"Close to airport"
The hotel for the cost was clean and well kept, nice pool and hot tub. Long term parking was gated and shuttle ran right on time.Genuine Hotels.com guest review
The hotel needs some tlc... so outdated is looking a bit rundown. Our room was spacious but the wall that separates the bathroom is in poor condition the wall paper is bubbly. A few hairs found in the sink and tub. The space between the sliding door and the wall was full of leaves. Overall if you get stranded In ord for a night then would not mind the […] mishaps. It does need some more cleaning. Read moreGenuine Hotels.com guest review
"Wonderful layover hotel"
My husband and I had just gotten off a long flight and had a 7 hour layover. Using my hotels.com app, I was able to book the hotel before we even got off the plane, and the complimentary 24 hour shuttle was there when we got to the door and was a quick ride to the hotel. We checked in easily, the room was kind of far away from the front desk, but it […] wasn't a too big of a deal, we were just ready to get some rest before an early flight the next morning. My husband ordered some room service that ended up being more expensive than we wanted, but it was fast and convenient. The bed was pretty comfortable, and the water pressure in the shower was great. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Chicago O'Hare Airport Hello Catherine, thank you for posting the review about your recent experience at Four Points. We appreciate your feedback and look forward to see you again. Regards, Arun
Comfortable beds, great showers, roomy rooms, friendly and helpful staff, good food, convenient parking, shuttle service to airport and the L line.Genuine Expedia guest review
"Fine Hotel, Great Restaraunt"
The best thing about this hotel was the attached restaurant called the Mirage, which served excellent food at reasonable prices.Genuine Expedia guest review
I ended up checking out 10 minutes after checking in. The room was dark and didn't seem clean. The beds were very soft and dipped in the middle and one bed was broken. I felt like I was in a room that charged by the hour.Genuine Expedia guest review
"Cheap alternative to staying in the city"
Hotel was worth the price! Very comfortable, and room service is responsibly priced with good food!Genuine Hotels.com guest review
Pluses: Beds are comfortable, room was clean. Food in restaurant is ok, staff polite and friendly. The shuttle service to the airport is very good. Drops off at buses and train station for the ride downtown... Negatives: Stayed in room 418... Door lock card access only worked intermittently... Took eight totem swipes to open room door... Very frustrating. Toilet […] stopper did not work properly. Had to remove tank cover multiple times to stop water flow. Multiple wedding receptions on the weekends. Parking is very tight if you have a car. Read moreGenuine Expedia guest review
"Hotel not meet my expectations"
This hotel is good if you just come for 1 night or transit, the location is not really good, plus what you see in the photos not as real ..wireless connection was so terrible, gym and swining pool was ok not really goodGenuine Expedia guest review
Nice Hotel - no complaints - could use some remolding, but overall an enjoyable experience.Genuine Expedia guest review
"Nice hotel close to the airport"
The bed and bedding were fabulous!! It is especially wonderful NOT to hear the jets. Good job.Genuine Expedia guest review
"not a bad hotel...near O'Hare airport"
Had free wifi and free parking, so that's a plus. near chicago o'hare airportGenuine Expedia guest review
There was hair in the sink and shower upon arrival. They did not do anything about it.Genuine Hotels.com guest review
This hotel worked out very well for us. We ate in the Lounge restaurant. our meal was great and Tina, our waitress, was awesome! Great service and menu choice with great prices and portions. Would definitely recommend this hotel to others. Checking in and our was easy. Everyone was most friendly and helpful.Genuine Hotels.com guest review
If I were to recommend this hotel it would only be because all of the surrounding area is pretty questionable and only really seedy looking. We were allowed to check in early, went to the hotel restaurant, Almost no customers and LONG time for service. Noticed later the advertised sides had not come. Front desk kindly ordered cab for us. Next morning […] cleaning people came to the door about 10 asking if we weren't ready to check out. They wanted to argue about it but we were given written notice that we had till noon. .Fire alarm sounded while husband in shower. Could not find ice to went to front desk and they said with vending machines on every floor. Had to ask where vending machines are. Not in map of the place. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Chicago O'Hare Airport Hello Debby, thank you for taking the time to post the review about your recent experience at Four Points. Your feedback is very important to us and will help us improve our services. Please accept my sincere apology for the inconvenience you experienced and we hope to make it up to you next time you visit the Four Points. Regards, Arun
Really enjoyed my stay. Cable selection was decent. Sheets were soft. There were randomly a few strands of hair. Idk what that was about. But I just crashed here in between flights. much less expensive than the ohare hilton. A mile further but there's a shuttle so just as convenient. Also saved 30 bucks using hotels.com over what I was quoted at the […] desk. Free wifi ftw. Not romantic or luxurious but super solid hotel to spend a few nights. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Chicago O'Hare Airport Hello dope, thank you for posting the review. We appreciate your business and feedback and look forward to serving you again. regards, Arun
Hotel is very close to the airport and the frequent shuttles are extremely convenient. Queen beds were very comfortable. Rental cars were within a half mile and downtown Chicago was less than a half hour drive.Genuine Hotels.com guest review
Response by Four Points by Sheraton Chicago O'Hare Airport Dear Guest, thank you for posting the review. Regards, Arun
With being a brand name hotel, you'd think everything would be in place if not perfect. Room was alright. But the bathroom had a leaking roof, which I complained about and was not attended to. Also, at the end of the far left of the hotel there's a leak when you exit that door, there's no chance you won't feel water pouring on you... God know, what […] kind of dirty what it is... I would have asked for another room but it was late in night and had to leave the next day... so didn't bother much... but was disappointed to see, no action from hotel staff. Room was little dirty, there's no refrigerator or microwave, if you're looking in hotel for that. However, they've good small pool, nice sauna, gym and nice office for printing your boarding passes. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Chicago O'Hare Airport Dear Salman, Please accept my sincere apology for the leaking issues as it was pouring in Chicago. We do offer rooms with Microwave and Fridge on availability basis. Again, my sincere apology and We look forward to see you again. Regards, Arun
Nice hotel. Not fancy but well run. For example, I got in after 9 and was hungry. The restaurant was open late, until midnight, I think. I was able to get a good meal when I wanted it. Staff was polite. Overall I'd rate it 3++ out of 5.Genuine Expedia guest review
Response by Four Points by Sheraton Chicago O'Hare Airport Hello, Please accept our sincere thank you for posting the review. We appreciate your feedback. Regards, Arun
"Horrible experience with shuttle service"
We arrived at the O Hare Airport around 1AM. After calling the hotel and verifying the location where we can get the shuttle to hotel, we waited for about 25 minutes at the Bus Shuttle stop. The shuttle came and left !! not even stopping for single second. I called the hotel number again (which by the way most of the times goes to voice mail!) and told […] them about the above. Lisa who was working at reception at that time promised me that shuttle will be there in 10 minutes. It took another 37 minutes for the shuttle to come back. Another 2 phone calls to hotel with promises to locate the shuttle (who I was told driven by ?Aroma? as Lisa told me later). We were in front of Hilton O'Hare (across street) while waiting for shuttle and I wished I have booked room at that hotel. On our return trip (after 9 days) we were unfortunate to meet the same team, our flight was at 7AM, so we had to leave early hours. The same driver told me to put the luggage in the shuttle my self and then start instructing me "how" to arrange the bags since she cannot lift heavy weights !!. Over all experience at hotel was not bad, we requested the staff during day to help fix the 2 lights not working (and they were fixed right away). I wonder if the manager or owner of the hotel is under some sort of union pressure to keep same staff despite having the similar sort of complaints. Read moreGenuine Hotels.com guest review
I checked in and the front desk girl was not even smile and rude (Maybe I should have worn a nice suit!). The room was smell, the hotel front entrance was different then the picture. For $91 per night, best western and courtyard by marriot are better compare to this hotel. I was going to extend the stay but cancelled right away. Bad experience with […] the front desk, I would never stay in this hotel again! Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Chicago O'Hare Airport Dear Felix, Please accept my sincere apology about your recent experience at the Four Points. We appreciate your feedback and will take necessary action to correct the deficiencies and service. We hope that you will give us another chance to make it up to you. Warm Regards, Arun
"Dirty and smelly, unfriendly staff"
The staff seems to be annoyed to be working there. The room (220) smelled heavily like cigarette smoke ( the hotels claims to have smoke free rooms ) to the point it was uncomfortable to stay there. In the morning I went to take a shower, there was a pubic hair in the tub: Take your on conclusions about hygiene. The only plus is the shuttle 24hrs every […] 20min. I would NEVER stay there again. If you have a little respect for your self, book somewhere else. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Chicago O'Hare Airport Dear Paulo, please accept my sincere apology about your experience at the Four Points. We sincerely regret the cleaning and service issues and will take corrective actions. Regards, Arun
Came in late. Key was already made. Had an early flight so went right to bed. Room was a room.Genuine Expedia guest review
"Nice stay but..."
