All hotels in Henderson, Nevada, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here101 Montelago Blvd, Henderson, NV, 89011, United States of America, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 865 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.5
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great stay. We'll be back. Always enjoy staying at this resort/hotel.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
It is always a pleasure to see you back here at the Westin Lake Las Vegas Resort & Spa. Thank you for reaching out and sharing your stay with us. We look forward to your return visit.
Other trip Jan 16, 2015
A Traveler
US
4.0 / 5Excellent
"Too Far"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is 30 miles from the strip. Too far if you are attending a trade show.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
While we appreciate your feedback, we regret if you encountered challenges during your visit with us. We do provide a shuttle service as a convenience for our guests and hope you will someday allow us another opportunity to welcome you back to the Westin Lake Las Vegas Resort & Spa.
Other trip Jan 14, 2015
A Traveler
US
5.0 / 5Outstanding
"A great getway hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We really enjoyed our stay - it was very relaxing. This hotel is in a beautiful location, 30 minutes east of Las Vegas Central. It is near the Hoover dam, mountains, and Lake Mead. It makes a great getaway. It is not suitable for those who want to be in the hustle and bustle of downtown.
Genuine Hotels.com guest review
1 night romance trip Jan 7, 2015
Louise
US
4.0 / 5Excellent
"Nice hotel, far from the strip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Booked this hotel for a trip in Vegas. The hotel is beautiful, but it is in a suburb of Vegas. Therefore, it is far from the strip. The ride from the airport costed me 80$. You need a car to get there, which I had the following days. So beautiful place (resort), but a bit in the middle of nowhere
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
Thank you for sharing your stay at the Westin Lake Las Vegas Resort & Spa. We are glad that you enjoyed your time at our property but regret if you were not fully impressed with our location. We hope you will allow us another opportunity to welcome you again.
Other trip Jan 11, 2015
vincent
US
4.0 / 5Excellent
"Fun time with the family!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We loved our stay. We do think the double beds were too small. The property was beautiful. We would love to go in summer and use the lake!
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
We hope we have the opportunity to welcome you back to the Westin Lake Las Vegas Resort & Spa this summer! Please do not hesitate to reach out to us prior to your visit, as we trust our staff can help find the perfect room accommodations for your next stay.
Other trip Jan 11, 2015
Family of four
US
2.0 / 5Fair
"Hotel is far from downtown, so you need a car.."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
I do not tell about this hotel, some staff were very helpful, others were not... I am not good at speaking English, so I couldn't explain them details. But I was disappointed... I will not go to the hotel anymore...
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
We never like to learn when a guest leaves our property feeling disappointed with our services and we'd like to extend our apologies if your experience did not reflect our usual high standards of service. We hope you'll allow us another opportunity to welcome you again.
Other trip Jan 9, 2015
A Traveler
US
4.0 / 5Excellent
"first westin I don't think I'd return to"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
This was just a stopover. We wanted a place not in Vegas but semi-close to the airport as we were landing late. There was a late night party - it was New Year's Eve. But it wasn't confined to a conference room / ballroom, it was just in the lobby area so the noise reverberated throughout the building. We arrived around 1am and left fairly early the next day to get out of town (destination: Zion Natl Park.) We paid the resort fee despite just wanting the room. We should have noted that before booking this place that you can't get around the fee (in which case, they should just add it to the room price.) The hotel itself was so-so and we really like westin's. We are SPG preferred members and use them all the time. However, I don't think I'd return to this one.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Ideal for the holidays"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Ideal accommodation for Christmas/NYs Great property 20 mins from the strip, but peaceful and breathtaking views.
Genuine Hotels.com guest review
6 night romance trip Dec 25, 2014
Judith
US
5.0 / 5Outstanding
"We loved this hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had an awesome stay at this hotel. If you travel with a dog, you'll get a room with a patio, which is really convenient. The views to the lagoon are great. One of the pools is heated, so even in cold weather you can have a swim. Great staff, great hotel.
Genuine Hotels.com guest review
2 night family trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"Beautiful!!!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great facility and fantastic staff. Only challenge I had was the little things neglected here and there. This could be a world class resort if it got the attention it deserves. I would stay here again.
