"Sprawling grounds with little activity"
We are used to resorts where there are working pools, planned activities and overall a sense of vibrancy. This one fell far from that. The place was dull and quiet. The pools were not heated and even the bathrooms next to the outdoor pools were out of order. The cafe was closed, the hotel people near our building were clueless about any activity going […] on (it turned out there were none), the ping-pong table was forlorn with neither bats nor balls anywhere near (and no hotel staff either). We discovered there is a tennis place, but it would cost us $12/hour to play in one of the outdoor courts and $18/hour at one of the indoor ones. Further, they all close down at 6 pm. The place is a 45-60 minutes drive away from downtown Houston. The reason we had planned on this place is that we were expecting a vibrant resort atmosphere, but were sorely disappointed. Read moreGenuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Sorry to hear you were disappointed in your recent stay with us. Our Forest Oasis Waterscape is a great place to enjoy poolside activities, double helix waterslide, dive-in movies and more during the warmer months. The pool area is currently being updated to have ready for the first weekend of Spring Break starting March 7. Thanks for sharing your feedback regarding the price and closure time of the tennis courts. We will take it all into consideration. We hope you will visit us again to enjoy the fun in the sun! Best regards, Jasmine Avery
"Outstanding Staff all the way around"
The staff went above and beyond and were absolutely fantastic. We were very impressed. The rooms were a little rustic and dated but otherwise we were very pleased with our stay.Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Fanny, Thank you so much the kinds words about our excellent staff. Glad to hear you were impressed and enjoyed your stay. We are currently undergoing a $60 million renovation to include 184 new guestrooms, the refurbishment of our Fairway Pines complex, the addition of a 1,000 foot lazy river and a steakhouse. With these improvements we hope to have the opportunity to have you as our guest once again. Best regards, Jasmine Avery
There was construction going on, so I give them a partial pass on that issue. Otherwise, I might have rated them higher. The only issue I had, was the shuttle service. They never gave specific instructions for drop off and pick up. So after a few trips we realized to ask clearly how, when and where to be picked up, for coming and going.Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Joe, Thank you for taking the time to share with us. We appreciate knowing ways to improve our guests' experience. We have shared your feedback with our Guest Services department and will do a better job of communicating the transportation schedule. We hope to see you all again soon! Best regards, Jasmine Avery
"GREAT place to stay- and get away!"
I was so disappointed that I had to leave. I could have stayed for days!Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Amy, So glad to hear you enjoyed your recent stay with us. We think staying for days is a great idea! Looking forward to seeing you again soon. Best regards, Jasmine Avery
Besides the construction going on and some parking challenges it is a great property !Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Christian, Thanks so much for your understanding of our current renovation project. We can't wait for our $60 million expansion and renovation, which will include a new guest room wing, steakhouse and Lazy River, to be completed in fall of 2014. Hope you will visit us again soon! Best regards, Jasmine Avery
Convenience to shops and restaurants.Genuine Hotels.com guest review
"Nice Hotel but unclean bathroom"
We had a late arrival but were quickly checked in by friendly staff. We even were given a ride to our room. The room was nice and spacious but the bathroom was not clean. There were bugs in our bath tub and hair all over the floor. since we were only in the room to sleep and slightly prepare for a wedding the next day we didn't call the front about […] it. We did order room service the next morning to save some time and sleep in a little. It was very delicious and fast. Overall the experience was satisfactory. Read moreGenuine Expedia guest review
Response by The Woodlands Resort & Conference Center Thank you for sharing your feedback with us. We're glad to hear you enjoyed our delicious room service and were able to relax before the wedding festivities. Please know we take our guest's comments seriously and the cleanliness issue has been addressed with the appropriate departments. We appreciate you letting us know how we can better serve our guests. Hope to see you again soon! Best regards, Jasmine
My relatives all had nice thing to stay about the hotel.Genuine Expedia guest review
Response by The Woodlands Resort & Conference Center Thanks for sharing the postiive referral you received from family members. We hope to see you soon!
Overpriced for the outdated roomsGenuine Expedia guest review
"Great place to stay once you find it."
