I love this hotel. Staff is so friendly and actually seem like they care about you and your needs.Genuine Hotels.com guest review
Homewood Suites is a great hotel for families with children. Even though the beds were smaller (doubles), the added sofa-bed really came in handy. Loved the kitchenette in the suite, fully loaded with dishes, etc. Pool was a great plus as well. Breakfast time could have been extended to 10am instead of 9am to accommodate Memorial Day.Genuine Hotels.com guest review
"Well run North Phoenix hotel"
Homewood Suites is a well run, accessible North Phoenix hotel. Rooms are clean and comfortable. Staff is friendly and competent. Freeway access is very easy.Genuine Hotels.com guest review
"Call them to check your reservation"
The hotel is very nice. The rooms were large and very comfortable. I booked my room on line and thought that everything would be fine for our one night stay. I booked the room for five people and thought we would get one of the suites with two queen beds and a sofa sleeper. Instead we got one king bed and a sofa sleeper. I asked the guy how I was supposed […] to fit five people in that room. He appologized and offered me a second room at a discounted price to match the on line price for the other room. I could have gone across the street and gotten two rooms for the price of one at this hotel but I thought it would allow all of my family to stay together in one room. Boy was I wrong. Read moreGenuine Hotels.com guest review
"Wouldn't stay there again"
The good: The staff is very friendly and helpful, the rooms are nicely appointed and very clean (although the couch had an ugly tear in it), we were pleasantly surprised to find we had a full kitchen with dishes and everything. The bad: The foldout couch was like sleeping on a rocky, hard floor - really terrible. Breakfast was a joke, the eggs were […] reconstituted and disgusting, not even edible. The rest of the breakfast offerings (sausage and potatoes) came out 30 minutes after we ate which was very odd. "Dinner" the night before was hot dogs and tater tots! I haven't heard of that as an adult dinner ever. I travel to Phoenix often on business and this time I was traveling with two friends that I was trying to take good care of, I was very embarrassed by the hotel and would never, ever stay there again. Read moreGenuine Hotels.com guest review
It was fantastic! Everything was nice, comfortable, and exciting! Having children with us, it gave everyone their own space and gave the children the ability to watch their own tv shows, the kitchen area was as wonderful too because we didn't have to worry much about where to dine because there was dishes in the rooms. Guest laundry came very useful, […] having messy kids and being in a hot weather, fresh clothes was suitable. Our stay was more than enough, it was the perfect place! And in the future, we'd consider returning to this wonderful hotel. Read moreGenuine Hotels.com guest review
Air conditioning went out our first night. Had to get up in middle of night to turn air up thinking it was to low. Next morning my wife and I went on an early morning hike came back in the after noon went to the pool came back to the room and took a nap around 5pm. Got up at 7pm it was hotter input room. Called and told the front desk. The gentle man […] who was working came up to check. He knocked on the door I opened it and he even said wow its hot in here. He checked the breaker and the wall thermostat. That's when he divided to put us in a different room. So the first night was not happy second night was better. Actually stayed cooled. Read moreGenuine Hotels.com guest review
"James was phenominal!!!"
From making the reservations with Jordan, who was so friendly and accomodating to our interactions with James our experience was extraordinary. James made us feel welcome and cared for from the moment we arrived. He was responsive and accomodating! He was amazing!!!!! You have a real jem in James! I would employ him in my organization in a minute! He […] should be used to train all staff in the art of caring communication!!!! Read moreGenuine Hotels.com guest review
"close to graduation"
The stay was perfect!! I will use Homewood Suite from now on and tell all my family n friends! The room was great and the staff was awesome n very helpful! Breakfast and dinner great plus food awesome!! Very pleased all theway around, ccan't say enough good things!!Genuine Hotels.com guest review
"A Great Deal"
We were three guys traveling together to Phoenix from Albuquerque for the weekend, and we needed three separate beds. For less than it would cost for two 2-bed rooms at a cheap motel, we got a beautiful suite with two queen beds and an sofa bed, a full kitchen, two TVs, access to a nice pool, and a free breakfast. We sat around on the sofa and easy […] chair talking and watching TV, and were very comfortable throughout the stay. I have traveled a lot, and this was one of the nicest and cleanest rooms I've ever stayed in. The free breakfast was outstanding, with fresh eggs, sausage, and oatmeal, along with the usual bagels, rolls, cereal, and make-it-yourself waffles. There are also many nice restaurants in the area for lunch and dinner, some within walking distance, yet the hotel has a secluded feel and is very quiet. We will definitely stay here again when we return next year. Read moreGenuine Hotels.com guest review
"Great Hotel for Family!"
We received great service at this hotel. We needed milk for our little one so we called the front desk to see if they sold some, he said they didn't but to bring our container downstairs to the kitchen and he would gladly fill it for us until we had a chance to go to the store. He also gave us directions to the nearest grocery store. Breakfast was very […] good! They had a variety of items to choose from. Our room was clean and very spacious. We loved the bed and pillows. There was two TVs and we were able to see our shows in the one room and the kids their cartoons in the other room. We look forward to staying there again. Read moreGenuine Expedia guest review
"Clean, comfortable and good deal"
The area of town we needed to stay in is not what I would consider the safest or best. This hotel was a great choice in the midst of this area. It was clean, secure, and very comfortable. The only complaint was that our room was not ready at 4:20 and although they were completely booked - it was a bit frustrating.Genuine Hotels.com guest review
"very friendly atmosphere"
Vacationed in Phoenix for baseball's spring training. Ended up going to 3 different ballparks and this motel was about 30 minutes from each site. Staff was wonderful. Breakfast (everyday) was great and Dinner (Mon-Thurs) was good also.Genuine Hotels.com guest review
since it was a suite I thought the size be a little bigger and when we check in the clerk was not their she was in a differnet room than the lobbie. She did not explainn any thing she just check us inGenuine Hotels.com guest review
"Close to the freeway and shops"
The quality of service was outstanding. Very friendly staff. The room was clean.Genuine Hotels.com guest review
Wish had a hot tub and indoor pool. Electrical outlets for electric cars would also be nice.Genuine Hotels.com guest review
"Great people, disappointing hotel"
The hotel is very dated and our room looked very rough. The staff was pleasant and helpful, but their great efforts couldn't distract from how much the hotel needs to invest in capital improvements.Genuine Expedia guest review
"Close to all shopping centers, freeway access etc"
My stay was great and comfortable. Went to the AZ High School State Games at Jobbing.Com Arena. Watch my niece play and they won state championship. Great Weekend. Thank you.Genuine Hotels.com guest review
"Review of Comfort"
Very comfortable. Loved that the room really had all the amenities of the home (Refrigerator, sink, etc.). However, it would be nice of the quality of the beds were better, softer, larger. Enjoyed my stay. Thanks.Genuine Hotels.com guest review
The rooms we're clean and well appointed,the staff was great,had alittle trouble finding it but will stay againGenuine Hotels.com guest review
"Great place to stay for anyone."
We were quite surprised at the welcome we received upon checking in. One other hotel that we booked through Expedia was very unfriendly to us but this hotel treated us like royalty.Genuine Expedia guest review
We stayed with our family and love this hotel. It is close to restaurants, clean and comfortable. Would not stay anywhere else.Genuine Hotels.com guest review
Seprate bedroom from living area. Nice place for a get away to have some of the comforts of home. Local to the metro mall. Great service alsoGenuine Hotels.com guest review
"Some Private R/R time"
Just needed a few days away from the hospice work world. Love the kitchen, spacious rooms, and the only thing I would change is the number of channels you get on the TV, it is limited, BUT did get the four days of the British Open. Great front desk staff and service people, also the kitchen staff did a great job. Definately our new hotel in the area […] to stay at. THANK YOU FOR THE R/R. Read moreGenuine Hotels.com guest review
"Nice quiet stay"
Friendly staff. Quiet, clean, and very comfortable room. Great breakfast and easy access to freeway.Genuine Expedia guest review
"Half as good as it should be"
We stayed in this hotel twice while driving to California. Once going and then coming back. The first stay was pleasant and nothing really to complain about. The second stay however was not as pleasant as the first. We have a 1 year old who sleeps in a crib. We requested ahead of time for the room to have a crib in it. They assured us that it would […] be there. We got in late (8pm), but there was no crib in the room. I ran to the front desk to tell them that they had forgotten the crib, but the manager on duty said that there was never a request to have a crib in the room. Whatever. I told them that regardless if they show that we requested one or not, we still needed one. He then proceeded to say that he couldn't find any and that that there might be some in a room that he didn't have access to because he had checked other places earlier. He also stated that we would have to wait until 9:45 when the "maintenance manager" arrived to check. I find it is a little suspicious that he went looking for a crib "earlier" when there was never a request to have the crib in the room, but whatever. So we end having to wait until 10 until a crib is in our room. I'm grateful that we finally got a crib, but the manager refused to call to assure me that there was for sure a crib in this room that he didn't have access to. I'm ok waiting for a crib if I know for sure that one exists. Anyway, that his my experience with this hotel. Read moreGenuine Expedia guest review
"Good amenities for the price."
The room was spacious and had lots of amenities for the price. However, the fan was loud and constantly on, and there was a water leak in the bathroom that flooded the floor. The rooms were clean overall, but if we left the room after 9am our rooms never got cleaned. The hotel was generally comfortable, and we could not hear our neighbors or highway […] noise. It was somewhat of a challenge to get to and surrounded by a barren office park and chain restaurants. The free breakfast was better than most. Read moreGenuine Hotels.com guest review
"Good place to stay"
It was centrail to every thing I needed to do. Front desk people were GREAT. Houjsekeeping was also VERY good. Overall it was all I needed and more.Genuine Hotels.com guest review
The hotel was great!! The kids loved it because they had their own space & TV. :-) We had one small problem where the bathroom fan not working but it was fixed by the time we returned back to the room. I would most definately stay here again.Genuine Hotels.com guest review
"We had a wonderful time!"
The kitchen is useful, it has pots and silverware if you want to save some money. The hot breakfast have differents options to choose. For next time I would prefer bigger beds. King size would much better. The pool water was warm, my kids loved it!Genuine Expedia guest review
"Bad Housekeeping, Good Front Desk Staff"
Room was not made up, had to request clean towels, shower leaked all over bathroom floor which is hazardous. Charged for 3rd person occupancy all 3 nights, 3rd person only in for one night. Trash around hotel grounds was never picked up, overflowing trash bins all over grounds. Breakfast not replenished, lack of fresh fruit, bags of tortillas stored […] in microwave, guests had to remove. Non attentive staff for breakfast on Monday. Dirty breakfast plates left at poolside tables all day. No replehishment of coffee in room. Very friendly front desk staff, open to our complaints and very concerned, which resulted in a full refund, based on that alone we would consider a return due to outstanding customer service. Housekeeping was at fault, again front desk staff seemed very good. Read moreGenuine Expedia guest review
"Homewood Suites-Metro Pheonix AZ"
Hotel was great for the price. Everything was excellent except for a few things. You may want to think about a second waffle machine for breakfast time. Also, the sofa sleeper was bad. I would recommend a 1-2" pillow top mattress cover or memory foam or equivilent to place on top for better comfort. The overall stat was great.Genuine Hotels.com guest review
"One of the GREATEST hotels EVER!!"
