"It's a construction zone"
I have enjoyed my previous stays because of the Italian Restaurant. It is still great. The rest of the place was a construction zone with dust, noise, etc. The room was above average. No FOX news on TV.Genuine Hotels.com guest review
"Very nice furnishings"
For the price, this hotel was excellently furnished. Marble counter tops, a large bathtub, a magnifying side mirror, a firm round pillow on the bed for sitting up on.Genuine Expedia guest review
"OK place to stay"
Free shuttle from Lambert. Leaves Hotel on the hour. Make sure to call as soon as arrive. Let valet service know of time you are departing to return to Lambert.Genuine Expedia guest review
"Its a comfortable room, terrible smells"
The hotel looks nice, and it has the casino which is a bonus. But the whole place smells like it has a sewer problem. Especially up on our room level, where they had blow dryers drying the carpets at each end. I asked about it. apparently its the area. but I don't know. The beds were comfortable and the tub was huge. Towels didn't seem very clean to […] me, one had a stain and hair wrapped in it. and under the sink on the floor looks like its been missed for awhile now. Overall it was an "ok" hotel. I wouldn't pick it over any other hotel though. Read moreGenuine Expedia guest review
When we first arrived, we noticed that the toilet was clogged and would not flush. Although maintenance was quick to respond, I would have thought that housekeeping should have identified this issue prior to our arrival. There were orange cracker crumbs all over the ottoman and very odd stains on the chair. The casino was under construction which we […] were not notified about prior to arrival. Read moreGenuine Expedia guest review
"Out in the middle of nowhere."
The room was just ok ,was suppose to be be non smoking but had a weird smell like it had been a smoking room, the ac didn't work correctly in the room ,the casino ac was way to cold, needed a winter coat it was soo cold ,the worst place all around we have stayed in as far as casinos go!Genuine Hotels.com guest review
"great hotel for the price. will return"
We had a great stay. Won a little money at the tables. Got a great price on the room and will be back.Genuine Expedia guest review
"Decent price, kept up well"
Title says it all... it was a decent rate and a decent room. The big lobby/casino entrance was under some major renovations.Genuine Expedia guest review
The service was great, the rooms were clean and comfortable, everything was excellent. There were exceptions though....the TV in my room made an awful buzzing noise...I called down to the front desk and was told someone would come take a look at it...no one ever did and when I checked out it was still making the noise. I had the AC turned all the way […] down and it was nice and cool but not to what it was set too. Also, the hotel is under some construction but to be woken up at 7am to someone sanding the wall outside your room was a little ridiculous and to have to walk over stuff to get out of your room door was absurd as well. These should just be temporary problems (I hope) The rest of the hotel and casino are very nice though. Have stayed here before and will stay here again. Read moreGenuine Hotels.com guest review
The check in time was suppposed to be 3:00? We were not able to get into our hotel room until after 5:00 pm Beds were comfortable, clean. That's a plus. Refrigerator had to be turned on, I think if they know the room has been rented they should have it turned on for you. I think it's over priced.Genuine Expedia guest review
Great place to stay if you are going to a concert but make sure you have a confirmed ride home from the concert.Genuine Expedia guest review
"Hollywood Casino Hotel"
I thought the hotel was very nice. Rooms were clean. Our room was located to far from the elevator though. I had requested smoking. There was none when I checked in. Bed was too soft for my liking.. Was going to the Verizon amphitheatre. It was located very close by. This was a plus. Nice, reasonable priced rest. located upstairs. Nice escalators too..Lots […] of gaming going on if you are into gambling. I am not...overall very nice place.. Read moreGenuine Hotels.com guest review
I stay in a week day, good place to stay even if you don't gambleGenuine Hotels.com guest review
"a hotel that could be great one day"
I travelled for many years for business and have probably stayed in about a thousand hotels. This one surprised me of how many missed opportunities they had. The check in was just okay. I'm not sure she looked at me but once. The valet person stood next to me for 5 minutes before deciding he needed to take my ticket (caused me to be late to my meeting). […] The room service was not how I ordered it (well done steak versus med rare). I checked in at around 7pm on a Sunday and the hallways were filled with service carts, and the ladies acted like I was a nuissance for wanting to pass to get to my room. The remote control worked every once in a while and a standard channel was so blurry I couldn't watch it. I was hoping this could've been my "go to" hotel when I come to the area, but with all of this, no such luck. Read moreGenuine Hotels.com guest review
"Nice hotel, close to home."
