Love this hotel !!Genuine Hotels.com guest review
Very relaxingGenuine Hotels.com guest review
"Great place to relax"
The staff was very friendly and the room was clean and comfortable. It was nice to come back to after a day of sightseeing or on the Vegas strip. The kayaking was fun although the kayaks were in rough shape. The pools were fantastic, especially having drinks brought to us while we relaxed poolside. We also loved sitting on the outdoor patio drinking […] wine by the fire. Overall it was a wonderful and very relaxing stay. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for spending your getaway with us at the Westin Lake Las Vegas Resort & Spa. It was a pleasure to provide you with a clean and comfortable place to come back to after a day of sightseeing. We do regret if our kayaks were not in their best condition and we hope any inconveniences that you may have encountered were minimal. We are happy that you were able to sit back and enjoy a relaxing stay at our pool and outdoor patio and we hope you'll find your way back to our resort again.
Had a great time! Great customer service.Looking forward to going back.Genuine Hotels.com guest review
Very understaffed. Long wait for breakfast both mornings, due simply to lack of wait staff. One person at the desk upon check-in. Waited 15 minutes in the bar before seeing a waiter. Decent place and the employees there were all pleasant, but few of them.Genuine Hotels.com guest review
No anti-slip in the shower is the only concern. As my daughter slipped and pointed it out. Some of the servers at thee cafe and pool side eatery, could be slightly nicer. Great hotel otherwise! Amazing pools! Will stay again!Genuine Hotels.com guest review
I paid for a suite, and was given a room adjacent to the elevator shaft. After being in the room for a couple hours we realized that the constant noise of the mechanical movement of the elevator was really bothersome and would likely impede our sleep. We called the front desk, and they moved us with no questions asked - so obviously this is a known […] design flaw and one for which they've received complaints before. Unfortunately they moved us to a room on a lower floor that had an inferior view. Also, the food in this place was way overpriced and not very good. Read moreGenuine Hotels.com guest review
"Relaxing place to be with the kids"
I brought my kids for a few days over spring break. The pool is top notch and having the life guards was really nice since I was there by myself. Knowing a few other eyes were watching out for my kids was comforting. Everyone who worked there was incredibly friendly and went above and beyond. The work out facility was great and the lobby was beautiful. […] The rooms were probably the only thing I was disappointed in...they really need some refreshing...bathroom shower needs updating, light bulb out in lamp, we were missing our refrigerator and had to call for one to be brought up. And if you have kids, do not get a room right above the Lotus terrace below. They had events every night and we could hear everything. I wouldn't have minded if I wasn't trying to get the kids to bed...wish we would have requested a room farther away from that. But overall, I would definitely come back and loved every minute of our experience! Read moreGenuine Expedia guest review
"Can be so much more"
The grounds at the Westin are not well kept. The accumulated dirt is visible around the entire property. Inside is much better but the carpeting, drapes, etc. in the rooms are tired and should have been replaced when Westin took over the property. The children's playground area was not clean and there was a huge red ant nest right by the slides. The […] toddler pool was infested with mosquito larvae. Near the beach, there was unsafe accumulation of water. Hope they have good umbrella insurance. Staff is confused about the pool and jacuzzi hours of operation. Fresh towels were no where to be found after 7pm by the adult pool area where the jacuzzi is. Overall, the hotel looks under staffed. Directions are inadequate within the hotel, especially for those who need accessibility or have a stroller. As for security, it either doesn't exist or they are invisible. I have observed several areas of concern. Though this is an industry wide issue so just use common sense. Food options are limited on the premises and quality is mediocre at best. Service is super slow. Another indication of inability to manage proper staff levels. As for memorable experiences, the checkin was memorable due to the front desk agent Laura who went above and beyond in welcoming us to the property. She followed up with us to see if our rooms were as we expected. No one else, out of six people we have interacted during our stay, stood out. The property has, and always had, great potential. Perfect location, beautiful property (if cleaned and rooms renovated), and access a variety of activities. I doubt if Starwood corporate will turn a blind eye to what's going on here. It will hopefully get an overhaul soon. Read moreGenuine Hotels.com guest review
"Excellence in everyway!"
