The hotel was nice....Genuine Hotels.com guest review
We stayed there May 30-June 1 and requested well in advance for a room with a King bed and for our pet. We were given a double bed room and the room smelled horrible urine stained carpet. Called several times and all they could do they said was spray some air freshener which did nothing for the room. Would never stay there again with our pet so don't […] know how the other rooms were. The casino part was decent but the rooms and everything is falling apart and wouldn't recommend. UNHAPPY! Read moreGenuine Expedia guest review
"close to our route to Rt. 44 and south to Texas"
It was easy to check in, get to our room, hook up the computer and visit the casino areas and then back to our room. Thank you.Genuine Hotels.com guest review
A pleasant stop while visiting family in Maryland Heights outside of St. Louis. Room was comfortable reservationist were friendly. Pet friendly, however I felt the charge for our puppy was a bit high. Ask first.Genuine Hotels.com guest review
"First Stay Not Too Bad"
The hotel is really pretty. The staff is very nice and professional. Late night food at Celebrity Grille was just okay. I'm an Auntie Annie pretzel fan and the guy is there at 10am when we're in the lobby, however he doesn't open til noon...bummer. The gift was shop was closed Tue and Wed and when it opened Thur, it could have been closed then too. […] The buffet was really nice with really great food. My only complaint was the bed, which should have been the best thing about the hotel. It was so soft and the little soft pillows are no help. You need to exhausted to sleep comfortably. Our last night I was forced to take my pillows to the chair...it was better than the bed even if was too small. Would we stay again??? Only if we got another great deal, and only for a couple of days. Read moreGenuine Hotels.com guest review
"Not Bad For the Price"
I've stayed at this hotel many times when it was Harrah's. It seems as though the new owners aren't taking as good of care of it. Everything was clean in our room. The hallways badly needed to be vacuumed. The bathroom needed some maintenance. The stopper wasn't working in the bathtub, so we had to use a little lotion bottle to keep it open. There were […] some loose tiles on the wall in the bathroom, and overall it just didn't look as nice as some of the other rooms I have stayed in. Overall, I would still stay there again because at $80 it's probably the best hotel in the area for that price. Read moreGenuine Hotels.com guest review
"Typical small casino hotel"
Rooms looked fairly modern and beds were comfy. The front desk / bell hop / valet was understaffed. I think there were 3 people total handling these duties for the entire hotel and casino. It was a fair value. There were minimal channels available on the TV - I assume they preferred I spend time in the casino.Genuine Expedia guest review
"A decent value."
Room met my needs on my recent trip to St. Louis. In future would probably prefer to be closer to town or along a metrolink route. The airport shuttle service on weekends is sketchy and was not available upon my arrival so I had to take a $25-30w/tip cab ride. They were kind enough to remove my early check in fee and did take it on the way out. The […] premium king room was large with a nice bathroom. The casino was an amusing diversion although I don't gamble often or for much. People watching was amusing........especially the line up for BBQ accessories. Read moreGenuine Expedia guest review
"Good time and great place to stay"
I had a good time the bed was comfortable, the room was very clean and the free ride to the airport was even better. 15 minutes to STL I would stay there again and again. Thanks Hotels.com for the great deal.Genuine Hotels.com guest review
"Our Branson vacation"
We felt comfortable staying out of St. Louis., And it wasn't to far out of our way down to Branson. We have stayed here before .Genuine Expedia guest review
"Very nice hotel casino but only one problem..."
Had a wonderful time in the hotel, however, the strong cigarette smoke in the air was a turn off. Everything else was greatGenuine Expedia guest review
"Nice casino hotel"
Easy to find and nice facility. I thought it was good for a Hollywood casino hotel. Others I have stayed at were not as well kept.Genuine Expedia guest review
"very nice place"
Nice, clean and modern hotel. Offers shuttle to the airport with excellent service. Free parking while we were gone. The only bad thing was the smoke in the casino. I wished it was no smoking.Genuine Hotels.com guest review
"First time stay and prices are way cheap"
Would have loved to hit the big one but other then that was a great experienceGenuine Expedia guest review
Housekeeping staff very loud too early in the morning. We could hear them talking about other rooms and guests clearly from down the hall.Genuine Hotels.com guest review
Just great. Only issues were that both rooms were reserved as "smoking" (didn't know this was still allowed) and when this was corrected we were unable to have connecting rooms as requested. Also the bath sink would not drain. Overall, our stay was really nice.....we'd stay here on our next trip.Genuine Hotels.com guest review
"Great alternative in St Louis"
Good value, nice rooms, excellent restaurantsGenuine Hotels.com guest review
"Lacking 3 1/2 star pizzaz"
Okay....not great. Although our room was ready early, we had to wait until 3 pm to check-in to avoid an extra $10 fee....and so did the entire lobby of guests. Then we had to wait and wait to be checked in. Decent room, but the bed was poorly made--had to remake it myself. Shower was not very clean---found evidence of previous guests, ick!!! Will not […] go here again...the only convenience was the proximatey to the casino....and it was a huge disappointment. Read moreGenuine Hotels.com guest review
