All hotels in Florence, Italy
1 room, 2 adults
You can collect Hotels.com® Rewards nights herePiazza Unita Italiana 6, Florence, FI, 50123, Italy, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 421 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.5
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5.0 / 5Outstanding
"Excellent Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent Property with a Great Location
Genuine Hotels.com guest review
1 night trip with friends May 16, 2015
Reinaldo
US
4.0 / 5Excellent
"Lover of Florence"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We've been staying at this hotel for decades because it is well located near the train station and the town center. Although Florence is not a large city, there are pockets that tend to be too isolated for the tourist. The location of this hotel is one of the best assets.
Genuine Hotels.com guest review
5 night family trip May 8, 2015
Richard
US
5.0 / 5Outstanding
"nice hotel worth the money"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
good location with very nice service.
Genuine Hotels.com guest review
3 night family trip Mar 31, 2015
A Traveler
US
5.0 / 5Outstanding
"nice hotel with good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice hotel with good location
Genuine Hotels.com guest review
3 night family trip Mar 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Yes, Stay at the hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Lovely 5th floor room, with space for family of three. Quiet, so if you have jet lag, can sleep. Great location- near the train. Can even shop at the train station. Nice amenities.
Genuine Expedia guest review
Other trip Mar 25, 2015
Greenblatz3
US
4.0 / 5Excellent
"nice hotel, extremely close to train station"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
easy to find location. Staff was not overly friendly or helpful. Rooms are nice.
Genuine Expedia guest review
Other trip Mar 23, 2015
US traveler
US
3.0 / 5Good
"Nice location, very old hotel & bad sound-proof"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Location was impeccable , it was close to everything. Staff was friendly & helpful. But the hotel was very old with used/old facilities. Sound-proof was bad, we were woken up by construction noise at 7am in the morning . Luckily the staff was very attentive, changes room for us immediately.
Genuine Expedia guest review
Other trip Feb 22, 2015
Vanessa
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very comfortable. Easy walking distance to many restaurants.
Genuine Expedia guest review
Other trip Feb 18, 2015
A Traveler
US
5.0 / 5Outstanding
"I love this hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My daughter and I had a wonderful experience at this hotel. The staff were all very friendly and helpful Our room was lovely. The restaurant on the roof was heaven and the food amazing. I can't say enough to express how much we enjoyed our stay. Thank you.
Genuine Expedia guest review
Other trip Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Convenient location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Even though this hotel is centrally located they have done an excellent job w/ the windows & once closed (yes, you can open them!) the room was quite quiet. Free b'kfast on 5th fl of hotel offered many bkfast choices & great view of Duomo. Room was avail before 2pm check-in, was straightened evry day & even had a turn down in the eve. Bathrm was well equipped w/ bidet, shower, & tub. Helpful, courteous staff, good internet & lovely lobby helped to make our stay very pleasant. Would definitely stay here again, as well as, recommend to friends!
Genuine Expedia guest review
Other trip Dec 31, 2014
J'nett's choice
US
4.0 / 5Excellent
"Lovely old Florence hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed here for two nights in early December. Since we arrived by train, we picked the hotel for the high marks it had received from reviewers on travel website and for its location, easy walking distance to the train station (SNM). The staff was polite but not terribly friendly. For example, after checking in, I struggled for several minutes to open my room door, while a hotel staffer busied himself several feet away. He finally looked up to ask if I needed help only after I began to walk toward him. The rooms are decorated beautifully. My room, a single, was very comfortable except for the strong smell of mold in the bathroom. I know from past visits to Florence, that it must be very difficult to keep such old buildings free of mold and mildew, but this appeared to come from spots between tiles high on the walls around the tub. I must say, however, that my sister and brother-in-law's room had no such problem.
Genuine Expedia guest review
Other trip Dec 8, 2014
Michael & Susan
US
5.0 / 5Outstanding
"Perfect hotel, perfect location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Immediate attention upon arrival, room prepared and ready. Clean, furnishings beautiful, staff professional. Location close to train station and major sites. Breakfast on terrace dining room nice and view spectacular.
Genuine Expedia guest review
Other trip Dec 4, 2014
Michael & Susan
US
5.0 / 5Outstanding
"Great Florence vacation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Baglioni was fantastic. From it's short walk from the train station to it's central location to shops, sites and restaurants.
Genuine Expedia guest review
Other trip Nov 21, 2014
Mike
US
4.0 / 5Excellent
"Old Charm, Excellent Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel had a feel of old charm.....lots of wood and dark fabrics. The staff was friendly, but more business like. The room was clean, but not exceptional. The surround glass breakfast room provided a spectacular view of Florence while enjoying breakfast. The location was excellent.....across the street from the train station and 5 minute walk from the Duomo.
Genuine Hotels.com guest review
8 night romance trip Nov 6, 2014
Gary
US
4.0 / 5Excellent
"Decent value near the station"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Needed to be near the Florence train station the night before departure. Baglioni is well located for that. The 'hood's a bit sketchy right around the station but it's still close to the central area. Room is gothically themed and commensurately dark, but sizable for the price. Front desk staff is curt but effective. Breakfast area is worth the price just for the rooftop view, which is quite spectacular.
Genuine Hotels.com guest review
1 night business trip Nov 15, 2014
Dan
US
1.0 / 5Poor
"Do not recommend"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
We checked in and immediately checked out. The hotel was dark, depressing and had clearly seen better days. I would not recommend it. We moved to the Helvetia & Bristol, a wonderful, charming and exceedingly friendly hotel near the Palazzo Strozzi.
Genuine Hotels.com guest review
6 night romance trip Nov 2, 2014
A Traveler
US
4.0 / 5Excellent
"Italy vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
When we got to the hotel they did not have our reservation. It was a problem on their end (computer issues) and they had no rooms available for the first night, but they rapidly found us another hotel just one block away (it was beautiful) and gave us a voucher for a free dinner. They were very apologetic. We did come back for our next 2 nights. It is an older hotel with lots of wood finishings. Room we had was large and bathroom was large. It sets next to a busy road and we could hear the sirens from emergency vehicles frequently. Was in a good location just a 10 to 15 minute walk to cathedral square and both Accademia and Uffizi museums. Lots of restaurants around. We had to do laundry and they told us where one was located close by. Very friendly hotel clerks and spoke good English. Had a great complimentary breakfast with eggs and sausage, fruit, danishes, cereal and yogurt. Great view from the restaurant.
Genuine Hotels.com guest review
3 night romance trip Oct 22, 2014
Angie
US
5.0 / 5Outstanding
"Rooftop view - PRICELESS"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I cant say enough about the rooftop - you could see ALL of Florence from the highest point of the rooftop terrace. AMAZING! The hotel was incredibly charming. The location was perfect. In the heart of everything. Directly across from the train station. Everything was in walking distance. I would definitely stay there again.
Genuine Hotels.com guest review
2 night trip Oct 18, 2014
Samantha
US
3.0 / 5Good
"rooms don't live up to lovely lobby & restaurant"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
busy street location ( but also very convenient to everything)....there was ongoing renovation construction(that had not been disclosed at time of booking) that continued well into the evening....single room bathroom was the size of one you'd find in an RV.
Genuine Expedia guest review
Other trip Oct 22, 2014
A Traveler
US
4.0 / 5Excellent
"What a view from dining room"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
This is a nice hotel right across from the train station. I was able to check in early (always very much appreciated). My room was small with windows onto a noisy airshaft. If you go (which i recommend) ask for a room that is not on the airshaft. The dining room is magnificent and it alone would be worth the price of a stay. To have cocktails or breakfast with that view is amazing. Everybody is very nice at the hotel and i was given an excellent recommendation for dinner at a local restaurant.
