"Old and tired, new fixtures on an old environment."
The hotel is pretty blah... Looks like they've had an upgrade but half way... walls are tired, carpets are worn out, rooms are dim and the low ceilings are odd. Walls and doors are dirty. It served its purpose but nothing GREAT about it. Shuttle bus took for ever for airport pick up.Genuine Hotels.com guest review
Response by Hilton Toronto Airport Hotel & Suites My apologies over your disappointment with the look an d feel of our hotel. I am wondering if you might have stayed on one of our unrenovated floors and to let you know that we will be renovateing those rooms this spring. i hope you give us another opportunity and we'll place you in our regular rooms in the south tower.
"The DoubleTree it is not!q"
We were given the type of room set up that we asked for. Two bedrooms connected. Everything was comfortable but the condition of the furniture was worn looking. Some of it looked like Pressed Particle board furniture. We were upset that the doubletree had been bought. The taxi driver had a 2010 map book & took us to the International Plaza. It looked […] almost the same as when it was the doubletree. The doorman Anthony remembered us as we used the hotel every year at least once. We will do our business with the Plaza in the future. Read moreGenuine Expedia guest review
"Close to the Keg and convenient for shopping."
Good from booking to checking out. Great location and easy to get in and out off from all directions by car.Genuine Expedia guest review
"ok for biz but..."
The shuttle to and from the hotel was not efficient. It stops at all 3 hilton chains in the area before final destination. Plan on spending more than 30 mins to get back to airport!Genuine Hotels.com guest review
Great shuttle service with help given lifting our bags.Genuine Expedia guest review
"Excellent in all respects"
Excellent in all respectsGenuine Hotels.com guest review
"Sales calls in Toronto"
The Hilton Toronto Airport is probably the best of the airport hotels near Pearson Airport. The rate was great and the room was comfortable with a quiet heating system. I liked the restaurant and the bar.Genuine Expedia guest review
"The staff is very kind"
The beds are very comfortableGenuine Expedia guest review
So I booked them because they were attached to the terminal ... But they weren't .... It was already annoyed ... It was me my wife and 8 month old daughter we had 4 suitcases and 3 carry ons, I pull up to the hotel and all the bell hops can't help me at all just look!!!! C'mon it just me getting like 8 bagsGenuine Hotels.com guest review
"close to all highways"
If you are planning on using your own car/rental car be preapred to look for parking for a very long time. There is not enough parking spaces, and the extras they do have you have to walk a lot to get to the hotel. Other than that, i booked a room with 2 beds and they were positioned back to back ( headboard to headboard) it made the room very difficult […] to walk around and left little space. Other than that hotel was very nice. Read moreGenuine Hotels.com guest review
"Very comfortable stay"
We were there for a convention that was in the hotel. The hotel suited the event well. The room was very comfortable. The only downside was the remote for the TV didn't work very well, but we weren't in the room much anyway. We ate in the restaurant and loved the food. All the staff were very friendly and helpful.Genuine Hotels.com guest review
nice clean modern hotelGenuine Expedia guest review
The hotel shuttle late in evening took over a half hour to come. The parking is expensive, their is not enough parking spots, the room set up is very strange and this looked like newly remodeled, the bathroom fixtures were difficult to turn.Genuine Hotels.com guest review
good location, ilke that i could adjust the room temp as it was 30 degrees f out side..i wanted to walk to the hotel from the airport.not a wise move.waiting for the hotel shuttle bus instead.older hotel. disappointed no indoor pool.the staff was friendly..good food. i wish this hotel and others would have a vent fan in the bathroom talk about steam..have […] to open the door to air out the steam.lol.other wise a good clean room. Read moreGenuine Hotels.com guest review
"Two words - Water Softener"
The water at your hotel is way too hard. I took a shower and came out so dry that my hands were white and itchy. I would love it if you could install a water softener to take care of this issue.Genuine Hotels.com guest review
