"Good for what we needed"
Construction all around the hotel made it difficult to come and go, but not their fault. They made us aware of this when we made the reservations. The room was very small, but clean and well maintained. The pool area was beautiful, and the free breakfast poolside was the best I have had at a hotel. The hotel is about 2 miles from all the attractions […] and Duval Street, but easy to get there by trolley tour or cab. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Yes the road construction can be a hassle sometimes, but thankfully it is almost over. I am excited to hear you enjoyed the pool side breakfast and yes it is the best! Thank you for you review.
"Skip This Hotel Unless Money Is Your Only Concern"
This hotel is new which gives it the appearance of clean. But it is not. I had a roach crawl over me while in the tiny business center. My room had the paint fall off the ceiling in the shower and no one ever cleaned it. If you like having your breakfast served on paper plates with plastic forks, consisting of powered "scrambled" eggs and think that […] microwaved sausage patties are a good breakfast then this is your place. The front desk was not informed about discounts in this extremely costly place to visit or if they were informed, they didn't tell me until it was too late. And, if you like being far away from everything, then by all means pick this one. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I apologize if you had a less than satisfactory stay with us. We value your feedback and will look into your concerns. Thank you for your review.
The breakfast and pool was the best. The neighboring rooms were too loud.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Thank you for your review, I am happy to hear you enjoyed the breakfast and the pool. Although I am sorry to hear that you had noisy neighbors.
The hotel was very close to Duval St.and was on the main road leading to Key West attractions. The Trolley picked us up at the hotel and we could get to all the attractions. The breakfast was very good and the hotel staff very accommodating. The only inconvenience was the road construction going on, but I'm sure it will be very nice when completed. […] I would Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I am glad you enjoyed your visit to the hotel, thank you for your review.
My husband and I would definitely stay again on our next visit. Front desk were friendly, welcoming and helpful. Housekeeping kept room nice and clean. Pool was great!! The piña colada at the bar were delicious!Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I am glad you enjoyed your experience at the hotel. Thank you for your review and we look forward to seeing you again soon!
"Basic hotel with island flair and beautiful pool"
I stayed here with my dad and sister for one night in March 2014. We took the Key West Express from Ft. Myers on Friday and returned Saturday. We didn't have a car so we originally wanted something closer to Duval St. but everything was sold out or very expensive. This hotel was a good value (for Key West during Spring Break) and suited our needs. The […] rooms were small but comfortable. We stayed in a standard room with two queen beds.Ours had a mini fridge which was nice. Not sure if every room does. Staff was very pleasant, friendly and helpful. We had to take taxis to Duval St./Mallory Square but they weren't too expensive -- about $10-$14 one way depending on traffic. The pool was wonderful and had fountains that were good at blocking out street sounds. Beautiful tropical foliage and a decent bar although bar/pool food was lacking. Breakfast was good and hearty for a "continental" breakfast. Read moreGenuine Expedia guest review
"powdered eggs for $$$??"
Our room and the towels were clean. It was a pleasant room but no easy chair. y husband would have enjoyed a chair to sit in while reading. Staff was cordial and friendly. For the price we paid nightly (we were there 5 nights), we felt a better breakfast should have been provided. We do not enjoy powdered milk for our coffee. The hot menu items were […] the same for 5 days--powdered eggs and gray sausage patties. We have stayed in Charleston NC for less and enjoyed omelets prepared to our tastes. Not located in downtown area but we appreciated their free parking. We needed our rental car to get to downtown Key West. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I am glad you enjoyed your room and that the staff was friendly. I am sorry you did not enjoy our breakfast. Thank you for your review.
About 2.5 miles from Duval. Would stay again. It was spring and I was there for business. It was not too loud or over crowded.Genuine Expedia guest review
"family vacation with 2 foreign exchange students"
The room was fairly comfortable - very small for a double bed room, but sufficient. The room needs updating. The breakfast was very good - we were amazed at all the food provided. A very nice variety of foods to choose from - with lots of fruits and healthy foods. The staff was very helpful and friendly - a happy smile and greeting every time.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I am glad you enjoyed your stay and had such great experiences with the staff. Thank you for your review.
"A Mini Vacation to Key West"
The hotel appears to have had an exterior 'face-lift', but our room was the equivalent of a Motel 6, and WAY Over-priced. I will say, it was clean, the staff friendly, and the pool/bar area Nice & beautifully landscaped. The complimentary breakfast was surprisingly well done. .Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I apologize that you did not enjoy the layout of the room. I am glad to hear you a great experience with the staff and enjoyed our tiki bar and pool area. Thank you for your review.
