"Great customer service!"
The first thing I noticed was how warm my room was given that it's in the 90's in Houston. I called the front desk and they sent someone right up who quickly determined the problem couldn't be fixed. Someone came right up to help me move my things to a new room and the manager contacted me the next day to apologize and make sure I had everything I needed. […] I was very surprised and pleased with how everyone jumped to help. My only knock is that the complimentary dinner is not very good. But it's a nice touch that they include that. Read moreGenuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Patti, I wanted to reach out and personally apologize for the inconvenience that you experienced while you were with us. We want to make sure you have a problem free stay and part of that is ensuring everything in your room is in working order. I understand that having the room at the right temperature is critical, especially in Houston! Please know we are making changes to our dinner menu this month. I hope you have a chance to come back and try the Homewood Suites Houston Westchase again. Kind thanks, Tracy J. General Manager
My bridal party stayed the night before the wedding. It was PERFECT!Genuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Guest, Thank you so much for your feedback! We are glad to hear that your stay at the Homewood Suites Houston Westchase was perfect! We would love to see you again soon! Kind thanks, Tracy J. General Manager
It was really pleasant experience. We got there kind of late, the front desk staff, Jessica, was very helpful and friendly. She gave us welcome bag (snack, bottle of waters, greeting card). The room was clean, comfy and roomy.Genuine Expedia guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear T, Thank you for your feedback. It is great to hear that you enjoyed our amenities and customer service at the Homewood Suites Westchase. I will share your comments with Jessica, it will make her day. I do hope we get to see you again very soon. Sincerely, Tracy J. General Manager
Amazing staff and comfortable hotel. Great meals as well.Genuine Expedia guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Hamad, Thank you so much for your feedback! I'm glad that you enjoyed our evening socials. We would love to see you again soon! Kind thanks, Tracy J. General Manager
"great location, comfy beds, super friendly staff"
best hotel stay i have ever experience... highly recommended! note: they do accept pets but be prepared for a $75.00 non-refundable deposit. :)Genuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Rachael, Thank you for your feedback. It is great to see that you had a great stay with us. The customer service we provide to our guests is of the utmost importance to our team here at the Homewood Suites Westchase. Please come back and visit us again soon. Kind thanks, Tracy J. General Manager
"It was AMAZING"
I went to Houston to visit a friend for Christmas...with my kids. We could not have asked for a better experience...comfy beds, hot breakfast, amazing customer service. We were a very happy family.Genuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Glenda, It was great to have you here for the holidays. I'm glad to see that you enjoyed our complimentary breakfast and newly renovated, spacious suites at the Homewood Suites Westchase. Our customer service is very important to us, and I am glad you experienced an outstanding stay. I hope to see you again soon. Sincerely, Tracy J. General Manager
Hands down they have the nicest, most helpful staff. They made us feel welcomed and comfortable, even when our two kids made a mess at breakfast. Rooms have been recently updated, and the rooms are always spotless when we stay. I can't say enough nice things about the hotel and it's staff!Genuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Honey, Thank you so much for your feedback. It is great to hear that you enjoyed our complimentary breakfast and newly renovated spacious suites. I am particularly pleased to hear that our customer service went beyond your expectations, and will share your comments with our team. It is always our goal to make our guests feel at home. We hope to see you again soon. Sincerely, Tracy J. General Manager
"I'll Be Back"
The service is EXCELLENT! Greeted well and taken care of even better. They explained certain charges to me and broke down my bill. This hotel had everything I needed. Indoor pool and hot tub, a lovely small breakfast buffet, and a nice size room. The room even had two flat screen tv's! You could call the front desk and whatever you asked for they'll […] bring it to your room. All I can say is that these Suites were SWEET! Read moreGenuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Lee, Thank you for your comments. I am very happy to see that you enjoyed our customer service and large suites here at the Homewood Suites Westchase. We would love to see you again the next time you are in Houston. Kind thanks, Tracy J. General Manager
I was impressed with the quality of service that was given. On my next trip to Houston, I plan to stay there again.Genuine Hotels.com guest review
"We love Homewood Suites"
Nice suite with a kitchenette close to everything. Highway access is easy to get in and out to where you need to go. Pool was awesome, and was very clear. Although the water was turned off for a little bit, it didn't bother us because we didn't need it right then. Our area was flooded and we weren't able to stay the night we reserved the room, the staff […] was nice and moved our reservation to the next day with no problems. Read moreGenuine Expedia guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Guest, Thank you so much for your feedback! I'm glad that my staff was able to assist you in getting your reservation moved due to the flooding. I'm also glad you were able to enjoy our pool and full kitchenettes. Please come back and see us again soon. Kind thanks, Tracy J. General Manager
This hotel was clean, the staff was friendly and the breakfast was great. Solid hotel, would recommend to family and friends.Genuine Hotels.com guest review
"A Great Time"