I decided at the last minute to attend a friends 25th wedding anniversary. The hotel was great! Staff realized how tired I was and let me sleep as much as I could. Got me a taxi to the location. Good food and drink at the hotel restaurant.Genuine Expedia guest review
"Free for anyone, but guests have to pay (internet)"
Great first impression. People in the newly renovated lobby are pleasant and helpful. However, beyond the lobby things change. The lower floor with the gym looks significantly older as do the rooms. However, my biggest annoyance is additional charges. Parking is an additional charge, but good luck finding a spot to park near the hotel at night. You […] pay for parking, but the lot fills up. Second, anyone who walks into the hotel lobby can enjoy free internet wifi and large screen desktop computers in the lobby. However, if you are a paying guest, internet access in your room is an additional charge. If you do pay for internet in your room, be prepared for dial-up type speeds. This hotel misses the mark for business travel, when you just want things to be easy and fewer charges for your stay. The room rate here is just beginning. By the way, breakfast is $20, which you can have while sitting on chair stained by who knows what. Read moreGenuine Expedia guest review
A soulless hotel but excellent location for an overnight stay when catching an early flight.Genuine Hotels.com guest review
the service was bad due to the fact that the people at the front desk could not thoroughly explain the charges you receive when booking and the fact that they make frequent mistakes and cant produce a definitive answerGenuine Hotels.com guest review
"Closer to the airport but no free wifi at the room"
Good location. No free wifi inside the room. No complimentary water.Genuine Expedia guest review
"Great airport hotel"
Great hotel. Clean and stylish. Just wish parking wasn't $18 a night.Genuine Hotels.com guest review
"The good and the bad"
Excellent service - they helped when my wipers broke, they stored my bike, they gave me directions - everyone was so nice! Fantastic staff, really. My room was really nice, very very clean and spacious. The buffet breakfast was amazing! The only thing I did not like was the hallways and elevator - I felt like I was in a trash hotel until I reached my […] room. They were so dilapidated they felt dirty. I would stay there again happily - but hopefully they will work on that part. Read moreGenuine Hotels.com guest review
"THE BEST HOTEL TO SPEND A NIGHT BY THE AIRPORT"
The hotel is just 3 minutes from terminal 1, the international terminal. It offers a free shuttle service from and to the airport. This is a big plus when you are just arriving late at night and departing very early in the morning. Room, with two back-to-back full beds, and two TV's conveniently located, is very clean and confortable. Bathroom a bit […] small but clean and good enough for one night stay. There is a coffee machine with regular and decaf coffee, extremely convenient for those of us who are unable to start the day without a cup of coffee and are on the go. If I return to Canada, via Toronto, I'll stay at the Hilton Airport Hotel. Thank you very much to the Staff. Very corteous, supportive, and prepare to give solution to their guests request. Read moreGenuine Expedia guest review
Seems like this hotel was recently renovated. The rooms were very comfortable and clean. The staff was very nice and accommodating. The only thing I would say is if you stay on the first floor, the halls are not carpeted and the doors are paper thin. We were able to hear a lot of foot traffic in the halls early in the morning while people were checking […] out of the rooms. The doors seem to automatically slam shut. Read moreGenuine Hotels.com guest review
"Good airport location"
Very friendly and helpful staff, comfortable room...outside pool was too cold for us to swim in, but it looked nice. Several good restaurants within walking distance. Prompt complimentary airport shuttle. I would definitely stay here again.Genuine Hotels.com guest review
"nice room and good service"
Business trip, I will come back. there was a small issue upon check-in, they had given my room away so they immediately upgraded me. it only took one minute to get it resolved and they were very pleasant.Genuine Hotels.com guest review
"Close to airport but over priced."