It was a very relaxing weekend for us but I would wait until the construction is completed before I'd do it again. It's not even so much the hotel expansion but all of the surrounding road construction.Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Relaxed, So glad to hear you enjoyed your relaxing weekend with us! We're working hard for our current $60 million renovation and expansion, which will include a new guestroom building, steakhouse and 1,000 foot Lazy River, not to interfere with our guest's experience. The city is undergoing new utility construction to prepare for growth in The Woodlands which has affected the surrounding roads. We hope you will return to stay with us again soon. Best regards, Jasmine
"Not worthy of a stay"
Upon arrival, there was a very long line to check in. Staff was pleasant and sent us to our room. The building as not very clean looking and very old. For $150 I thought it should have been nicer. Key did not work...had to head all the back to lobby. Told receptionist that I was not very happy and she offered to upgrade in the nicer part of the resort. […] We tried to locate that room and the parking was entirely too far away for two women at 12 midnight to walk from the designated parking lot to the room. A DEFINITE TREK FOR 2 63 YEAR OLD WOMEN in the dark. Went back to lobby and I told desk I just wanted to go home and Rose said she would not charge us for the room. We drive to Brenham and Bellaire to our own homes. Read moreGenuine Expedia guest review
I like to park near my room.... not at some remote parking lot and being forced to use a valet service.Genuine Hotels.com guest review
My husband and I stayed one night in this hotel as rest after the Renessiance Festival. We stayed in the new addition which was very nice. We had a great view of the amazing pool- will definitely return with the kids in summer. The only drawback is the facility is large and there is quite a lot of walking to get around, and the "golf cart shuttle" to […] take you to your car or restaurant is not always available. Tito was great and very warm; if you need a ride to the mall or the waterway ask for him. Overall we would come back. Read moreGenuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Eve, Thanks for sharing your feedback with us. So glad to hear you enjoyed your stay and were able to experience the Renaissance Festival. We do offer 24 hour transportation on property by request. You can call the operator at any time and they will send someone to pick you up. Will pass on your kind words about Tito. Hope to see see you again soon! Sincerely, Jasmine
GoodGenuine Hotels.com guest review
"Very nice, we will bring the grand kids next time."
The rooms and surroundings are great, our only regret was the restaurant dining experience . The staff was attentive but there were flies on the glass windows of the dining room and gnats that would visit our table so we constantly had to shoo them away and keep our food covered as we were eating.Genuine Expedia guest review
Response by The Woodlands Resort & Conference Center Busy twosome, It's so good to hear you enjoyed your recent stay with us. I am sorry that you had an issue during your meal in our dining room. Please know it's been addressed and we appreicate your feedback. Hope to see you again soon with your grandhildren this summer! Sincerely, Jasmine
"Nothing to write home about"
This stay was a spa weekend for us. The spa services were nice. The spa facility was good. Not impressed with room. Definitely older. Toliet kept running unless you shook the handle. Room could of been a little cleaner. But, I would probably go back for spa services or during summer to use water facilities. Another con was that there were a couple weddings […] going on so there was not enough parking. We would of either had to walk 1/2 mile to our room or park illegally like everyone else - this seemed not right. Read moreGenuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Angela, So glad you were able to enjoy our on-site spa service, but I am sorry to hear your stay with us didn't meet your expectations. Our guest services does offer golf cart rides throughout the property to help get you to and from the parking lot as needed. Please know we are currently undergoing a $60 million renovation to enhance our property which began in April, 2013. The renovation will include 184 new guestrooms, the refurbishment of our Fairway Pines complex, the addition of a 1,000 foot lazy river and a steakhouse. With these improvements we hope to have the opportunity to have you as our guest once again. Sincerely, Jasmine
