Holiday Inn Hotel & Suites Des Moines - Northwest - Des Moines

The young girls at check in were great. They were cheerful and informative. My suite was also excellent, except for the bright HID lights across from my window on a building wall. The curtains can not close all the way letting them shine directly into my face. Other than that the room and facilities were great. Check out was the worst part. I needed […] a receipt for my expense report and the lady at the desk completely ignored me because she was on the phone. While i waited patiently however an older gentleman walked up and she immediately acknowledged him and took his keys and said thank you. Still ignoring me I just left my keys and called the hotel the next day to have a receipt emailed to me. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room was ok. The bathroom was too small and the toliet was way too close to sink!! Don't understand who would design a bathroom in a hotel like that?! The beds were comfortable.

Genuine Hotels.com guest review

After driving 10 hours the Holiday inn Des Moines was a delightful place to stay. Having the restaurant attached was great.

Genuine Hotels.com guest review

Dirty bathroom, they must use used towels to clean the tub. It left hair all over the floor too. One of the elevator door was in realy bad shape. Receptionist told us that breakfast starts at 6:30 but they don't have breakfast at all!. Old hotel that needs lot of improvements.

Genuine Hotels.com guest review

My husband and I had been traveling for one month so we have knowledge of hotels old and new, price ranges mid to upper. We were very unhappy with our stay on multiple levels. Upon entering room we found food in refrigerator left from past tenant, dust along edge of all carpeted walls, horrible amount of dust behind/under bed (needed plug-in), paint […] on ceiling in bathroom and wear hole in bed sheets. Room had been remodeled at some point and a wall had been removed leaving change in floor level in center of walkway, then carpeted over without filling in with carpet pad. Bathroom design layout left no place to put our cosmetic bag. Hot tub was cool which then brought in all the children which wanted to play and dive underwater while adults tried to visit. Overall my husband and I felt this hotel has seen it betters days about five years ago. Read more

Genuine Hotels.com guest review

Our stay was very comfortable and the service was good. The roomdefinitely needed updates. It was clean, but there was some unfinished areas that could use some attention.

Genuine Hotels.com guest review

It was Fair time, the place was full, but really didn't feel that unless you were looking for a parking spot! Very comfortable and no hassle checking in even though we weren't coming in until after the State Fair closed up.We were not tempted to eat any other meals than breakfast at the attached Bennigans.

Genuine Hotels.com guest review

We had a great experience will be back to stay again!

Genuine Hotels.com guest review

Great beds, shower and pillows.

Genuine Hotels.com guest review

Good room, nice pool. Room did not have frig. or microwave. It was clean and well maintained. Pool area was big enough to sit at tables and not get wet. Also had area right next to pool, but outside to sit, eat, or relax.

Genuine Hotels.com guest review

The TV had sound on about 25% of the channels. The Restaurant attached to this Hotel was some of the worst I"ve ate in in a long time.Salsa tasted like it was a can of tomatoe paste with a can of stewed tomatoes drained added to it and room temp. Salad was also room temp.Buy the manager a thermometer

Genuine Expedia guest review

pretty good. flexible. miscalculated my travel time . and hotel allowed me to check in a little earlier. that awesome. thank you

Genuine Hotels.com guest review

when we booked the room we were led to believe a continental breakfast was included. it was not.

Genuine Hotels.com guest review

The room was nice, there was a small divit between the living room and the bathroom, apparently a remodel that wasn't quite done? The pool temperature was perfect, but there were pieces of dirt or something floating in the pool and the air vents in the ceiling were dripping in and around the pool. Great location though, right off of the interstate. […] Lots of nearby restaurants and shopping. Only 15 minutes to downtown. Read more

Genuine Hotels.com guest review

The staff was very slow and unknowledgeable when we asked for directions or have something brought to the room. We had a terrible noise outside our room, like a machine running, that ran night and day. Was hard to get a good night sleep. No breakfast, except at a nearby restaurant.

Genuine Expedia guest review

I was very disappointed with my stay at Holiday Inn the rooms were old and out dated and the staff was not very hospitable. I can understand with the other hotels in the area were booked and not this one.

Genuine Expedia guest review

The picture on-line made me think that this hotel was a 'nice, new' Holiday Inn, but sadly it was not. It was just an old, run-down hotel that needs a lot of TLC. I really wish we would have spent $5 more to stay across the street at the Ramada.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Lazy staff, dirty, and doors wouldn't lock

Genuine Expedia guest review

This hotel had comfortable beds, the rooms were clean and the staff very nice. Despite it being a very busy weekend with the State Fair the hotel was busy but quiet. The pool is fine for a dip and the Fitness Center is small but does the job. The fact that Bennegans is connected to the hotel and has long hours is a real plus.

Genuine Hotels.com guest review

Contacted hotel staff twice in first hours after checking in regarding a nonfunctional toilet. Twice personnel were dispatched and did nothing to correct problem. At checkout notified the front desk, they said "thanks" but indicated no record of problem was made prior. No one here cares apparently.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel room was very clean and comfortable. The bathroom was clean and all extras were there. The shower had great pressure and hot water for both of our showers. The only thing that was not comfortable to me was that only on elevator worked so we had to pack people in one elevator which is very uncomfortable to me. Otherwise the hotel and resturant […] is very nice. Read more

Genuine Hotels.com guest review

If you are allergic to pets or like to walk around with a layer of dog hair on your clothing then fine...I am and I don't. The room smelled like pet urine, and the chair was covered with dog hair...which I discovered after sitting on it and wearing a black pair of slacks. I did talk to front desk and was told that they allow pets on first floor. Unfortunately, […] they did not tell us this upon check in or we would have requested a different floor. They did ask if I was allergic to dogs, but otherwise didn't seem interested in hearing my complaint. Supposedly, they 'clean' the floors but not the furniture after a pet has been in room. We wiped the chair down with a damp cloth, 3 times before getting all the pet hair and dirt off of it. Not happy at all. Read more

Genuine Expedia guest review

MY WIFE AND I COULD NOT GET OVER THE OVERALL QUIETNESS OF HOLIDAY INN. YOU COULD NOT HERE ANY RUNNING WATER FROM OTHER ROOMS AND EVEN THE HALLWAYS WERE QUIET. WHAT A JOY TWO ENJOY 2 NIGHTS OF PEACE A QUIET. BEDS VERY NICE.

Genuine Hotels.com guest review

Room never cooled down and always felt wet. No complimentary or on-site breakfast. Cell phone service was almost non-existent within the hotel. My guess is the property has had extensive floooding and is in the process of recovering from that.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review