"The Burford Bridge hotel at Box Hill"
This is a historic spot with something for everyone , nature , history , location , you name it . The staff are obviously proud of their hotel and its facilities and provide a warm welcome,. The restaurant is excellent and the bar meals ideal if your appetite is not up to three courses . Wine selections are also well described with a good choiceGenuine Hotels.com guest review
A very comfortable stay in lovely green surroundings. The outdoor pool was a delight after our long walk in the hot weather. Just need a sauna and steam. There's room to put one in... The hotel room double bed was huge and comfortable that looked out on to the pleasant Green Garden, the bathroom immaculate with a deep bath. Breakfast was delicious. […] Variety and looked good in the lightly aired dining room. Restaurant was closed on the Sunday night when we wanted to eat but it wasn't a problem as the bar food was nice and the bar was a nice place to be in. Tasteful and neutral decor throughout newly refurbished hotel. Liked all the furnishings especially the two seater chair in the foyer. A very modern reception. Just thought it was a big old table at first. Check-in took a long time. No queue but staff seemed to find the laptop keyboard tricky. Liked the quietness of the place. Heard the loud music from the wedding party in the Tithe Barn but don't know when that stopped as I fell asleep. Hotel great for visiting Denbies Vineyard and Dorking ton centre as is within walking distance. We had a very enjoyable stay and would love to return again. Read moreGenuine Hotels.com guest review
"Perfect location for Box Hill and Denbies vineyard"
This is our second stay here, and we were wondering what to expect after the floods and subsequent revamp the hotel had gone through. It only reopened 2 weeks before our stay, so most things looked pristine. The bedroom was comfortable, and the bathroom was big. Unfortunately the shower wasn't really powerful enough, which was a shame as it had a monsoon […] shower head! The breakfast was really good. Next time we might book two nights so that we had time to use the very inviting pool.... Read moreGenuine Hotels.com guest review
Not a good stay, room was very small, and smelling of paint. Bathroom door still had wet paint, which got on our clothes. Considering we booked 3 month in advance, the room was not really aceptable, and in hind sight should have kicked up a fuss. Bathroom was again small, chipped bath, not enough towells, very little bath gel/ shampoo.Window blinds […] not private, and open to front veiw by passers by, noise from outside. Double bed but room only fit for one person. Wifi no good, TV stations limited. No lifts. Corridoors very tight when carrying bags. Food trays left in corridoors, not collected. Reception very slow. Read moreGenuine Hotels.com guest review
We enjoyed it very muchGenuine Hotels.com guest review
"Shabby but not chic"
The public areas were fine and the staff were all very helpful and polite. Breakfast was great with loads of choices. Dinner, however, was a disappointment. Overpriced, over seasoned and overcooked. The room could have been ok, but the carpets were grubby and there were crumbs on the floor. The minibar was nt switched on when we arrived and only contained […] two bottles of water, one of which was opened and some water was gone, the other had a faulty cap and we weren't able to open it. The pool looked good, but we didn't have time to try it. Great location for Denbies vineyard and perfect for Box Hill Read moreGenuine Hotels.com guest review
Hotel was fine but the booking was not registeredGenuine Hotels.com guest review
"Good venue for a special occasion"
We use this hotel and Restaurant for an annual Reunion Lunch .. This year we got off to a slow start as the Hotel and the Restaurant were both very busy so it was 20 mins before we could order a drink and another 20 mins before we could order our meal . However all went very well after that with an excellent meal , good wine selection and good service […] . All finished off with coffee in the lovely gardens with stunning views of Box Hill . The blazing sun helped as well Read moreGenuine Hotels.com guest review
"Pleasant and relaxing"
A pleasant and relaxing stay. Very friendly, helpful staffGenuine Expedia guest review
We stayed in the Keat's room for the night of our wedding and stayed the breakfast the next morning. The room was stunning, beautiful huge bay window and a 4-poster bed, really comfy, great views.Genuine Hotels.com guest review
