All hotels in Lancaster, England, United Kingdom
1 room, 2 adults
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Caton Road, Lancaster, England, LA1 3RA, United Kingdom, ‏‎855-239-9227
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4.0 / 5Excellent

Score breakdown (from 222 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.6

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Nice hotel let down by front desk"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Property was very good in cleaniness, facilities and location. We were pleased with the whole experience but felt let down by the one person at front desk who had a very good first impression. However, when requesting a change of room not facing the main road, we were refused as the hotel was fully booked. We saw a lot of guests came in after we checked in. we can only put it down to laziness. This was further proven when we had to ask for access of wifi for which we need to join as IHG member. This was not advertised online and we felt forced into it. Once registered, we became aware that the password only work for one device despite we checked in as a couple. None of this was even explained and we had to go to front desk again. We were given a long face when asked for it.
Genuine Expedia guest review
Other trip Sep 30, 2014
Kit
GB
4.0 / 5Excellent
"It's Good, But Not Quite Carling"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Jokes aside, it's probably the best hotel you'll find in Lancaster. It's not the same as a Holiday Inn in other cities like LA or Dubai but it is comfortable. For instance, the pillows aren't feather and you don't get bathrobes or slippers. All in all, it's a fine hotel and you won't find a better place in that little town.
Genuine Expedia guest review
Other trip Sep 29, 2014
Hassan
GB
5.0 / 5Outstanding
"Great Rooms"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
the hotel is ideal the location is great just off the motorway but yet surprisingly quiet our executive room was large with king size bed
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Guest Thank you for sparing the time to rate and review our hotel following your recent stay. We greatly appreciate the feedback and are delighted you had a 5-star experience. Sincerely Francis Hindle General Manager
3 night trip Sep 11, 2014
A Traveler
GB
3.0 / 5Good
"Handy for a nights stay before hitting the M6."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Have used this hotel before and is very convenient for a nights stay before traveling on the M6. This time I had a room (225) which smelt as though it was a smoking room, the aroma hit you as soon as the door was opened, although the sign outside stated all rooms were non smoking. As it was 12.30 at night, I did not complain - I needed to sleep! I will give them another chance, but next time I will not be so tolerant.
Genuine Expedia guest review
Other trip Sep 18, 2014
Chris
GB
5.0 / 5Outstanding
"Great overall, would go again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stayed for overnight before getting to our destination of Edinburgh. Super close to lake District and that's why we stayed at this hotel. The room given to us were superb as they were linked (I was with my parents so 4 adults plus a child) and so we could basically share the two rooms and wonder about easily through the connecting door. The gym was great as well had decent amount of equipment and was well air conditioned. The pool was fantastic with a really warm jacuzzi. My 17m old daughter loved the pool and it was great to then get some warmth in the jacuzzi instead of a steam room/sauna, which she does not like. Overall great overnight stay and we kinda wished we could've stayed longer. Very easy to find as it is just off the motorway but then far enough to not been disturbed, but close enough to easily find it.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Visiting UK Thank you for the fabulous review and 5-star rating. It sounds like you really enjoyed your time here at Holiday Inn Lancaster and that you managed to enjoy all that the hotel has to offer. I hope we shall have the pleasure of welcoming you all back to the hotel next time you are in the area. Sincerely Francis Hindle General Manager
1 night trip Sep 4, 2014
Visiting UK
GB
4.0 / 5Excellent
"Close to the motorway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything that you expect from a hotel, clean room, reasonable food,gym and bar.
Genuine Expedia guest review
Other trip Sep 3, 2014
Angela
GB
5.0 / 5Outstanding
"Good overnight stop"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Great place to stay overnight on our journey. Location was easy to get to, hotel was clean comfy and quite new. Breakfast was good also and leisure facilities were great for a quick splash in the morning.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear DGRon Thank you for sparing the time to post a review and rate your stay. I am delighted with your 5/5 star rating and your feedback and hope that we shall have the pleasure of welcoming you back again. Sincerely Francis Hindle General Manager
1 night trip Aug 30, 2014
DGRon the road
GB
4.0 / 5Excellent
"Family trip"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel location is nice as it is easy to get in the motorway and drive to the lake district just 25 miles away, the facilities are ok nothing fancy but good, the only thing I can complain is that they did no make up the room properly fr the second night, the towels were in the floor when we came back, and the kids bed was not made properly as well. Breakfast was great, swimming pool and gym ok as well.
