Check in was very slow. We booked through Expedia. We were there for a local sporting event, so did not utilize the hotel for much of anytime. We weren't there much. When we asked to have the resort fee waived, we were told no because we booked thru 3rd party. Shame on us I guess.Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa While it was a pleasure to welcome you to our resort, we do regret that you encountered inconveniences during your stay. We do deeply regret if you were not impressed with our services at this time. We hope you will allow us another opportunity to welcome you again so you may have the opportunity to enjoy everything the Westin Lake Las Vegas Resort & Spa has to offer.
"Great hotel and staff"
Good. I always like the outside patio. Could have a better dinner menuGenuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa We truly appreciate you taking the time to share the highlights of your visit at the Westin Lake Las Vegas Resort & Spa. While we are glad that you enjoyed relaxing on our patio, we regret that we did not impress you with our dinner menu and hope you'll give us another try in the future.
"A great place to stay"
i wanted a place that didnt feel like the strip in vegas. I found it. An oasis. Sure you can still get to plenty of casinos if you want as the westin is close enough to everything yet far enough out to enjoy the peace and quiet with plenty to do within the Grounds of THE WESTIN.Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa Thank you for choosing the Westin Lake Las Vegas Resort & Spa, as it was our pleasure to welcome you to our resort. We appreciate you pointing out our convenient location, as our guests can certainly enjoy the best of both worlds while staying with us. We are delighted to learn that our location worked out so well for your needs and we hope you'll visit with us again.
"location is the best thing"
I like the location. the faculty Worn-out, in particular, the outdoor facilities. The mattress un even hardens the bed sheets never replaced through my stay. The trawls they don smells fresh. The front deck attendant did not mansion a fee of $25 is in posed for using the facility. I was Surprise by seeing it on my bell the day I departed. I was charged […] $75 for security. They mashed it is refundable as of 13 Nov 2014 my card was not reinvested. Read moreGenuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa Thank you for taking the time to share your review. While we are happy to know that our location worked out so well for your visit, it is regrettable to see that you were not overall impressed with your stay. Please accept our apologies for any inconveniences or difficulties that you endured. We regret any issues that you've encountered with your bill and trust that a resolution will be met soon.
"Overall is Ok. Fair only"
Bathroom Bathtub was horrible. Drained was not working and all clogged up . Internet was okay as long as you connect wired. Wireless was horrible. Need to fix their internet wirelessGenuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa Although we appreciate your feedback regarding your recent trip, we regret to learn of the inconveniences you endured. Please accept our apologies for the challenges you experienced with our bathtub and wireless Internet connection. We are passing your comments along to our management team now and hope you’ll visit with us again.
"Quiet Hotel in Las Vegas"
Beautiful Property by Lake Las Vegas. Serene and private with beautiful rooms and amenities. Good quiet comfort far from madding crowd of the strip.Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa We are happy to hear that you enjoyed our serene setting and amenities at the Westin Lake Las Vegas Resort & Spa. Thank you for choosing our resort while in our area. We hope you'll think of us again!
A great location away from the strip. Really enjoyed our 2 days of R & R. The resort was so quiet it felt like we had the whole pool area to ourselves.Genuine Hotels.com guest review
Loved our little stay-cation.Genuine Hotels.com guest review
very good it has a good peace full feel. I like it.Genuine Hotels.com guest review
"Could be better!"
Bath faucets loose with continuous water dripping. Bathroom dirty. Bed frame cover filthy. Toilet not functioning properly. Service ar Ricks was great. Food was good. Facilities and housekeeping poorly managed.Genuine Hotels.com guest review
"relaxing, family oriented"
Before I start my review just a side note.... I thought garden view meant view of the gardens but in this case it meant view of the parking lot facing the street entrance. I would keep that in mind if you don't want to have the view of the parking lot. This is a small resort, clean and family oriented. Staff friendliness is hit and miss but overall […] not too bad. Read moreGenuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa Thank you for taking the time to share your experience at the Westin Lake Las Vegas Resort & Spa. We deeply regret that your room view was not as you had anticipated and we apologize for any inconveniences. We always want our guests to enjoy the best possible visit with us and we trust that our staff can help find the perfect room accommodations for next time.
