"Hotel with a View"
I booked this hotel based on hotel.com ratings and reviews. It was a great find in Florence. A block from the train. No taxi needed to get to hotel. The staff is so nice. And the view from the rooftop is not to be missed. Great stay!Genuine Hotels.com guest review
"Grand old hotel close to train station"
The Grand Hotel Baglioni is located across the plaza fom the train station so arriving by train is very convenient. The hotel has an old world charm to it which really fit in Florence. The room was large by European standards with a beamed ceiling and floor to ceiling windows that opened up to a view of the Duomo. Pretty spectacular! The breakfast was […] served on the 5th floor terrace that overlooked the city. Read moreGenuine Expedia guest review
"Nice roof top restaurant/service lacking"
I booked 2 rooms 1 for our adult sons the other for my husband and myself, they initially gave us 2 rooms on the 1st floor. I asked for rooms a little higher, to which they said we could only have 1 room switched but not both, they gave us 1 room facing a crane towards the busy street. Our sons room was worse the window would not even open and since […] the rooms are so dark it actually looked like a dungeon. By the 3rd day I just could not in good conscience leave them in those conditions and approached the desk to get them a better room. Again, resistance but I was able to move them to a 3rd floor room, no view but at least they could open the window and get some sunlight. Their hotel info channel stated they offered vegetarian appetizers during happy hour 7- 8 p.m. but when we got there the waiter didn't know what we were talking about and bought us chips and peanuts with our 1st round of drinks, then I see the waiter bring appetizers to another table which I questioned. Waiter then said she would bring us appetizers for two, but we ordered 4 drinks shouldn't we get 4? Arguing with the waiter over appetizers was just ridiculous. We then proceeded to the dining area for dinner which was great, service and all. We did speak with a manager after dinner and he told us to come back the next day and he would offer us a complimentary bottle of wine, well we did and I guess he forgot about the wine but we did eat there again and paid for our own bottle of wine. Read moreGenuine Expedia guest review
"Steps from train station and excursion busses"
Staff was really going out of their way to ensure a magical stay.Genuine Hotels.com guest review
"Great location and hotel"
The staff was welcoming and professional - always smiling. The hotel is situated very close walking to many main attraction areas but not on top of the massive hustle and bustle. We can't wait Ti go backGenuine Expedia guest review
"The location is hands down the best."
The location is hands down the best. It is very close to the train station so it makes it very easy to get to the hotel when you arrive in Florence.Genuine Expedia guest review
"Nice hotel close to sightseeing and train station"
Nice hotel located a few blocks from the train station. Easy walking distance to everything. Very convenient.Genuine Expedia guest review
"great location near everything"
great hotel in the old european tradition. The wood work everywhere was beautiful. One pitfall, the single hardest bed I ever sleep on. Very uncomfortable. The rooftop restaurant, breakfast included had the most spectacular views of the old cityGenuine Expedia guest review
"Definitely a great Hotel-"
Do not forget to book Dinner on the roof Terrace restaurant while the sun is setting ....!Genuine Expedia guest review
close to historical sites and close to train station .Good breakfast. Clean room..a little small but comfortable. Top level had fantastic views of the city and surrounding hills.Genuine Hotels.com guest review
"Right by the train station"
The room was great, but the best part about the hotel is the rooftop bar and restaurant terraces. One of the best views in Florence - day or night.Genuine Hotels.com guest review
"Quiet but close to everything"
Our stay was great! They gave us a choice between 2 rooms, always had a nice breakfast. We had lunch and dinner in the hotel twice and all of the meals were prepared wonderfully. They had the hot mineral bathes for couples or individuals right there in the hotel! I would recommend this hotel to Everyone!! but would rather keep it a secret!Genuine Hotels.com guest review
"Nice, but little pricey"
Nice hotel, convenient location. Unless you really want the extra room in the hotel to relax, I would go for something cheaper. We barely spent anytime in our room. The breakfast was the same as any other hotel.Genuine Expedia guest review
"Great hotel in a great location"
The hotel was easy to get to, located very close to the train station and was only a short walk to all the major attractions. The Bell man at the front door was very nice and helpful but the one that delivered our bags gave us no information on where to find things in the room and how certain things worked so that was disappointing but we figured things […] out. The front desk staff and the house cleaning staff were very friendly. The room was wonderful as well as the breakfast buffet. The bell men that were inside the hotel were not very friendly and even though at times we clearly needed assistance they didn't offer any. They were more concerned with carrying on a conversation with each other. Having said that I would still recommend this hotel (can't let one bad apple ruin the bunch). Read moreGenuine Expedia guest review
"A little past her prime"
This is a very old, stately hotel. The location is right by the train station. Breakfast were lovely on the roof top . The beds were very hard and the over all atmosphere is dark.Genuine Expedia guest review
"Close to train station"
Wonderful!!! Don't forget to take your camera to breakfast...the view from the rooftop restaurant is breathtaking and you don't want to miss that.Genuine Hotels.com guest review
"Close to train station, beautiful accomodations."