Genuine Expedia guest review
Other trip Aug 31, 2014
Danilo
GB
5.0 / 5Outstanding
"Great stay, would stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
All aspects of the hotel were perfect for our stay, our Daughter loved the pool, the food served in the restaurant was of a good standard though a little expensive compared to other places we have stayed.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear The Kelly Family I am delighted you had a great stay at the hotel, and note you particularly enjoyed our leisure and dining facilities. I see that you would stay here again - I and the rest of the team will look forward to welcoming you back. Sincerely Francis Hindle General Manager
1 night trip Aug 22, 2014
The Kelly Family
GB
4.0 / 5Excellent
"Good Stay Overall apart from pat's hair in room"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
We enjoyed our stay overall. It would have been better if there was more choice for vegeterians in the breakfast like Omelates etc. There was no free internet. Swimming, Jacuzzi, Steam Room and Suana facilities were good. Finding Pet's hair in the room spoiled it a little bit.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear khan14 Thank you for your feedback following your recent stay at the hotel. I am sorry that you found a pet hair in your room, for which please accept my sincerest apologies. However, I am pleased that overall you had a good stay. Sincerely Francis Hindle General Manager
2 night family trip Aug 11, 2014
A Traveler
GB
4.0 / 5Excellent
"Welcoming hotel close to many places of interest"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Reception were awesome and in general all staff were polite and friendly
Genuine Expedia guest review
Other trip Aug 19, 2014
Patricia
GB
4.0 / 5Excellent
"Efficient hotel for one night stay."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed the one night. Receptionist not too welcoming. A smile does not cost anything! The room was lovely and clean and we chose to eat in the restaurant. It was wonderful but the staff lacked a leader and we waited 40 minutes for our chosen desert. I felt sorry particularly for one girl who apologised for the wait. We had rather a disturbed sleep as there was a continuous tick/ dripping noise. Did not stay for breakfast. Too expensive!
Genuine Expedia guest review
Other trip Aug 16, 2014
A Traveler
GB
3.0 / 5Good
"Nothing unexpected but tired."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    2.0
This hotel is on the outskirts of town with little around it. The public areas feel dated but well kept. We planned to eat at the hotel but the good looked average and very expensive. We had drinks which were equally overpriced. The room was clean, large and well appointed. There was a Starbucks set up at the bar. We took a short taxi into town and are there spending less overall than a meal in the hotel would have cost. For a motorway stop off a good hotel. For a Lancaster visit not so much. Expensive.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Declan Byrne Thank you for taking the time to rate and review your stay. We welcome all feedback as it helps us to continually review and improve our facilities. Sincerely Francis Hindle General Manager
1 night trip Aug 9, 2014
Declan Byrne
GB
3.0 / 5Good
"not up to standard"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
The room has a smell of damp, the bath tub was not cleaned properly, there is no fridge in the room. Also, without free wifi in the room made my stay very inconvenient. Since the location is not near the city centre, the only mode of transportation is taxi. It would be nice if the hotel can provide shuttle bus service (even if it's charged).
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Cherry Thank you for taking the time to rate and review your stay and I was very sorry to hear that you were underwhelmed by the hotel and its facilities. However, we do appreciate all feedback as it helps us to continue to improve our services. Sincerely Francis Hindle General Manager
3 night family trip Jul 17, 2014
Cherry
AS
5.0 / 5Outstanding
"Comfy beds"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Grainger Many thanks for your feedback and for the 5-star rating. I am delighted you enjoyed your stay at our hotel - and that you found our beds really comfy. Sincerely Francis Hindle General Manager
1 night trip Jul 26, 2014
Grainger
GB
5.0 / 5Outstanding
"Enjoyable stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Comfy clean rooms, friendly helpful service, located just off M6. Across the road is a Premier inn with Brewers Fayre pub. 5 minute drive into Lancaster. Good gym facilities and ample pool.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Bingo I am delighted you had an enjoyable stay at our hotel. Thank you very much for the 5-stars and I hope we have an opportunity to welcome you back before too long. Sincerely Francis Hindle General Manager
2 night trip Jul 27, 2014
Bingo
GB
3.0 / 5Good
"Nice hotel but a bit out of the way"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel and staff friendly and helpful. We'd booked a family room but sofa bed not made up and not enough towels. That said - as soon as we asked they were provided. Thought the hotel was a bit more central and traffic was horrendous due to an accident on the M6
Genuine Expedia guest review
Other trip Jul 26, 2014
Welssh Woman
GB
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    1.0
Rooms smells bad and without fridge. The hotel is not near the city centre, it will be better if the hotel provides shuttle to the city centre (even if it is charged). Also, there is no wifi access which make the stay very inconvenient.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear cherry Thank you for taking the time to rate your stay at our hotel. We greatly appreciate the feedback, although I am very sorry to hear that you were disappointed with aspects of your stay. Your comments will be used by the management team to make improvements. Sincerely Francis Hindle General Manager
2 night family trip Jul 18, 2014
cherry
AS
3.0 / 5Good
"Great staff, clean rooms, pricey breakfast"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff are great and very attentive. Room was spacious, very clean and well laid out. Breakfast is very expensive for the quality if you don't have a voucher. Dinner was OK although the vegetables my wife had were very oily and she couldn't eat them.