Happened to be a wedding weekend but it was very quiet, and everyone was niceGenuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa We are happy to hear that your stay was so pleasant. Thank you for choosing to stay at the Westin Lake Las Vegas Resort & Spa. It would be our pleasure to welcome you again.
"You may want to find other places to find a meal."
End of Oct hardly anyone there. You can find some excellent prices online at this time of year We were there mid week and we had to eat in the Marsa dining room. We regret going to look for a restaurant elsewhere. They only had Japanese food. We don't eat fish sushi . My husband had chicken fried rice, I had california rolls and tempura vegetables (very […] greasy) and paid $59. You may want to look for other restaurants. (Boulder Hwy and L. on Warm Springs Rd. (about 10 min. to an Outback) Read moreGenuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa Thank you for taking the time to share your impressions of your recent visit. We are glad that you enjoyed our facilities and the amenities that we offer. We do our best to cater to the needs of all of our guests and try to offer a variety of food options at our resort. We do regret that we were unable to impress you with our on-site dining on this occasion and we hope you'll allow us another opportunity to welcome you back to the Westin Lake Las Vegas Resort & Spa.
Nice place. Very accommodating staff. Very comfortable and relaxing.Genuine Expedia guest review
Great, very clean and comfortable.Genuine Hotels.com guest review
"Beautiful hotel..love it there! Will return!"
Excellent choice for a very relaxing vacation!! Will stay there again! Beautiful scenery, very quiet!Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa It is wonderful to read your positive review! Thank you for choosing to spend your vacation at the Westin Lake Las Vegas Resort & Spa. We are all looking forward to your return visit.
Free upgrade on the room, early check in with no fee. Awesome! Very quiet tropical location. It felt more like Jamaica than Nevada. Shuttle to the strip was a little small but it worked. We would definitely visit again.Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa We are thrilled that you enjoyed such a pleasant experience with us at the Westin Lake Las Vegas Resort & Spa. Thank you for your very kind words regarding your stay. We do regret any inconveniences that you encountered with our shuttle service and we look forward to welcoming you again.
Great accommodation and staff were friendly.Genuine Hotels.com guest review
"Great staycation overall"
We enjoyed our stay and the service was fantastic. Pool and water slide hours were disappointing and insects were ever present including a huge black widow on the balcony, Eck! The hotel is clean though a little pricy when you note the aging of the facility. Kayak rides were nice and complimentary and the house keeping did a great job!Genuine Hotels.com guest review
Love the area. The villageGenuine Hotels.com guest review
"Amazing relaxing hotel! Views are incredible!!"
Hotel was very lovely. Views and ambiance were incredible. One day home and already looking on when we can go back to the Westin! Only 2 complaints about the room...no fan in bathroom and our tub drained very slowly which meant you were standing in water while showering. Only complaint about area....the Village was very depressing with all the shops […] gone and empty store fronts. Mexican restaurant was delicious and they had a handful of other restaurants but no shopping or casino. We were told that they were working on opening the Casino this winter. I hope so! Could be a wonderfully perfect getaway if those were open!! Overall...we loved our stay and would be going back!! Read moreGenuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa Thank you for taking the time to let us know how much you enjoyed your stay with us at the Westin Lake Las Vegas Resort & Spa. We are truly pleased to hear that your experience was so pleasant. While we are happy to read your positive comments, we do regret the inconveniences that you experienced with your accommodations. We hope you'll accept our sincere apologies for the difficulties that you encountered and we look forward to welcoming you back in the future.
"great get away. paradice in Nv"
amazing and relaxingGenuine Hotels.com guest review
"out of the way place to stay"
I didn't mind the hotel, it was beautiful, set in the foot hills of las vegas, waay off the strip, but the lake las vegas, which is man made, has a definite odor coming from the water, with a very dark green look, which stopped me from going in. the hotel room was not what I expected at all, it was very average, kind of dated as wellGenuine Hotels.com guest review
Great staff, wonderful view! Lots of activities for everyone! Easy to relax! Rooms could be updated! No frig which I thought was odd. Overall good experience!Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa We're so glad that we were able to impress you with the activities that we offer at our resort. Although we are happy that you enjoyed your experience, we do regret any inconveniences that you experienced and we apologize if a refrigerator was not available in your room. Thank you for sharing your feedback with us and we hope to welcome you back again.
"Nice to stay"
It's really nice to stay with the lake and without the gamble in Las Vegas.Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa We're delighted that you enjoyed our serene setting at the Westin Lake Las Vegas Resort & Spa. Thank you for taking the time to share your review. We hope to welcome you again!
"Excellent!! Wonderful hotel with great staff!"
Loved our stay! Beautiful hotel located on a lake. Very relaxing and enjoyable. Staff are attentive and knowledgable. Will stay there again for sure.Genuine Hotels.com guest review
Upon entering there was a musty smell. Rooms were adequate at best, older furniture, TV & internet didn't work well, no decks to enjoy the lake and the beautiful view. Windows opened 4" only. Valets and bell boys didn't go out of their way to open doors even when carrying items in and out of the hotel. Hotel definitely needs to be upgraded in staff, […] restaurants (only 2) and rooms. Lobby are very nice as was the outside portions but inside the hotel is only adequate at best. Read moreGenuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa We never like to learn when a guest leaves our resort feeling disappointed in their visit. There are many areas of our property that offer stunning views, including Rick's Cafe Terrace. We appreciate that you've let us know about the areas that require our immediate attention. We have duly noted your concerns and will share your comments with the appropriate members of our staff for further review. We hope you'll allow us another opportunity to welcome you again.
The setting is amazing and we had a wonderful time. The only complaint i have is that there are two pools that on their map in the lobby are marked adult pool and kid pool and they dont enforce that. It would have been nice to not have screaming kids in the adult pool.Genuine Hotels.com guest review
"Loved the water with the Kayaks."
The slide is fun. It needs more than one hot tub. There was a dead rat by one of the bushes near the bottom of the water slide. It smelled so bad.Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa Thank you for taking the time to let us know how much you enjoyed the activities at our resort. We are concerned and surprised to read your comments regarding your experience at our water slide. We take these claims very seriously and will immediately look into this issue. Thank you.
"Nice views of lake las vegas"
Very nice hotel, Loved the friendliness for families. Great food, activities and rooms are comfortable for a long stay. I visit often, favorite Hotel.Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa We greatly appreciate your loyalty to the Westin Lake Las Vegas Resort & Spa. Thank you for sharing your recent experience and for letting us know how much you enjoy our comfortable accommodations and the amenities that we offer. We hope you'll continue to stay with us, as it's always a pleasure to welcome you back to our resort.
A very beautiful and peaceful place. Not that far from the strip about 20 min.Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa Thank you for your beautiful review of the Westin Lake Las Vegas Resort & Spa! As you mentioned, we are conveniently located about 20 minutes from the Las Vegas entertainment and offer a shuttle service as a convenience to our guests. We hope you'll visit us again.
Great location for my visit to the Las Vegas area.Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa We are very happy to know that our location worked out so well for your visit. Please visit the Westin Lake Las Vegas Resort & Spa again soon!
Nice place and beautiful scenery. Staffs were friendly and attentive. But, the water was always sold out during my two days in the vending machine at 6th floor.Genuine Hotels.com guest review
Hotel staff have superior interaction with the guest! Hotel atmosphere was like visiting Acapulco! I could not believe I was only minutes from the Las Vegas strip! From the firepits on the veranda to the beach front lake I simply could not believe the beauty and relaxing atmosphere the hotel presented. It was so quite and peaceful. A very well kept […] secret hide away! Read moreGenuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa What a wonderful review of our property! We can't thank you enough for taking the time to share your glowing remarks. We are happy to hear that you enjoyed our tranquil atmosphere, as well as the amenities that we offer at the Westin Lake Las Vegas Resort & Spa. Please visit with us again soon.
"We had a great time."
The room was great, we had a great view of the lake and the room was impeccable. Some of the staff were very friendly. My girlfriends and I had breakfast at the buffet and getting service was ok, we had to ask for silverware at least 3 times. We were four couples and each had paid exactly the same amount (same package) but each couple got something […] different, it was very inconsistent what they offer from couple to couple. Seem it all depended on who we got when we registered, as each couple arrived at different times. Getting to have our order taken by the pool took a long time, the husbands had to go to the bar and ordered drinks but getting them took over 20 minutes... It just seemed the hotel was understaff. Read moreGenuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa We are very pleased that you enjoyed your accommodations and great views of the lake! Thank you for taking the time to let us know about your recent experience and for sharing the areas of your stay that did not quite live up to your expectations. On behalf of our staff, I would like to extend my apologies for the length of time you waited to receive your drinks at our pool. We are sorry for this inconvenience and will use your review as a training opportunity. We hope you'll think of us again.
"Quiet and secluded hideaway"
The grounds were more than promised but tired and outdated guest rooms are badly in need of a refresh. Bathroom is basic old school and not what I was expecting based on the upscale offering of the facility. Complex is out of the rat race of the Vegas Strip (no casino within miles) but the hotel offers a shuttle service if you need that. Two restaurant […] offerings plus food service at the pools and bar provide options for a short stay, but more than three days and you'll be scratching your head for what or where to eat. The Hilton and Astin are a short drive away but food was even more limiting there. A "Mediterranean Village" is near the Hilton and Astin, but it is all but deserted with only two niche restaurants currently open. Fortunately we went for the seclusion so everything worked to our liking. If you are into a quiet get away for a short stay, I would recommend the Westin. Just don't expect the luxury of the Strip hotels in your guest accommodations here. Read moreGenuine Expedia guest review
I booked this hotel knowing it was not in Las Vegas but within driving distance. I would be visiting Vegas but then driving around to the surrounding National Parks. It is in a quiet but very nice area. The drive to Las Vegas is just over half an hour. So if you prefer less noise and don't mind a late night drive back from the casinos, this is something […] to consider. The facility was good with a pool to relax in and a few restaurants. No complaints on anything. Read moreGenuine Expedia guest review
"Luxury Hotel in Desperate Need of TLC"
While this is rated as a luxury hotel and charges prices to justify this, the hotel is seriously lacking in maintenance and cleaning. It's all too apparent the recession of Las Vegas hit this hotel. Almost all the pool umbrellas are broken, tiles are falling off the edges of the pool, iron fencing has rusted away, ALL the windows are dirty, the SUV […] used to transport guests is dirty and so much more. It's sad to see the hotel in this condition as it can be imagined what it would be given some TLC. And the staff at the hotel is amazingly nice. Not one employee during our 2 day stay was less than super friendly. Not somewhere we would stay at full cost again. Maybe a groupon location.....maybe. Read moreGenuine Hotels.com guest review
"Nice for families with small children"
We were looking to get away for a couple of days with our two young children. This was perfect. The staff was super friendly and service exceptional. The extras like kayaking and paddle boarding were fantastic. There are two pools, a water slide, a kiddy pool and a play ground next to the pool with a pirate ship the kids can play on. All making for […] a great family vacay. The strip is about a 30 min drive. We went into town to have dinner each night so I'm not sure what restaurants are around. But the resort was great and we will definitely be back. Read moreGenuine Expedia guest review
It was alright but we had a room that bathtub was holding water so we told the front desk they promptly sent the cleaning lady up to unplug it and needless to say it was still plugged for our 2night stay. The hand towels that had not even been touched had someone's head hair visibly on both towels we called down to front desk and they were quickly replaced. […] Other than that it was an ok stay. Read moreGenuine Hotels.com guest review
Nice, calm environment away from the Strip. However, would not want to travel from hotel to the Strip every day - takes about 25 minutes. Hotel was well maintained.Genuine Hotels.com guest review
"It's the little things"
The facility is beautiful. The scenery is outstanding. However, if you are looking for a relaxing location, this is not it. The place is infested with kids. There are numerous condos and homes around this location and it appears they use this facility as a weekend play place. The rooms are beautiful and comfortable, no issues there. A major issue is […] the dining. There is at least a 30 minute wait each morning for breakfast. Poor planning went into this facility having only one small dining room to accomodate hundreds of guests. It also appears to be a popular wedding venue as they closed off common areas for paying guests to host weddings, thus not allowing those of us staying to utilize and enjoy the facilities we paid for. Most likely will not visit again. Read moreGenuine Expedia guest review
Quite disappointing. Reserved a premium room and got an outdated room that looked regular minus. Doesn't recommended.Genuine Hotels.com guest review
"Excellent alternative to the Vegas strip..."
Great hotel with excellent facilities. About the only issue we had was with the service in the balcony area. It was extremely slow and we finally gave up and went to a different restaurant.Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa Thank you for letting us know about your recent visit at the Westin Lake Las Vegas Resort & Spa. We are disappointed to know that we missed this opportunity to serve you in our restaurant. We appreciate your feedback and hope you'll someday allow us another opportunity to welcome you again.
"Economy hit hard"
We visited this hotel 4 years ago and had expected a nice weekend of strolling through the Italian themed cobble streets, etc. Most shops were closed and vacant. We were the only customers at the restaurant we ate at. It is 40 minutes away from the strip so although we had not planned on traveling to the strip more than once, we went all three days, […] due to the lack of things to do at Lake Las Vegas. It had also rained a few days prior to our arrival so even the lake was closed due to treating the water. The hotel and staff were great, although there was mold around the tub, which we pointed out at check out. They said they are renovating the rooms, but a good cleaning would have taken care of that problem. Read moreGenuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa Although it was a pleasure to welcome you back to the Westin Lake Las Vegas Resort & Spa, we regret that we were unable to meet your expectations on this occasion. We regret the inconveniences that you experienced while with us and that you were not able to enjoy the various activities that we offer due to inclement weather. Thank you for bringing your concerns to our attention at check out, as we have shared your comments with the head of our housekeeping department. We hope you'll allow us another opportunity to welcome you back.
"nice and remote"
Great for the price but a little remoteGenuine Hotels.com guest review
Outstanding service .. Completely enjoyed my stay ..Genuine Hotels.com guest review
"Las Vegas Oasis"
We've stayed at the Westin before and fell in love with it...however, although location and overall look of resort is awesome...we were a little disappointed our last visit...first thing I noticed the beds appeared as though someone had been sitting on both beds, second thing our coffee station only had 1 sugar and no cream...Both glasses in bathroom […] and glasses sitting on coffee station were not clean and one glass still had lip prints on them...The shower didn't appear clean. So I went to Walgreens & purchased disinfectant...I will go back and give it another try!!! Read moreGenuine Hotels.com guest review
"Beautiful, but going to try the Hilton next time."
The beds were so hard!!!! The comforters and pillows were great though. Pools close way too early. Kids pool closed at 6 and adults pool closed at 8. I chose Westin due to the free kayaking they offer. The person that told me about it from the resort told me that since my kids are 6 and 7, one could sit with each parent. Well, we rushed down there Sunday […] (since they were closed all the other days due to the storm) and was first in line just to find out my kids couldn't go, because they no longer carry 2 seat kayaks. Then to go alone you must be 14. My kids are tiny and aren't going alone anyway. My husband and daughter sat in one and had more than enough room. Just disappointed I guess. The grounds are beautiful, but I think I'll try somewhere else that has water activities for my entire family and a pool that stays open past 6pm. Read moreGenuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa Thank you for reaching out and letting us know how we can improve the guest experience at our resort. On behalf of our staff, I hope you'll accept my apologies for any inconveniences and discomfort that you experienced during your time with us. We regret that you and your family did not fully enjoy your vacation and we apologize for the inconveniences you experienced with our kayaks and pool hours. We would like another opportunity to welcome you again.
From the room the amenities to the staff I loved my stay. It felt like a home away from home. Can't wait to revisit!Genuine Expedia guest review
Response by The Westin Lake Las Vegas Resort & Spa We appreciate you choosing the Westin Lake Las Vegas Resort & Spa. It was our pleasure to be your home away from home while visiting our area. We look forward to welcoming you back again.
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