The staff are excellent and treat you like gold. Great atmosphere for a great price! I would recommend this hotel to everyone!!Genuine Expedia guest review
"Overal expreience for a Thursday night"
Buffet could have been better on thursday night, breakfast at the aroma cafe was amazing and the casino was nice, could have been better but its still in renovation phase. Receptionist could have been more friendly and helpful with information but the room service ppl were really nice.Genuine Hotels.com guest review
Everything Was Fantastic. I Will Definitely Look To Staying Again!Genuine Hotels.com guest review
"Mother/daughter get away"
The hotel was ok...easy access to interstateGenuine Hotels.com guest review
"Terrible customer service"
Only one of 4 key cards to get on elevator and in our room worked and it only worked after about 6 swipes. We came across several patrons whose key cards didnt work.No ice working on our floor...night manager made it clear he didn't care!Genuine Hotels.com guest review
The stay was fine, just wish it had a pool for my kids to go swimming, it is more of a hotel for just adults since it has the casino in it. Just needs to be more family friendly in my opinion.Genuine Hotels.com guest review
Ongoing construction. Had to change rooms, first room dusty, second room okGenuine Expedia guest review
This hotel is conveniently located if you are going to a concert at the amphitheater. However, you can plan on the taxi ride afterwards taking 20 minutes and costing upwards of $20 due to the traffic congestion. There were a number of disappointments with this hotel. First of all there was an "early check in fee" of $10 that was mentioned nowhere on […] hotels.com. Second, every decent restaurant closes at 9pm during the week. Room service is not even available after 9pm, The only food option was the 21 grill which is limited to pizza slices and hot dogs after 11pm. Oh, and if you have a child under 21 you cannot go to the 21 grill because you have to pass through the casino floor where no minors are allowed. As such, if you have kids and plan on eating after the concert I would not recommend this hotel. Finally, the hotel is reasonably clean but the rooms are needing a major renovation. Read moreGenuine Hotels.com guest review
"Close to Amphitheatre"
Casino is under construction which limited selction. Hotel appears to have been a Harrah's previously and is undergoing change. Went to see a comcert at the Amphitheatre which was very close.Genuine Hotels.com guest review
"Nice hotel close to amphitheater"
The stay was nice. Just wish there was a shuttle to the amphitheater 1 mile away. Taxi was expensive and it was impossible to walk to. Should make it more convenient to get to the venue so close.Genuine Expedia guest review
"Was very nice and cozy"
Great bed loved that if my wife moved never bothered me and sleeping was great very nice room would br sure and book their again Thanks MikeGenuine Expedia guest review
"nice hotel, even though under construction"
hotel was fine.......drinks in casino!!!!!!!!!!$8.00 a piece....what happened to complementary?????Genuine Expedia guest review
"Nice hotel but 20miles from downtown."
Enjoyed the casino access. They need a breakfast buffet. A-La-Carte for breakfast sucks.Genuine Hotels.com guest review
"Nice, but check the towels!"