My stay was very nice. Peaceful, lovely, comfortable and everything was first class. I had a beautiful view of the lake from my room. The resort offered varied restaurants with something for everyone. There was bicycles and kayaking available with it's own sandy beach. Just stunning!Genuine Hotels.com guest review
"Beautiful quiet resort"
We came to get away from the cold and relax somewhere we could swim. We have two little kids so we didn't want to be on the strip but we wanted quality. Pool hours weren't great but it was a lot of fun. The area was kind of a ghost town.Genuine Expedia guest review
Response by Westin Lake Las Vegas We are glad that you were able to escape the cold and enjoy the warm weather! Thank you for choosing The Westin Lake Las Vegas Resort & Spa for your relaxing, family vacation. It was a pleasure to accommodate you though we do regret if you encountered any inconveniences with our pool hours. We regret that you and the kids were not able to experience our water slide and we hope you'll have the opportunity to visit again.
"Nice, beautiful grounds and the mountain view is a"
Very nice except they never were able to fix the main TV. Also, couch was quite wornGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for your review of The Westin Lake Las Vegas Resort & Spa. We regret that we were unable to fix your TV during your stay and we appreciate that you've shared your feedback regarding the condition of our couch. We apologize for any inconveniences and will pass your comments along to the appropriate members of our staff.
friendly & helpful staff, comfy rooms, & an overall relaxing resort.Genuine Expedia guest review
Response by Westin Lake Las Vegas It is wonderful to read all of your positive comments! Thank you for sharing your Westin Lake Las Vegas Resort & Spa experience. It would be our pleasure to welcome you again.
"Beautiful pet friendly hotel"
The whole experience was wonderful. The only thing that bugged me was the motion censor thermostat. While we were sleeping it would get so hot. Finally, I found a cheat online and overrode the thermostat. After that, amazing trip. ;)Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for letting us know about your Westin Lake Las Vegas Resort & Spa experience. We regret to learn that you encountered difficulties with our thermostat. While we are happy that you were able to resolve the issue, please do not hesitate to reach out to our staff whenever an issue like this occurs. We always want to ensure the best possible experience! Thank you for your review, we hope to welcome you again.
"great for a relaxing weekend"
For a girlfriends weekend away it was perfect. There was a beautiful pool, food, bar, spa, live music. What more could you want. It wasn't near a lot of activities, so you would need to drive to get to any, but the hotel was large and relaxing if that is what you want to do. We loved it for a long, quiet, relaxing weekend!!Genuine Expedia guest review
Response by Westin Lake Las Vegas We are so happy that you chose to spend your relaxing, girls' weekend with us at The Westin Lake Las Vegas Resort & Spa. Thank you for sharing the highlights of your trip, as we are delighted that we were able to meet your expectations. We hope to welcome you and the girls back for another getaway!
"First time at Lake Las Vegas"
Was a nice way to celebrate anniversary. Quiet and relaxing. Free shuttle to strip allowed best of both worlds. Pool was great, drink and food delivered as we relaxed and soaked up the sun.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for choosing to celebrate your anniversary with us at The Westin Lake Las Vegas Resort & Spa. We are delighted to know that you enjoyed a quiet and relaxing getaway and that you were able to take advantage of our complimentary shuttle service to and from the Las Vegas entertainment. We hope you'll think of us again the next time you plan a romantic getaway.
"Loved this hotel"
Loved this hotel and hope to stay there again. Lovely rooms, valet parking.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for sharing your warm remarks regarding your stay with us at The Westin Lake Las Vegas Resort & Spa. We are happy that our accommodations met your expectations and that you enjoyed our gourmet coffee. We hope to see you again soon.
I loved how beautiful and quite it was. The hotel was peaceful and relaxing.Genuine Hotels.com guest review
"Great place to stay"
Nice ambiance. We arrived late in the evening, there was no problem getting checked in and to our room quickly.Genuine Expedia guest review
Response by Westin Lake Las Vegas We appreciate you sharing your experience at The Westin Lake Las Vegas Resort & Spa. We are always happy to know when a guest enjoys their stay and we hope you'll choose to visit with us again.
"Beautiful hotel and grounds"
We had a wonderful stay. The lake and view of the lake was beautiful. The hotel interior was amazing! My only complaint would be that it needed a little more deep cleaning in the bathroom, but over all the room was very clean. The staff was super nice and helpful. I would go back again.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for your review of our Westin Lake Las Vegas Resort & Spa. We are truly grateful for the feedback that you've provided regarding our bathrooms and we would like to apologize if our accommodations were not at their very best for your visit. We have already shared your comments with the head of our housekeeping department. We look forward to your return visit.
"Paradise off the beaten Strip!"
We saw the hotel pictures online and they looked beautiful. I've had enough of the typical Las Vegas strip experience and wanted to just relax. This place was truly awesome. I've stayed in a lot of very nice resorts in my lifetime and this one ranks right up there! Close enough to town, and even the strip if you want, but far enough to feel like you're […] in the tropics. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas We are happy to learn that we were able to meet and exceed your expectations of our resort. It was certainly a pleasure to welcome you and provide you with the relaxing getaway you were hoping to enjoy. The next time you are planning a vacation, we hope you'll think of The Westin Lake Las Vegas Resort & Spa again.
"Only place I'll ever stay in Vegas again!"
The room was immaculate. The grounds were gorgeous and the staff couldn't have been more attentive. Right down to the bell staff opening the automatic doors from 100 ft away as we approached. I want to go back tomorrow!Genuine Expedia guest review
Response by Westin Lake Las Vegas We would love the opportunity to welcome you back again! Thank you for sharing your lovely review of The Westin Lake Las Vegas Resort & Spa. I will certainly share your kind words with our team. We are sincerely grateful for your positive review and we hope to welcome you back sometime in the near future.
Nice hotel and big rooms. Beautiful landscaping and view of lake las vegasGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for your beautiful review of our property! We are glad we were able to meet your expectations and we hope you'll plan another trip to The Westin Lake Las Vegas Resort & Spa again.
to many people sticking their hands out. resort fee of 50 dollar, my wife and I are both disabled, could not use . 15.00 dollars for valet parking. or park it your self. and plus tip.Genuine Expedia guest review
Was a scary drive in the dark from the main highway to remote location but it was worth it. Lovely hotel. Would go again and for more than just 1 night.Genuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for your lovely review of our resort! We are excited to know that you are already planning to return and we look forward to welcoming you back for a more extended stay at The Westin Lake Las Vegas Resort & Spa.
"Very quiet at night; lots of outdoor space to roam"
Very pleasant stay. Perfect escape from co-o-old weather back home!Genuine Expedia guest review
Response by Westin Lake Las Vegas We are happy that you were able to escape the cold weather and enjoy a relaxing visit with us at The Westin Lake Las Vegas Resort & Spa. We hope to welcome you back again soon!
"Was nice to NOT be at a casino!"
This hotel was nice, a bit further away from everything than I had thought. I was promised two 18 hole golf courses to play, and found not one! It was explained to me that in 2008 because of finaces, they walked away from the course( and looked that way) but are starting to bring it back to shape(also looked that way). While it was a nice place to be […] I believe it to be quite a bit over priced for the room. Staff was OK, the manager that I spoke to upon check out was very helpful, however I did have some remarks to help them. Also directions on how to get there were very poor(I also mentioned that). Was nice to NOT have to be in a smelly casino. I would go back if I could negoiate a better rate and they improve the grounds. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas We certainly appreciate you sharing your feedback and suggestions regarding The Westin Lake Las Vegas Resort & Spa. Guest feedback is extremely important to our future success and we are very grateful for reviews such as yours. We would like to extend our sincere apologies if your stay did not meet your expectations. We are working hard to improve our resort and we hope you will allow us the opportunity to welcome you back sometime in the near future.
"Nice family hotel in Las Vegas."
The hotel and location was lovely and away from the strip (about 35 minutes). The staff was very nice and accommodating.Genuine Expedia guest review
Response by Westin Lake Las Vegas We are thrilled to read your positive and encouraging comments regarding our resort! Thank you for sharing your review and we hope you and your family will stay with us again at The Westin Lake Las Vegas Resort & Spa.
"Lake Las Vegas getaway"
The Westin at Lake Las Vegas feels as if it belongs in the Mediterranean as an all inclusive resort. Spent one night for a birthday getaway from Las Vegas and loved every second. If you're there on the weekend, don't miss S'mores on the beach!Genuine Hotels.com guest review
"Nice Quiet Hotel"
This is a very beautiful Westin property. I ended up there somewhat by accident due to a last minute change in plans, but the price was too reasonable to pass up. Lake Las Vegas is about 22 miles from the strip - this is a great destination if you don't like the casino scene downtown. The downside is that it is a bit of a drive to get there, with a […] fair amount of surface streets. If you wanted to go decompress for a few days in a place that felt hidden away - this would be a great place to unwind! Read moreGenuine Hotels.com guest review
"Pretty, relaxing but seemed empty"
Seemed understaffed, waited a long time to be seated for breakfast, brochure and website amenities/activities didn't match what was actually offered. Relaxing, beautiful, etc.Genuine Hotels.com guest review
Enjoyable experience. Staff extremely courteous and helpful.Genuine Hotels.com guest review
Staff was nice, check in was easy. Stay was good until they double booked our room. Another couple walked into our room at about 1:00am. I jumped up to see who it was, the other couple was embarrassed and were given keys to our room.Genuine Expedia guest review
Response by Westin Lake Las Vegas On behalf of our entire staff I would like to apologize for this oversight in service. It is disappointing to learn of your experience and I assure you that your review will be shared with our staff to re-emphasize our commitment to quality customer service. Thank you for your valuable feedback and we hope you will allow us the opportunity to welcome you again.
We have been staying at this location for the last ten years. We have been through 3 owners-Hyatt, Lowes and now Westin. If we have ANY compliant it is the lack of restraints in and around the property. The setting and service are fabulous!!!Genuine Hotels.com guest review
"Relaxing Las Vegas Getaway"
My wife and I spent Christmas and New Years, and we loved the hotel. The room was luxurious, clean and comfortable. The grounds, the lake, the mountains, all are breathtaking. The restaurants are outstanding, the lounge is very nice, it;'s all very convenient.. The service by all the staff was excellent. We had a wonderful time. Try this hotel, you […] won't be sorry. Read moreGenuine Hotels.com guest review
"Home away from home. Warm and friendly atmosphere."
Beautiful hotel, friendly staff, most comfortable bedsGenuine Expedia guest review
Response by Westin Lake Las Vegas We truly appreciate your positive feedback and are honored that you consider The Westin Lake Las Vegas Resort & Spa your home away from home. We hope we'll have the pleasure to welcome you back again.
The Westin is breathtaking to look at and experience. The lake is so blue and the mountains and homes on the hills in addition to the Westin look especially beautiful at night all lit up. There are palm trees and fountains everywhere. We enjoyed all the outdoor furniture (rattan with pillows) as we sat outside and enjoyed the fireplaces and fire pits […] along with the peaceful sound of the fountains. The hotel has beautiful indoor lighting and décor to enjoy while listening to a piano playing. The room we had breakfast in was amazing. There were sheer white curtains hanging, arched windows (in this room, throughout the hotel, and in our room), and French doors. The food and presentation was outstanding. Our stay turned out to be a peaceful, relaxing, and unforgettable vacation. No more staying at hotels on the strip. We plan to stay here each time we visit Las Vegas. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for your review, you have certainly painted a beautiful and accurate picture of The Westin Lake Las Vegas Resort & Spa! It warms our hearts to know that you enjoyed so many aspects of our resort. We are delighted that we have gained your loyalty and we look forward to welcoming you back for another relaxing and unforgettable vacation.
Your Review Westin Lake Las Vegas So I chose this hotel on a package deal when I was looking for a vacation in Las Vegas. From the pictures it looked good. When I got there, the hotel was pretty far from the city of Las Vegas, about a half hour. I had two kids with me and my wife. The rooms do not have any microwaves and since I have a small one who […] needs a warm bottle of milk every night I had to get creative. I stayed five nights in the hotel. I asked for a microwave and they didnt have any, then I asked If I can warm up the mile somewhere and they said that the hotel cant have outside food in their microwave. Then I asked if they cant send a warm glass of milk for my child and they said it will some crazy amount just for the glass of milk. The nearest shop is at least 5 miles away. So you are basically at the mercy of the hotel when you need to get things. Read moreGenuine Expedia guest review
Response by Westin Lake Las Vegas Thank you for taking the time to share your experience. On behalf of our staff, please accept my sincere apologies for the inconveniences that you experienced during your stay. We deeply regret to learn that in this particular case we were not able to acknowledge your request. We understand your frustration and we never like to learn when a guest leaves feeling disappointed in their stay. We hope you'll give us another chance to change your perception of our resort.
"A Beautiful Resort"
We were so impressed with the Westin. We often choose Hilton as our hotel but decided to try something different. We were not disappointed! My only request would be to keep a nice dispenser filled with ice water at all times in your lobby - visitors to the desert need extra water. One time during our 3 night stay there was a wonderful cider offered […] but that happened only once. Read moreGenuine Hotels.com guest review
The room was clean with great service and wonderful amenities, but the room I thought I was going to receive was unavailable so I marked them down a spot on the overall rating.Genuine Hotels.com guest review
"A very nice hotel, but not so convenient."
It is a very nice hotel with a very nice surrounding neighborhood. However, it is rather a little too far from everything. The hotel have café and a restaurant which is a little too pricey. And they close kinda early. If you want something to eat, you either have to go a mile and a half to Montelago Village (also pricey) or all the way to Henderson […] . Read moreGenuine Hotels.com guest review
"Nice but expected more due to its prestige"
There was no microwave in the room and non available for use anywhere in the hotel (like a common area or kitchen). We went for New Years Eve and they advertised fireworks over the lake and our room faced the lake, but when the time came we found out that it was another hotel's fire works they were advertising and that we couldn't see them at all. They […] were in a far off corner of the night sky once you left your room to go to the outdoor area by the "beach" which was insanely crowded and no announcement was made. This really bummed us out. Besides those things, the bed was large and comfortable and the room service was of good quality and prompt. Read moreGenuine Hotels.com guest review
I would go back again before considering staying at the strip.Genuine Expedia guest review
Response by Westin Lake Las Vegas We couldn’t be happier to read that you loved your stay at The Westin Lake Las Vegas Resort & Spa. Thank you for sharing your experience and impressions of our resort. We do regret if our furniture was not in its best condition and will certainly pass your review along to the appropriate department heads. We look forward to welcoming you back the next time you are visiting our area.
"A peaceful alternative to The Strip"
The hotel is gorgeous, the view of the lake and the montains stunning. The service perfectGenuine Hotels.com guest review
Asolutely smazing. Great staff, the room was beautiful.Genuine Expedia guest review
Response by Westin Lake Las Vegas We sincerely appreciate your very kind review! Thank you for sharing your beautiful remarks regarding our staff and accommodations. We hope you'll visit with us again soon at The Westin Lake Las Vegas Resort & Spa.
Nice hotel as well as the location however the service was pitiful. I expected much more from reception. They had us waiting for a long time however when another couple walked by they were offered help right away. She did not tell us about the hotel's amenities or what the resort fee included. She was not very helpful. On the other hand the bell man […] was very nice and helpful as well as the valet staff. The room was not very clean, we found trash in the trash can. We travel a lot and expect much more from the hotel staff. Overall we are disappointed. Read moreGenuine Hotels.com guest review
Bad service at the reception office.Genuine Hotels.com guest review
"Away from LV strip&went in for shows"
It was very relaxing - and far too short! Did not understand from hotel website that stand up paddle boarding fee was not included in hotel nightly rate until we were signing paddle boarding releases, wearing our swim suits and ready to go...Genuine Hotels.com guest review
"Westin Lake Las Vegas"
We vacationed in Las Vegas not to gamble but visit national and state parks within a few hours drive, including Death Valley National Park and Nevada's Valley of Fire State Park. This Westin resort was perfect for that, equidistant between the Strip and the Hoover Dam (about 15-18 miles). The room drapes and sofas were tired and worn, but the bed was […] comfortable. Food in the lounge and the informal restaurant was excellent. All in all a great deal. Read moreGenuine Hotels.com guest review
"Quick over night stay."
Very Hotel, beautiful locationGenuine Expedia guest review
Response by Westin Lake Las Vegas We are truly grateful that we had the opportunity to accommodate you for the night. Thank you for choosing The Westin Lake Las Vegas Resort & Spa. We hope you'll have the chance to enjoy an extended stay in the future.
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