So comfy, so nice. Great bedding, set-up great even popcorn. Definitely stay here!!!Genuine Hotels.com guest review
"Differences like day and night"
Overall, loved our stay. Clean hotel, clean room, great staff, all room amenities in great condition. One of the perks of Homewood Suites is the weekday breakfasts and Monday - Thursday dinners. I have to say though, that the quality of each were vastly different. The breakfasts were decent and different each day, and the person responsible for food […] prep and service was great. I wish I could remember her name. She was very pleasant, always ready with a smile and a 'Good Morning!" The evening food and service,, however were less than mediocre. The food wasn't very good, though the salad bar was always fresh. They ran out of red wine two nights in a row. Compared to breakfast, dinner was incredibly disappointing. I hope management will see this and make an effort to improve things. The Homewood I use in Ohio brings food in from local eateries - this seems like a great solution to Phoenix Metrocenter's dinner problem. Having sufficient wine for the number of guests you anticipate might be a good idea too. Read moreGenuine Hotels.com guest review
We stayed here with our 4 kids in a 1 bedroom suite for Spring training. The pool is small but clean & nice. Breakfast was great and dinner was even included M-Th. I would highly recommend this hotel to anyone traveling with family. The staff were very friendly & accommodating.Genuine Hotels.com guest review
Front desk and Buffet staff were excellant. Rooms were perfect sized and really enjoyed having the kitchen when we were too tired to go out. Usually takes one or two night to get used to the beds, but the beds here were the most comfortable I've had in a Hotel/Motel. Our only problem was with housekeeping. Not arriving on the first day until 6PM while […] we were dressing for dinner. We asked for 15mins to get ready and she said no and she was going home. I worked for Embassy Suites and our policy is to never say no. Guest always comes first otherwise the room was free. On the day of check out, the housekeeper arrived at 8AM! Needless to say, I did not leave a tip for them. Read moreGenuine Expedia guest review
GREAT place -- convenient to all highways, nice pool and good meals. Breakfast was hectic with busloads of students on the weekend, but otherwise it was fine!Genuine Expedia guest review
Excellent service, great breakfast bar as well as an evening meal offering Monday through Thursday. Very good value for the business traveler or family stay. I will stay again on my next business trip to Phoenix in April.Genuine Expedia guest review
"Its a great place for a getaway!"
My hubs and I went for a overnight away from the kids. It was real nice, real clean, staff was very friendly and great rates for the suite we got! I would stay again in a minute!Genuine Hotels.com guest review
Overall a great hotel, staff were very friendly. The only thing I could say I had a problem with was the breakfast. The eggs were a little chewy, like they were way overcooked not to apealing.Genuine Hotels.com guest review
"A decent place if you are not too picky"
Good size room, but the beds are double (not queen as stated). The water pressure of the shower was pretty weak. The time on the clock was an hour off, which confused us since we came to AZ from another state. Other than that, everything was good.Genuine Expedia guest review
"A very nice hotel with tremendous hospitality!"
We stayed at this Homewood Suites for an extended weekend and were very pleased with the hospitality and ammenities. The room was a suite and was in outstanding condition with lots of extras. The people who work here - from the cleaning staff, breakfast staff, front counter were all exceptionally kind and professional. I wish they had a jacuzzi but […] would without a doubt stay here again. Read moreGenuine Hotels.com guest review
For a Hilton Hotel, I was dissapointed. This hotel needs upgrading! Location is great, but Hilton needs to put some money into renovation of rooms.Genuine Hotels.com guest review
Everything met or exceeded our expectations except for the continental breakfast on our last morning. The food wasn't that good and they ran out of things before the everyone was fed.Genuine Hotels.com guest review
This was a great place to stay but the service was not the best we have had. The internet would not work in our room and it took 4 phone calls and 8 hours before they finally fixed the problem. The food was okay, but they only had one person for bringing food out and clean up. Most the time either there wasn't food out or the dishes were out. The overworked […] staff person was friendly though considering all they were facing. Read moreGenuine Hotels.com guest review
I loved breakfast and dinner served. The room we stayed was spacious and comfortable, clean and bright with a lot of sunlight. I also liked a kitchen in the room, equipped with a fridge, a microwave oven, and a dishwasher. Overall, I was completely satisfied with this hotel, and would be back when I go to Phoenix, AZ.Genuine Expedia guest review
Was a pleasant experience. Lots of privacy and a very nice room!Genuine Expedia guest review
I utilized the double 1 bedroom suite w/sofabed and found that it was more than what I expected!! My 4 children and I were visiting from CA and we had plenty of room to be comfortable. The kitchenette had a pretty good stock and was surprised by the full size fridge and dishwasher! We didnt want for anything! The staff was pleasant and housekeeping […] came by everyday to accomodate our extra linen and cleaning needs. There was even a workstation for checking emails, an onsite laundry facility (24hrs)-We will be staying here everytime we come to AZ-very pleasant visit!!! Read moreGenuine Hotels.com guest review
We had plenty of room and it was in a good location. I'll go back when returning to Phoenix. Breakfast was ok.Genuine Hotels.com guest review
Good size suite, nice breakfast buffet. I will stay there again.Genuine Hotels.com guest review
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