"2nd stay at this hotel"
Hotel is very nice - 2 great pools - short walk away from the beach. Rooms are spacious with balconies, micro and fridge - it was perfect for us.Genuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for such a great review. I hope you will come back for an excellent third trip soon. Regards, Jeremy Skinner – General Manager
It was very relaxingGenuine Hotels.com guest review
"Phone never worked in room, ever after reporting i"
Room was clean but outside areas were a little unkept ie dirty.Genuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach I apologize about the phone problem in your room. I have shared this with our Chief Engineer so he can make sure it is taken care of. I have also shared the cleanliness comments with our Executive Housekeeper so he can make improvements as well. Thank you for the feedback and we will make sure to make immediate improvements in these areas. Regards, Jeremy Skinner – General Manager
"Hotel is right on the beach. Great area!"
5 min. from Destin, we had a great experience staying there. The hotel staff is friendly and accommodating. The pools, splash pad, hot tub and excersize equipment was awesome.Genuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for such a great review. We enjoy having such great neighbors like the Gulfarium and Big Kahuna Water Park. We hope to see you again real soon. Regards, Jeremy Skinner – General Manager
"Not worth $200 a night!"
Expected a lot more wz a sheraton hotel. No room cleaning unless u demand it. Dingy carpets. Unhelpful staff, offered a five dollar voucher for missed room cleanin:( Expect the biew, everything sucks!Genuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach I apologize that we did not meet your expectations. The $5 voucher you mentioned is a Starwood standard called Make a Green Choice that we must offer every guest that opts-out of housekeeping service. I have shared your comments with my management team so we can improve our product and services. Regards, Jeremy Skinner – General Manager
"Good for a quick beach trip"
Our room was on the beach with a gorgeous view. The beds were comfortable and the safe was above and beyond friendly.Genuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for your review. I know we did get a little backed up at Kiwis over Labor Day weekend and I appreciate your understanding. I am glad you enjoyed your short vacation. Please come back when you can stay longer. Regards, Jeremy Skinner – General Manager
"Favorite hotel in Destin/Ft.Walton!"
Right on the beach! Nice rooms! Great price for gulf frontGenuine Hotels.com guest review
"What a dissapointment"
Our stay at this resort was our first time ever booking or staying at a Sheraton. We are not planning on booking at this resort again any time soon, if ever! When we arrived, we were given the wrong room as I had reserved a King size bed room and was given a room with 2 queens, which on the hotels behalf they did correct happilly. The King room that […] we were given was directly across from where there is construction that woke us up at the crack of dawn every morning--there was nothing posted online about ongoing construction at the hotel. Also, our door to our room was not weather sealed and the light showed through around three sides of the door. We were also invited to eat breakfast at the hotel and were not told that we needed vouchers for it-- it is not a buffet breakfast that I found worth paying for personally. The room itself was spacious and nice, and the overall appearance of the hotel is a little run down. The staff was friendly and the front desk staff were helpful. It is certainly not what I was expecting for the high price dollar value that we paid for this room. Read moreGenuine Hotels.com guest review
"Last minute deal through Expedia"
Didn't know the hotel until we purchased the room. Pleasantly surprised with the hotel provided. Staff was beyond courtious and pleasant. Would visit the hotel again. Great view, location, staff and accomodations. Thank you again!Genuine Expedia guest review
It's not a luxurious hotel, but staffs are friendly, and good hotel to stay.Genuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you so much for the great comments. Regards, Jeremy Skinner - General Manager
"Worth the trip"
Loved everything about the hotel except the bed, thought it was too soft.Genuine Hotels.com guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thanks for the review. I apologize about the bed. We normally hear great reviews about the beds but I think everyone has their preference. Thank you again and hope to see you back soon. Regards, Jeremy Skinner – General Manager
Arrived a little early and front desk was happy to accommodate us. Very friendly and helpful staff. We got a room on the 6th floor. They had a small parking garage in the ocean front building and since it was raining I was thankful for this. Arrived to the room and there is an unobstructed view of the ocean. The room seemed to have been recently renovated. […] It was clean; Fixtures and furniture had new appearance. The bathroom did show the age of the structure as tile repairs were noticeable, but everything worked well and was clean. This was a 4 or 5 star hotel in it's day and still very nice even with the years of wear. Beach is very walkable and well kept. Since it was next to the Gulfarium and the pier below that there were no other hotels on one side of it and other side had construction of a new one in progress. So, this area of beach was not crowded at all. The ocean had a lot of vegetation in it, but there was a hurricane brewing in the gulf at the time. So nothing unusual there. Room service was good with a 20% gratuity added in up front. Room service staff was polite and accommodating. Beds were comfortable and it was a good nights stay. We left the balcony doors open so we had the sea breeze and sound of the ocean to sleep with. Spent a few hours in the ocean the next morning and unfortunately had to head back. Due to short stay we did not venture beyond the hotel, but looked like there was enough to do in the area. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you so much for the great review. I have shared your comments with our food and beverage director as well. I apologize that you had some problems with the room service not being hot. We will definitely work towards a fix for that. Regards, Jeremy Skinner – General Manager
"Wonderful beach side vacation for families!"
