Mercure York Fairfield Manor Hotel - York

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Genuine Hotels.com guest review

While some individuals were excellent at service and really working, the picture is one of failing hotel. This was our first time at this hotel and definitely the last. The mattress was worse than in the worst no star hotel with springs poking up and buttons sitting in your back. The restaurant service was good in parts but our dinner was spoiled by […] a waitress standing around and assailing the next table at high volume about the changes in her village! There was no WiFi available, when complained told, that maybe someone was fixing it. Took laptop to at their request to reception, but no connections possible, The bathroom looks like something out of the 1940's with old taps and bathroom suite. The hotel looks tired and dated and not what we expected at global standard for mercure. Ibis are better equipped and at a higher standard. Read more

Genuine Hotels.com guest review

We stayed at this hotel one night and another 4 star hotel the next, paying slightly more for the Mercure. The comparison, given that they are both 4 star hotels, is striking. The first thing we noticed was how the actual hotel is a far cry from the impression you get of a rural country house hotel from the official photos! The Mercure is ok, but it […] is three and a half stars at best. The staff were excellent (we arrived at the same time as a coachload) but the rooms are in urgent need of a revamp considering this is meant to be several grades above an Ibis and Novotel in Accor's portfolio. The bathroom in the room was perfectly clean but poor in terms of facilities (one of the most pathetic showers ever and taps that even Hulk Hogan would struggle to use). There was no fridge in the room, the TV had very few channels and the king sized bed was just two attached single beds. This isn't a place to avoid, and it wouldn't take much to bring it up to standard, but if you want to stay in York, book the Novotel for roughly the same price, and if you want to stay in the country outside York, book Aldwark Manor for roughly the same price. This hotel fits neither criterion which is a pity as the staff are great and the potential for the hotel is huge. Read more

Genuine Hotels.com guest review

very pleasant in all aspects. Park & ride just down the road. Ist time with mecure, will use hotel chain again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stayed overnight for my hen night with friends and future family and we couldn't of picked a better hotel. Everything was what we hoped for. .Breakfast was excellent, service and staff were great. Couldn't fault it. Our friends and family will be back again..

Genuine Hotels.com guest review

The hotel staff were very welcoming and helpful, the manager Randal was superb at helping all 18 of us check in smoothly. The breakfast was well worth the money. Would be my hotel of choice again in a heartbeat.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I stopped in bedroom 211 it was not clean and it was sold as a double, two beds pushed together, but they did not meet snugley so a ridge in the middle was not good,the tv remotes back was missing, only one pot of milk, the room was cold radiator not working,the bathroom sink taps would only let a dribble of water out, if you want internet in your room […] you have to pay,but it is free if you want to sit in the bar area?,breakfast is not mentioned when booking the hotel,on arrival i checked to see if it was included,and was told it was an extra £10.00 if booked today or £13.00 if i decide i want breakfast in the morniong,so oveall i would not recomend this 4 star hotel from the outside and two star inside, I regulay stay in hotels two or three times a week and believe me your better off going to the premier inn two miles down the road,or many other hotels in york other than this one. Read more

Genuine Expedia guest review

Generally good but some very noisy and ignorant guests! It's a pity people don't have any manners or know how to behave in hotels anymore..........

Genuine Expedia guest review

Excellent hotel, our deal provided great value for money. Excellent food at good value, friendly staff, good location.

Genuine Expedia guest review

We stayed here on the weekend it snowed. Arrived at the hotel after a cold day walking around york to chek in. The hotel is a drive out of town although there is the park and ride, but this stops running early so it is a £10 taxi back into town for a drink. We got to our room through a dark corridor, found the light switch later that night, and into […] our freezing cold room. There is a sensor which only puts the radiator on when there's light in the room. Sorted the heating out and left the light on to heat the room while we went for dinner but the tiny radiator was not enough to heat the large room. It's generally clean and tidy and warm running water. I would stay in town for a bit extra next time to save the taxi ride. Read more

Genuine Hotels.com guest review

Lovely room on 2nd floor, quiet, clean and very comfortable. Good breakfast and friendly staff. We had dinner room service and it was very good.

Genuine Expedia guest review

Second time I have stayed there. Just outside of York, loads of parking, good modern, clean room, staff very helpful. I will continue to use this excellent hotel

Genuine Hotels.com guest review

a really comfortable place,clean quiet and friendly on the night we stayed.

Genuine Expedia guest review

Very well located (if you have a car) and full of atmosphere

Genuine Expedia guest review

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Genuine Hotels.com guest review

The reception was welcoming on arival but not good morning or good evening from the reception staff wt any other time during the stay. They will also not accept a debit card as a way of having an account to pay at the end of your stay which I found annoying espcially as they will accept debit card as payment in the resturant. The resturant was very […] disappointing because of the time it took to serve food like waiting 20 mins between courses and no explaination from the staff. And on the first night we had our meal in the bar not through choice but lack of staff and no staff around in the resturant The set menu was getting boring after two nights there was no variation unless you had the alacarte menu. For the quality of the hotel the resturant service let it down very badly. There was no information about getting into York and only found out by chance that there was a park and ride facility 10mins walk from the hotel Read more

Genuine Expedia guest review

I was very pleased with the hotel.It was comfortable, clean, friendly and had a homely feel to it. I would certainly use this hotel again.

Genuine Expedia guest review

Excellent hotel, friendly staff, lovely room, enjoyable breakfast and the location was ideal with a park and ride minutes away........ thumbs up!!!!!

