All hotels in The Woodlands, Texas, United States of America
1 room, 2 adults
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2301 North Millbend Drive, The Woodlands, TX, 77380, United States of America, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 265 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    4.1
  • Condition
    3.9
  • Neighborhood
    4.6
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4.0 / 5Excellent
"Great resort for kids, although a bit pricey"
Great place to bring kids or grandkids, a bit pricey but with a great water park. Staff directions to the resort's venues and buildings are vague and you are on your own to find your room, the pools, restaurants, etc. Rooms are spacious and well furnished, although a small micro-wave oven would be a plus.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Philippe, Thanks for sharing your comments with us. Glad to hear you enjoyed our Forest Oasis Waterscape. We offer microwaves for a minimal charge based upon availability. Look forward to you visiting again.
2 night family trip Jul 19, 2015
Philippe
US
4.0 / 5Excellent
"overall --- thumbs up."
service was great. lazy river was too shallow, but overall a great swimming facility for the kids
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Brian, Glad to hear the kids enjoyed their stay at the Resort. Look forward to you visiting us again soon.
1 night family trip Jul 20, 2015
Brian
US
5.0 / 5Outstanding
"Regular visitor"
Love this place!!
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Jerry, So glad you love it! Look forward to you visiting again soon.
1 night family trip Jul 15, 2015
jerry
US
4.0 / 5Excellent
"Nice Resort Style Hotel"
Hotel was clean and had plenty of amenities. Close to the woodland pavilion and shopping. The pool is great; there are slides for kids and a lazy river.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Michael, Glad to hear you enjoyed your stay at our newly renovated Resort. We look forward to you staying again soon.
2 night romance trip Jul 10, 2015
Michael
US
5.0 / 5Outstanding
Wonderful, serene, private. An island trip without even leaving the country. Sure to return again!
Genuine Hotels.com guest review
2 night romance trip Jul 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Relaxation"
Fantastic resort. We booked for 4 days but stayed 6 to rest and relax while our son was at motocross camp. He played golf on the courses when he was done with camp. We enjoyed the lazy river and pool. Staff was very friendly. The movies and smores at night were incredible. Very close to the mall and other local attractions. We will definitely be back.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Nathan, Thanks for sharing your experience with us. Glad to hear you had such a great time you extended your stay! Sounds like you enjoyed all our on-site amenities and fun in the sun. Look forward to you visiting again soon.
1 night family trip Jul 9, 2015
Nathan
US
5.0 / 5Outstanding
Awesome! The perfect place for a sisters get away.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Lori, So glad you enjoyed your sisters getaway! Hope y'all visit us again soon.
1 night family trip Jul 6, 2015
Lori
US
4.0 / 5Excellent
"A good weekend get away"
It was nice to see the resort updated. The staff was attentive and friendly. We enjoyed the pools, lazy river and food.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Alex, So glad to hear you enjoyed our newly renovated property. Thanks for the kind words about our excellent staff and amenities. We look forward to you staying with us for another weekend getaway soon.
1 night family trip Jul 5, 2015
Alex
US
5.0 / 5Outstanding
"Hotel review"
Everything excellent.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Glad to hear you had a great stay!
1 night family trip Jul 5, 2015
cristobal
US
5.0 / 5Outstanding
"Family staycation"
We loved the resort! The rooms were clean and very nice. We have a 2 year old and she played all day long in the water park and made lots of friends. The wait staff was very nice and kept coming to check on us. The food was a bit pricey but everything we ordered in the pool area was very good. They had games and entertainment for the kiddos. There are also several restaurants close to the area. We went out to Market street at night for dinner. We will definitely go back again!
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Nereyda, So pleased to hear what a fun time you and your family had at the Resort. Thank you for sharing your comments with us. We look forward to you coming back again soon.
