I was grateful that I got a good rate from Hotels.com because their online rate was extremely inflated for what they offered. Staff was very nice and the first floor was nice. But the breakfast was very limited. The rooms were archaic in their design and furniture (except the flat-screen TV-- it actually looked out of place). However, I did like the […] mahogany. That was positive, but it just looked very old. It was clean and they kept everything clean. The bed was a 4 out of 5 in terms of comfort. The pool appeared to be the size of an area rug. It was reallllly small. I thought it was funny there was a guy in there swimming back and forth and he got maybe 5-6 strokes in each way. All-in-all for a business stay, it served its purpose and it was very close to the office I had to go to. So it was a little above okay but not worth their advertised rates. Read moreGenuine Hotels.com guest review
"Great Hotel for the price"
very nice inn , conveniently located off interstateGenuine Expedia guest review
TV remote could not operate from bed because large bureau placed under Tv that interrupted remote signal - had to move bureau to side; TV remote was still sporadic in working. Breakfast was pretty spotty - some food was stale; water not hot enough to make instant oatmeal work; coffee was great. mattress was lumpy and deeded to be replaced. Glad to hear […] changing and renovated to Hilton Garden Inn. Read moreGenuine Hotels.com guest review
Very friendly staff and clean roomsGenuine Hotels.com guest review
"not bad but expected more"
For the price I would have expected more--especially when checking in (ie offer to help bring luggage to room). Nothing negative about the stay but I would try someplaceelse in the same price range.Genuine Expedia guest review
"Very comfortable and clean."
I selected this hotel for it's indoor pool. I like to stay fit while traveling and do my water aerobics however the temperature of the pool made it impossible. The water temp was in the low 70's and I was unable to tolerate it. I was very upset and disappointed. The vending machine with two water selections was empty and the restaurant had a very good […] but very limited menu. We also wanted a specialty drink at the bar and the bartender could not make it as she was a waitress in the restaurant and had no bar experience. She was very nice but the drink was a simple one also. I expected more for the high price of the room. Location was great and it was very quiet. The room was spacious and very comfortable. Read moreGenuine Expedia guest review
"Disappointment over all..."
I was disappointed in the cleanliness of the room. There were stains on the bedspread, and the carpets; the pillows smelt dirty, and I felt itchy all night. Also the breakfast was below par. Only super sugary cereals, no toast and again, super sweet pastries. There were only cold hard-boiled eggs and the only fruit provided were apples. Also, they ran […] out of coffee frequently. Read moreGenuine Expedia guest review
I used to live in the area so I know Bushnell's Basin is a safe and convenient....and remember when the Brookwood was built. The room was very clean however it is in need of an update. The doors have considerable markings at the bottom as you walk down the halls and there appears to be minor updates of faucets and flat screens in the rooms which help […] but does not hide the need for a overhaul. The staff were very friendly, helpful an overall it worked for what we needed. Read moreGenuine Expedia guest review
On our trip to Rochester, we stayed in 2 other hotels on our way to the Brookwood Inn. This was the most expensive of the 3 hotels and offered the least. In the others we had a refrigerator and microwave in the rooms. The breakfast in the morning offered some sort of warm food along with the usual cold offerings. We were however pleased with the way […] we were greeted and treated. It was convenient to the highways that we traveled the most and to shopping. Read moreGenuine Hotels.com guest review
"Won' stay again."
