It was not a very good experience and I'm a pretty tolerant traveler. There is no clear indication how to get to the ramp to enter so we took the stairs. Nobody offered to help with bags (the Bell guy was standing at the entrance, saw us carrying bags up the stairs and just stared at us.) The Registration desk was unattended upon arrival. When the Guy […] came out, he spoke in a loud booming voice that carried so everyone waiting behind heard all the details about our reservation. Upon entering, the room had strong odor of cleaning fluids. Had to open windows to air it out. The noise from neighboring rooms does travel. On Check-out, they refused to give us a receipt citing it would be empty because we used an outside company to reserve. We asked to have it to show we had no outstanding charges and had checked out. The Registration Clerk was borderline hostile and then printed it out and provided it with great attitude. Needless to say, we won't be back. And we often come to the area for weekends so definitely lost business. Read moreGenuine Hotels.com guest review
"Good location close to all attractions"
Hotel is located right off Hwy 1 and is close to downtown Monterey. Carmel was a quick drive down. Check in was quick and easy and we were able to do an early check in. Rooms were decent size and clean. On morning of check out I noticed the receipt was under the door and noticed a parking charge for the night. I went to the front desk, told them parking […] was included with my booking and they immediately removed the parking charge without questions. Once again service was quick and easy. Read moreGenuine Hotels.com guest review
"Room it was very comfortable and had a good bed."
The staff was great they always helped with my needs and the location was very close to Pebble Beach. They always got me a cab within 10 minuets. it is a nice place to stay. the restaurant has great food and room service if needed.Met allGenuine Expedia guest review
"Great hotel near downtown Monterey."
My fiancee and I LOVED our room. We wanted to get away from the city and Monterey is such a great place to enjoy. The hotel looked very ordinary from the outside, however, when she and I got inside the lobby it looked like we were in a very high-end hotel. We wanted to make sure that we were at the right hotel since I thought it was going to look a […] little less stellar than it was. The front desk staff were extremely friendly and professional. We checked in almost immediately and had no challenges on looking for our room.Overall, our stay was great. I highly recommend it. Read moreGenuine Expedia guest review
"Marshall at the AT&T National Pro Am"
The rate was reasonable and the amenities what I wanted: in-room refrigerator and microwave. Through Expedia my rate included free selfparking, and in-room wireless internet.Genuine Expedia guest review
The room was less than satisfactory. It had a giant tv. The bed wasn't a king (what we paid for). The buffet cost too much (the only available). The staff was ok.Genuine Expedia guest review
"Nice stay. Great staff"
Good hotel. Staff was excellent. Only one concern, the doors to the rooms slam shut. When a guest would leave their room nearby, you definitly knew it.Genuine Expedia guest review
"Pay for parking!"
Couldn't believe that we had to pay for parking. There were no other options nearby. Not even Street parking so we had to park there. It was $10 and have you unlimited passes for your stay. .... we were only staying one night so not exactly a sales point! Great gym though compared to other hotels we have stayed in. The restaurant food was mediocre […] at best but the waitress was lovely as were the rest of the hotel staff. Read moreGenuine Expedia guest review
"Hotel did not honor Hotels.com reservation rate"
Hotels.com marketed this hotel as offering free parking. Hotel did not honor this benefit and charged me for nightly parking. This hotel has more parking than necessary for the hotel size and is not in a big city nor a commercial area that could allow visitors to other businesses to poach parking places. This property demonstrated poor customer service […] by not honoring the reservation rate from Hotels.com. If a customer cannot receive the benefits and reservation rate from Hotels.com, then there is a serious breakdown in this service. This hotel property was not concerned with me or my reservation. All they wanted was their extra $10/night. Sad. Read moreGenuine Hotels.com guest review
Very impressed with the hotel. Staff were friendly and very respectful. Will definitely stay again. Close to Cannery road, park, pier, and freeway entrance.Genuine Expedia guest review
This Hotel was located right in the middle of a few key locations for my trip, so that was great. The lobby is great, and has a nice atmosphere. At check in I wasn't given a checkout time nor was I told about the $10 parking fee per night.The first room I was given smelled like death, after bringing this to their attention I was promptly given a new […] room. There was no help with luggage, and I was only told where to find a luggage cart. For this specific trip I had A LOT of luggage and equipment, it would have been nice to get some help from the staff.Anyways, when I finally got to my new stink free room it was very nice and clean. The fridge was clean, and the kurig machine was a nice bonus.The Bed was OK.. the pillows were like sleeping on bags of flour, I must have woken up 5-8 times the two nights I stayed with this Hilton. I don't know if my sleeplessness was due to poor bedding or the fact the highway was less than a block away. This hotel would not be my first choice when retiring to the area. Read moreGenuine Hotels.com guest review
