"Great experience, fantastic room"
In all my years of travel I have never left a review but this was a wonderful experience. Awesome room, good breakfast, friendly staff, fair price for sure.Genuine Hotels.com guest review
Front desk at check in was great!!!Genuine Hotels.com guest review
Loved our suite!Genuine Hotels.com guest review
Loved it ! I'll be staying here all the timeGenuine Hotels.com guest review
Breakfast was over crowded and thete was nowhere to sit. The oatmeal and fruit were empty. The sttaff was very stressed out anout the business yet i would think by the number of guests you would be able to adequately estimate the amount of food needed. We ended up not getting eggs before they ran out again so we just grabbed a yogurt and a muffin and […] left. Not what i exoected. Read moreGenuine Hotels.com guest review
Checked in at 1PM for an overnight stay, Breakfast was great.......Genuine Hotels.com guest review
"Take your valuable items out of your vehicle"
The hotel was nice inside, but we had an issue with the Valet (which we were told by the hotel that we were required to use). We walked to and from dinner, and when we arrived back at the hotel our Vehicle was out front (we had not called for our car). When we confronted the Valet he said that the mistake because there were two cars in the lot that […] were almost the same and they must have gotten confused. This did not ring true because they use ticket numbers to call in cars, not car make/models. When we looked through the car my wife's Vera Bradley bag was missing and multiple miles were put on the vehicle. So far both the Hotel and the Valet Service have not resolved the issue, but a Police Report has been filed. Read moreGenuine Hotels.com guest review
"Very nice stay"
The bedding and pillows were so comfortable! Parking at the hotel is expensive, if you need to park there are lots near by that are cheaper. The location is great, we walked over to the Rock and Roll Hall of Fame. Great food near by as well.Genuine Hotels.com guest review
The staff at the Hampton Inn have always been so very helpful and caring. This trip I was there because my mother was in ICU at the Cleveland Clinic ICU for a month and she passed away. The Valet person Brian, was so very caring and made me feel like he really cared, with his prayers & hugs! The food service person Charlotte also gave me hugs and said […] prayers and listened to my woes! It made my grief much easier for me. I love the Hampton Inn Beds also!!! Read moreGenuine Hotels.com guest review
I was there because my mother was in the Cleveland Clinic ICU and passed away that weekend. The Valet Brian and Charlotte from the kitchen were so comforting and wonderful to me, they made my trip much better considering the circumstances.Genuine Hotels.com guest review
Decent hotel in downtown Cleveland with a nice clean room. Stayed on a Saturday night so it was a bit busy. Walls are kind of thin as we could here a small gathering in the room next to us but thankfully they quieted down after a while. Called down to have our car brought from valet so it would be there when arrived in the lobby. Front desk did not […] tell them as promised and we had to wait 5-10 min for our car. Close to restaraunts and casino. Would def stay there again. Read moreGenuine Hotels.com guest review
"Close to everything"
The only downfall was they don't have a hotel bar.Genuine Hotels.com guest review
"Mattress sheet fitter did not fit bed"
The only thing that I was a little disappointed on was the mattress fitter sheet didn't fit our king bed, which seemed a little odd that someone would put that on the king bed still.Genuine Hotels.com guest review
"Nice hotel, inconvenient valet service."
If you have a car, you must use the valet. The valet personnel where not very efficient. They use a text message system that does not work. It takes a long time to retrieve your car. They do not tell you your car is out front, and then they disappear to get another car with your keys. Rooms were nice. One ply TP and very few bathroom amenities. Not […] typical Marriott style of upgrades. Read moreGenuine Hotels.com guest review
"Home away from home"
Went to football game. Close proximity to stadium. Friendly staff very helpful. Would highly recommend.Genuine Hotels.com guest review
"Great hotel, perfect location."