Genuine Hotels.com guest review
3 night family trip Dec 26, 2014
A Traveler
US
3.0 / 5Good
"Average hotel"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Room furniture needs a touch up (1019), it looks worn out. Foot stool was peeling out and tv table chipped. Cleanliness of the room was terrible, a pair of socks left by a prior guest was found behind a chair also crumbs of food underneath beds and nightstands. Public areas are great, clean and well maintained. Staff was ok not great. Do not expect above and beyond service or wow factor.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
We always strive to go above and beyond for each guest and deeply regret that we missed the mark on this occasion. I'd like to extend my apologies on behalf of our staff for any inconveniences that you experienced with our accommodations. It is disappointing that your room was not at its best upon your arrival and we hope you'll allow us another opportunity to welcome you again.
Other trip Jan 3, 2015
Carolina
US
4.0 / 5Excellent
"Nice views"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice location will go back next year..........
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
We are delighted to hear that your visit has inspired you to return next year! We are certainly looking forward to welcoming you back to the Westin Lake Las Vegas Resort & Spa.
Other trip Jan 3, 2015
robert
US
4.0 / 5Excellent
"Like Morocco but safer."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We have stayed before when this was a Lowes. The hotel still looks wonderful. The Westin always has the most comfortable beds. We had a issue with the shower know breaking and requiring two engineers and about an hour for it to get fixed. The hotel offered no apologies or offered to make up for it. We required our resort fees waived upon departure which the girls wasn't initially willing to do. Hopefully they can retrain some of the front desk staff hotel hospitality. She seemed unhappy with her job at both check in and check out.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2014
Michael
US
5.0 / 5Outstanding
"A different New Year's experiance in Las Vegas."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Although the temperatures were chilly and the wind kicked up a bit, the Lake Las Vegas Westin was a great place to home base for a New Year's eve getaway. The lakeside location is scenic/fun in January and I imagine the resort would be a great destination during the summer months as well.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
Thank you for ringing in the New Year with us at the Westin Lake Las Vegas Resort & Spa. We are truly delighted to hear that you enjoyed your visit, despite the cool weather. Our resort is certainly a great summer destination, as well. It would be a pleasure to welcome you back again.
Other trip Jan 2, 2015
JBH
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Pleasant location away from the craziness of Vegas.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
We are always happy to read when a guest enjoys our tranquil setting at the Westin Lake Las Vegas Resort & Spa. We hope to welcome you back again!
Other trip Jan 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Henderson is beautiful and this hotel was perfect. So sad that we were here in the winter, would have loved to check out all the water activities
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2014
Kristie
US
2.0 / 5Fair
"Great facility, skeleton staff"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Beautiful facility, a bit run down. Skeleton staff trying very hard. Ricks Cafe mediocre at best, management lacking, nice people just do not have a clue. Food middle of the road, expect more from such I wonderful place.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
Although we are grateful for your candid feedback, we deeply regret that we were not able to fully impress you on this occasion. Please accept our apologies if your experience was not reflective of the high standards of customer service that guests have come to expect from us. We hope you will someday allow us another opportunity to welcome you again.
Other trip Dec 31, 2014
surfnmtns
US
5.0 / 5Outstanding
"Beautiful property, incredible value."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our stay couldn't have been better. Comfortable accommodations, plush linens, lovely property, and wonderful Christmas decorations. The staff was attentive and friendly. The value could not be beat...poolside room with mountain views, breakfast for two for $103 per night. A world class resort at discount hotel prices.
Genuine Hotels.com guest review
2 night romance trip Dec 27, 2014
David
US
5.0 / 5Outstanding
"So non Las Vegas you will love it."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a great facility. We had all of our meals there and they were outstanding. The lake is beautiful. It is so non-Las Vegas as to be stunning. It reminded me of Lake Como in Italy. The rooms were clean, We had free internet. Everyone was helpful and professional. The price was extremely good. I would suggest that you choose the option with breakfast included with the room. This is a $40 value and superb.
Genuine Hotels.com guest review
3 night family trip Dec 26, 2014
William
US
4.0 / 5Excellent
"First try but sure will be back"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful. Can fish, kayaking, beach. Swimming. My kids and husband asked me could they come back here in summer time! Enjoyed the stay so much
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
We are glad that you enjoyed the various activities that are available around our resort. We hope to see you and your family back at the Westin Lake Las Vegas Resort & Spa this summer!
