"Beautiful view of Lake Erie"
It was great! Very nice room....very relaxing!Genuine Hotels.com guest review
"Did not receive the room I booked"
We booked a room with 2 Queen beds but upon arrival (after midnight), were given a king bed room. When we requested the room we had paid for (non-refundable) we were told that the hotel was full, there were no other rooms available and that because we booked through a 3rd party company the hotel only had to give us what they had available (which is […] not what we were told by Hotels.com). We were told there were swim teams at the hotel and that is why they didn't have any 2 Queen rooms available. Front desk was not apologetic at all. We ended up having to move to another hotel the next day. Overall a very unhelpful staff and I suspect they never had 2Qs available when we booked the hotel. Customer Service at Hotels.com did help us relocate and worked with the hotel to secure our refund for the days that we did not stay there. Read moreGenuine Hotels.com guest review
The hotel was very nice. The staff was very pleasant. The only complaint I have would be a dirty duvet & cover. When I addressed the issue they were quickly taken care of. I would definitely stay here again.Genuine Hotels.com guest review
"Weekend trip in the city"
My significant other and I stayed at the hotel with another couple (separate rooms) for a night out in Cleveland. Room felt very comfortable. Friendly staff. Nice breakfast!Genuine Hotels.com guest review
This hotel was a short driving distance from every destination we needed to go in downtown Cleveland, extremely convenient! Very much satisfied with our stay, great complimentary breakfast too! Will stay here again!!Genuine Hotels.com guest review
"Great hotel, great location"
Staff was friendly and accommodations were very nice. We were within walking distance of the event we came for, shopping and restaurants.Genuine Hotels.com guest review
We came to Cleveland for an anniversary week-end get--a-way. The Hampton Inn was ideally located. We went to Ohio City Sat afternoon & the Wast Side Market. Had a WONDERFUL dinner @ Blue Point Grille the took in a show at the Palace Theater. Our room was specious & most importantly nice & clean. Would not hesitate to stay here again.Genuine Hotels.com guest review
comfortable and excessible. We didn't know the area and had some difficulty finding a restaurant with close by parking, probably snow had something to do with that. Room was comfortable and clean.Genuine Hotels.com guest review
"Great place to stay!"
Me, my Brother's and my sister stayed at the Hampton Inn this past Friday. We all were very impressed with the extremely friendly and helpful staff. They sure helped us have a great time, and be sure that next time any of us makes it to Cleveland we will be sure to stay here.Genuine Hotels.com guest review
Stayed this hotel for a weekend. Location was great walking distance to all the great bars, unfortuantly we had a blizzard when we were up there so we took great use of the valet which ended up costing us $40 but well worth it! Rooms were cozy and a decent size. Will stay there again!Genuine Hotels.com guest review
Location was within walking distance of venue and attractions. We were able to get food delivery after 11pm from Rascals which was very good as well. Breakfast was a nice surprise, not the standard pastries and juice.Genuine Hotels.com guest review
"Very nice hotel"
We stayed in a suite. It was extremely roomy and very affordable for type of accomodations. The free breadfast was also good. Nice amount of food options. Friendly staff. Would definately reccomend.Genuine Hotels.com guest review
close to HospitalsGenuine Hotels.com guest review
"not the ritz but nice"
Hampton inn is a nice hotel with friendly staff. The rooms size are good. The rooms are dark but clean. The breakfast is included and offers hot and cold options.Genuine Hotels.com guest review
"Been there before, will stay there again"
Staff friendly and helpful. Room clean and comfortable. Everything in working order. This was a single guest reservation for two nights. However, when I checked in, they had room listed for myself and a "Steve"(with the same last name as mine --who I've never heard of). Only one snafu: I had requested a fridge in my room. When I called about 5 hrs before […] my arrival (to say I'd be a late arrival) I was told that the fridge was "already in my room". However when I got to my room, there was NO fridge there. I called to the front desk and was told since it was late (11pm) , there was NO ONE AVAILABLE to bring it to my room at that late hour and I'd have to wait until morning for it. Front desk COULD NOT explain this discrepancy, only said I'd have to wait for fridge until morning. It WAS delivered about 9am and they threw in a microwave. Disappointing tho, as it defeated the purpose of my calling the hotel several days prior to my arrival and requesting the fridge - I might as well had requested one upon check-in (for when I got it). I ONLY mention this because I noted in other reviews that other hotel guests also had difficulty getting fridges. Read moreGenuine Hotels.com guest review
I had a very nice stay the breakfast was the best. We were able to park the car and walk to everything we needed tooGenuine Hotels.com guest review
When i called to hold my room I was told I could pay in cash. When I went to check in I had to put my room on a card then pay the next morning. It was a little hassle but the desk worked with me. The only thing I was very displeased about was the doors slam. In tebmiddlenof falling asleep I could hear people closing their doors which made it very hard […] to fall asleep. Read moreGenuine Hotels.com guest review
"Great Place to Stay Downtown"
Very Clean and Affordable place to stay downtown Cleveland... Breakfast was great....Genuine Hotels.com guest review
The place and staff were all wonderful. The only small bad thing was the water pressure in the shower wasn't super good but it was only a problem for my daughter with long thick hair. Breakfast was great and the valet parking was so nice and easy.Genuine Hotels.com guest review
"Best Vaule Downtown"
Extreemly friendly staff, almost everyone asked how our stay was. Clean rooms and a good free breakfast makes this one of the best deals for hotels in downtown Cleveland. Recomended for Browns games Rock hall or science centerGenuine Hotels.com guest review
"Close to Cavaliers Basketball"
Very nice and convenient - very polite and helpful staffGenuine Hotels.com guest review
The Cleveland Hampton Inn was very clean, comfortable, and the buffet style breakfast was very good. We were able to walk to the Rock and Roll Hall of Fame and to area restaurants. Close drive to the college my son and I were visiting the next day. Would definitely stay again!Genuine Hotels.com guest review
"Close to Playhouse Square"
Room was nice -- new and clean.Genuine Hotels.com guest review
"Great Stay in CLE"
The hotel staff is extremely curtious when they meet you. You are greeted by the knowledgeable vallet staff whom will help you in your desired direction or loan you a phone charger until you find yours. The rooms are spacious and well laid out with comfort in mind. However if you plan on restaurant dinning and like to bring back left overs be sure to […] request a room with a fridge. The location to public square, restaurants, bars, the arcade, and casino is very ideal. Everything can be managed in a 7- 10 minute walk. All in all we enjoyed our time and stay at the Hampton Inn and will be back to do it again. Thank you Cleveland for a memorable time. Read moreGenuine Hotels.com guest review
"Close to R&R Hall of Fame!"
Parking valet only - 20 bucks. Friendly staff, clean room. Window faced adjacent office building (oh well!). Excellent complimentary breakfast the next day. Blocks away from Rock and Roll Hall of Fame and Science Center. Excellent value for price. We will stay here again.Genuine Hotels.com guest review
"Great spot for Cavs game!"
Spent the night and went to the Cavs game. Close, clean and friendly!Genuine Hotels.com guest review
"Beautiful view of the Cathedral across the street."
quiet, comfortable beds, clean room.Genuine Hotels.com guest review
"very friendly service"
The staff members are the friendliest around, and the location is very convenient.Genuine Hotels.com guest review
"Nice downtown hotel"
bar and free breakfast are a nice touchGenuine Hotels.com guest review
"impressive stay 12/1/13"
Dear Team Hampton-Cleveland, We were thoroughly impressed during our recent stay. All of the staff was friendly and seemed to genuinely enjoy their job (it's refreshing to see you have some younger employees that know what hard work is). We were most happy with your complementary continental breakfast and the great variety of options you offerer. This […] is only the second time I've had a breakfast like that at a hotel. A special shout out to your PM Valet crew... thank you guys for the great conversation and joking. You guys are hard workers, great people, and an excellent team. On that note, all of the staff deserve a raise :)! Thank you again for the great, accommodating, and comfortable stay. It's really nice to have an experience like that with how hard I work anf not a lot to show for it. I don't get to enjoy many weekends like that and your hotel made me feel like I was was important and doing well for myself. Thank you for that reminder. Hope to return soon to see the brownies! P.s. I really hope you share this with the staff and remind them how important they are and that what they do matters. Read moreGenuine Hotels.com guest review
"The night before taking a critical exam"
My family and I always enjoy Hampton Inn hotels! Breakfast, Fitness Center, and Wifi were excellent as well.Genuine Hotels.com guest review
"You were very close to where we were going"
The only problem we had is the Hotel had the wrong last name on our confirmation.They had Tross instead of Cross,but I feel it was a Hotel .com problem.Everything else was fantastic,Polite and a very relaxing stay.Thank you..Genuine Hotels.com guest review
"Hidden Costs warning"
Beware there are plenty of hidden costs when dealing with this hotel. You pay 20 bucks to park your vehicle in their lot valet. Than you tip every time you leave the hotel. We decided to take a taxi anywhere we went down town. But don't bother calling the front desk to get any information because we were told that taxi service was an outside service […] and they had zero information on it. However the Rooms were very clean. But for the price perhaps just going with a better hotel closer to venues down town would be better. Read moreGenuine Hotels.com guest review
"Great location, great bed"
Enjoyed the hotel, great location as it was a few blocks walk from Rock n' Roll Museum and 4th Street dining district. Great beds, very clean as they wash the duvets after every visitor. Very quiet room. Minor complaints; need fan in the bathroom, check the coffee pots-as ours was moldy, serviceable breakfast-less pastries needed and more healthy foods […] (although appreciated the wrapped apples). Read moreGenuine Hotels.com guest review
"Nice hotel and good breakfast"
It was better than expected, will go back, and reccommend itGenuine Expedia guest review
The all and all stay was great but someone from the valet stold around 4 dallors in quarters out of my car. May want to watch cars a little better.Genuine Hotels.com guest review
I have stayed at the Hampton Inn-Cleveland Downtown three times for business travels and I have always been completely satisfied. The hotel is very clean, safe, and the staff is extremely friendly and helpful. The rooms are spacious, the beds are very comfortable, and very clean. The breakfast in the morning is delicious. There is nothing negative I […] would write about this hotel. Read moreGenuine Hotels.com guest review
Cleanliness of room/hotel Quality of serviceGenuine Hotels.com guest review
Very nice. One elevator was not working on causing a backupGenuine Expedia guest review
friendly staff, convenient locationGenuine Hotels.com guest review
AC/Heating unit was quiet and worked well. Shower was nice and seemed to have "instant-on" hot water. Water temperature and pressure was consistent. Free Wi-fi speed and access were EXCELLENT for a hotel. 2 Mbps down and 1 Mbps up...consistantly. And with low latency. We streamed a football game off the internet on an iPad. This is exceptional. We connected […] 5 devices with no trouble: two iPhones, two iPads and a Mac laptop. Many little things like a power strip with 2 USB charging ports sitting in plain view on the bed-side table. Freshly-washed duvet covers for each guest. Breakfast was included and served downstairs from 7-10. Some hot food. It rotated daily. One day was Denver omelets, home fries, sliced link sausage. Another was sausage patties, hash browns and scrambled eggs. Every day had boiled eggs, oatmeal, cereals, yogurt, fruit, make your own waffles, juice, standard bagels and pastries. Decent coffee/selection of teas (and hot chocolate packets) available in the lobby 24 hours/day. Elevators were quick and generally there weren't long waits for lift service. We were on the 15th floor. Sound insulation between room seemed better than average. Bed was very comfortable. There were two chairs and a small desk area. Everything was above average. Highly recommended. Read moreGenuine Hotels.com guest review
"Great location, friendly staff."
Great location with short walk to lakefront museums, E. 4th St restaurants, Turkey Trot on Thanksgiving Day! Staff consistently friendly and helpful.Genuine Hotels.com guest review
"Close to Case Western University"
The stay was very convenient, courteous staff. Room was cleaned daily and looked very tidy with fresh look. Breakfast closes at 10 a.m. even on holidays. Can't have that extra sleep!Genuine Hotels.com guest review
Perfect room and convenient location. The staff was attentive to every need we had and was staffed appropriately for a busy weekend.Genuine Expedia guest review
We were happy with the room, hotel and staff but extremely disappointed in the food options. We did not realize there was no room service and only buffet style breakfast.Genuine Expedia guest review
"Cleveland Clinic Appointments"
I had 4 doctor appointments in 2 days so there was a little running back and forth so closer would have been nice....but the hotel was very nice, very clean and every one we came in contact with was very polite, kind and helpful! I have to go back in January and will def be staying there again!Genuine Hotels.com guest review
"Super super friendly staff"
I absolutely felt compelled to take the time to write this review. I travel for business every month and have stayed in fabulous hotels, however this hotel had something many others lack. Every single staff person we came across, whether in the hall, elevator or lobby, was not only helpful but took the time to smile and say hello. It's so refreshing […] to have kind people helping you! On top of that the location was great...blocks away from the R&R Hall of Fame. The complimentary breakfast was good too. The only complaint I have, and I do mean only, was that the coffee was not great. Finding this hotel was purely accidental as we were weary from travel and found it on hotels.com. I would highly recommend it to all! Read moreGenuine Hotels.com guest review
Our first time staying in Cleveland. Loved the location of the hotel and the ease of getting on and off I-90.Genuine Hotels.com guest review
I was very pleased with the Hampton Inn during my one night stay. I left my phone charger at the front desk while checking in and they immediately called up to the room to let me know. Every Hampton Inn employee was delightful and made sure we were enjoying our stay. The room was clean/neat, valet service was efficient, and the complimentary coffee/breakfast […] was a very nice addition. I would certainly suggest this hotel to my colleagues. Read moreGenuine Hotels.com guest review
"Staff was very professional and a great help ."
We came late from Cleveland Clinic where my husband was admitted for a heart attack. Did a great job in fixing a reservation error and got us up to our room so we could some sleep.Genuine Expedia guest review
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