"Best location and excellent staff"
Literally across train station (S.M.N) if you must travel to various places to and from Florence. Few minutes walk to Duomo and many must see places in Florence. Close also to shopping areas whether you are looking for a bargain or the high end Italian brands (Gucci, Prada, etc). If you plan to buy tour packages, the hotel offers guided tours or simply […] take hop-on hop-off buses across the street. The roof garden has a magnificent view of Florence and very romantic for a dinner or morning coffee. My wife and I celebrated our 10th year wedding anniversary and our dinner was very memorable having the magnificent Duomo on our close sight while enjoying excellent live music. We made reservation for two nights but extended another night. I couldn't thank enough Mr. Francesco who was very professional and helpful. This is a great hotel and I would come back again on our next visit to Florence. Read moreGenuine Hotels.com guest review
"Loved our time in Florence"
The hotel is literally right across the street if coming by train. We walked with our luggage with ease. The rooms were vintage but the decor was appreciated. Beautiful stained glass windows that opened up to views of a beautiful basilica. The rooftop terrace views didn't get much better. We frequently had drinks from rooftop, accompanied with amazing […] views. Enjoyed our time! Would stay again! Read moreGenuine Hotels.com guest review
"One of the best hotels ever!"
This place was amazing! Only complaint was that the beds were a little too firm, other than that I would definitely stay here again as this is an amazing hotel.Genuine Hotels.com guest review
Location of the hotel is very convenient and is the only point that took us there. It is 2-3 walk from Florence novella station. The front desk staff was not very courteous. During our stay in different hotels throughout our stay in Italy we didn't have this problem. I will give average rating to this hotelGenuine Hotels.com guest review
"Grand location; once-grand hotel"
The Baglioni is literally across the road from S.M. Novella station, and it's connected by an underground walkway useful during inclement weather. This puts the hotel about 5 minutes' walk from the Mercato Centrale and the Duomo and great shopping. Clearly this was once an extremely nice hotel, though now a little on the shabby side. Service was great, […] the room was clean, and had A/C and a mini bar fridge w/space for our own snacks. We could hear louder-than-normal talking from time to time, but weren't sure if it was through the wall or coming up from the courtyard below the window. If you stay, be sure to take advantage of the rooftop bar - it has extraordinary panoramic views of the city. We stayed here because our original Florence lodging fell through the day before arrival, making it tough to balance location and budget. For the price, I probably wouldn't return to the Baglioni, but our stay was lovely. Read moreGenuine Hotels.com guest review
I was traveling with my sister, brother, and sister-in-law, and we were given fabulous rooms opposite each other with our own closed small hallway - although the furniture was dated, it was marvelous with drawers everywhere so that we could unpack for our 5-day stay in Florence. The staff were excellent and helped to recovery UPS sent replacement credit […] cards for my sister who was robbed in Portofino (3 young girls surrounded her and lifted her wallet from her pocketbook). The breakfast room has a splendid view of the Duomo................ Read moreGenuine Hotels.com guest review
just across the train station and right where you catch your tours. Great breakfast with eggs and bacon and lots more. Our room was far although very nice. Greatlocation we walked everywhere.Genuine Expedia guest review
"beautiful old hotel--but quality problems"
It was great to stay in this beautiful old building. There were a few quality hitches. For one, the breakfast--while in a beautiful setting with a view on the Duomo--is rather poor quality. No proper bread (only baguette, super-thin white toast, and tiny buns), budget-brand cereals, buffet not replenished, and non-attentative and somewhat grumpy staff […] (twice I had to grab utensils from a neighbor table). Another was that the shower gel and shampoo were not replenished properly--one day I was replenished 4 tubes of body lotion, 1 of shower gel, and a second tube of shower gel being empty. The shower gel and shampoo were liquid like water, like they were refilled by a department under budget pressure. You really don't want someone to come to your room to bring shower gel when you are standing naked under the shower when you find out. Given the price, this is not acceptable. The power adapter plug I was given was broken. Someone had to come to my room twice to bring me a working one. The Wifi did not connect using the provided password; again, someone had to come in and log in for me--using some internal password, so I couldn't do it myself a second time on my phone later. If you book there, make sure the roof-top construction has completed. The roof-top bar has a stunning city view, but was closed during my stay due to rebuilding. The construction also caused some noise in the rooms. Read moreGenuine Expedia guest review
The hotel did not have my reservation. I had my confirmation papers so I was given a room on the 4 th floor and there was construction on the 5 th. Every morning at 9:00 the drills started and also the street noise at night was bothersome. The service desk was very helpful and the breakfast buffet was very very good. The view from the breakfast room […] was excellent. Read moreGenuine Expedia guest review
"Beautiful hotel - perfect location"
This hotel was just wonderful. The service was terrific and the rooms were well appointed. We were within walking distance of all galleries and attractions. The breakfast room was just beautiful with great views of the Basilica.Genuine Expedia guest review
"Close to Duomo, train station, Interesting streets"
Great front desk help. Hotel has wide hallways; very clean, spacious room; modern bathroom where everything worked; lovely view of Duomo from our room. Fine breakfast buffet. We would stay here again.Genuine Hotels.com guest review
"Could do a whole lot better"
The hotel had a sewer stink in the hall ways.Concierge service was good.Genuine Hotels.com guest review
"Old World Elegance"
This was a very convenient location near to the train station. Very elegant. Good service with an excellent buffet breakfast in the price. Stored luggage while we toured on the day of check out.Genuine Hotels.com guest review
"Awesome hotel and location"
Hotel was very romantic. The location couldn't have been any better. Out my balcony window was a perfect view of the DUOMO. The train station is a 5 minute walk away. Perfect place, perfect bar tender, perfect location. Definitely recommended!Genuine Hotels.com guest review
"Conveniently located to all historic sites."