Lobby does not match rooms. Entrance and lobby very inviting. Rest of hotel is old. Needs new or cleaned carpets.Genuine Hotels.com guest review
"Nice hotel, but getting a bit dated"
The room was comfortable and the staff was extremely friendly. The room decor is a bit dated, but very servicable. For any runners or bicyclists, the hotel is only two blocks from a path along the canal and it runs for miles in either direction. The hotel is a very good value for the price.Genuine Hotels.com guest review
just ok..nothing specialGenuine Hotels.com guest review
Nice hotel, clean, friendly staff. Pool and hot tub nice. Only downfall beds uncomfortable. Would stay again, though.Genuine Hotels.com guest review
"Poor sound insulation"
It is overall a pleasant place, but one fatal flaw exists. At least in our room, the wall adjoining had very little if any sound insulation, so that we readily heard just about everything going on there. We needed earplugs to make it through the night. Moreover, the TV's are hung on the wall, so that any sound from the one next door transmits far too […] easily to the next room. Read moreGenuine Expedia guest review
Very nice hotel. Anytime I get the chance to stay at this hotel I will be booking it here.Genuine Hotels.com guest review
Came back to Rochester with friends for a HS reunion and have a great time! Good location, comfortable rooms, continental breakfast, and a great value.Genuine Hotels.com guest review
"Nice place to stay"
The Hotel staff was very friendly and helpful. Our room was very clean, but I found the hallway carpets needed cleaning. The breakfast was just ok.Genuine Expedia guest review
"Good comfortable hotel"
I've stayed here several times before and always find that it is a pleasant stay and good value. Easy access to Route 490 makes it convenient to get to, easy to drive to places in Rochester, and then a simple exit back home. This is the first time I was given a room on their Terrace level and the carpet felt damp - probably sitting on a concrete slab. […] I'll specifically ask for a room on the 2nd or 3rd floor next time. Read moreGenuine Hotels.com guest review
My first impression was this is a dump. There drive way needs major work. But once I was inside I was aw struck this is a beautiful hotel. The room was clean. Very comfertable and was quiet. I was able to relax after a long and stressful week.Genuine Expedia guest review
Nice place-cozy and comfortable clean in pretty setting friendly staff relaxing placeGenuine Hotels.com guest review
The hotel itself was very nice and was a convenient location off the of the express way. I think the only thing that the area was lacking was entertainment around the hotel but the hotel itself was immaculateGenuine Hotels.com guest review
The hotel was very nice, but the walls are thin. My neighbors came in at 12:15ish, and I didn't need to hear their activity. I could even hear them on the phone after saying "I can't believe someone knocked on the wall to make us be quiet".Genuine Expedia guest review
Very upset that there is no early check in. I had a wedding and was unable to get ready at the hotel sure to check in time.Genuine Hotels.com guest review
Great place right next to the Wedding reception.Genuine Hotels.com guest review
Lobby was nice, room not so muchGenuine Hotels.com guest review
"Close to Naz College"
Was very nice. People were pleasant and food was good at restruant.Genuine Hotels.com guest review
We had a lovely stay. The room needs to be up dated but over all it was very nice.Restaurant service was excellence so so was the service thank youGenuine Expedia guest review
"Don't Rely on Airport Shuttle"
We booked our shuttle reservation a week prior to our visit. On the afternoon of our arrival, there was no shuttle. After many repeat calls to the hotel where they said they could not reach the shuttle driver and 1 hour later, we took a $50 cab ride to the hotel because we had an engagement to be at. We talked to guests at hotel who had a similar experience […] with the shuttle making them wait long periods of time and not being there on time. Further, the walls are paper thin as we heard people above and beside after midnight laughing and shouting. Grout in tub area was dirty. Read moreGenuine Hotels.com guest review
Mostly the included breakfast was somewhat disappointing with heavy carbs and many pastries. Coffee was also cold as well as well as the tea water! Staff was excellent however!Genuine Expedia guest review
This hotel was pleasant. Our room was conforatble but the free breakfast was filled with so many breads and not enough egg items. The coffee/tea cups were so small we went to the bagel store down the street for our morning coffee/tea. The hard boiled eggs were not set on ice, so I wouldn't eat them. My husband enjoyed the Tuscan Margarita the first […] night we arrived. Be careful of closing the hotel room door while inside the room. It doesn't lock until you slam the door continuously, four times was my average. Not very welcoming for other guests I can say. There was ample parking even when we would come back to the hotel in later in the evening and there was sufficient lighting as well. The bathroom by the front desk doesn't have a/c so it is quite stuffy. The front desk empolyees were very friendly and prefossionable. I was surpirsed by the thin toilet paper & towels for the additional price you pay at the Best Western in Victor. Very close to the freeway entrance and there is a Abbott's Custard down the street. Read moreGenuine Expedia guest review
"Moving thru the area fast!"