Other trip Dec 30, 2014
BB
US
5.0 / 5Outstanding
"Far from the Madding Crowd"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Quiet and comfortable. Good value, lovely view, lots of amenities. It's a bit of a trip back to the Strip.
Genuine Hotels.com guest review
2 night romance trip Dec 24, 2014
A Traveler
US
2.0 / 5Fair
"Big disappointment"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
According to the hotel your Expedia choice for bed is a vegas crap shoot in order to get the bed I reserved I had to get a handicap room where the shower was so bad it made the whole stay seem like I was in my travel trailer vs a nice hotel.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
We deeply regret the inconveniences that you encountered while booking your room and apologize if your room accommodations fell below your expectations. We hope you'll allow us another chance to impress you in the future.
Other trip Dec 29, 2014
SJ
US
4.0 / 5Excellent
"Great Family Location in Vegas But Off-Season Issu"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Excellent, 1st rate resort in Lake Las Vegas. Only issues were the award-winning Marssa Pacific-Rim cuisine restaurant was closed for renovations, there was no casino gaming on-property (also being renovated I was told by Front Desk staff), extremely busy for breakfast buffet at Rick's Cafe (arrive EARLY or you will be faced with up to a 40 minute wait for a table), and not much other dining options.
Genuine Hotels.com guest review
2 night family trip Dec 26, 2014
A Traveler
US
5.0 / 5Outstanding
"nice trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great stay superior
Genuine Hotels.com guest review
3 night family trip Dec 20, 2014
David
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had a great get away from Las Vegas madness. I would highly recommend this hotel to anyone I know.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
We appreciate you choosing the Westin Lake Las Vegas Resort & Spa for your getaway. We're so happy that you enjoyed such a memorable experience. It would be a pleasure to welcome you again!
Other trip Dec 17, 2014
A Traveler
US
5.0 / 5Outstanding
"great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
great. had a wonderful time room and food were great
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
It is wonderful to know that your visit was so pleasant. Thank you for your positive review regarding our accommodations and food quality at our resort. It would be a pleasure to welcome you back to the Westin Lake Las Vegas Resort & Spa the next time you are in our area.
Other trip Dec 8, 2014
laurie
US
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The beds were a little stiff for our liking and we both woke up with our backs out for the rest of our drive. The grounds of the hotel were magnificent and zen! Sounds of water and fire at night.
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2014
MISTI
US
4.0 / 5Excellent
"Thanksgiving get away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice, clean and comfortable, only thing they do not tell you is that once you are there you have to pay a $25.00 resort fee. Was told for parking and water. That's expencive water, felt this was dishonest.
Genuine Expedia guest review
Other trip Dec 6, 2014
lincoln
US
4.0 / 5Excellent
"great place. Good price"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
it was very good
Genuine Hotels.com guest review
1 night family trip Nov 29, 2014
Arnold
US
4.0 / 5Excellent
"Nice hotel in a quiet setting"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Lake Las Vegas is a lovely area away from the craziness of the Vegas strip. The complex, which includes two hotels, several town home complexes, a golf course, and a shopping/dining village, was hit by the recession but is starting to be reinhabited. The hotel rooms have a little wear and tear, but the public spaces are beautiful and the entire hotel was very clean. Employees went out of their way to be helpful and cheerful. There is much to do at this hotel, and it is easy to keep children busy with basketball, volleyball, a putting green, two pools, and kayaking in the lake. There is a shuttle to the strip if you want a little time there but would rather stay in a more peaceful location.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
It is always nice to learn how our guests choose to spend their time with us at the Westin Lake Las Vegas Resort & Spa. Thank you for sharing the highlights of your visit, as it seems you and your family really made the most out of your vacation. We are always pleased to learn when our staff goes above and beyond for our guests. Thank you for your wonderful review and we hope you'll return to our property sometime soon.
Other trip Dec 3, 2014
Lin
US
5.0 / 5Outstanding
"Oasis close to Vegas strip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We aimed at a relaxing stay and this hotel is excellent for our purpose.
