Overall I thought the hotel was very good, nothing spectacular but that wasn't what I was looking for. The location was what was important to me.Genuine Hotels.com guest review
The stay was very nice with friendly helpful staff.Genuine Hotels.com guest review
"never going there again"
This was probaly one of the worst hotels I`ve been in. The manager was rude and condescending. The room wad dirty (dusty lamp shades, must smell upon arrival) we never got our room cleaned or new linens due to a late check in. From now on its Marriot all the way.Genuine Hotels.com guest review
"Perfectly adequate, nothing special"
The room was fine, the food a little above average, the staff friendly enough. Downtown Hartford itself is empty and depressing -- not the Hilton's fault, but it does throw you onto their resources when you can't find an open coffee shop on the weekend.Genuine Hotels.com guest review
"Perfect for the casual Hartford Explorer"
Our hotel was very clean and staff was extremely polite. We had never been to Hartford and the choice of hotel was a gamble, but it turned out to be pretty central to the downtown district, which was very convenient. Our next door neighbors were a little noisy, and we noticed that the hotel has a strict "no parties" policy, which might mean that it's […] a destination spot for prom or homecoming kids. Still, perfect for an overnight, and well situated to explore Hartford. Read moreGenuine Expedia guest review
"Best staff and good location"
The Hilton Hartford is in a good location- close to Union Station, X-Cel Center and the cultural center. It isn't too far from the convention center and the star shuttle service that takes you around the downton is free during the week. The staff is very welcoming and helpful. The bed was comfortable and the pillows were the best. My only disappoint […] was that the restaurant attached closed at 10pm on a Sat night. Read moreGenuine Hotels.com guest review
"GREAT place ...GREAT Price!"
Room was clean, comfortable, nicely sized. Lots of extra pillow and blankets. Absolutely enjoyed my stay. Would definitely return and recommend to others.Genuine Hotels.com guest review
"convienient but noisy"
the traffic noise was ridiculous...it sounded like the windows were open!!! would not book againGenuine Hotels.com guest review
"Great if your going to an event at the XL center"
Went to the hotel for the Rihanna concert at the XL center. The Hilton is perfect because it has a walkway to take you straight in to the arena. As we were in the Comcast clubhouse it was even more convenient. The hotel is nice. Parking is $18 per day which is fine. As I am from Brooklyn, NY I hoped staying in the city of Hartford I hoped for more excitement. […] Basically be sure to bring your own entertainment. There are shopping areas and food if you drive but not much. I would go again for another concert and stay at this hotel. The food was not impressive at all. We ate there for breakfast and were not impressed. The menu looks nice (breakfast buffet, omelet, waffles, etc. but none of the food had taste. We enjoyed the fresh fruit and yogurts but not for $30. The service was slow. The front desk was helpful but they too were slow. There aren't many restaurants near the hotel except dunkin donuts. Read moreGenuine Expedia guest review
"Perfect for XL Center"
Came to Hartford for a concert at the XL Center and this was the perfect place to stay. Literally don't have to leave the hotel to get to the center, skywalk connects the two. Hotel restaurant was good for dinner and breakfast but plenty of other options nearby. Hotel bar was nice too. Staff friendly and helpful.Genuine Hotels.com guest review
"Great location across XL Center"
Excellent location if U go to XL Center..My girlfriend and I loved it.Genuine Expedia guest review
The stay was so-so. Unfortunately for us they were celebrating St. Patrick's Day. People (young adults) were running through the halls ( we were on the 7th floor) screaming and yelling up to 11 PM. Then they came through again at 2:30 AM shouting It's my Birthday....Happy Birthday and the girls were screaming at the top of their lungs. Sleep? what sleep......naps. […] Happy St. Patrick"s Day Read moreGenuine Hotels.com guest review
The hotel was clean, staff was great and very easy accsess to the xl center you don't have to go outside just walk through overpass...down side only is if your staying at this hotel and there is an event at the xl center you will have to wait for the elevator and a long line to eat at hotel restaurant..Genuine Expedia guest review
"Great hotel for couples"
I enjoyed our stay at the Hilton in Hartford. The breakfast buffet was awesome. I liked the fitness center. I also liked the fact that we could walk to the XL Center through the building.Genuine Expedia guest review
Very clean rooms. Staff are all vey nice. It was very convenient to have the computers right in the lobby too. The whole front lobby was clean, neat, and modern. I would recommend this hotel to all.Genuine Expedia guest review
I have to first say, that Michael at the front desk was so gracious and kind. He was super friendly, knowledgeable, and helpful. The other desk clerk, whose name I didn't get was rude and unfriendly. Our bathroom door wouldn't close or lock. And our room was directly off the elevator and right next to the ice machine. Also, the pool was closed along […] with the hot tub. Except for Michael, the stay was mediocre. Read moreGenuine Hotels.com guest review
"ok great location to XL center"