Someone recommended hotel for convenience. Very old hotel and looked run down from outside. Very strange room arrangements for room with 2 beds. One head board in middle of room and beds back to back instead of next to each other. Felt crowded.Genuine Expedia guest review
"NICE HOTEL CLOSE TO THE AIRPORT"
VERY NICE ACCOMMODATIONS. FOOD WAS GREAT, ROOM WAS NICE, AND THE STAFF FOR THE MOST PART WERE VERY PLEASANT. THE FRONT DESK CLERK WAS MY ONLY DISAPOINTMENT OF MY STAY THERE, HE SEEMED VERY DISINTERESTED SERVING ME.Genuine Expedia guest review
"Close to airport"
Great for catching early morning international flight. 24 hour shuttle especially appreciated.Genuine Hotels.com guest review
Only down side the was no free wifi in rooms. Very convenient to airport. Can easily get to down town Toronto. Catch the 58 bus (from across the street) to Lawrence West Subway to get down town. Lots of great places near by including the Keg to eat.Genuine Hotels.com guest review
"Not quite 4 stars"
We though we got our room for a bargain since it was rated at hotels.com as 4 stars but its not quite 4 stars to be honest. My biggest issue is even after the upgrade we got a queen almost like a pull out mattress type of bed which was not what we expected. The room was big but I would gladly trade the square footage for a better bed. The service on […] the other hand was great no complaints about that but if you are considering staying here just be prepared to stay at more like an impressive 3 star hotel than a 4 that failed to impress. Read moreGenuine Hotels.com guest review
"Good Airport Stopover"
The hotel was fine. Outstanding computer site for guests. Good bar and restaurant. Large, comfortable rooms. Nice pool and fitness center. Frequent shuttle to airport. For leisure travelers, it's airport location makes this hotel attractive only as a stop before an early flight, but, it is an excellent choice for that.Genuine Hotels.com guest review
I was greeted rudely by this one rep checking in. I was patiently waiting in line. When it was my turn, this rep didn't even welcome me. He just gave me the room key and show me my way. While I see others next to me was given some bottle of waters, apples, and tour suggestions. All i get was here's your keys and room. The rep was an older gentlmen, […] African American with an accent. They charge you for Internet. It is 2013 and people still get charged for hotel Internet. I will not go back. Read moreGenuine Hotels.com guest review
"Great hotel, bit of a hike to downtown toronto"
The hotel was great, literally less than 5 minutes from the Toronto Pearson International Airport (YYZ). The only problem I had while actually staying there was the TV in the living room of my suite was not working. I called to fix it and they came right up and took care of it, but it broke again so I gave up, we were only there for two days anyway […] and we used the TV in the bedroom. As for location, there are some pretty good places to eat within walking distance and a lot of those places have bars as well. As for getting to downtown Toronto, if you don't have a car...good luck. It's about a half hour away and a cab ride will easily run you 60$. Overall, if you are looking for something close to the airport that's clean, efficient, with great staff pick this place. Read moreGenuine Expedia guest review
"In town for Gift Show"
Great location for gift show, smack dab between Congress and International Centres. Beds were very comfortable. Had a couple issues with elevator other than that nice place to stay.Genuine Hotels.com guest review
"Close to Airport and Easy access"
Was a good stay, rooms were neat and clean. Staff was accomodating and friendly. We stayed there for one night and left early in the morning. It was priced very well on the weekend special.Genuine Expedia guest review
"Weekend rate good - parking rate crazy"
Hotel was well kept. Looked to be recently renovated. Clean. Clean. Nothing noticed out of order (smell, missing articles, etc.) Easy, uneventful stay. That's good!Genuine Expedia guest review
"fantastic hotel close to the airport"
Beautiful and stress free. The shuttle bus to and from the Airport made it more accessible. Also I was pleasantly surprised when I met my friends from Lagos, Nigeria at the Lobby! I bet we'll have another reunion there, soon. Regards ChiChiGenuine Expedia guest review
"got what i paid for"
suprise $18 parking. some tiles needed to be replaced. for a hilton it was below par.Genuine Hotels.com guest review
"Excellent if wanting to be close to airport"
Excellent hotel based on the fact we got a deal on the price. We booked it on the way out, but when we tried to book it on the way back, price was close to twice what we paid. At full price it is a good hotel, but not an excellent deal. All in all a very good hotel close to airport. It then depends on how much you pay for it. WIFI in the room is an […] extra charge, but they do offer both free WIFI in lobby and also some PCs and printers in the lobby. Read moreGenuine Hotels.com guest review
