Carol Hotel Omaha - Omaha

Bed wasn't made very well, I had cleaning supplies left in my room, used towels and wash clothes. I have visit before but this time I wasn't impressed with my recent stay.

Genuine Hotels.com guest review

Very outdated, and not so clean, but what do you expect for the price. The shower was dirty, but they offered to have someone come up right away to clean it.

Genuine Hotels.com guest review

I booked online an had wanted a room with two double beds an got a room with only one. Then the sink backed up. An while i was in the shower getting ready for the night i noticed that their was part of a dried piece of soap still on the ledge for the soap. That was nasty. Also the room was very dusty. But glad they switched me rooms. The breakfest was […] not very appealing also. Read more

Genuine Hotels.com guest review

not friendly from desk crew; also breakfast not worth the walk to the breakfast area. Needs improvements, beginning with people skills at front desk. Had we not been tired would have gone somewhere else.

Genuine Hotels.com guest review

I did NOT see any of the problems that others have reported. No bugs,no mold,and the people were just fine.

Genuine Hotels.com guest review

Why is it the staff can't recognize that the place is a dump and just apologize up front? Why put on a facade that this is operating like a normal hotel when so much is in disrepair? If it weren't for normal Berkshire people checking in I would confuse this place for something out of Hostel the movie.

Genuine Hotels.com guest review

We arrived later - around 10:00 - and left at 6:00, so we saw only the lobby and our room. We left before breakfast was available. The room had been redone sometime in the not-too-distant past so it looked quite nice and it was clean. There was a microwave and fridge - I only wish there'd been a coffeemaker! The bed was not too comfortable in my opinion […] (I've been spoiled by the next tier hotels with the pillowtop mattresses, I guess), but the person in the hideabed said it was quite comfortable. The bedding was missing for the hideabed, but that is easily overlooked by housekeeping when hidden in a drawer. since it was late, they were busy and the desk staff was skeleton, we just fetched it ourselves. The staff were very appreciative - and they were friendly on the whole. Read more

Genuine Hotels.com guest review

One thing is there was a pool, but open at there time. On the door they gave the time it should be open, it was not the case. They use many excuses. We had a four year old that was disappointed. Thanks a million.

Genuine Hotels.com guest review

The tv wasnt so good and the lamps not all was working

Genuine Hotels.com guest review

Would never stay here again. Hot tub was not working and was told they had no idea when it would be fixed. Wifi does not reach the third floor up. It didn't feel safe. on the pictures on the website, it appear they had a lot of equipment in the gym area. What they actually did was take a picture of the gym area against a mirror making it appear twice […] as big as it actually was.the price was cheap, but like the old adage says, you get what you pay for.I would never stay there again. Read more

Genuine Hotels.com guest review

First off, here is a list of items that did not work just in my room alone: Telephone, heat, hot water in the sink, and the bathroom light. Nothing that is unbearable but it was uncomfortable and all those things should not be broke at once. And when notifying the manager he was very rude and blamed the guest (me) for not calling the night of and instead […] calling the next morning. So no type of reimbursement or remorse was shown. I used to work in customer care and he was very inconsiderate. Also when asked for a 800 number, was told by same manager they did not have one. Who prior to that gave me a card stating who to call above him. Which was the 800 number. I would most likely never stay here again and would not recommend. And for those who say "you get what you pay for" is not a true statement in this case because I stayed at a motel 6, two nights prior for just $5 more and it was a much more comfortable stay. Read more

Genuine Hotels.com guest review

An overall nice hotel super cheap rate. I wouldn't mind a few more $ per night so the owner could have more to work with on upkeep

Genuine Hotels.com guest review

I have stayed here before, it's not the ritz, but it's not priced like the ritz. For the money, it's a relatively good deal. The breakfast service is sort of spooky, but for the price, I am surprised that there is any breakfast.

Genuine Hotels.com guest review

The only thing that was good about staying their was the location. The lobby was nice, but that is wear it stopped, the building was freezing cold, it had an overwhelming stench of sigeret smoke, their wasn't any body at the desk most of the time, the breakfast was bad also, the only thing they have is biscuits and gravy and bagels every day. We will […] never be staying their again. Read more

Genuine Hotels.com guest review

It's rundown - seen better days no doubt

Genuine Hotels.com guest review

Only as a last resort.

Genuine Hotels.com guest review

I had a few complaints, but they were promptly taken care of. I think its a shame they no longer offer a coffee pot in the room. You have to go to the breakfast room for coffee after 7 am and I usually wake up much earlier than that! It's good for the price.

Genuine Hotels.com guest review

Easy to get on and off I-80, very close to places to eat. Stay included breakfast but choices of breakfast items was limited. TV remote did not work, shower was hard to figure out. It was OK for one night but won't stay here again on our frequent trips back and forth along I-80.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Good value for the price. I usually stay here whenever I make a brief visit to Omaha and will again in the future.

Genuine Hotels.com guest review

It was ok for the 1 night would not recommend any longer. Electric outlets were scary, not sure what would happen when I plugged items in. GFI wouldn't even hold a plug in. Wasn't the cleanest hotel I have stayed in. Breakfast was not very good.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The rooms and halls smelled musty and smoky even though it was a non smoking floor. The whole place looked like it hasn't been renovated for years.

Genuine Hotels.com guest review

2 things the hotel claimed to have they did not have. 1 a Coffee pot in the room and 2 a lounge. These were on the site,claiming to be a 4 star hotel. Neither were provided. No coffee pot and no lounge. I was told the current management discontinued the lounge.. Makes it a 2 star in my opinion. Please have what you put on the site in YOUR hotel. Truth […] in advertising! Read more

Genuine Hotels.com guest review

Website says amenities included workout facility, free breakfast, free wi-fi and pool. What we experienced was a non-working phone in the room (and asked the front desk about the phone connection with no resolve), had bad wi-fi connection, if any, gym had only a few pieces of equipment (less than what was pictured on internet) and none of them worked. […] The pool had an over powering chlorine smell and had irritation in our eyes from it. The "breakfast" included hard biscuits, runny gravy, stale bagels and bread. It's a good thing my kids like cereal, but couldn't get anyone to refill the milk jug once it ran out. Very convenient location, though, with plenty of stores and restaurants close by, but for the price, it was not what was expected. Read more

Genuine Hotels.com guest review

Lady in front desk so unpleasant rude made comments that she didn't like kids...I checked in w/3kids. Not a very helpful person. And I think she is the owner.

Genuine Hotels.com guest review

Room was horrible. Sink was plugged . Phone didnt work. Tv didn't show channel numbers so u didn't know what channel u were on. There was no channel guide. Light in bathroom flickered for one minute and finally stayed on. They gave us a plunger to unplug sink. They did not offer an apology let alone anything else.....never again!!!

Genuine Hotels.com guest review

Staff was very friendly the sink was slow draining and the bed was rather hard. But for a girls weekend it was fine--will probably go back in future.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

When we arrived we were informed that the pool was closed for maintenance and wouldn't open for at least two hours. Not good, considering that was one of the main reasons why we booked here. And the hot tub was also out of order--repairs or something. Again, a huge disappointment. Our first room was on the ground floor, and two of the three lights didn't […] work. One didn't even have a light bulb in it. Can you say thorough cleaning???? They moved us to another room, and the baseboards were pulling away from the wall, and there was plaster everywhere. The outlets on the desk didn't work, so we had to get behind the bed and unplug the clock and lamp for an outlet. Breakfast was......I'm not sure you could call it breakfast. There were 6 bisquits for gravy, two cold cereals (one of them was out completely), bread for toast and bagels. The milk was out for the cereal. And we never once saw anyone check on the food to see if it needed replacing. Overall--you get what you pay for, but we will not be back. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Our room was awful. There was hair all over the place, very dusty, the tv only had 10 working channels. The breakfast was gross and pathetic. For as big of a place as the hotel is, they really need some help and fast!!!!

Genuine Hotels.com guest review

everything was great except for the indoor pool/sauna area. the sauna was half depleted of water and would not turn on. after a long day out and about, we were really looking forward to this little bit of relaxation.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The Carol hotel is quite old and run down. The pool and jacuzzi weren't in operation. However, it was very cheap and you get what you pay for. For the price the breakfast was great, but other than that, don't expect much unless you just need a cheap place to sleep for a few hours.

Genuine Hotels.com guest review

I personally like this hotel. It is conveniently located close to my office and is also very close to I-80 and I-680. The staff are very kind and always available to help with whatever you need. The breakfast is always the same. It is not fair of me to rate that because I stay for a week at a time and therefore it is not appetizing to me but someone […] who is there for only a few days may like it and find it delicious. It seems as of late that there is always something in disrepair. The last 2 times I have stayed it was either the pool or the hot tub that were not useable. Overall it is a nice place to stay for the price. Read more

Genuine Hotels.com guest review

we stay here often and will come back

Genuine Hotels.com guest review

This was a great stay I stayed the 5 days before at a days inn in council bluffs n the longer I was there the worse the service n the room cleaning because non existence this hotel was the opposite the longer my stay the better the service. I would recomend this one hands down.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Pool or room towels should always be there. Shouldnt have to beg

Genuine Hotels.com guest review

The room was nice and clean. The hallways and rest of the hotel looked kind of dingy. The breakfast was less than good, if you advertise a continental breakfast have a more than toast and bagels and cereal.

Genuine Hotels.com guest review

hot tub was broke

Genuine Hotels.com guest review

Cold hallways and dining area, very chintzy breakfast.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was in poor condition, to begin with you can only use the front door of the hotel to in and out. That doesnt seem right in regards to safety, fire, etc. Secondly, the front window of a first floor room is broken out and the glass is on the ground. Also, the hotel sign on the building CAROL HOTEL, has several letters that are out. and or do […] not light up at night. The hallways, have a draft or chill in them. Lots of up keep needs to be done. The towels in the room are horrible, the are so rough you could rip your skin. The pool area was horrible, there is no way you could have taken a swim in the water as the pool was over flowing, the water levels were not according to the proper depth of the pool, which was a disapmnt has I had my daughters that wanted to go swimming. Then the 2 workout machines they provide were terrible looking nor did they look safe. I am an avid gym goer and that was a dispmnt too. In this day and age in promoting heathly and well being it was a a great dispmnt in this hotel from the breakfast to the the active life items.The breakfast they provide leaves something to be desired. No fruit,yogurt, peanut butter, muffins or rolls, donuts. The selection was very POOR. The hotel looks like it has great potiental, but with the people running and or owning the hotel leaves something to be desired. It seemed as thou they dont care. Then to top it off, I was double charged for my stay. Read more

Genuine Hotels.com guest review