It was Spring Break 2015 and OMG i loved it. It just felt nice having somewhere peaceful to lay my head to rest after the daily spring break madness. and its just $1 to town and to Oasis Cancun where the main party is constantly turnt.
Genuine Hotels.com guest review
5 night trip with friends Mar 13, 2015
Chiamaka
US
4.0 / 5Excellent
"Riu Caribe All Inclusive a great place to stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Pros:Beautiful beach, great service from employees, many activities, and room was clean & bright! Within walking distance of Isla Mujeres ferry! Con: WiFi was only free in the lobby area, not the rooms.
Genuine Hotels.com guest review
4 night family trip Feb 28, 2015
Jeanne
US
3.0 / 5Good
"Decent stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
Hotel staff were nice, but it didn't smell all that great. Food at buffet was okay
Genuine Hotels.com guest review
5 night romance trip Feb 9, 2015
Chelsea
US
4.0 / 5Excellent
"The stay was very relaxing and enjoyable."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is very nice, the beach is great, lots of activities and food was better than I expected. You can stay busy with all of the activities or just relax. The Riu Caribe exceeded our expectations and the staff went above and beyond to make our vacation fabulous. I would recommend the Riu Caribe to all. We visited the Riu Cancun and had a few drinks and lunch another really nice property, I did like the Caribe property better. There are kids at the Caribe but the were pretty well behaved.
Genuine Expedia guest review
Other trip Jan 18, 2015
colleen
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was fun, food wasn't bad, close to clubs, hotel was nice
Genuine Expedia guest review
Other trip Jan 18, 2015
My
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was beautiful. The food and drinks were great! The activities and entertainment staff were awesome. Thanks Riu Caribe!
Genuine Expedia guest review
Other trip Jan 9, 2015
michelle
US
5.0 / 5Outstanding
"New years celeb"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed the week of new year's and the hotel had activities planned each night and a gala dinner and dancing the night of. We felt welcomed and among friends as the sports and entertainment staff is wonderfully friendly. Our room was cleaned and stock every morning, the buffet restaurant had plenty of variety and very delicious and the wait staff very attentive.
Genuine Expedia guest review
Other trip Jan 8, 2015
Laura
US
4.0 / 5Excellent
"Nice hotel near the beach"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Good experience. Very clean. Not much variety in the buffet.
Genuine Expedia guest review
Other trip Jan 6, 2015
A Traveler
US
2.0 / 5Fair
"Go with low expectations to enjoy it more"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Similar to what the Most Interesting Man in the World would say... "I don't always drink beer, but when I do, I like to have options." At the Riu Caribe you have NO options; the only beer available in the entire hotel is Dos Equis Lager. That's it! Not even their Amber version is available. The food at the restaurants is not bad, but my complain here has to do with their reservation system. You can't go to dinner to one of the 3 restaurants unless you have made a reservation. The problem here is that reservations are made 2 days in advance and only in person at the hotel from 7am to 11am (some people get up even earlier to stand in line for this). This means you won't be able to have dinner at any of the restaurants on your arrival date. The only option without reservation is the buffet restaurant. On the other hand, the pools and the beach are very nice and what I enjoyed the most. There is a Jacuzzi tub near the smaller pool on the south side. I recommend this spot as is almost empty and very relaxing. Regarding the hotel staff, Patty at the front desk was very friendly and helpful, but most staff at the hotel act very unmotivated. One day we didn't get our room cleaned despite the fact that we left the "Please Make Room" sign on the door for the entire day. I love Cancun, I have been there several times before and will continue to visit. But I don't think I will return to a Riu resort.
Genuine Hotels.com guest review
2 night family trip Dec 23, 2014
Ricardo
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
A very bad experience. Will never stay at this hotel again.
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Best resort, best value, best staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is amazing! The staff is ultra friendly and everyone speaks English. The food is incredible, especially in the specialty restaurants. Lots to always do including evening shows in the Calypso Theater and daily activities by the main pool. We loved our stay here and highly recommend it to anyone traveling with kids.
Genuine Expedia guest review
Other trip Jan 4, 2015
Steve
US
4.0 / 5Excellent
"Make sure you ask for a room away from the foyer."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Positive points: Quite a bit going on - suited our teenage kids; close to beach; tennis courts. Negative points: Rooms above foyer are incredibly noisy (to be fair, we complained after the first night and we were moved to a much nicer room), normal rooms were not good quality compared to what we've had at similar price; the pool was not heated and really cold - we couldn't use the swim up bar all week - the water was far too cold to sit in; having to book the restaurants was very inconvenient - they weren't even particularly good and often had less than half occupancy anyway.
