"nothing to waste money on"
Poor customer service not good prices hamburger 10. Dollars not worth it found spider in bed never come backGenuine Hotels.com guest review
Very Clean, and comfortableGenuine Hotels.com guest review
"Friendly service, comfortable rooms"
I stayed at this hotel for six nights, and it was a very comfortable hotel. The staff at the front desk is beyond amazing, the room was clean and comfortable and the night that I ordered room service, it was delicious. The only negative to my experience involved multiple families with very young children who were set free to slam doors, scream and run […] at their free will. It wasn't the hotel's fault or even the children's fault. It was the parent's responsibility and neglect that made it such an unfortunate situation for the other guests. Marvia at the front desk was very helpful in moving me to a different part of the hotel since I was there to get work done, and needed a reasonable amount of quiet. I put up with the noise for one night, and I finally had to put my ipod ear buds in with loud music at 1:00 AM so I could sleep. I was very happy to be moved, and in a friendly manner. She didn't make me feel bad about the situation at all, and I greatly appreciated it. Read moreGenuine Expedia guest review
"Prime location and easy access to highway"
The hotel staff was pleasant and helpful. For the price of the hotel I would have expected a continental breakfast to be included in the room rate. The dinning room breakfast staff was pleasant, but seemed a little unsure about the payment process. We wanted to just add the cost of our breakfast to our room bill, but it seemed to cause confusion so […] we paid on the spot. We have stayed at this hotel prior to the recent updates and were very pleased with the renovations. Would definitely stay here again. Read moreGenuine Hotels.com guest review
"Bushnells Basin, will return"
front desk staff were friendly and courteous. waitress at the restaurant, wreaked of alcohol and looked as if she had smoked way too much crack. but overall we enjoyed our stay.Genuine Expedia guest review
"close to family"
very friendly staff patio warm pool attractive cleanGenuine Expedia guest review
"Great staff and so clean!!"
This is our 2nd time staying at a hilton garden. The front desk people are amazing. Nancy at pittford hilton went oujt of her way for us.Jeff at chicago hilton Garden did as well. The hotel was very clean. All the staff were so nice and helpful! We would stay here again!!!Genuine Hotels.com guest review
"Customer Service Without Peer"
The Hilton Garden Inn in Pittsford, NY provided the perfect location for my family to join during the unfortunate funeral of a loved one. The staff was simply outstanding in every respect. They were friendly, most helpful, willing to accommodate our special requirements, and provided a most caring and warm atmosphere to my family. The food service was […] excellent, and 24/7 coffee/tea service in the Lobby was terrific. The room was clean, and comfortable. The location of this hotel was perfect as the family needed to be in Pittsford during the day. We highly recommend this hotel to all travelers. Read moreGenuine Hotels.com guest review
This is my second stay and I am going to continue to stay here every time I visit rochester to see my family. The staff--all of them- are professional, friendly, and very helpful. I feel right at home and I would I feel that the hotel is great value for money in an excellent location.Genuine Hotels.com guest review
We had an easy check in, great room. Enjoyed the jet spa pool and easy check out. Everything was quick and hassle free.Genuine Expedia guest review
"quiet and relaxing"
Staff was excellent. Hotel was well kept, clean and inviting. Rooms were relaxing and very clean. Overall a great stay.Genuine Hotels.com guest review
We were very pleased with our entire experience. Staff were very pleasant and professional, room was fine, and this place is absolutely immaculate.Genuine Hotels.com guest review
"Very good hotel"
Staff was excellent, room was comfortable and breakfast was cooked very well to orderGenuine Hotels.com guest review
We reserved two queens a month in advance, and were told upon arrival that all they had was one king. What's the point of a reservation? Front desk did set us up with nice rooms down the street and made an effort to make us happy. Still disappointing and inconvenient.Genuine Expedia guest review
Everything was great except a bit of confusion during breakfast. Not the most organized system.Genuine Hotels.com guest review
"A Step Above the Other Chains"
You could tell the second you saw the front door that this was a nice place as compared to other chain hotels. Really liked the bar. Room was very clean. I am not usually impressed but felt this was very nice.Genuine Hotels.com guest review
I LOVED my stay at this hotel. The room was beautifully decorated and very clean. I enjoyed the Keurig Coffee Maker, the refrigerator and the microwave. The staff was very professional and cheerful. The breakfast was wonderful, especially the feta cheese and roasted red pepper omelette. I am definitely staying here again when I have to travel near Rochester. […] The hotel is very conveniently located to the freeway and the Eastview Mall. Read moreGenuine Hotels.com guest review
"Family Weekend at St.John Fisher College."
