This hotel has no good restaurants and just one small bar. Check in is at 4pm but my room wasn't available until closer to 5pm. It didn't seem very clean either. (Candy on the floor next to the bed). The hotel was ok for the price you pay but located quite far from The Strip. The hotel's FREE shuttle was fully booked - option was to pay $70 each way […] for a taxi. Might as well have paid more to just stay in a hotel on The Strip. Read moreGenuine Hotels.com guest review
"Great family getaway"
Perfect place to take the family. They have SO many activities to choose from, from s'mores, Bon fires, beach party , beach area to play and swim, paddle boards, canoes, the pool has a water slide. Dive in movie. We loved it! All staff was friendly and eager to help. We will definitely be back.Genuine Hotels.com guest review
"Clean,killer Breakfest buffet. Great staff"
Off the beaten path. No slots and very nice settingGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for sharing your kind remarks regarding your recent visit with us at the Westin Lake Las Vegas Resort & Spa. We are delighted that you enjoyed everything our resort has to offer and we hope you'll choose to visit with us again.
"great and not so great!"
Beautiful room and view! Wonderful pool great hotel for kids! Nice restaurant. What was wrong: hotel elevators were super slow and some not working! Also, hear many complaining about the lake equipment. If the hotel advertises the use of equipment they should have it available for guests.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for taking the time to share your guest perspective with us. We do regret if you encountered any inconveniences during your visit and would like to apologize for any frustrations you experienced with our elevators. We greatly appreciate your patience at this time. We are grateful for the feedback that you've provided and we hope you will allow us another opportunity to welcome you back to the Westin Lake Las Vegas Resort & Spa so we may exceed all expectations during a future trip.
We booked the Westin because in the past it has always been PERFECT. We had to call security on the room next door. We could hear kids running down the hall and last but not least a false fire alarm at midnight. Not what we expected or had ever experienced at any of your locations (Hawaii, san Francisco long beach ca,) The staff of course came to […] your rescue. I would not recommend this hotel Read moreGenuine Hotels.com guest review
good facilities, friendly and helpful staff, nice atmosphereGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for your positive comments! We are pleased to know that you enjoyed your experience at the Westin Lake Las Vegas Resort & Spa and that our facilities met your expectations. We hope to welcome you back again soon.
Stayed here over night with the family (wife, 3 year old, and 14 year old). The service was excellent, hotel dining was good, the pool dining was "ehh", and the staff were really cool. We have already talked about coming back in a couple weeks just to hang out and relax.Genuine Hotels.com guest review
"Not what I expected from a high caliber resort"
The were problems from the start. Not major just annoying. The hotel itself felt like a gost town.Genuine Hotels.com guest review
"Discover a Different Vegas"
If you want to get away to enjoy Vegas without the crowds, traffic and rush of the strip of downtown Vegas then this hotel is for you. Vegas is a short drive away if you want to venture out but if not then there is the beautiful pool with amazing poolside service. At night the fire pits around the pool and patio are lit up and cocktails can be enjoyed […] while looking at the sunset & views of the lake & lagoon. The sun rises over the lake and the morning sky is reflected in the blue water. The hotel offered enough entertainment that you didn't need to leave. The buffet was wonderful & you could eat inside or outside. You feel like you are at a tropical resort but you are only a short drive to Lake Mead or downtown Las Vegas. The best of all worlds. The room was comfortable, clean and quiet. Overall a very positive experience. We'll be back. Read moreGenuine Hotels.com guest review
"Has potential, but not worth the stay."
