"Poor service, no pool for under 21 outdoors"
Room was plain no pool during daytime outdoors for under 21. Lack of service. Plain room. OverpricedGenuine Hotels.com guest review
Much better than I could have imagined. Luxurious (high roller) quality suite for an incredibly reasonable price. The property is a top notch hotel casino with wonderful restaurants and full amenities.Look forward to returning for a longer stayGenuine Hotels.com guest review
No Wi-Fi that work anywhere. Bad cell service.Genuine Hotels.com guest review
"no water supply in am"
will not stay there againGenuine Hotels.com guest review
"bad for business"
From the sunday night 7 pm one hour wait check in the stay went downhill fast. They did not have the room I requested and I had to insist on a kingsize bed which they eventually found. There was no free wifi, I was there partly for business and even the paid wifi would not connect. I left early due to lack of internet access for work.Genuine Hotels.com guest review
"worst check in ever"
Arrived at 5:15pm on Sunday and the line to check-in was incredible. It took one hour and 45 minutes to check in. Had tickets to 7:00 Borgata show (next door) so missed the first two actsGenuine Hotels.com guest review
Our room was beside a room that had multiple children and loud adults. Apparently they had 3 rooms on this floor because you could hear them going between roims allowing the door to close on the bar so that they could access each room without a key. Otherwise room was clean and bed was comfortable. Glad only 1 night stayGenuine Hotels.com guest review
Hello, my name is Kyle Spess. My friends and I stayed at your resort Aug 17 into Aug 18. We all had an awful experience at the resort. We had to wait in line for 2 and a half hours just to CHECK IN. Secondly the room we stayed in was disgusting. Mold in the bathroom covering the shower curtain. The sheets and pillows had these gross black marks all […] over them and one of the beds smelled like something died in it. Lastly we had called for an extra bed and pillows, only to wait an hour to sit on hold again for another 20 minutes with housekeeping to find out we couldnt get another bed, and we never got our pillows. So I want some kind of refund because of the horrible experience I had. Thank you. Read moreGenuine Hotels.com guest review
"Worst travel experience ever"
My wife and I, along with over 1000 others were forced to wait in line over 90 minutes just to check in. Management was very rude and unapologetic basically saying it was their busiest weekend and they're one of the 3 biggest hotels in the country. Was also told to get to the back of a different line when trying to go to the breakfast buffet, after […] waiting 5 minutes in the "wrong" line which was only for Diamond Club members. Staff we're rude and very condescending, I will never return to that hotel and casino again. Miserable experience. Read moreGenuine Hotels.com guest review
"All Good Things"
very niceGenuine Hotels.com guest review
The hotel is comparable to most of the other casino hotels. It was very busy when we checked in after midnight and it seemed the front desk wanted to compensate us for our wait. They gave us a credit towards food and beverage and upgraded us to a Jr Suite. We were extremely happy about this upgrade until we realized the "upgrade" was in the oldest tower […] in the hotel which is not what we booked. I have been to the hotel many times before and knew to ask for the newly renovated Waterfront Tower. Instead of telling us there were no more rooms left in the tower we booked,they tricked us with this so called upgrade which really was not great and certainly not as nice as a newer room. After realizing that we were not in the room we had booked and paid for we went back to the front desk and they told us there was nothing they could do and to try calling in the morning. We were only there for two nights so we didn't bother calling the next day but it would have been nice if the hotel explained the situation to us rather than tricking us with a fake upgrade. Were not stupid!!!!!! In addition we booked a late reservation through open table for McCormick and Schmidts steakhouse at the hotel. Although a 11pm reservation was available they treated us as if we called and begged them to let us in. They ran out of many options on the menu, called us ahead of time and told us if we weren't there by 11pm exactly they were shutting the doors. Food was mediocre at best due to what I can only imagine was because it was leftover and reheated. We felt rushed and overall did not enjoy our experience. Read moreGenuine Hotels.com guest review
"2 hours check in. Front desk on hold 30mins plus."