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2014
Chat Chen
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel. Good family experience. Clean and comfortable. Accommodating staff.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
Your fantastic review of your experience at the Westin Lake Las Vegas Resort & Spa is greatly appreciated. Thank you for sharing your kind words regarding our clean and comfortable accommodations and attentive customer service. We hope you'll visit with us again.
Other trip Dec 1, 2014
A Traveler
US
3.0 / 5Good
"Decent hotel, but a some things really let it down"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Really nice hotel surroundings and but Terrible wif-fi in the room; Up top 30- minutes wait each morning to get a table for breakfast!?! The bath was the most shallow i have used, so the water didn't cover Anything!
Genuine Expedia guest review
Other trip Nov 30, 2014
A Traveler
US
5.0 / 5Outstanding
"nice hotel, very family friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was courteous and accommodating, property was immaculate, pools were beautiful - very family friendly location off the strip
Genuine Expedia guest review
Other trip Nov 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Birthday Getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I took my wife to the resort for a surprise birthday gift. I wanted to spend some quality time with her, outside of the hustle & bustle of the Vegas Strip. The hotel and accommodations were luxurious, and the hotel staff were courteous and always willing to do whatever was necessary to make our stay pleasant. We played the Reflection Bay Golf Course and that was awesome! Some of the most beautiful views and very well kept. We didn't eat at the restaurants onsite but we will have to try them next time. The Sushi restaurant is supposed to be one of the best. I HIGHLY recommend this resort to all of you
Genuine Expedia guest review
Other trip Nov 27, 2014
Mr & Mrs Forbes
US
4.0 / 5Excellent
"A great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The leather chair was torn and one of the washcloths was worn through, but overall it's a very nice place.
Genuine Hotels.com guest review
4 night family trip Nov 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I started my Thanksgiving Week Vacation at the Westin Lake Las Vegas because I was ready for peace and relaxation. Located on a beautiful lake with stunning views, we went on hikes, laid by the pool and relaxed at the spa. We are thinking of making this an annual experience!
Genuine Expedia guest review
Other trip Nov 25, 2014
Julie
US
5.0 / 5Outstanding
"Europe in Las Vegas"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lovely place and very, very peaceful. If you are looking for the action of Las Vegas this is not the place to stay. Reminded me of a classy place on the coast of France or Italy. 30 minute drive to the Las Vegas strip and a million miles from the traffic and chaos. Very dog friendly hotel and just a really nice place to stay.
Genuine Hotels.com guest review
2 night business trip Oct 1, 2014
MACKENZIE
US
3.0 / 5Good
"Hidden costs not revealed upfront"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
A $ 25.00 cost for facilities services was not explained upfront - I was charged this fee although did not use them as I was off site during regular hours. Pool was not used as it was too cold. Also missed the continental breakfast offered by most better hotels and had to opt for expensive breakfast service.
Genuine Expedia guest review
Other trip Nov 22, 2014
Gordon
US
5.0 / 5Outstanding
"Stay off the strip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was our best Vegas trip ever. We decided to stay away from the casinos to have some rest and relaxation. This was the perfect place. We will never stay on the strip again. The slow pace was perfect. We drove into Vegas during the day/evening and found the drive easy. The food at the buffet was very good and worth the room upgrade to have it unclouded each day. The staff was excellent. I love the program to call and get gym clothes sent to your room for $5. Not adding the gym shoes and clothes to my packing was great. I suggest going winter or summer. The views are breathtaking.
Genuine Expedia guest review
Other trip Nov 20, 2014
paula
US
3.0 / 5Good
"Front desk made me feel unwelcome"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
When i checked in the front desk told me that me and my wife would have to make do with a double bed. ....even though I booked a king online. I had to argue with the front desk just so I could get what I had already paid for. Very uncomfortable experience.
Genuine Expedia guest review
Other trip Nov 20, 2014
mike
US
5.0 / 5Outstanding
"Very Nice Hotel. Excellent staff !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Checked in at 11pm and staff was still available and helped us take our things to the room. The Bell was very professional and helpful with a great attitude ! Nice Job !
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
We are happy to hear that your recent visit was so pleasant. Thank you for taking the time to let us know about your wonderful experience. We are thrilled to read your positive remarks regarding our staff. It would be a pleasure to welcome you back to the Westin Lake Las Vegas Resort & Spa.
Other trip Nov 20, 2014
Chris
US
1.0 / 5Poor
"Surprise "RESORT FEE""
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
You stuck me with a surprise resort fee at checkout. That's all I have to say.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
It is never our intent to mislead our guests and we are truly sorry that you were not aware of our resort fee. We do our very best to make sure all of our charges are made clear to our guests prior to their arrival and we regret any inconveniences you encountered.
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful setting, beautiful hotel. I am a frequent traveler and will keep this one on my list.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
As a seasoned traveler, it is wonderful to know that we were able to impress you during your visit. We look forward to welcoming you back to the Westin Lake Las Vegas Resort & Spa the next time you are in our area.
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel, great views, quiet verses the strip."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The area and hotel was great. The staff was great, food was good. The value for location was perfect. If we were to attend another Las Vegas Conference we would certainly look to stay out there again if the value remains the same. The price of the room was reasonable enough for us to rent a car verses staying on the strip without a car. We then were able to explore the surrounding area and see more than just the strip.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
Thank you for reaching out and sharing your experience at the Westin Lake Las Vegas Resort & Spa. We are glad that we were able to impress you with our tranquil setting, beautiful views and the amenities that we offer. We are happy to read your kind comments regarding our staff and location. Please think of us again the next time you are attending a Las Vegas conference.
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Nice Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Check in was very slow. We booked through Expedia. We were there for a local sporting event, so did not utilize the hotel for much of anytime. We weren't there much. When we asked to have the resort fee waived, we were told no because we booked thru 3rd party. Shame on us I guess.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
While it was a pleasure to welcome you to our resort, we do regret that you encountered inconveniences during your stay. We do deeply regret if you were not impressed with our services at this time. We hope you will allow us another opportunity to welcome you again so you may have the opportunity to enjoy everything the Westin Lake Las Vegas Resort & Spa has to offer.
Other trip Nov 20, 2014
By-tor
US
5.0 / 5Outstanding
"Great hotel and staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good. I always like the outside patio. Could have a better dinner menu
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
We truly appreciate you taking the time to share the highlights of your visit at the Westin Lake Las Vegas Resort & Spa. While we are glad that you enjoyed relaxing on our patio, we regret that we did not impress you with our dinner menu and hope you'll give us another try in the future.
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"A great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
i wanted a place that didnt feel like the strip in vegas. I found it. An oasis. Sure you can still get to plenty of casinos if you want as the westin is close enough to everything yet far enough out to enjoy the peace and quiet with plenty to do within the Grounds of THE WESTIN.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
Thank you for choosing the Westin Lake Las Vegas Resort & Spa, as it was our pleasure to welcome you to our resort. We appreciate you pointing out our convenient location, as our guests can certainly enjoy the best of both worlds while staying with us. We are delighted to learn that our location worked out so well for your needs and we hope you'll visit with us again.
Other trip Nov 18, 2014
jeff
US
4.0 / 5Excellent
"location is the best thing"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
I like the location. the faculty Worn-out, in particular, the outdoor facilities. The mattress un even hardens the bed sheets never replaced through my stay. The trawls they don smells fresh. The front deck attendant did not mansion a fee of $25 is in posed for using the facility. I was Surprise by seeing it on my bell the day I departed. I was charged $75 for security. They mashed it is refundable as of 13 Nov 2014 my card was not reinvested.
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
Thank you for taking the time to share your review. While we are happy to know that our location worked out so well for your visit, it is regrettable to see that you were not overall impressed with your stay. Please accept our apologies for any inconveniences or difficulties that you endured. We regret any issues that you've encountered with your bill and trust that a resolution will be met soon.
Other trip Nov 17, 2014
Ahmed
US
3.0 / 5Good
"Overall is Ok. Fair only"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Bathroom Bathtub was horrible. Drained was not working and all clogged up . Internet was okay as long as you connect wired. Wireless was horrible. Need to fix their internet wireless
Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa
Although we appreciate your feedback regarding your recent trip, we regret to learn of the inconveniences you endured. Please accept our apologies for the challenges you experienced with our bathtub and wireless Internet connection. We are passing your comments along to our management team now and hope you’ll visit with us again.
Other trip Nov 14, 2014
sponcomb
US
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