Nice location but badly in need of renovation. Hallways smell. Accessible room had a raised threshold across bathroom doorway and bathtub with safety bars. Landscape crew started running weed eaters outside patio door at 7am. Breakfast buffet was good.Genuine Hotels.com guest review
"Great hotel, perfect locale"
The Woodlands was very clean, quiet and comfortable. The staff were very courteous and professional.Genuine Expedia guest review
Maybe if you stay and take full advantage of the amenities (golf/swimming pool) you will like it here. It is very difficult to find and sprawling over a large area so it feels more like staying in a very small one bedroom apartment than at a hotel. The Guest House had old carpet and stains and smelled moldy. Hard to find pool and golf cart stuff. A […] lot of construction further aggravates the situation and it isn't close to really anything. I did not enjoy my stay. Read moreGenuine Hotels.com guest review
"Will be better once they finish construction"
We needed a quick weekend getaway and we love the Woodlands. They are currently adding on to the hotel so the trip to our room was a little 'dusty' with plastic on the floor but the staff was helpful. You can see it is a great place for weddings. They had a shuttle to take us to Market Street which was nice. Nice pool but we did not use it. With a better […] view it would have been more enjoyable - we were on the first floor and had view of dirt outside the room. Once they finish the additions I'm sure it will be gorgeous - and a great place to golf and relax for a weekend. It's likely we will stay at a hotel closer to Market Street next time for restaurants and shopping there. Read moreGenuine Hotels.com guest review
Beautiful location. The area where we stayed in the hotel was very quiet however it was very dated. It needs to be updated or perhaps torn down.Genuine Hotels.com guest review
"Okay hotel/resort, location is what you pay for"
Check in was quick. The room seemed old and had a "damp" smell to it, but it was otherwise clean. The room was located in a beautiful woodland area. There are little nature walking trails that run along a creek and a pond and the area was very pretty. The pool was cold, but the new area was fun. There was a bar and two large water slides. The height […] restriction is very restrictive at 42 inches so do not go there if your child is under that unless they are the type that understand (I have twin 3 year olds who did not understand considering that they can ride almost everything at Schliterbahn). The price is fair considering the grounds, location, and the pool/waterslides. It is not fair insofar as the room, but we were given a room in the area that is older and not in the newer area with the slides so the newer rooms may be better. Read moreGenuine Expedia guest review
We will be staying here again!!!!Genuine Hotels.com guest review
"Poor service from start to end"
Make sure that you are in the new section as the older section is not acceptable for the price and has a strong odor. The staff needs more training and is not helpful. They actually stated the were short staffed many times to us but there seemed a lot of standing around. The pool service was lacking we were at the bar and the staff was more concerned […] with finding a movie for them to watch than to give us service. Bell staff and valet were not helpful and seemed out off to assist us. All in all poor. Read moreGenuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Patrick, I am very disappointed to hear the service issues you experienced during your stay. I assure you this is not our standard level of service. I have passed along your comments to our management team for the attention they deserve. Thank you for bringing these issues to our attention so that we might address them. We do hope you might grant us a second chance in the future. Happy Travels, Jasmine
"It was just great !!!"
The workers was very helpful, and the bike trail was nice. I will come back in the Spring.Genuine Expedia guest review
Loved it...great hotel. .clean..cozy. romantic...quiet. ...room spacious...great welcoming employees ...they are very nice.and well dressed...be back soon...Genuine Expedia guest review
This hotel is nice except that the staff, half don't speak much English and the bar at the pool closes at 8. Way to early.Genuine Expedia guest review
Response by The Woodlands Resort & Conference Center Thank you for your feedback. I will pass along your comments to our management team for review. We appreciate you bringing these things to our attention. Happy Travels, Jasmine
"Average at best."
Air conditioning sounded like someone knocking on the door when it started. When it shut off, it sounded like someone was slamming the door of the room next door. Woke me up all night. Bartenders at the bar were great - they were the one redeeming quality. Cost me $200. I've paid $75 and gotten a better night's sleep.Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Mark, I am so sorry to hear you didn't get a restful night's sleep during your stay with us. We are currently undergoing a $60 million renovation which began in April, 2013. The renovation will include 184 new guestrooms, the refurbishment of our Fairway Pines complex, the addition of a 1,000 foot lazy river and a steakhouse. We know that these renovations will address your complaints regarding the air conditioning. With this improvements, we hope that we will be able to earn your business back in the future. Happy Travels, Jasmine
"Retreat in the woods, circa 1970s"
"Resort" is not a term I would use to describe the facility. The staff were inviting and helpful but the facility, rooms, amenities were dated and sorely in need of upgrading. A loud party was held in the parking lot until 11:30pm during my stay. Not conducive to rest and conference preparation. The grounds were poorly lit, which was concerning. The […] rooms very outdated. Fixtures, carpet all in need or repair/upgrade. For the price, I do not recommend it. Read moreGenuine Expedia guest review
Response by The Woodlands Resort & Conference Center We understand your feedback regarding our rooms. We are currently undergoing a $60 million renovation which began in April, 2013. The renovation will include 184 new guestrooms, the refurbishment of our Fairway Pines complex, the addition of a 1,000 foot lazy river and a steakhouse. With these renovations we hope you will come back and experience a much higher level of guest room. We make every effort to accommodate all of our guests and provide a relaxing, productive and fun atmosphere. One of our groups did have a late event during your stay and I apologize that it interfered with your ability to get a good night's sleep. I will pass along your feedback regarding lighting to our team to see how we might manage that better. We appreciate your feedback as it helps us to continually improve. We hope we will get the chance to earn your business back in the future. Happy Travels, Jasmine
Personnel were great! I am hard to please and never had a complaint. Also the staff was willing to make your stay as easy as possible, I was there with my husband who had gotten hurt in a game earlier and had a bruised kidney and they made sure to take care of us, even making sure he was bused around from location to location. The only reason it is […] not a 5 is the construction but that will make it a 6 because we will def be back for the lazy river!!! Great hotel, great people, great location, and the bed is quite comfy so says the other half ;) Read moreGenuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Rachel, I am so happy to hear we took such great care of you and your husband. I hope that he is feeling better now. We thank you for your kind comments and look forward to having you back when the construction is complete. Happy Travels, Jasmine
Resort is very nice. Rooms was a little dated, but I've stayed in worse.Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center dlj, Thank you for your comments. We are in the process of adding some new rooms and renovating our existing rooms. We hope you will return once these renovations are complete. Happy Travels, Jasmine
If you are looking for a place that makes you feel that you might have woken up in the 1970's then this is the hotel for you. My room looked like a corporate apartment from 1978. The bed was the best thing about the room; it was comfortable. However, underneath the premium duvet cover and good pillow cases, were rough, common hotel sheets. The bathroom […] was ugly. That's it. Ugly tile and unremarkable.The room had an awful air conditioner. Each time the unit would cycle off, the whole clattered. Lovely romantic touch. And when the ac wasn't running the whole place had a slightly damp smell and feel. The only solution was to turn it so that it ran continuously -- otherwise it would have clattered us awake all night long. The "hotel" is arranged in small apartment buildings, and while the trees are lovely, there is nothing else to recommend this place beyond a polite staff. Read moreGenuine Expedia guest review
