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Brookwood Inn - Pittsford - Pittsford 43.05823, -77.47351
800 Pittsford Victor Rd, Pittsford, NY, 14534 United States
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Guest review summary
- 4.1 Average rating: All Trip Types
- 77% Recommended
- 26 Reviews
- 4.0 Hotel Service
- 4.1 Room Comfort
- 4.0 Hotel Condition
- 3.9 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (26) | 4.1 |
| Business | (4) | 4.3 |
| Romance | (4) | 3.5 |
| Family | (3) | 4.7 |
| With Friends | (1) | 5.0 |
| All Others | (14) | 4.1 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- Airport transportation (complimentary) available 24 hours
- Breakfast available (surcharge)
- Complimentary newspapers in lobby
- Concierge services
- Express check- in
- Express check-out
- Fitness facilities
- Internet access in public areas - complimentary
- Internet access - wireless
- Parking (free)
- Safe-deposit box - front desk
- Sauna
- Spa tub
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Business center
- Dry cleaning/laundry service
- Event catering
- Meeting rooms (small groups)
Accessibility Features
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Rooms (all rooms include)
- Air conditioning
- Cable/satellite television channels
- Cable television service
- Clock radio
- Coffee/tea maker
- Complimentary weekday newspaper
- Cribs (infant beds) available
- Electronic/magnetic keys
- Extra towels/bedding
- Hair dryer
- In-room safe
- Internet access (complimentary)
- Iron/ironing board
- Microwave (on request)
- Multi-line phone
- Pay movies
- Premium television channel(s)
- Refrigerator (on request)
- Rollaway beds
- Video-game console
- Voice mail
- Wake-up calls
- Window opens
- Wireless Internet access
General
- Air-conditioned public areas;
- Bar/lounge;
- Elevator/lift;
- Fireplace in lobby;
- Number of floors: 5;
- Number of rooms: 108;
- Restaurant(s) in hotel;
- Swimming pool - indoor;
- Television in lobby
| Check-in time is | 3 PM |
| Check-out time is | 11 AM |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Dining
Peter Geyer - Open for breakfast, lunch and dinner, Monday through Friday. Open for breakfast and dinner on Saturday and Sunday. Steaks, seafood, burgers.
Guestrooms Guestrooms
Deluxe One King
1 king bed. Complimentary wireless Internet access. TV with premium cable channels. Iron/ironing board. Hair dryer.
All rooms include All rooms include- Air conditioning
- Cable/satellite television channels
- Cable television service
- Clock radio
- Coffee/tea maker
- Complimentary weekday newspaper
- Cribs (infant beds) available
- Electronic/magnetic keys
- Extra towels/bedding
- Hair dryer
- In-room safe
- Internet access (complimentary)
- Iron/ironing board
- Microwave (on request)
- Multi-line phone
- Pay movies
- Premium television channel(s)
- Refrigerator (on request)
- Rollaway beds
- Video-game console
- Voice mail
- Wake-up calls
- Window opens
- Wireless Internet access
Deluxe Two Queens
One king bed or two queen beds. Complimentary wireless Internet access. TV with premium cable channels. Hair dryer. Iron/ironing board.
All rooms include Accessibility featuresTerms & conditions
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Prices shown exclude taxes and fees unless otherwise stated.
Nearby Activities & Points of Interest
3.0+ mi
- Downtown Henrietta - 7.0 miles
- Highland Park - 8.3 miles
- Frederick Douglass Statue - 8.5 miles
- George Eastman House - 8.5 miles
- Rochester Museum and Science Center - 8.7 miles
- University of Rochester - 8.8 miles
- Strong Memorial Hospital - 8.9 miles
- Memorial Art Gallery - 9.0 miles
- Strong National Museum of Play - 9.2 miles
- Downtown Rochester - 9.7 miles
- Greater Rochester Intl. Airport (ROC) - 11 miles
Reviews
Filter by:
-
All (26)
- Recommended (20)
- Not recommended (6)
"Needs more improvement"
Reviewed by a Hotels.com guest on Oct 28, 2009
Even though it looks like this hotel has received a recent overhaul it still needs work. The heating is outdated being a manual system under the window. It produces a very dry heat and is noisy when it kicks on (typical in older hotels). Wear and tear in bathrooms easily visible. Restaurant is expensive for breakfast and selection is poor. Service though was exceptional - friendly and considerate.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 2.0 Room Comfort
- 2.0 Room Cleanliness
"Just OK"
Reviewed by a Hotels.com guest on Jun 9, 2009
Did not realize that if you book through Hotels.com, you are not guaranteed a non-smoking room. So, we got a smoking room and were not able to switch. Smelled horrible. Very noisy in the hallways and could hear everything in out room
Overall Rating
out of value="5"- 4.0 Hotel Service
- 3.0 Hotel Condition
- 3.0 Room Comfort
- 2.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 29, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 2.0 Room Comfort
- 2.0 Room Cleanliness
"Expensive for upstate NY"
Reviewed by a Hotels.com guest on May 27, 2009
Very comfortable and well appointed guest rooms. Bathrooms need updating! Short car ride in to the village of Pittsford. Plenty of breakfast options in the immediate surrounding area.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 2, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Terrible getaway!!!!"
