Problem with my room at my arrival. I had to come back to the lobby thenpeeson of themloby laugh in front of me about my question food with an average taste.Genuine Expedia guest review
Just returned from a family trip at the riu caribe. This was our seventh time in Mexico. This will be the hotel that we keep going back to from now on. It was an amazing resort with the most beautiful views. Beach is absolutely gorgeous with minimal waves. The only thing I can complain about are the beds. They are so uncomfortable and I had to purchase […] a massage just to make my back feel better. Also, the resort lacks a jacuzzi. Other than that, everything else was beyond expectation. I would highly recommend. Read moreGenuine Expedia guest review
We stayed at this hotel for 4 nights the hotel it self is amazing. The drinks are great, buffet food is amazing. The staff is very friendly. The beach is beautiful and clean. The rooms are well maintained and very clean. Had no complaints what so ever. If you do excursions they will pick you up at the hotel which is a plus!Genuine Expedia guest review
"A week of great relaxation."
The place was clean and well kept. It can get A bit wiled around the pool. But it is fun to sit in the pool and watch.Genuine Expedia guest review
We had an amazing time! The staff is awesome. The entertainment crew put on a great show. I give food a 10. Rooms are super clean. No complaints at all.Genuine Expedia guest review
"6 days in August"
Be aware that the only air conditioned areas are some of the restaurants and your room. And if you want cold A/C don't stay in the rooms on the sides, stay in the main tower. Our first room, 481, was always hot. We asked for a cooler room. They showed us two. The only one that was any cooler was the main tower, room 330. Be aware that the pools are […] hot! I'm talking like a hot tub. We much preferred the cooler temps in the ocean which is beautiful! Besides the pool area is mainly for party people (not our scene). We tried every restaurant. Nothing special, but seafood was pretty good and the Mexican food items were the best choice in the main dining hall. Their attempt at American food, i.e. hamburgers, hot dogs are very bad! Previous reviews stated how friendly the staff was. We did not find that to be true. There was one girl at the front desk who was really nice. And the Asian restaurant had a very nice host, but the food was so so. Whatever you do, don't show up to dinner in any swim attire or tank tops. You will be turned away. It's kind of embarrassing. Wish were told this at check in. And the only time waitstaff were friendly were if we had left tips the night before. They don't forget! And if you don't like to party don't stay on a Saturday night. We were up till 1:30 because the Riu next to ours was having a DJ/party and it was so loud we could hear every song and everything the DJ said. Not good when you have to get up at 3AM to catch a flight Read moreGenuine Expedia guest review
"One of the best hotel beaches in Cancun."
Excellent entertainment every night for the whole family to enjoy.Genuine Expedia guest review
"Nice hotel close to the beach. Great pools"
The pool and beach games were fun! The staff were very friendly and kept the area clean. All hotel bars drinks we we good.Genuine Expedia guest review
"Excellent all inclusive Hotel"
Excellent hotel and the staff was awesome! This was our first trip to Cancun and we will definetly come back to Riu Caribe.Genuine Expedia guest review
"Excellent hotel with a gorgeous beach"
Excellent hotel, gorgeous beach, clean and calm water. Very relaxing. Delicious food. Every employee polite and courteous!!!!Genuine Expedia guest review
"Great property and kid friendly..."
Had a fantastic time! The hotel staff is so awesome and the hotel is kept clean all the time. Rooms a tiny bit outdated but was perfect for the price. My only comment would be that we wished the pool stayed open longer than 7pm. It closed at 7pm to be cleaned and did not open again until the next morning. Food was great with lots of options and the […] resort was easy access to everything! Looking forward to next year... Read moreGenuine Expedia guest review
Very disappointed that the bartenders don't pay attention to the blue arm bands on minor children it got very old with them trying to serve alcohol to my 13 year old daughterGenuine Expedia guest review
"Riu Caribe--Outstanding view, food very good."
We had trouble verifying our registration with the reception folks at Riu Caribe. Thought problem was at Expedia's end--it wasn't, they were very, very helpful in resolving our problem. Two days before we left, I was informed that Riu Caribe had not record of my registration and no rooms were reserved. When we arrived, it quickly became apparent that […] the problem was with reception handling of reservations. To their credit, the staff were very helpful in resolving our problem and even gave us an upgrade to a 9th floor room with an astounding view. Kudos to Alejandra and Alex for their help. Be warned, the lobby and rooms were warm--it was August in the tropics. Understood about lobby and elevators being uncomfortable, but room air conditioners did not seem able to cool properly in either room I booked. Plus ceiling fans were extremely noisy on high although they appeared new. Be aware that mattresses are very, very firm--some of my family was unable to sleep well on these mattresses. So if a very firm mattress is a problem, my suggestion would be to book elsewhere. Food in all locations was very good to all my family, but we are not terribly fussy about such things. Staff were superlative, especially Lenny in the steakhouse, La Graciata (spelling?). Overall we had a wonderful time. Read moreGenuine Expedia guest review
The hotel staff was helpful n friendly. I had an issue w my luggage n they took care of it. I would stay there again n recommended it to my friends.Genuine Expedia guest review
"So-So... Lack of air and WIFI"
Came here on our honeymoon. We were expecting something amazing from looking at the pictures. The pictures must have been pre hurricane because the building is showing it's age. The lobby in NOT air conditioned. The only two places in the hotel that had central air were the guest rooms and the buffet. The lobby bars and sports bar were so-so as well. […] The staff was courteous, but not overly friendly. The elevators are horrendously slow. Like I could feel myself melting in the heat while waiting five minutes to get in the steamy elevator to go to my air conditioned room. The water pressure sucked, and the room itself was okay, nothing like the pictures. I wish I had known about the air conditioning and the building condition. I feel like I could have rented at another hotel for a similar price and received more basic amenities. Oh! And there is no WIFI in the rooms. Lobby only, and it's 90 minutes free every 24 hours. Read moreGenuine Expedia guest review
"first time in Cancun"
family vacation hotel was nice staff is friendly food was amazing make sure you take tip moneyGenuine Expedia guest review
The hotel was fine, a little run down and food options not so great! All self service, no al a carte optionGenuine Expedia guest review
"Nice view , close the beach, food is excellent."
I love the hot weather, culture, food and relaxation in this trip. Hoping I will be back soon with friends and family.Genuine Expedia guest review
Room was spacious, but mattresses too firm. Staff very friendly and accommodated all requests, except getting an iron that didn't leak all the water out the bottom was difficult. Plenty of food options and the buffet options changed daily. This is our 3rd RIU resort and probably our least favorite but still had a great time. The Entertainment staff […] were excellent!! Read moreGenuine Expedia guest review
When we first checked in the room was smelly and dirty.Genuine Expedia guest review
"Will not be going back!"
The food was alful. Theres no AC in lobby. Pool temp was way too hot, however the beach access was close and it was beautiful. Rooms could definitely need updating. @check out I left keys in room and the staff expected me to go back upstairs to get key, I've never stayed at a hotel that asked me to do that. No room service available.Genuine Expedia guest review
"Yvonne and Pedro's wedding"
Had an amazing time with amazing people in paradiseGenuine Expedia guest review
Very nice place, wished it was more food options rather than the same foods everyday. Room was supposed to be ocean view and we could barely see the ocean from all the palm trees and tropical plants everywhere!Genuine Expedia guest review
"Great family time! Very boring entertainment!"
I am disappointed with the following areas: ** Pool and outside bars are closed by 6:00 PM ** No scheduled events, music, shows, or any type of entertainment on the garden/pool areas after 5:00 PM (Even the lighting is turned off on the garden/pool areas) ** Theater has good shows on Saturday and Sunday only. ** Specialty restaurants have very limited […] staff service and require 48 hours prior reservation. **No music is heard in the adult pool or pizza/bar areas throughout the day. **No dancing areas throughout the hotel at anytime. Read moreGenuine Expedia guest review
"Not what I was expecting"
The hotel was clean and the views are gorgeous. The staff in not very friendly or accommodating. I made a call to the front desk at 8:30 pm to request additional towels and wash clothes for the next morning and could not get anyone to answer the phone. I decided to wait until the next morning to call. When I called at 7:00 am I was told that I would […] have to call back after 8:00 when house keeping arrived. I expressed that we had a flight to catch and needed the towels and wash clothes now. I was told that my request seemed complicated and I would have to wait. The only friendly people were the taxi people out side and a waiter in the Steak Restaurant by the name of Joel. Paddle boards were suppose to be included however you had to pay $20.00 per person for a lesson. If we travel to Cancun in the future we will not be staying at this hotel. Read moreGenuine Expedia guest review
Our experience was great for it being our fist time in Cancun. Only thing is our room was too hot. We called to have it checked but no one came to check. We try to always stay at The RIU Hotels because of our previous experiences...Genuine Expedia guest review
"Great Family Vacation"
Been to this hotel 3 times so far, It is clean and well equipped. Staff is always wonderful to deal with. We have 4 kids, 5 yrs old to 14 yrs old. Hotel is perfect size for family. Food is very good. Beach is wonderful. One negative is WiFi was terrible and expensive. Hotel was remodeled and very nice inside. Tip your maid and your room will be spo […] tless. Read moreGenuine Expedia guest review
"Family trip Summer 2014"
We were able to check-in early, in fact the hotel manager gave us a 2 bedroom suite when he saw that it was 4 of us and for the same price : ) The beach was beautiful, the pools were so nice and warm, clean, we were always able to find a hut right at the beach. We enjoyed watching the world cup matches with lots of people from many other countries. The […] food was excellent, many times the general buffet was a lot better than the specialty restaurants. The pool crowd got a little too loud and crazy by the swim up bar. Some times the entertainment activities like soccer, etc at the beach excluded younger kids, even teenagers, we didn't like that, we had a kid that was waiting just for that moment and then got rejected, because it was "adults only" The staff was nicer in previous visits to other hotels, but not too bad. Overall, we enjoyed our trip and definitely would come back, like I said, food was great! Read moreGenuine Expedia guest review
"Very close to the beach!"