1 night family trip Jul 2, 2015
Nereyda
US
5.0 / 5Outstanding
Great Hotel. Nice pool,with mini waterpark. Hotel was kid friendly and adult orientated. Free shuttle to the local mall and dinning made it easy to get out and have a little fun. The hotel is 40 minutes from downtown Houston, heavy traffic made it difficult to get to some of the tourist sites like Nasa, the zoo and aquarium. The comfortable rooms make the drive worth it. Only issue was the lack of towel racks in the bathroom, no where to hang wet swim suits and towels
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Ray, Thanks for taking the time to share your feedback with us. We appreciate your comment about towel hooks in the bathroom and will pass along the suggestion. Glad to hear you enjoyed your stay and look forward to you visiting us again.
3 night family trip Jun 10, 2015
Ray
US
5.0 / 5Outstanding
"wonderful stay at woodlands resort"
We really enjoyed our stay everyone was so nice
Genuine Hotels.com guest review
1 night family trip Jun 6, 2015
lynetia
US
5.0 / 5Outstanding
"Retreat Meeting"
Very nice and relaxing resort...go for business and pleasure...
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Sharon, Glad to hear you had a nice and relaxing stay with us. Look forward to you visiting us again soon for business or pleasure!
3 night business trip May 31, 2015
Sharon
US
5.0 / 5Outstanding
"outstanding"
Perfect, but hidden costs I was not made aware of.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Greg, Thanks for sharing your feedback with us. We apologize for any fees you weren't made aware of during your check in. Hope you enjoyed your stay and will visit us again soon.
1 night romance trip May 30, 2015
greg
US
5.0 / 5Outstanding
"Fabulous hotel"
Everything was perfect. Fabulous hotel, the staff was always helpful and happy. I just think could be good have at the kids menu a option Mac and Cheese.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Vivian, Thanks for sharing your feedback with us. Will pass along the macaroni and cheese suggestion to our chef. Look forward to you visiting us again soon. Best regards, Leeann Sullinger
2 night family trip May 23, 2015
Vivian
US
4.0 / 5Excellent
"Nice Hotel"
Quick commute to Ironman Texas! Wonderful hotel room only gripe is that parking is not ideal. I had to drop my pregnant wife off in front of the hotel because parking was unavailable in front of our hotel building.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
John, Glad you enjoyed your stay for the Ironman Texas! We apologize for any inconveniences you experienced with parking due to our large occupancy level for the weekend of events. Hope you will visit us again soon.
3 night business trip May 14, 2015
John
US
5.0 / 5Outstanding
"Hidden Get-a-way in the city"
Everyone was very friendly. The resort exceeded our expectations, we are definitely planning on staying again! Hopefully a little longer. Pool is amazing!
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Shauna, Thanks for sharing your review with us. Glad your stay exceeded your expectations and you're already planning for your next trip. Best regards, Leeann Sullinger
1 night family trip May 2, 2015
Shauna
US
5.0 / 5Outstanding
"Couples weekend"
80 minutes Swedish massages were wonderful. Hotel is beautiful.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Glad you had a nice and relaxing couples weekend and enjoyed your spa treatment. Look forward to you staying with us again. Best regards, Leeann Sullinger
1 night romance trip May 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Pleasantly surprised"
Room was great (clean, ample size, comfy beds), as all have been recently redone. In room fridge is a nice size. Pool and waterpark are great family fun. Poolside bar and breakfast buffet are reasonably priced and of good quality.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Sean, Thanks for sharing your experience with us. Glad to hear you enjoyed our recently renovated property and hope you found time to float the new lazy river. We look forward to you visiting us again soon. Best regards, Leeann Sullinger
1 night family trip Apr 25, 2015
Sean
US
5.0 / 5Outstanding
"good resort, but..."
Very nice resort hotel. good food, good service, very nice efficient staff and nice set of swimming pools. Rooms were clean and quiet and comfortable, but need three things; a written directory for the resort with directions, hours, prices, etc.; light bulbs which work in every socket; potable coffee. For some reason, perhaps the water, the coffee in the fine new makers was just awful, and I wasn't the only one who noticed this.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Thanks for taking the time to share your feedback with us. We appreciate your suggestions and will pass them along to our management as we're always looking for ways to be even better. We now offer iPad minis in each guest room with an online directory as well as maintenance request option for any light bulb issues. We will also look into additional coffee options. Thanks again and we look forward to you visiting us again soon. Best regards, Leeann Sullinger
2 night family trip Apr 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Best get away in Texas!"
Wow, so awesome!! WE loved it. Everything about this place is amazing. I can't wait to go back and stay for 4-5 days and really enjoy all the resort has to offer.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
BJ, Thanks for sharing your experience with us. So glad you had a great getaway! We look forward to you staying with us again soon so you can experience all the fun in the sun we have to offer! Best regards, Leeann Sullinger
1 night romance trip Apr 24, 2015
Bj
US
5.0 / 5Outstanding
"Nice Hotel and awesome resort and landscaping"
single mother of two and my boys loved the resort, wish I could of tried the spa. but everything was good except an issue I ran into the hotel room something wasn't cleaned and removed in tone of the cabinets but everything was awesome.
Genuine Expedia guest review
Response by The Woodlands Resort & Conference Center
Glad to hear what a fun time you and your sons had at the Resort. We hope you'll have time to enjoy our spa during your next stay with us. Look forward to seeing you again soon. Best regards, Leeann Sullinger
Other trip Apr 24, 2015
A Traveler
US
5.0 / 5Outstanding
"rocking resort"
We stayed for a concert at the Pavillion. They had our room ready early which made it easier for us to get our concert on time. Can't wait to go back for a few days to enjoy the pool and lazy river
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Amy, So glad to hear you had a great time rocking out at the concert and enjoying our new guest rooms. We look forward to you staying with us again this summer to float the new lazy river and relax poolside at the Forest Oasis Waterscape. Best regards, Leeann Sullinger
1 night trip Apr 18, 2015
Amy
US
3.0 / 5Good
"Very clean and comfy"
This is a great place for golf and conference but not so great for a family getaway.
Genuine Expedia guest review
Response by The Woodlands Resort & Conference Center
Thank you for sharing your feedback. Glad to hear you enjoyed our meeting space and championship golf courses. We offer lots of family fun in the summer with our new lazy river, dive in movies, s'mores and weekend entertainment. We hope you will visit us again this summer for a family getaway to experience all the fun we have to offer! Best regards, Leeann Sullinger
Other trip Apr 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice rooms, very clean, great view of golf."
Weekend getaway with the wife for anniversary, very relaxing, spa and fitness center were under construction which we wanted to take advantage of but the facilities were very nice, rooms very modern and clean with great view of golf course. We had an AC unit out in our room but they quickly responded and moved us to another room very nearby and the tech was very friendly.
Genuine Expedia guest review
Response by The Woodlands Resort & Conference Center
Happy anniversary! Thank you for choosing to celebrate at our resort. Our fitness center and spa are currently under renovation so we hope you will visit us again to see the improvements. Look forward to your next visit! Best regards, Leeann Sullinger
Other trip Apr 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice place"
I was pretty disappointed about the emergency evacuation that caused us to loss our recreational family time
Genuine Expedia guest review
Response by The Woodlands Resort & Conference Center
Nancy, We apologize for any inconveniences you experienced during our emergency evacuation. We do appreciate your understanding as safety is first priority for all our guests. Hope you will visit us again for more family recreational time.
Other trip Mar 23, 2015
nancy
US
5.0 / 5Outstanding
"Awesome"
Ready to go back soon with the whole family........
Genuine Expedia guest review
Response by The Woodlands Resort & Conference Center
We can't wait to have you back with your whole family! Look forward to seeing you this summer.
Other trip Mar 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location"
Great location minutes away from shopping and entertainment. Resort just added a lazy river and a brand new steakhouse. It's my anniversary destination every year.
