All hotels in Pittsford, New York, United States of America
1 room, 2 adults
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800 Pittsford Victor Rd, Pittsford, NY, 14534, United States of America, ‏‎855-239-9477
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4.2 / 5Excellent

Score breakdown (from 161 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.5
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
overpriced pantry - yikes! Bagel shop within walking distance for much cheaper breakfast for a family.
Genuine Hotels.com guest review
1 night trip Aug 2, 2013
Beth
US
5.0 / 5Outstanding
"Comfortable, affordable hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent staff, comfortable beds and room, very good amenities, very clean, would definitely come back here when in the area.
Genuine Hotels.com guest review
2 night trip Aug 2, 2013
Linda
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was a pleasant surprise. We will certainly go back.
Genuine Hotels.com guest review
1 night trip Aug 1, 2013
A Traveler
US
5.0 / 5Outstanding
"Great time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a great time. We live in the area and wanted to be close to home, but far enough away from our kids. It was the perfect balance. The room was very clean and still had that new smell. The service was excellent. Everything was great!!!!!
Genuine Hotels.com guest review
2 night trip Jul 26, 2013
Hill
US
5.0 / 5Outstanding
"good experience"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
room was large, clean and pleasant. The main (excellent) surprise was the food. For once, we stayed at the hotel for dinner and were very positively surprised by the food: tastefull ingredients, well prepared.
Genuine Expedia guest review
Other trip Aug 4, 2013
A Traveler
US
4.0 / 5Excellent
"Hilton Garden Inn - nice hotel in Rochester"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Hilton Garden Inn is a very nice hotel. There is a fitness center with aerobic machines and an indoor pool. The business center was functional. We would stay at this hotel again. My only complaint was housekeeping knocking on our door at 8 AM and again 45 minutes later. We were checking out that morning – why didn’t housekeeping know that and just waited until the front desk notified them we had checked out?
Genuine Hotels.com guest review
1 night trip Jul 28, 2013
Joe
US
4.0 / 5Excellent
"Will return next year!"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
On the water is the best. Very pleasing and festive atmosphere. Location to surrounding areas very strategic.
Genuine Expedia guest review
Other trip Jul 30, 2013
Joe
US
5.0 / 5Outstanding
"we will be back again ...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
this is our second time here and will definitely be back!
Genuine Hotels.com guest review
1 night trip Jul 24, 2013
A Traveler
US
5.0 / 5Outstanding
"great getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
we wanted a quiet couples getaway from the kids and we got it awesome !
Genuine Hotels.com guest review
1 night trip Jun 28, 2013
A Traveler
US
4.0 / 5Excellent
"Excellent experience overall!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was completely renovated and reopened as a Hilton Garden Inn in early 2013. It makes a very nice first impression. The lobby is spacious, bright, and clean. It also features free coffee, tea, water (both lemon and cucumber flavored), and tasty cookies. There is an adjoining bar/restaurant at which we ate dinner and breakfast. The dinner menu was only adequate, but the food was generally tasty and service was excellent. We found the breakfast buffet to be somewhat limited in selection and a bit bland, but the service was very good. Our room was very clean and well-appointed. Contemporary bathroom. Ample lighting, good heating/air conditioning, plenty of outlets. The hotel also has a swimming pool and hot tub, both of which are small but perfectly useable. The pool area was clean and had plenty of fresh towels. Overall, a very nice experience. There were also plenty of good restaurants within a short drive, and the Erie Canal walking/biking path were very close as well.
Genuine Hotels.com guest review
2 night family trip Jul 4, 2013
The Arnold Family
US
3.0 / 5Good
"Purposeful"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I was grateful that I got a good rate from Hotels.com because their online rate was extremely inflated for what they offered. Staff was very nice and the first floor was nice. But the breakfast was very limited. The rooms were archaic in their design and furniture (except the flat-screen TV-- it actually looked out of place). However, I did like the mahogany. That was positive, but it just looked very old. It was clean and they kept everything clean. The bed was a 4 out of 5 in terms of comfort. The pool appeared to be the size of an area rug. It was reallllly small. I thought it was funny there was a guy in there swimming back and forth and he got maybe 5-6 strokes in each way. All-in-all for a business stay, it served its purpose and it was very close to the office I had to go to. So it was a little above okay but not worth their advertised rates.