Response by The Woodlands Resort & Conference Center Thank you for your candid feedback regarding your recent stay with us. We understand your feelings and are currently undergoing a $60 million renovation which began in April, 2013. The renovation will include 184 new guestrooms, the refurbishment of our Fairway Pines complex, the addition of a 1,000 foot lazy river and a steakhouse. These updates will rectify all the issues you stated. I hope that you will give us a second chance and return once the renovation is complete. Happy Travels, Jasmine
"Nice place but under construction"
Great Experiance - Not all the activities I was hoping for but now I know they do more activities in the SummerGenuine Expedia guest review
Response by The Woodlands Resort & Conference Center Lupita, Glad you enjoyed your stay with us. Most of our activities do run from Memorial Day to Labor Day. We hope you will come back and visit during that time next year. Happy Travels, Jasmine
"It was ok"
My boyfriend and I stayed for one night. The pool was awesome and we were only a 2 minute walk from our hotel room. There was nothing special about the rooms, or the bathrooms, the showers were small and the grout in the shower wasn't as clean as you would expect spending almost 200 dollars for one night stay at this facility, and the shower head seemed […] to be clogged like it had hard water build up. Most hotels at least have a mini fridge in the room to keep drinks and small foods, but this one did not have one. The staff there was excellent though, everyone was very friendly and had no problem answering any questions we had. Read moreGenuine Expedia guest review
Response by The Woodlands Resort & Conference Center Erin, I am sorry to hear you experienced issues in your room. We are in the process of renovating and will address all the issues you mentioned with the renovation. We do offer mini-fridges and microwaves upon request at no extra charge. I am sorry you were not made aware of that service. I hope that you will consider returning for another stay in the future, perhaps once the renovation is complete. Happy Travels, Jasmine
The newer part is awesome! By the pool!Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Daniel, Thank you for your kind comments. We hope to see you again soon! Happy Travels, Jasmine
The picture of the pool sold us...it was a great pool, but we made the grave mistake of choosing this hotel over Labor Day weekend. There were no less than 500 people in, and surrounding, the pool. The rooms were MAJORLY outdated. There was no elevator to our second story room. We will NOT stay there again. If you choose to stay, DO NOT choose a holiday […] weekend...and be prepared to stay in a sub-par room. Read moreGenuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Tennismom, I am so sorry to hear you were disappointed with your stay with us. Holiday weekends do tend to be busier for us and I'm sorry that affected your experience at the pool. In regard to our rooms, we understand they are dated. We are currently undergoing a $60 million renovation which began in April, 2013. The renovation will include 184 new guestrooms, the refurbishment of our Fairway Pines complex, the addition of a 1,000 foot lazy river and a steakhouse. I hope that you will give us a second chance and return when the renovation is complete. Happy Travels, Jasmine
"Not too impressed with flooding bathroom"
Every time the neighbor above me took a bath, it leaked through the ceiling and down the wall flooding my bathroom. I reported it the first time and after I asked to send someone to mop my bathroom floor they did. The second time no one came to my room and when I called back they said that they took care of the problem and that the person above me had […] over flowed the tub again. Did not come clean my bathroom and left the water to soak into the carpet. Thank goodness I left the next morning before the mold and mildew set in. Something tells me that this was not the first time, by the way maintenance acted like it was no big deal. No one called to check on us or offered an apology. Read moreGenuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center First let me apologize for not responding to your review sooner. I understand your frustration with how this situation was handled. I have passed along your review to management to ensure this does not happen in the future. We do make every effort to handle issues like this quickly and efficiently as well as completely. This situation was not handled up to our standard of service and I sincerely apologize. I do hope that we might have the opportunity to win your business back in the future. Happy Travels, Jasmine
"fun in the sun."
Had fun swimming and loved the pool side service.Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Kat H, So glad to hear you had a great stay. We hope to see you again soon. Happy Travels, Jasmine
"Nice getaway close to shopping, water park & golf."