Genuine Expedia guest review
Response by The Woodlands Resort & Conference Center
Happy anniversary to you! So honored we are a part of your yearly celebration tradition. We are happy to hear you enjoyed our new lazy river and on-site steakhouse restaurant. Look forward to seeing you again next year for your anniversary trip. Best regards, Leeann Sullinger
Other trip Mar 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Fun night out."
We had a great time. Great place and ready to go back.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Jason, So glad to hear you had a great time and fun night out with us! We look forward to your next visit.
1 night romance trip Feb 21, 2015
jason
US
5.0 / 5Outstanding
"Great"
It was a great stay, my wife and I had a great time
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
DeRalph, So glad to hear you and your wife had a great time! Look forward to you staying with us again soon.
1 night romance trip Feb 7, 2015
DeRalph
US
4.0 / 5Excellent
"New Woodlands Resort"
All new Wing of the Resort. Great Room and New Restaurant.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Thomas, Glad to hear you enjoyed our new guest rooms and new restaurant on property. Look forward to you staying with us again soon.
2 night business trip Jan 7, 2015
Thomas
US
4.0 / 5Excellent
"Woodlands business trip"
Great hotel however amenities most hotels have for free are charged for.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Joel, Thank you for choosing to stay with us for your business trip. We offer most amenities complimentary while some have a minimal fee depending on the need. Please let us know if there's anything we can help with during your next visit and we'll be happy to accommodate. Best regards, Leeann Sullinger
1 night business trip Jan 7, 2015
Joel
US
4.0 / 5Excellent
"Quiet, except for early maid service noise in hall"
Overall, a pleasant experience. Some construction activity limited the amount of parking available to guests, had to move construction cone to self park. Nice remodeled room, Bed was hard, could have been softer.
Genuine Expedia guest review
Response by The Woodlands Resort & Conference Center
Mike, Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced due to our renovation. We are happy to announce the renovation is complete and look forward to you seeing our new property soon! Best regards, Leeann Sullinger
Other trip Jan 8, 2015
Mike
US
5.0 / 5Outstanding
"Cool resort"
The Room Was very cozy and very welcoming. Beautiful landscape though work in progress.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Ekenedilichukwu, Glad to hear you enjoyed your new guest room stay. Our landscape is being finalized as part of the renovation and should be completed soon. Look forward to seeing you again! Best regards, Leeann Sullinger
1 night romance trip Dec 26, 2014
Ekenedilichukwu
US
5.0 / 5Outstanding
"Houston"
Excellent choice! Great Tempurpedic bed.... going to have to buy one for home now!
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
So glad to hear you enjoyed a restful night stay in our new guest room. Look forward to you returning again soon.
4 night family trip Dec 24, 2014
A Traveler
US
5.0 / 5Outstanding
"pleasantly surprised"
Stayed for family event.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Susan, Glad to hear you enjoyed your family event at our property! Hope to see you all again soon.
1 night family trip Dec 19, 2014
Susan
US
5.0 / 5Outstanding
"So many serene areas, great for photo shoots"
Great family and friends weekend stay!
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Glad to hear you enjoyed your family and friends weekend getaway! Look forward to you all staying with us again soon.
1 night trip with friends Nov 29, 2014
A Traveler
US
5.0 / 5Outstanding
"We enjoyed our stay, so many wonderful areas"
Had a wonderful birthday celebration there. The staff are amazing . We enjoyed the steam room. The breakfast buffet is great. The fireplace outdoor was a great place to hang out.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Jessica, Happy belated birthday! Thanks for choosing to celebrate with us. Glad to hear you enjoyed our spa, breakfast buffet and new living room during your stay. We look forward to seeing you again soon. Best regards, Leeann Sullinger
1 night family trip Nov 29, 2014
Jessica
US
4.0 / 5Excellent
"Wish i had paid less."
