"Don't hesitate to stay. No issues at all."
clean, nice staff, quick to bring up any extra towels needed. Nothing to complain about. Comfy beds. Would stay again.Genuine Hotels.com guest review
The hotel staff here is EXCELLENT. Everyone was very accomodating, smiled and said hello. I find it rare to have a consistenly friendly staff in hotels.Genuine Hotels.com guest review
"Great Stay By The Bay."
We loved the view of the Bay. It was quite, and walking distance to a multiple of shopping places. The Black bear diner is great. It shares the same parking lot as the hotel. We are looking forward to our next visit.Genuine Hotels.com guest review
"Decent business travel Emeryville. Wireless out."
The wireless internet would not work for me. I spent a half hour on the phone with tech guys provided by hotel and never got it to work. Apparently I was the only one with this problem (I found that hard to believe). I was using a new MacBook.Genuine Hotels.com guest review
The location for this hotel was great. There is a running trail and lots of fun locations within walking distance. Our room was very clean. The AC was very noisy and kept us awake. The plumbing in the shower was functional but was very lose and you had it pull extremely hard on it for the water to activate.Genuine Hotels.com guest review
"Not a good value for the money"
Way too expensive for what you got... no free breakfast...and NO TRANSPORTATION TO AND FROM AMTRAK!Genuine Hotels.com guest review
N/aGenuine Hotels.com guest review
"Easy hwy access"
We stayed for a 2 night shark diving excursion, so needed a hotel close to the hwy and pier. This hotel had easy location for both. Didn't spend a lot of time in the hotel ( shower, sleep) but it was clean and friendly. Very small bathroom. Would stay again.Genuine Hotels.com guest review
"Sheraton Brand Rarely Disappoints"
Only here for one night, and it was a breeze. From check-in to check-out everything was smooth. Bed was super comfortable and the room very clean.Genuine Hotels.com guest review
"Ok room and stay"
Rooms are somewhat dingy, but cleAn. Somewhat noisy could hear people in other rooms and hallway. Service in front not so friendly.Genuine Hotels.com guest review
Clean, comfortable, great location combine for a nice stay.Genuine Hotels.com guest review
As I expected and reasonable comfort but not great!Genuine Hotels.com guest review
The rooms were really small. The bathroom was extremely small. Nice hotel though, just don't expect lots of space.Genuine Hotels.com guest review
"Good in a pinch"
Staff was great, room just o.k. It was the accessible room. The bed was very firm, almost hard. Good beer selection in the lobby bar. Walking distance to shopping but only corporate food options. TV fuzzy picture.Genuine Hotels.com guest review
"What a relief!"
It was outstanding! After a very frustrating evening, being rear ended, and holiday weekend no rooms available, and to top it off, stayed in our vehicle for the night. It was wonderful to be greeted by the reservation staff, that was so understanding, expedient and accomdating. Our room was wonderful, it just couldn't have been better. Traveling from […] Seattle, in the future, when in Oakland area we know where we will be staying. Thanks again for excellent service. Cheers, The Alaska Guy............. Read moreGenuine Hotels.com guest review
Staff was not to accommodating. Had to transfer rooms as Air conditioning did not work. TV reception very fuzzy. Good location to all the shops and restaurants (within walking distance).Genuine Hotels.com guest review
Nice hotel, staff was very friendly and helpful.Genuine Hotels.com guest review
"Good value, tight space"
The hotel staff was very friendly and courteous.The room was tight on space.The bathroom was very small. I could barely turn around. The room was clean but the carpet was stained. The convenience of the room was the best value as I was able to get to SF in less than 10 minutes all four days I stayed.Genuine Hotels.com guest review
"Needs an update"
The rugs in our King room were really stained and worn, and it smelled strongly of room deodorizer covering up a funky smell. I didn't find it to be good value for the cost. On the positive side, the bed and pillows were nice and the room was large.Genuine Expedia guest review
"nice hotel close to train station"
stayed one night everything was fine very close to the train stationGenuine Expedia guest review
"Bay Area stay"
Overall a good experience. I've never stayed at a Four Points before so I don't know the standards but I was expecting something alittle nicer. Bring your power strip if you need to charge your devices. Excellent customer service and they did mention that it would be renovated soon.Genuine Hotels.com guest review
Pretty expensive for the level of quality. Parking can be a challenge. Room needed vacuuming.Genuine Hotels.com guest review
Someone should clean more thoroughly. The carpets had clearly not been vacuumed in some time, or only in a very cursory manner, both in the room and in the halls.Genuine Expedia guest review
Bathrooms were small and rooms are dated (need new carpet). Hotel was clean, service was friendly, and location was good to travel to nearby destinations.Genuine Hotels.com guest review
"Hotel location was convenience for us"
Quality of service and cleanliness of room.Genuine Hotels.com guest review
"Perfect for short stay"
Ideal for a quick stay - beds very comfortable. only downside was how small the bathroom was. Huge bonus was that we stayed on a wednesday night and they did free beer and ribs for hotel guests!!!Genuine Expedia guest review
"Booked last minute still got good deal"
Couldn't find anything in downtown SF. Slept at airport. Booked next morning at a very reasonable rate! Hotel was awesome! Surrounding area was great. Last but not least, went to Saturdays game, Dodgers kicked butt!Genuine Hotels.com guest review
"Need to be updated roomse"
Our room was clean but seemed a bit run down. Not enough seating for two guest and our bed was not that comfortable. The bathroom didn't have much counter room either.Genuine Hotels.com guest review
Every staff member we encountered was not only friendly but extremely helpful. We were very pleased.Genuine Expedia guest review
"Size of room is so small&different then a picture"
Size of room is so small&different then a picture! The front people seems not take care cutomer well. My stay wasn't satisfied.Genuine Hotels.com guest review
"Good night sleep"
One night stay from a 13hrs drive was relaxing to have a good and quiet room to sleep in.Genuine Hotels.com guest review
"good night's sleep"
Great location. Clean... tiny bathroom in room with king bed. Small sink outside with toilet and tub inside separate tiny space. Fine for one person...the rest of the room was great.Genuine Hotels.com guest review
Very comfortable and clean. Staff was very helpful and friendly. Would stay here anytime in San Francisco area!Genuine Hotels.com guest review
"Not what was expected for a Sheraton Hotel."
Who wants a sink in their bedroom instead of a separate bathroom? One would never expect that of a Sheraton, but instead, only lower class hotels, which this one ended up being. You should be embarrassed. Everything was outdated, from carpet to fixtures to the bed.Genuine Expedia guest review
Hotel was clean and staff were efficient. Wonderful price for the location. I will stay there again when in the Bay AreaGenuine Expedia guest review
"Air condicioning louder than a truck"
The air unit is so old and noisy that we had to turn it off the hole night so we could sleep, incredible for a four seasonGenuine Expedia guest review
"Nice hotel but they desperately need to recarpet."
Great location. Close to restaurants, shopping, freeways, easy access to San Francisco, and amtrak train station.Genuine Expedia guest review
"Clean and convenient"
It's impossible to afford to stay in San Francisco proper anymore. Not only are the hotels crazy overpriced, but there is never parking, and what there is, isn't safe. After an event in Vallejo we drove down to the Sheraton for the evening. The pool was clean (and we had it to ourselves), room service was quick and reasonable, and the room was clean […] and comfortable. It's also right down the road from Trader Vic's, where we had a delicious rum fest that evening. We were able to get a cab very quickly and the service was polite and efficient. Amenites are nice, though nothing stellar. If you're looking for a more affordable option to staying in San Francisco this is a great choice. Read moreGenuine Hotels.com guest review
I thought it was an awesome stay.. I think the restrooms are a little to small though. But I guess it's ok for just the toilet and shower. The staff were more then helpful and very courteous. The hotel was nice and clean. Over all my family enjoyed their stay.Genuine Hotels.com guest review
"Practical and clean"
We selected this hotel for one night since we were coming to the bay area from Sacramento. It is very easy access to and around the bay area and that is why I selected it. The price was competitive as well. Upon arrival the hotel lobby, front desk and surrounding areas were very clean, bright and friendly and efficient staff. Took 5 minutes to check-in. The […] room was as we expected or a little more than we expected. I would stay here again! Just out 10 minute drive to San Francisco without the crazy congestion and high costs of staying in SF. Read moreGenuine Expedia guest review
"Get it right, Check-in clerk"
Upon checking in, the counter person thought I was a transient. While checking in, I asked how far to the Bart Station. He said, one mile. The station was actually 4 miles away. I needed to know the truth because I was with family and children. For safety reasons, I would have taken my car to the station. It's an ok place to stay, but don't feel like […] you need to stretch the truth to get people to stay. That's wrong and visitors will complain. Read moreGenuine Hotels.com guest review
"Nice hotel in a terrible location"
My overall experience was ok. The rooms were overall average but very small and the location was not good. It was very noisy on the street and it overlooked the freeway.Genuine Expedia guest review
"Sunset by the Bay"
Our 3-night stay was pleasant, quiet, and comfortable. The friendly welcome of front desk staff, especially, Salma, took away the weariness of our travel aches and pains. Ms. Salma's genuine "welcoming" hospitality deserves a commendation. We flew in from Florida to bid my mother "goodbye" as we laid her to rest. Our stay was like "the balm of Gilead" […] for our weary souls. We highly recommend you and, if ever we head your way again, reserve us room 704. Watch the colorful Sunset by the Bay. Read moreGenuine Expedia guest review
"Okay... Nothing fancy but overall average"
Stayed one night. On checking in the receptionist seemed irritated and rude. When sands about food he was rude and said look at the time everything's closed. When getting into the room, it was clean and neat. Nothing out of average. Good for a casual stay.Genuine Expedia guest review
A quiet stay and staff are very helpful!Genuine Hotels.com guest review
"Convenient location - right off freeway but quiet"
Easy to get in and out - free parking and wi-fi was a plus. Try People's donuts nearby - amazing!Genuine Expedia guest review
Room was not cleaned well. Trash left behind. Beds did not have clean sheets.Genuine Hotels.com guest review
This is the worst hotel I have ever stayed in! Hotel staff not friendly, hotel room extremely small, carpets dirty, bathroom made me claustrophobic!No water pressure. Although non-smoking floor, could still smell smoke!For the cost, it was unacceptable. The best thing about this hotel is that it is in walking distance from a shopping mall!!!Genuine Hotels.com guest review
"Very basic and dated"
This hotel was the last stop on a week long business trip. We knew it would be pretty simple, but it was beyond basic. The lighting, furniture, bathroom hardware, TV, Internet, furniture, bed, mattress were all in need of an update. It was the first hotel I've stayed at in quite some time where I didn't feel comfortable walking around in my bare fe […] et. Read moreGenuine Hotels.com guest review
"Sheraton impresses again!"
I have stayed at all of the local hotels including the Four Points. Four points is always clean, it's been remodeled, the beds are comfortable, the staff is great. Best of all....the parking is free and easily accessible. Trader Joes and Starbucks are 50 yards away. They will see us again!Genuine Hotels.com guest review
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