"Nice on the outside. Okay on the inside."
I really like the looks and condition of the outside of this hotel. It is beautiful; from the entrance to the pool. However, the soundproofing in the room was terrible. Very noisy from both the adjacent room and hallway. The food at Rick's was great.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for sharing your thoughts and concerns with us. We are delighted that you chose to dine with us at our Rick's Cafe and appreciate you reaching out and sharing your feedback. We wish we could have addressed your concern regarding any noise disruptions at the time of your stay. We hope these inconveniences were minimal and that you'll think of The Westin Lake Las Vegas Resort & Spa again.
Great location outside of the strip. Friendly staff and excellent accomodationsGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for your great review! It's wonderful to read your positive comments regarding our location, staff and accommodations. We hope you'll visit The Westin Lake Las Vegas Resort & Spa again.
"A hidden treasure in the desert!"
An affordable, wonderful, resort in the desert with great pools, good restaurants, friendly service, and a bit more. Good for a couple's getaway or even for the entire family with activities for all - pool side movies, kayaks, paddle boats, etcGenuine Hotels.com guest review
The stay was more than expected, customer service was excellant from the top down and the surroundings were so relaxing. The location is not very far from the strip but just far enough removed from the daily traffic and noises. The resort provided a shuttle to the strip if you chose not to drive yourself. We took the shuttle and drivers were knowledgeable […] and couterious. If there was only one negative I would say it was the conditon of the carpet in the room. The carpet was not old but had several large stains which projected a negative on a very nice room, other than that we would stay there again it was wonderful. Read moreGenuine Hotels.com guest review
"Employees Will Put This Place Out of Business"
Beautiful resort with great amenities like free use of kayaks and pedal boats, fire pits for s'mores, white sand beach, awesome view of Lake Las Vegas, BUT.., Check in took over 3 hours with front desk telling customers to go to the Hilton next door at the customers' expense (this hotel will only refund cancellations but won't pay for Hilton stay). […] Shortage of staff and selling out rooms were the excuses sung over and over again by hotel's employees. Operator and concierge won't answer the phone. It took 4 calls with countless ringing and still not answer. It took me to call Corporate before someone at this hotel answered my call. The beach is full of debris, lake water is murky. Pools and lake are insufficiently manned. I wouldn't be surprised if someone sued this place for damages and injuries. Amenity hours vary depending on which employee you talk to. The security tried to kick us out of the pool at 9pm when we've been told that it closes at 10pm. According to the Security, it closes at 8pm. We were told that the kayaks can be checked out at 7am when it's really at 8am. To compensate for all the hassle, the managers (Kirsten and Desiree) promised to waive resort fees and food and beverage, room service but upon check out, they were all charged to me. I'm giving this a few more days to be removed from my credit card or I may have to call or write Corporate again. Read moreGenuine Expedia guest review
"Pool is nice, but hotel is old, stuff never smile."
As my title, only good thing was pool. It was nice with a water slide, which our kids enjoyed all afternoon. But, the front person never say sorry or gave any smile even after they let us wait 30 min on line. The building is so old and rooms are small. Ice box had an used plastic bag, as well as the coffee machine still had an used coffee packet inside.. Shocking […] discovery to our family. And those are just the beginning. We never ever will be back to any Westin hotels. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas While guest feedback is always welcome, it is truly disappointing to learn that you were not satisfied with your stay. Since guest satisfaction is our top priority, we can assure you that we have taken good note of your concerns. Our front desk staff will be addressed with the hope of stressing our commitment to customer service. On behalf of our staff, I'd like to extend my apologies for any inconveniences you endured during your family getaway. Your experience is not reflective of the high standards of Westin and we hope you'll consider visiting with us again.
"Great place for families."