Fun place to stay, pool and exercise rm great. Lobby quite grand. Whirlpool tub in bathroom was a nice, welcomed surprise. Breakfast good, except choice of health cereal and more fresh fruit would be welcomed.Genuine Expedia guest review
Room was really big and beds were super comfy! We checked in late (after midnight). Front desk staff was very friendly and pleasant.Genuine Expedia guest review
awesome.. the staff especially the front desk staff especially Nancy was spectacular.Genuine Expedia guest review
"very good deal"
Nice hotel. Beds were more comfortable than many we've stayed in. Kids enjoyed the pool although they never seemed to have enough pool towels available. Breakfast was the best continental breakfast I can remember from a hotel, no hot items - waffles, eggs, etc. - but great selection of muffins, bagels, breads, cereals, and juices. Location was convenient […] for our quick trip to see LDS historical sites. Is less than 15 minutes fom Palmyra. Definately stay here again. Read moreGenuine Hotels.com guest review
"One night stay"
This is a quiet, clean hotel with pleasant pool & spa area.Genuine Expedia guest review
found the bed linen in poor conditions. Maid service very slowGenuine Hotels.com guest review
"Good hotel for the money"
For the money, this hotel was great! We had the pool and hot tub to ourselves and the kids really enjoyed it. The only real issue we had was about 30 seconds after the toilet was flushed, the pipes would groan in the most alarming mannner. Freaked my kids right out.Genuine Expedia guest review
Except for the overstuffed pillows with small lumps, this was an excellent choice for last-minute hotel need while en route to NYC. It was in a lovely wooded setting and quiet, It appears to be about to change to a Hilton Garden Inn (per the printed note pad near the phone in the room.)Genuine Expedia guest review
Staff were very pleasant and helpful. Room was clean, but needs some TLC from mantenance. Location was very conveinent for us- nearby restaurants and mall.Genuine Hotels.com guest review
"Great stay at a very competitive price"
Everything was fine. Nice pool and fitness center. Would stay there again if we were in the area and the price was comparable.Genuine Hotels.com guest review
"Convenient and reasonable rates but a few issues"
While the hotel seemed to need some refurbishing, the staff was fabulous...including bringing my grandson a handmade (and staff signed) card for his birthday. The pool and spa were nice, as was the outdoor deck. The new restaurant was convenient and food tasty but the prep time was incredibly slow. The bar ran out of Baileys....odd!Genuine Hotels.com guest review
"Really Disappointing Experience"
There were water stains on the furniture, the air conditioner did not work, the bathroom sink wouldn't drain, and the staff was not terribly helpful or friendly when checking in or out.Genuine Expedia guest review
"Poor mans getaway"
The continental breakfast was poorly stocked and the beds were not very comfortable. You could see the light from the next room along the ceiling which clearly indicated that you couldn't have a private conversation with anyone in your room. Additionally, the toilet lever broke on our toilet just before we left. I'm glad it didn't break a few flushes […] earlier! :-Z Read moreGenuine Hotels.com guest review
Relaxing but too short!Genuine Hotels.com guest review
"Just an average hotel"
the room was ok-but certainly not outstandingGenuine Hotels.com guest review
"Can do better"
Not the best value in the area. A bit old and tiredGenuine Expedia guest review
"Great staff. Horrible beds and pillows"
Hard beds and overfilled pillowsGenuine Hotels.com guest review
"Good Hotel with One Serious Flaw"
The room was quite large and well-equipped, with an excellent bed, good tv, and satisfactory bathroom. The heating system was difficult to control, however. It was reasonably quiet. The fitness center is quite good. The serious flaw with this hotel is the breakfast, which is very poor. We would have paid more to eat something decent.Genuine Hotels.com guest review
Needs some renovation in our rooms, and freeway nearby a bit noisy, as was air conditioner.Genuine Hotels.com guest review
"perfect for my needs"
Nancy on reception was brilliant. I had not booked any where for my return trip, but because the Hotel had everything I needed, except baked beans!!!, I decided to book there for the return. I can see that for a lot of people the location is not ideal, and it is a bit pricey, but it suited my needs.Genuine Hotels.com guest review
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