"Great, cheap place to stay at for a getaway."
I really liked the simpleness of the rooms. The bathtub was very spacious. I loved the view from the window and the high ceilings gave the room a nice regal feel to it.Genuine Hotels.com guest review
"A nice hotel w/ a great location."
To US travelers always need to remember to take 1 to 11/2 stars off a Euopean hotel rating to get the US equivalent. By US standards this is a 3 start hotel. The price was a little high for the age of the facility, but that's what it is for a central location in a European city. The location was great, a very short walk from the train station and all […] the highlights of Florence. The bathroom was nice, though one of our two rooms had a small shower door so there was always water on the floor. The included breakfast was very nice and convenient; what a view from the room! I would stay at this hotel the next time I'm in Florence. Read moreGenuine Expedia guest review
The hotel was beautiful, clean, excellent location and everything you would expect from a large hotel. The staff and breakfast was amazing and did try to accommodate, however the hotel was booked to make room changes. I did have a few concerns, the hotel had varies levels within the same floor, extremely noisy if your room is facing the front or side […] streets, mattresses were very hard, and lastly in my room the shower design was such that the entire bathroom floor was completely soaked after every use, even if you were careful, almost forced to take a bath, unless you had enough towels for the floor. My parents are elderly and have knee and ankle issues, so I made sure to get a hotel that had an elevator, however once you reached your designated floor, there were two separate sets of 6-10 stair/steps before their room were reached. At this hotel, which I would stay again given the location and accommodation, you must state when booking that you would like a quiet room in the back of each floor, a room with no additional steps, and a room with a shower that is not designed to soak the bathroom floor. I did notice each room is slightly different, so these request are not unreasonable. Read moreGenuine Expedia guest review
Perfect location. Helpful staff. Very nice room. hotel is well taken care of. Somewhat disappointed in menu of roof top restaurant. Not very reflective of the area. Lovely view from the restaurant.Genuine Hotels.com guest review
"Across from train station"
Above average hotel. Very close to landmarks. The staff could be nicer. The rooms were clean and well decorated. The air conditioning was not an option and the room gets too hot by midnight. When you open the window the street noise is loud. Next to bus and train station makes it handy but very noisy. Breakfast had a variety of European offerings.Genuine Hotels.com guest review
Upgrade was really niceGenuine Hotels.com guest review
Very helpful and friendly staff.Genuine Hotels.com guest review
Awesome rooms in awesome location. Nice breakfast with incredible view on roof.Genuine Expedia guest review
**LOVED** this hotel....out of 3 separate Italian hotels we stayed in (4 & 5 star hotels in Rome), Hotel Baglioni was by far the best!....where to begin?....the location to the train station, all major sites, the old Italian-style ambiance with a refreshing modern appeal, the free room upgrade (!!), the free buffet breakfast, the fluently bilingual/pleasant/helpful […] staff. The concierge even booked all of our tickets to the galleries, enabling us to easily skip all of the lines! I honestly don't even understand how anyone could give this hotel less than 5/5 rating, but don't take my word for it--see for yourself!! Read moreGenuine Expedia guest review
Superb in all rating categories!Genuine Hotels.com guest review
"Great location next to train station"
Very convenient to train station. Staff very friendly and accommodating. The restaurant on the top floor serving breakfast has an amazing view. Our rate included breakfast and was worth every penny. Would definitely stay there again, highly recommended.Genuine Hotels.com guest review
"Home away from home"
I always stay at the Baglioni and enjoy the fact that every room is slightly different and yet all have quirky old parquet floors and sparkling white bathrooms. Breakfast in the Terrazza Brunelleschi with the winter sun rising over the Duomo is spectacular.Genuine Hotels.com guest review
"Great unique hotel feel"
Nice hotel in a great location. I really enjoyed the old feel of the building. Great hotel for the priceGenuine Expedia guest review
"A convenient and quiet place to stay"
The hotel is about a block from the train station and is easy to access by using the tunnel under the street. The hotel is in an area of Florence that makes all major tourist sites easily accessible on foot. There are many places in the neighborhood to eat and the hotel has a high quality restaurant. Breakfast is served in the restaurant on the fifth […] floor and has a very good view of the city. The room we were in(162) was quite large and very impressive, the room and bath was very clean and well appointed. That being said I did find the reception desk to be somewhat aloof and detached, perhaps this is the norm in a large hotel. But on the other hand the doorman and the baggage handler was very helpful and deserving of a good tip Read moreGenuine Expedia guest review
"great location, service and amazing rooftop view"
Everyone was extremely helpful and the room came with breakfast which was served in a rooftop setting with an amazing view of Florence.Genuine Expedia guest review
"Amazing Stay in Florence"
We spent four nights at the Grand Hotel Baglioni and had a wonderful time! The hotel is certainly housed within an old building, but it has so much character! The stained glass windows are gorgeous and we were lucky enough to have a large one in our room. The staff was wonderful as well. We had dinner three nights at the rooftop restaurant and the food […] and service were impeccable. The restaurant staff including Antonio, Claudio and especially Vincenzo were amazing and made our stay truly something to remember. If we have another opportunity to visit Florence, we will definitely stay at the Grand Baglioni Hotel again. The breakfast buffet was great and convenient. The wifi was readily available - so no worries there. Another plus, is that many of the tours in and round Florence leave from right across the piazza from the hotel. Overall, a truly excellent ane memorable trip. Read moreGenuine Expedia guest review
"Grand hotel with decent rooms."