Genuine Hotels.com guest review
2 night business trip Oct 23, 2012
A Traveler
US
5.0 / 5Outstanding
"Great Hotel for the price"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
very nice inn , conveniently located off interstate
Genuine Expedia guest review
Other trip Nov 18, 2012
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
TV remote could not operate from bed because large bureau placed under Tv that interrupted remote signal - had to move bureau to side; TV remote was still sporadic in working. Breakfast was pretty spotty - some food was stale; water not hot enough to make instant oatmeal work; coffee was great. mattress was lumpy and deeded to be replaced. Glad to hear changing and renovated to Hilton Garden Inn.
Genuine Hotels.com guest review
4 night trip Nov 9, 2012
JD
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very friendly staff and clean rooms
Genuine Hotels.com guest review
5 night business trip Oct 24, 2012
A Traveler
US
3.0 / 5Good
"not bad but expected more"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
For the price I would have expected more--especially when checking in (ie offer to help bring luggage to room). Nothing negative about the stay but I would try someplaceelse in the same price range.
Genuine Expedia guest review
Other trip Oct 26, 2012
A Traveler
US
4.0 / 5Excellent
"Very comfortable and clean."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
I selected this hotel for it's indoor pool. I like to stay fit while traveling and do my water aerobics however the temperature of the pool made it impossible. The water temp was in the low 70's and I was unable to tolerate it. I was very upset and disappointed. The vending machine with two water selections was empty and the restaurant had a very good but very limited menu. We also wanted a specialty drink at the bar and the bartender could not make it as she was a waitress in the restaurant and had no bar experience. She was very nice but the drink was a simple one also. I expected more for the high price of the room. Location was great and it was very quiet. The room was spacious and very comfortable.
Genuine Expedia guest review
Other trip Oct 25, 2012
Linda
US
3.0 / 5Good
"Disappointment over all..."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I was disappointed in the cleanliness of the room. There were stains on the bedspread, and the carpets; the pillows smelt dirty, and I felt itchy all night. Also the breakfast was below par. Only super sugary cereals, no toast and again, super sweet pastries. There were only cold hard-boiled eggs and the only fruit provided were apples. Also, they ran out of coffee frequently.
Genuine Expedia guest review
Other trip Oct 23, 2012
Laz
US
4.0 / 5Excellent
"It worked"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I used to live in the area so I know Bushnell's Basin is a safe and convenient....and remember when the Brookwood was built. The room was very clean however it is in need of an update. The doors have considerable markings at the bottom as you walk down the halls and there appears to be minor updates of faucets and flat screens in the rooms which help but does not hide the need for a overhaul. The staff were very friendly, helpful an overall it worked for what we needed.
Genuine Expedia guest review
Other trip Oct 5, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
On our trip to Rochester, we stayed in 2 other hotels on our way to the Brookwood Inn. This was the most expensive of the 3 hotels and offered the least. In the others we had a refrigerator and microwave in the rooms. The breakfast in the morning offered some sort of warm food along with the usual cold offerings. We were however pleased with the way we were greeted and treated. It was convenient to the highways that we traveled the most and to shopping.
Genuine Hotels.com guest review
Other trip Oct 3, 2012
Lynn
US
1.0 / 5Poor
"Won' stay again."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
Lobby does not match rooms. Entrance and lobby very inviting. Rest of hotel is old. Needs new or cleaned carpets.
Genuine Hotels.com guest review
Business trip Sep 29, 2012
Karen
US
4.0 / 5Excellent
"Nice hotel, but getting a bit dated"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was comfortable and the staff was extremely friendly. The room decor is a bit dated, but very servicable. For any runners or bicyclists, the hotel is only two blocks from a path along the canal and it runs for miles in either direction. The hotel is a very good value for the price.
Genuine Hotels.com guest review
Other trip Sep 24, 2012
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
just ok..nothing special
Genuine Hotels.com guest review
Other trip Sep 19, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel, clean, friendly staff. Pool and hot tub nice. Only downfall beds uncomfortable. Would stay again, though.
