when I checked in, the lady told me I was getting a free upgrade to a luxury suite because the room with 2 beds that I selected on hotels.com was taken. I had booked a 2 bed marina tower room online. so I had high expectations for this room since she called it a "luxury suite". I stayed in room 16023 of the marina tower. I was disappointed upon entering […] the room that it was just like any other basic room ive been in, nothing luxury. the artwork was creepy. there was a painting that had the words "African burial ground" written. then when I was about to get in bed I noticed a small bug on the sheet! also the toilet was black which was odd. and every time I used the sink water would drip down onto my pants and shoes. we did have a great view from the room. and I like the public areas downstairs, the casino and nightclub were both beautiful. I would return to Harrah's for nightlife, but I would never sleep there again. troopicana and ballys are both a lot nicer. Read moreGenuine Hotels.com guest review
GoodGenuine Hotels.com guest review
It was a short stay but enjoyed myself and the couple of friends that came along. The indoor pool was amazing. It was a bit crowded when it came to restaurants. Maybe it had to do with President's Day.Genuine Hotels.com guest review
"love it but a few things were tough this stay"
was upset that it took 90 minutes to check in and majority of restaurants are closed on Monday/Tuesday which doesn't leave a lot of options (esp. when it is a snowstorm)Genuine Hotels.com guest review
"Unhappy Customer/ Customers Rights"
The 1st night was horrible, I didn't get a room until after 12am I checked in around 4:45pm. The check in line was extremely long for guest with and without reservations. I am extremely upset that I had to pay for the 1st night on a room that I had not requested to stay in. I went out to AC to enjoy myself and the 1st night was a disaster I was so inconvenienced […] I wasn't able to shower or change my clothes to have a romantic dinner with fiancé. On top of that the hotel informed me that they would call me 2 hours after I checked in to let when know when my room was available and they never called I had to keep calling them back in which they played me by crediting my credit card yet I didn't pay them directly I paid you guys. My 1st night stay should be refunded to me. I did not get what I paid for. Sincerely, Monee Smith Read moreGenuine Hotels.com guest review
Enjoyed every minuteGenuine Hotels.com guest review
"Not really clean!"
Bathrooms were not clean, coffee machine were clogged with dirty waterGenuine Hotels.com guest review
"Filthy Pool Area, Disappointed Overall"
Pool is gross.The filth shows it is a club on weekends.I wouldn't walk around pool area barefoot,pillows on cabanas&pool beds grossly stained,very loud on Wed afternoon during pool volleyball loud music & obnoxious guest,not relaxing.No where to eat unless your looking to go expensive.Bar/pub w/ limited menu & nice coffee shop to sit& ppl watch & there […] were a lot of different ppl to watch. Water Tower 3 nts & room was never made, had to call for fresh towels.Dusty room & huge puddle on windowsill from condensation on window, stagnant water is not good.Employees were very nice. Read moreGenuine Hotels.com guest review
"Very nice hotel"
I have stayed here before. On this trip stayed for 3 nights. The front desk treated me very nice and were very attentive. Elevators need to be cleaned. It is not the hotel's fault but guest that throw things on the floor. Room service plates left in the hallway for days. Room was clean and nice. Will be back again next month. Couldn't get a seat in […] the bar area because of working girls. Read moreGenuine Hotels.com guest review
When I was checking in, the room I booked was taken by another party so they upgraded my room.Genuine Hotels.com guest review
"Not the geeatest"
Over an hour wait to check in. Long wait at valet. Went to Sammy Dr after show and service was substandard. Ordered an ice tea and never was served the tea after several requests. Overall dissapointedGenuine Hotels.com guest review
"ways to improve your business"
I didn't get the room I was guaranteed when I booked after I was guaranteed it. Didn't like that there are no microwaves in the whole building everyone can't afford to buy food every night since all stores close early on weekdays there should be a microwave on every floor for convenience.Genuine Hotels.com guest review
Was filthy!!! Mold in shower just over all a DUMP!Genuine Hotels.com guest review
"Decent hotel cheap if you can handle mold"
Hotel was busy and updated. My bathroom shower was covered in mold Complained over the phone and got no where Went to front desk and they told me they would call my cell when my room was ready- went to casino -ate - went back to front desk guy had no clue what i was talking about - stayed the night and checked out - Hotel is clean- staff is clueles […] s Read moreGenuine Hotels.com guest review
"more for kids"
Everything was nice, but they need to have more actives for kids to do around Christmas and new years holiday there were alot of kid there and not much to do pool was closed.open more things up for kids.alone them to play there own vidio game system on TVGenuine Hotels.com guest review
"Excellent Casino & Nightlife"
Anniversary gift to my bf of 4 years. We enjoyed our stay at Harrahs! Excellent Casino, we each won $200+ on the Roulette slot machine. Sammy D's food and drinks was amazing, service was professional and super fast. I can't wait to go again, best casino in AC.Genuine Hotels.com guest review
Arrived around 4:00pm on Sunday after a 1-hour wait on the valet line. Room wasn't ready until 12:17am on Monday. Paid for a room in the Water Front Tower ($$$), but was given a room in the Marina Tower ($). The front desk manager told me if I wanted to go get a Rewards card in the casino and then come back to the front desk, she would credit $50 to […] my Rewards account. At this point I was exhausted, annoyed, hadn't even checked in to our room, and was scheduled to check out not even 12 hours later. Hotels.com handled the situation wonderfully when I contacted them the next day, since Harrah's did nothing. We won't be returning to Harrah's. Read moreGenuine Hotels.com guest review
