"Clean, Friendly Family Hotel"
I stayed here with my two children the night before our movers got to Grand Rapids. My parents stayed in the room next door. Our rooms were clean and spacious. It's so convenient to have a refrigerator and table in the room to feed your children. The breakfast in the morning is great. You can grab a tray and bring the food up to your room if you prefer. […] We ate dinner at The Olive Garden which is next door--the parking lots even connect. The staff was very helpful and let us know when they got a last minute cancellation so my parents could stay a second night. Can't beat a place like this for families. Read moreGenuine Hotels.com guest review
Super clean, excellent breakfast options, quiet, in room kitchenette, home'y feeling. Location safe but not near tourist sites.Genuine Hotels.com guest review
The hotel is under construction for remodeling, but there was never a noise nuisance. The hotel was clean and all the employees were nice. Because of the construction, they're snack area was greatly reduced, but I'm sure this will be fixed once the construction is done. I would definitely stay here again. Lots of food places close by and an easy ride […] into downtown. Read moreGenuine Expedia guest review
Response by Homewood Suites by Hilton Grand Rapids Hi Ken, Thank you so much for your wonderful review! We are so glad that you chose to stay with us, we know there are many lodging options to pick from so your trust in us to provide you with the best of accommodations, service and amenities is very much appreciated. I apologize for the lack of pool towels available, please know that we have discussed this with the appropriate team members to ensure that it does not happen again. We absolutely love our location, and I'm glad you do too! The choices for shopping and dining are extraordinary! We can't wait to see you again, and show you all of the changes that our renovation has brought! It is going to be stunning! Warm regards, Cassaundra Hickok Director of Sales
This hotel has very comfortable beds, a lot of space in the room and a great breakfast. Each item on the breakfast buffet was excellent. The rooms in the suite can be closed off and one person can be sleeping while the other person watches TV.Genuine Expedia guest review
Response by Homewood Suites by Hilton Grand Rapids Hi Tami, Thank you so much for your kind review! We are thrilled to hear that you had a great experience with us! We absolutely love our huge residential style suites--they give our guests a peaceful and private place to come back and relax after a day of business or a night on the town. We would love to see you again when your travels bring you back to the Grand Rapids area! Kind thanks, Cassaundra Hickok Director of Sales
"Nice hotel for the price"
It met our needs. I thought the price was great for the space.Genuine Expedia guest review
"I'll never stay there agaun!"
I was very idssatisfied with my stay! Although my room was paid in full and non-refundable, the hotel insisted that I leave a credit card at check-in for incidentals. I don't own a credit car and told them that I would leave cash as I always do at hotels. They wouldn't take the cash. I was told that if my friend had not allowed them to use her card, […] they would have had the 6 of us leave and go to a different hotel. As is turns out, they charged (not held) the "incidental" fee for both rooms on my friend's card and thankfully she noticed it a few days later. She called and they are going to have the charge removed. This is why I don't give them my debit card. Like I said, I son't own a credit card. Read moreGenuine Hotels.com guest review
Response by Homewood Suites by Hilton Grand Rapids Dear Guest, Thank you for your review. Please accept my apologies for the negative experience you had at our hotel. I'm very sorry for any inconvenience caused by our policy of needing a credit card to hold for incidentals. I'm also very sorry for the error made by our computer system and for not catching it immediately. I have already addressed this with my front desk staff to ensure everyone is properly trained going forward. I'm glad that we were able to get everything straightened out and I hope that if you find yourself back in the area you will give us another opportunity to regain your trust. Sincerely, Rebecca K. General Manager
The hotel was in great condition and the rooms were very nice. Our experience with the staff, however, was not as great... According to the website, check in was anytime after noon but because the previous group checked out late, they couldn't get us into our room right away. That would have been fine except housekeeping took extra long cleaning our […] room even though they were told to hurry and even got another room cleaned before ours (a group that arrived after us). We had to wait in the lobby for over an hour! Along with that, the website said they'd have DVD players available and they didn't... Overall a VERY disappointing experience. Probably wouldn't go back. Read moreGenuine Hotels.com guest review
Response by Homewood Suites by Hilton Grand Rapids Dear Sarah, Thank you for your review of the Homewood Suites Grand Rapids. I'm glad that you were able to enjoy our newly renovated rooms, but I do apologize they were not ready when you arrived. Our check in time is 3 PM and I really appreciate you letting us know that it was listed incorrectly on Hotels.com. We have since updated the information for future guests. Also, we do have DVD players, but I apologize that one was not available during your stay as they are on a first come basis. I really hope that you will allow us another opportunity to show you the level of service of which we are capable of on your next trip to Grand Rapids. Sincerely, Rebecca K. General Manager
The rooms was nice. I did not like the fact that Hotels.com did not say that the pool and hot tub was being remodeled. My sole purpose for going to the hotel was to take my kids swimming. They offered to let us use the pool at their sister property. It was cold and snowy and I had small children I had to take in and out in the cold, wet. this was not […] a good experience. rooms, hotel, and staff was great. Hotels.com should be aware of what's going on with the properties they market. Read moreGenuine Hotels.com guest review
Response by Homewood Suites by Hilton Grand Rapids Dear Carla Harvey, Thank you for your review of the Homewood Suites Grand Rapids. I'm glad that you enjoyed our newly remodeled suites. Please accept my apology that our pool is under renovation, and that it was not made more clear on Hotels.com. I understand why you would be frustrated by this. We are excited to be able to offer our guests a salt water pool, and are looking forward to it being finished very soon. I hope that you will be able to come back when it is finished so your kids can try it out. Sincerely, Rebecca K. General Manager
"Clean, but terrible breakfast"
Newly remodeled, so nice and clean. Two things that drove me nuts, though. No full length mirror in the rooms! Strange after a remodel. The coffee was the worst I've ever had - undrinkable, for me - and tea water was not hot enough to brew the tea. So good for sleeping, but don't count on breakfast.Genuine Hotels.com guest review
Response by Homewood Suites by Hilton Grand Rapids Hi Susan, Thank you so much for taking the time to review our property on your recent stay with us. We absolutely love our newly renovated guest suites! I am so glad that you enjoyed them too! I am terribly sorry that your breakfast/coffee experience at our hotel was disappointing. We are reviewing your comments with the food and beverage department to ensure any deficiencies are corrected. On behalf of the entire team, we thank you for your feedback, and are truly sorry we did not succeed in creating a memorable experience for you. We hope to see you on your return trip to Grand Rapids to show you how we have used your comments to better our hotel. Kind regards, Cassaundra Hickok Director of Sales
The only downside was that when I booked, they neglected to tell me that the pool was being renovated.Genuine Expedia guest review
We had a great 2 day stay at this hotel during parents weekend at Calvin College. Great breakfast, quiet hotel and a nice suite big enough for our son to stay with us on the pull out couch.Genuine Expedia guest review
"Hotel in Grand Rapids"
We had just stayed in a hotel in Missouri were renovation was taking place and we were not pleased to see that the same thing was going on in this hotel. When I asked the front desk for a quiet room, they said we would be on the third floor and the renovation was on the first floor. Once in awhile we would have to walk around wallpaper, or other building […] stuff but we certainly did not suffer because of this. The housekeeping staff kept forgetting to give us dishcloths, towels or a bathmat. When I asked them if we could have whatever we missed, they seemed not to understand what we were saying. While we had put our do not disturb sign on the door, they came in anyway. We were really not impressed with the houskeeping staff except for one. (I can't remember her name but I did tell the front desk) She was only there once or twice but did a good job. The kitchen staff made the most delicious breakfasts and dinners. They made sure we had something different every day. We did not cook any meals ourselves. It is too bad there is only one elevator because the staff had to use that one too. Going down we took the stairs and going up the elevator. Read moreGenuine Expedia guest review
"Great Stay with a very friendly pet policy"
We stayed in the 2 King Room Suite. It had a fireplace in the family room. The bedrooms were spacious and had a bath in each bedroom.The suite was very clean. Our stay was well timed because the hotel was just redone, every thing was new.Genuine Hotels.com guest review
"Great hotel for price"
Loved this hotel. The staff were a bit of a disappointment due to their lack of knowledge but otherwise a very pleasant experience.Genuine Expedia guest review
"Close to Calvin College"
We really enjoyed our stay at Homewood, I don't think I've ever had better service from a hotel and the breakfasts we're awesome. In the future I wouldn't hestiate to stay here again and I would refer this hotel with confidence to anyone! Great Hotel!!Genuine Hotels.com guest review
"Will stay again"
Was a great place to stay with the grandkids. Lots of room and they loved the pool.Genuine Hotels.com guest review
This is a very nice hotel. Unfortunately the walls are paper thin and you can hear every sound (and noise) throughout the night. We stayed in a suite with a separate master bedroom. The only bathroom however is located in the master bedroom so our daughter had to come through our room to use the bathroom. Very poor design. Eventhough we are Hilton members […] we probably will not stay at this hotel again... Read moreGenuine Hotels.com guest review
Tidy yet shabby.Genuine Hotels.com guest review
We stayed at the Homewood Suites for the Grand Rapids Marathon. The staff were very friendly and the hotel is very clean. Our stay couldn't have been better!Genuine Hotels.com guest review
"I recommend and will return"
Very welcoming and helpful staff. This hotel was above my expectations. The complimentary breakfast choices exceeded all other hotels I have stayed at. Clean, very comfortable. The hotel was full, and we did not have any trouble with noise from other guests.Genuine Hotels.com guest review
Always please with Homewood Suites!!Genuine Hotels.com guest review
"Great place to stay"
We enjoyed our room. Only thing they said it was a king, not sure about that. We have a king at home and this bed was smaller., but still comfortable. We will stay again.Genuine Hotels.com guest review
Very roomy, pet friendly and fantastic weekend breakfasts!Genuine Hotels.com guest review
Excellent hotel! Beautifully maintained with all the amenities - even a basketball hoop outside! I would definitely stay there again.Genuine Hotels.com guest review
"Great hotel for family"
They do very well to accomodate families, and having the separate bedroom is great with kids.Genuine Hotels.com guest review
"EXCELLENT Place to stay!! We'll be back"
This Hotel was fabulous! Our suite had a full kitchen..seperate bedroom..big living area! They offer a full breakfast FREE!!The price was very low...we are definately coming back!Genuine Hotels.com guest review
Employees were very nice and accommodating.Genuine Hotels.com guest review
"Nice and Clean the SECOND time around"
I checked in around 10:30pm, very tired, and got all the way up to my room on the third floor and upon entering the room was "welcomed" by a paper on the table for someone who's name was NOT mine, which was quite awkward thinking they gave me someone else's room by mistake. Then I went to use the bathroom and lifted the lid and there was urine all over […] the seat.... Then I saw hairs all over the floor and water ring marks all over the bathroom counter. Clearly, the bathroom had not been cleaned at all. Also, the pillows looked as if they'd been tossed into a pile on the bed instead of being neatly arranged. I called the front desk and the manager himself came up with toilet brush and some cleaners... I expalined my discomfort with the room's cleanliness and asked for a new one. He was fairly accommodating but did not seem very sorry. I went back downstairs and was finally in a new room, much cleaner by 11:30pm. Likely would not go back here. Read moreGenuine Hotels.com guest review
We had a very enjoyable stay. The staff was very kind and accommodating.Genuine Hotels.com guest review