From beginning to end...very accommodating and friendly....loved our stay! Would go back again!Genuine Expedia guest review
Nice, clean, and comfortable. Only small problem was that as the person in the room above walked or opened the faucet, we could hear. Other was everything. Was great, including the food at the restaurant. Highly recommend it. Mary from San DiegoGenuine Hotels.com guest review
"Close to all Carmel-Monterey points of interest"
We had an excellent stay. The reception staff was very attentive and welcoming. During check in, my wife casually mentioned we were celebrating our wedding anniversary. To our surprise, when we returned from sightseeing that evening, we had a bottle of champagne and two glasses waiting in our room! The hotel is situated very close to highway 1, but […] their rooms are so well insulated we could hear no noise. The room was very clean and the beds were very comfortable. Finally, at departure time we were offered an extension to check out time. We are definitely going to stay at this hotel when we return to the Carmel-Monterey area. Read moreGenuine Hotels.com guest review
Great hotel for families, we stayed for 4 nights and had a really great time in Monterrey. This hotel is located close to the exit of the highway in the first entrance to the town, so it did an excellent job as a operations base for the last part of our vacation. The hotel staff did a great job recommending restaurants and activities.Genuine Expedia guest review
Nice hotel, beautiful rooms and ground. Only negative was that the toilet is right inside front door, too close for my liking. I like having a dressing area.. separate from toilet and bath. Will definitely stay here againGenuine Hotels.com guest review
"Overall great stay."
Loved setting of hotel. Lobby was very nice and comfortable. Only complaint would be we would have loved to be able to reach restaurant without going outside. It was dark and very cold when we arrived. Restaurant staff were very friendly and food was good. Easy to get to local sights from hotel.Genuine Hotels.com guest review
"Nice place to stay"
Friendly staff. Rooms were clean. Service was as expected. The restaurant a x bar are over-priced in my opinion.Genuine Expedia guest review
"No commitment of 4 pm check in"
No apologies and asked to cancel multiple times and checkin 4 pm delayed till 5 pmGenuine Expedia guest review
had a great timeGenuine Hotels.com guest review
The hotel is nice and cozy. The room was clean and well maintenance. Staffs are friendly and helpful. There are nothing around the hotel but it is not that far from the fisherman wharf (for driving, it's too far to walk). We had car so we were ok. Overall we were happy with this hotel and we had great time in Monterey.Genuine Hotels.com guest review
It was ok for our needs. We had to take Taxi's everywhere. There was 2 groups of us. The price for the Taxi's were never the same for the same destination. The last Taxi charged us twice the surcharge of 3.00 so was $6.00 surcharge plus actual ride. We finally got smart and rented a van. Hotel staff was great. Rooms were clean and the beds were the […] BEST ever. Read moreGenuine Expedia guest review
"Nice hotel, convenient location"
Very nice hotel, relatively inexpensive. Conveniently located to airport, downtown Monterey, and very close to Highway 1 for convenient access to Carmel, golf courses. Receptionists very familiar with places to dine. They gave us great recommendations.Genuine Expedia guest review
Staff very friendly and helpful. Room comfortable and clean. Close to highway so it was easy to get anywhere we needed to be. Very satisfied! Would stay again!Genuine Hotels.com guest review
"The best staff ever!"
I had to stay for 2 weeks due to my son being injured and having surgery. I could not have endured that stressful time without the amazing kindness from the staff. They were always wiling to help out no matter what the issue. Thanks for making my stay in Monterey pleasant!!Genuine Hotels.com guest review
"Nice hotel close to highway and Monterey downtown."
Quiet, Clean, Pleasant Hotel.Genuine Expedia guest review
Used this hotel as a jumping off point for some sightseeing. Very close to major highways but very quiet. Staff was exceptional when giving directions and suggesting places to eat.Genuine Hotels.com guest review
"Great hotel to stay."
Wonderful place, very nice environment, look forward to visiting again.Genuine Expedia guest review
"Very nice stay"
Spouse complained of a smell emanating from the room that was confirmed by a friend, so they moved us to another room. It wasn't smoke, but definitely not pleasant. Otherwise, we had a great stay, staff is friendly, pool a big hit with the kids.Genuine Hotels.com guest review
Great place and staff!Genuine Hotels.com guest review
"Failure to disclose"
We They gave us a room that had a handicapped bathroom. Neither of us is handicapped. They failed to advise us beforehand of that that fact, although there were other available rooms, although not many from what I understand. The shower in that bathroom was terrible. My girlfriend is a runner. She came back and had a terrible shower. All of this for […] in excess of $300.00. . Very, very disappointing. Read moreGenuine Expedia guest review
"Excellent accomodations. Close to Carmel/Monterey."
Clean, up to date accommodations that were reasonably priced. Close to entrance for US1 and just over the hill from Carmel. Short distance to Monterey waterfront and Aquarium.Genuine Expedia guest review
We loved the hotel the minute we saw the warm and cozy lobby. Service was great, our rooms were so comfortable, loved the queen beds. We sat around the lobby fireplace in the evening enjoying warm homemade cookies .Woud definitely stay at this hotel again.Genuine Hotels.com guest review
"Convenient hotel to aquarium and route one."
Clean well kept property plus parking is free. No breakfast included but that isn't a problem from my perspective since hotel breakfasts that are included are usually horrible and I don't eat it.Genuine Hotels.com guest review
"Alright, but not Amazing"
This hotel only offers shuttle service for airline staff forcing visitors to pay for a cab. All primary entrances have stairs making transporting large bag/suitcases more difficult. I'm sure there was a handicap entrance somewhere, but it was not apparent to me. The room was clean, but was also very small, I found it difficult to find room for the ironing […] board. There were several guests that decided to stay up late partying and the room had little insulation making it difficult to sleep. I ate breakfast the first morning and it was amazing, but it was also not free. Read moreGenuine Hotels.com guest review
I originally booked a king bed but requested a two-bed a few weeks before check-in. This was accommodated but we were given a handicap accessible room. The bedroom was fine but the bathroom sink was quite small (small circular sink) with little counter space. Not a big deal being that we were only there for a night but could’ve been a problem if we […] were going to stay there for several nights because water was always splattered on the ground and around the sink when the sink was used. Read moreGenuine Hotels.com guest review
Of course when you book online, you never really know what you will get. Even with it being a Hilton. The lobby was very nice, the employees were friendly. We had a view of the pool and a balcony. Fitness center looked inviting (didn't use it) Location was great we were a mile from fishermans wharf, very central to everything we wante to do.Genuine Hotels.com guest review
"Nice hotel but my request was ignored"
I requested three months in advance a room that was in a quiet area. They located us right next to the lobby With a handicap accessible bathroom with no vanity. Basically my requests were ignored. They said the hotel was full but it was not. There were parking spaces available everywhere. I do want to say that the fitness room was the best that I have […] been used. Read moreGenuine Expedia guest review
"Great place to stay in Monterey"
Our family spent 1 night here just for a getaway & really enjoyed it. Our room had everything you needed like a fridge & coffee/tea maker. It was clean & comfortable. Our only real complaint would be that it needed brighter lights because it was dark in the room, unless you kept the curtain open all the time. Overall, it was close to anything you might […] need, like Trader Joe's, restaurants, & not far from the Monterey Aquarium or Carmel. Read moreGenuine Hotels.com guest review
"convenient to freeway"
check in was okay. room was noisy (poor sound insulation)Genuine Expedia guest review
bad service combined with rude staff and dirty rooms. I would not stay again or recomend them to anybody.Genuine Expedia guest review
Great location, easy to get to. Clean rooms, service was good. Very nice breakfast but too expensive for family of 4. We will stay here again when back in Monterey.Genuine Hotels.com guest review
The room was not ready at 4pm when they stated that check in would be and we were very rudely woken at 6 am when the fire alarm went off accidentally. Service and food at the restaurant were very goodGenuine Hotels.com guest review
it was very pleasant!Genuine Hotels.com guest review
The stay was great. Would come back againGenuine Hotels.com guest review
ADA room was close to elevator and convenient to parking. Bathroom was quite big, however rest of room was very cramped in space.Genuine Hotels.com guest review
Overall had a nice stay. Rooms were clean.Genuine Hotels.com guest review
The hotel was nice and farly clean, but there is nothing to deaden the noice from other rooms, we were woke up several times a night from the room above us. They were just walking around and using the bathroom . They were not doing anything on purpose just nothing in the walls or ceiling to deaden the soundGenuine Expedia guest review
Although we were on vacation, I used the hotel's business center a few times. It is one of the best business centers I have ever experienced, with many supplies available. The room was clean and comfortable. The staff was friendly, thoughtful, and responsive.Genuine Hotels.com guest review
"clean hotel, nice staff, need more views to garden"
good, almos great, if ith D A VIEW OF THE POOL, NOT THE PARKING LOTGenuine Expedia guest review
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