Had an amazing time with my love and friends, the hotel staff were friendly, received a massage right on the beach can I say that was to die for!Genuine Expedia guest review
The food was less than par. The buffet and restaurants were often closed so the only available option was the sports bar, which was worse. We didn't get our room on time and were told that the prior resident extended their stay. That was a bold faced lie. If you want to stay another day, your request is second to those who already have a reservation. […] Staff was very nice and we loved the bartenders. The pool bar area always seem to smell like vomit. I have no idea why since I never say anyone get sick, but it made us stay away. You get what you pay for, and this is a cheaper place compared to Iberostars etc. So, if you need to go on the cheap this place is for you. Read moreGenuine Expedia guest review
"Enjoyed Riu Caribe"
The hotel was nice and most of the staff were great especially Luis-activities, Antonio-Albatross restaraunt, Damacio-bartender, Jair-Best Day Activities. Hotel was clean, beach was nice but pool didn't remain open at night despite evening heat. Closed at 7pm for cleaning, etc. Elevators were little shaky but didn't get stuck. Spent six days, five nights […] and that was enough, inexpensive liquor and singular beer choice (Dos Equis) was tough. Crowd was a mix of young couples with children to 20-35 mix. Overall was nice but stop short of saying great. Read moreGenuine Expedia guest review
"nice hotel close to everything"
Great experience enjoyed everything abt riu caribe good food and drinks very relaxing and enjoyable bunches of activities close byGenuine Expedia guest review
"Nice hotel, good food, beautiful beach."
Nice experience with the staff. The hotel is very clean and the food is very good.Genuine Expedia guest review
"Accommodations right for the budget"
Enjoyed my stay at the Riu Caribe...especially for the price. Hotel wasn't luxurious but was more than adequate in terms of feel, cleanliness, amenities, etc. What I enjoyed most was the friendliness of the staff. Everyone went above and beyond the call of duty to please me as a guest. Also enjoyed the fact that there was plenty of activities on the […] beach as well as the pool area. Read moreGenuine Expedia guest review
"Nice hotel close to the beach."
The hotel is nice and very close to the beach. Unfortunately, they lack on activities for kids. The specialty restaurants are their biggest downside. Its actually better to stay in the buffets. Night are kind of boring at the hotel. Of all days of the week, animation is only really good on one of them. Still, you cannot beat good weather, beach and […] all-inclusive. It is a good vacation!!!!! Read moreGenuine Expedia guest review
Overall it was a nice hotel with very nice and helpful staff. Beautiful beach and pool area. Food was mediocre.Genuine Expedia guest review
"Nice place. Room wa a little warm. After complaini"
Nice, clean place. Decent food. Not too crowded. Rooms on lower levers get a lot or noise from atrium.Genuine Expedia guest review
This is an amazing hotel, the food is delicious, the staff is super-helpful. There is practically something to do every hour of the day/night. I would definitely recommend this hotel to family and co-workers.Genuine Expedia guest review
The food is very very very great, all the staff of the hotel have a 100 % And have a excellent service. The shows at night are fun.Genuine Expedia guest review
Sorry we did not stay longerGenuine Hotels.com guest review
Booked on-line for an ocen view/king bed. Once we checked in, they put us on the 2nd floor. When we went out to the balcony, our view was the road, a vacant hotel and swamp land. If you leaned over to the right, you could then see the ocean. I went down to speak w/ the front desk and they said there was nothing they could do until the next day. That […] evening was miserable with the noise level. Because we were on the 2nd floor, we were in range to hear all of the excitement in the lobby area from the music playing, to people partying all night. Again, I went and talked to front desk and there was nothing they could do until the next day. Next day, we checked out of our place and they placed us in a 9th floor, middle room that was much better. Room was the same; however, the view was perfect and we could no longer hear noise from the lobby! Typically room noise wouldn't matter; however, this vacation was both relaxing in the room and enjoying the ocean. One of the complaints would be not having the amenity of room service. For those days where you don't want to go out of your room, this option would be perfect. Otherwise, room, staff, food and drinks were great. Too bad the weather wasn't better. Over-all, recommend this hotel. Read moreGenuine Expedia guest review
"Beautiful place, kind workers"
Amazing experience, we will love to come back againGenuine Expedia guest review
"correbolsa from ny"
great place for to stay, hotel staff very friendlyGenuine Expedia guest review
My new husband and I traveled Herr may 2014,for our honeymoon and hands down we had the best service we have ever received. From the beginning they made our stay very memorable. They moved Us to a better to when they found out we were on our honeymoon, never had to wait for a single thing not to mention it was a beautiful resort!Genuine Expedia guest review
"Best Hotel in Cancun"
This is our fifth trip to Cancun and our fifth time staying at the Riu Caribe. Each time has been amazing! Every year we see many of the same faces and it feels like seeing old friends! The staff is amazing and the service and amenities couldn't be better. I swear we gained at least 5 pounds during our stay as the food is incredible. Huge selection […] and top quality! Can't imagine staying anywhere else. Read moreGenuine Expedia guest review
Beyond our expectations! The staff there are amazing, they did absolutly everything for us. The pool was fantastic, the beach was amazing and the food was incredible.Genuine Expedia guest review
"Nice hotel! Only thing was..."
Just came home from a 5 day vacation here with my boyfriend and I must say I loved it exept One thing I was extremely upset about was the dinner reservations, you couldn't get any no matter how early you went everything was always booked, and the ONE time we got our reservation the guy in front messed up which restaurant and they wouldn't let us change […] it!!! So it was buffet which is the same everyday lol the breakfast buffet is the BEST ..Other than that the hotel was great very clean rooms are exactly how they look in the pictures, we stayed on the 9th floor which is the best any other floor you can hear the loudness of the lobby so we got lucky!! Our view was breathtaking would deff try another riu next time with more dining options Read moreGenuine Expedia guest review
Have stayed at the Riu Caribe many times and keep going back. Entertainment crew seems to turnover very often with a different bunch every year. The current crew was not up to par compared to previous years.Genuine Expedia guest review
"Bad reviews come from ridiculous expectations!"
We just returned from Riu Caribe. We have been to Cancun twice before, once at a high end, once at a lower end resort and I'd consider Riu Caribe in between those two. The take away it was worth what we paid and we had a great vacation but we weren't expecting the Ritz to begin with. Tidbits I want to address from other reviews I had read prior to […] going: The beach is incredible, great sand. Never was an issue to get a chair. Staff for drinks was okay but we never had an issue getting up to get our own. Only issues we had getting seats at the pool would be if we wanted 8 together for our entire group and we wanted them in "prime" spots. The loungers in the pool were always open though. We absolutely no issues with this and the resort was sold out. You can't sleep until 10 and then expect to get the best seats.... The food was decent. I've had better, I've had worst. The best part? I wasn't the one cooking and I wasn't the one cleaning. Come with realistic expectations and you'll be pleased. You need to make reservations early and can only make them 2 days out. Bus stop right across the street out front of the hotel...$1 to downtown. Snack bar could be better. The rooms are rough but livable. The wifi is better than expected and for $50 you can have it unlimited - even worked on the beach. Only one device can be signed in at a time. Steakhouse was our favorite restaurant! Overall for the price we felt it was a great getaway and needs praise! Read moreGenuine Expedia guest review
"Could be better..."
Great beach. Nice pool. Staff was enthusiastic and friendly. Eat at the pizza patio! Food not great. Air in room didnt work well. Sheets on bed were rough. No room service.Genuine Expedia guest review
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