Genuine Hotels.com guest review
1 night trip with friends Oct 17, 2014
Paula
US
4.0 / 5Excellent
"Great Location/Great Traditional Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I was here for only one night and the hotel was very convenient and close to the station. Nice classic, traditional hotel. The roof top terrace is wonderful with panoramic views of Florence.
Genuine Hotels.com guest review
1 night trip Oct 7, 2014
Bruce
US
5.0 / 5Outstanding
"Grand Accomodations in Florence"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a beautiful hotel. We loved the roof-top patio with outstanding views of Florence. It was nice to have a drink and relax after a day of sightseeing. Our room was elegant, the service was outstanding. We ate in the restaurant, the food and service was four star.
Genuine Hotels.com guest review
1 night romance trip Sep 30, 2014
Frances
US
5.0 / 5Outstanding
"Nice hotel close to train station"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location, great service! Room is impressive!
Genuine Expedia guest review
Other trip Oct 2, 2014
Joy,
US
2.0 / 5Fair
"Extremely Overrated!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
This hotel is a 3 STAR at best! While the location of the hotel is good, the hotel itself is extremely dated and in desperate need of a renovation. The rooms are very unattractive and worn, and the bathrooms are cramped with old amenities and fixtures. For this price point you can find a much better hotel in Florence.
Genuine Hotels.com guest review
1 night trip Sep 26, 2014
MF
US
4.0 / 5Excellent
"Older hotel but very nice!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
This is an older hotel but the staff is friendly and helpful. Our room was a little dated but we took a peek in another room that looked amazing. It was within walking distance to everything. They have a nice roof top resturant. We would stay there again.
Genuine Hotels.com guest review
2 night trip Sep 23, 2014
Keith
US
5.0 / 5Outstanding
"Lovely hotel with great views"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is lovely. Our room was spacious and comfortable. The staff were charming. I would love to stay here again.
Genuine Expedia guest review
Other trip Sep 21, 2014
Ali
US
5.0 / 5Outstanding
"Truly Grand"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I had a lovely stay here. They treated us well from the beginning and we left feeling great. Will definitely stay here again.
Genuine Expedia guest review
Other trip Sep 9, 2014
James
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Room was somewhat small, and breakfast was mediocre. We enjoyed everything else about the hotel. Staff we're friendly and helpful.
Genuine Hotels.com guest review
1 night trip Sep 4, 2014
A Traveler
US
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Would not go back. Is not up to 4 star standards. Not enough drawers, had to live out of suitcase. Concierge not very helpful, breakfast disappointing. Not enough lighting in room. Do not recommend !
Genuine Expedia guest review
Other trip Sep 6, 2014
G
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is a little bit dated (as in a little old) but maintained reasonable well. The staff extremely helpful, and the location - very close to the train station and walkable to all the sights make it a very attractive option for the stay. The breakfast buffet included was quite reasonable and made it easier to manage our mornings with our 3 year old.
Genuine Hotels.com guest review
2 night family trip Aug 25, 2014
Srivatsan
US
5.0 / 5Outstanding
"Florence Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel, across from the station and walking distance to everything. Fantastic view of the Duomo. Would recommend it highly
Genuine Hotels.com guest review
1 night business trip Aug 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Best location and excellent staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Literally across train station (S.M.N) if you must travel to various places to and from Florence. Few minutes walk to Duomo and many must see places in Florence. Close also to shopping areas whether you are looking for a bargain or the high end Italian brands (Gucci, Prada, etc). If you plan to buy tour packages, the hotel offers guided tours or simply take hop-on hop-off buses across the street. The roof garden has a magnificent view of Florence and very romantic for a dinner or morning coffee. My wife and I celebrated our 10th year wedding anniversary and our dinner was very memorable having the magnificent Duomo on our close sight while enjoying excellent live music. We made reservation for two nights but extended another night. I couldn't thank enough Mr. Francesco who was very professional and helpful. This is a great hotel and I would come back again on our next visit to Florence.
Genuine Hotels.com guest review
1 night trip Aug 19, 2014
Arvin
US
4.0 / 5Excellent
"Nice hotel close to all sights."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location close to train station and walking distance to almost everywhere in Florence. Great breakfast in a restaurant with full view of Florence!
Genuine Expedia guest review
Other trip Aug 18, 2014
Mah
US
4.0 / 5Excellent
"Great view of Duomo on the roof"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Overall the hotel was great and the location was even better. Overall the staff was friendly and tried to accommodate us in every way. Stayed here for several nights because we loved the view of the Duomo and wanted to take wedding pictures on the roof but couldn't get great pictures because a lady setting up breakfast yelled at our photographer because she was setting up breakfast and refused to wait 2 minutes for us to get a shot. Showers were a little annoying because you couldn't move the shower head and the shower door was not big enough so the floor would end up wet every time.
Genuine Expedia guest review
Other trip Aug 16, 2014
Millyt
US
5.0 / 5Outstanding
"classic yet nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
it is a very nice hotel. very close to the railway station. walking distance to all Florence attractions. Hotel is classic and a bit old, but maintained in a good condition. Rooms are very spacious and comfortable.Staff is very friendly and helpful. I strongly recommend this hotel.
Genuine Expedia guest review
Other trip Aug 13, 2014
Dewi
US
5.0 / 5Outstanding
"Loved our time in Florence"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is literally right across the street if coming by train. We walked with our luggage with ease. The rooms were vintage but the decor was appreciated. Beautiful stained glass windows that opened up to views of a beautiful basilica. The rooftop terrace views didn't get much better. We frequently had drinks from rooftop, accompanied with amazing views. Enjoyed our time! Would stay again!
Genuine Hotels.com guest review
2 night trip Aug 6, 2014
Ashley
US
5.0 / 5Outstanding
"One of the best hotels ever!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This place was amazing! Only complaint was that the beds were a little too firm, other than that I would definitely stay here again as this is an amazing hotel.
Genuine Hotels.com guest review
1 night trip Aug 4, 2014
MIchele
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Location of the hotel is very convenient and is the only point that took us there. It is 2-3 walk from Florence novella station. The front desk staff was not very courteous. During our stay in different hotels throughout our stay in Italy we didn't have this problem. I will give average rating to this hotel
Genuine Hotels.com guest review
1 night trip Aug 9, 2014
Zehra
US
5.0 / 5Outstanding
"Great location, OUTSTANDING root-top terrace!!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved this place! The roof-top terrace was worth the price of admission!!!! Would love to spend every breakfast and evening- time there!!!!!
Genuine Expedia guest review
Other trip Aug 9, 2014
A Traveler
US
5.0 / 5Outstanding
"One of the nicest hotels I've ever stayed in."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel is very close to the train station and all the attractions. It's a more expensive hotel but it's really nice and so is the staff. I would definitely recommend it to everyone!
Genuine Expedia guest review
Other trip Aug 4, 2014
Andrew
US
5.0 / 5Outstanding
"Hotel Baglioni: A beautiful experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent location, beautiful view of the Santa Maria Novella church from our room. And even more beautiful view of the whole city from the rooftop terrace. The room was great! Will stay there every time I visit Florence!
Genuine Expedia guest review
Other trip Jul 10, 2014
Pepe
US
4.0 / 5Excellent
"Grand location; once-grand hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The Baglioni is literally across the road from S.M. Novella station, and it's connected by an underground walkway useful during inclement weather. This puts the hotel about 5 minutes' walk from the Mercato Centrale and the Duomo and great shopping. Clearly this was once an extremely nice hotel, though now a little on the shabby side. Service was great, the room was clean, and had A/C and a mini bar fridge w/space for our own snacks. We could hear louder-than-normal talking from time to time, but weren't sure if it was through the wall or coming up from the courtyard below the window. If you stay, be sure to take advantage of the rooftop bar - it has extraordinary panoramic views of the city. We stayed here because our original Florence lodging fell through the day before arrival, making it tough to balance location and budget. For the price, I probably wouldn't return to the Baglioni, but our stay was lovely.
Genuine Hotels.com guest review
4 night trip Jun 26, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel. Great roof top deck and bar. Staff was. Very helpful. Convenient to everything
Genuine Expedia guest review
Other trip Jun 24, 2014
A Traveler
US
1.0 / 5Poor
"Old world Italian ... Supposedly 4 star hotel, not"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The staff was pleasant, but the actual facility dark and depressing. The walls were dirty. The upholstery on the furniture threadbare and worn. In fact, the upholstered bench in our room had a bad patch job where there had been a rip or hole in the fabric. The room just felt dirty. We were supposed to stay several nights, but checked out after one night. So disappointing!
Genuine Expedia guest review
Other trip Jun 14, 2014
CBC
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was traveling with my sister, brother, and sister-in-law, and we were given fabulous rooms opposite each other with our own closed small hallway - although the furniture was dated, it was marvelous with drawers everywhere so that we could unpack for our 5-day stay in Florence. The staff were excellent and helped to recovery UPS sent replacement credit cards for my sister who was robbed in Portofino (3 young girls surrounded her and lifted her wallet from her pocketbook). The breakfast room has a splendid view of the Duomo................
Genuine Hotels.com guest review
5 night family trip May 21, 2014
A Traveler
US
5.0 / 5Outstanding
"great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
just across the train station and right where you catch your tours. Great breakfast with eggs and bacon and lots more. Our room was far although very nice. Greatlocation we walked everywhere.
Genuine Expedia guest review
Other trip May 12, 2014
A Traveler
US
3.0 / 5Good
"beautiful old hotel--but quality problems"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
It was great to stay in this beautiful old building. There were a few quality hitches. For one, the breakfast--while in a beautiful setting with a view on the Duomo--is rather poor quality. No proper bread (only baguette, super-thin white toast, and tiny buns), budget-brand cereals, buffet not replenished, and non-attentative and somewhat grumpy staff (twice I had to grab utensils from a neighbor table). Another was that the shower gel and shampoo were not replenished properly--one day I was replenished 4 tubes of body lotion, 1 of shower gel, and a second tube of shower gel being empty. The shower gel and shampoo were liquid like water, like they were refilled by a department under budget pressure. You really don't want someone to come to your room to bring shower gel when you are standing naked under the shower when you find out. Given the price, this is not acceptable. The power adapter plug I was given was broken. Someone had to come to my room twice to bring me a working one. The Wifi did not connect using the provided password; again, someone had to come in and log in for me--using some internal password, so I couldn't do it myself a second time on my phone later. If you book there, make sure the roof-top construction has completed. The roof-top bar has a stunning city view, but was closed during my stay due to rebuilding. The construction also caused some noise in the rooms.
Genuine Expedia guest review
Other trip May 11, 2014
A Traveler
US
3.0 / 5Good
"Under construction."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel did not have my reservation. I had my confirmation papers so I was given a room on the 4 th floor and there was construction on the 5 th. Every morning at 9:00 the drills started and also the street noise at night was bothersome. The service desk was very helpful and the breakfast buffet was very very good. The view from the breakfast room was excellent.
Genuine Expedia guest review
Other trip May 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel - perfect location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was just wonderful. The service was terrific and the rooms were well appointed. We were within walking distance of all galleries and attractions. The breakfast room was just beautiful with great views of the Basilica.
Genuine Expedia guest review
Other trip Apr 24, 2014
Loraine
US
5.0 / 5Outstanding
"Close to Duomo, train station, Interesting streets"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great front desk help. Hotel has wide hallways; very clean, spacious room; modern bathroom where everything worked; lovely view of Duomo from our room. Fine breakfast buffet. We would stay here again.
Genuine Hotels.com guest review
3 night family trip Apr 16, 2014
Claudia Ward
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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