Facility is great. Extremely understaffed and more efficient systems needed from check in to valet parking to receptionists picking up calls on the front desk. 2 hours check in is not a good way to spend anyone's vacation time especially with inpatient kids.Genuine Hotels.com guest review
"Decent Hotel Experience"
We had never stayed in a casino resort in Atlantic City and we had high expectations for our stay. We had more disappointments than delights during our stay. Some of our disappointment included: smoking is permitted in the casino; we had to pay for parking; the pool was not freely accessible; the walking paths around the hotel were in a state of semi-disrepair. […] When we returned to our room later the second day, there was a wadded up towel on one of our beds and on one of the chairs. This was confusing as we didn't know if someone had broken into our room. I guess the maid forgot to place the towels in her cart. The first night, there was a party next door that was extremely loud and were finally kicked out around 2AM. The hotel was teeming with people and if felt more like an amusement park in the lobby/casino area. Also, because of the hustle and bustle, the staff were not particularly friendly or caring. My overall impression is that money is not being reinvested in the hotel.This hotel is not conveniently located. The Atlantic City board walk is probably 15 minutes away, and there is no convenient beach nearby. I would recommend that those who wish to gamble consider this hotel if there are promotional discounts. If your intention is to use this hotel as a base to do other activities in Atlantic City and the surrounding Jersey shore, I would recommend seeking other options. Read moreGenuine Hotels.com guest review
Overall it is a very nice resort, no need to go anywhere else. But the service stunk. My dress ripped and I had to wait over an hour and a half for a little sewing kit. The guy at the Front Desk was SO rude about it too. The manager ended up giving me a $50 credit, but by the time I received the sewing kit and fixed my dress, all the restaurants were […] closed except for the burger place (which was not what we were looking for). Read moreGenuine Hotels.com guest review
Hotel front desk was not very helpfull i was put into a handicapped room because my toom that i booked over 3 months was not ready yet they said next day i could switch well room was big and clean the only issue was the shower water everywhere and it made a loud noise when i shower i call fromt desk twice they kept transfering me which i never got nobody […] and maintenance after 20 minutes wait twice mext day they still had no rooms availble for me . I did love the pool valet was fast and bell service also !!! Just not happy with my room or front desk not calling back i do know they were realy busy but after 4 days stay i was expecting a call back Read moreGenuine Hotels.com guest review
Possibly the worst experience ever staying in a hotel. I would get into details but I'm limited as to what I can say. The hotel staff are the most disrespectful, rude, useless and arrogant people I have ever met. If you want to get kicked out of your room at 3:30 a.m. when you are trying to go to bed then by all means stay here. Otherwise, I'd stay […] at the Borgata or even the Tropicana. Read moreGenuine Hotels.com guest review
"SUCH A BAD EXPERIENCE"
I HATED STAYING IN THIS HOTEL.THE SERVICE FRIM CHECK IN TO OUT WAS HORRIBLE., WE FELT AS IF WE WHERE ROBBED OF OUR VACATION.WE GET LITTLE TIME IN OUR LIVES TO VACATION AND HARRAHS MADE A NIGHTMEREGenuine Hotels.com guest review
I had a great time at the Harrahs. Good food. Nice room. Dope club :) it was perfect.Genuine Hotels.com guest review
From the minute I walked in. I was dissapointed. Hadn't been to AC in years and if I ever come back it won't be here.Genuine Hotels.com guest review
Restful stayGenuine Hotels.com guest review
This was my wife and I 2nd time going to the Harrahas. The hotel staff was very nice. From the cleaning crew/dealers and Pit Boss Diana and Rick)reception/bartender The one thing that I didn't like was the valet and bell service when we were leaving. It is a little confusing and not very pleasant. Being from Ct and seeing how Mohegan and Foxwoods handles […] their valet service makes your departure more pleasant. Waiting in the garage for your car feels crowded and dirty. They have beautiful grounds outside, that should be where people wait and leave from. Read moreGenuine Hotels.com guest review
"Best Yet in AC - Still needs improvement"