Genuine Hotels.com guest review

Comfortable beds and lovely pillows. Excellent quality coffee. Individual room heating system a bit antiquated. Duvets too thin for the december temperatures. But no problem, night staff found more.

Genuine Expedia guest review

Excellent attention from all the staff during our stay

Genuine Hotels.com guest review

We enjoyed our stay very much, the room was very clean, warm and welcoming, the only fault I could find was the maintenance work carried out in the bathroom, it was a little shody which was a shame because it spoilt a beautiful room, but everything else was lovely, many thanks to the manager and all the staff.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Excellent hotel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was lovely - but reading the info prior to booking led me to believe it was closer to centre than I thought. We had planned to go on the train but had to change plans.

Genuine Hotels.com guest review

I went with my husband and my 12 mth old son. The hotel staff were brilliant. Very friendly and helpful. The hotel is just out side York but a 1 minute drive away and there is a park and ride that takes you straight to the city. Much cheaper than parking in the city itself at £2.50 per adult. The accommodation was very spacious. Would definitely go […] there again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Staff were extremely pleasant courteous and helpful, and the food was excellent. It was farther from the centre of York than we had realised, as although it said just 3.5 miles it seemed further than that, but it was worth it! Drinks were overpriced but this was only thing detrimental in what was a very good experience.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very nice staff, lovely room. It is very close to the park and ride for York and there is a bus stop outside if you'd rather the normal bus service. Overall a very nice hotel!

Genuine Hotels.com guest review

A nice hotel but some fixtures and fittings a little dated and could do with a re fit in bathroom/shower although it did the job. Would use it again if ever in the York area although a little out of the centre.

Genuine Expedia guest review

This was our 3rd visit to this hotel for a weekend break, & as always we found everywhere clean & comfortable, & all the staff were as efficient & friendly as ever. Breakfast was average so no complaints there! We didn't have any evening meals there this time as we found the menus mediocre - which was a shame as we've always enjoyed the evening meals […] there on previous occasions. My only niggle was the mish-mash fitments in the en-suite...really could do with an overhaul. Having said that we would go back again, & we would certainly recommend it! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Customer service was very good, I made a few special requests for my elderly father who was traveling with us, the staff were very helpful.

Genuine Hotels.com guest review

For the price and star rating, the hotel really could do with an overhaul. There was nothing wrong with the room as such, just tired out of date decor, and a bathroom with very out dated over the bath shower and shower curtain. Breakfast was fair - a reasonable selection. For the money, I expect more.

Genuine Hotels.com guest review

Everything went very well. The staff were very friendly and helpful and we had a most enjoyable weekend.

Genuine Expedia guest review

WE HAD HAD A VERY LONG DRIVE (WEATHER CONDITIONS WERE BAD) FROM SCOTLAND TO YORK AND WE WERE EXPECTING THE HOTEL TO BE IN THE CENTRE OF THE CITY, WHICH IT IS NOT. HOWEVER, WE WERE ABLE TO USE THE PARK AND RIDE ABOUT HALF A MILE AWAY. WE ENJOYED OUR STAY AND THE STAFF WERE ALL VERY GOOD AND HELPFUL. WE HAD ORDERED A 'TELEGRAPH' NEWSPAPER, UNFORTUNATELY […] THAT DID NOT TURN UP, BUT APART FROM THAT WE WOULD USE THE HOTEL AGAIN. Read more

Genuine Expedia guest review

Overall everything was very very good, the rooms were clean and comfortable,the house keeping was very good, rooms were made up very well everyday, the breakfast's were excellent and the staff in the dining room were friendly and helpful, the only negative thing to say that the bar did not attract custom, maybe it was the prices.

Genuine Expedia guest review

Upon arrival at the hotel we went to book in,we were told that there was some good news and some bad. We thought oh dear what has gone wrong upon the receptionist telling us that there had been a error with thier computers and that they didnt get our booking till the day we arrived,so they were fully booked. Upon this news we thought ok so what was […] the good news, they had only gone and organised for us to stay at the 5 star Cedar Court Hotel and Spa right in the center of York and they would pay for any taxis or what ever we wanted to ensure our stay would be great. And let me just say this IT WAS FANTASTIC. Read more

Genuine Expedia guest review

awesome food, friendly dining/reception staff.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Good hotel but room requires air conditioning. Even with the window open the room temperature was very uncomfortably hot and humid.

Genuine Hotels.com guest review

First of all, the desk staff were polite and courteous.Not long after arriving in our room, the desk rang to inquire if everything was ok in the room.We had a meal in the bar and the food was excellent and the staff very friendly. We liked everything about the hotel and would happily stay there whenever we are in the area. We would recommend the hotel […] to friends and family. Thank you Read more

Genuine Expedia guest review

A very good hotel. Our family room was large with everything we could ask for. Bar area and reception are very lovely aswell with the old fashion furniture but modern decor. Highly reccomend this hotel and will defo stay again when in the area. Breakfast buffet the next day was again very good with a vast selection to choose from.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Slightly out of town, this hotel has plenty of staff and is a good old-fashioned hotel. Everyone was pleasant and helpful and the food quality was great. All that it need is a pool and gym really.

Genuine Hotels.com guest review

Converted Manor House with one side retaining period features and other side modern. Long way out from York citi-centre so not covenient for sight-seeing. We were upgraded to a suite which had a large bedroom with 4 poster bed, separate lounge and large bathroom with large claw-foot bath and shower. Old section has no lift and large number of stairs […] to negiate with suitcase. Read more

Genuine Expedia guest review