We took the train in from Venice and were able to walk through the underground passageway to the hotel. Florence is a very walkable city, and the location of the hotel is ideal. The buffet breakfast was included and was very nice, but the panoramic views from the dining room made it an outstanding experience. The room was comfortable. We did return […] to hotel one evening to find that housekeeper had neglected to clean our room/change towels, but front desk sent someone immediately upon our complaint. Read moreGenuine Expedia guest review
If you want an easy walk from the train station this is your hotel. So if you want to avoid pulling your luggage over the cobblestone sidewalks/streets this location is perfect.Genuine Hotels.com guest review
"comfortable and elegant hotel, perfect location"
The hotel staff were very welcoming, we arrived easily on foot from the train station which is across the road. Then we were able to walk to all the main attractions, duomo, popular squares, shopping areas, etcGenuine Expedia guest review
"Excellent location, staff, and settings."
Hotel is located in the middle of everything that Florence has to offer. - Staff were extremely helpful and friendly - Location is 10 minutes away by foot from all Florence attractions. - The hotel is very old but renovated elegantly to keep the old historic feeling and still offer modern comforts - Breakfast is normal but fresh and staff is friendly - […] Very spacious room, we took the double deluxe and it was magnificent Read moreGenuine Expedia guest review
"Great location, lovely historic biulding"
Arrived New Years Day ( after new years eve in London) and the staff were wonderfully understanding. Breakfasts were delicious, although some of our party weren't used to the European style. The location was walking distance to all the "sights", and a short walk to the train station when we left for Rome.Genuine Expedia guest review
We were in Florence over New Year's. The location is wonderful. The staff were very helpful, breakfasts lovely, and we liked the American style bar. The hotel is across the street from the train station and on New Year's Eve there was lots of action. The noise didn't bother us since we were expecting it but other guests complained. It is very clean, […] well kept original furnishings and décor. We would stay here again and recommend it to anyone wanting to be in the middle of the action. Read moreGenuine Expedia guest review
My family felt like we were treated like royalty. It made x-mas in Florence so extra special. It was nice to start the day with breakfast and after a day of sightseeing it was nice to some back to a fabulous room. Staff was fabulous.Genuine Hotels.com guest review
"Nice hotel, close to train station"
My wife and I stayed 5 nights in this hotel and we were treated very good, the staff was professional and polite the room was clean but the bed was like to hard we both complained to each other about it but other than that great hotel and location ...Genuine Expedia guest review
"The beds are uncomfortable."
The hotel is located near the train station and is convenient if you take the train to Florenze. The temperature in the room is set and you have to ask for the heat to be turned higher. The rooms are very clean. The TV is poor with limited channels. The breakfast was very complete. We stayed in for dinner and we were the only customers. Staff is knowledgeable […] of wines. The hotel manager was rude and disrespectful. My son noticed (as it was not told to us) that we could use a discount coupon for our dinner that was in our room. At check out I asked to apply it to my bill. It was a huge inconvenience for them. The clerk at the counter told me that I had to go back to the restaurant and I did. The Matradee was helpful (he was also the greeter for Breakfast); he asked the Restaurant Manager who screamed and shouted. It was embarrassing and uncalled for. We did not find the hotel overall very friendly. I would not go back but give another hotel a chance. Read moreGenuine Expedia guest review
Spent 5 wonderful days in Florence.Genuine Expedia guest review
"Excellent hotel centrally located in Rome."