Genuine Expedia guest review
Other trip Jul 6, 2014
IK
GB
5.0 / 5Outstanding
"holiday inn"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean friendly this is a very good hotel food and service were excellent would highly rate this hotel 10/10
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Teresa Wow - 10/10 means an awful lot to me and the team here at Holiday Inn Lancaster. Thank you. I do hope you will choose to stay with us should you be in the area again. Sincerely Francis Hindle General Manager
1 night trip Jul 2, 2014
Teresa
IE
4.0 / 5Excellent
"very comfortable room"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
on the whole it was very nice but we found the drinks in the bar a little expensive ie single g&t was £6
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear maxyjohn Thank you for taking the time to share your comments and rate your stay. Your feedback is extremely important to us. Sincerely Francis Hindle General Manager
1 night trip Jun 6, 2014
maxyjohn
GB
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Disappointing - room was dusty, air conditioning was limited to 19 so impossible to cool the room as the windows didn't open much. Room was near function suite and very noisy at night until late - also people are allowed to smoke out the front so if you have your window open you get a room full of smoke. Breakfast very good – WIFI expensive
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Wade I am sorry that we didn't meet your expectations on this visit. However, thank you for taking the time to post a review; your feedback is very important to us. Sincerely Francis Hindle General Manager
2 night trip May 30, 2014
Wade
GB
5.0 / 5Outstanding
"Splendid place for a two night visit to Lancaster."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Drove to Lancaster from Scotland. Hotel easy to find, Easy to park, speedy check in. Excellent room, well designed bath room, comfortable all around. Good breakfast, very helpful staff. Easy check out. Left early on 2nd morning to drive home to Dorset. Excellent breakfast was provided half an hour before the restaurant was due to open, organised by the two very competent and helpful staff at reception, I suspect they were the duty receptionist and duty manager.
Genuine Expedia guest review
Other trip May 31, 2014
Bob
GB
4.0 / 5Excellent
"Central"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good central location to visit all, the only niggle is in theese day and times free internet for guests and visiters should bd a must, especially at the prises of the food there.
Genuine Expedia guest review
Other trip May 30, 2014
Paul
GB
1.0 / 5Poor
"Double Booked"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
On arriving at the hotel at 10.30 pm ready to check in we were informed that we did not have a room as the hotel was overbooked. We had made the booking a week in advance, hence there was ample time to relay this information to us, apparently they had been " trying to contact my mobile" that day though the receptionist did admit she thought there was a digit missing in the number. We were advise that alternative accommodation had been arranged in a hotel in the centre of town. This turned out to be a poorer quality of accommodation than the usual Holiday Inn standard and was also a lot noisier being in the centre of a town. These were the very reasons why we did not choose town centre accommodation when booking. We were provided with a token refund, which on further investigation did not fully meet the difference if we had booked direct with this hotel. All in all a disappointing experience in dealing with Expedia and Holiday Inn. I was under the impression that once funds are taken from a credit card your accommodation was reserved, but obviously not in this case.
Genuine Expedia guest review
Other trip May 30, 2014
A Traveler
GB
5.0 / 5Outstanding
"Nice place near to lake districk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice breakfast and nice location yo stay...well staff excellent room service , enjoy alote during stay
Genuine Expedia guest review
Other trip May 25, 2014
A Traveler
GB
4.0 / 5Excellent
"Close to M6"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Mine was a stop-over business stay so the close proximity to the M6 was fantastic. Great location by the River Lune too, made for a great run along the riverside pathway.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear LyndseyG Thank you for taking the time to rate and review your stay at our hotel. We greatly appreciate the feedback. Sincerely Arpita Agili Operations Manager
1 night business trip May 20, 2014
LyndseyG
GB
5.0 / 5Outstanding
"good clean hotel with friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
it is the second time we have stayed at the holiday inn and we find it clean the staff are friendly and the facilities are very good. will use it again definately.
