"Friendly Staff, Clean Rooms!"
Staff was so nice, rooms clean and comfy & breakfast was great!Genuine Hotels.com guest review
"Hilton" garden" ?"
The receptionist was very helpful. She told us about all amenities, which we didn't receive during our last stay here. The room smelled very bad, window lock prevents any air, we almost left immediately. Bottles of lotions, shampoo half empty ? Shocked pool on Labor Day Weekend , unusable 24 hours.......Genuine Hotels.com guest review
"I'd stay again"
No complaints.Genuine Hotels.com guest review
"Looks good at first sight"
When u first walk in - the lobby area looks good. When u get to your room u start to see that this is an older hotel which is ready for some updating. The carpet in the room is frayed. The room smelled like it had been smoked in at one time. Old stale smoke. The bathroom is so super tiny I felt like I would drop the hair dryer in the toliet at any moment. […] Overall opinion- only stay here if there is no other option. It's not the worse but for the price I expect better. Read moreGenuine Hotels.com guest review
"Close to all my events"
It was niceGenuine Hotels.com guest review
"Very Nice, But Read the Fine Print"
The room was great. The pool and hot tub were great. I guess I just forgot to read the fine print. We assumed that the hot breakfast was free as in the less fine hotels. However, it is not free. Just FYI.Genuine Hotels.com guest review
"Love this hotel"
It's a great location for shopping and dining. It's our go-to hotel in Dallas: It's pleasant and the service is consistently superior.Genuine Hotels.com guest review
"Did not disappoint..."
I I love HGI and of course this one did not let me down. Close to dining and shopping.Genuine Hotels.com guest review
My husband n I really enjoyed our stay.Genuine Hotels.com guest review
"My 4th of July, 2014"
Overall, the hotel was good but i have some bad experience i had during my stay. I stayed on the first floor and noise from upper floors was evident like jumping on the floor or something. That was very annoying considering that we were trying to enjoy some family vacation time. Also, i think the hotel did not disclose anywhere that there was additional […] charges for breakfast. I ate breakfast at the dinning area and to my surprise, i was charged for that a pretty high price. I was even charged tips without giving me the opportunity to just on my own the type of service i was provided. I believe everything should be clear and detailed regarding services and charges which was not. Read moreGenuine Hotels.com guest review
Excellent staff, especially the front desk. Location convenient to freeways and toll way, plus many restaurants. Good parking, quiet and comfortable room.Genuine Hotels.com guest review
I have stayed here numerous times. All the staff is always top notch!Genuine Hotels.com guest review
The staff was very polite & helpful. I will be back!!!Genuine Hotels.com guest review
Everyone was nice and very helpful. Best hotel we have stayed in yet and we come to Dallas once a month.Genuine Expedia guest review
"Very Disappointed this time."
I travel to this area approx. once every 6 weeks and have stayed at this hotel a number of times. This will be the last time. While the room and facilities are adequate, there were so many other issues. The staff was very unprofessional and unhelpful. Management argued with staff in front of customers, housekeeping was unwilling to look for a lost and […] found item, and the front desk was unwilling to assist a mother who requested a cart because she was juggling both a baby and luggage. They also charge $9.00 for breakfast that consists of fake eggs, cereal and coffee but no cream ( because they ran out the day before!) Really? If you are traveling to this area, there are many other hotels on Quorum Rd and the surrounding area that are very nice, reasonably priced and with a much more accommodating staff. It would be worth going elsewhere for a more enjoyable stay. I know I will next time. Read moreGenuine Expedia guest review
My only concern is that on one of the days I was there the water service was interrupted for 2 hours. This information was not communicated prior to my making the reservations. It just would have been nice to know this prior to my checking in, so that I could have arranged my schedule around this.Genuine Hotels.com guest review
Was there for 3 nights. Room was clean, beds were very comfortable, room service was great. Straight shot into downtown and too many places to chose from to eat within blocks of the hotel.Genuine Hotels.com guest review
"staff was friendly, but noise was awful"
We checked in and after the clerk checked us in he said he would move us to a "better" room. The hotel is behind The Back 9, a restaurant/bar, and our "better" room was right next to that bar. We were woken up several times during the night because of people shouting leaving the bar. The staff was friendly, but they didn't clean our room one morning. […] They sent a housekeeper up to clean when we called, but the hotel was not that full to have missed our room. We thought the breakfast was also expensive. Read moreGenuine Hotels.com guest review
"Overall, a comfortable stay"
Overall, I did think my stay at the Hilton Garden Addison was comfortable. The rooms were nice and there was plenty of room and a nice place to sit and work. The beds and linens were comfortable as well. The breakfast in the morning was nice as well. The only downsides I experienced were maintenance related. My room needed new weather stripping on the […] window (the wind caused it to howl), the bathtub didn't quite drain fast enough, and the hot water dispenser in the lobby (for tea) might've been old, as it left some black particles in the water. Other than these little issues, my stay was comfortable. Read moreGenuine Hotels.com guest review
"Nothing terrible, Nothing special either"
Room was okay. Breakfast mediocre; limited selections on weekend with no reduction in price, some "available" food items--even butter!--were out of stock even though there's a Sam's Club next door where the staff could fill in the inventory IF they were empowered to take care of business. There are many other lodging options in the area. On our return […] visits we will not be back to HGI Addison. Read moreGenuine Hotels.com guest review
None, I was stayed only few hours this location that I have not much enough to saying.Genuine Expedia guest review
it was a very cold when we checked into the hotel, all seemed well until the next morning when it was 22 degrees outside and there was no hot water for the showerGenuine Hotels.com guest review
"Great staff, uncomfy bed!"
Overall we had a nice evening. Roomservice was good and fast. The Staff was pleasant. The only problem was the bed was uncomfortable!Genuine Expedia guest review
"On the road again"
Second stay at this hotel during Thanksgiving weekend. Loved it and the staff. If in Dallas again, this is my first choice for lodging.Genuine Hotels.com guest review
Great Hotel, great staff ,friendly, affordableGenuine Hotels.com guest review
I was expecting a little more for the price but it wasn't bad. The fire alarms went off while we were there due to a malfunction in their system. So our romantic getaway without the kids wasn't completely relaxing, but once they fixed it, it was a nice stay and the staff was very nice and accommodating. If you are looking for a night out in Addison […] and want a place to walk back too, it is definitely a great hotel. Read moreGenuine Hotels.com guest review
Had a pleasant experience for my wedding night except for the bed, the mattress felt like a concrete slab.Genuine Hotels.com guest review
Staff at this motel is the only thing that saves the rating. The staff is well trained to be friendly and that is what makes it outstanding. Everything else is just OK. Realize if you book online through expedia (I guess??) that the breakfast is not included. Costs $8.95 per person which is a first to me. Computers and their operating systems are archaic […] in their business area. If things like that matter to you....keep shopping :-) Read moreGenuine Expedia guest review
A wonderful stay. Upon arrival for check in, the lobby had a weird smell so I was expecting the room to be unacceptable and to have to find another hotel after an extremely long day. However, that was not the case. The smell in the lobby the initial night was my only complaint about my stay. I was comfortable while there, which is very important to […] me. Read moreGenuine Hotels.com guest review
"Nice manager always help us . Clean and good"
Whole my family expend Labor Day in Texas and the employees made us feel welcome and comfortable .Genuine Expedia guest review
"On the run!"
I enjoyed the four nights hotel stay. Staff was very friendly and accommodating. Breakfast was good for the price and I really enjoyed the zucchini bread. There's lots of entertainment and restaurants in the immediate area, there's also a Sam's Club next door.Genuine Hotels.com guest review
"Nothing special. Good location and price."
For the price I can't complain. The room was nothing special. Kind of small, but the bed was nice and it was clean. The water in the shower backed up a little and the bathroom door kind of stuck and was hard to open. It's in a great location, near a Starbucks and restaurants. I was only there one night, so I can't write much about the service. I didn't […] have any problems. Never used the pool area, but it looked kind of lame. I would recommend it if you just want a cheap hotel in this area. Read moreGenuine Expedia guest review
There was an extra charge for the breakfast. Other than that, it was pretty good.Genuine Hotels.com guest review
Rooms were nice but you could hear everything, very noisy. Doors closing people laughing outside, car alarms at midnight :/. The elevator had no a/c, carpet was dirty and it smelled very bad.Genuine Hotels.com guest review
Wow! The staff are so friendly and attentive. The room was more than we expected! We were so comfortable and pleased with this hotel.Genuine Hotels.com guest review
Reported a non-working toilet but was never fixed. Very noisy.Genuine Hotels.com guest review
"Great place with an even better price!!"
We stayed here one night before going to visit family and it was great. Very helpful staff, a wonderful location and such a comfortable room. We had a wonderful price using hotels.com and it was a much nicer place than we expected for the price. I highly recommend this hotel and we would definitely stay here again if we go back to the area!!Genuine Hotels.com guest review
"Easy access to great ethnic restaurants"
Definitely a "Will return" kind of hotel for us. We were happy with its location, cleanliness, swimming pool and exercise room. We had issues with internet connectivity. The hotel needs to review providing easier access to internet in the room.Genuine Hotels.com guest review
"Great Place & Great Value for Money.."
Friendly staff, clean rooms and great location.Genuine Hotels.com guest review
"One of the Worst of the Hilton Hotels"
As a Hilton member I was disappointed in this Hotel. The room had a moldy musty smell. The coffee maker had something growing in it - thank goodness we noticed before we drank the coffee. This property definately needs some attention.Genuine Expedia guest review
"Good nights sleep"
Only complaint was, check out was at 12 and housekeeping started knocking on the door at 10:30.Genuine Expedia guest review
"Nice hotel in Addison, TX"
We stayed two nights. First night was hard due to being by the front parking lot which conjoins with a sports bar. We were awake until about 3 in the morning due to all the partying people coming to the parking lot. The hotel staff comped our breakfast and switched us to another room on the other side of the hotel. The beds are very uncomfortable. It […] was okay in general for the reasonable price. Read moreGenuine Expedia guest review
"Good Spot, Good Location"
Everyone at the HGI Addison is super nice. Its right in the middle of Beltline Road in Addison and there are several good restaurants and bars to go to within walking distance. McFaddens in the same parking was a lot of fun. Their breakfast was amazing and they have mimosas if you ask. Only downside are the beds. They are a bit firm and kind of suffocate […] you. Even if the air is on -547 you will sweat. Kinda like leather seats in a car. This was my second stay there though and I'd definitely come back Read moreGenuine Hotels.com guest review
Nice area, lots of restaurants and other budinesses. Overall great experienceGenuine Expedia guest review
"Great staff, good location and clean rooms"
This hotel was centrally located to most things in Dallas. There were a ton of restaurants and shops nearby. The staff was very friendly and helpful and the rooms were very clean. There was some noise from the bar parking lot on Saturday night, but nothing that caused me to lose sleep. I'd highly recommend this hotel.Genuine Expedia guest review
"Excellent Hotel for the money"
Very friendly and just a good place to stay. I will be backGenuine Expedia guest review
"great location with multitude of restaurants"
it was very nice overall. Little bit noisy at times, but it was the weekend and there was a large family reunion going on in the hotel.Genuine Hotels.com guest review
"Wonderful hotel close to lots of restaurants."
Room was slightly cool. Had some difficulty regulating thermostat.Genuine Expedia guest review
The hotel was very clean and the room was a decent size for the little amount that I paid. It was a great location for being close to great restraunts, and the rooms were nice and quiet. I think my only problem might have been one of the front desk clerks when we checked in because she was kind of rude, but the clerk the next morning was super nice […] and rounded the night out well. Read moreGenuine Expedia guest review
"would stay again"
The hotel is located central to the shopping and evening entertainment. I stood at another hotel (well know ) and could here the other room with the bathroom flush, shower and family talking. The Hilton was silent I sleep well. We plan on staying again. Staff is friendly.Genuine Hotels.com guest review
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