Hotel was over 3 bills and just not worth it. The rooms and buildings are old and very small. Breakfast was good, outside by the pool, but crowded. Parking can also be a problem. Just thought it was unimpressive for a Marriott property and was overpriced for the under impressive room.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I am sorry to hear that you not did not fully enjoy your room but were able to enjoy breakfast by the pool. Thank you for your response.
"Nice hotel, clean and comfortable."
Really need cabs to get anywhere. We enjoyed it there and the staff was friendly and helpful.Genuine Expedia guest review
Nice hotel in a wonderful destination. Rooms are very small.Genuine Expedia guest review
"Near sightseeing places"
Our room overlooked the pool.at about ten all the people left?but later on some other guests were out near the pool area? being very loud.but apart from that we were very satisfiedGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I am sorry to hear that some other guests disturbed you at night. I am glad hear you enjoyed everything else, thank you for your review.
"Fairfield in Key West - not what we expected"
When we arrived at the Fairfield, we found that the entire route was under construction. In fact, there were piles of dirt and road material at least 10 feet high in front of the hotel except for the driveways. The room was billed as Wheelchair accessible, yet handicap parking was at the entrance opposite the ramp. The room was also located at the further […] most point from that ramp. Overall, the hotel was old and in need of update. Clothes hampers and mop buckets were stored directly in front of the accessible rooms door, making access tricky. The toilet in the room had a leak. After the 4th attempt to repair it, I almost went to Home Depot to get the parts and do it myself. All in all, the people that worked there were pleasant and tried to be helpful. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I apologize that you did not fully enjoy your stay. Thank you for your review.
Average room. Tiki bar & pool area very good. Front desk helpful with early checkout when A/C broke down during night. Over-priced, but then, it's Key West.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I apologize if your AC stopped working through the night. I am glad to hear you were able to enjoy the pool and the tiki bar. Thank you for your review.
"Midlevel property; expensive but excellent service"
We stayed at this Fairfield Inn in February 2014. Our room was clean and the AC worked well. The only issue in our room was the shower had no water pressure at all. Beyond that, it was an okay stay. Given the price, I expected something nicer. In Key West I have also stayed at The Reach Resort and The Palms -- quality-wise, I would rate this Fairfield […] Inn as being in between those two but the most expensive of the three. Amenities: we liked pool area and bar in the center. The provided hot breakfast buffet was decent (but go have breakfast at Blue Heaven if you have time). The front desk staff were all very nice and accommodating; the excellent service was the highlight of our stay. There is a bike/moped rental desk on property -- important in Key West. This property has no full restaurant on the premises, though the bbq place across the street is quite good. Location: The Fairfield is located on the Gulf side of the island -- opposite side from the beaches and the airport but closer to the harbor and the fishing boat charters, so if that's your thing then this would be an ideal location for you. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Thank you for the great comments about your customer service experiences. I am glad you enjoyed your stay, thank you for the review.
Staff were excellent. Facility could use some updating.Genuine Expedia guest review
"Nice hotel , close to Old Town. Wonderful staff."
Wonderful staff. Full hot breakfast. Close to Old town. Beautiful pool.Genuine Expedia guest review
"Quiet distance from Duvall Street"
The hotel was quiet, beautiful and clean. The tiki bar and outside eating area was very nice and the staff was friendly. We liked being the short distance away from Duvall Street. The trolley having a stop at this hotel was an added perk!Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Thanks very much!
Pool area and court yard very pretty. great breakfast went with the room. the room i was in was dated. room over priced like all hotels in Key West. Be careful where you park, we got booted at the post office lot. never saw the signs, and had parked there before with no problem. had fun but the town is a huge money grab.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I am sorry if you didn't feel we were a value. I certainly appreciate your feedback. Thank you!
lots of road construction in frount of place. Small rooms for the priceGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I do apologize for the road construction. We anticipate it being wrapped up by June. We still have all the normal amenities and services available. Also, the island is only 8 square miles so traffic is a relative term. I hope that it wasn't inconvenient for you. Thank you for responding.
"Great place for us"
We liked the pool and tiki bar wonderful service. Great breakfastsGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Glad to hear that you and your family had fun. Thank you for your response.
Pro loved the heated pool in January Comfortable bed Convenient to airport Con price for size of room Road construction makes getting in an out of hotel difficult Slow elevator we took stairs most times AC very loudGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I am really sorry about the road construction. We all hope that it's over soon. Thank you for sharing your thoughts!
"Nice pool, mediocre room"
This appears to be a fairly old hotel. The rooms are small, bathroom tiny. Sheets/bedding is mediocre but if you're in key west intending to spend most of your time outside, this is good enough. The pool is great and the staff was very friendly. It wouldn't be my first choice in Key West until perhaps they renovate but it certainly served the purpose […] of providing a room for my daughter and me. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Thank you for your feedback! Much appreciated!
"Room was extremely small with two double beds."
Room was extremely small with two double beds. Bathroom was extremely small as well. A shower and toilet. The sink was in the room. No privacy. Musty smell. Lots of construction going on outside the hotel. Not a good experience. Very expensive for such a small room.Genuine Expedia guest review
"Close to downtown, but with a nice pool to relax"
The service at the breakfast buffet was excellent, made the morning start out just right. Had great suggestions for our bike ride into town. The one drawback was that the rooms seemed to be very noisy, you could even hear the person walking in the room next to us.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Thank you for the detailed feedback! Much appreciated!
"First time in Key West"
Hotel was fine for the purpose of the stay. Road that hotel is on is under major construction which made it very difficult to get in and out of. About two miles from Duval St. not a bad walk.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Thank you!
"small room, great price super clean and very secur"
Room was kind of cramped for a family of 4, however finding a hotel of this quality at this price is almost impossible in key west simply due to limited space on the island. Overall we would rate this hotel 8/10 Staff was super friendly and made us feel like family, not just another group of tourists. 10/10 for customer serviceGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Thanks very much!
"Great hotel. I would definitely stay again."
We picked this hotel for several reasons. Traveling with two 22 year olds and having only one car, we knew being close to duval street and having breakfast available would come in handy. This proved to be a great decision! The breakfast was a huge hit with the girls traveling on a budget and the taxi ride home from duval at all hours of the night was […] only 8.00. The hotel was close enough that we could get dropped off, so the girls could go back out, or vise/visa. The staff at the breakfast not only spoke English, they were even very very helpful with directions and recommendations. Read moreGenuine Expedia guest review
"it was good. loved swimming pool"
It was quite comfortable to stay. loved swimming pool and bar. Hope they have more foods than just hot dog. Overall I like it.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Glad you had fun!
"Expected more got less"
The unit was way overpriced for what we got. The weather was horrible, cold windy and rainy. This factor was beyond the control of the operator however since it was cold it became necessary to attempt to use the heater and the thermostat did not function properly. The automatic temperature control feature did not work. Additionally I was not able to […] get on the internet because I could not sign in, and when I contacted the management I was told that I would have to resolve the problem by calling their internet provider. Another negative was also abnormal in that the continental breakfast was served outside on the lanai adjoining the pool and because of the cold and windy conditions eating there became a chore rather than a pleasure. Also getting out of the motel property in a vehicle was a significant problem because of the road construction on most all of Roosevelt road. The view from the room was non-existent. Read moreGenuine Expedia guest review
"Street construction everywhere."
Comfortable. Great breakfast. Wonderful staff. Check in before dark because the streets are torn up in all directions. About 4 miles from Duval.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Sorry about the road construction. We are all hoping it's over soon. Thanks for responding!
Nice hotel but expensive. Beautiful pool!Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Glad you enjoyed your visit!
"Great place to stay except for the road work."
Met a number of nice people at the hotel. It would be a great place to stay for more than a night. Our next trip will definitely include a few days at this hotel!Genuine Expedia guest review
Hotel was convenient enough, and the staff was helpful and welcoming. Breakfast was better than most similar locations, and stay was comfortable. Room looked bigger in the photo than it was in reality but that is to be expected and it was not much different than similar properties. There was some construction on the road outside the hotel, and it is […] a bit of a walk to wherever we might have wanted to go. But--This location had what we were looking for in terms of location, amenities, cost, (and use of a hotel credit) and we were pleased. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Thank you for the kind review!
"It was ok"
Not sure if I would stay there again, bar was niceGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I sorry you were not happier. Thanks for sharing.
"not very good"
it was too expensive for the value of the stay. It should have been one thrird of the price I actually pai.dGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I am sorry you didn't feel we were a value. Thank you for taking the time to share your thoughts!
