"Don't Rely on Airport Shuttle"
We booked our shuttle reservation a week prior to our visit. On the afternoon of our arrival, there was no shuttle. After many repeat calls to the hotel where they said they could not reach the shuttle driver and 1 hour later, we took a $50 cab ride to the hotel because we had an engagement to be at. We talked to guests at hotel who had a similar experience […] with the shuttle making them wait long periods of time and not being there on time. Further, the walls are paper thin as we heard people above and beside after midnight laughing and shouting. Grout in tub area was dirty. Read moreGenuine Hotels.com guest review
Mostly the included breakfast was somewhat disappointing with heavy carbs and many pastries. Coffee was also cold as well as well as the tea water! Staff was excellent however!Genuine Expedia guest review
This hotel was pleasant. Our room was conforatble but the free breakfast was filled with so many breads and not enough egg items. The coffee/tea cups were so small we went to the bagel store down the street for our morning coffee/tea. The hard boiled eggs were not set on ice, so I wouldn't eat them. My husband enjoyed the Tuscan Margarita the first […] night we arrived. Be careful of closing the hotel room door while inside the room. It doesn't lock until you slam the door continuously, four times was my average. Not very welcoming for other guests I can say. There was ample parking even when we would come back to the hotel in later in the evening and there was sufficient lighting as well. The bathroom by the front desk doesn't have a/c so it is quite stuffy. The front desk empolyees were very friendly and prefossionable. I was surpirsed by the thin toilet paper & towels for the additional price you pay at the Best Western in Victor. Very close to the freeway entrance and there is a Abbott's Custard down the street. Read moreGenuine Expedia guest review
"Moving thru the area fast!"
Fun place to stay, pool and exercise rm great. Lobby quite grand. Whirlpool tub in bathroom was a nice, welcomed surprise. Breakfast good, except choice of health cereal and more fresh fruit would be welcomed.Genuine Expedia guest review
Room was really big and beds were super comfy! We checked in late (after midnight). Front desk staff was very friendly and pleasant.Genuine Expedia guest review
awesome.. the staff especially the front desk staff especially Nancy was spectacular.Genuine Expedia guest review
"very good deal"
Nice hotel. Beds were more comfortable than many we've stayed in. Kids enjoyed the pool although they never seemed to have enough pool towels available. Breakfast was the best continental breakfast I can remember from a hotel, no hot items - waffles, eggs, etc. - but great selection of muffins, bagels, breads, cereals, and juices. Location was convenient […] for our quick trip to see LDS historical sites. Is less than 15 minutes fom Palmyra. Definately stay here again. Read moreGenuine Hotels.com guest review
"One night stay"
This is a quiet, clean hotel with pleasant pool & spa area.Genuine Expedia guest review
found the bed linen in poor conditions. Maid service very slowGenuine Hotels.com guest review
"Good hotel for the money"
For the money, this hotel was great! We had the pool and hot tub to ourselves and the kids really enjoyed it. The only real issue we had was about 30 seconds after the toilet was flushed, the pipes would groan in the most alarming mannner. Freaked my kids right out.Genuine Expedia guest review
Except for the overstuffed pillows with small lumps, this was an excellent choice for last-minute hotel need while en route to NYC. It was in a lovely wooded setting and quiet, It appears to be about to change to a Hilton Garden Inn (per the printed note pad near the phone in the room.)Genuine Expedia guest review
Staff were very pleasant and helpful. Room was clean, but needs some TLC from mantenance. Location was very conveinent for us- nearby restaurants and mall.Genuine Hotels.com guest review
"Great stay at a very competitive price"
Everything was fine. Nice pool and fitness center. Would stay there again if we were in the area and the price was comparable.Genuine Hotels.com guest review
"Convenient and reasonable rates but a few issues"
While the hotel seemed to need some refurbishing, the staff was fabulous...including bringing my grandson a handmade (and staff signed) card for his birthday. The pool and spa were nice, as was the outdoor deck. The new restaurant was convenient and food tasty but the prep time was incredibly slow. The bar ran out of Baileys....odd!Genuine Hotels.com guest review
"Really Disappointing Experience"
There were water stains on the furniture, the air conditioner did not work, the bathroom sink wouldn't drain, and the staff was not terribly helpful or friendly when checking in or out.Genuine Expedia guest review
Relaxing but too short!Genuine Hotels.com guest review
"Just an average hotel"
the room was ok-but certainly not outstandingGenuine Hotels.com guest review
"Can do better"
Not the best value in the area. A bit old and tiredGenuine Expedia guest review
"Great staff. Horrible beds and pillows"
Hard beds and overfilled pillowsGenuine Hotels.com guest review
"Good Hotel with One Serious Flaw"
The room was quite large and well-equipped, with an excellent bed, good tv, and satisfactory bathroom. The heating system was difficult to control, however. It was reasonably quiet. The fitness center is quite good. The serious flaw with this hotel is the breakfast, which is very poor. We would have paid more to eat something decent.Genuine Hotels.com guest review
Needs some renovation in our rooms, and freeway nearby a bit noisy, as was air conditioner.Genuine Hotels.com guest review
"An nice alternative to downtown Rochester"
I was traveling for business and wanted to stay somewhere other than downtown Rochester. The hotel and restaurant staff were all pleasant. The hotel was quiet and relatively clean. The bathroom was a little small but clean and that is more important. The continental breakfast was on the 2nd floor of the lobby and no one told me that but I found it anyway. […] The hotel restaurant La Rosa's was a nice surprise. The Chicken Parmesan was enough for 2 people and the flavor was great. This hotel was a great choice. Read moreGenuine Expedia guest review
I stayed at this hotel for three nights and felt very safe. The neighborhood is great, and you can walk around by yourself. The beds are very comfortable. My only complaint, which is minor, is that the pool is quite cold. The staff were very friendly and accomodating. I will stay here again.Genuine Hotels.com guest review
"Bait and Switch"
Ordianarily I would give this hotel a high rating. However, this hotel is switching people who book king size bedrooms to queen size bedrooms claiming that online bookings are not guaranteed the room they booked. This is a classic bait and switch where you think you are booking a great room at a great price only to discover that they gave your room […] to someone else because they were willling to pay a higher price. Hotels.com was terrific and they help me get a price reduction for the inconvenience. I will use hotels.com again, but I would not recommend the Brookwood Inn without a phone call to get them to guarantee your room. Read moreGenuine Hotels.com guest review
"Great Location for Nazareth College parents"
Very nice hotel with very comfortable rooms located right on main road in Pittsford. Breakfast is provided and the hotel has a nice Italian restaurant. Very nice staff - overall great experience.Genuine Hotels.com guest review
This hotel needs to seriously update its bathrooms. Our bathroom sink was cracked with rust stains, the shower was the same. For the price they charge per night it is not worth the money. The recently opened an Italian restaurant that is overpriced with very limited selections.Genuine Hotels.com guest review
"Brookwood Inn, Pittsford"
Gun-shy from having hit a deer two weeks earlier, we didn't want to drive our just-repaired vehicle all the way home on Christmas night, so we stayed over after spending the day with family. We had a restful night, followed by breakfast with the grandkids, and traveled home in broad daylight that afternoon. And no more deer... What a pleasant holid […] ay! Read moreGenuine Hotels.com guest review
"Brook wood Inn, Pittsford, NY"
The location is perfect; close to family, restaurants, shopping centers, etc.. We were disappointed our last two visits since the restaurant and bar in the hotel were closed.Genuine Hotels.com guest review
"Beautiful for the Price"
We found a really good deal online and were very satisfied with everything this hotel had to offer. When the bar was busy, they stayed open late, the lobby was beautiful, and our rooms were clean and nice. I would stay again.Genuine Hotels.com guest review
Very comfortable hotel, the free breakfast could stand an upgrade.Genuine Expedia guest review
"Great hotel with all the perks!"
My family stayed at the Brookwood Inn while our son played in a local basketball tournament. Great staff, pleasant environment, clean, modern, spacious room. We enjoyed the pool, hottub, free Internet, continental breakfast, etc.. Would definitely stay again when in the area. Note: The onsite restaurant and bar were under construction when we stayed […] so your stay will only be better when it re-opens. Read moreGenuine Expedia guest review
The room that we stayed in had a torn spot on the couch, the coffee table had some severe damage to the top, the refrigerator and the micro wave had a number of dents in the exterior. The room was really cold; we discovered that the air conditioner/heater had a very cold draft coming under neath the unit. It helped to put cushions or pillows next to […] it. We rented two rooms -- the other room had no problem with the heat. Read moreGenuine Hotels.com guest review
"A real treat!"