First time at Hollwood Casino & hotel. It was fun and very nice.Genuine Hotels.com guest review
"a bit disappointed"
Shuttle service was closed when we were late arriving at St. Louis Airport due to bad weather across the country. There was a used/dirty coffee cup in our room, and the cabinet door in front of the refrigerator was sticky to the touch.Genuine Hotels.com guest review
"Great casino, pleasing Hotel"
Staff was helpful and nice. Hotel room was little old, but I enjoyed the ease of getting checked in and checking out.Genuine Expedia guest review
"Casino shows it age, but clean, comfortable room"
The staff is very friendly. The rooms are clean and efficient for a stay. The Casino complex though is begining to show it's age. The first thing I noticed when I walked through the doors into the lobby was the smell..of what, I'm not sure, most-likely cigarette smoke...Any there are litterally acres of carpeting, with tons of people and partying daily...The […] smell did not carry into the room though. There's no smoking in the rooms and they were very clean. I was a bit excited, then disappointed when they told me I would be staying in the sunset tower...upon arriving at my room (right about sunset) I ripped open the drapes hoping to watch the sun go down over the Missouri River, but instead all I could only see a gigantic parking garage..No place is perfect and this was a good value for the price ($79)... Read moreGenuine Hotels.com guest review
Nice room. Needed housekeeping attention. There was a used bandaide on the carpet and the radio had a thick layer of dust.Genuine Hotels.com guest review
Room was nice and appeared to be clean, but we still felt dirty. Room amenities wern't there, probably because they want you to go downstairs to gamble. Will say room service food was great though!Genuine Hotels.com guest review
Bathroom sink would not drain. Shower curtain was falling off wall. No toiletries. Sheets on bed had stains. And dust bunnies exploding out the vents. Paid $170 to stay here and expected more. Total let down:(Genuine Hotels.com guest review
"Inexpensive stay and 7 restaurants"
It was a little off the beaten path, but had a nice, quiet room with a large choice of places to eat in the complex.Genuine Hotels.com guest review
"Funeral Weekend with Relatives"
The convenience of 4 double beds for4 adults was perfect with adjoining rooms.Genuine Hotels.com guest review
"Average at best."
This hotel has a 4:00 check-in or for $10 more you can check in early. I wanted to drop my luggage in the room before heading into the local office so my shirts could hang out and have fewer wrinkles. The front desk gave me a rather cold shoulder about checking in early which is much different than most hotels I stay. The mattress was broken down and […] the shower rod drooped so the curtain would not stay closed which allowed water on the floor. The gold on the shower fixtures was worn off - not that this affected the functionality of the shower but rather it shows the facility is getting tired. I stayed 2 nights but the cleaning staff did not come (I did not have a do not disturb sign out like the front desk asked.) The buffet was below average for a buffet. I don't expect the highest quality food from a buffet but this one left a lot to be desired. The pork ribs were loaded with spice rub but the temperature was cold. The beef was cold and a low quality cut. I had some fish that was hot and tasty. I am someone that prefers beef and pork over any other type of meat! Read moreGenuine Expedia guest review
"Did not provide the service that was promised."
My family and I have stay at this hotel when it was Harrahs and was treated very nicely. I have a handicapped daughter in an electric wheelchair. We travel with a Hoyer lift because she is unable to get out of the chair by herself. I chose this casino and hotel because I knew from previous stays there is one bed that is off the frame that I can roll […] the lift under to put her in bed. All beds are on boxes except this one. I called the front desk to reserve this one bed. Was told they would hold it for me. Upon check in the computer system was down and I was given a handicap room that she could hardly get around in and needless say it was not the bed I had been promised. Went to the front desk only one other handicap room was available and it was not the one with the bed. So my daughter had to spend the night in her wheelchair which I was not happy about. All James at the desk could tell me was they were sorry. Well sorry doesnt get it. I was not able to clean her up or change her clothes. would have been a different story had I not specifically ask for this room and stayed there because we do enjoy the casino. However I will have to locate another hotel when we come to the cardinal games. Read moreGenuine Expedia guest review
"Very nice casino!"
We found this hotel and casino to be fun and comfortable. Their 2 restaurant's are very expensive. They only have a grill, for hamburgers, fries, pizza and salad, no coffee shop. There is a Chinese sushi bar that is pretty good. We found the some of the employees to be a little ambivalent about their customer service, especially the valet parking. I […] walked by my car the first morning out in their lot and found it to be unlocked? The valet guys were just like; Oh well, sorry. Read moreGenuine Expedia guest review
"Really nice upscale room for a cheap price."