My wife and I have stayed in a few hotels in AC for business travel. Harrah's is now on the top of our list. The room was spotless and up to date. However, the hall and elevator landing carpets looked as if they had not been cleaned or vacuumed for at least a week. Filthy! Also, all of the Elevevator thresholds were awful...very dirty and not cleaned […] for at least a few weeks. The Valet drop-off and pick-up is the best we've encountered...very fast and professional on both ends. Harrah's has a diamond in the rough here...it just needs some polishing. Read moreGenuine Hotels.com guest review
"Two day get away"
I visited Harrah's with my daughters 19 & 26 for a two day get away. The hotel is very nice and well kept, the facilities and amenities are great too. The Casino is lively and there's something for everyone. When we got in we were given a room in a non smoking section that reeked of smoke. After being on hold on the phone, waiting for the front desk […] for 15 minutes we got a new room. The pool was a disappointment, you must be 21 to enter anytime. I can see the need for that during evening swims, but all day? Every casual dinning restaurant was awfull, we went to Sammy's for breakfast and everything from the French toast to the cake, was stale, cold and over priced. Your best bet if you decided to stay here, is to book a premium room in the Waterfront tower and to dine in the fine dining restaurants like Martorano's and McCormics. Read moreGenuine Hotels.com guest review
the hotel sucked very bad beds pool is so small 3 and a half feet deep people are very rude and the room service sucks .I am never staying here it was my first time staying and it just sucked harrah is a very bad resort .Genuine Hotels.com guest review
I ask for room service n didn't get it.Genuine Hotels.com guest review
"Upgrade and Comfort"
We enjoyed our getaway tremendously. The front desk clerk upgraded our king room to a Suite! How wonderful and special. We were able to entertain and stay private at the same time. The only thing missing was a micro-wave to reheat our snacks and take out food. Room service was spot on and quick. The bell service was speedy and pleasant. My husband wanted […] to take the bed back home with us. The hotel and restaurants are superb. We didn't even care about not being close to the boardwalk. The pool was fantastic. I wish I was there now. The room was clean and the bathroom spotless. No noise except the toilets flushing occasionally. The door lock needed to be fixed but we felt safe nontheless. We would stay again no doubt. I think I have another favorite hotel in Atlantic City... Didn't loose much money and didn't win any, but that's the luck of the draw or should I say pull of the handle!!!! Read moreGenuine Hotels.com guest review
The hotel is fine last minute reservation there was too many kids and dogs the buffet too expensive need more affordable places to eat my room was fabulousGenuine Hotels.com guest review
Great room, got a free upgrade , never had to leave the placeGenuine Hotels.com guest review
"clean hotel with friendly staff"
Overall great stay for family with small children. Only surprise was the "security deposit" $100 at time of check-in and refunded day after departure; was unaware of this and it put a damper on our family trip - must've missed small print when searching for place to stay. Otherwise, staff was very friendly and room was very clean; room service was excellent […] ! Read moreGenuine Hotels.com guest review
The front desk staff could not be reached by phone from the roomGenuine Hotels.com guest review
"Four Day Family Getaway"
Nice casino hotel resort on the bay. Our HT room was decent and comfortable, but partially obstructed water & skyline views. Prompt housekeeping services. Waterfront buffet and eateries were good. Red Door Spa was unable to accommodate the complete Signature pkg during my limited time of scheduling. Hotel is easily accessible to other Atlantic City […] points of interest. The Pool is pretty but children are only allowed at the upstairs recreation center pool. Room service and the food court is convenient for late night snacks. Only complaint was excessively long wait lines to check In. However, hotel staff distributed bottles of water to quench our thirst. Read moreGenuine Hotels.com guest review
"Not as nice as I had heard"
Ended up standing in a check in line that took 45 minutes at 6PM (The line was wrapped around the lobby 2x from 3PM until 6. THey could only give us a smoking room, after requesting non smoking. The casino was understaffed, and lines were long everywhere, if things were open at all. The spa was amazing.Genuine Hotels.com guest review