We were very happy with the room, the excellent service, the polite and very welcoming staff, and breakfast offered was amazing. We would highly recommend this facility to all travelers. I would give the overall rating an excellent(5), staff (5), facilities (4), room cleanliness and comfort (5)!Genuine Expedia guest review
Response by Homewood Suites by Hilton Houston-Westchase Thank you for your 5 star review of Homewood Suites Houston-Westchase . I'm happy to hear that you enjoyed the staff, rooms, and breakfast! I do apologize that the pool wasn't clear. We are renovating this area now, and would love to see you again once it's completed. Sincerely, Tracy J General Manager
"Great family room"
The room was large enough for a 7 member family. The beds were a little too soft for us, but the hotel was in the process of renovations. The staff was very friendly and helpful.Genuine Hotels.com guest review
relaxation galore in the hot tub. breakfast was great, I'll be back.Genuine Hotels.com guest review
Very nice stay.Genuine Hotels.com guest review
Extremely clean hotel. Indoor pool was crystal clear. Staff was very accomodating.Genuine Expedia guest review
The people are very friendly and helpful. There was a bit of a mix-up with our room the first night. We had to stay in a smaller room. But, the did get our correct room the following night and were very friendly and helpful about it. It was clean and the breakfast was very nice. They need a few more seats for all the people that go to it but over all […] a very nice place to stay. Location is fantastic. Read moreGenuine Hotels.com guest review
This is a very nice hotel. Kept up very nice. We were only here for a road trip stop-over but the beds are very comfy and they have really nice pillows. We took advantage of the free breakfast the next morning.Genuine Expedia guest review
"Christmas in Houston"
Good = Close to everything including freeway. Grocery and pharmacy right down the way. Great room for family. Two seperate king bedrooms. Breakfast included. Dogs are welcome. Kenneth at the front desk was very helpful. Other staff were super nice as well. TV's nice. Kitchen appliances and dishes were nice. Nice neighborhood. We felt safe. Other folks […] staying at the hotel were pleasant. Bad= Lock on bedroom door was broke. Pans in kitchen were super cheap and hard to cook with. House keeper tried to chase use out by 10:00am on the day we were leaving. They were out of coffee everyday in the lobby. The quality of the breakfast food was low. Shower pressure was terrible. Monday must be laundry day at the hotel. The water pressure in the shower coursed on and off and many times was nonexistant. At times in would course on and burn you. The pool was broken. Not enough garbage cans for a family. The maid did not refill the room coffee. One day out of six. The have a small store on site, but no food for purchase. Read moreGenuine Hotels.com guest review
Couldn't believe what we paid for the room. Will definately stay there again!Genuine Expedia guest review
very courteous staff and very helpful. good breakfast.Genuine Expedia guest review
"Homewood Suites in Westchase District"
For our visit to Houston. This was a great choice to stay. They had an Indoor pool which was great being that it was rainy outside! I would definately recommend this hotel. Especially if your traveling with children.Genuine Hotels.com guest review
When we 1st arrived and checked in our room the main bedroom smelled like urine. They were nice and changed our room to another. Did not have in room safe as it stated and the wireless internet was down. the hot tub was broken and was only Luke warm. the bathroom vent did not work. the doors did not lock in room only front door. breakfast was good and […] they did get internet on the next day and the hot tub by the time we were leaving. Read moreGenuine Hotels.com guest review
"Free breakfast and dinner (Mon-Thur)"
Was very comfortable hotel and super friendly staff who really made you feel like it was a home-away-from-home. Bed was very comfortable, good water pressure, gym was small but had few free weights two running and one eliptical, indoor pool looked nice and was heated but I didnt use it. Something that was not mentioned when I booked was they provide […] a full breakfast every morning and a revolving dinner menu every evening Mon-Thur, inclusive with every room rate. Laundry was returned same day by default. Overall a very comfy hotel & close to my work so was super convenient and well located to motorways and Westheimer with a million different restaurants. Read moreGenuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Bevan, Thank you so much for your feedback! I am glad to see that our customer service exceeded your expectations and that you enjoyed our many complimentary amenities here at the Homewood Suites Westchase. We would love to see you again soon. Kind thanks, Tracy J. General Manager
"Almost home away from home"
The location is quiet, off the hustle and bustle of Westheimer and the Sam Houston Frwy. Staff are most welcoming and there are the chocolate chip cookies during the week. We enjoyed the breakfast buffet offered every morning. There is enough variety that one can change it up everyday. It is not a restaurant. I liked the porridge to start. I usually […] took a milk and yougurt with some fruit for later. Coffee is always available. There is supper to be had Monday to Thursday complimentary from 5:30 to 6:30 with a varied simple menu. It is posted on the fridge in the suites. Families can feed their young children things they like before going to the restaurant. Saving dollars and tempers and whining babes. It was great one rainy miserable evening. Beer and wine available also. The suite we had 214 was not a great place for a view and the air conditioner was loud. We were too busy to bother with a change. Near the last day of an 8 night stay I noticed that the peep hole from the interior was plugged with tissue. Mentioned it to staff. Bed was good although back started to ache for it's own bed after 8 nights. I like all the pillows. I don't like the comforters because I don't know how often they are cleaned and replaced. I have stayed here before and will again. Read moreGenuine Expedia guest review
"vacaciones en houston."
fui a conocer Houston, y me parecio una ciudad hermosa, mi experiencia en el hotel fue muy agradable, muy amable el personal, el desayuno exquisito y variado, muy comoda la habitacion, la pase muy bien, mi estadia eran 6 dias y me quede uno mas. lo recomiendo...Genuine Hotels.com guest review
09/20/14 Henrietta M Jupiter, United States
Whenever I visit Houston and am staying close to the Galleria I stay at the Homewood Suites. The staff are all exceptional and I always enjoy conversing with the ladies who serve breakfast! Excellent lodging venue for business or family.
09/15/14 Melissa H Kirbyville, United States
I would highly recommend this hotel to any one looking for a comfortable nights sleep. The rooms are incredibly clean and fully stocked with everything you might need for your stay. The front desk staff are always readily available and very attentive to any need you might have ( big or small).
09/08/14 Mitsuru T Yokohama, Japan
Staffs are always with smile and very kind. I had stayed for 1 week and I would like to say thank you for their hospitality. I would like to visit there if I have a chance to go USA. The quality of other services are also good, especially bed is nice and I could sleep very well.
"Still the Best"
09/06/14 jes4317 Gainesville, Florida
My wife and I have stayed at this property 3 times over the past 9 months and have found it to be consistently superior in every way. Our stays are for a week or longer, so we get a very good look at all aspects of the hotel and it truly is still the best. Tracy, the hotel manager is very friendly and makes us feel at home each time we stay. Our 2 bedroom suite is always extremely clean as is the entire hotel from the hallways to the lobby and dining room. Parking is free as is their full breakfast and light dinners. We simply would not stay anywhere else when in Houston.
"Overall great stay for business trip."
09/02/14 imalittle1 Portland, Oregon
I arrived with my coworker on business travel for a 5 night stay and was checked into a room that smelled of cigarette smoke. I immediately notified the front desk and was moved to a new room that was much better than the first. I was contacted by both the front desk manager and the hotel manager regarding the relocation to a new room. They definitely went above and beyond to alleviate the situation, which made me think that they truly care about every guest's experience. The hot breakfast and evening meals were decent (some of the food would get cold quickly), but it was nice not to have to find somewhere to eat after a long day at work. The gym is a little small (a few treadmills and a weight bench), but wasn't too busy most of the day. Overall, I was pleased with my stay and would recommend staying here again.
"First Rate Experience"
09/01/14 Britt C Austin, United States
The hotel has exceptionally friendly and helpful staff. This includes everyone from the reception desk to the staff who attend the morning breakfast area. At breakfast the used dishes were whisked away unobtrusively so that we could work at the table. They volunteered to fix us our waffles. The front desk staff were careful to put us, as requested, in the quietest rooms possible. The location is SO convenient for anyone coming in on the Sam Houston Expressway who has a medical appointment off Westheimer.
"Always clean, friendly and reliable"
08/31/14 George S
Great staff, great location, great value! I travel to Houston (Westchase) at least once a month. This is my favorite hotel by far. The staff are obviously bery well managed and are consistently pleasant and helpful! For a great value suite hotel, you can't do any better in the area.
"Best hotel ever"
08/26/14 Odd H Stavanger, Norway
Thankfully, I cannot stay here too often. I would get too spoiled for sure :) The staff are all friendly and curteous, and greet you with a smile at all hours of the day. The service is personable and unpretentious. Everything works fine at this hotel and the staff is flexible to meet your needs.
"Stay at Homewood suites by Hilton, Houston TX"
08/13/14 George C Austria
Personnel, location, Cleanliness, comfort, all ok; my stay was great and family enjoyed. Green area around the hotel great for children. Room was clean all the time, kitchen facility on it and laundering area available for guest.
"like being at home"
08/11/14 Fredrick L new iberia, la., United States
the staff are very helpful and always their for you. they see you off in the morning with a have a nice day and welcome home when reeturning. the rooms are large and quite and always clean. very nice place. would stay heere again and would defintly tell others. greeat place
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