Great place to stayGenuine Hotels.com guest review
"food and hotel"
Your website stated that you had a race book.To play slots when your gonna lose is a long nite, No mention that if you get a rewards card free drinks at the bar? Why?? Not a over all good nite,9:30 pm booking at Steakhouse and They run out of oysters WHY??Genuine Hotels.com guest review
"overall good trip"
Walk from parking garage to hotel area was way too far. And very inconvenient but overall stay was great.Genuine Hotels.com guest review
"Very Romantic Getaway"
This was a valentines day getaway. It was a very nice hotel and it had everything we needed without going outside. I did not like how the parking price went up on the weekends however. I love the mexican resturant in the hotel and the pool looked very nice.Genuine Hotels.com guest review
It was greatGenuine Hotels.com guest review
Overall the hotel and staff were wonderful. Unfortunanelly, like many hotels the doors to the room slam very loudly when guests don't attempt to close them carefully so my friend and I jumped out of our beds several time when the younger crown returned to their rooms at night and the doors slammed shut. We also had a couple in the adjoining room the […] had load arguments at two in the morning but not the fault of the hotel. I may see if I can get a room that does not have a connecting door next time I book. I was also disappointed that I paid for the wireless internet and could only use it when I was in my room. I could not log on when I was sitting by the pool. Read moreGenuine Hotels.com guest review
Asked for a king size non-smoking room and got 2 queen size smoking room! Very disappointed.Genuine Hotels.com guest review
Room was ok but we expected more it being a. More Superior" room.Genuine Hotels.com guest review
"The kings life"
We had a wonderful time! The waterfront tower(upper floors) are fit for a king! The bath is awesome. The buffet can accommodate any taste. Pool and jacuzzi is a must! We will be back!Genuine Hotels.com guest review
"pre valentine day getaway"
relaxing aand they gave us a free upgradeGenuine Hotels.com guest review
GoodGenuine Hotels.com guest review
Very nice place to stay besides the nightstand in the room had some gum on the side of it. But all in all we would go back again!Genuine Hotels.com guest review
"Need to learn how to clean a room."
Casino was very nice. The room however had things lacking. The bed sheets when pulled back showed brown stains in various places including the pillow. Had the appearance of makeup that was stuck on them. The first time using the shower, couldn't get any temp other than scalding hot or being off. There was also mold in the tub as well. In the morning, […] using the shower the pipes were shaking like they were going to break. Read moreGenuine Hotels.com guest review
"Average at best"
Overall an okay experience. Check in for a Friday night took nearly 35 minutes. Besides that there were no complaints.Genuine Hotels.com guest review
"a fun place to stay"
We had a nice stay at Harrahs resort the resauants were very nice the pool is fantastic gaming was a lot of fun and the room was comfortable.Genuine Hotels.com guest review
Overall the hotel was a fun place and had a great time at the pool after dark, the room service was good but when I requested my room cleaned no one showed up and i also requested an iron board which I als never received. the restaurants had good food except one , Seafood and stake restaurant was discussting , flavorless , and the shrimp tasted frozen […] , over cooked this restaurant was a true diapointment. Read moreGenuine Hotels.com guest review
we all had a great time and the pool both at night and during the day was awesome.Genuine Hotels.com guest review
I had an amazing time in my few days I spent at harrahGenuine Hotels.com guest review
Ok so in a nutshell. The hotel was ok I was in the marina tower, hotel is in the middle of nowhere so you must get in a car to leave the hotel, the service was very slow but that was probably due to the amount of guests?? The room seemed like it hadn't been dusted in years and had an odor that was HORRIFIC!!! granted it was a smoking room, but this […] wasn't any type of smoke odor, it was something different. Overall cheap hotel, fun night of gambling, overpaying for cheap food and sleeping in THE SMELL Read moreGenuine Hotels.com guest review
It was what we expectedGenuine Hotels.com guest review
Our stay was great.Genuine Hotels.com guest review
So for the first time me stayng at harrahs I was extremely disappointed. I booked a ywo night stay in the bay view tower for my best friend's birthday thinking it was going to be amazing, unfortunately I was sadly let down first of all we go to check in and the female at the front desk had an extreme attitude also we get up to our room it was extremely […] disgusting broken lamp stained carpets cigarette burns our door was all scratched up. I took pictures of everything then we go to the waterfront Buffett and we sadly witnessed an employee using extreme vulgarity. I am just so disappointed I expected so much more. However the pool was amazing. Read moreGenuine Hotels.com guest review
"great clean rooms"
great clean rooms for all kinds of stay from business to family tripsGenuine Hotels.com guest review
Friday Feb. 6: Went to AC for the Boat Show at the convention center. Harrah's stay was very nice. Room was clean and modern. Some minor stains on carpet. No big deal. Paid $60 for the room for one night. Great deal. Would certainly go back.Genuine Hotels.com guest review
.it was relaxing and comforting and U would go back when the opportunity presents itselfGenuine Hotels.com guest review
"Watch your hotel bill if you prepay!"