I was the victim of a dirty towel, reshower!Genuine Hotels.com guest review
Price of room was way too expensive for size. Since there was so much construction and fewer machines available would have been nice to be given some kind of break on cost.Genuine Hotels.com guest review
Over all it was fine. It was just uncomfortable because of the bathroom not being clean.Genuine Hotels.com guest review
"close to concert"
Only thing i wish was that there was shuttle service to amphitheatre. Walk was a bit difficult from hotel. Beautiful hotel, clean and comfortable rooms, wish we could have afforded another nightGenuine Hotels.com guest review
The place to stay when attending a concert at the Verizon Amp. Looking forward to seeing after the renovations to the casino.Genuine Hotels.com guest review
Everyone in this hotel was so friendly! The room was very nice and clean and even though its a Casino, it was very quiet at night. Loved being able to get food without having to leave!!! The only thing I would change would be to have the valet parking all night. I returned to the hotel late and had to park my car. The parking lot was very well lit though […] and luckily I got a spot pretty close to the front. Read moreGenuine Expedia guest review
"Full of surprises"
My stay was pleasant for the most part. There were dirty towels left by the cleaning staff in my bathroom. I alerted the front desk and they corrected the problem immediately. The hotel; staff was top notch. I would stay there again as I managed to snag a deal for a night which was cheaper than the motel 6 and best western!Genuine Hotels.com guest review
"Wonderful service and accomodations"
This was great! I could not pick a better hotel and the casino is a big bonus!Genuine Expedia guest review
"hotel room mix up"
I was not impressed. First of all they did not run the shuttle to the concert that was at the Verizon ampetheater! They put us in an occupied room which were in for a hour before we realized it. My key didn't work the first time. That should have been a red flag right then! So they gave us a key and we called stating there was a suitcase in the room. […] We even asked if we were in an occupied room. We later found out we were in an occupied room. So we had to pack up and move. When I complained to the asst. manager, he didn't seem to worried about it. I then asked for Gary the manager, who was verym apologetic, he comped us the room and understood why we were so upset. They never did send us a roll away bed that we requested. Not a good experience! Read moreGenuine Hotels.com guest review
we had a non-smoke room but the room filled with smoke smell. We are on 7th floor Sunset tower.Genuine Hotels.com guest review
"Perfect stop on cross country trip"
Everything was first class.Genuine Hotels.com guest review
"Comfortable bed, clean room"
The room was small, but clean and very comfortable. The bed was unbelievable. The hotel room is showing its age a little bit - small room overall, small bathroom, but if you can get it for under $100 you will be happy. Free shuttle from airport, free parking. The casino is going through major reconstruction so the gaming floor is a bit of a work area, […] but still fun. Read moreGenuine Hotels.com guest review
I thoroughly enjoyed my getaway. the rooms were nice and clean and the marble countertops and gold fixtures were absolutely nice in the room. I noticed there were new bathtubs there were deep and sunken and I really like that. We ate at a restaurant and the food was delicious! Hopefully the next time I go, there will be machines up and ready to go.Genuine Hotels.com guest review
"room was not clean"
room was not clean overall, overpaid for quality of roomGenuine Expedia guest review
"Pretty good place to stay out of the city"
It was nice, not much outside the hotel/casino to eat.Genuine Hotels.com guest review
It was not terrible. My toilet did not have a handle, I called to have it fixed and told them I'd be back in two hours so they can fix it while I was away. I came back to it not being fixed and when I inquired why, they told me it wsa my fault because I did not get confirmation that they were coming. They gave me a free breakfast to compensate and it […] was terrible. Heat was on in room when I arrived and it took about 30-50 minutes to get it fixed. Read moreGenuine Hotels.com guest review
Good hotel to stay at. Nice staff and fun casino.Genuine Hotels.com guest review
Hotel was booked after my original unexpectantly cancel my reservation because they were overbooked. I travel to Las Vegas two or three times a year for business and will stay in 4 or 5 star Hotels. The Hotel accomadtion was exceptional well. I had dinner at the Kelly English Steak House the food was average, the wait staff was very attentive. Casino […] was being remodel, I am not a slot player but you could tell that they were not paying. This was a business trip the Hotel did just fine. Read moreGenuine Expedia guest review
The hotel is doing remodeling so it was loud with repairs. First thing my kids said was "this place smells". Obviously, there is smoking aloud in casino but it permeates to the rest of hotel. Not a hotel to take kids for there is nothing for them to do or look at. We wanted to just show them what the casino looked like and they could not get within […] 20 yards of the turnstiles. Understandable but thought we could at least take them alittle closer to see what all the noise was all about. Rooms were clean and you could tell it was once a fancier hotel. Would not stay there again even without kids. Read moreGenuine Hotels.com guest review
"Hotel is under construction"
Unless you are going to the hotel to gamble at the Casino, it is not the place to stay for business at this point. There is major construction going on with drilling into cement and the noise is unbearable, at least until the rennovations are complete.Genuine Hotels.com guest review
The hotel was very nice but the construction in the casino was distracting to say the least.Genuine Hotels.com guest review
"Not A Good One"
The only thing that we found good about the hotel was the personnel in valet parking.Genuine Expedia guest review
Ur staff did great job ,except on the Casio floor, I asked for help finding more blackjack tables to a couple guys in suits and they were very cocky and acted like I should no the place was under construction, well I did not no and they mad me feel very uncomfortable! Then I proceeded to loose $1000.00! Which never happens so not a good nite for me […] thx Read moreGenuine Hotels.com guest review
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