This was our second experience in Lake Las Vegas. Previously, we stated at this same hotel back in 2010 when it was still a Loews property. It's not much different now. The hotel itself is beautiful, the lobby and restaurants are all nice, the pool area is a good size, has a water slide that all kids can go on and a LARGE children's pool which is only […] 3 feet deep all around. The views of the lake are lovely, Rick's has plenty of offerings as far as breakfast, lunch, and dinner. The beds are comfortable, hotel is easy to navigate...my ONLY complaint is that the rooms aren't as clean as I'd like them to be. The floors are dirty, and the bed linens and towels just didn't smell clean. The edges of the carpet where it meets the walls had a very thick line of gross dust. That is something that is easily cleaned, I feel as though a hotel that is otherwise very nice, should pay more attention to room cleanliness. Some of the furniture was stained, holes in the carpet, things like that. I would definitely stay there again, but I do hope they work on the room cleanliness. Because it really is a fantastic hotel in a nice area, and the staff is ALL WONDERFUL...from the valets, to the bellmen, to the hotel manager, to the wait staff at Rick's Cafe. I'd definitely recommend this hotel to anyone I know. On Friday and Saturday night, they showed movies by the pool which my kids LOVED! Very cook perk. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas As a return guest to our property, your detailed review is very much appreciated. We are thankful for the confidence that you have in The Westin Lake Las Vegas Resort & Spa and can assure you that your constructive comments will be passed along to the head of our housekeeping department. We are so happy to see that your kids enjoyed our weekend movies by the pool. We look forward to your future visit and restoring your faith in our resort. Thank you.
"Great Family Hotel!"
Perfect for a family trip...lots for kids to do. Loved the activity pool, water slide, movie nights at the pool and smores! Hotel restaurant, room service and hotel cleaning staff left something to be desired. Food was not very good and served cold or lukewarm - for the price, I expected better. Cleaning lady for our room seemed to try her best to avoid […] cleaning our room. The rest of the hotel staff, from the bell men to front desk, lifeguards and pool area staff - were all wonderful! Pool area was kept very clean and kids were allowed to bring pool toys. The beach was ok...a little sand to play in. Free kayaks and paddle boats. It's best to try and come on the weekdays, as on the weekends it gets pretty crowded with people coming to the resort on day passes. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas We are delighted that you consider us the perfect setting for a family trip! Thank you for sharing the highlights of your stay, as well as the areas that did not meet your expectations. It is regrettable to learn that you were not overall impressed with the quality of food in our restaurant and your review will be shared with the appropriate departments. We appreciate the time it took to share your valuable perspective and we hope we'll have the opportunity to welcome you back for more family fun at The Westin Lake Las Vegas Resort & Spa.
Arrived at 4pm to check in. We did not get our room until 10pm. 1 hour wait for breakfast! Requested late checkout....never noted.. Locked out of room by 1pmGenuine Expedia guest review
Response by Westin Lake Las Vegas Your feedback is appreciated. Please accept our sincere apologies for the length of time you waited to check-in, as well as the wait time for breakfast. This is inexcusable and your comments will be shared with our staff. We are thankful your constructive comments and hope you'll allow us the opportunity to welcome you again.
Had a nice stay. Just wish the pool was open longer. It was kids summer break and they closed pool at 6oo clock pm. But other than that good vibes.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for spending your summer getaway with us at The Westin Lake Las Vegas Resort & Spa. Since we want our guests to enjoy the best possible visit while with us, we will keep your comments in mind for the future. We do regret if our pool closed earlier than expected during your stay. We are truly grateful for your perspective and hope to welcome you back again.
We had a great stay! Beautiful morning views.Genuine Hotels.com guest review
"Great place to get away from it all."
Staff, rooms, amenities all fantastic. Love the private lagoon and paddle boarding! The back patio overlooks the beautiful Lake Las Vegas. Close to quaint Village.Genuine Expedia guest review
Response by Westin Lake Las Vegas Your feedback regarding our accommodations, amenities and outdoor activities are all highly appreciated. Thank you for sharing your beautiful description of our resort and we hope we get the opportunity to welcome you back to The Westin Lake Las Vegas Resort & Spa in the near future.
"loccation of attending tournament"
No bath gel! only one bar of soap in 4 days!Genuine Hotels.com guest review
"Westin review 7/24 - 7/29"
Lake Las Vegas is a beautiful place to stay but 30 to 40 minutes from the strip so come prepared to drive! Rooms are nice and bed is comfortable. Service is prompt and friendly. Be prepared to add 25.00 per day to your room rate which they like to call a "resort fee". When I asked what it was for they replied it was for use of the pool, self parking […] and "free internet" among other "free" items. Obviously NOT FREE!! They smiled and chuckled when I brought up that point but it does add significantly to your room rate. Two channels on the TV had no sound and there was a weird machine noise that was constantly droning at night. The resort is overpriced considering you can stay on the strip in a nice hotel for a quarter of the cost. I won't go back. Try the Green Valley Hotel and Casino which is closer to freeway access and has shopping nearby and a Whole Foods and is still far enough off the strip. Read moreGenuine Hotels.com guest review
"Nice location a short ways away from the "strip""
This hotel is HUGE. It needs more restaurant options. The food is good at Rick's but it is very expensive. Coffee is $7. The Village nearby is nice and "coming back" after the economy downturn.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for your sharing your impressions regarding our on-site restaurants. We hope any inconveniences that you may have experienced were minimal throughout your time here. Your feedback regarding our prices is highly valued and is something we will take in consideration for our future guests. Thank you for your honest feedback and we hope you'll allow us another opportunity to welcome you back again.