"Good all round facilities"
Stayed here for 3 nights. Good all round facilities especially the pool. Hotel provides complementary breakfast and tea and coffee in the lobby which was nice. Rooms are a little cramped but adequate. The roadworks outside the hotel do however mean that the tourist trolley bus is offering a reduced service to Key West town center. Hotel is outside of […] the old town which is either a 30 min walk, or a $12 taxi ride. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West I am glad that you enjoyed your visit! Thank you!
"include some key west history"
Why not add to the excellent ambiance of the hotel by including historical information about Key West (Cayo Hueso) and artifacts about its origins.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Great suggestions! Thanks very much!
"Key West at Christmas"
Nice clean hotel great pool area, friendly and helpful staff. Close to center of town would be a 30 minute walk so required taxi or car. Happy hour in the afternoon like most bars in Key West but snacks at the bar were limited. Good breakfast very polar in the morning.Genuine Expedia guest review
"Key West Overnight Stay"
We were visiting our daughter in Key West on December 22, but only staying one night. Naturally, Key West was FULL of tourists for Christmas/New Years! The hotels/B&Bs/Inns in Old Town were extremely expensive for our pocketbook. But The Fairfield Inn and Suites is on the north side of town, and since the town is so small, we didn't mind a short drive, […] and the price was very reasonable for the Season. We were greeted very pleasantly by staff, no waiting, and informed of where to park, and where the comped breakfast would be served. The room (King bed) was clean, linens and mattress very nice, and the central air conditioner worked great (just very loud, but that's what ear plugs are for). The TV was large, HD, and a very good picture. The complimentary breakfast at the Tiki Bar by the beautiful pool was very generous, and servers kept it all cleaned up. Check-out was express (receipt at the door in the morning) - just a phone call to the front desk took care of it. The only complaint we had about the location was that the main road it's located on (North Roosevelt) was being converted from one-way to two-way, and was badly torn up, creating a lot of traffic. BUT, Fairfield can't help that - and when it's done, the roadway will be a positive - not a negative. Very nice stay, and can certainly recommend it to others. Read moreGenuine Expedia guest review
"Nice pool, good service."
We were a group of 4 sharing a room with two double beds. Staff was attentive and friendly. Room, and expecially the bathroom was a bit small, but you would expect that for the price. The pool area was a beautiful and pleasant place to sit and swim. The bar menu could have been a bit better--nachos doused with Velveeta and huge amounts of salsa were […] not that great, but the drinks were fine. Breakfast was standard, fine fare for the price. The only complaint was that the room windows don't open and the a/c was noisy. All in all we were very happy, especially for the price. Read moreGenuine Expedia guest review
"Nice Hotel, a little pricy for what you get."
Nice staff, good breakfast. Nice poolGenuine Expedia guest review
"Friendly staff, comfy beds in small room"
Two night staff to check outré the sights in Key West. Ample parking, friendly staff and decent breakfast options. Clean room, but two 6 footer adults kept bumping into each other trying to walk by end of beds to bathroom or door. Exterior door ala motor inn style. Uneven patio surface around good size pool. Overall a fresh painted Marriott makeover […] with a professional staff. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Thank you for your feedback!
In general hotel was good. Clean, nice rooms. The only thing rooms were too small. Also variety of breakfast food could be better.Genuine Expedia guest review
"Couldn't have been better"
Clean room, nice bathroom, wonderful customer service, awesome pool/bar and the price was right. What else could you ask for?Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Awesome! Thank you!
"great overall experience"
clean rooms, king suite is nice has two tvs and pullout couch, a balcony and fridge, just couple miles from duval but good location for good sleep and close to action... free breakfast was great and they even brough us popcicles at the pool during the day...Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Thank you!
"Key West Fun"
The hotel had a nice courtyard and heated swimming pool. The lounge was easily accessible from the pool area. They had a nice breakfast every day and the staff was very cheerful. We had a problem with A/C in our room but managed to survive. Other than sleeping, we didn't spend much time in the room and never got around to calling it to have it looked […] at. The room was but functional for two people. We had a table with two chairs but I would have preferred an easy to sit and relax in. Ask for a room facing the courtyard. The outer rooms face the parking lot. The location was okay but it's not close enough to walk to the downtown area. Read moreGenuine Expedia guest review
We enjoyed the pool and breakfast very much.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites Key West Glad our breakfast team was able to help start your day off right! Thank you!
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