Genuine Hotels.com guest review
Other trip Sep 17, 2012
A Traveler
US
2.0 / 5Fair
"Poor sound insulation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
It is overall a pleasant place, but one fatal flaw exists. At least in our room, the wall adjoining had very little if any sound insulation, so that we readily heard just about everything going on there. We needed earplugs to make it through the night. Moreover, the TV's are hung on the wall, so that any sound from the one next door transmits far too easily to the next room.
Genuine Expedia guest review
Other trip Sep 15, 2012
Terry
US
5.0 / 5Outstanding
"Beautiful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel. Anytime I get the chance to stay at this hotel I will be booking it here.
Genuine Hotels.com guest review
Trip with friends Sep 14, 2012
Brock
US
5.0 / 5Outstanding
"Great Weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Came back to Rochester with friends for a HS reunion and have a great time! Good location, comfortable rooms, continental breakfast, and a great value.
Genuine Hotels.com guest review
Trip with friends Sep 14, 2012
Mary
US
4.0 / 5Excellent
"Nice place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
The Hotel staff was very friendly and helpful. Our room was very clean, but I found the hallway carpets needed cleaning. The breakfast was just ok.
Genuine Expedia guest review
Other trip Sep 11, 2012
Arlene
US
4.0 / 5Excellent
"Good comfortable hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I've stayed here several times before and always find that it is a pleasant stay and good value. Easy access to Route 490 makes it convenient to get to, easy to drive to places in Rochester, and then a simple exit back home. This is the first time I was given a room on their Terrace level and the carpet felt damp - probably sitting on a concrete slab. I'll specifically ask for a room on the 2nd or 3rd floor next time.
Genuine Hotels.com guest review
Other trip Sep 11, 2012
Bill
US
4.0 / 5Excellent
"Great"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My first impression was this is a dump. There drive way needs major work. But once I was inside I was aw struck this is a beautiful hotel. The room was clean. Very comfertable and was quiet. I was able to relax after a long and stressful week.
Genuine Expedia guest review
Other trip Sep 11, 2012
A Traveler
US
3.0 / 5Good
"Brookwood Inn"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice place-cozy and comfortable clean in pretty setting friendly staff relaxing place
Genuine Hotels.com guest review
Business trip Sep 9, 2012
Karen
US
5.0 / 5Outstanding
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel itself was very nice and was a convenient location off the of the express way. I think the only thing that the area was lacking was entertainment around the hotel but the hotel itself was immaculate
Genuine Hotels.com guest review
Other trip Sep 5, 2012
A Traveler
US
4.0 / 5Excellent
"Brookwood Inn"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was very nice, but the walls are thin. My neighbors came in at 12:15ish, and I didn't need to hear their activity. I could even hear them on the phone after saying "I can't believe someone knocked on the wall to make us be quiet".
Genuine Expedia guest review
Other trip Sep 4, 2012
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very upset that there is no early check in. I had a wedding and was unable to get ready at the hotel sure to check in time.
Genuine Hotels.com guest review
Other trip Sep 4, 2012
Josh
US
5.0 / 5Outstanding
"Brower Wedding"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place right next to the Wedding reception.
Genuine Hotels.com guest review
Romance trip Sep 3, 2012
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
Lobby was nice, room not so much
Genuine Hotels.com guest review
Other trip Aug 30, 2012
A Traveler
US
4.0 / 5Excellent
"Close to Naz College"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Was very nice. People were pleasant and food was good at restruant.
Genuine Hotels.com guest review
Other trip Aug 26, 2012
Dana
US
5.0 / 5Outstanding
"happy"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a lovely stay. The room needs to be up dated but over all it was very nice.Restaurant service was excellence so so was the service thank you
Genuine Expedia guest review
Other trip Aug 26, 2012
A Traveler
US
2.0 / 5Fair
"Don't Rely on Airport Shuttle"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
We booked our shuttle reservation a week prior to our visit. On the afternoon of our arrival, there was no shuttle. After many repeat calls to the hotel where they said they could not reach the shuttle driver and 1 hour later, we took a $50 cab ride to the hotel because we had an engagement to be at. We talked to guests at hotel who had a similar experience with the shuttle making them wait long periods of time and not being there on time. Further, the walls are paper thin as we heard people above and beside after midnight laughing and shouting. Grout in tub area was dirty.
Genuine Hotels.com guest review
Other trip Aug 21, 2012
A Traveler
US
4.0 / 5Excellent
"Pleasant stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Mostly the included breakfast was somewhat disappointing with heavy carbs and many pastries. Coffee was also cold as well as well as the tea water! Staff was excellent however!
