Great customer service and nice small bar area.Genuine Hotels.com guest review
"less stress for a family of 5"
We visited San Francisco for the day then drove to the hotel. We chose this hotel because it wasn't' far from the city and we did not want to spent more on parking. With a family of 5 it made vacation easier. The kids loved the pool.Genuine Expedia guest review
"The most courteous staff"
Tired from a long drive, I was greeted by the most courteous staff, who quickly checked me into a very comfortable and clean room. A lovely stroll away from a shopping mall and San Francisco is on the other side of the bridge. I will be sure to stay here again!Genuine Hotels.com guest review
"Great customer service"
The hotel staff is very warm, friendly, and helpful. I think this was the best customer service I've received at a hotel. The room, although small, was very clean, had free wifi, a refrigerator, and a great view of the Bay. I opted into the Green program which allows you to designate days that you don't need the room cleaned, and in return received […] a $5 voucher for each day of non housekeeping service (2 days), which gave me a free breakfast! The location is great- it's 2 minutes away from all of the major freeways in the area, and a 10 minute ride across the bridge into San Francisco. It's also located right across the street from two shopping centers. I really enjoyed my stay, and am looking forward to staying here again in the future. Read moreGenuine Hotels.com guest review
"hotel for a family"
the hot tub and the swimming pool was good and they even have a microwave in the room. However, it does not have awesome bay view as I expected. There is a freeway stand between the hotel and the bay.Genuine Expedia guest review
The hotel staff was very friendly and helpful. The location was convenience. My room was ok. I had a bay view which was great but it was quite noisy and I had to wear ear plugs to sleep. There was this odor in the rooms and hallway. I was expecting better quality from a Four Point Sheraton and for the price. Overall it was "Good" because of the sta […] ff. Read moreGenuine Hotels.com guest review
The staff was friendly yet my room was not very clean. I styaed two days and noone checked to see if I need more towels or coffee just little things.Genuine Hotels.com guest review
Prior to making reservations, I read mixed reviews from bad to good. Therefore, I decided to stay at this hotel since is was a Sheraton Hotel and was in a good location for my purposes. My husband and I checked in around 3 p.m.and the reservation lady was very friendly; after check-in, the hotel called to asked if we were satified with our room and […] we stated we were fine. After spending the night, I am disappointed to agree with the reviews that are negative. These comments are as follows: A 3ft length sink/counter area outside the bathroom. The bathroom floor space is 5ft by 3ft with door barely missing toilet. The train tracks were near the hotel and trains kept me awake most the night. In the morning, we were not able to take a show/bath because the plumbing fixtures in the tub/shower would not turn on and the tub was dirty. I then noticed that the bedding had no fitted bottom sheet,too small for matress and was old off-color. During check-out, we report that the plumbing fixtures in the tub/shower do not work and were unable to use. Mr Chan reponded that he was sorry but stated no customers have ever reported this issue. Read moreGenuine Expedia guest review
Room was clean, quiet, comfortable. No complaints from me!Genuine Hotels.com guest review
"Good sleep- good service"
Ive stayed at this hotel a few times- and its always a quick check-in... in walking distance of starbucks and some great shopping- and easy to get on/off the freeway from. Im picky about cleanliness- and the hotel rooms are always clean and comfy.Genuine Expedia guest review
Pleasant stay. Loved their comfy beds!Genuine Hotels.com guest review
Good value. Smallish rooms with very small bathrooms but clean and well appointed. Free parking, easy access to freeway and a short walk to Emeryville shopping and restaurant district.Genuine Hotels.com guest review
"Good but not great hotel"
If they cleaned the hallway carpet or replaced it this would actually be a pretty nice hotel. Rooms are nice and lobby is cool, but walking to your room diminishes your experience.Genuine Hotels.com guest review
"Great location, great hotel"
I stayed here for a week. Price was good, location is excellent for Emeryville, and the room was very big and very clean. They even brought me up a mini fridge to keep my beer cold! My one and only complaint was the shower head was installed and it is shoulder-high on me (I'm 5'10", so hardly a giant).....but IMHO, that's small stuff! I would recom […] mend! Read moreGenuine Hotels.com guest review
"Clean but poor WiFi service."