We thoroughly enjoyed our visit.Genuine Hotels.com guest review
"a comfortable stay"
The hotels central location is a plus for any one visiting Florence - The hotels breakfast could be better if the could serve eggs. Staff is very accomodating if you need extras for your room. I think its a great stay. If you watch any TV the screen is small and they receive only 2 news channels in english.Genuine Expedia guest review
"close to restaurants and shops,train station"
Wonderful view from the terrace. Buffet breakfasts were wonderful. Would definitely recommend and stay there again. Thanks Hotels.com!!Genuine Hotels.com guest review
"Elegant hotel in a convenient location."
Great location with old world elegance. The bathroom was very updated and exceptionally clean. The staff was generally helpful. The view from the roof terrace is unbeatable.Genuine Expedia guest review
"Close to town and train. Everything is witdistance"
Enjoyed hotel, but desk people, and concierge were NOT HELPFUL OR PLEASANT. Would not go there againGenuine Hotels.com guest review
"Easy walking commute from the train station"
This hotel is close to many tourist attractions, good restaurants and the train station. Perfect location for those transporting bags and walking from the train station. Interior was clean and nicely decorated. Our room was clean and spacious and low noise level for being on a main street in Florence. I would definitely stay here again.Genuine Expedia guest review
The hotel and staff were amazing! The location in Florence is perfect. Seconds from the train station (perfect for day trips) and extremely close to all the sights Florence has to offer! The daily breakfast was a 10 with incredible city views! The only thing that I would have changed were the beds were a bit hard for my comfort level, but I quickly […] got over that as I was usually so exhausted from a long day of touring. Everyone at the hotel was incredibly nice and accommodating! Read moreGenuine Expedia guest review
"Excellent choice elegant hotel"
I stayed there for 1 night, was very convient to the train station. Close walk to many sites. Dining room on the 5th floor was outstanding for both dinner and breakfast. Front desk staff was "ok" small bar in lobby was comfortable. Room was large, we had 3 beds, very large windows. was quite considering location so close to train station. I would stay […] here again! Read moreGenuine Hotels.com guest review
"In the heart of Florence's Center"
If taking the train to Florence, this is the first hotel that you see when existing the main station. Amazing location, walking distance to the dome and all Florence attractions. Car parking available for 36 euros per 24 hours - learn how to reach without coming into ZTLs. Hotel is very old but in good condition, rooms and the entire theme is very classical. […] Nice roof top dining area and again walking to distance to everything in Florence. Read moreGenuine Expedia guest review
"location,food, clean, delightful"
enjoyed every aspect will go back if i can character and history of te otel is fascinating tastily done excellent conciergeGenuine Expedia guest review
If you're taking the train to Florence, this hotel is conveniently located across the street, so no taxi required. It's also walkable to many of the sites. The hotel is large and has been around for more than a century, so there is a little wear and tear that is evident. The staff was very helpful and accommodating. The only problem we encountered was […] that our room was made up very late, at 4 pm in the afternoon. Read moreGenuine Expedia guest review
"Great, cheap place to stay at for a getaway."
I really liked the simpleness of the rooms. The bathtub was very spacious. I loved the view from the window and the high ceilings gave the room a nice regal feel to it.Genuine Hotels.com guest review
"A nice hotel w/ a great location."
To US travelers always need to remember to take 1 to 11/2 stars off a Euopean hotel rating to get the US equivalent. By US standards this is a 3 start hotel. The price was a little high for the age of the facility, but that's what it is for a central location in a European city. The location was great, a very short walk from the train station and all […] the highlights of Florence. The bathroom was nice, though one of our two rooms had a small shower door so there was always water on the floor. The included breakfast was very nice and convenient; what a view from the room! I would stay at this hotel the next time I'm in Florence. Read moreGenuine Expedia guest review
The hotel was beautiful, clean, excellent location and everything you would expect from a large hotel. The staff and breakfast was amazing and did try to accommodate, however the hotel was booked to make room changes. I did have a few concerns, the hotel had varies levels within the same floor, extremely noisy if your room is facing the front or side […] streets, mattresses were very hard, and lastly in my room the shower design was such that the entire bathroom floor was completely soaked after every use, even if you were careful, almost forced to take a bath, unless you had enough towels for the floor. My parents are elderly and have knee and ankle issues, so I made sure to get a hotel that had an elevator, however once you reached your designated floor, there were two separate sets of 6-10 stair/steps before their room were reached. At this hotel, which I would stay again given the location and accommodation, you must state when booking that you would like a quiet room in the back of each floor, a room with no additional steps, and a room with a shower that is not designed to soak the bathroom floor. I did notice each room is slightly different, so these request are not unreasonable. Read moreGenuine Expedia guest review
Perfect location. Helpful staff. Very nice room. hotel is well taken care of. Somewhat disappointed in menu of roof top restaurant. Not very reflective of the area. Lovely view from the restaurant.Genuine Hotels.com guest review
"Across from train station"
Above average hotel. Very close to landmarks. The staff could be nicer. The rooms were clean and well decorated. The air conditioning was not an option and the room gets too hot by midnight. When you open the window the street noise is loud. Next to bus and train station makes it handy but very noisy. Breakfast had a variety of European offerings.Genuine Hotels.com guest review
Upgrade was really niceGenuine Hotels.com guest review
Very helpful and friendly staff.Genuine Hotels.com guest review
Awesome rooms in awesome location. Nice breakfast with incredible view on roof.Genuine Expedia guest review
**LOVED** this hotel....out of 3 separate Italian hotels we stayed in (4 & 5 star hotels in Rome), Hotel Baglioni was by far the best!....where to begin?....the location to the train station, all major sites, the old Italian-style ambiance with a refreshing modern appeal, the free room upgrade (!!), the free buffet breakfast, the fluently bilingual/pleasant/helpful […] staff. The concierge even booked all of our tickets to the galleries, enabling us to easily skip all of the lines! I honestly don't even understand how anyone could give this hotel less than 5/5 rating, but don't take my word for it--see for yourself!! Read moreGenuine Expedia guest review
Superb in all rating categories!Genuine Hotels.com guest review
"Great location next to train station"
Very convenient to train station. Staff very friendly and accommodating. The restaurant on the top floor serving breakfast has an amazing view. Our rate included breakfast and was worth every penny. Would definitely stay there again, highly recommended.Genuine Hotels.com guest review
"Home away from home"
I always stay at the Baglioni and enjoy the fact that every room is slightly different and yet all have quirky old parquet floors and sparkling white bathrooms. Breakfast in the Terrazza Brunelleschi with the winter sun rising over the Duomo is spectacular.Genuine Hotels.com guest review
"Great unique hotel feel"
Nice hotel in a great location. I really enjoyed the old feel of the building. Great hotel for the priceGenuine Expedia guest review
"A convenient and quiet place to stay"
The hotel is about a block from the train station and is easy to access by using the tunnel under the street. The hotel is in an area of Florence that makes all major tourist sites easily accessible on foot. There are many places in the neighborhood to eat and the hotel has a high quality restaurant. Breakfast is served in the restaurant on the fifth […] floor and has a very good view of the city. The room we were in(162) was quite large and very impressive, the room and bath was very clean and well appointed. That being said I did find the reception desk to be somewhat aloof and detached, perhaps this is the norm in a large hotel. But on the other hand the doorman and the baggage handler was very helpful and deserving of a good tip Read moreGenuine Expedia guest review
"great location, service and amazing rooftop view"
Everyone was extremely helpful and the room came with breakfast which was served in a rooftop setting with an amazing view of Florence.Genuine Expedia guest review
"Amazing Stay in Florence"
We spent four nights at the Grand Hotel Baglioni and had a wonderful time! The hotel is certainly housed within an old building, but it has so much character! The stained glass windows are gorgeous and we were lucky enough to have a large one in our room. The staff was wonderful as well. We had dinner three nights at the rooftop restaurant and the food […] and service were impeccable. The restaurant staff including Antonio, Claudio and especially Vincenzo were amazing and made our stay truly something to remember. If we have another opportunity to visit Florence, we will definitely stay at the Grand Baglioni Hotel again. The breakfast buffet was great and convenient. The wifi was readily available - so no worries there. Another plus, is that many of the tours in and round Florence leave from right across the piazza from the hotel. Overall, a truly excellent ane memorable trip. Read moreGenuine Expedia guest review
"Grand hotel with decent rooms."
The hotel lobby was grand and impressive. Our room was decent, however a bit older than shown on their website. Neverthless the room was charming and the bed comfy. The bathroom, however, needed some renovation (particularly the bath/shower). Great location particularly if you are coming in by train. A short walk to the Duomo and all of the best that […] Firenze offers its visitors! Great breakfast buffet to start the day. Read moreGenuine Expedia guest review
"Great easy access!"
Great location & easy access to all! Variety selections of breakfast buffet with a Duomo view, too bad bf wasn't set-up from the rooftop, but still a nice view. Upon checking-in it took awhile, the rep's excuse was his finding us a nice room with a view. Yeah right! We've got a view of a side street & a pedestrian. Thanks for the effort! Aircon was'nt […] working on our 2nd night, so we have to open the window (typical European hotel style, when it's cold for them the aircon will not operate). Bed was firm but big enough & 3people could fit in. Water in the shower room kept changing the temp from hot to extremely hot. Maybe I'm taking too long in the shower room... Hehehe! But overall, still willing to come back because of the location. Read moreGenuine Expedia guest review
"Hotel is okay, location perfect"
The hotel is nice but nothing special and clearly needs an update. From a working perspective the rooms are too dark. However, if you want to have a perfect view from the 5th floor restaurant and your 4th floor room on the city and be in walking distance to more or less everything than this is the perfect place to stay.Genuine Hotels.com guest review
This hotel was extremely outdated. There were ants and roaches in our bathroom. There was a blinding blue neon sign outside of our window, which was so high up that you had to stand on your tippy toes to see out of it. The room was like a prison cell and the bed was beyond hard. The hair dryer was from the sixties and didn't work at all. We asked for […] a more updated room but they were full the first night we were there. They said that they could possibly upgrade us the second day but there would be a fee. The only redeeming quality to this hotel is the view from the roof; however, it was rented out to private events both nights we were there, so we weren't able to eat at the hotel. This hotel was absolutely terrible and I do not understand how they have a 4 star rating Read moreGenuine Hotels.com guest review
My wife and I stayed here for two nights as part of our Honeymoon. This is an excellend hotel in a great location. Our room was extremely clean along with the rest of the hotel. The restaurant on the roof is great and the view is even better. I would definitely recommend this hotel to others.Genuine Hotels.com guest review
Overall, we were satisfied, however the nighttime front desk staff were not friendly or helpful. There were several occasions that we needed assistance and they were completely unresponsive. Our room was located on the first floor and very nice, however the floors were terribly creaky. You could not take a single step without very loud creaking. The […] hotel itself was beautiful. The breakfast was lovely and the location was perfect. Being directly across from the train station was super convenient. Read moreGenuine Hotels.com guest review
"Great hotel - in great location"
Great location in Florence and very convenient to the train station and all the sights. Only issue we had was the sleeping arrangements. There were three of us traveling and I had to sleep on the sofa bed which was quite hard - but I will say that the hotel was very accommodating and upgraded us to a suite which we very much appreciated. Would definitely […] stay here again. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )