convenient location, clean hotelGenuine Hotels.com guest review
"I'd stay again!"
Great location, easy to walk to food and shopping. Very safe. Staff was friendly, room was clean. I would absolutely stay here again.Genuine Hotels.com guest review
"Good Room and Good Price"
Hotel was clean, although some very minor signs of wear (Did not bother me). The Rooms were filled with business travelers and so therefore generally very quiet. The hotel was in a convenient location for me and was a great rate. Bathrooms on the small side with sink located outside the bathroom (OK for me I was the only one in the room). The furniture […] was acceptable but relatively odd with baskets for drawers. The restaurant is minimal however and most meals will probably be taken else where. Overall a nice hotel and would stay there again for the right price. Read moreGenuine Hotels.com guest review
My car was broke in and all our luggage was stolen in Berkeley while we had dinner with our son. When we check in the hotel,front desk staffs and manager help us to cover the broken window, vacuum the seats and more.Genuine Hotels.com guest review
"Great Hotel Staff"
The staff are great. So helpful and friendly. I needed another night due to my travel coordinator missing a date and the staff gave me a better room, offered to move my bags, etc. I would come back for the staff alone and the hotel upgrades are also nice. The bartenders are great and friendly.Genuine Hotels.com guest review
We loved our stay. The staff was great, the bar/lounge was nice and the rooms have been refreshed, but overall condition of the hotel, the hallways, carpet, etc. was a bit below average but as expected for the rate and location. Overall we liked it and will stay again.Genuine Hotels.com guest review
"Great staff, room, service and location!"
From the front desk (day & night), bar, café, maid, everyone was friendly and helpful. We stayed during the Christmas holiday while visiting family and they made our holiday away from the comforts of home very comfortable! The location was perfect for visiting our daughter in Oakland and doing the sights in the area. We went "green" while staying there […] and got a $5 voucher to the café for using our towels more than once and not needing daily maid service. Read moreGenuine Hotels.com guest review
"Nice but but a little lacking for so much money"
The room was large and the bed was perfectly comfortable. There was no fridge and the bathrobe listed in the amenities was nowhere to be found; front desk said we should have asked for one. Heater control had a missing knob and I couldn't operate it; very nice man arrived quickly and fixed it, but I never managed to change the temp when the room got […] too hot later on. Read moreGenuine Hotels.com guest review
"Clean, but strong cleaning product smell"
It was fine, except there was a really strong perfume/cleaning product smell in the hallway and my room. My eyes were red and irritated the whole time I was there--luckily just 12 hours. The hotel staff was apologetic. I've stayed here before and didn't notice the strong smell last time.Genuine Hotels.com guest review
""? Deluxe room""
This was a spur of the moment , spontaneous trip. Our favorite hotel was booked so we decided to give this one a try. Our room was listed as "deluxe", but we have had standard rooms in other hotels that were much better. The room was very small, and the bathroom was ridiculously tiny ! It had a one cup coffee maker, & to get more coffee we had to go […] down to the lobby. I don't think the room qualifies to be listed as deluxe. Read moreGenuine Hotels.com guest review
"Won't be a future option"
Room had a stench. Hallways carried noise. Room shared door with another room (could hear the noise from the adjoining room). Bathroom not very nice. Quality of overall hotel poor. However, front desk staff was very professional and warm.Genuine Hotels.com guest review
"Won't stay again"
Room was small and poorly designed barely enough space for two people Snd luggage. Bar in lobby very noisy.Genuine Hotels.com guest review
"Don't hesitate to stay. No issues at all."
clean, nice staff, quick to bring up any extra towels needed. Nothing to complain about. Comfy beds. Would stay again.Genuine Hotels.com guest review
The hotel staff here is EXCELLENT. Everyone was very accomodating, smiled and said hello. I find it rare to have a consistenly friendly staff in hotels.Genuine Hotels.com guest review
"Great Stay By The Bay."
We loved the view of the Bay. It was quite, and walking distance to a multiple of shopping places. The Black bear diner is great. It shares the same parking lot as the hotel. We are looking forward to our next visit.Genuine Hotels.com guest review
"Decent business travel Emeryville. Wireless out."
The wireless internet would not work for me. I spent a half hour on the phone with tech guys provided by hotel and never got it to work. Apparently I was the only one with this problem (I found that hard to believe). I was using a new MacBook.Genuine Hotels.com guest review
The location for this hotel was great. There is a running trail and lots of fun locations within walking distance. Our room was very clean. The AC was very noisy and kept us awake. The plumbing in the shower was functional but was very lose and you had it pull extremely hard on it for the water to activate.Genuine Hotels.com guest review
"Not a good value for the money"
Way too expensive for what you got... no free breakfast...and NO TRANSPORTATION TO AND FROM AMTRAK!Genuine Hotels.com guest review
Found some makeup sponges under the blanket. Most likely the housekeeper made the bed nice but never changed the sheets. It was kinda of discussing to sleep in bed after someone else. Dirty carpet. Very nice location for me. Will defiantly stay there againGenuine Expedia guest review
N/aGenuine Hotels.com guest review
"Easy hwy access"
We stayed for a 2 night shark diving excursion, so needed a hotel close to the hwy and pier. This hotel had easy location for both. Didn't spend a lot of time in the hotel ( shower, sleep) but it was clean and friendly. Very small bathroom. Would stay again.Genuine Hotels.com guest review
"Sheraton Brand Rarely Disappoints"
Only here for one night, and it was a breeze. From check-in to check-out everything was smooth. Bed was super comfortable and the room very clean.Genuine Hotels.com guest review
"Ok room and stay"
Rooms are somewhat dingy, but cleAn. Somewhat noisy could hear people in other rooms and hallway. Service in front not so friendly.Genuine Hotels.com guest review
Clean, comfortable, great location combine for a nice stay.Genuine Hotels.com guest review
"Reasonable quality, good location."
the hotel lobby lobby, cafe and bar are very nice and modern. Rooms are a little dated and ac was either too cold or too warm, and it was only 74 degrees outside. Staff was very helpful and professional. The location was close to shopping and resturants.Genuine Expedia guest review
"They had to clean again before we entered"
Room smelled like smoke, and towels were dirty. Bathtub not cleaned in some time. At least the pillows were OK and clean sheets bout itGenuine Expedia guest review
As I expected and reasonable comfort but not great!Genuine Hotels.com guest review
The rooms were really small. The bathroom was extremely small. Nice hotel though, just don't expect lots of space.Genuine Hotels.com guest review
"Good in a pinch"
Staff was great, room just o.k. It was the accessible room. The bed was very firm, almost hard. Good beer selection in the lobby bar. Walking distance to shopping but only corporate food options. TV fuzzy picture.Genuine Hotels.com guest review
"What a relief!"
It was outstanding! After a very frustrating evening, being rear ended, and holiday weekend no rooms available, and to top it off, stayed in our vehicle for the night. It was wonderful to be greeted by the reservation staff, that was so understanding, expedient and accomdating. Our room was wonderful, it just couldn't have been better. Traveling from […] Seattle, in the future, when in Oakland area we know where we will be staying. Thanks again for excellent service. Cheers, The Alaska Guy............. Read moreGenuine Hotels.com guest review
"Too expensive for what you get."
Found hotel ratings online. Beware... Some sites will rate hotel 4 stars... Some will rate 3 stars. That one star difference can be absolutely huge. I saw 4 star ratings... Booked online through Expedia.... About $230 a night. Expected luxury... Got blah. Just bland. Not nearly worth the money. No continental breakfast? Wow. Only myself to blame. Should […] have done more research. Read moreGenuine Expedia guest review
Staff was not to accommodating. Had to transfer rooms as Air conditioning did not work. TV reception very fuzzy. Good location to all the shops and restaurants (within walking distance).Genuine Hotels.com guest review
Nice hotel, staff was very friendly and helpful.Genuine Hotels.com guest review
"Clean, great location and nice staff."
No complaints. Staff was helpful and well mannered. Location was across the street from the train station. room was great.Genuine Expedia guest review
"Very nice experience"
Accommodations were clean, and well kept. Staff was courteous, professional and helpful. Location could be better, but I would stay here again.Genuine Expedia guest review
"Good value, tight space"
The hotel staff was very friendly and courteous.The room was tight on space.The bathroom was very small. I could barely turn around. The room was clean but the carpet was stained. The convenience of the room was the best value as I was able to get to SF in less than 10 minutes all four days I stayed.Genuine Hotels.com guest review
"Needs an update"
The rugs in our King room were really stained and worn, and it smelled strongly of room deodorizer covering up a funky smell. I didn't find it to be good value for the cost. On the positive side, the bed and pillows were nice and the room was large.Genuine Expedia guest review
"nice hotel close to train station"
stayed one night everything was fine very close to the train stationGenuine Expedia guest review
"Bay Area stay"
Overall a good experience. I've never stayed at a Four Points before so I don't know the standards but I was expecting something alittle nicer. Bring your power strip if you need to charge your devices. Excellent customer service and they did mention that it would be renovated soon.Genuine Hotels.com guest review
Pretty expensive for the level of quality. Parking can be a challenge. Room needed vacuuming.Genuine Hotels.com guest review
Someone should clean more thoroughly. The carpets had clearly not been vacuumed in some time, or only in a very cursory manner, both in the room and in the halls.Genuine Expedia guest review
Bathrooms were small and rooms are dated (need new carpet). Hotel was clean, service was friendly, and location was good to travel to nearby destinations.Genuine Hotels.com guest review
"Hotel location was convenience for us"
Quality of service and cleanliness of room.Genuine Hotels.com guest review
"Perfect for short stay"
Ideal for a quick stay - beds very comfortable. only downside was how small the bathroom was. Huge bonus was that we stayed on a wednesday night and they did free beer and ribs for hotel guests!!!Genuine Expedia guest review
"Booked last minute still got good deal"
Couldn't find anything in downtown SF. Slept at airport. Booked next morning at a very reasonable rate! Hotel was awesome! Surrounding area was great. Last but not least, went to Saturdays game, Dodgers kicked butt!Genuine Hotels.com guest review
"Need to be updated roomse"
Our room was clean but seemed a bit run down. Not enough seating for two guest and our bed was not that comfortable. The bathroom didn't have much counter room either.Genuine Hotels.com guest review
Every staff member we encountered was not only friendly but extremely helpful. We were very pleased.Genuine Expedia guest review
"Size of room is so small&different then a picture"
Size of room is so small&different then a picture! The front people seems not take care cutomer well. My stay wasn't satisfied.Genuine Hotels.com guest review
"Good night sleep"
One night stay from a 13hrs drive was relaxing to have a good and quiet room to sleep in.Genuine Hotels.com guest review
"good night's sleep"
Great location. Clean... tiny bathroom in room with king bed. Small sink outside with toilet and tub inside separate tiny space. Fine for one person...the rest of the room was great.Genuine Hotels.com guest review
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