Nothing worked. Lamps needed to be replaced and there was no other room available. Horrible stay.Genuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Harry, Thank you for reviewing the Homewood Suites Houston Westchase. I'm very sorry to hear that your stay was less than exceptional. We take guest satisfaction very seriously and I'm saddened that we were unable to provide you with an impressive experience. I have shared your comments with my maintenance staff to ensure everything is working properly. Please allow us the chance to make up for this on your next trip to the Houston area. Sincerely, Tracy J. General Manager
The room was very warm, comfortable and clean. I would recommend this hotel to a family and friends.Genuine Hotels.com guest review
"Great customer service!"
The first thing I noticed was how warm my room was given that it's in the 90's in Houston. I called the front desk and they sent someone right up who quickly determined the problem couldn't be fixed. Someone came right up to help me move my things to a new room and the manager contacted me the next day to apologize and make sure I had everything I needed. […] I was very surprised and pleased with how everyone jumped to help. My only knock is that the complimentary dinner is not very good. But it's a nice touch that they include that. Read moreGenuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Patti, I wanted to reach out and personally apologize for the inconvenience that you experienced while you were with us. We want to make sure you have a problem free stay and part of that is ensuring everything in your room is in working order. I understand that having the room at the right temperature is critical, especially in Houston! Please know we are making changes to our dinner menu this month. I hope you have a chance to come back and try the Homewood Suites Houston Westchase again. Kind thanks, Tracy J. General Manager
My bridal party stayed the night before the wedding. It was PERFECT!Genuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Guest, Thank you so much for your feedback! We are glad to hear that your stay at the Homewood Suites Houston Westchase was perfect! We would love to see you again soon! Kind thanks, Tracy J. General Manager
It was really pleasant experience. We got there kind of late, the front desk staff, Jessica, was very helpful and friendly. She gave us welcome bag (snack, bottle of waters, greeting card). The room was clean, comfy and roomy.Genuine Expedia guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear T, Thank you for your feedback. It is great to hear that you enjoyed our amenities and customer service at the Homewood Suites Westchase. I will share your comments with Jessica, it will make her day. I do hope we get to see you again very soon. Sincerely, Tracy J. General Manager
Amazing staff and comfortable hotel. Great meals as well.Genuine Expedia guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Hamad, Thank you so much for your feedback! I'm glad that you enjoyed our evening socials. We would love to see you again soon! Kind thanks, Tracy J. General Manager
"great location, comfy beds, super friendly staff"
best hotel stay i have ever experience... highly recommended! note: they do accept pets but be prepared for a $75.00 non-refundable deposit. :)Genuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Rachael, Thank you for your feedback. It is great to see that you had a great stay with us. The customer service we provide to our guests is of the utmost importance to our team here at the Homewood Suites Westchase. Please come back and visit us again soon. Kind thanks, Tracy J. General Manager
"It was AMAZING"
I went to Houston to visit a friend for Christmas...with my kids. We could not have asked for a better experience...comfy beds, hot breakfast, amazing customer service. We were a very happy family.Genuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Glenda, It was great to have you here for the holidays. I'm glad to see that you enjoyed our complimentary breakfast and newly renovated, spacious suites at the Homewood Suites Westchase. Our customer service is very important to us, and I am glad you experienced an outstanding stay. I hope to see you again soon. Sincerely, Tracy J. General Manager