"it was ok"
Room was cheap so I can't complain, buffet was packed and closed really early. Far from the boardwalkGenuine Hotels.com guest review
Really enjoyed our stay at the hotel . Love the pool. Enjoyed a water aerobics class . Hotel has a lot to do. Will be returning soon .Genuine Hotels.com guest review
"Best birthday turn up spot"
I spent my 22nd bday here and it was popping. You have to put a card on file and they keep $115 until you check out then it's returned that's stupid but whatever it was beautiful the pool after dark is live and such a great scenery, best place to turn up for your birthday !!!!!!!!!!Genuine Hotels.com guest review
My stay at harrahs was amazing. I went for my 21st birthday and I couldn't have asked for a better time. We stayed in the waterfront tower. The rooms were clean and location was awesome. The only thing I had a problem was with maintenance. Someone broke the lock on our door and he/she was not with our party and the maitenence was very rude to me. I […] did report my issues to the hotel manager on duty and he helped me out extremely. Overall my stay at Harrahs was amazing. Definitely looking to stay there next time. Read moreGenuine Hotels.com guest review
"Pool and room"
Pool is very small for children too many people. Room wasn't clean. There was dirt on the floor and leftover garbage in the refrigeratorGenuine Hotels.com guest review
"Hideously dirty room"
Checked in to find clumps of human hair in the tub. They offered to switch the room, but ugh. No luck even speaking to a manager to complain. Would not stay again.Genuine Hotels.com guest review
"I'm not happy"
I'm sorry but i ask for Non smonking room and they send me to smoking area i call desk front they do not answer the phone. Guest next room 2:00 am was fight with his girl i try call front desk again no answer !!! I was at room 5066 we found mold on walls door shower i have two small kids i'm not happy with Hotel that's why i just stay 1 night..Genuine Hotels.com guest review
"Great fun to be had at Harrahs"
The hotel was spectacular, the layout was easy to understand except for the parking garage. The Borgata's parking garage was much easier to navigate. The dealers were all friendly and the other staff was extremely helpful. We ate at one of the food vendors by the pool area, I bought a buffalo chicken roll. The roll was tasty and satisfying, probably […] the cheapest source of food there at Harrahs. The hotel room was very clean and tidy and the maids were helpful and very professional. Read moreGenuine Hotels.com guest review
The place is nice but beds need to be replaced and tub doesnt drain and your standing up to your ankle in dirty water the bartender joe at pool bar was very good and friendlyGenuine Hotels.com guest review
Our room was very nice but had clogged sink but they never did unplug it. The room was large and comfortable otherwise. The common areas of the complex were not very clean, especially the elevators. Parking was excellent. The rates were good.Genuine Hotels.com guest review
The harbor tower! Should be name the east river drive! Conditions where horrible odor, bathroom paint peeling, no view at all, you can hear everything in the next room. Nasty, Nasty,NastyGenuine Hotels.com guest review
Had a great stay with at Harrahs.Genuine Hotels.com guest review
"excellent, but ..."
Excellent hotel. What you would expect. The difficulty arose in that this is the first time that I was charged more for a room with 2 queen beds than a room with 1 king. That puzzled me, and the hotel stood firm on this.Genuine Hotels.com guest review
"Oscar G pool party"
Went for an Oscar G pool party, AMAZING! Tho I wish his set would've been longer. Harrahs should have more house music in their events, The Pool is a perfect place to mix good house beats n sexy people. If Harrahs had more house music artist at the pool I'd be there more often!! Make more pool parties like those! =)Genuine Hotels.com guest review
No wifiGenuine Hotels.com guest review
The hotel needs updating and maintenance. It's far away from the Atlantic City Boardwalk. They block your phone's internet service in order to sell you their wifi for $13 per day. Their wifi signal is weak, slow and keeps dropping, a true rip off. Overall not impressed.Genuine Hotels.com guest review
It was absolutely a grand hotel and a grand ole time!!!Genuine Hotels.com guest review
"only place to stay in AC"
Harrahs or Borgata (never been to golden nugget) but stay near Marina and avoid the strip.Genuine Hotels.com guest review
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