ok nothing fancy not what I was expecting of a major chain hotel in the downtown district. One of the main reasons I chose this hotel was to be able to use the indoor pool....it was closed. If you are looking for an ok hotel right next to the XL Center, this is your hotel. There are a few other hotels only a couple of blocks away that I would seek out […] next time Read moreGenuine Hotels.com guest review
The room was clean, but it was winter and there was a very cold wind draft coming from the window, also making a horrible noise. I talked to other guests and they also had this problem. The mattress was way too soft. Also, the front desk told us we could not park on the street since we could be towed, and that was not true. We ended up paying $18 a […] day for parking because of that. Read moreGenuine Hotels.com guest review
Overall great place with great views from room.Genuine Hotels.com guest review
"Convenient to interstate and amtrak station"
It was comfortable, clean, convenient and very high quality furnishings, bed linens, and bathroom fixtures. Excellent, friendly, and professional service. Very good restaurant with delicious food!Genuine Hotels.com guest review
"Perfect location next to the XL Centre"
Wonderful stay, but once you got a block or two away, it got a little sketchy with the people who were walking the street. We decided to cut our walk short.Genuine Hotels.com guest review
"Don't expect to get the room that you book"
My wife and I were going to a concert at the XL center for our fifth year wedding anniversary. So, I booked a stay at the Hilton Hartford over a month prior to my arrival. I booked a non refundable room with a King size bed through Expedia. We arrived at the Hilton Hartford at 6:00 pm and were told there are no more rooms with king size beds. I was […] very disappointed and told the clerk this was our wedding anniversary. He said the double beds are very "roomy". I asked if there were any suites available #I would've paid extra#. He said they were sold out and then he offered to charge $10 versus their normal $18 for parking. Since the concert started at 7:30, we decided to just stay in the room with double beds. I had the worst sleep I've had in a long time. We have a king size bed at home so we're used to the larger bed. The room was a typical room of a average hotel #definitely not what I would expect from a hilton#. The room had coffee stains on the wall. I've never stayed at a hilton before but I'd be hesitant to stay at one again. Upon checkout, I expressed how I was disappointed with my stay, the lady at the front desk just kept insisting to give them another chance and come back next year for our anniversary. I told her I would never go back to that hotel again. Read moreGenuine Expedia guest review
"Do NOT hold an event here."
The experience with the hotel staff was not pleasant at all. The hotel itself looks dirty, and my window was so thin I could here everything outside, to the point where I thought it was open. The hotel restaurant was overpriced, and the food was terrible. I would recommend staying at the Hartford Marriott, we had our event there last year, it was fantastic, […] and the rooms were great. I would stay here again, but only if I had no other choice. Read moreGenuine Hotels.com guest review
"UConn football visit"
The bed was probably the most comfortable hotel bed in which I have ever slept. Somewhat hard getting in and out of hotel and parking garage due to traffic and construction. Overall a nice place to stay.Genuine Hotels.com guest review
"Great for trip to XL Center, Rooms are noisy"
Great for our trip to the XL Center. Up till 4AM due to the sounds of the room below us.Genuine Hotels.com guest review
"Pleasantly pleasing hotel"
Overall we were very pleased with the Hilton Hotel. Our room was very comfortable, king size bed gave us a good night sleep. Except for the stains in the carpet and chair with ottoman, the room and bathroom were very clean. The hotel restaurant, which we ate breakfast in, was very good. Hotel is right next to the XL center and within a short walking […] distance to very good restaurants. The only negative is paying for parking while staying at the hotel. Read moreGenuine Expedia guest review
"Pricey and not particularly clean"
Not what we were expecting from a Hilton. It seemed a little run down. The hallway from garage to hotel was kind of trashed. Staff were very nice but clean up in halls and elevators not so hot. Bed was also very, very soft and my neck is still sore. Again, not what I expected from Hilton and for the price.Genuine Expedia guest review
had a late check in (midnight) and there were 2 employees working. There was another couple ready to check in so it took no time to process. Staff was very friendly. We needed a room for the night as we were in town for a birthday celebration and were pleased with the hotel and service.Genuine Hotels.com guest review
"Not so bad"
Convenient relief from the power outage time in cold rooms in NJ. A bit outdated and a bit noisy as close to the interstate (depends on the room you get). You can get all downtown attraction easily in walking distance.Genuine Hotels.com guest review
"Good staff-sans 1 front desk employee"
One of the guys at the front desk was arrogant and obnoxious. All other staff were warm, friendly, and inviting.Genuine Expedia guest review
"Intermittent room service"