Hands down they have the nicest, most helpful staff. They made us feel welcomed and comfortable, even when our two kids made a mess at breakfast. Rooms have been recently updated, and the rooms are always spotless when we stay. I can't say enough nice things about the hotel and it's staff!Genuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Honey, Thank you so much for your feedback. It is great to hear that you enjoyed our complimentary breakfast and newly renovated spacious suites. I am particularly pleased to hear that our customer service went beyond your expectations, and will share your comments with our team. It is always our goal to make our guests feel at home. We hope to see you again soon. Sincerely, Tracy J. General Manager
"I'll Be Back"
The service is EXCELLENT! Greeted well and taken care of even better. They explained certain charges to me and broke down my bill. This hotel had everything I needed. Indoor pool and hot tub, a lovely small breakfast buffet, and a nice size room. The room even had two flat screen tv's! You could call the front desk and whatever you asked for they'll […] bring it to your room. All I can say is that these Suites were SWEET! Read moreGenuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Lee, Thank you for your comments. I am very happy to see that you enjoyed our customer service and large suites here at the Homewood Suites Westchase. We would love to see you again the next time you are in Houston. Kind thanks, Tracy J. General Manager
I was impressed with the quality of service that was given. On my next trip to Houston, I plan to stay there again.Genuine Hotels.com guest review
"We love Homewood Suites"
Nice suite with a kitchenette close to everything. Highway access is easy to get in and out to where you need to go. Pool was awesome, and was very clear. Although the water was turned off for a little bit, it didn't bother us because we didn't need it right then. Our area was flooded and we weren't able to stay the night we reserved the room, the staff […] was nice and moved our reservation to the next day with no problems. Read moreGenuine Expedia guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Guest, Thank you so much for your feedback! I'm glad that my staff was able to assist you in getting your reservation moved due to the flooding. I'm also glad you were able to enjoy our pool and full kitchenettes. Please come back and see us again soon. Kind thanks, Tracy J. General Manager
This hotel was clean, the staff was friendly and the breakfast was great. Solid hotel, would recommend to family and friends.Genuine Hotels.com guest review
"A Great Time"
We were very happy with the room, the excellent service, the polite and very welcoming staff, and breakfast offered was amazing. We would highly recommend this facility to all travelers. I would give the overall rating an excellent(5), staff (5), facilities (4), room cleanliness and comfort (5)!Genuine Expedia guest review
Response by Homewood Suites by Hilton Houston-Westchase Thank you for your 5 star review of Homewood Suites Houston-Westchase . I'm happy to hear that you enjoyed the staff, rooms, and breakfast! I do apologize that the pool wasn't clear. We are renovating this area now, and would love to see you again once it's completed. Sincerely, Tracy J General Manager
"Great family room"
The room was large enough for a 7 member family. The beds were a little too soft for us, but the hotel was in the process of renovations. The staff was very friendly and helpful.Genuine Hotels.com guest review
relaxation galore in the hot tub. breakfast was great, I'll be back.Genuine Hotels.com guest review
Very nice stay.Genuine Hotels.com guest review
Extremely clean hotel. Indoor pool was crystal clear. Staff was very accomodating.Genuine Expedia guest review
The people are very friendly and helpful. There was a bit of a mix-up with our room the first night. We had to stay in a smaller room. But, the did get our correct room the following night and were very friendly and helpful about it. It was clean and the breakfast was very nice. They need a few more seats for all the people that go to it but over all […] a very nice place to stay. Location is fantastic. Read moreGenuine Hotels.com guest review
This is a very nice hotel. Kept up very nice. We were only here for a road trip stop-over but the beds are very comfy and they have really nice pillows. We took advantage of the free breakfast the next morning.Genuine Expedia guest review