The staff was very helpful and made sure our stay was great.Genuine Hotels.com guest review
Had a wonderful time. We will stay here again when we are in the area.Genuine Hotels.com guest review
"Close to great restaurants and major attractions"
Hampton Inns are great! They are a solid choice and very consistent no matter which city you stay in. They always include free breakfast (with healthy options included!). This hotel is right downtown and close to lots of great things in Cleveland. Within walking distance of the Rock and Roll Hall of Fame and great restaurants and bars. Also close to […] the stadiums. Read moreGenuine Hotels.com guest review
"It is close to all the good restaurants"
The Hotel service was very good. Breakfast was absolutely perfect. All the personnel was very friendly and willing to serve us, even though it was not their area of expertise. It is located in a perfect spot. We were able ro walk to al the restaurants and events.Genuine Hotels.com guest review
"Great Hotel and Great Locations"
Staff were great and they are very knowledgeable about the area. Hotel is clean, excellent suite. Very spacious and very comfortable beds. Great breakfast. Walking distance to everything. Very expensive parking. Hotel charge $20 for valet parking and westin (just around the corner) charges $10... go figure.Genuine Hotels.com guest review
"I would stay here again"
I would jhave no problem staying here again.. Great staff, clean room, close enough to everything... Had a very enjoyable stay in Cleveland...Genuine Hotels.com guest review
"Perfect spot for R&R Hall of Fame visit"
Room was clean and comfortable. Valet service was convenient and efficient. The breakfast options were good but I would recommend getting there before 9:30, there seemed to be running out of some options by that time. Hotel is in a great location if you plan to visit the Rock and Roll Hall of Fame, just a few block away.Genuine Hotels.com guest review
While I cannot fault the hotel for being downtown with noisy streets, many hotel guests on my floor were loud and ran up and down the halls until well past midnight each night. Not pleasant for a business trip where your meetings start at 7am each morning.Genuine Hotels.com guest review
"Cleveland Browns downtown Hampton Inn"
By far one of my best nights away from home. Folks at the front were fantastic, housekeeping superb, breakfast was full course. I did not expect to find this great of a place in downtown anywhere....found it, loved it, highly recommend it. Plan to go back. Ps.the price was perfect. Thank you so much for a great getaway.Genuine Hotels.com guest review
It was good!Genuine Hotels.com guest review
"Great place to stay!"
I typically stay in Cleveland once per year and this was by far the nicest hotel that I have stayed in. I am assuming it was recently renovated as everything was in perfect condition and extremely clean. Surprisingly this is one of less expensive hotel options in the area and is a brainless pick if you are staying in the area. The breakfast was decent […] and fresh coffee was available at no charge at all times. Read moreGenuine Hotels.com guest review
Great experience. The hotel was very updated and clean. The breakfast was fabulous. Having to valet and pay $20 a vehicle was kind of a downfall, but otherwise highly recommended.Genuine Hotels.com guest review
The valet men were super nice and helpful. In a great downtown location. Nice rooms. Our room ceiling leaked and that's the obly reason I'm not giving them all 5's. I got sick of stepping in puddles. Lol. Would absolutely stay here again though and recommend it.Genuine Hotels.com guest review
I was surprised at the quality of the hotel, it exceeded my expectations. Room was very nice, lobby was inviting.Genuine Hotels.com guest review
"No big issues"
Came up to Cleveland for a weekend stay to do some shopping. The hotel was nice. Had some hair on the sheets and cobwebs in the corners, otherwise the room was fine. The bedding was clean otherwise, I just chalked up the hair to possibly sheet change and picking it up off floor prior to vacuuming. The staff was friendly and professional.Genuine Hotels.com guest review
I live outside of Cleveland but stayed at this hotel for a night for a friends Birthday Party downtown. The Staff was very friendly when I arrived (not so much when I called ahead of time), the room was very comfortable (beds especially!), and I loved the bathrooms that looked recently updated.Genuine Hotels.com guest review
The only negative I had during my stay relates to the valet service. On Friday when my car was returned to me I found all the contents in the truck piled up on the back passenger side corner, implying the car took a sharp turn and stop. Then when I started the car the radio volume was on max and the channel was playing rap music. I have great hearing […] and listen to county music. Read moreGenuine Hotels.com guest review
"Great location, great hotel"
We stayed overnight while going to a show at Playhouse Square. The hotel is a little hard to spot at first but the location is great. We had an easy walk to the theater and on the way home were able to hit some bars/ restaurants. The valet was a nice touch and really didn't cost much more than self-parking. The free breakfast was great! The rooms are […] very nice- modern and clean. Read moreGenuine Hotels.com guest review
Most comfortable bed i've ever slept in. Love the pillows too.Genuine Hotels.com guest review
Well priced for the location and hotel amenities.Genuine Hotels.com guest review
"Pros and Cons"
The staff was the best part about this place. All very friendly and helpful. On the flip side, my bathroom ceiling had mold growing on it and on my second day back from being out, found a torn up dirty rag left in my bathroom by the cleaning crew.Genuine Hotels.com guest review
I came for a weekend getaway for my boyfriends birthday and we were impressed. The hotel was very clean, the bed was very comfortable, great location within walking distance to so much stuff. Staff was friendly and helpful. Couldn't have asked for a better hotel!!!Genuine Hotels.com guest review
"A few problems"
Some late night noisy neighbors on our floor, lack of venting so the bathroom steamed-up after showers and the expense of valet parking were the low points, while the room was comfortable and well appointed. One other small issue was the t.v. cutting out fairly frequently. Very convenient location in the center of town.Genuine Hotels.com guest review
"Bachelor Party stay"
Everything was great except for breakfast. Very long lines and the food was gone before we even got in line. other than that had no problems.Genuine Hotels.com guest review
"Close to Convention Center - Enjoyed my Stay"
Close enough to Convention center to walk. also close to restaurants.Genuine Hotels.com guest review
Lovely room, helpful staff and the parking crew was super.Genuine Hotels.com guest review
Room was very clean. Breakfast buffet was so so, the turkey sausage was awful and the potatoes not so good. Service was great and the downtown location was nice.Genuine Hotels.com guest review
Booked this hotel last minute for a night getaway for a football game. Walking distant to everything downtonwn Cleveland! Nice hotel for price and location.Genuine Hotels.com guest review
"You cant go wrong here"
Was 100% satisfied with my stay, only complaint some may have is that you have to Valet your car, there is no parking. It wasnt an issue for me but may be for some, i wouldnt let it deter you from trying this place, you wont be disappointed. Staff was extremely friendly and helpful, rooms were super clean with a nice classy decor, it felt very comfortable. […] The continental breakfast was really good also, you wont leave hungry. The location is great, you are within walking distance to just about anywhere you want to go downtown. I would absolutely stay here again and if im in Cleveland i will definately stay here, i wont even search for another hotel. I can only hope on my next travel that the rooms are as nice, clean and inviting as these. Read moreGenuine Hotels.com guest review
"stay was great, but..."
Our stay was perfect but I forgot a pair of shoes in the room and I called and left 2 messages and have not heard back from anyone yet! Kind of frustrated-i want my shoes back! Don't leave anything behind. You may never see it again!Genuine Hotels.com guest review
The hotel was great except for the fact that the coffee pot with the coffee etc.was on the shelf under the sink in the bathroom next to the toilet. am a surgical RN in which I know how far germs travel in the bathroom. It really grossed me out.Genuine Hotels.com guest review
It was very nice.Genuine Hotels.com guest review
"Right in the middle of the fun!"
My son and I had an enjoyable weekend together and your accommodations added to our pleasure. ThanksGenuine Hotels.com guest review
"close to must see sights"
This hotel is right in the middle of anything you want to see in downtown Cleveland. You can walk anywhere and be there in 10 minutes or less. The employees were also very friendly and helpful.Genuine Hotels.com guest review
Great stay. Comfortable bed in spacious KING room. Although I did not partake in the free continental breakfast, the hotel was perfect (nice decor, great bellhop service) for my needs, and just down the street from the 9th street pier (by Rock and Roll Hall of Fame museum, Science Center, Browns stadium) and bustling Euclid Avenue.Genuine Hotels.com guest review
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