"This place is a pit..."
Nothing works: the pool, the spa, the exercise room, the room phone, the WiFi, etc. Breakfast was a joke. Too much money for a run down place like this.Genuine Hotels.com guest review
"No pool, spa, food service or adut beverage."
Maintenance is needed everywhere. It looks like you are trying to collect as much revenue as possible before you demolish the building. I stayed here 10 years ago. A big difference in 10 yearsGenuine Hotels.com guest review
No pool, smelled, dirty, terrible staff and continental breakfastGenuine Expedia guest review
The bed was hard as a rock, the sheets were so old that they wouldn't stay on the mattress. I can see why it was so cheap to stay there, because I got what I paid for.Genuine Expedia guest review
"Wouldn't ever stay there again"
There was hair all over one of the pillows. The chair and the bed ruffle was stained. I waited 5 minutes at the front desk for someone to help me and the carpet in the room was sticky. It definitely was not a nice place to stay.Genuine Hotels.com guest review
We booked a king bed with sofa bed. When we got there, it had been raining a lot & 1/2 of the rooms were leaking. So they gave us a double bed with chair, but refunded the price difference in the rooms & offered a full refund if we wanted to leave. It's a really old hotel...probably used to be really nice. It's ok for a quick nights sleep when there's […] nothing else available, but other than that, I wouldn't recommend. Read moreGenuine Expedia guest review
"Well, 'ick' is the best I can come up with."
Wednesday night, ghost town...no staff at the front desk or anywhere else. Took me 10 minutes and knocking on a perturbed "general manager's" door I had to seek out in order to check in. This is a hotel that was once nice, I presume, when it was a Clarion Hotel. Now, not so much. It is poorly maintained, dirty, ick. On Thursday morning, no one was […] at the front desk for checkout either. There was a sign for 'breakfast' where I thought I might fill a cup with bad coffee, but no...a deserted hallway led to a dark corridor which led to a dark and empty dining room. Weird. Wouldn't stay unless the alternative is the streets... Read moreGenuine Expedia guest review
The hotel was so dirty that we didnt want to touch anything. There was a storm the night we stayed and the ceiling leaked. The phones didnt work, so we had to go downstairs to report the leak. When we asked for a different room, they said they were all that way. We asked for a refund and went and stayed at a different hotel.Genuine Hotels.com guest review
This trip was for a family reunion.One of the reason I chose this hotel was because of the pool, since some of the family were traveling with children. We wanted something that the kids could do when the adults were tied out. The first thing we saw when we arrived was a signed that said "out of order pool and exercise room" We wasn't happy, but we still […] checked in. Upon arriving at the door of our room, the first thing I was hit with was a strong order of urine. After opening the door we saw that thing in the room were old and worn. The toilet seat was broken in the bathroom and someone had left tissue in the toilet, as if someone had used it without flashing. All the other rooms were in similar conditions. We all requested our money back, and we all checked out. Read moreGenuine Hotels.com guest review
Clean room, furniture old, but good for a night's stay.Genuine Hotels.com guest review
"met my needs, but nothing special"
it was nice to find an affordable hotel room during the college world series. and it's been said before- you get what you pay for. there was an annoying sound that kept me up at night, at first I thought it was a floor buffer but found out it was the refrigerator! this was something that I didn't even use, as I didn't need it at all. I found out where […] breakfast was just after checking out, it wasn't well marked. just a sign near front desk and nothing more specific as to where. Read moreGenuine Hotels.com guest review
Not a great place wouldn't stay there EVER againGenuine Hotels.com guest review
"Hotel from Hell"
This has to be the worst hotel..poor service,lamps didnt work,continental breakfast -stale bread,coffee,juice n cereal..and when it started to rain outside the roof in the room was a shower of water..Front desk didn't care just gave me some towels..And the refrigerator leaked water..all over the carpet..They would not give me another room so I checked […] out one day early. Read moreGenuine Expedia guest review
Stayed on the top floor (6) and there were brownish spots on the ceiling that had dripped onto one of the pillows. There was a lamp with no lamp shade and many holes in the blanket on the bed, We got in late and when the breakfast options were limited and seemed a bit stale, grabbed some coffee and got out early.Genuine Expedia guest review
"The staff was very unfriendly !"