"Christmas in Houston"
Good = Close to everything including freeway. Grocery and pharmacy right down the way. Great room for family. Two seperate king bedrooms. Breakfast included. Dogs are welcome. Kenneth at the front desk was very helpful. Other staff were super nice as well. TV's nice. Kitchen appliances and dishes were nice. Nice neighborhood. We felt safe. Other folks […] staying at the hotel were pleasant. Bad= Lock on bedroom door was broke. Pans in kitchen were super cheap and hard to cook with. House keeper tried to chase use out by 10:00am on the day we were leaving. They were out of coffee everyday in the lobby. The quality of the breakfast food was low. Shower pressure was terrible. Monday must be laundry day at the hotel. The water pressure in the shower coursed on and off and many times was nonexistant. At times in would course on and burn you. The pool was broken. Not enough garbage cans for a family. The maid did not refill the room coffee. One day out of six. The have a small store on site, but no food for purchase. Read moreGenuine Hotels.com guest review
Couldn't believe what we paid for the room. Will definately stay there again!Genuine Expedia guest review
very courteous staff and very helpful. good breakfast.Genuine Expedia guest review
"Free breakfast and dinner (Mon-Thur)"
Was very comfortable hotel and super friendly staff who really made you feel like it was a home-away-from-home. Bed was very comfortable, good water pressure, gym was small but had few free weights two running and one eliptical, indoor pool looked nice and was heated but I didnt use it. Something that was not mentioned when I booked was they provide […] a full breakfast every morning and a revolving dinner menu every evening Mon-Thur, inclusive with every room rate. Laundry was returned same day by default. Overall a very comfy hotel & close to my work so was super convenient and well located to motorways and Westheimer with a million different restaurants. Read moreGenuine Hotels.com guest review
Response by Homewood Suites by Hilton Houston-Westchase Dear Bevan, Thank you so much for your feedback! I am glad to see that our customer service exceeded your expectations and that you enjoyed our many complimentary amenities here at the Homewood Suites Westchase. We would love to see you again soon. Kind thanks, Tracy J. General Manager
"Almost home away from home"
The location is quiet, off the hustle and bustle of Westheimer and the Sam Houston Frwy. Staff are most welcoming and there are the chocolate chip cookies during the week. We enjoyed the breakfast buffet offered every morning. There is enough variety that one can change it up everyday. It is not a restaurant. I liked the porridge to start. I usually […] took a milk and yougurt with some fruit for later. Coffee is always available. There is supper to be had Monday to Thursday complimentary from 5:30 to 6:30 with a varied simple menu. It is posted on the fridge in the suites. Families can feed their young children things they like before going to the restaurant. Saving dollars and tempers and whining babes. It was great one rainy miserable evening. Beer and wine available also. The suite we had 214 was not a great place for a view and the air conditioner was loud. We were too busy to bother with a change. Near the last day of an 8 night stay I noticed that the peep hole from the interior was plugged with tissue. Mentioned it to staff. Bed was good although back started to ache for it's own bed after 8 nights. I like all the pillows. I don't like the comforters because I don't know how often they are cleaned and replaced. I have stayed here before and will again. Read moreGenuine Expedia guest review
"vacaciones en houston."
fui a conocer Houston, y me parecio una ciudad hermosa, mi experiencia en el hotel fue muy agradable, muy amable el personal, el desayuno exquisito y variado, muy comoda la habitacion, la pase muy bien, mi estadia eran 6 dias y me quede uno mas. lo recomiendo...Genuine Hotels.com guest review
12/24/14 Cathy C Bartlett, New Hampshire
We traveled with our elderly mother to Houston for a family event. Our accommodations were perfect for us. The customer service and attention to our every need were outstanding. The breakfast buffet was the best we've ever received as a complimentary service. And, the rates were very reasonable!