We road-tripped with an infant and a 1st grader and enjoyed our time so much that we plan to return again soon. We stayed at a room facing the courtyard, and were only a couple of yards' walk to the beach. It was highly convenient to park outside our room considering we had many bags and kid-items to carry in. We visited the nearby Publix (grocery store […] right over the bridge, about a half mile up the road) and stocked up on fruit, drinks, snacks, and sandwich makings for our room fridge/microwave. We attended Nonie's Ark event, the free happy hour, and enjoyed the breakfast buffet every single morning. The splash area wasn't yet completed, but with two pools and a wide, flat area to run and play it wasn't disappointing at all. We spent a couple of evenings after dinner/beach sitting on our little patio while the kids ran around. The desk staff were helpful- because I asked many questions (after reading many, many reviews on tripadvisor). It was highly important to us to Not have to pack up the car every day to visit the beach, and I only had to walk a short way back to the room if we forgot anything. It was so convenient and nice. We opted to not have our linens changed every single day- and earned a $5 credit to put towards the breakfast buffet every morning. Free coffee and the paper each morning were great. I would get up early to sneak off to the smaller pool and take a swim and it was always clean and well maintained. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for the review. It sounds like you had a fabulous time with us. Just an update for you – the splash zone is complete! Please come back and let the little ones enjoy it. Regards, Jeremy Skinner – General Manager
"Great Family Spot"
Excellent location. Friendly staff. Only issue was the beds are a little tired and need to be upgraded. Ours was compressed in the middle which makes for sleeping on a perpetual hill.Genuine Hotels.com guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for the review. I am glad to hear you had such a great time with us and we look forward to your next visit. Regards, Jeremy Skinner – General Manager
"Four Points Ft Walton Beach"
Rates seem high for the areaGenuine Hotels.com guest review
"Won't stay here again"
Worst hotel experience in a long time. Housekeeping left our door wide open after cleaning the 1st day (luckily nothing missing), everyday forgot to do or leave something. 4th day did not clean until 5pm. Room needed thorough cleaning, drapes were very dirty. Only really clean thing were the bed linens. Carpet looked 20 yrs old and if not vacuumed once […] a day sand fleas were abundant from all the sand brought in and blown in from the beach. Location was extraordinary, 2 pools were beautiful. Hotel is skimping on employees. A maint problem we had took 2 days to repair. On a good note, no bed bugs in our room (actually we have never encountered bed bugs in all our hotel stays) and the beach location could not be better. There is a Holiday Resort being built right next door and I suspect if Sheraton does not get their act together and update their rooms, Holiday will take a lot of their business. We were in the side 2 level rooms, not directly on the beach which is newer and more expensive. But we still paid 170.00 a night and expect a clean room. Also, we did complain but no one offered an apology from management. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach I would like to apologize for these problems you encountered during your stay. I have shared your comments with the managers of housekeeping as well as maintenance so they can improve what they are doing for our guests. We are making some updates in the fall and I hope you will consider giving us another try. We do normally receive very high scores on our cleanliness. Regards, Jeremy Skinner – General Manager
"Don't be fooled by the rating or pictures...."