I enjoyed my stay at this hotel. The employees were very nice and friendly. The restaurant located on the property was fantastic. My favorite server was Abraham, he was magnificent. The pool is beautiful and there is a hot tub. I do however have a few complaints. Room service was spectacular and quick and if it wasn't delivered in 30 mins it was free. […] My only compliant with room service is that it was only opened until 11:30 pm. There were a couple of nights when we wished we could've had the option to order food, but instead we went down stairs to the vending machine. Our bath tub had some type of build up going around the edge. The hotel is far from down town so be prepared to take the shuttle to the airport to the train to a bus. The hotel will provide you with directions. Even though I had a couple of complaints they were pretty minor and I will stay here again. Read moreGenuine Hotels.com guest review
"Convenient to O'Hare & the food was great!"
We were just over-nighting before an early-morning flight from O'Hare, so I was looking for a place with a free shuttle & free wi-fi. Lobby & room were fine. Beds were excellent. A/C worked well. Bath a little small & in need of upgrade but clean & perfectly adequate. The biggest surprise was the excellent - and affordable! - food in the restaurant […] (Mirage). If we are in need of another overnight close to O'Hare we will definitely stay again. Read moreGenuine Expedia guest review
Had some trouble with parking because of the number of events going on. I would only recomend if using this hotel for waiting for a flight for O'Hare.Genuine Expedia guest review
"Close to airport, clean reasonable rooms"
Close to ohare, 20 mins to downtown. Reasonable price on a nice room. I would come back againGenuine Expedia guest review
"Good for those needing O'Hare Airport connection"
The room was comfortable and clean. I really liked the bedding and was able to get a good night's sleep. The indoor pool, whirlpool and sauna were great. The only thing that I would add is offering tea as well as coffee in the rooms and the lobby.Genuine Hotels.com guest review
"We enjoyed our stayq"
The rooms were comfortable as well as the beds. It was quiet, we never heard any airport traffic. We would definitely return.Genuine Expedia guest review
Not bad for a single night stay,would be great if you were using it to be close to the airport.Genuine Hotels.com guest review
Free shuttle to Airport. Not so old facilities, and everything meet standard.Genuine Expedia guest review
The stay was up to what I expected. The elevators were very slow coming to the floor. The pool area is located near the banquet facility and was not very inviting to attend. Crowded halls near the pool area.Genuine Hotels.com guest review
"Easy access to the city"
I have stayed here several times when "stuck" at the airport due to flight delays. The past 2 visits, including this one, were by choice when I drove to Chicago to visit family. I detest city driving, and I found that if approached from the west, you can reach the hotel with absolutely no city-scary interstate driving (come in on Hwys 38 to 25, then […] to Sterns Rd then to Elgin-O'Hare Expressway) The "expressway" is not that fast, and carries much less traffic than one would expect. I rode this in comfort on my motorcycle several times between 7am and 10am. The hotel is very nice, and although it is a bit dated, the rooms were clean and bedding fairly new and well maintained. Most of the guests are either flight attendants and crew, or those associated with weddings on-site. The rooms are extremely well insulated, so I could hear no noise from adjoining rooms. The cost was much lower than those closer into downtown. They provide free 24hr shuttle service to and from the "L" (blue line subway) into the city, which allows you to easily get in and out much faster than if driving. The staff, especially the shuttle drivers, are very helpful and friendly. Tip them, they deserve it! Read moreGenuine Hotels.com guest review
"Missing the small things"
At first glance, the hotel seemed very nice. As the night went on into the morning however, things started to stack against its favor. I guess I take for granted a pad of paper and a pen to be supplied with the room, but there was nothing when I wanted to write down directions to get to the nearby airport. The cleaning staff also thought 11:00PM was […] a great time to vacuum across the hall. The water pressure for the shower was nice the first night, but the following morning it was Painful! I've never felt such high water pressure from a shower before. That was after the disorienting wake-up call that the alarm clock provided. Speculation leads me to believe it was probably a really clever prank from the previous guests. Looking at the whole picture, it really wasn't too bad, but I didn't think it was worth the extra money. There's also a banquet nearby so parking can be an issue late at night. Read moreGenuine Expedia guest review
My stay was short. Other than false fire alarm, everything was very nice.Genuine Hotels.com guest review
It has a 24 hour pool!! Stuff is very friendly, and it's in a very good location.Genuine Expedia guest review
"close to all must see sights"
The room was very clean and the beds were very comfortable. The staff was friendly and helpful. Was nice that the pool was open 24 hours.Genuine Hotels.com guest review
We only stayed a night but I was really impressed with the courtesy of the front desk clerk... she was super friendly and gave us all the info we needed for parking and the airport shuttle schedule for the morning. The room was not too big but it met our needs as we traveled with our children. The most important part for me was that our room bathroom […] was immaculate!!!... I rather have a clean bathroom than a large room!! Over all our experience was a 9.5 out of 10... I will definitely stay again and refer all my friends and family :-) Read moreGenuine Hotels.com guest review
Comfortable and friendlyGenuine Hotels.com guest review
"Close to O'hare Airport"
Hotel was easy to find, very close to the highway. There weren't very many restaurants close to the hotel. Check-in and check out were very easy. It would be nice if early check -in would be an option. Overall the room was clean and the service we received was very good.Genuine Hotels.com guest review
"Great quality for the price!"
Free shuttle to the the airport, train ride to Navy Pier for a three day volleyball tournament. Great price, great quality, I was pleasantly surprised not to hear airplanes.Genuine Hotels.com guest review
"hotel, closed to the airport, shuttle every 20 min"
Very convenient to O'hair airport. Nice room, goog breakfastGenuine Expedia guest review
This hotel does not deserve more than 1 star. I am surprised that it is by Sheraton. Rude check in staff, parking lot with pot holes, smelly hallways, faulty air conditioner. The interior looks more like a youth hostel than a hotel. Check out time is 12 yet the room Service starts knocking on your doors before 10 am.Genuine Hotels.com guest review
"Big building, too many guests, not good service"
The building is huge, old and dark. Smell not good. It's not convenient to walk to the lobby, if you are unfortunately arranged to a room at the far end of the building. I was woken up at 2 am by the alarm/clock in the room, even I asked for a wake-up call at 6:45am however was 5 minutes late from the scheduled time. I asked for a cab, the front desk […] gave the cab drive wrong destination so the cab driver was unsatisfied to take me to the real place I wanted to go. Another front desk gave me wrong estimation on the time spending on the road (it took 1.5 hour but I was told 0.5 hour maximum, even I mentioned it's in traffic), this made me 1 hour late from the morning meeting. Read moreGenuine Expedia guest review
"Older hotel that has been converted but nice."
Older hotel that's been converted. Some parts of it are really nice but parts of the old hotel show through, like the bathrooms and corridors. Lounge is very dated but the food is good.Genuine Expedia guest review
"Great for overnight before flight"
As always very pleased with customer service. The place is great for staying if you have an early flight the next day. Rooms are alright seems that they are ready for a remodel or update. Still a nice stay though will use over and over again.Genuine Hotels.com guest review
We were expecting the hotel to be "at" the airport, not close bye. We were overnighting on our way home from Hamburg, Germany to LA. We didn't think we were going to need transportation from the airport to the hotel. It took 25 minutes for our van to show up. We were very tired and didn't appreciate the wait.Genuine Hotels.com guest review
"In Need Of Repair"
Upon arrival we were greeted with a fire alarm due to the fact that a motor had burned out on one of their two elevators. Of course we had to wait as I have an infant and we were on the 4 th floor. The room was stuffy and as I opened our window I found a dirty old balcony and a view of the rooftop. It seems as if the hotel is in need of a facelift, […] at every turn we found peeling wall paper and torn carpet. The worst part came when I went to give my son a bath and found paint chips. Why you ask? Because the tub had peeling paint from a failed renovation. Only nice thing was we were able to use their long term parking and shuttle service. Read moreGenuine Expedia guest review
"I would highly recommend this hotel."
The service was wonderful. Shuttles to and from the airport was great. The beds were extremely comfortable. I would definitely recommend the hotel to others.Genuine Expedia guest review
Response by Four Points by Sheraton Chicago O'Hare Airport Dear Guest, thank you for posting a wonderful review and we appreciate your feedback. We look forward to see you again. Regards, Arun
"Dirty room with a ceiling that needs repaired"
Front desk is friendly and helpful. The room is grossGenuine Expedia guest review
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