"Amazing Customer Service - Boundryless Commitment"
12/19/14 Amit G
I walked in from Philippines which I thought has best customer service but from the time of check in and while I am still in the hotel, it has been a fantastic experience with Homewood Suites, Westchase, Houston. Front Desk, Housekeeping , Catering team is all so well trained and hospitable, that I felt so confortable and like being at home. They were so approachable and forth coming, i do not have words to describe. Tread mill in the fitness center broke and what surprised me, that the hotel made arragements for the guests to use the fitness center in hotel on other side of the street........I was just amazed........ 1) Very Neat and Big Rooms, Separate living and bed room...... 2) HIGH CLASS and HIGH Speed FREE WIFI 3) Kitchennete - being a vegetarian, I know how important it is 4) Several Veg BFAST options available 5) Mon thru Thursday, evening Dinnnnner 6) Personal Hygine kits in room....there are so many good things, that i will run out characters or time :-) My office was just across the street , so it was very well located in and around business area...... I fully recommned this hotel to each and every guest...... I wish all the good luck to the hotel staff..........Stay Blessed......Merry Christmas and Happy New Year...... From- Amit Goyal
12/16/14 LeAnn R
This was a wonderful stay! Like the previous post says "A home away from home" I booked a one bedroom suite that was perfect. Each room has a full kitchen and the bedroom is separate from the living area. Which was great for entertaining aka Pre-gaming. The breakfast was excellent in the mornings! I would definitely stay again, especially for the low price I got for the room. I won't disclose that ;-) Oh yeah, how could I forget, its FREE breakfast & dinner!!!!! Major Plus +
"Our home away from home"
12/15/14 Gwen H Garland, Texas, United States
Homewood Suites is truly our home away from home. On a scale of 1 to 10. I rate this hotel stay a 10. We started staying at the Homewood Suites after having bad experiences at several different hotels in Houston. Including getting our car hit by on the parking lot during the night. After trying hotel after hotel we ultimately found Homewood Suites. We are so happy that we located this hotel. It has become our home away from home.
"Feels like home"
12/15/14 Apsyyy Mumbai (Bombay), India
very good hotel, spacious suite rooms, well decorated, good service, and the breakfast is amazing. you hardly find good complimentary breakfast in American hotels but this hotel surprisingly had good complimentary breakfast with lot of variety. Everything was good about this place. I had a short but very comfortable stay here. I traveled here for business purpose
12/10/14 Gina Y Midlothian, United States
Great hotel. Breakfast was excellent. Suites were clean and comfortable. Located just where we needed to be for our business trip. Staff was friendly and informative. Have stayed here previously and will definitely stay again.
"Very Friendly "Home""
12/06/14 Virtual_dirk Stellenbosch, South Africa
One of my colleagues suggested to move there as it was only across the road and about $20 a night more. What I got was a lot more!! First super friendly and efficient staff. Most Texans are great but these guys and gals are just a notch better.... A warm welcome. Clean well appointed rooms with a small kitchenette. There is a swimming pool and jacuzzi. A laundrette. a Small shop where you can buy something to nibble on. Coffee tea and fruit in the foyer. Ample parking. Light breakfast and evening meals are available during the week. And you are close to a lot of shops and restaurants. It is so nice that I applied for a rewards card!! I really hope to be back and earn more points. It says a lot.
"Great overnight in Houston"
We are Hilton Honors members and booked this room for an overnight before our son flew out of Hobby to return to college. The ability to check-in online and select our room is great. The staff at the front desk were very professional and helpful. We were even contacted shortly after check-in to ensure our room was satisfactory. The area around the hotel was very safe and we were close to several popular restaurants and shops. Breakfast was excellent, numerous choices and all items were fresh and served at the correct temperature. All in all a great stay.
11/29/14 April M
Very pleased with accommodations and amenities. Front desk not very knowledgeable on surrounding community (activities, restaurants, etc). Hotel is on a toll road which is a little annoying each time we want to go somewhere.
"Great weekend deals."
11/19/14 ArloAdolphs Galveston, Texas
Homewood is setup as an extended stay for business people and charge more during the week. Fri. Sat. Stays are deeply discounted, okay you don't get the free drinks in the evening but everything else is great. This property is kind of tucked away so use your GPS to get there. Our nephews wedding was nearby on a Sat. So we stayed Fri. And Sat. Nights. We love the suites concept for traveling with our daughter(11) but the stocked kitchen was a nice plus. What with the wedding and the hot breakfast downstairs we didn't eat much in the room but having real plates and silverware was an added bonus (just rinse and put them in the dishwasher). Also very quite, went swimming with my daughter a couple of times and had the pool to ourselves both times. Finally the staff was great , friendly and accommodating. Only downside was FoxNews playing 24 hours in the lobby. Would have liked to have seen VH1 or AMC or something over that constant dose of "reality" every time we went in or out.
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