The hotel WiFi was not reliable - sometimes it worked and other times it did not. The hotel restaurant was understaffed and I can understand slower service but I was not greeted at all until 10 minutes AFTER I sat down; this is not acceptable to me.Genuine Expedia guest review
Very nice hotel and excellent for the price. Unfortunately the bathroom is ridiculously small. The bed and bedding a very comfortable. Some rooms are very noisy. Higher floor with a bay view is nice especially if you're in the room at sunset.Genuine Hotels.com guest review
We visited our daughter in Berkeley with our parents. Only 1/2 hour from SF Airport, 20 minutes to Fisherman's wharf and 10 minutes to UC Berkeley.Genuine Hotels.com guest review
Great stay, staff was very helpful. Would stay againGenuine Hotels.com guest review
"Solid and Convenient for East Bay"
Nice hotel although I did find some old french fried under the bed. Other than that it is a nice place.Genuine Hotels.com guest review
"Four Poimts by Sheraton in Emeryville"
Hotel is located close to all surrounding places. We needed to visit family in San Francisco, Walnut Creek and Oakland hills, so the location was great. The Housekeeping is one of the best that I have experiemed. Room was meticulously organized daily I'm a perfect way. There's a Trader Joe's across the street if anyone is interested in buying groceries […] and stuff. The only probplem I thought was how small the bathroom was in our room. As a result, they had situated the sink outside of the bathroom. Overall I think the prices and location were great, and the service was very good too. We'll definitely consider it again. Read moreGenuine Hotels.com guest review
"Not what I expected."
We were given the wrong hotel room number, as we tried opening the door there was clearly someone else in there. The shower wasn't working completely, the bathtub faucet was still spewing water out which was pretty loud sound too. The shower head was too short. The room keycard would constantly deactivate. The overall bathroom was too small and barely […] fit one person and it was so small that the sink was outside the bathroom in the hallway of the room itself which was kinda weird. I thought pretty highly of Sheraton but after this experience I'd rather pay the extra $20 or $30 and stay at a Hyatt. Read moreGenuine Expedia guest review
Close to the freeway and very clean; however our room was not ready when we arrived.Genuine Expedia guest review
"good for an over night stop-over"
hotel needs remodeling, everything else was OK if one just needs to stop for the night.Genuine Hotels.com guest review
"Business hotel with a great location & warm staff."
Our weekend was miserable, rainy weather but the hotel staff were cheerful and helpful. Even the small bar in the lobby was a nice place for drink, lite fare and everyone enjoying the televised football game. When a hotel can help you through uncontrollable condictions, you know you're at the right place!Genuine Expedia guest review
Courteous service. Convenient to the client's offices.Genuine Hotels.com guest review
Location, location, location is all your getting here. Microwave and refrigerator were unavailable our whole stay (4 nights). Slippers and robes were not provided. Apples and water provided were rationed (not family friendly).Genuine Hotels.com guest review
One of the worst stays in a hotel I ever had. Had to move rooms in the middle of the night because of water on the rug. Not much sleep. Would never stay there ever again.Genuine Hotels.com guest review
"You could do better"
For the price I paid, I expected more. The rooms are definitely in need of some updating. I reserved a bayview king that was confirmed until midnight. I checked in just past midnight and was told that room was no longer available. Instead, I was put in a room without a view with a full size bed, barely big enough for 2 of us. I was not reimbursed for […] the difference in the price. The room was very cramped, you could hardly move around. It's in a great spot - walking distance to a shopping center and right off the freeway. I was disappointed with the customer service and quality of the room. I think you could do better. Read moreGenuine Expedia guest review
Enjoyed the location, comfort of the bed, room service food was good.Genuine Hotels.com guest review
"Perfect Amtrak accessibility"
Hotel staff were very friendly and anxious to help. Room service was prompt and the food was good. Easy walk to Starbuck's, BevMo, Trader Joe's, Amtrak, P.F Changs, and several other restaurants and stores.Genuine Hotels.com guest review
"Four Points Emeryville San Francisco"
Nice hotel, staff were friendly and professional. Room was a little on the small side but the location, facilities and service more than made up for it. Great little exercise room and the bar is right there in the lobby.Genuine Hotels.com guest review
I paid extra for a bay view room. The view was nice but just know that there is a freeway and buildings between you and the view - the hotel is definitely not right on the water. The bathroom was teeny. It was so smal that it was hard to close the door as the toilet and shower were so close together. No real counter space at sink to do make-up or put […] your toiletries. Very average room - fine for the short time we were there. Clean and the front desk staff was nice. One odd thing, we wanted to use the jacuzzi and you have to go thru the front lobby and outside the front doors (in your bathing suit) to get to the swimming pool area. So you have to walk back thru the bar and hotel loby areas wet and in your suit to get back to the room - a little uncomfortable but we walked quickly! Overall just fine and very convienet location. Close to CAL Berkeley, great breakfast spots, Trader Joes's, Oakland etc. Read moreGenuine Hotels.com guest review
We liked this hotel and would come back again. Service was great, room was very clean but the hallway could use some updating.Genuine Expedia guest review
"Nice stopover from Amtrak"
We stayed here one night after two days on the California Zephyr. Hotel is easy walk from station over pedestrian bridge (equipped with elevators). Staff was sharp and friendly. Room service was good. Many shops and restaurants locally in nice commercial neighborhood. Room was well appointed, spacious and clean. Wireless and wired Internet in room.Genuine Hotels.com guest review
"Nice Hotel & Friendly Staff"
Great hotel, but carpet in hallways needs to be replaced as it is in bad shape.Genuine Hotels.com guest review
"Good business traveler's hotel."