I chose this location to stay away from the noise and hassle of the las Vegas strip. Unfortunately my stay here was noisier than stays I have had on the strip. This was due to seemingly thin walls and loud music in the lobby which was easily heard in my room, late into the night. Granted, there were other elements out of the control of the hotel that […] did not improve my stay as well. One being the closure of the lake due to rain in the local area. On top of that the golf course is not yet open and looks like it won't be for some time. That being said, there is not much else going on out there unless you want to "relax" by the pool with all the screaming kids. Lastly, the doors had no means of slowing their closure. You will hear doors to other guest rooms slamming all night. Unfortunately the majority of the staff was impolite and like to congregate amongst themselves and ignore the guest. The only quality staff was behind the reception desk. They were all helpful and pleasant. The concierge and parking staff being the worst. Don't waist your time/money. Stay clear. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas Guest feedback is always welcome. Although we truly appreciate that you've taken the time to share your impressions, we regret to learn of the noise disruptions that you encountered throughout your stay. Thank you for alerting us to your concerns, as we assure you your comments will be shared with the appropriate members of our staff. We are disheartened to know that the high standards of customer service that we've set in place were not evident during your stay and we hope to have another opportunity to welcome you back in the future.
I enjoyed the hotel and services and it was family friendlyGenuine Expedia guest review
Response by Westin Lake Las Vegas We are delighted that you enjoyed your stay at the Westin Lake Las Vegas Resort & Spa. We hope to welcome you and your family back again soon!
Could have been an awesome hotel - if they just were to clean! Carpets were worn out and dirty; dust on every surface and it having cobwebs waft on the ceiling was not my understanding of what this hotel brand was about.Genuine Expedia guest review
Response by Westin Lake Las Vegas Although it was our pleasure to welcome you to the Westin Lake Las Vegas Resort & Spa, we regret that we were unable to impress you during your stay. We appreciate that you've let us know how we can improve before your next visit and hope you'll visit with us again.
OutstandingGenuine Hotels.com guest review
"Way over priced and ac wasn't working"
Never had a stay like this before. We went all out to get a nice room this time and it wasn't worth it. The room was filthy and the air conditioning never did cool our room. Everytime we came up from the pool the ac shut off. It was so hot at night we couldn't sleep. Most uncomfortable stay here Ever.Genuine Hotels.com guest review
"Relaxing getaway near Las vegas"
Nice atmosphere families welcome. Water pools for adults and kids. Good organic food options. Ameneties like bathrobes and very friendly staff.Genuine Expedia guest review
Response by Westin Lake Las Vegas We truly appreciate the level of detail that you've provided in your review. Thank you for mentioning the amenities that we offer at the Westin Lake Las Vegas Resort & Spa. We are thrilled that you enjoyed a relaxing getaway with us and we hope you'll visit with us again.
"Wonderful family resort at Lake Las Vegas!"
We had a wonderful family visit at the resort & will return again & invite others.Genuine Expedia guest review
Response by Westin Lake Las Vegas We are delighted to know that you enjoyed your family visit at the Westin Lake Las Vegas Resort & Spa! Thank you for your wonderful review and we look to welcoming you back.
"Room was not cleaned"
When we arrived hotel was over booked and when we finally got our room 20mins later it was not clean at allGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for alerting us of this concern. On behalf of our housekeeping department, I would like to apologize for this oversight. As we pass your comments along to the appropriate members of our staff, we hope you'll allow us the opportunity to welcome you again.
"A WONDERFUL TRIP."
ARE TRIP WAS WORTH THE DRIVE.We ENJOYED THE TRIP AND THE WESTIN WAS GREAT.Genuine Hotels.com guest review
Just all right. It doesn't meet my expectations. Rooms are normal. Pools are crowded.Genuine Expedia guest review
Response by Westin Lake Las Vegas Although we appreciate you choosing the Westin Lake Las Vegas Resort & Spa for your stay, we regret that we were unable to meet your expectations on this occasion. We hope you will allow us the chance to welcome you back so we can provide you with a stay that surpasses your expectations in every way.
"Stay cation with my kids"
Checked in last Thursday night, late checked in. I was greeted by valet or bell boys but no one at the registration desk. Waited almost 5 min to someone to show up. Finally someone came. He should be more friendly to all the guest. Anyways, this hotel is really nice with 2 pools. My boys enjoyed the pool and paddle boarding by the property. I would […] like to go back again. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for taking the time to share your visit and letting us know how we can improve the guest experience at the Westin Lake Las Vegas Resort & Spa. We hope you will accept our sincere apologies for the length of time that you waited for our staff at check-in. Our pool area is certainly a favorite amenity for our guests and we are delighted that you and your children enjoyed their time at our resort. We look forward to welcoming you back again.