The pictures are deceiving! You do not stay in the nice waterfront tower if you don't pay for the waterfront view, you stay in an outdated and falling apart 1960 2 story motel with ugly green carpet, cracks in the ceiling, cobwebs, hot tub doesn't work, and a new building next door starts hammering and drilling at 7am... We are clean people and this […] was anything but clean.. We wore our shoes in the room and didn't even come close to using the comforters.. I was a bit itchy, but not sure if that was my mind playing tricks on me or if there were bugs in the bed... Not what I expected from a Sheraton.. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for your review. I apologize you did not have an enjoyable stay with us. We do try to make it very clear what type of room you are booking online. The descriptions either read beachfront or garden view. We also have pictures of our garden view rooms online. We do have one working hot tub but are adding a second larger one in our courtyard. Once again, I apologize that the hotel was not up to your standards. Regards, Jeremy Skinner – General Manager
Right on the beach, simple, clean. Nice hotel. Good for children. Easy parking.Genuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for the great review. Please come back and see us again soon. Regards, Jeremy Skinner - General Manager
"OK, but not in Destin."
I felt their ad was a little mis-leading. This hotel is not in Destin but very close. Hotel was ok. The view of the beach front is not how it is but did have a private beach.Genuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for your review. We do use Destin in our location name because that is what guests are familiar with. We are only two miles from Destin. I do appreciate you pointing that out and making it clear. Regards, Jeremy Skinner – General Manager
"Nice hotel, small rooms"
The hotel is in a great location, and the pools on site are lovely and never crowded. We loved the close walk to the beach and being able to get a quick bite to eat / drinks from the tiki bar. We also met nice families staying at the hotel. Another plus is being able to rent Kayaks, wave runners, and paddle boards on site- and the prices beat Destin […] rentals. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for your reivew. For future reference we do have larger rooms in the beachfront building. We look forward to seeing you again soon. Regards, Jeremy Skinner - General Manager
"On the beach hotel"
Plently to do near by, had a adventure packed week.Genuine Expedia guest review
"close to restaurants, the pier, on the beach"
All of the staff was so nice, friendly, and helpful!! The hotel and grounds were so clean & neat! I loved having Kiwi's deliver food/drinks to you right on the beach! Their food was good! Only down side was the construction of new hotel next door, but that's not their fault at Four Points. Great place for a family vacation!!Genuine Hotels.com guest review
"Great location to stay"
We have stayed at Four Points on several occasions, and as always we really enjoyed it. We had a day where houskeeping was running very behind schedule, but we made a call to the front desk and received clean towels within 5 mins. Staff is there to make you happy.Genuine Hotels.com guest review
"A gas- saver location"
Heaven on earthGenuine Hotels.com guest review
"Nice hotel but wouldn't give military discount"
I was satisfied with the hotel room itself but very disappointed with the company. I was not given military discount that I should have received. I was told by the front desk that I needed to call the reservation department so they could credit me for my military ID. Reservation department failed to do so which makes me very angry. My family and I go […] to ft. Walton beach every year but we will not stay at this hotel ever again for the reason above. Very sad how the company handled the whole situation. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for your review. I apologize I our central reservations department did not explain discounted rates when you made your reservation. Unfortunately not all discounts are available all the time. We apologize that your specific discount was not available at that time. Regards, Jeremy Skinner – General Manager
Very clean and nice hotel. Beach was great and lots of things to do close by.Genuine Hotels.com guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for the great review. We hope to see you back soon. Regards, Jeremy Skinner - General Manager
Love the access to the beach! Great price for the area!Genuine Expedia guest review
"Awesome day at the Beach"
My sons and I stayed here and had the best time. The hotel was immaculate and the staff went out of their way to make it special. I look forward to my stay next year.Genuine Expedia guest review
"Nice hotel close to the beach"
Great Hotel nearby restaurants and stores. Kids had a blast great pool and by the beach.Genuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for the great review. I am glad you were able to enjoy the many amenities we offer. We look forward to having you as a return guest soon. Regards, Jeremy Skinner – General Manager
"Comfortable beds, right on the beach"
Check-in was terrible. Room was not available at 4 pm check-in. The lobby was full of people trying to check-in. Hotel staff blamed it on a problem with housekeeping. It took well over an hour to check-in. Once we got checked in, I did not experience any more problems with the hotel.Genuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for the review of our hotel. I apologize for the delay in getting you checked into the hotel. We do sometimes get a large number of guests checking in right at the 4pm mark and it takes a while to get everyone into their rooms but fortunately that is not a problem often. I am glad to see you enjoyed the remainder of your stay with us. Regards, Jeremy Skinner - General Manager
During heavy rain, the street in front of the hotel had flooding and certain parts of the parking lot. Drainage definitely needs to be improved!Genuine Hotels.com guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach I apologize about the excessive water during your stay. Unfortunately you were with us when we had rain/floods that our area has not had in over 20 years. Normally our drainage is more than adequate but we were not ready for that amount of rain. Once again, I apologize for the inconvenience. Regards, Jeremy Skinner – General Manager
This is an old motel which has been adequately maintained. It is a gulf front complex in Ft. Walton Beach. The rooms are like any you would see in an old style motel, ie, an old unit ac which works well and an adequate room with adjoining tub and shower combo. It is nothing fancy but suffices. My only complaint was the cost. We went over the 4th of […] July and paid primo rates. We ended up moving to the Sandestin Hilton for our last night. The rates were the same and the Hilton at Sandestin is a much nicer resort. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for your review. Our rates do go up some over the July 4th week but we make sure they are comparable with the surrounding hotels. Regards, Jeremy Skinner – General Manager
"Won't stay here again."
Called for a manager because we was not happy. Manager never showed up. Room had a sour smell.Genuine Expedia guest review
This was a great hotel. Easy access to everything, not over crowded, and convenient access to a beautiful beach. The room was much nicer than I expected for the price.Genuine Hotels.com guest review
"Construction Next Door"
I woke up to the sound of a sledge hammer banging on the building being built next door at 7:30 am. The hotel is older but that doesn't excuse the grout in the bathroom needing a good scrubbing and the dripping faucet in this mid-level hotel. The beds are not as nice as those in other Four Points hotels I've stayed in but the linens were nice. The beach […] is OK but it isn't Destin. Destin's waters are much clearer and you don't have to deal with sea weed washing up on you while you wade in the water. The breakfast isn't that great but it is a buffet and it was reasonably priced. After the first day we ate breakfast in Desin at The Pancakery which is an excellent restaurant. The hotel has Destin in its name but it is 6 miles from Destin in Ft Walton. Next time we come to Destin we will actually stay in Destin. Overall this hotel is just a dressed up motel 6. We spent $2000 for 4 nights and 2 rooms. For that price we could have stayed in a Holiday Inn Express and had $900 left over to spend on recreation. This hotel is not worth the money we spent. What the hotel lacked we made up in fun on the beaches in Destin. Bottom Line - stay somewhere else at least until they finish the construction next door. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for your review. I want to apologize for the construction next door to us. It has not been much of an issue so far and is fortunately almost finished with the exterior. I have asked our maintenance department to check the items you mentioned in your room and make sure they are taken care of. Unfortunately sometimes mother nature throws us a curve ball with the seaweed but the beaches are very well kept.
Overall a good hotel. Clean room and easy access to the beach .Genuine Hotels.com guest review
"Great hotel, but had a few issues"
When we got there we decided to add on a night to the end of our stay. The lady that night said no problem, plenty of rooms, just book it on hotels.com. It was extremely late so I waited until the next morning. The hotel didn't show up so I went back to the front desk (which is really far away from the rooms with Ocean View) and she said they had no […] rooms available. I told her what the lady the night before said and somehow she made it work and said we could stay in our room. But then the day we were supposed to leave originally we get a phone call saying we have to move rooms for our last night. We go back to the hotel and talk to a 3rd lady and she ended up making it work, but we had to move 4 rooms down from our current room. So make sure you don't plan on making any room changes! Other than that, they upgraded us from Garden View (not very good btw) to Ocean View (awesome!) for FREE without us requesting it! It's right on the beach, but bring your own chairs b/c it was gonna cost $30 per day to rent 2 chairs and an umbrella (we went to Target and bought our own!). It is right next door to an OK Aquarium and the other side is a hotel being built, so not too pretty. It's across the bridge from Destin (about 10mins away depending on traffic), but there are things to do and places to eat real close. Overall we enjoyed the stay and can't wait to go back to Destin/Ft Walton, just not 100% if we'll come back here or try a new hotel. Read moreGenuine Hotels.com guest review
We had a great long weekend at Four Points. Enjoyed the beach service (chairs & umbrella, although not free), and it was nice the Kiwi's waitress served there also. Stayed in our chairs from 8 in the morning until they took them away at 5. The room was nice, comfortable beds, breakfast buffet was good, too. All in all, would stay here again. If there […] was any complaint, it would be that Kiwi's wasn't open after 7. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thanks for the review and glad to hear you had such a great time! Please come back and visit again soon.
"The hotel needs some TLC"
Our room was less than nice. The beds were very creaky which made it difficult to keep a one year old asleep if you dared to roll over during the night. The bathroom was ok until I got into the shower... the majority of the tiles have mold creeping out, which made me worry how much mold was actually hiding behind the wall. Considering what we paid a […] night to stay in this hotel, I was extremely disappointed. Read moreGenuine Expedia guest review
"don't go green"
By choosing to "go green" we were completely ignored by housekeeping! They did not remove garbage, replenish coffee or even offer a clean towel the whole time we were there.Genuine Hotels.com guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach I do apologize if the “Make a Green Choice” was not explained at check-in properly. By giving you the $5.00 per day food and beverage voucher you are choosing to opt-out of housekeeping service. We are however very happy to bring clean towels, coffee, etc. upon request.
The entire staff was very friendly and hospitable. Location of hotel was great. The room was clean and comfortable. The restaurant and tiki bar were at best average. Need channel info and channel guide for cable tv in room.Genuine Hotels.com guest review
Check in was a nightmare. We waited over an hour our our room. Check in was 4pm. It was after 5pm before we got into our room.Genuine Hotels.com guest review
Response by Four Points by Sheraton Destin-Fort Walton Beach Thank you for your review and I apologize we got you checked in late. I know we have had a few days this season with almost all of our rooms checking out and new guests checking back in. Those days are difficult to get everyone in by 4pm but fortunately they don’t happen that often. Once again I apologize for the delay.
"Not what I expected from a Sheraton Property"
The picture on their home page gives you the impression this is a modern beach front property. In fact, most of the rooms are laid out in a 2 story motel style around a long courtyard, and are away from the beach. (though a quick walk.) The building you see in the photo is actually the 2 bedroom suite rentals unit. My guess is the property was built […] in the 60s-70s styling. HOWEVER, service is great, and I don't think you can find a better breakfast buffet on the emerald cost. They actually seem to run steam through their steam tables to keep the food hot! Read moreGenuine Hotels.com guest review
the rooms are out dated but clean.Genuine Hotels.com guest review
"Perfect get-away spot!"
Our hotel on the beach was TERRIFIC! Just the get-away with the kids/hubby that I was seeking... me on the beach with a book, them in the sand and hubby playing with kids in the water. Even had wait service on the beach... ordered a strawberry marquita. It was perfect! The hotel is very nice. The are fixing it up. You can see the beautiful gardens already […] done. And, they are working on a splash park and hot tub to be added. I would have preferred a room closer to the beach, but it was okay where we were at. The one negative was the bathroom - very tight, small. But, the room was very spacious for our family of 4. The balcony was a treat at night while kids went to sleep and we watched a movie w/ computer on balcony. Only other note was... the staff could have been around late at night to pick-up around the pool and straighten chairs a bit.... but, this is being really picky. The place was all-in-all very clean and a wonderful stay. Read moreGenuine Hotels.com guest review
"Good for a short get away to the beach"
We took a long weekend for a quick beach get away and this hotel fit the bill. Staff was very friendly and helpful. We enjoyed the balcony overlooking the beach - great views. As far as location, we could pretty much walk to nearby restaurants.Genuine Hotels.com guest review
Extremely noisy air conditioner unit - a big negative. Otherwise, very nice .Genuine Hotels.com guest review
This hotel was pretty much amazing. Arrived really late at night and the front desk person was friendly. Parking was great. Right in front of the room. We had a court side room and honestly I would prefer that to ocean front. My son has a disability that makes it hard to walk. So, being on the bottom floor court side was perfect. I opted to do the "green […] room" which means no maid service and you get vouchers for the restaurants. That off set the price for breakfast which was great. The rooms were clean and big enough. Pools were clean. It was a very relaxed atmosphere. Great for families. There was an animal show inside one day. Kids loved it. Just everything a trip to the beach should be. I will definitely be staying here again. Read moreGenuine Expedia guest review
The rooms were comfortable and spacious. The refrigerator was a generous size great for keeping drinks and snaks. The best feature is that the hotel is not near a public beach access so the beach is semi private. Great staff.Genuine Expedia guest review
Older hotel but very nice and well kept. Their adding a kids sprinkler area and another hot tub so parents can sit and watch the kids. We would stay again.Genuine Hotels.com guest review
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