I booked and prepaid for my stay with Hotels.com. When I arrived at the hotel and checked in I was given the king room in the Marina Tower that I booked. The room, however, was very dark and the furniture was worn. One of the drawers was broken, the furniture was chipped, and the couch was stained, as other reviewers have pointed out. The bed was uncomfortable. […] The room and bathroom were clean. Most restaurants were closed Monday-Tuesday. The buffet was open and I ate there but it was not worth the cost. When time came to review the hotel charges, I noticed that I was being double charged for the room that I had prepaid. It took four phone calls: two calls to the front desk (very unhelpful) and two calls to hotels.com to get this issue resolved. In all the time that I have been booking hotels online, I have never had a problem with charges. Harrahs is different. Also, they have eliminated the complimentary shuttle to Caesars and Bally's but they charge you if you want to park your car at their other properties. Overall, l will check out other hotels next time. Read moreGenuine Hotels.com guest review
"one night- TV reception and channel selection POOR"
Only stayed one night, arrived late, left after breakfast. Room was clean but carpeting in public areas near rooms seemed old and stained. Biggest problem- the TV signal was poor- fuzzy screen. The channel selection was weak too. Offered maintenance but at 12M I wasn't willing to wait for service. Customer service was polite. Breakfast at Sammy D's […] restaurant was very good but pricey. Great discount deal from Hotels.com made the stay worthwhile overall. How can you beat $42 for a night's stay? Read moreGenuine Hotels.com guest review
Stayed in the waterfront tower, it was really great because the elevator left you directly in front of the pool not having to walk through the casino in a bathing suit.Genuine Hotels.com guest review
"Perks of traveling during a storm"
We travelled during the storm Juno, so the Hotel/Casino was quite empty. The front desk, very generously upgraded our room and it was perfect! The bed was comfortable and the bathroom had a hot tub and a shower. There were a few stains on the carpet, but our stay was still wonderful!Genuine Hotels.com guest review
"Very happy with my stay"
I usually stay at Borgata when I goto Atlantic City but have ended up staying here at Harrahs the last few trips. The rooms Ive had seem to be very modern and have all been clean, staff is always nice. It could use some better quick meal options (definitely not fast food, just some more choices when you're on the go). As far as the surroundings go, […] Atlantic City can get ugly, but you're so off the main area that safety shouldn't be a concern, however as with Borgata and The Golden Nugget, when you get to Harrahs you're not getting anywhere else without a cab or car ride. So you can't go for a stroll on the boardwalk and stop at a few places, but with the state of Atlantic City right now that might actually be a good thing. The huge indoor year round pool is a plus for a lot of people and if you're looking for night life check the calendar thats covered too. Im overall very pleased with my stays at Harrahs and will definitely stay there again. Read moreGenuine Hotels.com guest review
"40 & Fabulous Weekend"
Trip was unbelievable!!! The hotel was beautiful, would not have wanted to bring my 40th in anywhere else, place was perfect. Family and friends enjoyed all accommodations, so much so we plan on just taking a trip in the summer. Get place to visit, awesome food, awesome hospitality, awesome scenery...just beautiful!!Genuine Hotels.com guest review
"Two Day Get Away"
The indoor pool is fantastic! The food was delicious. Staff is very courteous and so were the guests.Genuine Hotels.com guest review
"love the pool, disappointed by the mess!"
Loved the pool and the additional chair waitress services! Loved the new happy hours at the pool, this was a welcome surprise! Only real down point was the mold in the rest room of our room and the overall lack of cleanliness of the hotel.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )