Hilton Charlotte Center City - Charlotte

222 E 3rd St, Charlotte, NC, 28202 United States
Hotel Info: 866-539-0036
Guest rating 4.4 / 5
91% Recommend
(Neighbourhood average 3.9)
4.4 overall guest rating
Reviewed by 163 guests
Average for the neighbourhood is 3.9
"Hilton in Center City of Charlotte"
 by Deidra from Charlotte, NC
First I want to say that this is a beautiful hotel and is in a great spot in the City of Charlott...
12/14/09
35.22461, -80.84406
Hotel coordinates:

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Guest review summary

  • 4.4 Average rating: All Trip Types
  • 91% Recommended
  • 163 Reviews
  • 4.4  Hotel Service
  • 4.7  Room Comfort
  • 4.5  Hotel Condition
  • 4.7  Room Cleanliness

Average rating by Guest Trip Type

Select a trip type to see only those reviews

Trip type Number of reviews Average rating
All Trip Types (163) 4.4
Business (24) 4.1
Romance (33) 4.4
Family (5) 3.6
With Friends (37) 4.6
All Others (64) 4.5

Overview

Location. The Hilton Charlotte City Center hotel is located in uptown Charlotte, N.C., directly across the street from the Charlotte Convention Center and one block from EpiCentre Entertainment Complex. Bank of America Stadium is within three blocks of the hotel.

Hotel Features. The Hilton Charlotte Center features the Coastal Kitchen, offering buffet-style breakfast along with a lunch and dinner menu. Room service is available. The hotel includes more than 30,000 square feet of banquet space. A business center and wireless Internet access are available. An attached health club offers use of fitness equipment and an indoor pool for a fee.

Guestrooms. The hotel's 400 guestrooms feature pillowtop mattresses, down duvets and hypoallergenic feather and down pillows. Rooms include 42-inch high-definition televisions and MP3 docking stations. High-speed Internet access is available for a fee. Coffeemakers are provided.

Expert Tip. Sports fans will note the hotel's location two blocks from Time Warner Cable Arena where Charlotte's NBA team holds court.

All guestrooms are nonsmoking and a cleaning fee may be charged if guests smoke in guestrooms.
The hotel does not offer rollaway beds for use in guestrooms.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pets: US$75 per stay (maximum pet weight of 75 pounds)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Free Valet Parking Promotion
Book a stay in a qualifying rate category and receive free valet parking for one car.
Must book a stay in a “Parking Package” rate category to qualify. Amenities have no cash value and are nontransferable. Other restrictions may apply.

Bed and Breakfast
Book a stay in a “Bed and Breakfast” rate category and receive two breakfast buffet certificates valid for each night’s stay.
Children five years of age or younger will eat without charge when accompanies by a paid adult, including adults utilizing buffet certificate. Must book rate plan to receive offer.

Why book with us?

  • Hotels.com doesn't charge cancellation fees
  • We're just a phone call away: 800-2-HOTELS (800-246-8357)

Amenities

Services

  • Airport transportation (surcharge)
  • ATM/banking
  • Beauty services
  • Breakfast available (surcharge)
  • Concierge desk
  • Concierge services
  • Currency exchange
  • Doorman/doorwoman
  • Express check- in
  • Express check-out
  • Fitness facilities
  • Hair salon
  • Health club
  • Internet access in public areas - high speed
  • Internet access in public areas - surcharge
  • Internet access - wireless
  • Limo or Town Car service available
  • Medical assistance available
  • Multilingual staff
  • Parking (secure)
  • Parking (surcharge)
  • Parking (valet) $25/Day
  • Parking garage
  • Porter/bellhop
  • Room service (limited hours)
  • Safe-deposit box - front desk
  • Security guard
  • Self parking $18/Day
  • Use of nearby fitness center (discount)
  • Wedding services

Business & Event

  • 24-hour front desk
  • Audio-visual equipment
  • Banquet facilities
  • Business center
  • Business services
  • Conference room(s)
  • Dry cleaning/laundry service
  • Event catering
  • Exhibit space
  • Meeting rooms (small groups)