Genuine Expedia guest review
Other trip Jan 4, 2015
Sarah
US
4.0 / 5Excellent
"Great staff and beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I have stayed in previous RIU locations in the Dominican Republic, Jamaica and Cancun and this is the best location yet. The staff is polite, friendly and eager to make your vacation a great experience. The staff at locations in Jamaica and DR focused more on European clients, not Americans and seemed like they had their hand out all the time. The entertainment staff at RIU Caribe went out of their way to engage adults and children in the daily activities. The beach at this location is much bigger than the RIU Las America's in Cancun. The only complaint I has was in the food selection. The lunch and dinner menus available at the buffet were very similar and and the specialty restaurant food was much better at the RIU Las America's.
Genuine Expedia guest review
Other trip Jan 2, 2015
Dave
US
4.0 / 5Excellent
"Perfect Family Vacation"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great holiday getaway for family with teens. Nice sandy beach, entertaining activities, pretty good food, enjoyable evening shows. To note: need to reserve beach chairs by 7:30am and make dinner reservations before 8am each morning.
Genuine Expedia guest review
Other trip Jan 1, 2015
A Traveler
US
2.0 / 5Fair
"Ithought lower all inclusive hotel."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel was lower service quality. Wifi internet was not Free and really expensive cost!!! And many restaurants was bad service.We had reservation at restaurants, but almost restaurants were buffet style and bad services. Icouldn't think a all inclusive hotel.
Genuine Expedia guest review
Other trip Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"We did not want to leave"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We just left the resort yesterday. My husband and 2 sons (10 and 13 years) had a great time. Check-in was no hassle and the bags were delivered to our third floor room overlooking one of the beautiful pools, palm trees, and the ocean. The staff were quick to help and answer any questions. The sports and entertainment team were fantastic! So much more than we expected. They spend their entire day making sure that the guests are having a great time. They are absolutely wonderful with children and offer tons of activities! As if the daytime entertainment enough, they also offer family friendly shows at the Calypso club every evening. The shows are a must! You will be entertained. There is never a dull moment in the activity pool and the beach. Volleyball, water polo, jet ski rental...etc. However, if you just want some quiet time to yourself, there is another pool to lounge at by the pizza bar. There's also a quiet part of the beach to relax. The food is very good. Fresh fruits, juices, salads, veggies, and full buffet is fantastic -- I'm a healthy eater. Lots of deep friend food and desserts as well. The drinks are great. If the drinks aren't strong enough simply ask for more alcohol in your drink (tipping is not required but I highly recommend just because the staff (waiters, bartenders, maids) are so awesome and appreciative of the extra money). We love this resort!! I would not even consider staying somewhere else the next time we visit Cancun.
Genuine Expedia guest review
Other trip Dec 31, 2014
Janice
US
4.0 / 5Excellent
"very nice hotel with great beach"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Had a very relaxing time, was there Dec 3-9, 2014. Beach was good. Food was good. Rooms were done daily and had a very good view of the ocean.A little disappointed that reservations had to be made for evening meals 2-3 days in advance at some of the restaurants, also felt very misled about having food service available 24 hours and all that was offered was cold sandwiches or microwaved burgers and hot dogs and chips with nacho cheese offered in the sports bar. Miya the bartender in the sports bar made our whole experience there worth it. Would have liked to be in the pool more but it was just too cold. It was a fun vacation and would go back again.
Genuine Expedia guest review
Other trip Dec 30, 2014
Sherry
US
5.0 / 5Outstanding
"Family vacation during Christmas"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is one of the better Riu hotels. This hotel been in Cancun for a long time, but still in a great shape. The room we had was remodeled with bathtub removed and instead of it - a new large size shower was installed. The hot water had nice pressure and was available 24 hours without wait. Room was adequate size and even our reservation was called for ocean view room and we had partial ocean view it was perfectly fine with us. We had king size bed with good firm mattress and rollaway bed for child. That bed was too soft. TV had some English channels and James Bond non stop movies on one of the channels provided non stop entertainment. The room was stocked with water, soda and some hard liquors. In regard of entertainment - the Christmas Eve it was a show with free champagne (hotel is all inclusive) and all upper management was introduced to tourists. I have to admit that seeing General Manager every evening near main restaurant asking people about quality of food and general stay makes a difference. the place has 4 restaurant and pizza place. The review is very simple. Main restaurant - buffet style has the best selection of food and this is an opinion of 5 different people in our group including myself. Asian restaurant require reservation and its just OK. There is nothing oriental in their food. Mexican restaurant require reservation and its just OK. Steakhouse - restaurant require reservation and its just OK. They have better variety of food in the morning and lunch time
Genuine Expedia guest review
Other trip Dec 30, 2014
V
US
3.0 / 5Good
"Hotel Riu Caribe"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I was surprised when calling the main desk that the hotel personnel knew very little English. Also during the day if you want to take a nap, it's not easy. There is so much music coming from the pool area because pool activities are a daily event. At night there are some nights that activities occur in the lounge area to 11:30 pm. Again not easy listening if you want to get sleep over your vacation. Overall Hotel Riu Caribe is a nice facility. I would not return there based on the above mentioned items.
Genuine Expedia guest review
Other trip Dec 30, 2014
Buzz
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel Location is best to go to Isla Mujeres, beach is beautiful and pool is also great to suim. The room was a little bit noizy untill mid night but it was okay. The buffet was great and staff was doing good job, on the other hand the mexican restaurant was not so good.
Genuine Expedia guest review
Other trip Dec 30, 2014
Toshi
US
4.0 / 5Excellent
"Excellent"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Food excellent.Beach all sand and clean pools nice. Good for Young family.
Genuine Expedia guest review
Other trip Dec 27, 2014
Richard
US
5.0 / 5Outstanding
"Excellent trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
First rate hotel. Delicious food, friendly and attentive staff, engaging activities for adults and kids. All rooms had a beautiful view. A great choice for our family over the Christmas holiday.
Genuine Expedia guest review
Other trip Dec 27, 2014
maggie
US
4.0 / 5Excellent
"Nice resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The employees are kind and underatanding. They tried their best to keep the customers happy. The beach and the pool area is really nice. The buffet was decent and the restaurants were very good. Drinks could be better but they were included so I can't complain.
Genuine Expedia guest review
Other trip Dec 21, 2014
A Traveler
US
4.0 / 5Excellent
"Another great week!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was our 5th time to this hotel. Hotel has continually improved each year, with all of the renovations that have been done. Would go back again anytime.
Genuine Expedia guest review
Other trip Dec 12, 2014
A Traveler
US
4.0 / 5Excellent
"Great staff and accommodations."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was our fifth stay at this hotel, and we will definitely be back. The hotel staff, especially Aide, Fernando, and Lili, catered to our every need, and made this a memorable stay. We love the updated look and feel of the hotel!
Genuine Expedia guest review
Other trip Dec 10, 2014
W. S.
US
4.0 / 5Excellent
"Nice pools. Nice beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Bartender "Aide" best bartender in all of Cancun !!!
Genuine Expedia guest review
Other trip Dec 9, 2014
Fun
US
4.0 / 5Excellent
"Beautiful views"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
This is our 4 th year staying at this hotel. Food and entertainment was much better this year then last year. But I felt like they were short staff compare to previous years. Over all it is a great place. I will go again next year.
Genuine Expedia guest review
Other trip Dec 8, 2014
Mia
US
4.0 / 5Excellent
"8 Great Days from 11/29 to 12/7"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was are 5th stay at this resort. We keep coming back because the staff works very hard to please everyone. We did notice this year it seems they are not training the new staff in all the restaurants on how to handle there areas.There was a wait from having to order to cleaning up things as well. Before they were on you as soon as you were finished, Not this year, I like to tip them well when i have great service but found it hard to this year. We will go back next year because of the hotels location and great beach.The price is very reasonable for this hotel as the food is great to.My friend would love to bring Adie back to the States she is a very hard worker.
Genuine Expedia guest review
Other trip Dec 8, 2014
Roger
US
5.0 / 5Outstanding
"GREAT Vacation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was our first time staying at a Riu hotel & the Riu Caribe greatly exceeded our expectations! Eduardo at the Front Desk was very kind & greeted us upon arriving at the hotel & we enjoyed a "welcome drink" while we checked in & were even able to get into our room earlier than expected. We traveled in mid-November & were somewhat worried about the weather (a big storm was predicted to come through), but luckily a majority of the weather was great- temperatures in the mid-80s! The bars located around the hotel were great (shout out to Enrique & Vicente at the pool bars!) and the beach waiters were awesome too (thank you to Alex for being so wonderful!). *TRAVEL TIP: Bring a Tervis for your cold alcoholic drink!* The food was pretty good, some better than others... but it could get somewhat repetitive if you stay more than a week. The Sports & Entertainment Team was AWESOME!! Throughout our stay, we got to be friends with a few & enjoyed hanging out with them & participating in the activities they have set up for guests. We participated in Zumba on the beach, pool games, several games on the beach, & attended many of the shows that the hotel offered! Hugeeeee thank you to Raul, Rafa, & "Nose Flicker" (don't know his real name, but if you stay at the hotel, you'll know who I'm talking about!!), part of the Sports & Entertainment team, for making sure that our trip was enjoyable!! Overall, it was a WONDERFUL trip!! We look forward to staying at Riu hotels in the future!! :)
Genuine Expedia guest review
Other trip Dec 3, 2014
Shell
US
4.0 / 5Excellent
"Coming back to Riu Caribe after 5 years.."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
A lot of renovations have been completed in five years since our last stay at this hotel in 2009. Rooms are redone in a generic white with some blue style. Look clean but lack the original character. The beds are nice, but other furniture is very cheap. In high humidity, the draws became bent and a number of them won't open. The bathrooms are really nicely remodeled and quite impressive. The only odd thing is a glass wall between the bathroom and the room. While it looks rather cool initially, it fails to be practical during the night. If one person goes to the bathroom and turns on the light, the other one is waken up by the light coming through that glass wall. What were those designers thinking? The beach is still the best feature of the hotel. That's why my husband and I keep coming to this hotel through all the years and all the different owners. The beach has been extended. It is very clean with calm waters and plenty of space. Overall, a very pleasant stay. The non-smoking environment is a great plus.
Genuine Expedia guest review
Other trip Nov 30, 2014
Izabele
US
5.0 / 5Outstanding
"Cancun Thanksgiving week 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Awesome all inclusive, food drinks and service were great, the entertaining crew so kind and attentive, the buffett was ridiculous good. I had a massage at the Spa and Rocio did an excellent job. Easy acess to public transportation (1 dollar bus fare). Cancun is safe, clean and beautiful. Will definitely be back
Genuine Expedia guest review
Other trip Nov 30, 2014
Regina N
US
3.0 / 5Good
"room was not what I expected"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
overall the staff is good the room was not ocean view as I expected the whole tell was not ready for me when I got there as for the request of expedia.not the most courtesy of people in the buffet. But would stay at this hotel again or another one of the Riu hotels that is more upgraded
Genuine Expedia guest review
Other trip Nov 29, 2014
kevin
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The food had a lot of variety and the beach view was spectacular.
Genuine Expedia guest review
Other trip Nov 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place, great vibe, great service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Been here five times. It's a very good value with pleasant service and amenities. The pools are great. The ocean is beautiful and not too rough. Short walking beach. We think the food choices are great. Riu knows how to please people. This is one of their older, smaller places but very nice.
Genuine Expedia guest review
Other trip Nov 20, 2014
John
US
4.0 / 5Excellent
"Very nice beach front Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
My only negative comment is limited wi fi minutes to the guests and only in the lobby
Genuine Expedia guest review
Other trip Nov 20, 2014
Basem
US
4.0 / 5Excellent
"Great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Awesone scape! Love Cancun, great service all the time and the rude in bus is fast.
Genuine Expedia guest review
Other trip Nov 20, 2014
Cuki
US
3.0 / 5Good
"3 night stay at Riu Caribe"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
My stay was so so.. when i got there to check in Staff were friendly and polite. I had a reservation with 1 king bed with ocean view. The view was horrible that I was so disappointed that I asked to be reassigned another room. I went back and forth from room to the lobby 4 times till they finally gave me a good view. Food was okay but maybe because I have stayed at other resorts with more variety and great food. Drink options was not to my expectations that I had to leave the resort and stock up on better Tequila and Beer. I had only one alcoholic drink from the bar so for me, the All inclusive was not worth it at all. Honestly I would not stay here again, staff was friendly but unfortunately the resort is not worth what I payed. Everyone's experience varies but don't take my experience as everyone's experience the Riu Caribe.
Genuine Expedia guest review
Other trip Nov 20, 2014
Christian
US
4.0 / 5Excellent
"Great amenities, friendly staff, good location"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Lovely room and staff, not too many kids, good recommendations to outside bars
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect Trip to Cancun"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is my first time visiting Cancun yet second time staying with RIU Hotel. I really enjoy staying with RIU because I can rely on their standards wherever I go. My trip to Cancun was differently planned compared to typical Cancun trip. It was a quick getaway trip with my boyfriend for his birthday weekend (Thursday-Monday). Thus, it was quite short trip. However we still accomplished alot. I recommend everyone to do Jungle Tour! It is a mixture of riding speed boats (we get to drive them) and snorkeling. Cancun Beach is gorgeous and the sea water is so pure. I also recommend people to use a shared airport transportation. They are really helpful planning out the trip.
Genuine Expedia guest review
Other trip Nov 20, 2014
Christine
US
5.0 / 5Outstanding
"awesome resort - amazing wedding"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
the resort was great, we had a perfect room and view with a huge balcony. we celebrated our wedding here on 10/29/2014 and it went perfectly - our wedding coordinator was so lovely and made it so easy. the flowers were gorgeous - I was so very impressed. since we had 40 guests we had to purchase the caprice package - we received an 80 minute couples massage, and I received mani, pedi, and hair styled. the staff is fun and friendly - especially Ysreal, he was #1, he knew our names and was a total blast to be around (happy and jovial) and very attentive. our room had an amazingly large balcony that looked over the main pool and the entire view of the ocean. some of our guests seemed to have room issues but I don't blame the hotel at all - some people just aren't easily pleased.
Genuine Expedia guest review
Other trip Nov 4, 2014
Elizabeth
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved our time at Riu Caribe, and would love to go back sometime! I was treated very well and everyone was courteous and friendly, we thoroughly enjoyed our vacation/my birthday/my nephew's wedding at Riu Caribe!!
Genuine Expedia guest review
Other trip Nov 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Had a great time!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Went to riu caribe for a wedding at the hotel. The hotel was very nice, room was clean, beds and pillows comfortable, ocean front view incredible, the staff was very helpful and friendly. The pools were very clean and the beach was easily accessible and there were plenty of lounge chairs.
Genuine Expedia guest review
Other trip Oct 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Love this resort ."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed for a week, everything is great , Eva is the best waitress while I was dining in the restaurant. Thank you very much .
Genuine Expedia guest review
Other trip Oct 20, 2014
james
US
3.0 / 5Good
"Great location, not as nice as other Riu's"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was nice, the staff very nice. We were in a room that shared a hallway with one other room. They started remodeling the other room two days into our stay. There was a lot of noise, strong odors, and people in and out. When we checked out at the end of our stay the clerk asked if we were happy. I told her not real and told her about the remodeling. She said we could have moved you. I said I really don't think we should have had to pack everything back up and move, then unpack while taking time out of our vacation to do this. My wife noticed was appeared to be mold growing in the ceiling of the closet while we were packing to leave.
Genuine Expedia guest review
Other trip Oct 13, 2014
Woody
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent beach, pools, and amenities (free paddle boarding, kayaking, snorkeling, etc.). Food and drinks were good and hotel staff was friendly and accommodating. Restaurants were difficult to book (2 days in advance for the steak house and Chinese restaurant), but buffet always had good options. Recommend not staying on the 3rd floor (trees blocked view) open to the main lounge (very loud until 10pm when activities were going on in the first floor). Highly recommend and would definitely go back!!
Genuine Expedia guest review
Other trip Oct 5, 2014
Kristen
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was amazing! Great customer service, staff, location, food.
Genuine Expedia guest review
Other trip Oct 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Best vacation ever!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I went to vacation here to celebrate my birthday and my best friends birthday, which were a day apart. Both days while we were out of the room the staff came in and decorated our room and left us gifts on the bed. I have never had that experience at another hotel, it was greatly appreciated. Also the staff was beyond amazing. They took to us considering it was just us 2 girls, they wanted to make sure we were safe and were having fun! The food was so good and they switched up the buffet daily. This was the best vacation I have ever been on and I plan on coming back in the future :)
Genuine Expedia guest review
Other trip Sep 18, 2014
Kristin
US
5.0 / 5Outstanding
"Amazing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I dnt have time to write a book. And speaking of book, I would recommend everyone to book here. You will not regret it. Best days of my life"
Genuine Expedia guest review
Other trip Sep 11, 2014
tony
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Problem with my room at my arrival. I had to come back to the lobby thenpeeson of themloby laugh in front of me about my question food with an average taste.
Genuine Expedia guest review
Other trip Sep 8, 2014
A Traveler
US
4.0 / 5Excellent
"Amazing hotel!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Just returned from a family trip at the riu caribe. This was our seventh time in Mexico. This will be the hotel that we keep going back to from now on. It was an amazing resort with the most beautiful views. Beach is absolutely gorgeous with minimal waves. The only thing I can complain about are the beds. They are so uncomfortable and I had to purchase a massage just to make my back feel better. Also, the resort lacks a jacuzzi. Other than that, everything else was beyond expectation. I would highly recommend.
Genuine Expedia guest review
Other trip Sep 7, 2014
michelle
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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