"great spot to rest after a long trip"
Everyone was most helpful. we particularily enjoyed our welcome by Alan who was one of the first people we met in the hotel, in the restaurant, but the desk crew were also very friendly. Our room was most comfortable and well laid out for our use...we even had a place to put our luggage up off the floor! A first in many many visits to hotels all over […] the place...both suitcases! Read moreGenuine Hotels.com guest review
"Not up to the Hilton name"
I must say I am suprised that in the year 2013 there is a hotel that does not have free WiFi. The hotel claims to have free WiFi in the lobby, but they actually have 4 computers set up for guest use in the middle of a room off the lobby. They charge an expensive fee nightly if you want to connect to the internet in your room. Also, this is the first […] time I ever had to pay for a hotel parking lot outside of NYC. Pretty hefty rate not disclosed online. The room had laminate peeling off of the dresser drawers. While it looked modern, it definitely could use an upgrade. This hotel is not up to the Hilton name. Read moreGenuine Hotels.com guest review
"Served its purpose"
Business trip and wanted by airport. It served it's purpose. Is a well used hotel. Elevator issues for two days and then resolved. Sink in bathroom leaked. Bathroom could have been cleaner. 1st bartender not the friendliest. But Alan was great.Genuine Hotels.com guest review
"Always a Hilton"
Great shuttle service and place was clean and comfortable. Staff was very friendly and offered assistance when needed.Genuine Hotels.com guest review
"It has been an awfully amazing experience"
This was the first time I went to Toronto and this stay has been very memorable. Almost every staff treat us with warm hospitality. However, the front desk does not really welcome us, but he is not rude though. The wonderful placing of two queen beds fitted us as the whole family to sleep tight. Everything is good, the bathroom is satisfactorily clean […] and everything has been exceptionally good. I can see that they has maintained their rooms well. Notwithstanding, there is one thing that I found weird - they did not offer a complimentary water bottle. Given that their location is not good (which is near the airport - nothing to do), we are expecting to have a complimentary bottles, but then they provided us with a nestle bottled water and charged us $2.99... This hotel is very suitable for business purposes, they have an office center where you can use their Macs to check emails or even to print 5 pages for free! Overall, this hotel offered a very good service however, they should consider complimentary bottled water. Have a nice stay in this hotel.... Read moreGenuine Hotels.com guest review
"Nice airport hotel"
OK, good price, comfortable bed. Room could be better maintained (two lights were out). Closet door was stuck.Genuine Expedia guest review
"Great for Travelers"
Convenient to the airport and access to the main freeways, easy access to downtown Toronto while being close to the airport. Good quality hotel with friendly and helpful staff.Genuine Hotels.com guest review
"Fantastic, helpful, friendly staff"
Expedia offered a "mystery" four-star hotel at a terrific price, so we thought we'd go for it. What a very pleasant surprise to find it was a Hilton Hotel! Upon check-in we encountered a lovely receptionist who upgraded our room to a Junior Suite at no extra cost. We later had drinks in the bar and dinner in the restaurant: both waitresses were friendly, […] professional and all smiles! Terrific service all around, clean and restful decor, and a comfy night's sleep. Read moreGenuine Expedia guest review
"OK for layover"
I've stayed in this hotel before. There is a big difference between the north tower (which is dark, dingy and really strangely laid out) and the lowrise section of the building that faces Airport Road and houses the lobby (which was redesigned a couple of years ago and is very comfortable). The restaurant menu is pretty limited and almost exactly the […] same as the bar menu, which is a shame as there are are basically no other food options around. The internet is overpriced. The high points are that the staff are great: friendly and helpful, the shuttle runs frequently and on time (although beware that many airlines seem to put their crew up here, so it can be a jostle to get a spot on the shuttle for an early flight). I'd probably stay here again but only if the price was right. There are better options at Pearson for sure. Read moreGenuine Hotels.com guest review
Wifi was awful, considering I do not have cell service i relied on wifi for communication. I was unable to stay in contact with anyone due to the lack of wifi connection and strength.Genuine Expedia guest review
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