No air in the in the lobby with 90 F weather. ! Manager told me that I get what I payed for. !!!Genuine Expedia guest review
"Left out in the rain"
We arrived late in the night to be told that our reservation is canceled. The room was leaking. Now we had to find another hotel that could accommodate the 8 of us (family of 6 in one room). The staff directed us to some hotels they were sure that they had rooms available...wrong. Took us and hour and a half in a city we were unfamiliar with to find […] a hotel within our budget that could accommodate. An additional note...we weren't the only ones left out in the rain...met other families along the way in search of another hotel that were to stay at our hotel as well. Read moreGenuine Expedia guest review
"Moldy, Wet and poor service"
First when we called to confirm the type of room, the guy on the phone kept us on hold for some time before getting back to us. Was on the phone off and on for 30mins to try to get the information. Check in was ok, hotel seemed ok. Room was clean enough, except for the obviously wet tiles on the bathroom ceiling which were moldy. It rained pretty hard […] at night and the entire side of the room above the AC was leaking and the AC was not working correctly. We were concerned that it might spark and went down to complain and there was obviously similar issues with all the rooms on that side. They just simply gave is towels to put there. The AC was not working correctly probably because there was water leaking into it. We had no options so we stayed. When we down to check out, there was no one there. There were two other people who were at the front desk for 30mins because they had locked themselves out and couldn't get a hold of anyone to help them. Glad that was not an emergency because there would not have been anyone there. Definitely never staying there and will be calling the hotel for at least a partial refund as the place was way overpriced for what was provided! Read moreGenuine Expedia guest review
"Waste of money"
If this hotel is ever listed again on this website, i will stop using this site.Genuine Hotels.com guest review
"Do not stay here"
Disgusting.Genuine Hotels.com guest review
We stood in line behind three other families. Each one left because of the way they were treated. While we were being helped, a guest came to complain about the wireless and wanting a wake up call because the phone didn't work in his room. He was told he didn't know what he was talking about and that they would knock in the door to wake him up. His […] sink was leaking, and they told him to turn it off better. Our room: the toilet was filthy, the fridge was dirty and the carpet smelled moldy. While at the desk, a guest called to complain about noise in an adjacent room and the manager told him to just deal with it. I would only stay here again if I was kicked out of the supermarket parking lot. Read moreGenuine Hotels.com guest review
The owner of this place has a horrible attitude. The roof leaks, outlets don't work, you will never be able to log onto the weak wi-fi signal. When these issues were brought to his attention his response was "deal with it" and this dump isn't cheap considering it's 2star rating. Don't even bother staying here.Genuine Hotels.com guest review
Staff tried to give only one of two rooms rented. food in fridge in room from previous people. toilet seat was broken. no linen given for hide-a-bed. hide-a-bed was broken, wire sticking out. continental breakfast close before 8 a.m.Genuine Expedia guest review
"It ok hotel"
It was so hot in there. Most lamps were missing bulbs. Want stay again.Genuine Expedia guest review
"Stay at your own risk!"
Not mine, but 19 other rooms broken into during day and cleaned out, Thieves took electronics, golf clubs, clothes, etc. Owner just shrugged like "tough break". Internet worked about one hour per day. Toilet in my room leaked at the base and rocked badly. Reported day 1, never looked at in 4 days. Breakfast served but it was inedible. Pool closed. No […] workout room as advertised. The plate with the room number on one room had fallen off. Rather than replace the plate, they had hand written the room number on the hall wall with a permanent marker. Read moreGenuine Expedia guest review
"Bad smell. No working internet."
Terrible experience. Had to find a place local due to work in the area. The room smelled terrible, there was stains on sheets and internet was not working. Very disappointing and much too expensive for the very poor quality.Genuine Hotels.com guest review
Poor service, very rundown, multiple break-ins to rooms around us with valuable items stolen which was believed to be internal. Pool, Spa, Fitness room, ice machine, and most doors were all broken. No repairs has been done in several years. Avoid if possible.Genuine Hotels.com guest review
Place is nasty. Plus bad service. Will stay in my car before staying here againGenuine Hotels.com guest review
"Avoid this hotel"
With no option to give a zero star rating I was forced to give a 1 star but that would be stretching the quality of the stay. I checked out a day early due to the horrible conditions and despite the management of the hotel refusing to refund my second night. I mistakenly assumed there would be information in the room itself but there was absolutely […] nothing in the room to provide information about the hotel or services provided as you would normally find. My husband couldn't stop sneezing upon arriving to our room and the room itself was dirty with garbage under the dresser, hair on one of the towels in the bathroom, stains on the mattresses, holes in the walls on the way up to the room, etc. The metal latch for the door to be secured was broke in half so my first attempt to open the door failed as it was caught on the latch- a flimsy hold over latch at the top of the door was the only additional means to lock the door. The phones in the rooms sporadically work so you are taking a chance on whether you will get a working phone or not- which the management is aware but seemed to not really care about the issue when it was brought up by 2 other guests. As I tried to check out the manager merely put a box on the counter for rapid checkout and completely ignored me as I tried to talk to him about my stay and solicit a refund. I would never stay at this hotel or recommend it to anyone else to stay in. Read moreGenuine Hotels.com guest review
Website said they had a pool and hot tub. Went there and found out they have shut down the pool and hotbub due to new goverment laws. They have to basically recontruct the current pool and hot tub before they can open it again. Accourding to them they probably won't be doing that. Room was dirty as well. Housekeeping didn't clean the floor very good […] around the bed area. Also not very good security. They had all the outside doors opened to let air in all around building. They were open all night. Read moreGenuine Expedia guest review
The swimming pool and the spa were closed during our stay. The washbowl was unusable, and the wifi was barely working. Definitely not the best hotel for this price.Genuine Expedia guest review
"Horribly rude staff..."
I don't want you to be happy." And then proceeded to talk over me after every thing I said. He also told me at the beginning of the conversation that there were people on the way to fix the internet, yet later in the conversation yelled at me "well the longer I talk to you, the longer it will take for the internet to get fixed, so are you done now?" […] The bed had several hairs in the sheets and just a general uncleanliness, I didn't even use the shower due to the amount of short black hairs in it. Overall, a total disappointment. Read moreGenuine Expedia guest review
"Worked for necessity, definitely not luxury..."
We stayed because the room was available for ~$70. Would never pay full price to stay here. Not awful, but not the best. Clean, but a sense of "Hope I'm actually safe here..." Staff led my brother on a wild goosechase for a local bar that had already been bulldozed... Not helpful.Genuine Expedia guest review
"Not a good experience"
I wiped down most of the surfaces and the wipes were dirty, so it was not just invisible germs I was cleaning up. The room smelled of stale smoke and was musty. The overall appearance and smell was so bad that I went and bought a roll of paper towels to put down on the floor next to the bed and other surfaces. I did not let my bare feet touch the floor. […] I did not find any evidence of bugs bed or otherwise. They definitely need to do a deep clean and deodorize the rooms. When I wiped the headboard there was something sticky on it. I stayed there because of the location and price. Now I know I will never stay there again. Read moreGenuine Expedia guest review
"The hotel was awful,"
There isn't one good thing to say about this place.Genuine Expedia guest review
"a Four STAR hotel with two star price"
We did not expect to see this hotel to be reopened and it was a PLEASURE to see that. it was a four star hotel years ago as i did remember and with renovation and new management they brought back the good memories .i tried many hotels in Omaha when i visited my kids every month and most of them are nasty,dirty,smelly and are over charging for their […] rooms ,after last weekend staying in CAROL HOTEL" i will ALWAYS go there" . Read moreGenuine Expedia guest review
"Completely adequate lodging at a great price"
Hotel like experience, bagels and cereal for breakfast, pool and exercise room closed. Staff left a bit to be desired.Genuine Hotels.com guest review
The hotel staff when we checked in was pleasant and willing to help. The morning staff wasn't as helpful. The complimentary breakfast was not much at all. We had to go ask them to add items that had ran out, and it took them 15 minutes to do that. You could only get a cup of coffee during the breakfast hours - because those doors are locked the rest […] of the time. The backside of our shower leaked and therefore our floor by the bed was all wet - luckily it was our last night/morning. Very dated and run down. Read moreGenuine Expedia guest review
When we checked in there were several patrons asking for more towels. The clerk seemed overwhelmed, rude and very disorganized. When we got to our room the first thing I had to do was go back downstairs and ask for more towels. All we had was two bath towels, no hand towels or wash clothes. when we realized the toilet was clogged we tried to call the […] desk but the phone didn't work. My wife was going downstairs so she told the clerk. What did he do, he handed her a plunger. Of course she didn't take it. I went down to demand a new room. We did get a new room in which everything worked and it seemed a little cleaner but the hallway was terrible. There was a huge hairball in the hall that stayed there to two days we were there even after the maid cleaned the rooms and parked her cleaning cart right beside it. Maybe she used it to keep her cart from rolling away I don't know. WiFi was difficult to use when it was available. The day we left two other patrons had the police there settling a dispute with the hotel. The best I could make of it the hotel was getting a scolding from the police about how they conduct business. I would never go back and strongly recommend Expedia remove them from the list. Read moreGenuine Expedia guest review
"The front desk employee was rude"
I wasn't able to usethe phone at the front desk. he told me to go back n 4 hours. I got charged for two rooms wen i used only one. i haven't gotten a refund yetGenuine Expedia guest review
Clean and comfortable for the price. Continental breakfast was below basic, bread, bagels, eggo waffles and cereal.Genuine Expedia guest review
"This hotel will haunt my dreams..."
How this hotel is rated as high as it is via reviews is inaccurate. The only thing i can think of is that they must be phony reviews. We walked in the lobby and it was really hot, (too cheap to run the air). They charge you an extra $9, (which really means $11), if you wish to have double beds. Our room was incredibly hot, stuffy, damp & the air conditioner […] was a joke. We opened the window & had no choice but to leave it open, (if breathing was an activity we preferred). All night long we were kept awake by foot traffic & "transactions" under our window. There were people under our window until the sun came up. There were countless mysterious & disturbing carpet stains including some that strongly resembled fairly recent blood stains. I'm pretty sure we were staying in a crime scene. I did not walk around in our room without my shoes. We had 1 working, dim lamp, (of course minimal lighting was probably to our benefit as what we could see in the dingy light was extremely unsettling). The sheets were sticky, stained & disgusting. The pillows were tiny & there was only one thin, old, sticky pillow case between you and the naked pillow. (I personally prefer a more efficient barrier between my face and the previous person's drool, germs, secretions, etc.) The bathroom had lots of hairs & the tub floor was dingy, dirty & disgusting. These people pinched every last penny at the cost of your discomfort & health safety. The soap is likely to induce cancer. I beg of you, AVOID... Read moreGenuine Expedia guest review
"No pool or spa or exercise room - never again"
min staff and facilities - looks like they are going underGenuine Expedia guest review
"Can't believe it remains open!"
Checked in and desk person tried to charge me for both nights again. I stated both nights pre-paid and he said they were not. I pulled up my info on my iphone and showed him before he agreed it was pre-paid. Sign on counter said "no pool, no hot tub and something else they did not have". How this place remains open especially in the nicer area of town […] it is located in. The hotel was filthy, my room was disgusting with stains all over the carpet and it looked like it had not been cleaned in months. Again, I say, how is this place still open!?!? Read moreGenuine Expedia guest review
"1 Night Stay"
This hotel was just okay, but it was for only one night... thank goodness! My husband and I got two bath towels, one wash cloth and one hand towel in our room, but we didn't complain to them since I had brought a better quality wash cloth from home. I had always prepared myself for this in case we were short towels. The room had not been vacuumed for […] some time; at least well. This is definitely a '1 Night Stay' hotel. Also, they had a sign displayed when I checked in stating no pool, no workout room etc... This place was very reasonably priced, but then you get what you pay for. Read moreGenuine Hotels.com guest review
I had a very bad experience starying here, when I arrived Omaha Police was at the hotel. Guest was being evicted out of the hotel, the rooms smelled of mildew, and wet animails. My allergies kicked in because Im allergic to animals fur/hair. I will not reccommend this hotel to anyone. Not good customer service.Genuine Hotels.com guest review
"We were thankful to find this hotel on a holiday"
For the price we paid, we received all that we expected & more. Staff were very accommodating.Genuine Hotels.com guest review
"My experience was not good for this hotel."
My experience was not good for this hotel. Phone, AC, WIFI was not working, all lamp cord was unplugged. Towel etc.. was not provided, when I called from my phone on reception for towel then he said, you have to collect from reception. Breakfast was not good. Regarding the AC complaint, he came to my room and opens the window for air circulation. :) Finally, […] He has upgraded the room after calling three times on reception….. The funny part was that, the phone also was not working in upgraded room. Read moreGenuine Hotels.com guest review
I wasn't pleased at all with the room. They need to update the air conditioners in the room. Actually check rooms one by one, head board was off the wall.Genuine Hotels.com guest review
"Hotel needs makeover"
It would be better to take drapes down rather than have them hanging from one side. No coffee pot in room?!Genuine Expedia guest review
Smell strong from chemical clean . But nice room, not incorrect stuff themGenuine Hotels.com guest review
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