We had a great weekend. Hotel was nice. Bed was extremely comfortable. Staff was very helpful. We did not eat breakfast at the hotel but did have a drink in the bar. It was clean and well staffed. Lobby drinks and snacks was a nice touch. We stayed at this hotel when it was the Brookwood. Now it is a Hilton Garden Inn and it has been modernized and […] updated. We have probably stayed there a dozen time, always with an activity at St. John Fisher. Usually, we got a discount because of the college. Now the new management does not offer that discount, so the cost was more than previous years. Possibly that is the price for the updates. WE like the hotel because of its proximity to the college, shopping at the mall. and the many restaurants that are close by. Overall it was a good weekend. We would probably stay there again but we may look for a cheaper price elsewhere. I was able to get a little lower rate through Expedia.The only real complaint other than the price was the shower. Water pressure was fine but difficult to get a real hot shower. Read moreGenuine Expedia guest review
"Heavy Slamming Doors"
The Hilton Garden is a nice looking hotel in a good neighborhood. The staff were extremely helpful and pleasant to deal with. However..... Every room door is of extremely heavy construction, and each of them has an automatic closing system that causes the door to slam shut. Every "slam" is transmitted throughout the building. The consequence is that […] as soon as the first guest leaves their room in the early morning, the "Thump" from the slamming door wakes up every other guest in the building. Then another guest leaves, and there's another "Thump", and another..... "Thump." Thirty second later, just as you're dozing off.... "Thump." Read moreGenuine Hotels.com guest review
"Very nice but still needs a few finishing touches"
I stayed while visiting family for 9 days. The hotel gym needs to be fitted with weights that are less than 15lbs per hand weight for females and males. The restaurant needs work - fine for breakfast (barely) but not inviting for dinner at all and menu very basic at best- loud kitchen staff and bar staff too- think I know more than I care to know about […] everyone's personal life there! But the staff at desk were very nice and professional and rooms clean and lobby tidy and clean with nice cookies and coffee daily in lobby. I would definitely stay again but they need to still add some finishing touches to make it as good as possible for business and personal travels Read moreGenuine Hotels.com guest review
When checking in theat the front desk gave us a room with 1 bed for a family of 4. She went on to blame expedia forthe mistake however we had the confirmation paperwork with us. Then the AC was not working. The brightvstar of our trip was the maintence guy who just wanted to make our stay good. He fixed the AC however after goingfor a walk it wasn't […] working, so back to the front desk. This time heput a whole new AC unit in and everything was great. Read moreGenuine Expedia guest review
"A day in Pittsford"
Nice hotel ,clean rooms , good location. everything was class A......Genuine Expedia guest review
"A wonderful visit"
We had a wonderful stay at the Hilton Garden Inn Rochester/Pittsford. The room was lovely, the staff were incredibly friendly and helpful. They couldn't seem to do enough. We had a great visit with family and enjoyed our location very much. We'll be back before long. This spot is too lovely to be away from for long. Thank you so much for making our […] visit so memorable. Read moreGenuine Hotels.com guest review
"This hotel is a renovation of an older one"
everything was brand new. the lobby was very nice. they offered complimentary iced cucumber and iced orange water and nice oatmeal cookies. the staff was excellent. in the room everything was brand new and clean which i love. my only problem was the weird stucco like walls and ceiling of my room from the previous hotel entity. also the shower head was […] nothing to write home about, given the newness of everything else. the color scheme in the room was an almost neon green and orange, which was hideous at night when we arrived but was more understandable in sunlight. i hate those awful economical light bulbs with a vengeance, but it's hard to escape them these days. very clean hotel, if you're not bothered by those stucco walls, then you will be very happy. Read moreGenuine Expedia guest review
Very nice hotel in a small community. Close to good restaurants and shopping. Bar and restaurant on property. Pool and hot tub very well maintained.Genuine Expedia guest review
"Very nice hotel"
We stayed one night during the 2013 PGA Championship. The check in process was fast, friendly and efficient. The front desk was very helpful with information on shuttles to Oak Hill Golf Club. Our room was clean and pleasant, and the bed was comfortable too. Everyone from front desk personnel to the wait staff at breakfast were quite nice. We would […] definitely stay here again. Read moreGenuine Expedia guest review