The hotel overall was very clean, and a pleasant place to stay. I would have given a 5 in room cleanliness but there were a couple of light stains in one area of the room, but other than that it was fantastic. The rest of the Casino and Restaurants were clean and pleasant and for the price it was a great deal. I would recommend this hotel 100%.Genuine Expedia guest review
I was surprised with how nice this hotel was. The room was nice and the casino was delicious. The staff was very attentive and friendly. Will definitely be back!Genuine Hotels.com guest review
Comfortable and quiet. Not as clean as in the pastGenuine Hotels.com guest review
It met all my needs. I have stayed there for yrs. even before when it was a Harrahs property. Miss being able to use my total rewards compsGenuine Hotels.com guest review
awesome casino. and great selecion of food. would definately stay here againGenuine Hotels.com guest review
Will definitely book again!! Room was beautiful! Access to nice restaurants. Nice view and close to interstate.Genuine Expedia guest review
Will definitely book again!! Room was beautiful! Access to nice restaurants. Nice view and close to interstate.Genuine Expedia guest review
"You can find better"
My wife and I stayed here while in St. Louis for one of our sons school events. To be fair we did not partake in any gambling or any of the hotel dining options so this would only apply to the room. Overall I thought the room was way overpriced for the quality of the room. It was old in design and needs some updates....for the price. Our remote only […] partially worked, the air conditioner did not cool very well, the bed was way too soft (personal preferrence), pillows were small and uncomfortable (again personal pref.), bathroom fixtures are outdated and some were broken, though functional, our room was on the side of the hotel and they have a gravel road where work trucks were working late into the night and early morning. The beeping while backing up was what we mostly could hear. I am not sure if this is a temp. issue or something long term. We checked in, slept, and checked out. Though not completely aweful, just not a good value. Read moreGenuine Hotels.com guest review
"Don't stay here"
There room was in awful condition. Wall paper peeling in several spots. Walls had dirt marks on them in several spots and what looked to be spots of mold. Tv had awful reception and not watchable. I called front desk and asked for a new room and none were available. Too much money for crappy room.Genuine Expedia guest review
"Need to get their act together"
The problems started at checkin. Took three trips to get the key card to work. Perhaps someone could have offered to lug bags back and forth each time. The shower head is broken on the room. The maid service didn't have the room on its list to clean. Subsequently it was not clean so had to wait to take a shower and get ready for the evening because […] they were cleaning the room. The housekeeper did react when told the room was not ready. Seems like there is chaos in the routines and management of the hotel. If you can get a deal for under $100, then take it. Over $100 is not a value. Read moreGenuine Hotels.com guest review
The rooms are old, small, and overpriced. Better hotels less than 5 minutes away.Genuine Hotels.com guest review
"Hollywood Casino Hotel"
I went for a girls night out with a friend of mine. The staff was great!!! The hotel room was ok... Nothing spectactular. It was small and needed some TLC. The beds & curtains were updated, but the shower in the bathroom needed some work. The disco at the hotel was fun and the cafe and the Italian restaurant were both excellent!!! The casino was great […] too... I would recommend for a fun night out if you're ok with a mediocre hotel room. Read moreGenuine Expedia guest review
Not even worth to think about it, when I reached there I found out why it's not expensive. The hotel is for someone would like to drink and gamble. It is for a truck drivers, low level, couple fight in the elevator, very old people. During the night you hear cobble fighting, doors close strongly and people talking too loud.Genuine Expedia guest review
"Never stayed at a casino except in Vegas"
I don't gamble so unless im on business in Las Vegas I've never stayed in a casino. All the Hilton's were booked up in St Louis and this looked good and I was pleasantly surprised. Nice room. Nice staff. Long walk from parking lot to hotel but overall a good choice for St Louis.Genuine Hotels.com guest review
"Don't stay for the pool"
The hotel is fresh, clean & well updated.the staff was helpful in all manners, BUT do not stay for any reason if you plan to use the pool as part of your experience. I am mid 40's and have seen plenty of hotel pools that need attention but this should have had a health inspector asking questions. I really wish I could attach a picture, nasty green water! […] Other than the pool, the hotel was great for the price, no issue if not planning to use the pool. Read moreGenuine Hotels.com guest review
The non smoking rooms are still smoky.. All of the resturants are over priced.Genuine Hotels.com guest review
Decent value and service.. especially if you are a returning gambler. Free parking. Having to pay for a microwave oven seems chinchyGenuine Hotels.com guest review
"Brad harper's stau"
great surroundings, staff was attentive to guest, the casino payouts were disappointing, and the television in our room had such poor picture, we turned it off. But as value goes I would still recommend it a four out of five.Genuine Expedia guest review
"Fun in St. Louis"
The gaming could have been better however the showers were to die for and the service personnel were excellent especially the maid.Genuine Expedia guest review
"Right Price, Plenty Fun"
In reviewing rates at St Louis Airport, Hollywood Casino was the best priced. In addition, the Casino adds fun to the stay. The rooms are clean and comfortable while the food reasonable priced.Genuine Expedia guest review
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