Accessibility Features**

  • Accessibility equipment for the deaf
  • Accessible bathroom
  • Accessible path of travel
  • Braille or raised signage
  • Handicapped Parking
  • In-room accessibility
  • Roll-in shower

**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

Rooms (all rooms include)

  • Air conditioning
  • Blackout drapes/curtains
  • Cable/satellite television channels
  • Climate control
  • Clock radio
  • Coffee/tea maker
  • Cribs (infant beds) available
  • Designer toiletries
  • Desk
  • Direct-dial phone
  • Electronic/magnetic keys
  • Electronic check-out
  • Extra towels/bedding
  • Extra towels/bedding in room
  • Hair dryer
  • High-definition television
  • High-speed Internet access
  • Housekeeping
  • Hypo-allergenic bedding available
  • In-room safe
  • Internet access (surcharge)
  • Iron/ironing board
  • Makeup/shaving mirror
  • Multi-line phone
  • Non-smoking only
  • Pay movies
  • Phone
  • Pillowtop mattress
  • Plasma television
  • Premium bedding
  • Premium television channel(s)
  • Sewing kit
  • Shower only
  • Television Internet access
  • Turndown service (on request)
  • Video-game console
  • Voice mail
  • Wake-up calls
  • Wireless Internet access

General

  • Air-conditioned public areas;
  • Ballroom(s);
  • Bar/lounge;
  • Coffee shop or café;
  • Elevator/lift;
  • Gift shops or newsstand;
  • Number of floors: 22;
  • Number of rooms: 400;
  • Restaurant(s) in hotel;
  • Smoke-free property $250 Fine;
  • Suitable for children;
  • Swimming pool - indoor
Check-in time is 3 PM
Check-out time is Noon
Pet fee charged at hotel/condo
Pets accepted

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Know before you go

Rollaway beds are not available.
This hotel accepts pets weighing less than 75 lb.

Dining

Coastal Kitchen - Serving Breakfast by Hilton breakfast buffet seven days a week. Also open for lunch and dinner. Menu includes sandwiches, salads, and daily chef's specials. Extensive wine list.

Coastal Bar - Open each evening. Serving international and domestic beers, martinis and cocktails, an extensive selection of wines, and appetizers.

Room Service is available (early morning - late night).

Recreation

Hilton Charlotte Center City is connected to the Childress Klein YMCA, a 50,000-square-foot health club that includes an indoor pool, an indoor running track, basketball courts, and a range of free weights and fitness equipment (surcharge).

The recreational activities listed below are available either on site or near the hotel; fees may apply.


  • Aerobics on site
  • Basketball on site
  • Boating nearby
  • Boat launch nearby
  • Dock nearby
  • Fishing nearby
  • Golf - driving range nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding/rental nearby
  • Hunting nearby
  • Kayaking nearby
  • Motor boating nearby
  • Mountain biking nearby
  • Personal watercraft nearby
  • Pilates classes/instruction on site
  • Playground nearby
  • Rafting nearby
  • Rowing or canoeing nearby
  • Running track/path on site
  • Sailing nearby
  • Swimming on site
  • Tennis nearby
  • Volleyball on site
  • Water skiing nearby
  • Yoga classes/instruction nearby

Area map

A short guide to Charlotte Center City

Thanks to major corporations, glass and steel fill the heart of the “Green City.” Duke Energy and Wachovia call Charlotte home. Downtown’s tallest building houses Bank of America’s headquarters. This financial giant’s presence extends to the NFL: the Carolina Panthers kick off at the Bank of America Stadium. Meanwhile, the NBA Charlotte Bobcats take to the court at Time Warner Cable Arena.

see all hotels in Charlotte Center City

Nearby Activities & Points of Interest

Less than 0.5 mile

  • Downtown Charlotte - 300 yards
  • Charlotte Bobcats Arena - 400 yards
  • Charlotte Convention Center - 400 yards
  • NASCAR Hall of Fame - 600 yards
  • Discovery Place - 700 yards
  • Bank of America Stadium - 800 yards