"Great place for rest and rejuvenation."
Took a trip to find a place to re-locate to in Vegas. I spent three entire days looking at 42 different homes. It was wonderful to come back to the hotel, go for a swim, relax at the bar and have a fabulous meal.Genuine Expedia guest review
Response by Westin Lake Las Vegas It was our pleasure to provide you with a relaxing place to come back to after a long day. Wherever your travels may take you, we hope you'll consider visiting your home-away-from-home at The Westin Lake Las Vegas Resort & Spa sometime in the future.
Driving up to the hotel was as nice as I expected Check in staff was friendly. That's about it. Carpet in room was stained. Pool was dirty with stains at the base of the pool as well as items floating on the surface Lake side beach was closed due to previous storm We were not told that at check in Poolside service was not good and not enough umbrellas. Not […] up to Westin Standards. You can tell they are not interested in up keeping this resort. I will not return here. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas While guest feedback is always highly valued, we are saddened to learn that your experience with us was not as you had expected. We are continuously looking for new ways to improve our facilities to ensure that we meet or exceed each of our guest's expectations. It is reviews such as yours that gives us the ability to make the necessary changes. We hope you'll accept our apologies if our beach was closed due to the inclement weather prior to your visit. We hope we'll have another chance to welcome you back. Thank you.
"DON'T WASTE YOUR TIME!"
OVER PRICED RICKS RESTERAUNT IN HOTEL SMELT LIKE SEWER.SO ORDERED ROOM SERVICE ONLY TO HAVE A $900 CHARGE ("HOLD") ON MY DEBIT CARD FOR A $55 BILL BARTENDER DOWNSTAIRS WAS NICE. FRONT DESK PEOPLE HAD NO CLUE WHATSOEVER.NEVER GOT FREE BREAKFAST IN THE THREE DAYS I WAS THERE.WOULD TAKE AN ACT OF CONGRESS TO GET A VALET TO PARK YOUR CAR(TO BUSY WITH PERSONAL […] CALLS ON PHONE) KIDS RUNNINGUP AND DOWN THE HALL SCREAMING WITH NO SUPERVISION! PAYED FOR A DOUBLE BED SUITE GOT DOWNGRADED TO KING TOOK 3 CALLS AND 7 HOURS TO GET A ROLLAWAY BED.MAID SERVICE USEDSAME SHEETS ON BEDS JUST SWITCHED THEM AROUND.HOTEL IS IN THE MIDDLE OF NOWHERE.NOTHING TO DO NOT WORTH THE PRICE.BETTER OFF SLEEPING IN A CARDBOARD BOX NEXT TO THE STRIP Read moreGenuine Hotels.com guest review
"Westin lake resort"
Enjoyed our stay. Staff very friendly and accommodating.Genuine Expedia guest review
Response by Westin Lake Las Vegas It's always wonderful when a guest shares their kind words of praise regarding our staff. Thank you for your review of The Westin Lake Las Vegas Resort & Spa and we hope to welcome you back soon.
"Relaxing weekend stay"
I've stayed here three summers in a row. Clean, beautiful hotel with nice surrounding area. The hotel restaurants are a bit overpriced with very few restaurant options under 15 minutes away. Since you're near Vegas (30 minutes) however, there are plenty of great restaurants if you've got transportation.Genuine Hotels.com guest review
Only set back was that they didn't come back to clean our room after we left for the day. The cleaning service came by around 9 and we asked them to come back in half hour - they didn't.Genuine Hotels.com guest review
"beautiful resort, but need improvements in rooms"
We arrived late at the resort, the staff was kind enough to wait for us and check us in at around 1:00 am. I really appreciated it. The resort looks amazing, especially at night. The lobby is very impressively decorated. Rooms are clean and beds are very comfortable. However, there is a strong exotic perfume smell in the room. It may come along with […] the decorations and style of the hotel but not everyone likes it and the smell is just too strong to be comfortable with. Also, the air conditioning system is making a lot of noise which makes it really difficult to fall asleep or get a good rest. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for sharing your experience with us. We're delighted to learn that you received a positive impression of our resort right off the bat. While we are happy to see that you enjoyed so many areas of your trip, we deeply regret if you experienced any inconveniences with the fragrance in our rooms. We can understand that this may not be everyone's taste and we appreciate your valued feedback. We will certainly keep this in mind for our future guests. Thank you for providing your constructive comments regarding our air conditioning, as we have already passed your review along to the appropriate departments. We hope you'll visit The Westin Lake Las Vegas Resort & Spa again soon.