overpriced pantry - yikes! Bagel shop within walking distance for much cheaper breakfast for a family.Genuine Hotels.com guest review
"Comfortable, affordable hotel"
Excellent staff, comfortable beds and room, very good amenities, very clean, would definitely come back here when in the area.Genuine Hotels.com guest review
This hotel was a pleasant surprise. We will certainly go back.Genuine Hotels.com guest review
We had a great time. We live in the area and wanted to be close to home, but far enough away from our kids. It was the perfect balance. The room was very clean and still had that new smell. The service was excellent. Everything was great!!!!!Genuine Hotels.com guest review
room was large, clean and pleasant. The main (excellent) surprise was the food. For once, we stayed at the hotel for dinner and were very positively surprised by the food: tastefull ingredients, well prepared.Genuine Expedia guest review
"Hilton Garden Inn - nice hotel in Rochester"
The Hilton Garden Inn is a very nice hotel. There is a fitness center with aerobic machines and an indoor pool. The business center was functional. We would stay at this hotel again. My only complaint was housekeeping knocking on our door at 8 AM and again 45 minutes later. We were checking out that morning – why didn’t housekeeping know that and just […] waited until the front desk notified them we had checked out? Read moreGenuine Hotels.com guest review
"Will return next year!"
On the water is the best. Very pleasing and festive atmosphere. Location to surrounding areas very strategic.Genuine Expedia guest review
"we will be back again ...."
this is our second time here and will definitely be back!Genuine Hotels.com guest review
we wanted a quiet couples getaway from the kids and we got it awesome !Genuine Hotels.com guest review
"Excellent experience overall!"
This hotel was completely renovated and reopened as a Hilton Garden Inn in early 2013. It makes a very nice first impression. The lobby is spacious, bright, and clean. It also features free coffee, tea, water (both lemon and cucumber flavored), and tasty cookies. There is an adjoining bar/restaurant at which we ate dinner and breakfast. The dinner menu […] was only adequate, but the food was generally tasty and service was excellent. We found the breakfast buffet to be somewhat limited in selection and a bit bland, but the service was very good. Our room was very clean and well-appointed. Contemporary bathroom. Ample lighting, good heating/air conditioning, plenty of outlets. The hotel also has a swimming pool and hot tub, both of which are small but perfectly useable. The pool area was clean and had plenty of fresh towels. Overall, a very nice experience. There were also plenty of good restaurants within a short drive, and the Erie Canal walking/biking path were very close as well. Read moreGenuine Hotels.com guest review
I was grateful that I got a good rate from Hotels.com because their online rate was extremely inflated for what they offered. Staff was very nice and the first floor was nice. But the breakfast was very limited. The rooms were archaic in their design and furniture (except the flat-screen TV-- it actually looked out of place). However, I did like the […] mahogany. That was positive, but it just looked very old. It was clean and they kept everything clean. The bed was a 4 out of 5 in terms of comfort. The pool appeared to be the size of an area rug. It was reallllly small. I thought it was funny there was a guy in there swimming back and forth and he got maybe 5-6 strokes in each way. All-in-all for a business stay, it served its purpose and it was very close to the office I had to go to. So it was a little above okay but not worth their advertised rates. Read moreGenuine Hotels.com guest review
"Great Hotel for the price"
very nice inn , conveniently located off interstateGenuine Expedia guest review
TV remote could not operate from bed because large bureau placed under Tv that interrupted remote signal - had to move bureau to side; TV remote was still sporadic in working. Breakfast was pretty spotty - some food was stale; water not hot enough to make instant oatmeal work; coffee was great. mattress was lumpy and deeded to be replaced. Glad to hear […] changing and renovated to Hilton Garden Inn. Read moreGenuine Hotels.com guest review
Very friendly staff and clean roomsGenuine Hotels.com guest review
"not bad but expected more"
For the price I would have expected more--especially when checking in (ie offer to help bring luggage to room). Nothing negative about the stay but I would try someplaceelse in the same price range.Genuine Expedia guest review
"Very comfortable and clean."