Reviewed by Karen of Rochester on Apr 1, 2009
First arrived are room was mixed up with someone else , when we got A room unpacked tv didnt work had to pack back up move to new room , following day dust balls all over . made pitcure on lamp to dust, Never recomend this place and wha a smell of milew!!! told them we wanted to leave early would not refund anything , We left early anyway !!!!
Overall Rating
out of value="5"- 1.0 Hotel Service
- 1.0 Hotel Condition
- 1.0 Room Comfort
- 1.0 Room Cleanliness
Reviewed by Jessica of Rochester on Mar 28, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 2.0 Hotel Service
- 1.0 Hotel Condition
- 1.0 Room Comfort
- 2.0 Room Cleanliness
"Very nice hotel"
Reviewed by a Hotels.com guest on Mar 20, 2009
I stayed at this hotel to go to a conference at the local college. It was a very pleasant experience! Had a great stay!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Friendly Staff"
Reviewed by a Hotels.com guest on Mar 2, 2009
The staff was extremely friendly
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"great room"
Reviewed by john of northampton on Feb 27, 2009
great big room ,clean, pool small but good for young kids to play,on site dining is just ok ,great place if visiting pittsford,fairport area
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Ugly exterior with good rooms and mediocre restaurant"
Reviewed by a Hotels.com guest on Dec 10, 2008
My second stay at this hotel, due to its convenient location in relation to Pittsford relatives. First stay--not through Hotels.com was much pricier, so this was a pleasant surprise; and my room was nicer this time. Quiet, well run and pleasant, despite a stark and unwelcoming exterior appearance (looks almost like a hospital...). The inhouse food service is to be avoided--overpriced and disappointing in quality--otherwise a very good place.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Dec 1, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great hotel"
Reviewed by a Hotels.com guest on Nov 5, 2008
Very friendly staff. Clean rooms with the new modern sheet set-up. Bathrooms could be updated - sinks and faucets were old. Room service was fast and efficient. I will definitely stay there again. It is a better value than Hampton Inn down the road.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Not the Value for the Money"
Reviewed by a Hotels.com guest on Oct 29, 2008
The light next to the bed didn't work, the rubber bath mat needed cleaning and periodically the toilet would start running. The beds were comfortable, though. Also, we arrived on a Friday night and the smell of fish from the hotel restaurant not only filled the lobby but we could smell it on the second floor. Even though we were on a non- smoking floor, we also smelled cigarette smoke as we walked down the hall.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 2.0 Hotel Condition
- 3.0 Room Comfort
- 3.0 Room Cleanliness
"Very good hotel, good service, very comfortable bed!!!"
Reviewed by a Hotels.com guest on Sep 17, 2008
I loved my stay in this hotel. I specially loved the bed which was very, very comfortable. Staff is friendly and available. I definitely recommend this place!!!
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Pleasantly surprised"
Reviewed by Debby of Arlington on Sep 4, 2008
The hotel was very nice and kept very clean. Even the grounds. It's right off the Motorway, which made it convenient to get to where I needed to be. The Mall is only a couple miles away and a couple of nice restaurants. The staff was really nice except for the one on duty when I was checking out. Wasn't too keen about her. But thankfully that was the only time I saw her, or she would have ruined everything....wish I could remember her name. But other than her, it was 1st rate. I would stay there again for sure.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 21, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 3.0 Hotel Condition
- 4.0 Room Comfort
- 3.0 Room Cleanliness
"Forgot my wake up call"
Reviewed by a Hotels.com guest on Jun 30, 2008
The room could have been cleaner, and I put in for a wake up call for 6am, and received no call. Good thing I woke up on my own.
Overall Rating
out of value="5"- 2.0 Hotel Service
- 3.0 Hotel Condition
- 4.0 Room Comfort
- 3.0 Room Cleanliness
"Non-smokers beware"
Reviewed by a Hotels.com guest on Jun 26, 2008
Our one problem with this hotel was that the housekeeping staff stood outside the back door smoking quite a bit, and that was the door that was closest to our room, and the most convenient for us to use, but I couldn't because of the smoke, and that lobby also reeked of smoke.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 3.0 Room Cleanliness
Reviewed by a Hotels.com guest on Feb 22, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Feb 17, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Didn't meet all the promises"
Reviewed by a Hotels.com guest on Aug 27, 2007
We were promised a room with two full-sized beds--but were told when we got there that they don't guarantee this for on-line bookings. Instead we were given a room with a queen-sized bed and a convertible couch.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 11, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jun 11, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Very Impressed"
Reviewed by EP of Cooperstown, NY on Apr 13, 2007
I chose this hotel primarily based on location to a testing center I needed to go to. It was rated with only 3 stars so I thought it would be adequate but nothing special. I was very surprised and impressed. The hotel was very clean, the room was tastefully decorated and quiet. There was free wireless internet access and movies available to order. I also requested a refrigerator and one was placed in the room along with a microwave before my arrival. A complimentary paper was placed at the door in the morning. The hotel offers a delivery of coffee and a scone for breakfast. They have a pool and fitness center as well as a steakhouse/bar on premises. Unobtrusive but attentive staff, easy check out. I would stay there again.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 30, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews