For what was needed it was alright. The only reason I score the overall so low is due to what happened the morning of checkout. When we went to take a shower the handle was broke so we called the front desk. They sent up a housekeeping supervisor to try to fix it (bad idea) and when she tried to fix the handle fell into her hand. She proceeded to think […] what room was available for us to shower in and she came up with a room that had previously checked out that morning. I guess the look on our face was enough for her to realize that was not going to work. She eventually put us in a vacant clean room so we could shower. Read moreGenuine Hotels.com guest review
"Enjoyed our stay!"
Excellent service, employees friendly and helpful. Very clean. Good location. Beds too hard for me, I'm used to pillow top mattress, couldn't sleep well. WiFi was way too slow, sometimes off entirely.Genuine Hotels.com guest review
"Large Room & Kitchenette - Great Customer Service!"
My mom and I stayed in the one bedroom suite last weekend while visiting my grandmother in Good Shepherd Hospital. The room was very large, with a seperate bedroom, living room, dinette table, and kitchenette with full size refrigerator, microwave, and stovetop. Even the dishes, glasses, pots, and pans were provided! This is an older hotel that could […] use some updating, but the staff was very nice and the free breakfast was quite good. In addition, free dinner is provided Monday through Thursday. I would have given it a petfect rating, but my only complaint is that the room smelled like smoke. We will definitely stay here again - it's the best deal for your money. Read moreGenuine Hotels.com guest review
"Beautiful with family atmosphere"
Felt like family with out the headache.Genuine Hotels.com guest review
"Family holiday vacation"
The hotel staff was great!Genuine Hotels.com guest review
"Luxurious; great value"
It was wonderful, like a well-decorated little Manhattan apartment. It was a great value.Genuine Hotels.com guest review
"Large, comfortable and reasonably priced suites..."
Nearly perfect stay and absolutely great for us instead of crowded couches and spare bedrooms at my parents home over the holidays.Genuine Hotels.com guest review
First we were given a smoking room without being asked. The rooms are outdated and just had a nasty dirty feel to them. Wi-fi worked half of the time. Breakfast was not good either. Very disappointed overall and definitely not your typical Homewood Suites that we stay at when we travel. Will not returnGenuine Hotels.com guest review
"Enjoyable weekend away."
Nice, clean hotel with good meals and friendly desk clerks. Lots of room in the suite. The sofa was a little soft--hard to get out of--but a very enjoyable stay.Genuine Hotels.com guest review
"Good room great breakfast"
All good, sofa was a little hard and tv a little smallGenuine Hotels.com guest review
"In town for friends wedding."
We arrived early but the guy at the front desk went above and beyond to let us check in. I didn't get his name but he was awesome. The room was great. We had a smoking room and it did NOT smell like smoke!! Wish I knew what they cleaned with!! We will definitely stay here again when in Longview.Genuine Hotels.com guest review
We were really surprised to have such a nice place to stay for such a reasonable rate. We were not only served a nice breakfast but a very nice dinner each night. This was important to us as we were there for a medical proceedure and not having to go out was so much easier on the patient. The staff was very helpful with all of our needs. We felt like […] we were with friends and family. We plan to return in February and are looking forward to our stay. Read moreGenuine Hotels.com guest review
"Never judge a book by its cover"
We were visiting family for the Thanksgiving holidays. When we first arrived from the outside appearance we were please with our choice to stay at Homewood suites. Unfortunately a very friendly staff, remodeled lobby ,and a fresh coat of paint on the exterior does not make for a dirty room. The most important parts of a hotel room are the bathroom in […] the bed. The bathroom had a very dirty tub peeling paint from the wall yellowed door frame. The bed was awful !!! The mattress was covered in a plastic bag so that every time you moved you could hear the mattress crinkle. The pillows were so old and so thin that I had to go across the street to Kmart and buy new pillows just to make it bearable. This was the first and the last of my stays at Homewood !!! Read moreGenuine Hotels.com guest review
"More than bargained for!!"
The room was way more than we bargained for. To comfortably fit 5 people is a feat but this hotel did that and much more with a private room with 2 queen beds and a pull out sofa bed in the separate living area. We will be staying again! It even had a full kitchen so if we didn't want to eat out, I could cook!Genuine Hotels.com guest review
"Disappointed for a Homewood Suites"
The breakfast could have been much better. We've spent time at other Homewood Suites and the food did not compare. Also, the road noise outside our room was awful. It sounded like a drag racing strip.Genuine Hotels.com guest review
"good and great"
niceGenuine Hotels.com guest review
A brief one-night stay on our way to an early-morning Shreveport meeting, we were pleasantly surprised by the scope of the room. Had we known, we would have arrived earlier to make the most of the amenities available! As it was, we only had a few hours (basically to sleep) but we were impressed. The room was spacious, the bed comfortable, and the in-room […] supplies were good. We will be back to this hotel and will consider Homewood Suites in general for our next hotel stay! Read moreGenuine Hotels.com guest review
"Full suite is sweet"
Really nice place with kind staff. Would return happily.Genuine Hotels.com guest review
"Best in Longview"
I've been living out of hotels in Longview for 6 weeks, and I've stayed in 4 different hotels. Once I stayed at Homewood, I didn't look for another hotel. It was by far the best experience. The staff was very friendly and prompt. I never had to wait for anything. Christine, in particular, always remembered my name and made me feel at home.Genuine Hotels.com guest review
"Perfect for the Discriminatory Guest"
Nice 2 room suite. Was perfect for the small group we had.Genuine Hotels.com guest review
"Most accommodating, friendly staff ever!"
We stayed at the Longview, TX, Homewood location for 5 nights and other relatives stayed 2 or 3 nights while in Longview for a wedding. We chose it for the "home away from home" feeling with a kitchen, living room separate from the bedroom, etc., and because we have enjoyed other Homewood Suites. The hotel's staff was honestly the friendliest and most […] thoughtful we have ever encountered and we have stayed in many hotels and chains. They are very accommodating to children, make a special effort to place you in the area of the hotel you request, and keep everything clean all day. We declined room cleaning for a couple of days as we were out a lot of the time, and returned to still find fresh towels hanging in a bag on our doorknob outside the room. The breakfast was a nice buffet and goes till 10 AM--I would have liked more variety in the entrée day to day--but good, nonetheless. We were never there for the evening meals, as had other plans, but heard they were nice as well. Outdoor pool area is one of the largest, cleanest, and most private I have enjoyed at a large hotel. The area of town is a little noisy, next to a busy highway, so if you stay here, maybe ask for the back side of the hotel. There are newer areas of the city with respectable hotel chains, but you will not beat the staff, elegance, or size of rooms that Homewood offers, truly! Read moreGenuine Hotels.com guest review
"Ok for the short time we were there."
Breakfast was good. Beds & bathroom were clean. We were only there about 8 hours. Neighborhood was ok. Couch bed was very uncomfortable.Genuine Hotels.com guest review
"Great place to stay with family"
We came to town to visit family at the last minute and booked 2 rooms because there were 4 adults and a baby. The rooms were very spacious and clean. Very comfortable. And a great breakfast was included. Would definitely stay here again!Genuine Hotels.com guest review
"Welcome back to the 80's"
A clean, but unusually furnished hotel room with white kitchen cabinets that look 20 years old, and furniture from the 80's. Your money can be better spent..Genuine Hotels.com guest review
"close to everything"
Our stay was amazing. The staff was very helpful and the rooms were clean. The pool was great. Very family friendly hotel. I will definitely stay there again.Genuine Hotels.com guest review
We liked the hotel in general but we were disappointed with the housekeeping department our room was not clean and paint in the bathroom was peeling off but the staff was nice.Genuine Hotels.com guest review
Hotel was very nice, in excellent condition - clean, New carpet and wallpaper, smelled clean, nice decor. Staff were excellent - friendly, professional, and knowledgeable. Room - Wi-Fi was weak, couldn't access it from bed. Had to go in living room. Cleanliness - room appeared clean, except maid left used soap from last guest in bathroom. Luckily she […] also left fresh soap. Breakfast was good. Food in buffet was fresh and hot, except they ran out of coffee and creamer and I had to wait while they made more. Then the cook put out an old thermos off coffee that was cold. I had to tell her about it before she realized her mistake went and made a fresh pot. The fresh coffee was good, just had to wait too long for it. Rest of breakfast was good - eggs and sausage were fresh and hot, properly covered, and the dining room was very clean, even though we got there at 9 and they had been serving since 7. Overall a pleasant stay, but they made some small errors in execution. Read moreGenuine Expedia guest review
"Enough Room to Strech Out"
Seperate bedroom was great. loved the location for what we had planned. The Breakfast was acceptable, but could have been better. Would stay there again.Genuine Hotels.com guest review
Everyone and everything was superb!Genuine Hotels.com guest review
"Great desk staff, clean, but poor restocking"
The desk clerk, Christine, was GREAT - gave us the warmest, most sincere welcome we've ever gotten at a hotel upon check-in. The hotel was generally clean and comfortable. The room layout was excellent - true separate bedroom with double door entry, sleeper sofa & armchair both comfortable and well placed. The maid / cleaning service was mixed quality. […] Room was clean, bed well made, towels replaced. But, toilet tissue was down to a few sheets on one roll and maid did not replace either roll!! Had to go to front desk to get toilet tissue. :) Also, dishwasher soap not replaced 2 days in a row. Also, trash from room across the hall, left in hall by that guest, was not picked up until about 26 hours after being left there. The hot breakfast was decent but not great - the scrambled eggs were consistently a bit underdone. Read moreGenuine Expedia guest review
I have stayed at other Homewood Suites and this one falls a bit short it is a little outdated old furniture but it was clean. The sheets that were on my bed had a big tear on them but since the bed was very big it was no problem. Bed was comfyGenuine Hotels.com guest review
we appreciated the warm welcome, efficient check in, comfort of room and excellent rate.Genuine Hotels.com guest review
Check-in was a breeze the attendant was very warming. Room was good except there was hair left in shower on wall. Really enjoyed the full kitchen. Breakfast was not very good, although hot.Genuine Expedia guest review
"Within a mile of my event"
I have nothing to complain about.. It was just what I could ask for and even beyond that.Genuine Hotels.com guest review
"The best hotel ever!"
We appreciate for the comfortable stay in this hotel like home. Loved the room with separate bedroom and full kitchen and dining table. Living area has sofa bed that was comfortable. Complementary breakfast and dinner buffet(Mon-Thur) was such nice thing they do. Had complementary beer,wine, cookies as well. Outside pool, gym, basketball court were […] good as we brought kids. Walk distance restaurants were great. There were Mexian, Pizza, Japanese, Donuts place. Only thing was that house keeping did not come everyday and had to go to the front desk to ask for some towels, shampoo and stuff. Read moreGenuine Hotels.com guest review
We arrived in town to attend a Family Member's funeral. Everyone's homes were filled trying to accommodate other friends and family that were in town as well. So we were able to book the Homewood Suites to accommodate my travel companions and we were more than pleased. The rooms are clean and very spacious. I would definitely stay at Homewood Suites […] for my upcoming trips. Read moreGenuine Expedia guest review
Our stay was wonderful. the hotel was located close to the hospital where we were visiting my brother. the staff was wnderful and took very good care of us. my mother is in a wheelchair and she was very comfortable.Genuine Hotels.com guest review
Only thing I really believe needs improvement is healthier breakfast items.Genuine Hotels.com guest review
"Convenience to our other business contacts"
Within blocks of our intended business destinations. Luxurious accommodations and was everything we expected.Genuine Hotels.com guest review
"Would stay again!"
Great location and perfect for our needs. Huge rooms with plenty of space. Not a big selection at breakfast but tasted good. Very nice pool and surrounding area.Genuine Hotels.com guest review
i usually have dust allergy problems at hotels, but not here. the rooms were great! staff was friendly! good choice in longview.Genuine Hotels.com guest review
"Enjoyed our stay and friendly staff"
Our stay was great, the breakfast was very good, and the staff was friendly.Genuine Hotels.com guest review
"Huge rooms in suite"
Bed comfortable, huge rooms in suite, good breakfast. What more could you want.Genuine Hotels.com guest review
This hotel was awesome. The room we stayed in was an actual suite. It had a kitchen area/living room area which was separate from the bathroom and the bedroom area. The bed room was also separate from the bathroom. No, turning the light on to the bathroom and waking everyone up with the light. Very spacious! Beds where comfortable...the only complaint […] I had was we were not there long enough to actually enjoy it. Read moreGenuine Hotels.com guest review
We only stayed in our room for the evenings since we were attending a meeting outside of Longview. The room's layout was very comfortable. Even though we were on the 1st floor, it was quiet. The check in only took moments - easy and efficient. We did not eat breakfast there or experience the facility as a whole so cannot comment on that. Very good location […] with easy access to Highway 80. You have to drive at least 10 minutes to get anywhere for much of a selection for restaurants. Read moreGenuine Expedia guest review
Hotel staff was not willing to give us room with two beds because booked by Expedia and she said she could not change nor could she accept my tax exemption form. Everything was "no sorry I cant do that 'Genuine Expedia guest review
"Was disappointed in the condition of the room."
Found coffee pot dirty. TV remotes on two out of three TV's did not work. Breakfast was thirty minutes late getting eggs out for guest.Genuine Expedia guest review
Was pleasantly surprised at how nice it was. Very well maintained and room was cozy, comfortable & clean. Nice touches like a fireplace and jacuzzi tub were an added bonus.Genuine Hotels.com guest review
Overall I enjoyed my stay. Clean room and nice staff. Complimentary breakfast daily and supper on the weekdays accompanied by free beer and wine from 5-7. Only complaint had nothing to do with hotel but the bikers leaving the bar across the street. Woke me up every time. Stay on the back side if possible.Genuine Expedia guest review
"Our favorite hotel in Longview"
Very comfortable, suites are nice with kitchen, dishes, fold out couch, sperate bedroom.Genuine Hotels.com guest review
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