I selected this hotel for it's indoor pool. I like to stay fit while traveling and do my water aerobics however the temperature of the pool made it impossible. The water temp was in the low 70's and I was unable to tolerate it. I was very upset and disappointed. The vending machine with two water selections was empty and the restaurant had a very good […] but very limited menu. We also wanted a specialty drink at the bar and the bartender could not make it as she was a waitress in the restaurant and had no bar experience. She was very nice but the drink was a simple one also. I expected more for the high price of the room. Location was great and it was very quiet. The room was spacious and very comfortable. Read moreGenuine Expedia guest review
"Disappointment over all..."
I was disappointed in the cleanliness of the room. There were stains on the bedspread, and the carpets; the pillows smelt dirty, and I felt itchy all night. Also the breakfast was below par. Only super sugary cereals, no toast and again, super sweet pastries. There were only cold hard-boiled eggs and the only fruit provided were apples. Also, they ran […] out of coffee frequently. Read moreGenuine Expedia guest review
I used to live in the area so I know Bushnell's Basin is a safe and convenient....and remember when the Brookwood was built. The room was very clean however it is in need of an update. The doors have considerable markings at the bottom as you walk down the halls and there appears to be minor updates of faucets and flat screens in the rooms which help […] but does not hide the need for a overhaul. The staff were very friendly, helpful an overall it worked for what we needed. Read moreGenuine Expedia guest review
On our trip to Rochester, we stayed in 2 other hotels on our way to the Brookwood Inn. This was the most expensive of the 3 hotels and offered the least. In the others we had a refrigerator and microwave in the rooms. The breakfast in the morning offered some sort of warm food along with the usual cold offerings. We were however pleased with the way […] we were greeted and treated. It was convenient to the highways that we traveled the most and to shopping. Read moreGenuine Hotels.com guest review
"Won' stay again."
Lobby does not match rooms. Entrance and lobby very inviting. Rest of hotel is old. Needs new or cleaned carpets.Genuine Hotels.com guest review
"Nice hotel, but getting a bit dated"
The room was comfortable and the staff was extremely friendly. The room decor is a bit dated, but very servicable. For any runners or bicyclists, the hotel is only two blocks from a path along the canal and it runs for miles in either direction. The hotel is a very good value for the price.Genuine Hotels.com guest review
just ok..nothing specialGenuine Hotels.com guest review
Nice hotel, clean, friendly staff. Pool and hot tub nice. Only downfall beds uncomfortable. Would stay again, though.Genuine Hotels.com guest review
"Poor sound insulation"
It is overall a pleasant place, but one fatal flaw exists. At least in our room, the wall adjoining had very little if any sound insulation, so that we readily heard just about everything going on there. We needed earplugs to make it through the night. Moreover, the TV's are hung on the wall, so that any sound from the one next door transmits far too […] easily to the next room. Read moreGenuine Expedia guest review
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