0.5 - 1.0 mi

  • Afro-American Cultural Center - 1200 yards

1.0 - 3.0 mi

  • Charlotte Amtrak Station - 1.7 miles
  • Mint Museum of Art - 2.5 miles

3.0+ mi

  • Cricket Arena - 3.1 miles
  • Charlotte-Douglas Intl. Airport (CLT) - 5.7 miles
  • Rock Hill-York County Airport (RKH) - 20 miles
  • Downtown Lancaster - 35 miles
  • Hickory Regional Airport (HKY) - 47 miles

Reviews

Hilton Charlotte Center City 2009.12.14
Recommended Trip type: All Others "Hilton in Center City of Charlotte"

Reviewed by Deidra of Charlotte, NC on Dec 14, 2009

First I want to say that this is a beautiful hotel and is in a great spot in the City of Charlotte. I live here in Charlotte and I was having a Sweet 16 for my daughter and we booked 2 rooms for the overnite stay. Everything was lovely and both rooms were very clean but I do have one complaint. I dont understand why this hotel doesnt provide a free breakfast for the guest of the hotel. The rooms are costly but its okay because of where it is but I was going to get an extention to one of the rooms but was very dissapointed when I found out that the Continental Breakfast cost. (alot). I didnt mind paying but after paying as much for the rooms I felt like thats something they can offer. I think in my next adventure I will look for a hotel that do provide that for their guest. That was the only thing I was dissapointed about. Maybe thats something the hotel can think of for the future. Overall I did enjoy my stay.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.12.09
Recommended Trip type: Romance "Needs Improvement"

Reviewed by a Hotels.com guest on Dec 9, 2009

I would recommend, but it should have been better. No refrigerators in the rooms. Toilets were loud and took a long time to refill. Wanted to make my night a little more romantic so i wanted to add some sparkling cider and 6 chocolate covered strawberries. They quoted me $70! So much for that idea. Unless you need to be downtown, choose somewhere else and save the $18/night for parking.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 3.0 Hotel Condition
  • 5.0 Room Comfort
  • 4.0 Room Cleanliness
Hilton Charlotte Center City 2009.11.29
Recommended Trip type: With Friends "Very good value"

Reviewed by a Hotels.com guest on Nov 29, 2009

Hotel was clean and in good repair. The location was great for easy access to downtown nightlife

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.11.23
Recommended Trip type: With Friends "noisy"

Reviewed by nate of glen allen on Nov 23, 2009

Walls are paper thin could here everything said in other rooms. Around 3am had a drunk try to get in the room. took a couple mins for them to realize it was the wrong room. Very close to everything downtown.

Overall Rating

2.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.10.29
Recommended Trip type: All Others "great to stay and go to a panthers football game"

Reviewed by Skipper of Mt. Pleasant, SC on Oct 29, 2009

A little bit expensive for my wallet, however its a super place to stay if you want to walk to the panthers football game. Its close (walking distance) to all of downtown Charlotte's hot spots, Wiskey River being my favorite. Parking cost $$ and was full when we arrived, but shortly we were able to move into the garage at 16.00 per day.I go to alot of the panthers games and if cost was not a concern I'd stay there every time. All staff were helpful and the rooms very nice and clean.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.10.19
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Oct 19, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.10.14
Recommended Trip type: Romance "Good Hotel, Needs a Few More Valets Though"

Reviewed by Philip of Fayetteville on Oct 14, 2009

This is a nice Hilton in the center (Uptown) of Charlotte. I stayed for a weekend with my partner. We loved the location (near nice restaurants and nightlife), cleanliness of the rooms, presentation of the hotel, YMCA availability (although it is closed on Sunday), and friendliness of the staff. My only complaint is that the valet staff were completely stretched beyond imagination. We booked a room with valet parking included, which I recommend as the overnight valet fee is $26. However, there seemed to be only two guys running the whole valet service: trying to park returning cars and get cars for guests that were leaving. It took quite a while to get the car even after calling down ahead of time. Overall, though, I'd say that the Hilton is good value for money.

Overall Rating

4.0 out of value="5"
  • 3.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.10.07
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Oct 7, 2009

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Hilton Charlotte Center City 2009.10.07
Recommended Trip type: Business "Nice Hotel, with some issues."

Reviewed by Anthony of Carrboro on Oct 7, 2009

The room's are very nice, a little small, but to be expected. The large television and the fantastic shower make the hotel. My problem was the fact I stayed on a weekend and it brags about a great fitness center... when you get there you find out it is the adjoining YMCA that is closed at 4 on Saturday and completely closed on Sunday.

Overall Rating

2.0 out of value="5"
  • 2.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.10.07
Recommended Trip type: All Others "Great location"

Reviewed by Chris of Easton on Oct 7, 2009

A beautiful place to stay. Pay the extra for the free buffet!

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.10.03
Recommended Trip type: Romance "Great Location and Easy In and Out!"

Reviewed by a Hotels.com guest on Oct 3, 2009

This hotel is conveniently located within walking distance to the epicenter and very close to the Fillmore amphitheater. Easy access to taxis and super friendly valet parking! It is definitely worth the extra few dollars to go ahead and pay for the parking when you book your room. The beds are heavenly and the bathrooms are very nice.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 3.0 Room Cleanliness
Hilton Charlotte Center City 2009.10.02
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Oct 2, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.09.24
Recommended Trip type: Romance "Outstanding"

Reviewed by Toia of Hickory on Sep 24, 2009

The hotel and the rooms were impeccable. The service was great, the check-in was great, and the rates were reasonable. The location was right in the heart of downtown with ample transportation opportunities. Wonderful overall stay.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.09.23
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Sep 23, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.09.09
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Sep 9, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.09.09
Not recommended Trip type: All Others "Not Great for Kids if Sunday Stay Involved"

Reviewed by a Hotels.com guest on Sep 9, 2009

No pool or hot tub available on Sundays. Had multiple problems with key/lock system and waited numerous times to be "let" into room by security.

Overall Rating

2.0 out of value="5"
  • 2.0 Hotel Service
  • 4.0 Hotel Condition
  • 3.0 Room Comfort
  • 4.0 Room Cleanliness
Hilton Charlotte Center City 2009.09.08
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Sep 8, 2009

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.09.08
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Sep 8, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.09.08
Recommended Trip type: Romance "Convenient location"

Reviewed by a Hotels.com guest on Sep 8, 2009

Very convenient hotel to downtown restaurants and night spots. Park your car and walk everywhere!

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.09.01
Recommended Trip type: With Friends "Great Location"

Reviewed by danny of greenville on Sep 1, 2009

I love where the room was located. Could walk every where. Will definately stay there again.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.08.31
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Aug 31, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.07.22
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Jul 22, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.07.08
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Jul 8, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.07.08
Recommended Trip type: With Friends "Graet Stay"

Reviewed by a Hotels.com guest on Jul 8, 2009

I stayed in Charlotte for three nights and loved my time at the Hilton. Great staff rooms were cleaned promptly each day everyone very helpful. Breakfast was great for a small fee but its worth it( buffet style). I definitely recommend staying hear if you are going to be in Charlotte especially if your going to be downtown. I will be staying there next time I go back.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.07.06
Not recommended Trip type: Business "Needs work"

Reviewed by a Hotels.com guest on Jul 6, 2009

This probably used to be a great hotel, but it is outdated compared with the other nicer hotels in the area. They are doing construction on the main driveway, so it is noisy and difficult to enter the hotel. Overall, once the renovations are made, it will be a good place to stay, however for now, I would recommend booking the Westin down the street.

Overall Rating

2.0 out of value="5"
  • 2.0 Hotel Service
  • 2.0 Hotel Condition
  • 3.0 Room Comfort
  • 4.0 Room Cleanliness
Hilton Charlotte Center City 2009.07.03
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Jul 3, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.06.27
Recommended Trip type: With Friends "Loved this hotel!"

Reviewed by Rita of Milwaukee on Jun 27, 2009

This was a beautiful hotel with very attentive valet staff. The room was quite nice with a large flat screen T.V. and European style bathroom fixtures. Hall ways were spacious and bright. I liked the fact that the ice machine was in it's own "room" which kept the noise down.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.06.24
Not recommended Trip type: Business

Reviewed by a Hotels.com guest on Jun 24, 2009

This guest did not leave a comment.

Overall Rating

3.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 1.0 Room Comfort
  • 4.0 Room Cleanliness
Hilton Charlotte Center City 2009.06.03
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Jun 3, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.05.28
Recommended Trip type: Romance "Great Hotel"

Reviewed by a Hotels.com guest on May 28, 2009

I really enjoyed my stay at this hotel. The only complaint is that they do not have a pool because they are currently renovating the pool area and parking is $18.00. Other than that I had a wonderful stay.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 3.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.05.27
Recommended Trip type: With Friends "Outstanding Hotel"

Reviewed by a Hotels.com guest on May 27, 2009

The rooms were superb. Everything was just great. The bathrooms were very contemporary with upscale decor and the room itself was very hi-tech(computer ready).

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.05.26
Recommended Trip type: All Others "Nicely equipped room but not what I would pay..again..."

Reviewed by B of Charlotte on May 26, 2009

For what I paid for my room I was expecting to have peace and quiet. I had to let the front desk know about the loud shouting and noise going on in the hallway and next door to me and it was well after 11pm and after midnight. After 2 requests the noise stopped but the room itself was nice. Very comfortable and the ammenities were nice although paying to have internet access at almost 10.00 was not worth it to me to use it. Parking at 18.00 was a bit much as well but ofcourse I needed to pay it as I was in and out of the hotel. Overall it is a nice stay. Also you have to pay a fee to use the pool so be prepared.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.05.14
Recommended Trip type: With Friends "Excellent Rooms"

Reviewed by Diane of New York on May 14, 2009

I thought the beds were so comfortable. It was really wonderful.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.05.13
Recommended Trip type: Romance "everything was great but......"

Reviewed by a Hotels.com guest on May 13, 2009

you have to pay eighteen dollars ($18) for parking.I feel like if im a guest in the hotel, and paying to stay there, then the parking should not be an extra cost. Other than that, I must say that my stay was wonderful. I even asked if they had q-tips at the front desk, and they brought them to my room. I would recommend this hotel over and over...especially if you dont drive.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.05.08
Recommended Trip type: Business "Great Location, but disapointed"

Reviewed by a Hotels.com guest on May 8, 2009

The location of this hotel is fantastic, the backdoor leads to the convention center and local rails, while one block up the street is the epicenter, a new mall that conists of fine and fast food dining, clubs, bars, bowling and an upscale theater. However, it was not everything that I expected. The elevators did not always function properly, with one day in particular, a line of people on each floor waiting for a single elevator to move people up and down, had to wait ten minutes. The resteraunt was acceptable, but by no means worth the high prices because there were other, better places a short walk away. Though the bar staff and waiters were good. My room itself had a great large flat panel tv, yet they did not have any hd programming, which was a waste. The bathroom fauctet dripped my entire stay. All in all, it was not terrible, but by no means was it at the top of the list for the actual quality of the hotel.

Overall Rating

3.0 out of value="5"
  • 3.0 Hotel Service
  • 3.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.04.30
Not recommended Trip type: With Friends "Get ready to pay for extras!"

Reviewed by Robert of Columbia on Apr 30, 2009

The hotel was nice, worth the price we payed for the night had that been all we payed. We payed close to a quarter of the nightly stay for self parking and internet which was a ripoff. There was no free or reasonably priced parking. Any room service will cost a fortune. The room was small but clean, there was a large flatscreen TV in the room.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 3.0 Room Cleanliness
Hilton Charlotte Center City 2009.04.30
Recommended Trip type: All Others "Outstanding Hotel and Staff"

Reviewed by K & L of Chattanooga on Apr 30, 2009

Our stay was to attend the Fleetwood Mac concert. The staff is very well trained and professional.Housekeeping does an outstanding job to keep you in comfort. Room service and the food at anytime of the day is a luxury. There was outside construction going on along with other buildings in the city and did not effect our stay. The city is beautiful with lots to do. We plan to visit again.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.04.22
Recommended Trip type: With Friends "Lovely Hotel, Awful Staff"

Reviewed by a Hotels.com guest on Apr 22, 2009

I've stayed in dozens of Hiltons around the country and this was easily the coldest and rudest staff I have ever encountered. The hotel itself was beautiful, but the staff really set my trip off on the wrong foot. From the valet to the executive level assistant, I never felt welcome. There was even a mistake on my bill and no one apologized for the mistake. They almost made me feel like it was my fault. On the positive side, the beds were amazing and it was probably the best sleep I've ever had at a hotel.