"sink into your bed"
Homewood Suites are always nice properties. The breakfast was excellent!!! Room was micely laid out but there was some lack of good housekeeeping (some mildew around the tub, fuzz balls behind the end tables, used washcloth beneath vanity. Beds were extremely soft. Wife and I ended up sleeping across the foot and the head to avoid sinking into mattress. […] Backache in the morning--but I like a hard bed (75-80 sleepnumber0 several other guests also expressed the problem. Read moreGenuine Hotels.com guest review
We always have a great time when we stay at the Homewood Suites in Grand Rapids.Genuine Hotels.com guest review
"Not your typical Homewood Suites"
I have stayed at Homewood Suites before but this specific property was not as good as the others. The room was clean, but the bathroom tub, floor and walls looked old and not very clean. The toilet was running all the time becaause the flapper would not close all the way. The tub looked old and the caulking around it was cracked and coming off. The […] coffee machine in the room was the tiny, standard hotel coffee machine, but the one in my room was dirty inside and out. I don't mean it hasn't been washed, it looked like the stains on the glass decanter, heating plate, and the outside of the machine was baked on. I guess the age of the property makes a big difference in the look and feel of the hotel. The hotel had free Wifi, an excercise room with two pieces of equipment, and an indoor swimming pool. Read moreGenuine Expedia guest review
It was a great pet friendly hotel. No surprises at check-in. Very clean and well kept. The soft bed was wonderful. It was a little difficult to get in and out of the parking lot, but other than that it was a great place.Genuine Hotels.com guest review
Excellent in every word. Staff, breakfast, clean room, just to name a few.Genuine Hotels.com guest review
"Great hotel option close to airport"
We stayed here after arriving into the airport late at night and waited until the next day before driving up north. Service was exceptional with a great breakfast in the morning and a friendly staff. You can tell that the hotel is a little more dated than other Homewood Suites, but I would definitely return for a visit.Genuine Hotels.com guest review
"Excellent..Home away from home!"
I stayed for 10 days during the holidays in December and had a wonderful time. Friendly enviorment, free delicious breakfast offered daily, free dinners during the weekday, and courteous daily housekeeping. Comfortable room, comfortable bed, highly recommend it. Five stars '__'Genuine Hotels.com guest review
We stay at this hotel every time we are in the area. It is our absolute favorite. Staff is friendly, hotel is clean & the location couldn't be better. We especially enjoy the hot breakfast and the dinner served Mon. - Thurs. evenings. While we do use the pool, it is a bit chilly at times. They keep it at about 80 degrees, but the air is cold so perhaps […] increasing the air temperature would make it feel less cold? Other than that, we've always been very happy with our stay there. Read moreGenuine Hotels.com guest review
"Grand Rapids Homewood"
Nice hotel in the middle of shopping and restraunts. Friendly staff. Would like to have a more comfortable couch in the room and a bigger TV, but over-all a nice hotel to stay at.Genuine Expedia guest review
Bra rymliga och fräscha rum. Trevlig personal och bra frukost. Extra plus för middag. måndag-torsdag, som ingår i priset.Genuine Hotels.com guest review
Response by Homewood Suites by Hilton Grand Rapids Hello! Thank you for the great review! We are thrilled that you enjoyed your stay with us. We love our spacious, newly renovated guest suites and our breakfast and dinner offerings, we are so glad that you did too! We look forward to seeing you again when your travels bring you back to the Grand Rapids area. Warm thanks, Cassaundra Hickok Director of Sales
Alltid lika trevlig personal. Rummen nyrenoverade och fräscha.Genuine Hotels.com guest review
Response by Homewood Suites by Hilton Grand Rapids Hi! Thank you for the nice review! We are so thrilled that you chose to stay with us, and that we were able to provide you with friendly service and beautiful, newly renovated accommodations! We hope to see you again when your travels bring you back to Grand Rapids. Regards, Cassaundra Hickok Director of Sales
Trevligt hotell med stora sviter. Bra frukost och mycket trevlig personal.Genuine Hotels.com guest review
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