It is a beauiful place (trees, water), under construction, not easy to find check in, nice people. Our restroom looked new but the rest of the room looked dated. Overall nice stay.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Laura, Thank you for sharing your feedback with us. We apologize for any inconviences you experienced during your stay due to construction redirection. The renovation will be complete this fall with all new and updated guestrooms and bathrooms. We look forward to you staying with us again once the renovation is complete to see all the new we have to offer! Best regards, Jasmine Avery
1 night romance trip Nov 7, 2014
Laura
US
2.0 / 5Fair
"The Woodlands in need of remodeling."
We were very disappointed to be camping out in one of the hotel's far away condo style buildings. the room itself was straight out of the 70's. it was not convenient to any of the hotel's guest services.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Jo, We are sorry to hear your stay didn't excced your expectations. Our property currently has two different room products. We recommend staying in our Fairway Pines accomodations to be closer to our main building and for a newer room type. We hope you will stay with us again to see our new Fairway Pines rooms. Best regards, Jasmine Avery
1 night family trip Nov 1, 2014
Jo
US
5.0 / 5Outstanding
"weekend getaway"
staff was extremely accommodating and pleasant. Well managed establishment.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Will, Thanks for your kind review. We are pleased to hear how much you enjoyed your weekend getaway. Look forward to you staying here again soon! Best regards, Jasmine Avery
1 night romance trip Oct 18, 2014
Will
US
4.0 / 5Excellent
"Peaceful Stay"
Peaceful even though under construction. We'll be back again.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Ella, Glad to hear you enjoyed your peaceful stay. Look forward to you visiting again soon! Best regards, Jasmine Avery
1 night romance trip Oct 11, 2014
Ella
US
2.0 / 5Fair
"Warning Bait & Switch!"
Made reservations for my anniversary and got confirmation for my luxury king size bed with pool access. Upon arriving at check in @ 4pm staff tells me that no rooms are ready and I have to wait. For a high dollar resort, the rooms need to be ready for check in time. When they told me my room was ready at 5pm..it was NOT the room I reserved. They were giving me 2 dbl bed on 2nd floor. And said that I reserved that type of room. And even though I had my confirmation and description of my reservation they still argued the point. With no place to stay I had to settle for what they offered. Place is still going through their multi million dollar renovation as they say, I would figure that they would be properly staffed to clean the rooms, have more posted signs, especially if your wanting to know the locations of certain amenities. This place needs hospitality hosts enough to take care of that size of resort. And for the cost of the room you would think they would use fabric softener on towels, felt like sandpaper. On the plus side the pool looked very nice and inviting, but didn't even get a chance to try it. Plan to walk everywhere as it takes forever to get a cart to come and get you. This is a management issue Not a 60 million dollar renovation issue. I'm sure once complete it would be a nice place to visit.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
JC, Happy anniversary to you! Thank you for choosing to celebrate with us. We are sorry to hear there was confusion regarding your room reservation. Please know we do our best to meet all guest accommodation requests based upon availability. Our guest rooms become available as soon as possible depending on occupancy levels. We appreciate your feedback and will share with the correct departments for ways to improve. As you mentioned we are currently undergoing a $60 million renovation which will include 184 new guest rooms, new steakhouse, new lazy river and updates to existing Fairway Pines guest rooms. We hope you will choose to stay with us again once the renovation is complete this fall. Best regards, Jasmine Avery
1 night business trip Oct 11, 2014
JC
US
4.0 / 5Excellent
"Nice!"
This is a convenient place to stay for a concert at the Pavilion.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Glad you got to enjoy a concert at the Cynthia Woods Mitchel Pavilion. Look forward to you staying with us again soon!
1 night trip Oct 11, 2014
A Traveler
US
1.0 / 5Poor
"Musty Room"
My wife and I were relegated to the "old and musty" section of the property. Unfortunately, the fee we paid was at the 4 Star level and the room was clearly built several millennia ago... Very dissatisfied with the stay
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Scott, Thank you for sharing your comments with us. We are sorry to hear your stay in our Forest Lake room product didn't exceed your expectations. We currently offer two different room types and would recommend Fairway Pines for a newer room product. We hope you will choose to stay with us again and experience our newly renovated property. Best regards, Jasmine Avery
1 night trip with friends Oct 11, 2014
Scott
US
3.0 / 5Good
"Old and small rooms"
The location is awesome if you want a nature getaway, but the rooms are old and small so it wasn't that great for us since we were just staying the night.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Ricardo, We are sorry to hear your stay in our Forest Lake rooms didn't exceed your expectations. Our 406 new guest rooms are all complete and the former lodges are no longer available. We hope you will stay with us again to see all the new we have to offer now! Best regards, Leeann Sullinger
1 night family trip Oct 3, 2014
Ricardo
US
5.0 / 5Outstanding
"Fantastic!"
Definitely five star. The room i stayed in was beautiful. I think i may have been the first guest to stay in it. There is still construction going on on the property but i did not hear a sound in my room. I will definitely choose this hotel again.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Lynne, So pleased to hear you enjoyed your stay and liked our newly renovated guest rooms. We appreciate your understanding of our renovation on property and can't wait to show you all the new we have to offer this fall. Look forward to you staying with us again soon! Best regards, Jasmine Avery
1 night business trip Sep 30, 2014
lynne
US
2.0 / 5Fair
"OVERRATED!!"
I did not have a pleasant experience at this hotel. I ordered room service into my room that took almost 2 hours and when I got the food half of it was not even correct. I called to speak with the manager and waited on hold for over 10 mins. I was livid. I think bc the hotel isnt all attached to eachother everything about it is an inconvience.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Julie, Thank you for taking time to share your feedback with us. We do apologize for your wait on room service and do our best to meet all guest's requests in a timely manner. Please know guests are our first priority and we take all concerns seriously. Hope you will choose to stay with us again. Best regards, Jasmine Avery
1 night trip Sep 19, 2014
Julie
US
1.0 / 5Poor
"Error in Selection"
Not a pleasant time at all! I paid for internet service and was on the phone with a technician for 1/2 an hour. Nothing resolved. Still charged for internet use. I called the front desk, shuttle, etc. No answer. Only when i dialed the "emergency" number did i get a response. I was doubled billed on my credit card on arrival and departure. The shuttle service was haphazard.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Bob, We apologize your stay didn't exceed your expectations. Thank you for sharing your feedback with us on ways we can improve our internal phone system and billing. We take customer feedback very seriously and hope you will choose to stay with us again to see our improvements. Best regards, Jasmine Avery
3 night trip Sep 18, 2014
A Traveler
US
3.0 / 5Good
"A work in Progress"
We were celebrating our wedding anniversary. We thought, for the price, that the accomodations would be stellar The original room we were in (Birch) had a lot of space but the decor was had that "Brady Bunch" 1970s vibe. Bathroom was not very spacious or accomodating. We immediately requested another room because there was nothing romantic about it, although the flat screen TV was nice. The patio had 2 chairs, it was on the second floor, but all you could see where 2 big trees. So room 1 was, small/cramped bathroom, no view, not romantic at all......Room 2 was located on the other side of the main street which was currently being upgraded/new construction. This room was much nicer, much smaller, but closer to what you expect a 4 star hotel to be. Patio had no view, but the pool area was very accomodating. Hotel staff was great and because there was no parking available close by they kept the gulf carts rolling 24/7. Close to most of the attractions in the Woodlands: Market street, waterway, etc..... But they really need to finish the new construction before we would return.
Genuine Hotels.com guest review
Response by The Woodlands Resort & Conference Center
Carl, Thank you for choosing to celebrate your anniversary with us. Sorry to hear your disappointment about our Forest Lake lodges but glad you were able to experience our newly renovated Fairway Pines rooms. We are currently undergoing a $60 million renovation to include new steakhouse, 184 new guest rooms, update to 222 existing rooms and lazy river that opened in July. All will be complete this fall and we look forward to you returning soon. Best regards, Jasmine Avery
2 night trip Sep 12, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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