We phoned in advance to make sure they had room service, but upon arrival found out that room service was suspended between 11:00 a.m. and 6:00 p.m. Not good. And the food was below Hilton standards, so only passable, not great. The staff were very nice and accommodating, however, which helped.Genuine Expedia guest review
Difficult to know where to park your car. Also the phone system was having a major problem when I was trying to get information. However, quality experience. I would stay there again.Genuine Hotels.com guest review
"Good but not stellar"
Took awhile for the parking attendant to get to me, was having quite the extended conversation with the car in front. Finally got parked and checked in, lovely room and overall, a nice place. Not too likely to stay here again, as the location was inconvienent to the event I was attending.Genuine Hotels.com guest review
Beds were extremely comfortable. Complementary shuttle was very convenient. Cardio work out equipment was very old in.Genuine Hotels.com guest review
Good place-good location-worth it.Genuine Hotels.com guest review
"no further comment"
The man at the reception was very polite and welcoming. Good man.Genuine Hotels.com guest review
Hotel conveniently located with all amenities necessary for a visit. The service is good and employees make a visitor feel welcome.Genuine Hotels.com guest review
Enjoyed my stay at this Hilton. All the staff were friendly and accommodating. The room was clean and modern. My only complaint is that I hate paying for a room and still paying to park, but other than that, it was a nice time.Genuine Hotels.com guest review
"Great hotel experience by ALL the staff!"
The hotel is very clean and modern looking. The staff were so helpful and accommodating. It was close enough to downtown Hartford which was great. I highly recommend it. We got more than our money's worth. Whenever we go to CT, that's where my family and I are staying.Genuine Expedia guest review
Upon checking in we had some problems with our room. Initially, the young man at the front desk was unaccommodating, but we were then assisted by a woman I believe to be a manager. She was most gracious and was able to move us to a room that suited our needs. The hotel is attractive and very well located. We had the breakfast buffet and were delighted! […] Not only was a vast array of food available, but it was also displayed and organized beautifully. Most importantly, it was delicious! I will definitely visit this hotel again!! Read moreGenuine Hotels.com guest review
"Private dining area a good idea"
The private dining room for breakfast on the top floor is very convenient for business travelers and had a decent variety of offerings. One of my highlights during my stay. Great service too.Genuine Expedia guest review
"Good Weekend Getaway"
The hotel exceeded my expectations, and the staff (specifically Mo at the front desk) was very accommodating and went out of his way to make the stay special for my wife and I.Genuine Hotels.com guest review
"it was fine"
the restaurant closed early and the parking garage was under construction so I was annoyed, but overall it was nice.Genuine Hotels.com guest review
"bad bad bad"
I do not reccomend staying here. The staff is really rude and unhelpful. I'm sure you will be able to find someplace else to stay. The rooms are not clean. This is definetely overrated. It made my weekend a lot worse than I had to be.Genuine Expedia guest review
The staff was very help and friendly.Hotel was clean.One sad thing about the hotel I didn't like, had to paid for parking.Genuine Hotels.com guest review
Room was clean. I did not have a luggage rack in my room. I was only staying for one night so really didn't unpack. I had to lay my suitcase on the floor. Also, the remote on the TV did not work. Staff was very efficient in fixing the problem. The location of my room was off the freeway. So I was awoken by traffic early in the morning. They should […] think about providing earplugs for their guest rooms. Read moreGenuine Expedia guest review
Nice hotel.Genuine Hotels.com guest review
"Restaurant staff disappointing"
Reasons for low rating of staff is exclusively for the restaurant employees. Did not have pleasant experience there, I'm not sure they liked their jobs, and some definitely need to enunciate, I could barely understand (and I live in France so I'm used to hearing accented English.)Genuine Expedia guest review
""A comfortable choice for a night in Hartford""
My husband and I found this hotel to be clean and comfortable. We were able to walk to a great restaurant that was only a block away, for dinner. The bed was very comfortable and the comforter was fluffy and just right. The only thing we both had trouble with was the shower. The plug did not come out all the way so the tub filled up while we showered, […] and it took forever (on the 15th floor) for the water to get hot enough, then it got too hot all at once. The room did offer a nice view of the city, and we were able to walk back from the Comcast Theater, about a mile, without any trouble. The breakfast buffet was nice the next morning, and although it was $15.00 there was a nice variety along with omelets made to order. Overall it was a very nice stay. Read moreGenuine Expedia guest review
"Great hotel for a business trip!"
The hotel staff was pleasant and very accomodating. The room was clean and service was great. I was there for a business meeting but enjoyed my limited time in the room. Food in the restaurant was delicious.Genuine Expedia guest review
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