My husband & I stayed at this hotel for four nights. We were in Italy to celebrate our 25th anniversary. My husband requested a room on the fifth floor so we would have a balcony & view. The hotel staff was very accommodating. Wonderful room & amazing view. They also gave us a bottle of champagne upon arrival to celebrate our anniversary. Room was very […] clean, wonderful atmosphere. Nice breakfast buffet. Read moreGenuine Expedia guest review
Fantastic hotel. Charming and perfect location to everything in Florence. Would definitely come back and stay there again.Genuine Hotels.com guest review
"Easy walk to train and city sights"
Even though the hotel was fully booked, they were very accommodating when we asked to stay an additional night due to a schedule change on our part. Fabulous view of the city from the breakfast room.Genuine Hotels.com guest review
"Place to stay if traveling by train"
It was a nicely located and clean hotel. The sound insulation that the window provided was excellent. The breakfast was also very nice. One issue we had was that the comforter was way too warm even for the coolest setting of the A/C, which did not seemed to be working well in October. Another relatively minor issue was that there weren't enough shelf […] space for toiletries in the bathroom. Read moreGenuine Hotels.com guest review
"Great location and service, but overpriced & dark"
Stayed here for two nights recently when just about every other room in Florence at their price point was booked. The location is wonderful: just steps from both the train station and major sights like the duomo, david, etc. The staff & concierge were terrific, exactly what one would expect of a "4 star" hotel. Unfortunately, the 4 star ratings end […] w location and service. The room we had was incredibly small. our "double bed" was really just two twins shoved together. for some inexplicable reason, the incredible view our room had of the duomo (we stayed on 4th floor) was never showcased as our room had stained glass windows and blackout shutters. the bathroom was tiny, and the shower was so small i literally had to stand sideways to fit into it. And while again the view on the top dining" floor was great, the complimentary continental breakfast served there was by far the worst we had of the four hotels we stayed in while in Italy. Selection was limited, eggs were watery, breads, fruits, and pastas were of inferior quality. It is because of the inescapable shortcomings of the structure itself and the food served that I cannot reccommend Baglioni as a "4-star" hotel. In reality, I would say its best comps (outside of concierge) are of the two star variety. Read moreGenuine Expedia guest review
"Perfect hotel for a wonderful city"
This is a very stylish hotel situated in the center of Florence.Genuine Expedia guest review
"Holy Sta.Maria Novella!"
For the two nights we stayed at the Grand Hotel Baglioni the experience could not have been any more fabulous. The entire staff should be rated 5 star or higher and their renovations only promise a better future experience. the restaurant and roof top dining offered wonderful city vistas. The (included) breakfast is exceptional. Even its history is […] wrapped in intrigue. Grazie mille! Read moreGenuine Hotels.com guest review
"Large rooms for old European hotel"
Nice hotel all around but perhaps the best surprise was the surprisingly large rooms. Usually in the cool old hotels in Europe I'm annoyed by the tiny rooms, but this one was great, especially the high ceilings.Genuine Hotels.com guest review
"Spacious rooms & excellent views"
We completely lucked out with this room. We paid $175/night in late August, and had a very large room (for European standards) with a romantic 4th floor balcony staring straight across to the Duomo. The hotel itself offers free wifi, generous free breakfast with a gorgeous view, convenient location to Firenze Santa Maria Novella train station. We would […] absolutely stay here again and recommend it to others. Definitely request a Duomo-facing room. We didn't request, but got very very lucky - it made our honeymoon stay all the more romantic. Read moreGenuine Hotels.com guest review
"Elegant hotel in a great location"
The hotel was lovely and had a ton of charm. The breakfast was served on the 5th floor, which provided wonderful views of the city. The location was conveniently located a block from the train station.Genuine Hotels.com guest review
"Nice hotel in central location"
very nice hotel that is centrally located. very clean and old Tuscan charm. best thing the roof terrace where you can have a drink at night or have dinner (reservations required). Breakfast buffet was very nice and plentiful.Genuine Expedia guest review
"Awesome Hotel, it's in The Inferno" by Dan Brown"
Greatest hotel ever. Location is seriously right across the street from the Train station. So beautiful- everything was so clean. We had our college graduate daughter, so we got a triple room. Perfect, large room with 3 beds. Very air conditioned! And upstairs we had a glass of wine on the deck that overlooked all of Florence. We were in a perfect location […] for seeing Florence. The breakfast was included and it also was on top floor- everything you could want to eat. Loved it, will come back here and stay.we also ate lunch at hotel, Stefano was our waiter, the best. Personally wrote must see things to do in Florence. Staff were all so kind and spoke English. Thank you Hotels.com. We were reading The Inferno by Dan Brown as we got to Florence . On page 265 it mentions this hotel... We didn't know till we got there. We took "The Inferno" tour- a must! Read moreGenuine Hotels.com guest review
"Great hotel, service ho-hum."