Amazing place!! Had an amazing time!!Genuine Hotels.com guest review
Stopped by here on the way back from a road trip. The staff was excellent, the hotel was nice, and view was awesome.Genuine Hotels.com guest review
"exellent to stay for vacation"
good condition of room and facility, diverse attractions, kind staffs, overall is very good.Genuine Hotels.com guest review
"Too Hot and Too Not"
117 degrees and the pool closes at 8:00 pm, but the hot tub stayed open till 10:00 pm. Checked into a dirty bathroom with no soap.Genuine Expedia guest review
Response by Westin Lake Las Vegas While we are grateful for your sincere remarks, we regret that we were not able to fully impress you during your recent visit. Please accept our sincere apologies for any discomfort that you may have experienced. We are grateful for your insightful review and will pass your comments along to our management team. Thank you.
"extra fees and daily night debit card charges"
Beautiful place but what I didn't like were the nightly charges to my debit card sometimes double charges for one night. Which added up to alot of money before check out. You also pay for resort fee, resort fee tax and extra taxes along with room charges. I wasted 2 1/2 hours of my vacation time trying to fix the debt overcharges and all that was compensated […] for the 1am to 2:30am and 8:30 to 9:30am inconvenience were the resort fees. Read moreGenuine Hotels.com guest review
"Amazingly Serene location"
If you want to get away from it all, but still be within a decent distance of Vegas, this is the place to beGenuine Expedia guest review
Response by Westin Lake Las Vegas We are happy to know that you enjoyed the amenities that we offer at the Westin Lake Las Vegas Resort & Spa. Thank you for taking the time to share your review and letting our future guests know about our convenient location to the Las Vegas entertainment. We hope to welcome you back again.
"Excellent hotel for honeymoon"
We enjoy very much. The breakfast is amazing. Vagn as a manager is super helpful and sweet!!!!! We like him.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you very much for your kind review. We are honored that you chose to spend your honeymoon at the Westin Lake Las Vegas Resort & Spa. We are happy that you enjoyed your time with us and hope you'll think of us again.
"Great stay five star hotel"
Family fun u are on Vegas w extra boons because u feel nice and like a retreat fun and relaxxxxxxx xoxoxoxooxGenuine Hotels.com guest review
"Great Vegas option for families"
From the water slide and lake activities to reasonable prices and a free shuttle to/from the Strip, there's a lot to like about this diamond in the desert. Kid-friendly activities on the weekends make it perfect for children, but attentive staff and secluded, Four Diamond accommodations make it great for adults, too.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for sharing your impressions of your recent visit, as well as your feedback regarding our parking lot. It makes us happy to know that you consider us a great choice for families. There are certainly many great things to discover in and around our resort and we hope to welcome you back to the Westin Lake Las Vegas Resort & Spa again.
"Not your Westin Experience"
Was looking forward to a romantic weekend with my wife at Lake Las Vegas. Selected the Premium room to have a view of the lake. Upon arrival we were told that the King bed rooms were "all sold out" even though we had placed a reservation a week in advance. We were told that rooms booked through Expedia where 'Run of the House' and NOT guaranteed. We […] were told a supervisor would call us to discuss but this never happened. I had to leave the room early the next day so was not able to follow up. My wife had breakfast in the room which was advertised a $15. but ended up being almost $40? Extra Orange Juice? Hmmmm Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for your feedback. Although it would be out of place for us to address any issues regarding third-party sites, we would like to extend our sincere apologies for the inconveniences you encountered. We understand that this was a special weekend for you and your wife and we regret that we were unable to live up to your expectations on this occasion. We hope you will someday allow us another opportunity to welcome you back to impress you in every way.
This was the best place to stay away from the strip. Great views felt like you were not in Vegas but in a completely different place. The bell captain went above and beyond when he found out it was our birthday and anniversary get a away. Perfect vacation!Genuine Expedia guest review
Response by Westin Lake Las Vegas We are honored that you chose to celebrate your birthday and anniversary getaway with us at the Westin Lake Las Vegas Resort & Spa. Thank you for your beautiful review of our resort. It is wonderful to know that our staff went above and beyond to make sure your vacation was perfect in every way. It would be a pleasure to welcome you again.
"Overnight Stay After Grand Canyon"
My hotel stay was o.k. I booked this hotel so that we would enjoy a nice hotel after hiking the grand canyon. We reserved a room with 2 double beds but were told our party of 4 would be staying in the king bed room for the next 3 days. We were not happy about that! The hotel itself has nice ammenities and the Valet and other support staff were very […] nice. I do not think I would stay at this hotel again unless I received the room I wanted. Also we checked daily to see if they could switch us to the room we wanted and we were told "we are fully booked". "theres a basketball team here" "it's 4th of July"...making us feel like we weren't important. Read moreGenuine Hotels.com guest review
"Worth the money"
A few small hiccups but overall our stay was great. Staff was friendly and the ammenities were nice. Our kids loved the pool and slide.Genuine Expedia guest review
Response by Westin Lake Las Vegas We are truly happy to know that you and your family enjoyed your time at the Westin Lake Las Vegas Resort & Spa. Thank you for your kind review and we hope you'll think of us again.
We loved it. The only disappointment was that there was no refrigerator in our room.Genuine Hotels.com guest review
"Amazing place for vacaiton"
The resort is great with all the amenities you can think off.... Pool is open until late at night with several things to do...Genuine Hotels.com guest review
"28th Wedding Anniversary Trip to Lake Las Vegas"
The hotel was very nice and the staff was very friendly and customer service oriented. We were looking for a quiet getaway to celebrate our 28th wedding anniversary, and we found it. We did have a toilet that was clogged up and engineer came up within 15 minutes to clear, but the next day the handle fell off the toilet. We checked out that morning, […] but I am sure they fixed it instantly after I notified them - very accommodating staff!! Read moreGenuine Hotels.com guest review
Nice hotel, but could not use Kayak as the desk felt it was too windy. Breakfast buffet was not that good, as pancakes were still frozen, not a big selection for the price. Lunch at the poolside was excellent. Not enough restuarants to choose from as the village only had a few things and the casino had been closed for months, very disserted. The strip […] was a 30 minutes away which was a bit far. This hotel is only good for a romantic getaway as it quiet or a close proximity to Lake Mead. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas We do regret that you were unable to use our kayaks at the time of your visit but please know that the safety of our guests is always our highest priority. We are grateful for your candid feedback and truly regret your disappointment in our food quality. We will pass your comments along to the appropriate members of our staff and hope you'll allow us another opportunity to welcome you again.
Was first put off by the Resort Fee of around 30% of the posted booking rate which was separate from the taxes. However, what they seem to use this questionable pricing practice as is a "bad service buffer". Upon checkout the front desk attendant was amicable, but seems she has unfortunately grown accustomed to overcompensating for the rest of the staff's […] shortcomings. The trip was meant to be a special occasion for my son's birthday and the Westin Brand is what drew us to stay there instead of the Hilton, but again the experience was far from expectation. The food served was relatively bland and the servce team had to make multiple returns to our room to get the order correct and after the third trip we just decided it was no longer worth holding out for the rest. There were other room essentials that were missing from the room and we had to make multiple follow ups with the staff only to find out after the third call (2 hours later) they couldn't find an iron, ironing board and blow dryer. Then miraculously find a set and proceed to BANG on our door at 6am like there was fire evacuation. Bottom line, hope this hotel is not like others in the Westin chain. Either way I'm likely to not put Westin at the top of my list on future trips and most certainly going to make it a point to not stay at this particular one again. Read moreGenuine Hotels.com guest review
loved it!! the staff was great! the hotel is beautiful and relaxing. would definately stay again!Genuine Hotels.com guest review
"Out of the way luxury"
Overall we were very impressed with the Westin. My only complaint is that by booking this through Hotels.com, we were treated as less important guests. The Westin is an extremely nice resort and I'd highly recommend it, just know that by booking here you'll get the older rooms. Also, they took a deposit for incidentals and I had to request that they […] reverse the charge on my credit card. For some reason they actually processed it even though we did not purchase anything. Strange. Read moreGenuine Hotels.com guest review
It was great!Genuine Hotels.com guest review
"Beautiful Hotel close to Vegas"
Wonderful hotel away from the strip. Activities for everyone. The Buffet was great.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for taking the time to share your Westin Lake Las Vegas Resort & Spa experience. We are delighted to see that you enjoyed so many aspects of our property from our various water activities to our iconic Westin Heavenly Beds. We do regret if you encountered inconveniences with our pool hours and will keep your comments in mind. We hope you'll think of us again the next time you plan another vacation.