Wildlife too close. Unsanitary to have wildlife interacting with guests.Genuine Expedia guest review
"Go for the pool, or maybe somewhere else"
Staff were very friendly. Room was pretty old looking, definitely time for a renovation. The pool makes you feel like you're at an actual resort. Pool side service, random fresh fruit broguht to you...and a, random Karaoke DJ. Which was all annoying kids, but still a 'fun' idea.Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Nick, Thank you for your feedback. We are currently undergoing a major renovation that will address your room concerns. We try to make sure we have activities that all of our guests, from the youngest to the oldest will enjoy. I am glad to hear you enjoyed our poolside activities and service. We look forward to your next stay. Happy Travels, Jasmine
"Great hotel with superb kid activities"
We stayed for 3 nights and the kids loved all the included activities (smores, movies, crafts, etc.) and the water slides and pools. The room was great and very clean. Service was wonderful and would definitely return.Genuine Expedia guest review
"great location in the Woodlands"
This is a nice hotel, however I was disappointed that we had no mini-fridge or microwave--for a 6 night stay, it would have been convenient to be able to at least get some cereal/milk for breakfast, and not have to eat every meal out. The service was fine, although the room we stayed in was showing some signs of wear. And the carpet was vacuumed of […] course, but when we walked in bare feet, you could tell it was a little dirty. We had no shampoo in the bathroom, but the maid brought me some when I asked the next day. The pools are beautiful, and the staff very helpful. My rental car had a flat tire, and I flagged down one of the guys--he led me to the golf cart shop where he put air in it, and helped me make a plan to get it fixed. Very very helpful & friendly. Service outstanding, the breakfast is good too--everything under the sun! We will stay here again I'm sure. Read moreGenuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center Aimee S, I am so pleased to hear you enjoyed your stay with us and that our staff went above and beyond to help you with your car issue. We do offer complimentary mini-fridges and microwaves upon request. I am so sorry you were not made aware of that. We hope that we have the pleasure of serving you again should you be traveling to Texas in the future. Happy Travels, Jasmine
With all the fees and taxes added, along with pricey meals, it turned out to be very expensive (more than expected).Genuine Hotels.com guest review
Stayed overnight in one of the cabins by the water. The room was spacious and clean and the patio opened to the lake. The view was incredibly beautiful and peaceful. Ducks from the lake walked right up to the patio and were very happy to be fed some bread. In the early evening I saw a beaver in the lake too! The rooms by the lake may seem a bit dated, […] but everything is clean, works well and the room stays nice and cold. It's also much more private than your typical hotel room. The bed was super comfortable too. There wasn't a refigerator in our room, but the ice machine nearby kept our drinks cold. The breakfast buffet was beyond awesome. All the staff were incredibly helpful and accommodating. The pool areas were very clean and there was never a crowded feeling since there were lots of areas to choose from. I enjoyed a few drinks by the pool and the staff were very helpful in bringing me anything I could want. Read moreGenuine Expedia guest review
"Old and new"
The room we had was clean and neat, but dated. The pool was amazing though! And the service was wonderful!Genuine Hotels.com guest review
It was a great experience. It would have been nice to have had an area with coffee available in the morning and grill closed at 7 pm which was too early for us. Other than that, great stay.Genuine Hotels.com guest review
"great location beautiful setting"
We booked rooms at this resort and conference center for business travel. The resort seemed to have a variety of guests, from business travelers like us to vacationing families. There is new construction under way, but the section we were in was a little older and had that 70's feel with formica topped tables and low oak furniture. The structure of […] the buildings in this section is apartment- or condo-like: doors open to outside covered walkways, with two floors of rooms per building. The lower floor room I was in had a sliding glass door to a small patio with table and two chairs. Parking was adequate and convenient. We did have coffee service but no refrigerator and the bathrooms need updating. The AC was incredibly loud, so hearing the tv at night was a challenge. The beds were comfortable, however, and the views were very nice. The location was excellent, close to shopping and dining (Market Street, The Woodlands Mall, etc) and our destination offices. Check-in and out was efficient, and the staff we encountered were pleasant. Read moreGenuine Expedia guest review
Great customer service, even at midnight on the night of our 1 night stay!Genuine Hotels.com guest review
My wife and I drove in from New Orleans, La. for a weekend getaway with a couple of friends that currently reside in Houston; needless to say, this property is way overpriced!! The rooms are dated, the molding was this awful peach color, so were the doors in the room, the bathrooms need updating, the carpet is old and dated and for the price, you would […] think that they would offer breakfast free. My wife and I travel a lot internationally, and all of the resorts that we've ever stayed in were the epitome' of class and sophistication, this property was nothing of the sort. I have to commend the staff, they were great!! Read moreGenuine Expedia guest review
"Best Hotel Pool Scene in Texas"
they allowed me to check in hours ahead , in addition to a late check out the next morning. Room service came exactly when I requested it. I come to this resort to celebrate my birthday every year and to toast the end of the summer. we love relaxing by their awesome pool, ordering fish tacos and sipping on pina colada's. I love all the extras they do […] poolside, passing out frozen grapes, chilled towels, ice water. Read moreGenuine Hotels.com guest review
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