"Great hotel ... next to the wrong lake"
My fiance and I spent Friday and Saturday night at the Westin hotel on Lake Las Vegas expecting a quiet weekend getaway with our pet. The hotel was above our expectations in terms of quality and service staff and we were very happy with the pet friendly areas within the hotel. The parts that we did not like were: 1) the distant location away from any […] amenities, and the quick trip we took to the "village" was one of the more depressing retail experiences I've ever had; 2) the lake itself was extremely dirty and is rumored to have active bacteria; and 3) our experience with the food/drink options (without spending $150 per head at the sushi place) were below expectations. Overall, a nice pet friendly resort with great scenery, but located in the wrong part of town next to the wrong lake. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas As a pet-friendly resort, it's always a pleasure to welcome our guests and their four-legged companions. While we're happy that we were able exceed your expectations with great quality service upon your arrival, it's unfortunate that your shopping trip to the nearby village was not as you had come to expect. Furthermore, we regret any inconveniences with our lake activities. We pride ourselves in providing a clean environment and regret if any areas of your trip proved otherwise. We take all feedback from our guests very seriously and will further look into the issues you've addressed. We appreciate your constructive comments and hope you'll allow us another opportunity to welcome you back.
"best hotel away from the strip"
It feels to short...Genuine Hotels.com guest review
"Great hotel with fun water activities"
I stayed for a couple nights with my two young sons and we had a great time at the pool and the lake.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for sharing your family's getaway at The Westin Lake Las Vegas Resort & Spa. We're always happy to learn when our guests and their young children enjoy our outdoor activities and pool area. We hope you'll have the opportunity to visit us again for another relaxing day in the sun.
"we loved this place"
Very nice resort that was reasonably priced. Kids loved the pools.Genuine Hotels.com guest review
Wonderful gateway! Hotel staff was very nice, although some of the staff young, they were still very helpful. The beds were dreamy and the pools were great! If you are looking to get away from the Las Vegas crowd, this is the place to be.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you! We are delighted to learn that you enjoyed a wonderful getaway with us at The Westin Lake Las Vegas Resort & Spa. Your positive feedback regarding our Westin Heavenly Beds is truly appreciated. We are glad that your stay encompassed the level of comfort we wish to provide and we hope you'll consider visiting with us again soon.
I guess this place was okay. We were here for a wedding ... so it was really awesome to hang out with friends. But here are some things that you should know if you're going: 1) It's at least $60 for a cab ride out to this place and the shuttle that they have is pretty unreliable. Rent a car if you're staying here. 2) This is most certainly a "family" […] place ... I had read about there being an "adult" pool ... that, friends, was a complete lie. Not only that ... but, the pool closed at 8pm. (maybe it was 10, but super early.) 3) The Village, the "hub" of activity in the area, is a ghost town. No grocery store within walking distance, so you're forced to eat overpriced, sub-par food for pretty much every meal. 4) Seriously, if you don't have children, don't stay here. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas We appreciate that you've taken the time to share your input with us. It was a pleasure to accommodate you during the wedding and we thank you for sharing your thoughts and impressions. We hope you'll accept our apologies if any area of your visit fell short of your expectations. We do provide a complimentary shuttle service as a convenience for our guests and deeply regret if this service was unavailable at any time throughout your visit. We will share your concerns with our staff and hope you'll allow us another opportunity to welcome you back. Thank you.
"Disappointed, not your typical Westin"
Chose to stay here over Las Vegas since my husband and I were traveling from CA to CO and wanted a restful overnight experience. Our room was less than stellar and not quite the lake view we paid for. You can see it on a chair from the patio. Our patio was littered with cigarette butts, there was a McDonalds ketchup packet behind the nightstand and […] the furniture was worn. We had issues with the valet at checkout. We waited in 110 degree heat with our car insight, but not pulled around. When we asked how much longer the response was,"I thought you would get it yourself". We didn't even have the keys. Overall I found the service really lacking, not typical of other Westins. I wouldn't recommend it. Read moreGenuine Hotels.com guest review
Could be a nice hotel but needs some tlc. Staff could have been a little more helpfully at front desk but the rest of staff was more than helpful with whatever you needed. There is a 25 dollar a day fee for shuttle service and daily newspaper if u use them or not. Adult pool was full with kids but that was fine with me. It was ok but I am sure there […] is much nicer places out there for the money Read moreGenuine Hotels.com guest review
"Looking for a wedding venue for daughter's wedding"
Had a quick check-in by friendly staff lady, Carli took us on tour of possible wedding venues, very thorough. Then to our surprise, we were sent a lovely fruit and cheese plate along with a bottle of champagne! Also, the courtesy van was much appreciated, and the young man that drove us was very obliging! Thank you for a great stay!Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for taking the time to share your experience and for considering our resort for your daughter's special day. It is our hope that each of our guests enjoys a memorable time while with us so we’re glad to see that you enjoyed your complimentary fruit and champagne from our staff. No matter the occasion, we hope you'll have the chance to visit with us again at The Westin Lake Las Vegas Resort & Spa. We wish all the best to your daughter as she continues her search for her wedding venue.
Everyone was nice. Lava cake at Marssa is by far the best I ever had!!! Pools were nice, super hot outside 110 plus degree. Over all not a bad stay.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for sharing your feedback regarding our lava cake at Marssa! We're thrilled that our dessert left such a lasting impression. We appreciate your review of The Westin Lake Las Vegas Resort & Spa and we hope to welcome you back for another dip in our pool sometime in the near future.
"Lake Las vegas"
The hotel is nice in a great location on the water. Lake Las Vegas is a bit of a ghost town. There are alot of shops that have closed in the shopping area. We had intended to spend our full day at the lake but we walked it went in the few open shops and headed to the strip. It's a nice enough hotel, like the idea if it, if it takes off and gets full […] and busy as I think they intend it will be nice. The bed is very comfortable and the hotel is clean with nice staff. We stayed on a sat so there was a guy singing in the lobby bar. He was Great!! Overall we enjoyed our stay the pools one for adults one for family's if a fabulous touch!!! Read moreGenuine Hotels.com guest review
"Very relaxing stay"
This hotel/resort has all that you can ask for if you're looking for a peaceful spot to wind down. The only unfortunate thing is they charge you a $25 resort fee even if you do not use any of the resort amenities.Genuine Hotels.com guest review
Great stay staff was very helpful with needed. Bar area meant all of my drinking wants and needs.Genuine Expedia guest review
Response by Westin Lake Las Vegas We greatly appreciate your kind comments about our attentive staff and for sharing your experience at our bar area. We're pleased that we were able to meet your expectations and we hope to welcome you back soon to The Westin Lake Las Vegas Resort & Spa. Thank you.
"Beautiful hotel with great surroundings"
We thoroughly enjoyed our stay and would go there again. The hotel was beautiful and the staff was very attentive.Genuine Hotels.com guest review
"Family weekend for 8"
We enjoyed our stay. We had three rooms, although they were packed, they managed to have us all together. With all 3 rooms next to one another it made our stay easier for us. Yes, they do have resort fees but we were able to make smores by the fire pit on the beach and they also had paddle boats and kayaks. We also enjoyed live music in the lobby. At […] the pool they had movies playing for small children. This hotel is great for kids and people who have pets. Our children are all young adults with the youngest being 19. They all enjoyed their stay. No casino so it is more for families. The first night we had dinner at ricks cafe. The service was great but I feel that it was a bit pricy for the quality. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas It seems like you truly made the most out of your family weekend getaway! It was our pleasure to accommodate you at The Westin Lake Las Vegas Resort & Spa and we are glad that you took the time to share your experience. It is always nice to learn when our guests take full advantage of our water rentals and outside activities. Thank you for dining with us and sharing your impressions of our Rick's Cafe. We regret if your experience did not reflect the high quality we wish to deliver to our guests. We truly value your feedback and hope you'll allow us the opportunity to welcome you back again.
"Quiet, relaxing & away from lights & action"
Very beautiful resort and grounds. Pool area and beach was relaxing and staff was very accommodating. Booked a premium lake view, but our view was mostly of the grounds with a slight view of a sliver of the lake if you went out onto the 1 ft deep patio and looked right. The beds were comfy, room clean and the coffee/tea bar in the room was nice. Made […] use of the free kayaks and went out on the lake for about an hour or two. Resort provided a car ride to the casino resort next door which had a few restaurants and shops. Very disappointed in the closures of the shops in the beautiful village which could be developed into a happening place! Cobblestone streets, waterfront property, beautiful decor and there may have been 3-5 open stores but this wasn't part of our resort anyway. It was just nice to visit. The casino there was great if you like partying with retired folk, having overpriced, under filled drinks and listening to a cheesy cover band, but that's Vegas baby! Easy drive to the airport and to the Hoover Dam. The drive wasn't too bad to the strip either and I think the resort had a shuttle to take you. Anyway, if you are looking for a quiet romantic getaway far from the lights of Vegas and in a very beautiful location on the lake, this is it. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for sharing your detailed review and perspective with us. If you experienced any inconveniences during your stay, we sincerely apologize. We regret if the view from your room did not live up to your expectations and hope you won't let this discourage you from booking with us again. With a variety of rooms available, we trust that our staff can help find room accommodations with a more suitable view of the lake. We appreciate you sharing your impressions of the area. As you've mentioned, we do offer a shuttle to and from the Las Vegas entertainment, perfect for those guests looking to experience the best of both worlds. This is just one of the many features covered by our resort fee! Our resort fee also includes unlimited water rentals, scheduled recreation and pool activities and more. The next time you plan a relaxing getaway, we hope you'll choose The Westin Lake Las Vegas Resort & Spa again. Thank you for your review.
"Great pet friendly room"
Very comfortable. Hotel is above average in comfort. For pet friendly I am extremely impressed. No discrimination to my 4 legged friend :) the food from the bar was a bit expensive for the average quality. Lovely grounds and area. Would stay here again on our road trips to Reno.Genuine Hotels.com guest review
"The best thing about this hotel is the sushi!"
When we first arrived, we went straight to the pool where we waited quite a long time to get a cocktail. One server for the entire area. There is no outdoor bar where you can get your own drinks, so we located a waitress from the beach area, tipped her well, and she came back around...eventually. The sushi restaurant is delicious! be sure to try the […] truffle edamame dumplings in mushroom broth...AMAZING! Also be e sure you check out the village area (near the Hilton). There were some cute restaurants, shops, and bars on the water. Our toilet seat in our room was cracked and broken, but other than that the rooms are clean and spacious. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas We are thrilled that you enjoyed our sushi bar at our Marssa restaurant and really appreciate you taking the time to share your review with us. We regret the length of time it took to be served at our pool bar and will keep your feedback in mind for the future. We are sharing your concerns regarding your accommodations with the head of our maintenance department. We appreciate you bringing this to our attention and we hope we'll have the opportunity to welcome you back to The Westin Lake Las Vegas Resort & Spa.
"Nice hotel in beautiful setting"
The hotel was very nice; staff was gracious but at times overwhelmed with number of guests. Our room did not have a refrigerator. We were told that many rooms were without one because they had a tendency to break down. We were there for 3 days; it was an inconvenience and added extra cost to our stay since we couldn't keep some grocery items fresh for […] snacking. Otherwise, very nice facility, decent food and excellent swimming pools for relaxing and family fun. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas We deeply regret any inconveniences that you experienced. We never like to read when a guest endure difficulties during a stay and we can assure you that all of the feedback that we receive is highly valued and taken into consideration for the future. Thank you for sharing your impressions with us. Helpful reviews such as yours are a big part of improving our services at The Westin Lake Las Vegas Resort & Spa and we truly appreciate your comments.
"Alternative to staying on the strip"
This is a nice hotel, about 30 min from the Las Vegas airport, and about 40 min from the strip. The hotel has several outdoor activities available (pools, lake access, etc.) and there are several nice outdoor seating areas with fountains and fire pits. There are a couple pretty good restaurant options at the hotel, but otherwise you need transportation […] to get to other shopping/dining areas. The staff was very friendly. Overall the hotel was pretty quiet for a peaceful stay. And the surrounding area is pretty quite. A nice alternative to the strip. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for taking the time to share your impressions with us. We're delighted that you enjoyed dining at our Marssa restaurant and appreciate your positive feedback. Keep in mind that we do provide a shuttle service to the surrounding areas. Thank you for your review and we hope we'll have the pleasure to welcome you back to The Westin Lake Las Vegas Resort & Spa.
At check-out, I was disappointed to learn we had to pay $25 per day resort fee. Resort fees should have been discussed at check-in not check-out!Genuine Expedia guest review
Response by Westin Lake Las Vegas We understand your frustration and deeply regret if our charges were not made clear upon your arrival. For any inconveniences you experienced, we sincerely apologize and can assure you that your review will be shared with our staff. Thank you.
Lake Las Vegas is pretty far out there and there's only one small casino nearby. We were hoping the Westin would be quiet and relaxing, but we found out that Memorial Day weekend in the Vegas area is busy no matter where you go. The hotel isn't as nice as we thought a Westin would be and the pool was packed with kids who were there for basketball tournaments. […] I also think they let locals in for free or a very small fee, so that doesn't help when the hotel is already sold out. It did get a lot quieter on Monday, so it would've been better on a non-holiday weekend. Read moreGenuine Hotels.com guest review
"best hotel ever"
The staff was great, the hotel was great the rooms were clean and the bed was so comfortable I didn't want to leave. We had a gorgeous view of the lake. There is no casino at this hotel which made it nice and relaxing. We ate at two of the restaurants both were excellent. I will definately be staying there again.Genuine Expedia guest review
Response by Westin Lake Las Vegas We're delighted to know that your recent experience has inspired a return stay with us. Thank you for sharing your impressions of our resort, as your beautiful description of our property is very much appreciated. We are all looking forward to your return!
"Great experience - Highly recommended"
It was a great place to stay. We enjoyed all of the activities and the views. The resort is clean, beautifully decorated and the staff is extremely nice. We loved it here.Genuine Hotels.com guest review
"Used to be great; now not so much."
We had stayed at this resort over 25 times when Loews was managing the property. We've been there twice since Westin has taken over and the level of customer service has dropped dramatically. Our last visit took 2 phone calls, a visit to the front desk and over 12 hours to resolve the problem of a crying/barking dog in our wing. The parking lot has […] poor signage for boat/RV parking that is not enforced at all! Every night we had trouble parking our boat. That was only an issue one time when Loews was managing the property and they comped our resort fee. Westin did nothing to compensate for our troubles. (This property is 4 miles from Lake Mead launch ramp and has dozens of boat owners as guests on any given weekend). The Marrakech Express coffee house used to be a fun alternative to a sit-down breakfast. Now it is 100% a Starbucks, with their icky coffee and pre-packaged food. We drove 30 minutes out of our way to Sunrise Coffee on Sunset Rd (which was great!) because we were so disappointed with what Westin did to our beloved little cafe. Speaking of food, Rick's Cafe (sit-down restaurant) has tanked as well. Loews had scratch-made yogurt on their buffet bar. Westin has Yoplait. Loews also had scratch-made granola. Westin has none. Westin does have sickly sweet "cinnamon roll pancakes" that were not fit to eat. Oh! And don't bother with room service! Our little boy got burnt chicken fingers, French fries that looked and tasted frozen and over-salted asparagus! Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas As a loyal guest to the property, we deeply regret to learn that your most recent experience with us did not meet your expectations. We never like to read when a guest leaves our resort feeling disappointed, even though we are truly appreciative of the feedback that you've provided. Please rest assured that the appropriate departments are reading over your review. Customer satisfaction is of utmost importance to us and we can assure you that all of your valuable feedback will be taken into consideration. Thank you.
We paid to upgrade to a room with a better view, which was disappointing. The pool area did not have enough beech chairs and not enough umbrellas so we could not use the pool. Customer service was 'flat'. Bread at the restaurant was stale. Overall, the place was 'tired'.Genuine Hotels.com guest review
Pool was dirty and needed reconditioned. Most of the activites closed at 4:00 PM.Genuine Hotels.com guest review
"Loved being on the lake"
The staff was wonderful and very helpful It was nice to return to a quiet hotel after a day in Vegas. The food was very good.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you so much for your 5-star rating. We're truly pleased to learn that you enjoyed your stay with us at The Westin Lake Las Vegas Resort & Spa and we appreciate the feedback that you've provided in your review. It was our pleasure to provide you with a peaceful setting after exploring Las Vegas and we hope you’ll have the opportunity to visit with us again.
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