All hotels in Lake Oswego, Oregon, United States of America
1 room, 2 adults
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6100 Sw Meadows Rd, Lake Oswego, OR, 97035, United States of America, ‏‎855-239-9483
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4.3 / 5Excellent

Score breakdown (from 126 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.5
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3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
When we came in to check in at the designated time they were not ready and told us we would have an hour wait. After being in the hot sum all day that is not what the customer wants to hear
Genuine Hotels.com guest review
1 night family trip Jun 27, 2015
Kylia
US
4.0 / 5Excellent
"Work"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Work
Genuine Hotels.com guest review
1 night business trip Jun 23, 2015
Jody
US
4.0 / 5Excellent
"No Complaints"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
An easy hotel stay - check-in was quick and painless, the room was fine. The TV didn't work (or maybe we didn't see something) but a note got results and when we returned it was working. Bed was very comfortable, pillows too, no noise in our ground floor room near a door. Breakfast got crowded fast (weekend) but staff kept everything replenished. Food choices were good. When I had a question about traffic congestion, I got a polite, well-informed answer from a bright, well-dressed concierge.
Genuine Hotels.com guest review
2 night romance trip May 1, 2015
helen
US
5.0 / 5Outstanding
"Good Getaway Spot, Close to Things."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was my second stay here. The hotel is nice, clean, courteous staff, tons of amenities, lots of restaurants close by, shopping just a mile or two away, easy access from the freeway... The free breakfast, well, I won't complain because it was free, but the eggs are most definitely powdered. Besides that, the food was good. The beds are comfortable, which is probably the most important thing to me to know when I stay at a hotel. Free HBO was a plus. All in all, it's a really nice hotel at a good price. I'd stay here again.
Genuine Hotels.com guest review
1 night romance trip Apr 24, 2015
Erin
US
4.0 / 5Excellent
"Convenient Location with Nice Rooms"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
This was a nice room for the price, close to the freeway and just about 10 minutes to Portland. My only gripe was that we could not check in until 8 pm because "housekeeping was behind" so we paid a lot of money for a room that we didn't get for the entire 24 hours. Nice indoor pool and hot tub, good continental breakfast and comfy beds. We would stay here again in the future as it fit our needs pretty well.
Genuine Hotels.com guest review
2 night family trip Apr 11, 2015
Andrea
US
4.0 / 5Excellent
"Visiting for the University"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It's a great hotel, unfortunately, they have to do something about their wifi and breakfast. Don't spend the $4.95 to buy the upgraded wifi as it is the same speed as the free wifi - snail pace. Ridiculous! The breakfast was ok, if you only get the carbs and pastries. Otherwise, it's a little below ok. The hotel itself is a good looking hotel with excellent staff. I just have these two complaints about it. I was here to check out Oregon State University and Portland with my daughter. Great city.
Genuine Hotels.com guest review
2 night family trip Apr 8, 2015
Ian
US
5.0 / 5Outstanding
"Great experience of staying"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We enjoyed the 2 nights stay. The room is very clean and we love the bathroom design. It also provides great breakfast, my 3 yrs son enjoyed it very much. It also has a great location, just off the highway 5, ver convinent!
Genuine Expedia guest review
Other trip Mar 30, 2015
Rocky
US
4.0 / 5Excellent
"Great Lil Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent location within walking distance to many restaurants. Also a great free breakfast every morning that we took advantage off. Friendly staff.
Genuine Expedia guest review
Other trip Mar 29, 2015
A Traveler
US
5.0 / 5Outstanding
"great location; friendly staff especially brkfst."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Reasonable pricing; friendly staff; comfortable accomodations.
Genuine Expedia guest review
Other trip Mar 23, 2015
Debbie
US
5.0 / 5Outstanding
"The front desk clerks were great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The front desk clerks were great, the two younger ones when we checked in were funny and helpful and Lajuene snagged us breakfast in the morning since our conference started before it was open. Thanks for a great stay!
Genuine Expedia guest review
Other trip Mar 8, 2015
Daysha
US
2.0 / 5Fair
"Okay rooms. Really horrible WiFi. Meh Breakfast"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
WiFi was really bad. The breakfast was far below what I've come to expect from most chains.
Genuine Hotels.com guest review
2 night trip Feb 27, 2015
Steve
US
5.0 / 5Outstanding
"Nice place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was a clean quiet room and it was easy to check in. Id stay there again.
Genuine Expedia guest review
Other trip Feb 22, 2015
paulie
US
5.0 / 5Outstanding
"Great hotel in South Portland"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel close to so many great resturants and shopping. The hotel staff was very helpful. The free wifi and hot breakfast made this hotel stand out vs. the other ones.
Genuine Expedia guest review
Other trip Feb 10, 2015
Garritt
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Easy access to the I-5 and 217 freeways, but in a quiet neighborhood that allowed me to quickly run to a bike trail that travels through tree-lined neighborhoods and along wooded areas with multiple brooks or streams.
Genuine Expedia guest review
Other trip Jan 17, 2015
Go Ducks
US
5.0 / 5Outstanding
"Complete & comfortable. Great breakfast."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Two nights. Clean, new, attractive. Staff extremely helpful and knowledgeable. Breakfast more extensive than expected as included. Pool area not maintained consistently - used towels on deck & chairs, sand in spa tub - staff attended to all of it tho. Will return for sure.
Genuine Expedia guest review
Other trip Jan 9, 2015
Schooner
US
5.0 / 5Outstanding
"Very clean and nice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room was very clean and the staff were really nice and accommodating! Will definitely come back again.
Genuine Expedia guest review
Other trip Jan 5, 2015
atphung
US
5.0 / 5Outstanding
"Perfect hotel experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I have stayed in a lot of hotels. I usually expect the same thing. Smaller than the photos and not nearly as neat. Well this hotel proved me wrong. It was exceptionally clean and very very quiet. I felt I could have slept on the floor it was so nice. Everything was enjoyable. Nice chairs, great furniture for business stay or family stay. We stayed with our two small boys and they slept perfect all night. And I never felt concerned about them eating things they may have touched the floor or table. It really felt that clean. Highly recommend to anyone! Whether or be family, vacation or business. It was perfect.
Genuine Expedia guest review
Other trip Dec 14, 2014
Cam
US
5.0 / 5Outstanding
"A little pricey, but nice overall."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I book a room here as it was next door to where a colleague was staying (which had no vacancies). The price was a little higher than I am used to paying ($159 plus taxes and fees - total about $174). I went to book a room for the next night in a different town and saw I could stay another night here for $129. This was a Wednesday and a Thursday night. That kind of thing is frustrating. Anyhow, the room was clean, the bed was very comfortable and I got a good nights sleep as the gal who checked me in got me a room on the 4th floor away from the main road. So all in all, a pretty nice place, but I will look elsewhere for a better price if I can.
Genuine Expedia guest review
Other trip Dec 12, 2014
Gary
US
3.0 / 5Good
"Extra Charges"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
They take your credit card for charges that you did not incur.
Genuine Expedia guest review
Response by Fairfield Inn & Suites by Marriott Lake Oswego
Dear Valued Guest, I am pleased to hear that you enjoyed our complimentary breakfast while here during your trip to Portland. I do apologize if you are seeing charges on your account that you feel are unnecessary. We would be more than happy to help you resolve this if you would like. It is possible that what you are seeing is an authorization for incidentals on your account. If you did not charge anything extra to your room, then the authorization should have dropped off after checkout. Thank you for taking the time to give us your feedback! -Heather Cavallucci Front Office Manager
Other trip Dec 9, 2014
Dano
US
5.0 / 5Outstanding
"Should be a 3 star hotel as far as I experienced."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We checked in very late and left after grabbing a bite from the breakfast area. The breakfast was great with hot options. We only used the room and breakfast amenities, but they were excellent. Hotel was very clean, smelled good, and had a comfortable bed. Service was pleasant as well. I'd go back for sure.
Genuine Hotels.com guest review
1 night family trip Dec 5, 2014
Donna
US
4.0 / 5Excellent
"Convenient and comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Bed was comfortable which is a big plus for me. The vanity area was a bit claustrophobic but that could be because the only room they had available was a room equipped for the disabled. It was nice to have some protein options for breakfast though they were microwaved bacon and a mystery sausage. They are located close to some restaurants, one very good one, The Oswego Grill, and to a Trader Joe's if you want food for your room. All in all it was a good stay. We would again.
Genuine Hotels.com guest review
3 night business trip Nov 18, 2014
mark
US
4.0 / 5Excellent
"Favorite place to stay in Lake Oswego."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
fine. Convenient. breakfast included. Used the pool and treadmills.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"All good except for the boog!"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel.... one negative.... there was a booger left on the wall behind the hand towels.
Genuine Hotels.com guest review
2 night business trip Nov 10, 2014
Sarita
US
5.0 / 5Outstanding
"Great Place to Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Friendly staff and clean inviting hotel.
Genuine Hotels.com guest review
1 night romance trip Oct 15, 2014
Jason
US
5.0 / 5Outstanding
"Great stay in Convenient Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
My three day stay was pleasant and enjoyable. My room on the second floor was really quiet, spacious and comfortable, with plenty of outlets to recharge phones, etc. I especially like the location, which is adjacent to freeways, but also great for walkers, joggers and cyclists. Nice mix of neighborhood small businesses with chain restaurants for good variety. If you're a Mormon, the Tabernacle is within walking distance. I'll definitely stay here again.
Genuine Hotels.com guest review
3 night business trip Oct 13, 2014
A Traveler
US
1.0 / 5Poor
"AVOID THIS HOTEL!!!"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
After being woken up by the maids at 10 am each morning with no knock I complained to the front desk who simply said sorry. I then called the general manager who offered $25 off my two night stay on top of that she was un apologetic and rude. Absolutely pitiful. I've stayed at a lot of hotels in Portland and this is by far the worst. Avoid this place like the plague!
Genuine Hotels.com guest review
2 night business trip Sep 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This Fairfield Inn was one of the nicest hotels I have had the pleasure to stay at. The room was spacious and smelled great when you walk in. I would highly recommend this hotel as a place to stay while in Portland/Lake Oswego Oregon. The staff was friendly and very helpful.
Genuine Hotels.com guest review
1 night romance trip Sep 4, 2014
Jerri
US
5.0 / 5Outstanding
"solid and reliable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Front desk was terrific...reasonable and clean stay
Genuine Hotels.com guest review
1 night trip Sep 4, 2014
Mike
US
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
From check in through departure, this was a fine Hotel. What else is there to say?
Genuine Hotels.com guest review
1 night family trip Sep 5, 2014
A Traveler
US
5.0 / 5Outstanding
"GREAT HOTEL WITH AN INDOOR POOL."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
THE STAFF IS THE BEST. WE STAYED OVER LABOR DAY AND THE BREAKFAST HOURS WERE EXTENDED. YOU ONLY SEE THE KIDS DURING BREAKFAST AND AFTER 6PM WHEN THEY ARE IN THE POOL. AFTER LABOR DAY NO KIDS, MAINLY BUSINESS PEOPLE. DURING LABOR DAY WEEKEND THE FREE BREAKFAST AREA WAS LOADED WITH KIDS, BUT THE LADY KEPT BRINGING OUT FOOD AND KEPT EVERYTHING GOING. SHE SAID THAT AFTER LABOR DAY HE KIDS WOULD BE ONE AND IT IS THEN VERY EASY TO GET A QUICK BREAKFAST. THE ROOMS WERE VERY CLEAN. WE WILL CONTINUE TO STAY AT THIS HOTEL AND TRY OTHER FAIRFIELD INNS.
Genuine Expedia guest review
Other trip Sep 4, 2014
SHELDON
US
4.0 / 5Excellent
"Nice hotel close to all amenities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Clean and comfort, but the air condition is noisy.
Genuine Expedia guest review
Other trip Sep 3, 2014
jack
US
5.0 / 5Outstanding
"AMAZING..Staying here next time I visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I really loved this hotel. The service was amazing. Breakfast was fantastic. The location was perfect since we were 15 minutes away from downtown Portland and there's a lot to do around. I will be staying at this hotel next time I come and visit Portland.
Genuine Hotels.com guest review
2 night family trip Aug 29, 2014
A Traveler
US
5.0 / 5Outstanding
"excellent and professional hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect spot for South Portland/Lake Oswego.Well cared for grounds and building. Friendly staff.
Genuine Hotels.com guest review
2 night trip Aug 22, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Thoroughly enjoyed our stay and would recommend to all. The facilities , the staff , breakfast , gym, pool/spa were all outstanding and great value . Very quiet . Nice staff make a big difference.
Genuine Expedia guest review
Other trip Aug 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Lake Oswego Fairfield Inn by Marriott"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
In town for a family reunion. The hotel was conveniently close to all the activities. The room was spotless and quiet. Ask for a room away from the busy entrance- street. The front desk staff, couldn't have been nicer. The breakfast selection was excellent with bacon, sausage, waffles, fruit, muffins and USA Today papers ! There is an indoor pool and jacuzzi and a 24 hr. exercise room. Book early, if you plan to stay over a weekend or holiday :)
Genuine Expedia guest review
Other trip Aug 5, 2014
Kitty
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Easy access to freeway, restaurants, and shopping. Very quiet and relaxing setting. Friendly staff. Only minus was that cable was out all day on Sunday.
Genuine Expedia guest review
Other trip Aug 3, 2014
coleen
US
4.0 / 5Excellent
"Great hotel for a family"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a room with king bed and sofa bed and both were comfortable. The pool was a great temp and there's a hot tub as well. Hotel staff were amazing--friendly and helpful. There's a variety of restaurants in walking distance and a Trader Joe's less than a mile a way (we walked there). Easy on/off highway access make downtown a quick trip (depending on traffic).
Genuine Expedia guest review
Other trip Jul 30, 2014
emily
US
5.0 / 5Outstanding
"Easy Peasy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Super fast check in, nice staff, clean hotel. I usually prefer boutique hotels, but this was my only option since Brew Fest had the city booked tight. I always like Fairfield Inns. We needed a blanket to add to the bed because we like to sleep with the AC on high. They brought it in under a minute.
Genuine Hotels.com guest review
1 night trip with friends Jul 26, 2014
Nicole D.
US
4.0 / 5Excellent
"Our "Go To Place""
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Perfect location for all of our needs in Southwest Portland.
Genuine Hotels.com guest review
1 night trip Jul 20, 2014
A Traveler
US
4.0 / 5Excellent
"Perfect stay near the freeway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great location near the freeway but not right next to the freeway. Hotel was comfortable. Food was excellent. Hot tub was relaxing after a long day of driving.
Genuine Expedia guest review
Other trip Jul 21, 2014
A Traveler
US
3.0 / 5Good
"Good location but hotel amenities so-so"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
We always stay at Marriott hotels. For the rate we paid, this one was a big disappointment. The pool is tiny and in a hot stuffy room. The complimentary breakfast was blah and 3 coffee dispensers in 2 different locations were empty both times we tried them. Fortunately, the hotel was in convenient location, lots of business travelers kept it pretty quiet, and there are Starbucks and restaurants within walking distance.
Genuine Hotels.com guest review
Response by Fairfield Inn & Suites by Marriott Lake Oswego
Hello AR, Thank you so much for taking the time to give us your feedback on your stay. I am happy to hear you enjoyed the convenience of our location! I am so sorry to hear that you did not enjoy the pool room or our breakfast. I would love to hear some more specific details on what we could improve upon in our breakfast (aside from the empty coffee dispensers! I am so sorry about that as well!). Thank you again for bringing these concerns to our attention. We hope we can do better in the future! -Heather Cavallucci
1 night trip Jul 12, 2014
AR
US
3.0 / 5Good
"Quick weekend getaway"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel was nice enough; free parking, free wifi, free breakfast which was pretty standard stuff. The beds were very comfortable and the water pressure in the shower was excellent. Great location close to the freeway and restaurants. The downside was it was very noisy, you could hear every conversation, footstep and elevator ding from inside your room all night long and the room was really small.
Genuine Expedia guest review
Other trip Jul 14, 2014
Cara
US
5.0 / 5Outstanding
"Perfectly comfortable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel should be highly rated. It's in a nice, quiet area with restaurants nearby. Beds were comfy with 5 pillows and an assortment of firmness. Free breakfast was exceptional for most hotel chains. Highly recommended!
Genuine Hotels.com guest review
3 night trip Jul 1, 2014
LianaB
US
4.0 / 5Excellent
"Everything great but pool"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
This hotel was great except there was a light loose and floating in the pool. When we asked if it was safe to swim the front desk guy responded pretty arrogantly that we didn't have to use the pool if we weren't comfortable with it. Didn't know how I felt about my kids swimming with wiring floating in the pool and a light giving off steam so we went out for ice cream instead! Way less likely to end up electrocuted from! Love this area. Such a beautiful town, close to Portland!
Genuine Hotels.com guest review
1 night trip Jul 2, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
clean, comfortable appears to be recently updated decor breakfast buffet is well done
Genuine Expedia guest review
Other trip Jun 16, 2014
A Traveler
US
4.0 / 5Excellent
"Good Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The stay was good. The one thing that really bugged me was the lack of a microwave in the room. It is expected of Marriott hotels to make sure that their rooms are as comfortable as possible and it was a bit of a pain to go down to the lobby every time we wanted to heat up leftovers- If your stay is longer than a day, that can get old very quickly! The upside is that the hotel is situated close to a lot of restaurants at walking distance and is very well kept.
Genuine Hotels.com guest review
2 night trip May 23, 2014
CA
US
2.0 / 5Fair
"Treated poorly by front desk"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
On Sunday May 4, 2014 our room was not cleaned. The Do Not Disturb sign was on the door when we went to breakfast. We came back and left the room approximately between 11:30 a.m. and 12 noon and removed the sign from the door. We returned around 3:30 p.m. and the room had not been cleaned. We reported it to the front desk. Came back around 9:30 p.m. Reported to the front desk and the female working proceeded to give us an argument that the sign was never removed from the door. We were treated very poorly.
Genuine Expedia guest review
Response by Fairfield Inn & Suites by Marriott Lake Oswego
Dear Helene, I apologize that our housekeeping staff did not notice that you had removed your Do Not Disturb sign when you left early in the afternoon. I believe the interaction you had with the Front Desk in regards to this situation was merely a misunderstanding or a miscommunication. The Front Desk agent was just trying to explain why Housekeeping hadn't cleaned your room. The message she received from housekeeping was that they were thought the room had the Do Not Disturb sign on the door. I do apologize if you felt mistreated. Please accept our sincerest apologies! That is not the impression we wish to give to our guests. Thank you for taking the time to give us your feedback. I truly appreciate it. -Heather Cavallucci Front Office Manager
Other trip May 12, 2014
Helene
US
5.0 / 5Outstanding
"Comfortable Beds!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was friendly, the hotel quiet, the breakfast was good, the rooms were decorated wonderfully (I love the funky retro style chair!)... But the beds were amazing. I've never slept on a more comfortable bed in a hotel. All in all, this was a very pleasant stay. Did I mention that the beds were super comfy?
Genuine Hotels.com guest review
1 night trip May 3, 2014
Erin
US
5.0 / 5Outstanding
"Very nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My husbamd and I stayed two nights and we loved it. Great location. Nice staff. Breakfast was wonderful. I could have my yogurt, toast and fruit for breakfast and my husband could have his waffles, eggs and bacon. Very easy access to the Freeway. We will stay again.
Genuine Hotels.com guest review
2 night romance trip Apr 24, 2014
A Traveler
US
5.0 / 5Outstanding
"."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean and comfortable. Extremely nice staff.
Genuine Expedia guest review
Other trip Apr 13, 2014
A Traveler
US
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