I loved the Hotel, but the service was not so great. The location right next to the train and tram stops was really convenient. The staff does not go out of it's way to help you. They were not very accomodating at all.Genuine Hotels.com guest review
"Fantastic Location for stay in florence."
We had a pleasant stay at the hotel. everything was good but the front desk staff could be little more courteous. They were helpful but that little politeness makes all the difference. The rooms are very big in size by European standards and very comfortable to stay in. Also the free Wifi is very handy.Genuine Expedia guest review
"Cool rooms with vaulted ceiling"
The room overlooked the train station and the cathedral and had a great look. The floors were a bit old and were super creaky (and a bit slippery!). It was close to the train station and within walking distance of great sites. There's a self service laundromat close by which is much cheaper than the hotel laundry service.Genuine Hotels.com guest review
"Close to everything, old hotel"
This hotel is moderately priced and within walking distance of everything (esp train) which was extremely convenient. We didn't need to take a car anywhere. The hotel is clean, but old. Some may find it charming but we were looking for something more modern. I didn't like that the "concierge" was in the hotel but apparently an outside company. Therefore, […] we were charged a "commission" for anything booked through them. The rooftop restaurant was beautiful with awesome views. We went there once for our free breakfast which was okay. Very simple. Read moreGenuine Expedia guest review
"Hotel with a View"
I booked this hotel based on hotel.com ratings and reviews. It was a great find in Florence. A block from the train. No taxi needed to get to hotel. The staff is so nice. And the view from the rooftop is not to be missed. Great stay!Genuine Hotels.com guest review
"Grand old hotel close to train station"
The Grand Hotel Baglioni is located across the plaza fom the train station so arriving by train is very convenient. The hotel has an old world charm to it which really fit in Florence. The room was large by European standards with a beamed ceiling and floor to ceiling windows that opened up to a view of the Duomo. Pretty spectacular! The breakfast was […] served on the 5th floor terrace that overlooked the city. Read moreGenuine Expedia guest review
"Nice roof top restaurant/service lacking"
I booked 2 rooms 1 for our adult sons the other for my husband and myself, they initially gave us 2 rooms on the 1st floor. I asked for rooms a little higher, to which they said we could only have 1 room switched but not both, they gave us 1 room facing a crane towards the busy street. Our sons room was worse the window would not even open and since […] the rooms are so dark it actually looked like a dungeon. By the 3rd day I just could not in good conscience leave them in those conditions and approached the desk to get them a better room. Again, resistance but I was able to move them to a 3rd floor room, no view but at least they could open the window and get some sunlight. Their hotel info channel stated they offered vegetarian appetizers during happy hour 7- 8 p.m. but when we got there the waiter didn't know what we were talking about and bought us chips and peanuts with our 1st round of drinks, then I see the waiter bring appetizers to another table which I questioned. Waiter then said she would bring us appetizers for two, but we ordered 4 drinks shouldn't we get 4? Arguing with the waiter over appetizers was just ridiculous. We then proceeded to the dining area for dinner which was great, service and all. We did speak with a manager after dinner and he told us to come back the next day and he would offer us a complimentary bottle of wine, well we did and I guess he forgot about the wine but we did eat there again and paid for our own bottle of wine. Read moreGenuine Expedia guest review
"Steps from train station and excursion busses"
Staff was really going out of their way to ensure a magical stay.Genuine Hotels.com guest review
"Great location and hotel"
The staff was welcoming and professional - always smiling. The hotel is situated very close walking to many main attraction areas but not on top of the massive hustle and bustle. We can't wait Ti go backGenuine Expedia guest review
"The location is hands down the best."
The location is hands down the best. It is very close to the train station so it makes it very easy to get to the hotel when you arrive in Florence.Genuine Expedia guest review
"Nice hotel close to sightseeing and train station"
Nice hotel located a few blocks from the train station. Easy walking distance to everything. Very convenient.Genuine Expedia guest review
"great location near everything"
great hotel in the old european tradition. The wood work everywhere was beautiful. One pitfall, the single hardest bed I ever sleep on. Very uncomfortable. The rooftop restaurant, breakfast included had the most spectacular views of the old cityGenuine Expedia guest review
"Definitely a great Hotel-"
Do not forget to book Dinner on the roof Terrace restaurant while the sun is setting ....!Genuine Expedia guest review
close to historical sites and close to train station .Good breakfast. Clean room..a little small but comfortable. Top level had fantastic views of the city and surrounding hills.Genuine Hotels.com guest review
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