The hotel lobby was grand and impressive. Our room was decent, however a bit older than shown on their website. Neverthless the room was charming and the bed comfy. The bathroom, however, needed some renovation (particularly the bath/shower). Great location particularly if you are coming in by train. A short walk to the Duomo and all of the best that […] Firenze offers its visitors! Great breakfast buffet to start the day. Read moreGenuine Expedia guest review
"Great easy access!"
Great location & easy access to all! Variety selections of breakfast buffet with a Duomo view, too bad bf wasn't set-up from the rooftop, but still a nice view. Upon checking-in it took awhile, the rep's excuse was his finding us a nice room with a view. Yeah right! We've got a view of a side street & a pedestrian. Thanks for the effort! Aircon was'nt […] working on our 2nd night, so we have to open the window (typical European hotel style, when it's cold for them the aircon will not operate). Bed was firm but big enough & 3people could fit in. Water in the shower room kept changing the temp from hot to extremely hot. Maybe I'm taking too long in the shower room... Hehehe! But overall, still willing to come back because of the location. Read moreGenuine Expedia guest review
"Hotel is okay, location perfect"
The hotel is nice but nothing special and clearly needs an update. From a working perspective the rooms are too dark. However, if you want to have a perfect view from the 5th floor restaurant and your 4th floor room on the city and be in walking distance to more or less everything than this is the perfect place to stay.Genuine Hotels.com guest review
This hotel was extremely outdated. There were ants and roaches in our bathroom. There was a blinding blue neon sign outside of our window, which was so high up that you had to stand on your tippy toes to see out of it. The room was like a prison cell and the bed was beyond hard. The hair dryer was from the sixties and didn't work at all. We asked for […] a more updated room but they were full the first night we were there. They said that they could possibly upgrade us the second day but there would be a fee. The only redeeming quality to this hotel is the view from the roof; however, it was rented out to private events both nights we were there, so we weren't able to eat at the hotel. This hotel was absolutely terrible and I do not understand how they have a 4 star rating Read moreGenuine Hotels.com guest review
My wife and I stayed here for two nights as part of our Honeymoon. This is an excellend hotel in a great location. Our room was extremely clean along with the rest of the hotel. The restaurant on the roof is great and the view is even better. I would definitely recommend this hotel to others.Genuine Hotels.com guest review
Overall, we were satisfied, however the nighttime front desk staff were not friendly or helpful. There were several occasions that we needed assistance and they were completely unresponsive. Our room was located on the first floor and very nice, however the floors were terribly creaky. You could not take a single step without very loud creaking. The […] hotel itself was beautiful. The breakfast was lovely and the location was perfect. Being directly across from the train station was super convenient. Read moreGenuine Hotels.com guest review
"Great hotel - in great location"
Great location in Florence and very convenient to the train station and all the sights. Only issue we had was the sleeping arrangements. There were three of us traveling and I had to sleep on the sofa bed which was quite hard - but I will say that the hotel was very accommodating and upgraded us to a suite which we very much appreciated. Would definitely […] stay here again. Read moreGenuine Expedia guest review
"Grand hotel in heart of Florence"
Grand hotel in the heart of Florence...probably once someone's palace! Large room, with updated large bathroom. Very friendly and helpful staff. Breakfast choices were great, and it was available from 6:30 to 10:30. Walk via tunnel from train station, which ends just outside the door (take the farthest tunnel to get there). Location made it easy to […] walk to any part of Old Florence. Check out the nearby Central Market for lunch sandwiches, and walk amongst the plethora of fresh food offered to local residents and restaurants. Read moreGenuine Expedia guest review
"great hotel for family"
the atmosphere of the hotel is very nice although I enjoyed staying in and have no complains I would 'v liked to have other kind of food over breakfast more suitable for my Arab moslem taste . I also would like to thank the stuff very polite and cooperative.Genuine Expedia guest review
very nice place to stayGenuine Hotels.com guest review
"Great location, stunning rooftop view of city."