A delight - non "chain" environment, professional yet friendly staff, very nice pool, great location, worth every penny!Genuine Expedia guest review
Stayed at the Brookwood Inn for a few nights while in business, and due to nature of my schedule, I slept (tried) during the day. Unfortunately every morning around 10:00am until 11:30am or so I would go into (PTSD)* attacks. Housekeeping would start to slam doors non -stop (deliberately or not), but it felt like being in Kosovo and/or Iraq during the […] first days of bombing campaign in Desert Storm all over again. Pretty scary !! * post-traumatic stress disorder Read moreGenuine Hotels.com guest review
Has the look and feel of a high class hotel, very professional and friendly staff as well. Everything was amazing except for two things. The toilet could barely flush a single piece of tissue paper. The other thing that bothered me was the tv remote. Huge flatscreen and the remote hardly worked. Also the tv guide was wrong so I had to flip through every […] channel to find anything worth watching. Read moreGenuine Hotels.com guest review
Hotel was modern, clean, convenient from highways. Had I known I would have booked another night. Will definately stay again on next trip to Rochester. Extremely satisfied!!!Genuine Expedia guest review
This is the 3rd time I have stayed here on business. The staff is always very polite, courteous and helpful. The room was clean and the bed was very comfortable. I was disappointed that the steakhouse was closed at the time of my stay but was grateful for the free shuttle I got to their "sister" hotel, Woodcliff ,where I enjoyed a wonderful massage […] and dinner. I understand that a new restaurant will be opening at Brookwood in a couple of weeks. Read moreGenuine Hotels.com guest review
Beautiful hotelGenuine Hotels.com guest review
This was my first time in the Rochester/Pittsford area. The area reminded me of New England. The hotel was very nice. Clean rooms, comfortable beds. Nice continental breakfast. Staff at hotel was courteous and responded to my requests in a timely manner. Shuttle service from airport to hotel and from Brookwood to Woofcliff excellent. Shuttle drivers […] knowledgeable and courteous. I would definitely stay at this hotel again. Read moreGenuine Expedia guest review
Portionso f the bathroom grout were dirty and needed cleanaing. Hallway door bottoms needed painting. Bar soap in bathroom were not acceptable. Bathrooms needed updating.Genuine Hotels.com guest review
"Very rekaxing stay in a grand room"
I stayed at Brookwood while visiting my son at RIT. In prior visits, I had stayed at the chain hotels, near RIT and the Rochester airport. They were cheap and bearable. Some were clean but cookie-cutter. My wife recommended the Brookwood. It is a 20 minute drive from RIT and Rochester, though given the nice surroundings, this may be a blessing. I did […] not benefit from the walking and trekking paths, the lovely canal, etc. I was not there for a vacation. Having said that, the Brookwood surpassed my expectations. The staff were friendly, and I was greeted genuinely ia warm manner at the reception. My room with two queen beds was clean and the size of my NYC apartment. The bathroom was large and clean, but could use a facelift. The flatscreen Tv had all cable channels. Wireless internet was free and high speed. The independently run steakhouse had good food and good drinks. Pity, it closed early. The restaurant staff were, again, very pleasant. I don't think I will stay at any other Rochester hotel for the next four years. Read moreGenuine Expedia guest review
"Very nice people run this hotel"
My husband and I just stayed one night in order to visit family nearby. We got an outstanding deal through Expedia. (Bing rated it a "deal".). After we had booked the room,the price went up significantly. Other family wanted to join our group and we needed another room. The Brookwood Inn staff were kind enough to give us the same "deal " rate for others […] in our party. When our son and daughter-in-law needed to stay in their room past check out to feed their new baby, the front desk clerk said "no problem". When we wanted to stay in the breakfast room past the "clean up" time, the hostess said " no problem". The place is attractive, the breakfast was great, the rooms were large and clean. We will stay there everytime we go to that area. Read moreGenuine Expedia guest review
"Clean, nice room"
This hotel is a perfect place to stay! Clean, comfortable and a great breakfast!!Genuine Hotels.com guest review
"3rd visit wasn't the charm..."
3rd time at Brookwood and by far the worst. Stayed on the Terrace level (basement) and it was very damp. The mattress in the bed was also quite broken down.Genuine Expedia guest review
This hotel was very conveniently located but the rooms were dated, there was mold in th shower and the floors were dirty. For the money, I would stay at the DelMonte or the Woodcliff next timeGenuine Hotels.com guest review
"Shabby but convenient"
The general feel of this motel is dark and dingy. The carpets were dirty in the public areas and in the room, the breakfast area is underlit, but the rooms are comfortable. The iron didn't work nor did the key upon first arriving. It was convenient and the cheapest in the area for the dates we chose, but I would only go back there if nothing else cheaper […] was available. Read moreGenuine Hotels.com guest review
"Brookwood Inn, near Rochester NY"
Very nice hotel, rooms were large and comfy. We booked two rooms, one had a thermostat and everything was fine, the other room was controlled at the wall unit. It worked ok, but was a bit noisy. The toilet in one room was a little loose on the floor. Other than that the room was nice, clean and comfortabale. Service at the front desk was friendly and […] very helpful...great staff. The complimentary breakfast featured hot waffels otherwise it was a continental breakfast. Breakfast was held in the bar area and needed more lighting. The whole breakfast area was dark, but no big deal. Bottom line, I would stay there again if I am back in the area. Read moreGenuine Hotels.com guest review
"Excellent restaurant and bar on site!"
Very fine food and drinks .... right within the hotel! I would recommend this place if you are passing through metro Rochester. Good deal.Genuine Hotels.com guest review
"Great Rochester location"
This hotel was a sweet surprise; the location was great, and the hotel was in a beautiful surrounding; close to Rochester and I 90. The continental breakfast was a bit limited, but nice. the room was great, as nice or better than the nicer Hiltons or Sheratons. The beds are my only complaint; they were too soft for me, but my wife liked them. I would […] stay there again in a heart beat. Read moreGenuine Hotels.com guest review
Chose this hotel outside Rochester because the place looks amazing on the website. Room with 2 queen beds was very comfortable. Found a leaky bathroom the second day and our room was changed right away. Disappointing continental breakfast. Not many food choices. Pool was smaller than expected and whirlpool was quite tiny. Spa services located at sister […] hotel down the road, not on premises. Desk staff not as familiar with Rochester as we would have hoped! All in all, a bit pricey for the services offered. Read moreGenuine Expedia guest review
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