Conveniently located hotel; close to San Francisco and Berkeley. There are restaurants close by and a Trader Joe's. I was able to buy food and keep it in the mini fridge and warm up meals in the microwave provided in my room. The staff was courteous and helpful. The free wi-fi was great. I would definitely stay here again.Genuine Expedia guest review
"Just what I needed"
I was running the Nike Women's Marathon and needed a place to stay. I looked around and all the hotels in SF were either ridiculously expensive, really shady, or far away. I went with this hotel because I needed an affordable place to stay that was close to the start of the race at Union Square. This hotel was nicely located right next to the Bay Bridge, […] and had easy access to the highway. The room was nice and comfortable. I'd stay here again. Read moreGenuine Hotels.com guest review
"reasonably priced for middle of the road service"
the water flow was very weak (faucet/sink) in room itselfGenuine Hotels.com guest review
Good location. Bathroom is too small.Genuine Hotels.com guest review
"CLOSE TO BERKELEY MARINA"
Good stay.Genuine Hotels.com guest review
Worst service ever. The third time they told me the manager was "in a meeting" guaranteed to me that they don't give a crap about there clients. Worst experience EVER.Genuine Expedia guest review
"Clean and adequate, but older property."
There isn't anything wrong with the hotel. It's just an old building. 70-80s looking carpet, but it's clean and kept up. Aesthetically boring to a fault. The rooms are plenty large, but not as big as the Hilton Garden Suites across the street, but adequate. Sheraton bathrooms are much smaller than the Hilton, which has a huge bathroom separate from […] the main living area. Sheraton has a sink in the same room and a small separate both area. Hilton has refridges, Sheraton does not. Both the Hilton and the Sheraton have desks and a nice business chair, but again, the Hilton has a bigger desk and chair. Both have a reading chair and foot rest with light. Both Hilton and Sheraton have easy access to the I80 to SF. Both have a small gym and hot tub. Sheraton has a small, really small, pool too. Staff and cleanliness at both hotels was superb. I'd stay at the Hilton if I could book for the same price, otherwise I'd go Sheraton to save money--after all, you're not living there. I would not pay more than 140 a night at either place. If you're hotel budget is higher, and you would rather spend most of your time in SF, (instead of having to drive across the 80 each time at 5 bucks a pop) just go for one of the boutique hotels in SF itself. Read moreGenuine Expedia guest review
Very convenient location to anywhere in the SF or East Bay area. Much better price than anything comparable in SF. Absolutely top-notch hotel personnel...front desk, restaurant, bar, and maid service.Genuine Hotels.com guest review
Good location and spacious room. Easy acess from freeway and convenient to shops, cafesGenuine Expedia guest review
Upon checking-in, Elsie (front desk staff) was friendly and helpful. Kids enjoyed the pool all to themselves :) the weekend we were there. The pool location was located at the front side of the hotel and had pretty good privacy with the shrubs/plants along the metal fence. Plenty food places and stores close by. Only minor drawback is the tiny bathroom […] when it comes to opening the door, but overall the room condition was good and clean. Pluses were complimentary wifi, microwave and mini refrigerator in room. Read moreGenuine Expedia guest review
"Good Location, right off the Interstate"
Very pleased with this location. Friendly and helpful staff in getting us a quick day trip to San Francisco. Rooms were clean and easy Interstate access.Genuine Hotels.com guest review
I sleep in the day and work at noc. I always receive a room that is noisy and the carpet never looks clean in the halway. room appear to have a scent smoke eventhough rooms are nonsmoking.Genuine Expedia guest review
"Great hotel to visit San Fransico"
It was excellent for the price. If you dont want to stay in downtown San Fransico its a great place to travel from. Only 9 miles from fishermans wharf. My older daughters and I went and went sightseeing everyday and because of lower room cost had more to spend in San Fransico. The only thing i would not recomend was the breakfast buffet at the hotel. […] Burned coffee and poor food. Read moreGenuine Expedia guest review
"Noisiest experience ever"
One side of this hotel faces a major intersection and a major freeway. The windows in the room seem to have no insulation value whatsoever as far as sound goes. As a result, the sounds of traffic, and especially motorcycles waiting for a light to change, was constant and intrusive. Added to that, the air conditioning unit, which likely doubles as the […] heating unit in winter, was so loud that we had to leave it off. This hotel, which has very nice staff people, and very comfortable beds, and very clean rooms, is one that I would never stay at again, sadly. The fault is with the owners who should invest whatever they can into upgrading the sound insulation in the windows and heating/cooling system. It's a pity because the location of the hotel is great, and the people do their best. Read moreGenuine Hotels.com guest review
pleasantly surprised. Nice accommodations for the price.Genuine Hotels.com guest review
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