We were on a budget, but we still wanted something nice. A place we could just be together. The hotel was recommended by a friend and in our price rage thanks to hotels.com. From the drive in to the drive out it was just the relaxing place we needed. The hotel was beautiful, staff friendly. We even got a bottle of Champagne! So much to do, and the little […] Village had wonderful places to eat, shop, as well as stunning views. Read moreGenuine Hotels.com guest review
"Nice hotel, But..."
First day no toiletries in room, second and third day the complementary water bottles were missing, with 100 F outside. Matter was corrected. ..suggests that house cleaning staff are poorly trained or thieves.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for your review. We'd like to take this time to apologize if your room was not at its best upon your arrival. We pride ourselves on staff integrity and offering the highest quality service to our guests and will be passing your comments along to the head of our housekeeping department for further review. It is disappointing to know that your visit did not exceed your expectations in every way and we hope we have another opportunity to welcome you again.
"room view to pools was awesome, beach area great"
everything was wonderful- its a hidden gem!!!Genuine Hotels.com guest review
"Relaxing, comfortable and beautiful"
We were looking for a resort feel with a great pool and good food on site. The pools were beautiful and it was nice that one catered more to the kiddies and one to the adults. The water in the pools was WAY to warm to be refreshing. It would have been nice to actually have been able to get in the water to cool off! Poolside beverages were definitely […] on the spendy side, but the food service was reasonable and the food was great. Both restaurants in the hotel had excellent food and service. We also visited the nearby Hilton Hotel and resort area and had three meals at three different restaurants in the village surrounding the hotel. The entire Lake Mead resort area is recovering after taking a big hit during the recent recession. The Westin golf course has been closed for over two years and is nothing but brown. Many of the shops and restaurants in the village area are closed and the whole place had sort of a ghost town feel to it mid week. However, if you are looking for quiet and relaxing, this is the place for you! Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for taking the time to share your Westin Lake Las Vegas Resort & Spa experience. While we are happy to know that you enjoyed our tranquil setting by the lake, we do regret if you encountered any inconveniences with our pool temperature. We will pass your comments along to the appropriate members of our team for further review. It was a pleasure to welcome you to our resort and we hope you'll think of us again the next time you plan a relaxing getaway.
"Beatiful lake view and romantic settings."
Perfect for romantic and/or retired folks. Bed is too soft. I can hardly get a good night sleep. 30+ minutes from city center is a bit too much. We won't be coming back until we retired.Genuine Hotels.com guest review
I really thought this was an awesome place to stay for the price since I wanted to be away from the strip. Very nice staff, fantastic service and quiet. Beautiful location. Will be back. Thank you!Genuine Hotels.com guest review
"all time favorite"
Pro: nicest hotel I've seen so far with lots of nice amenities. Con: a bit far from everything, neighborhood outside the "compound" doesn't look visually appealing.Genuine Hotels.com guest review
beds were comfortable, rate was reasonable, although pool cafe/bar staff could use more trainingGenuine Hotels.com guest review
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