Genuine Expedia guest review
Other trip Aug 14, 2012
quicksilver2
US
4.0 / 5Excellent
"Average Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel was pleasant. Our room was conforatble but the free breakfast was filled with so many breads and not enough egg items. The coffee/tea cups were so small we went to the bagel store down the street for our morning coffee/tea. The hard boiled eggs were not set on ice, so I wouldn't eat them. My husband enjoyed the Tuscan Margarita the first night we arrived. Be careful of closing the hotel room door while inside the room. It doesn't lock until you slam the door continuously, four times was my average. Not very welcoming for other guests I can say. There was ample parking even when we would come back to the hotel in later in the evening and there was sufficient lighting as well. The bathroom by the front desk doesn't have a/c so it is quite stuffy. The front desk empolyees were very friendly and prefossionable. I was surpirsed by the thin toilet paper & towels for the additional price you pay at the Best Western in Victor. Very close to the freeway entrance and there is a Abbott's Custard down the street.
Genuine Expedia guest review
Other trip Aug 13, 2012
Barbara
US
5.0 / 5Outstanding
"Moving thru the area fast!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Fun place to stay, pool and exercise rm great. Lobby quite grand. Whirlpool tub in bathroom was a nice, welcomed surprise. Breakfast good, except choice of health cereal and more fresh fruit would be welcomed.
Genuine Expedia guest review
Other trip Aug 12, 2012
Fernie
US
5.0 / 5Outstanding
"Big room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Room was really big and beds were super comfy! We checked in late (after midnight). Front desk staff was very friendly and pleasant.
Genuine Expedia guest review
Other trip Aug 9, 2012
A Traveler
US
5.0 / 5Outstanding
"great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
awesome.. the staff especially the front desk staff especially Nancy was spectacular.
Genuine Expedia guest review
Other trip Aug 9, 2012
A Traveler
US
5.0 / 5Outstanding
"very good deal"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice hotel. Beds were more comfortable than many we've stayed in. Kids enjoyed the pool although they never seemed to have enough pool towels available. Breakfast was the best continental breakfast I can remember from a hotel, no hot items - waffles, eggs, etc. - but great selection of muffins, bagels, breads, cereals, and juices. Location was convenient for our quick trip to see LDS historical sites. Is less than 15 minutes fom Palmyra. Definately stay here again.
Genuine Hotels.com guest review
Family trip Aug 9, 2012
Sean
US
5.0 / 5Outstanding
"One night stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a quiet, clean hotel with pleasant pool & spa area.
Genuine Expedia guest review
Other trip Aug 8, 2012
Shirley
US
4.0 / 5Excellent
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
found the bed linen in poor conditions. Maid service very slow
Genuine Hotels.com guest review
Family trip Aug 7, 2012
m. mckiernan
US
3.0 / 5Good
"Good hotel for the money"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
For the money, this hotel was great! We had the pool and hot tub to ourselves and the kids really enjoyed it. The only real issue we had was about 30 seconds after the toilet was flushed, the pipes would groan in the most alarming mannner. Freaked my kids right out.
Genuine Expedia guest review
Other trip Jul 31, 2012
A Traveler
US
4.0 / 5Excellent
"Peaceful"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Except for the overstuffed pillows with small lumps, this was an excellent choice for last-minute hotel need while en route to NYC. It was in a lovely wooded setting and quiet, It appears to be about to change to a Hilton Garden Inn (per the printed note pad near the phone in the room.)
Genuine Expedia guest review
Other trip Jul 31, 2012
Chas &Pen
US
4.0 / 5Excellent
"Pleasant staff"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Staff were very pleasant and helpful. Room was clean, but needs some TLC from mantenance. Location was very conveinent for us- nearby restaurants and mall.
Genuine Hotels.com guest review
Other trip Jul 26, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Excellent Value, lovely hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I didn't realise when I booked this stay how high a standard I would find for my money. I loved this hotel and definitely would go back. My room was more than big enough, very spacious with good facilities and was very clean. The location was perfect and Pittsford was very pretty and scenic.
Genuine Expedia guest review
Other trip Mar 14, 2015
Eisysm
GB
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