I requested allergen free pillow for my daughter but the receptionist does not know what I am talking about. did not get a response back from the receptionist. Then I checked with them again the next day and I was told that then dont have any allergen pillow.. Poor service..Genuine Hotels.com guest review
"Great place to stay!"
Fabulous stay!! Loved the shuttle to and from a charity event! I will definitely be staying here again!!Genuine Hotels.com guest review
Nice, clean room and friendly staff. The breakfast was delicious and worth the price.Genuine Hotels.com guest review
Last minute trip to Dallas for the family. Hotel staff was very helpful and courteous. We ran out of k-cups in our room and called for more. They had run out in the hotel so they brought two cups of fresh coffee to our room. Amazing service. Room was clean. Only complaint was the door to our bedroom wouldn't close all the way. Other than that, excellent […] stay at a great deal! We will be back! Read moreGenuine Hotels.com guest review
"Hilton Garden Inn in Addison"
We always stay at this hotel. The rooms are roomy, the beds great, comfort great.. our daughter was married here - and we loved it so much, we continuously go back. It's our home away from home! Great location, great price!Genuine Hotels.com guest review
"GOOD HOTEL CLOSE TO FAMILY"
WE NEEDED A PLACE TO STAY DUE TO REMODELING GOING ON AT SON'S HOUSE. DIDN'T GET TO STAY LONG, JUST ENOUGH TIME TO SLEEP. HOTEL STAFF WAS POLITE AND FRIENDLY. QUITE A CHANGE FROM THE "JUST DOING MY JOB" ATTITUDE FROM OTHER HOTEL STAYS.Genuine Expedia guest review
The room and bed were very comfortable. Front desk staff was knowlegeable about the area and all were very helpful.Genuine Hotels.com guest review
Wish I had a few more day to stay, everything was within 10 blocks restaurants shopping just a great place to stayGenuine Hotels.com guest review
Very nice Garden Inn in a convenient location. Very good experience. TV service wasn't very good. Like it was getting a bad signal but since we weren't there to watch TV it wasn't a real issue for me.Genuine Expedia guest review
"Great for Three"
I always love staying here. The hotel is surrounded by so many places to eat, shop, and entertainment. I always stay in the one bedroom suite, it's great for three people.Genuine Hotels.com guest review
"Great hotel. Close to so many restaurants."
The cleanest hotel we have ever stayed in. Beds were amazing. Staff was very eager to please. We had a plumbing problem at home, and needed a close hotel. We booked for one night, thinking that's all we would need . When we returned home, the plumber said it would be another day . So I was very happy to find that the hotel had another vacant room.Genuine Expedia guest review
"Nice hotel and very quiet. The staff was nice."
It was very nice.The staff was helpful and it was very relaxing. is it is surrounded by many restaurants so you had endless things to do around townGenuine Expedia guest review
every thing was wonderful except for the bed. The bed was very uncomfortable.Genuine Hotels.com guest review
"Very convenient to where we needed to be."
Comfortable room and friendly staff. We would stay there again.Genuine Expedia guest review
It was nice and quiet. Rooms where clean and comfortable.Genuine Expedia guest review
"Close to family"
We were visiting family and wanted a hotel nearby. It had all the basics but I thought the cost for breakfast was too much. The room was very comfortable, though there was noise in the parking lot during the night.Genuine Hotels.com guest review
"NOT ENOUGH SPACE TO WRITE ALL THE MISTAKES"
I booked 5 rooms with 2 queen beds due to having 2 people stay in each room except for one room. They gave us 2 rooms with 1 king bed, this didn't work. They closed the pool area 30 minutes early for no reason. The second day we waited for the shuttle for 30 minutes!!! We called several times and kept being told they were on their way. The next day […] when we used the shuttle to pick us up they came so fast we were very pleased however when we asked to go to dinner they told us we needed to be done with dinner by 8 because they wouldn't have anyone to come get us... this was on a Saturday. We didn't even get seated at a restaurant until 7:30 and we were a party of 9! The final day we figured we would have trouble waking up so we not only set our alarms but asked for a wake up call to be our last resort in case we slept through the alarm. We luckily didn't sleep through our alarm... but no wake up call. When we made a comment to the front desk about the wake up call she told us she did call but no one answered. This was a lie because like I said we had been awake! Read moreGenuine Hotels.com guest review
An excelant place to stay.Genuine Hotels.com guest review
Staff is always super friendly and very attentive.Genuine Hotels.com guest review
The hotel was good for a quick trip from Oklahoma to Texas. The room did smell a bit moldy, but was clean. The breakfast was ok for my husband, but I do not eat dairy or meat. This made my options very slim for an $8 breakfast.Genuine Expedia guest review
"Friendly Staff, Clean Rooms!"
Staff was so nice, rooms clean and comfy & breakfast was great!Genuine Hotels.com guest review
"Hilton" garden" ?"
The receptionist was very helpful. She told us about all amenities, which we didn't receive during our last stay here. The room smelled very bad, window lock prevents any air, we almost left immediately. Bottles of lotions, shampoo half empty ? Shocked pool on Labor Day Weekend , unusable 24 hours.......Genuine Hotels.com guest review
"I'd stay again"
No complaints.Genuine Hotels.com guest review
"Great hotel for the price."
Made last minute accommodations and the night clerk was extremely helpful and courteous. Would definitely recommend this hotel and if I'm in the area again, I would definitely stay here.Genuine Expedia guest review
"Looks good at first sight"
When u first walk in - the lobby area looks good. When u get to your room u start to see that this is an older hotel which is ready for some updating. The carpet in the room is frayed. The room smelled like it had been smoked in at one time. Old stale smoke. The bathroom is so super tiny I felt like I would drop the hair dryer in the toliet at any moment. […] Overall opinion- only stay here if there is no other option. It's not the worse but for the price I expect better. Read moreGenuine Hotels.com guest review
"Close to all my events"
It was niceGenuine Hotels.com guest review
I enjoyed our stay there. It was only one night and it was a little older than I expected. But it was clean and comfortable and that's what counts.Genuine Expedia guest review
"Very Nice, But Read the Fine Print"
The room was great. The pool and hot tub were great. I guess I just forgot to read the fine print. We assumed that the hot breakfast was free as in the less fine hotels. However, it is not free. Just FYI.Genuine Hotels.com guest review
"Good, not great, hotel"
Our GPS couldn't locate the hotel which has an address on Beltline, but is actually located on a side street. Staff was very friendly and accommodating. Everything clean. Difficult to hook up Wi-Fi. Took about 15 minutes of effort. Pool was clean, but small. Adjustable beds were less comfortable than most regular beds. Air conditioning had a hard time […] pulling down the temperature. Although we reduced the thermostat to 67 degrees about 10:00 PM, the room had not reached that temperature by 12:30 AM. The room had to be cool because the only choice of cover was just a sheet or a too-warm comforter. Overall a good hotel because of the excellent staff, but the facility itself is just average. Read moreGenuine Expedia guest review
"Love this hotel"
It's a great location for shopping and dining. It's our go-to hotel in Dallas: It's pleasant and the service is consistently superior.Genuine Hotels.com guest review
"Worst customer service"
We had a very bad experience at the hotel. We reached the hitel after midnight due ro delayed flight and the hotel receptionist told us that the reservation was cancelled and we need to book for the next day at higher rate. Even after talking to expedia multiple times, he redused to ler us in. There was another family in the same situation. Expedia […] had written in the itinerary that room was guaranteed for late check inbut he mentioned that hotel policy is different from expedia policy. We finally ended up going to a different hotel at 2:30 AM with a small child. We will never book at Hilton Garden Inn. Read moreGenuine Expedia guest review
"Did not disappoint..."
I I love HGI and of course this one did not let me down. Close to dining and shopping.Genuine Hotels.com guest review
My husband n I really enjoyed our stay.Genuine Hotels.com guest review
"My 4th of July, 2014"
Overall, the hotel was good but i have some bad experience i had during my stay. I stayed on the first floor and noise from upper floors was evident like jumping on the floor or something. That was very annoying considering that we were trying to enjoy some family vacation time. Also, i think the hotel did not disclose anywhere that there was additional […] charges for breakfast. I ate breakfast at the dinning area and to my surprise, i was charged for that a pretty high price. I was even charged tips without giving me the opportunity to just on my own the type of service i was provided. I believe everything should be clear and detailed regarding services and charges which was not. Read moreGenuine Hotels.com guest review
good, I will stay again there good, I will stay again there good, I will stay again there good, I will stay again there good, I will stay again there good, I will stay again there good, I will stay again there good, I will stay again there good, I will stay again thereGenuine Expedia guest review
"Nice hotel and great location. Close to everything"
The staff was very welcoming upon arrival and extremely helpful when I left offering to loan me their umbrella as it was raining and help taking my luggage to the car.Genuine Expedia guest review
Excellent staff, especially the front desk. Location convenient to freeways and toll way, plus many restaurants. Good parking, quiet and comfortable room.Genuine Hotels.com guest review
I have stayed here numerous times. All the staff is always top notch!Genuine Hotels.com guest review
The staff was very polite & helpful. I will be back!!!Genuine Hotels.com guest review
Everyone was nice and very helpful. Best hotel we have stayed in yet and we come to Dallas once a month.Genuine Expedia guest review
"Very Disappointed this time."
I travel to this area approx. once every 6 weeks and have stayed at this hotel a number of times. This will be the last time. While the room and facilities are adequate, there were so many other issues. The staff was very unprofessional and unhelpful. Management argued with staff in front of customers, housekeeping was unwilling to look for a lost and […] found item, and the front desk was unwilling to assist a mother who requested a cart because she was juggling both a baby and luggage. They also charge $9.00 for breakfast that consists of fake eggs, cereal and coffee but no cream ( because they ran out the day before!) Really? If you are traveling to this area, there are many other hotels on Quorum Rd and the surrounding area that are very nice, reasonably priced and with a much more accommodating staff. It would be worth going elsewhere for a more enjoyable stay. I know I will next time. Read moreGenuine Expedia guest review
My only concern is that on one of the days I was there the water service was interrupted for 2 hours. This information was not communicated prior to my making the reservations. It just would have been nice to know this prior to my checking in, so that I could have arranged my schedule around this.Genuine Hotels.com guest review
Was there for 3 nights. Room was clean, beds were very comfortable, room service was great. Straight shot into downtown and too many places to chose from to eat within blocks of the hotel.Genuine Hotels.com guest review
"staff was friendly, but noise was awful"
We checked in and after the clerk checked us in he said he would move us to a "better" room. The hotel is behind The Back 9, a restaurant/bar, and our "better" room was right next to that bar. We were woken up several times during the night because of people shouting leaving the bar. The staff was friendly, but they didn't clean our room one morning. […] They sent a housekeeper up to clean when we called, but the hotel was not that full to have missed our room. We thought the breakfast was also expensive. Read moreGenuine Hotels.com guest review
"Overall, a comfortable stay"
Overall, I did think my stay at the Hilton Garden Addison was comfortable. The rooms were nice and there was plenty of room and a nice place to sit and work. The beds and linens were comfortable as well. The breakfast in the morning was nice as well. The only downsides I experienced were maintenance related. My room needed new weather stripping on the […] window (the wind caused it to howl), the bathtub didn't quite drain fast enough, and the hot water dispenser in the lobby (for tea) might've been old, as it left some black particles in the water. Other than these little issues, my stay was comfortable. Read moreGenuine Hotels.com guest review
"Nothing terrible, Nothing special either"
Room was okay. Breakfast mediocre; limited selections on weekend with no reduction in price, some "available" food items--even butter!--were out of stock even though there's a Sam's Club next door where the staff could fill in the inventory IF they were empowered to take care of business. There are many other lodging options in the area. On our return […] visits we will not be back to HGI Addison. Read moreGenuine Hotels.com guest review
None, I was stayed only few hours this location that I have not much enough to saying.Genuine Expedia guest review
it was a very cold when we checked into the hotel, all seemed well until the next morning when it was 22 degrees outside and there was no hot water for the showerGenuine Hotels.com guest review
"Great staff, uncomfy bed!"
Overall we had a nice evening. Roomservice was good and fast. The Staff was pleasant. The only problem was the bed was uncomfortable!Genuine Expedia guest review
"On the road again"
Second stay at this hotel during Thanksgiving weekend. Loved it and the staff. If in Dallas again, this is my first choice for lodging.Genuine Hotels.com guest review
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