Overall Rating

4.0 out of value="5"
  • 1.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.04.22
Recommended Trip type: Romance "Excellent Hotel"

Reviewed by Manuel of Augusta on Apr 22, 2009

One of the best hotels I've ever had the pleasure of staying in. The service was excellent from check-in to check-out. The room was very clean and spacious. I would definitely recommend this hotel to any one who is thinking about visiting Charlotte.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.04.17
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Apr 17, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.04.08
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Apr 8, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.03.26
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Mar 26, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.03.19
Recommended Trip type: Romance "Uninformative Front Desk Personnel!"

Reviewed by Bradley of Charlotte on Mar 19, 2009

We are tremendousley impressed with this property, except for this visit, where we were directed to local venues for a nice dinner & drinks where we were turned away because they are closed on Sundays at Restaurant & Lounges in the area. We decided to venture on foot to these local establishments that ventured up to four blocks away each way and returned to the Hotel without Dinner or Drinks. We were met by the front desk staff that apologized and offered to comp us a drink a piece in the Hotel Lounge for our inconvenience., I am truly sorry, but a cocktail offered for a $230.00 Hotel room will not compensate my loss of an evening on the Town!!

Overall Rating

3.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.03.16
Recommended Trip type: All Others "Only negative comment"

Reviewed by a Hotels.com guest on Mar 16, 2009

Love the faucet in sink.......but NO water pressure in shower.

Overall Rating

3.0 out of value="5"
  • 3.0 Hotel Service
  • 3.0 Hotel Condition
  • 3.0 Room Comfort
  • 4.0 Room Cleanliness
Hilton Charlotte Center City 2009.03.02
Recommended Trip type: With Friends "Convienent"

Reviewed by Pete of Southport on Mar 2, 2009

The hotel was close to ht event we were attending. Charging for parking was a little too much since your trapped in that area.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Hilton Charlotte Center City 2009.02.28
Recommended Trip type: Romance "price was good but food was expensive,no workout for free"

Reviewed by samuel of atlanta on Feb 28, 2009

thats it in a nut shell good value on room , no working out unless you pay the ymca ,beverages and food in hotel expensive , would not order room service becuase of price

Overall Rating

4.0 out of value="5"
  • 3.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Hilton Charlotte Center City 2009.02.27
Recommended Trip type: Romance "Excellent Room Service"

Reviewed by a Hotels.com guest on Feb 27, 2009

Very nice staff, excellent food through room service.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Hilton Charlotte Center City 2009.02.27
Recommended Trip type: Romance "One bad apple"

Reviewed by Joshua of Reston on Feb 27, 2009

Everything was going very well and up to my expectations of the Hilton. Until we came back from the downtown scene in Charlotte. The front desk was empty, but you could see the attendant in the side office ignoring the desk. I could clearly see his computer screen in the back had nothing to with hotel business. Then the channel guide was incorrect and he told us he would send a security guard to check the tv for us. Very strange, but the guard never came. At that point all we wanted was a wake up call and our phone calls were ignored. Everything else was great, but the end of our night left us confused and annoyed.

Overall Rating

3.0 out of value="5"
  • 1.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.02.26
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Feb 26, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hilton Charlotte Center City 2009.02.25
Recommended Trip type: All Others "Not bad"

Reviewed by Mark of Brick on Feb 25, 2009

The hotel rate wasn't bad, but it added up quickly when you factored in the cost for parking, internet in your room, and the loan I had to take out to eat breakfast. It was a beautiful hotel though.

Overall Rating

4.0 out of value="5"
  • 3.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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