We liked the historical feel of the hotel and the roof is spectacular. It is central and so walking is easy wherever you want to visit. The room was not what we booked as a "city view" as it had one small window that looked into an abandoned building next door. The beds were comfortable and the bathroom fine. Nothing grand but perfectly lovely to rest […] and cleanup when you are spending time in such a beautiful city. Desk staff also not helpful on several occasions asking for directions and recomendations. Read moreGenuine Hotels.com guest review
"pretty good but certainly not great"
The hotel is well situated. The reception staff could have been friendlier and more helpful. The wifi is very slow and was completely down for a day. Breakfast was adequate but nothing to rave about. In sort this is a nice comfortable hotel that is well situated but is not quite worth a 4 star reviewGenuine Expedia guest review
"Five minute walk to train station"
Fantastic. we stayed at the Baglioni seven years ago and enjoyed it then. We did, however, enjoy this stay even more because of tall the upgrades the Baglioni has made. An easy ten-minute walk to Il Duomo, the Baptistry, and the Camanile; a two minute walk to Santa Maria Novella, a ten-minute walk to the Accadamia to see the David; a ten-minute walk […] to Ponte Vecchio and the River Arno. Fantastic. And the roof-top terrace for drinks after dinner dinner was nothing short of spectacular. But then again, every hotel we have booked on Hotels.com has been a great find at low prices. We are very pleased with Hotels.com Read moreGenuine Hotels.com guest review
"Good Vacation Hotel"
Overall, a good to very good stay. It is very convenient to train station and city. Rooms were comfortable but the usual Europe small. Air conditioner was disappointing, as was the shower - which alternated from extreme hot to cool very often. Good breakfast and they have a really helpful wait staff at breakfast too! Young people, but really with it. […] Rooftop area is superb and a highlight of the hotel, in our opinion! Rather expensive for cocktails though. We used the daily laundry service and it was excellent. One downside is the Wifi Service. Intermittent at best which is a real issue if you are a business traveler today. Good place to stay,but not if you are on a budget. It gets pricey! Read moreGenuine Expedia guest review
"Great Location, Excellent Service"
Our stay at the hotel was very pleasant. The location is great directly across the street from the main train terminal. The service and cleaniness of the rooms was definitely excellent. The front desk staff were very helpful. Breakfast was excellent. We would definitely stay at this hotel again and have recommend to our friends.Genuine Hotels.com guest review
The staff was helpful and courteous. They arranged tours and dinner reservations for us. We were pleased with all their suggestions. This hotel is an old hotel that has been updated. One problem we encountered was the lack of electrical outlets in the room. There was only one that was accessable. Besides that, the hotel has great charm. The view from […] their restaurant is fabulous. Read moreGenuine Hotels.com guest review
"Great romantic experience"
The hotel is a stately old chateau, well located in Florence. High ceilings, antique style furniture, but with a very modern bathroom. It captures the elegance of Florence. Views from the hotel restaurant are fabulous, which can be seen at the very good breakfast offered by the hotel. Don't miss the upstairs terrace bar and rooftop dining. Wonderful, […] romantic. Parking garage nearby. Excellent hotel service. Read moreGenuine Expedia guest review
"Great location, great staff great hotel"
The staff was very friendly and helpful to answer any questions about the area. The rooftop garden/restauraunt is amazing. The hotel is very clean. I would definitely stay at this hotel again.Genuine Hotels.com guest review
"A great place to stay"
We loved our stay at Grand Hotel Baglioni. This very old building oozes charm. Our room, on the first floor, had a wonderful terrace that was covered in vines. The perfect place to sit and enjoy after a long hot day of sight-seeing. Breakfast was served in the restaurant and had panoramic views of Florence, but the best views were from the rooftop lounge, […] which felt eye level with the tops of the churches. A real plus was that the hotel offered free wifi - sometimes it is the little things that make your trip so much easier. Read moreGenuine Expedia guest review
"Good place to stay"
Great location to all the sites in Florence. Lighting in the room and the A/C could be better. Breakfast was great and don't miss the roof top areas that give great views of the city.Genuine Hotels.com guest review
"Great hotel but AC issues during our stay"
I really liked the hotel, especially the location and the old charm.The 5th floor restaurant was incredible. The food and service was excellent, and the view is spectacular.However, Our AC did not work properly for the 2 nights we stayed at the hotel even after 4 reports duriung the couse of our stay. My mention at checkout of no AC for both nights […] was met with no comment, no an apology of any kind. This surprised me from what I consider a pretty class hotel. Read moreGenuine Hotels.com guest review
Wonderful views from the rooftop restaurant and terrace. The hotel is very convenient to the train station.Genuine Hotels.com guest review
"Great location by train station."
This hotel was quite satisfactory. All but one of the desk staff were very helpful. Cleaning staff were friendly and efficient. Rooms were clean though a bit dated, but that adds to the charm of this historic hotel. Breakfast was excellent and plentiful. I would stay here again.Genuine Hotels.com guest review
great location near train station (SMN) and center of town. Helpful staff.Genuine Expedia guest review
I like the hotel lobby but the rooms is very oldGenuine Hotels.com guest review
Great breakfast. Well located. Have stayed there before and will go backGenuine Hotels.com guest review
"Grand Hotel Baglioni. Florence - convenient & nice"
Florence is a great old city, which also makes it difficult to find a nice hotel with modern amenities. We lucked out with this one. The rooms are older but clean...reminds me of how Italian relatives would equip a room in their old home...minimalist but sufficient. The free wifi was excellent and the breakfast buffet was very good with amazing views […] of the city. Location was just a block from the train station, a priority for us. The 'marital bed' was large enough for me, my wife and 4yo daughter. Each floor is expansive...and we were unfortunately as far from the elevator as could be...maybe because they thought my daughter would make noise...or they were otherwise full. Read moreGenuine Hotels.com guest review
"Christmas in Florece"
We had an overall good experience...very charming hotel.Genuine Expedia guest review
"Elegant, Grand Hotel full of Americans"
This hotel , unlike many others I stayed at on this trip, certainly catered to an American clientelle. Take that as you wish. What it meant to me is all of the staff was very friendly and helpful. I upgraded to a mini suite type room for an extra amount of euros a night. The room was very large and grand and the bathroom was delightful with a beautiful […] spa-like oval tub. The breakfast was a full, hot american breakfast. The italians tend to like their rooms quite warm. The only drawback we experienced was that the weather was unusually warm, thus the room was too hot and we had to open the windows which made the room very loud! I would ask for a room not on the main street, as the noise and foot traffic does not stop until around 4:30 am. Overall, a truly wonderful, full-service hotel that is a quick walk to the train station, which is a huge plus. Read moreGenuine Hotels.com guest review
EXCELENT BREAKFASTGenuine Hotels.com guest review
Stayed for a couple of days was very nice they gave us a very nice room. Bathroom very big for a European bathroom. Staff extremely courteous and helpful. Close to all would definitely go backGenuine Hotels.com guest review
"Elegant, historic and hugely convenient"
Tho at first I hesitated about being too close to the train station, it turned into a huge plus, The right balance of elegance and comfort, the best roof deck in the city, especially for breakfast, and a surprising amount of light since it is on the open plaza. Was a great start, and would be a graceful finish, as well as any stop on your journey to […] give you an experience of the best of Florence and Italy Read moreGenuine Hotels.com guest review
"Grand Hotel Baglioni"
While the Hotel did have a convenient location directly across from the Train Station the consistency of friendly service was an issue.. The concierge staff was not particularly fluent in english and on some occasions were surley in their attitude, making it uncomfortable to ask questions. Air conditioning was very inconsistent and the electricity powered […] off when you left the room making it impossible to charge computers or mobile telephones. Keyless entry to rooms could be easily overridden with the key left available in the Maids hall cupboard. Read moreGenuine Hotels.com guest review
The on line pix do not do justice to this hotel. Charming old-world decor woth all mod cons! The location is less than 2 blocks to duomo and easy walk to all areas of the city. The very best part is all the private roftop terraces, all different levels, all with amazing views and so romantic. Restaurant was lovely, food was exccellent and beautiful […] in-room breakfast included. Read moreGenuine Expedia guest review
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