Genuine Expedia guest review
Other trip May 12, 2014
stuart
GB
5.0 / 5Outstanding
"very good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a very nice stay where the staff were very helpful and friendly and the room very comfy. The food in the restaurant was superb but I cannot comment on breakfast as i didn't have time to have any. Only down side was I had to pay for internet but overall would stay here again.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Robbie Thank you very much for taking the time to post such a wonderful review. I am delighted you enjoyed your time at Holiday Inn Lancaster and that you say you would stay here again. Sincerely Arpita Agili Operations Manager
1 night business trip Apr 28, 2014
Robbie
GB
4.0 / 5Excellent
"great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good value for money. Convenient location for coast and countryside. Great walking. Good breakfast included good gym.No free Wii fi a negative.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Bob I would like to thank you for sparing some time to share your experience following your recent stay at our hotel. I am pleased that you felt the hotel was good value for money and I can see from your comments that you took advantage of our great location. Thank you once more, and I hope you will choose to stay with us again. Sincerely Arpita Agili Operations Manager
3 night trip Apr 19, 2014
Bob
GB
4.0 / 5Excellent
"Great Location Fantastic Service"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Really liked it especially for the price I paid....Would recommend it
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Nits Thank you very much for taking the time to rate and review your stay at our hotel. I am so pleased you would recommend our hotel and I hope you will choose to stay with us again. Sincerely Arpita Agili Operations Manager
1 night trip Apr 21, 2014
Nits
GB
5.0 / 5Outstanding
"Excellent location on banks of river lune"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A well placed hotel with traffic free access to Lancaster and coast as well as excellent road links to Lake District, Yorkshire Dales and Manchester. Ideal for families. Good facilities.
Genuine Expedia guest review
Other trip Apr 22, 2014
A Traveler
GB
4.0 / 5Excellent
"Good hotel close to transport links"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed there for one night en route to Scotland. Family room was good size and all facilities were available. Menu choices were a bit confusing - one menu for the bar area, another for the restaurant right next to it. Anyway food was of acceptable quality. Shame about the waiter who carried the drinks tray round far too quickly, losing all the drinks onto the floor including the glass of wine which went all over my wife. The manager was very apologetic and we got free drinks at the bar afterwards. Less speed would be good.
Genuine Expedia guest review
Other trip Apr 22, 2014
Kevin
GB
4.0 / 5Excellent
"decent hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice looking hotel, clean and tidy nice sized rooms just a shame they put a 3/4 bed in the room we were allocated it really isn't big enough for 2 people, breakfast was good staff were efficient.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Guest Thank you very much for taking the time to rate and review your stay at our hotel. I am so pleased you had a good time and I hope that you will choose to stay with us again. Sincerely Arpita Agili Operations Manager
1 night business trip Apr 19, 2014
A Traveler
GB
4.0 / 5Excellent
"Good hotel close to Lake District"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was great except the shower in the room that was far too weak.
Genuine Expedia guest review
Other trip Apr 22, 2014
Londoner
GB
5.0 / 5Outstanding
"Excellent and highly recommended"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Only stayed 1 night but would certainly use again , had a party of 12 and everybody commented high clas service and quality rooms
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Debbie Thank you for taking the time to share your feedback and rate your stay. I'm delighted you had a excellent stay with us and I'm delighted that you would like to stay with us again. Sincerely Arpita Agili Operations Manager
1 night trip Mar 27, 2014
Debbie
GB
4.0 / 5Excellent
"decent hotel, but little out of town."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Nothing wrong to say about the hotel, but the hotel is a 5 pound taxiride out of town. The room was fine and spacious, but bring your own hairconditioner.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Lauriz Thank you for taking the time to share your feedback and rate your stay. I'm delighted you had a good stay with us and hope we will have the pleasure of welcoming you back again. Sincerely Arpita Agili Operations Manager
1 night family trip Mar 23, 2014
Lauriz
IE
4.0 / 5Excellent
"Good Facilities"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
The leisure facilities are excellent, pleasant walk into the City along the river bank.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Clive Thank you for taking the time to share your feedback and rate your stay. I'm delighted you had a good stay with us and hope we will have the pleasure of welcoming you back again. Sincerely Arpita Agili Operations Manager
4 night trip Mar 20, 2014
Clive
GB
4.0 / 5Excellent
"Near to M6"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nice clean hotel close to M6 motorway, friendly staff and good leisure facilities.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Peter W Thank you for taking the time to rate and review your stay. We really appreciate all feedback as it helps us to continually improve. I am delighted with your positive comments and hope you will choose to stay at Holiday Inn Lancaster next time you are in the area. Sincerely Arpita Agili Operations Manager
1 night trip Mar 19, 2014
Peter W
GB
4.0 / 5Excellent
"Relaxing weekend"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very good valus weekend away - room pleasant, food good. Not much to do in Lancaster, but not far from lakes and yorkshire dales, and doing things in Lancaster wasn't the point of the trip!
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Ian W Thank you for your feedback and I am delighted you had a relaxing stay with us. Our reception team would have been happy to offer suggestions of things to do in Lancaster and the surrounding areas and I am sure you would have found plenty to do. However, as you say, we are conveniently located for the Lake District and the Yorkshire Dales as well as the coast. Sincerely Nicola Crowley General Manager
2 night trip Feb 14, 2014
Ian W
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    2.0
Comfortable clean room and helpful reception staff
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Sharon Thank you for taking the time to rate and review your stay at our hotel. I am so pleased that you had a comfortable time. Sincerely Nicola Crowley General Manager
1 night business trip Feb 8, 2014
sharon
GB
4.0 / 5Excellent
"stopover near to m6"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
good hotel near to m6 - good nights sleep and good breakfast
Genuine Expedia guest review
Other trip Feb 5, 2014
A Traveler
GB
5.0 / 5Outstanding
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We originally booked for two nights, but circumstances dictated that we had to book two extra nights. That staff were very helpful. We loved the health club and an added bonus was the bar serving Starbucks!
Genuine Expedia guest review
Other trip Jan 6, 2014
Martin
GB
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
COMFY AND A LOVELY BREAKFAST
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Kevin Thank you for taking the time to rate your stay at our hotel and I am pleased that you had an enjoyable time. I hope you will choose to stay with us again soon. Sincerely Nicola Crowley General Manager
3 night trip with friends Dec 29, 2013
A Traveler
GB
3.0 / 5Good
"Good breakfasts"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
I have stayed at the hotel before so knew that the location suited me. The room was clean but there was a nasty smell. I was not expecting to pay for wi-fi. There was no free wi-fi at all, even in the public areas. This severely compromised my son who had work to do.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Guest Wifi is free to all IHG Rewards Club members - it's free to join and you get great member benefits like free nights and free wifi. Should you choose to stay with us again - or with another Holiday Inn or partner hotel - please do speak to a member of staff who'll be happy to give you more details. Thank you for taking the time to share your feedback - we really appreciate it. Sincerely Nicola Crowley General Manager
1 night trip Dec 30, 2013
A Traveler
GB
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
Hoel was fine. Staff very helpful and friendly. Disappointed most facilities were out of use being a christmas booking, needed coffee & tea due to no room service because it was christmas yet again. I would just of liked to of known in advance that it was a reduced service, but otherwise happy.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear carollynn porter All feedback is reviewed to ensure we constantly improve so thank you very much for taking the time to share your constructive comments. Sincerely Nicola Crowley General Manager
2 night trip with friends Dec 24, 2013
carollynn porter
GB
5.0 / 5Outstanding
"exellent value for money great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
we visit the hotel 6 times a year and are always happy with everything
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Leacy How great to receive such positive feedback from a returning guest - thank you. We look forward to you staying with us again. Sincerely, Nicola Crowley General Manager
1 night family trip Dec 28, 2013
A Traveler
GB
4.0 / 5Excellent
"Halfway house between London and Scotland"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great staff, very comfortable rooms that even accept our dog! Great breakfast.. Leisure faculties wonderful
Genuine Expedia guest review
Other trip Dec 28, 2013
shirley
GB
2.0 / 5Fair
"Christmas stay...."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed at this hotel on Xmas Eve and Xmas day while visiting relatives in the area. The Hotel was around half full and it would be difficult to say full of Christmas cheer. We elected to have a drink at the bar on Xmas Eve after visiting family in the local area and despite a few souls trying to get into the xmas spirit we were astounded to hear the barperson announce at 22.15 that all further drinks would have to be on room service as they could hear 'their bed calling' Breakfast was hearty on xmas morning with cheery staff. We spent the whole day with relatives returning to the hotel around 10pm. We were astounded that there had been no housekeeping for the whole day and returned to unmade bed, dirty wet towels, no teabags etc. While it wasn't a big deal to remake the bed etc this could absolutely only happen in a service industry in England. I have stayed in hotels worldwide including many xmas stopovers and have never paid for such poor service.
Genuine Expedia guest review
Other trip Dec 27, 2013
Tony
GB
3.0 / 5Good
"Ok but not exactly luxury"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Hotel is ok. Vey small lounge, taken over by group of footballers staying over. Drinks at bar really expensive. Breakfast second rate.
Genuine Hotels.com guest review
Response by Holiday Inn Lancaster
Dear Guest Thank you for taking the time to feedback following your recent stay. Your comments are very much appreciated and will be used to improve our services. Sincerely, Nicola Crowley General Manager
2 night trip Dec 13, 2013
A Traveler
GB
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