"Excellent and welcoming hotel"
I've stayed at this hotel many times. The staff are very warm and welcoming, and the breakfast service is top notch! Freshly cooked to order when it's quiet enough. Really comfy beds, rooms are a good size and 10 minutes to the M25.Genuine Hotels.com guest review
"Perfect romantic retreat"
Wish I could have stayed in my room for longer, it was so nice. Food was great, location and service was excellent. One of the nicest hotels I have stayed in.Genuine Expedia guest review
Excellent location near Box Hill for walking. Food was excellent Staff were helpful and friendlyGenuine Expedia guest review
"Good rural location at the bottom of Box Hill"
We have stayed in this hotel in the past, but felt a little disappointed after this visit. It could be excellent with just a little effort. The service at reception was very slow though staff were very friendly, and prices for extras seem to be rather expensive for the level of staffing. Breakfast was very good. There was a disco at the back of the […] hotel but this did not disturb us in our room. Read moreGenuine Hotels.com guest review
"Lovely escape for couples"
We had a lovely weekend away at this hotel. Staff were polite and efficient. The room was small but clean and the bed magnificently comfy. The only criticism I had, was the walls were really thin so you could hear other peoples conversations and movements very easily. And there was no free access to wifi in your room. Would definitely stay at this hotel […] again. Read moreGenuine Expedia guest review
"Beautiful hotel in Box Hill"
I had an excellent stay and will more than likely come back,Genuine Hotels.com guest review
Pros:Stayed here for a wedding in the Tithe Barn. Bedoom and TB air conditioned, excellent as temperature outside was 33*C. Evening meal in dining room delicious, staff there helpful, friendly, obliging but not intrusive. Cons: highchairs in very poor state of repair; directed to 'ground floor' garden rooms up outside, uneven, steps! Found access round […] side of building, path overgrown and very dark at night. Parking across road from hotel, very busy indeed with would-be Bradley Wiggins cyclists racing round corner and up and down Box Hill. Read moreGenuine Expedia guest review
"Relaxing overnight stopover"
Good location, easy to see Box Hill with its splendid views. Good size outdoor pool. Room in good condition - maybe bathroom could do with some deep cleaning. Breakfast was the best I can remember - very high quality choices, and lovely attentive waiting staff (all that is except one waiter who seemed to hover in the corner trying to chat with the hard […] working waitresses. He tried hard to avoid any contact with customers, including me). Overall however a lovely experience. Read moreGenuine Hotels.com guest review
It was very nice. The breakfasts were superb. The only slight complaint was that the rooms were a bit small for three of us (my wife, myself and my daughter). The place and hotel itself were very nice though and I would stay there again.Genuine Hotels.com guest review
"Good venue for weddings, anniversary/birthdays"
We went for two nights as we had been invited to a birthday celebration in the attached Tythe Barn. The accommodation was therefore very convenient. The staff were very friendly, efficient and helpful throughout our stay and the breakfasts in the hotel were good. I would certainly stay in this hotel again if I was invited to another event there.Genuine Hotels.com guest review
very satisfactory for what we needed - a night away in the hotel where we were at a function.Genuine Expedia guest review
"A Surrey Gem"
This hotel is ideally situated near Dorking , with Denbies Vineyards walking distance and the Olympic cycling road race just round the corner on the famous Box Hill zig zag . The restaurant has a small but well chosen menu and the wine list ranges from the quaffable to the exotic . Ideal for a getaway from it all weekend .Genuine Hotels.com guest review
Very good apart from the waiting staff not being aware of what they can do.Also we did not receive the, daily Mail we ordered.Genuine Hotels.com guest review
Over pricedGenuine Hotels.com guest review
"A deux pas de la M25"
Nous avions choisi cet hotel pour sa proximité aux grands axes comme la M25 près de Londres tout en bénéficiant d'un cadre bucolique et très calme.Le petit déjeuner est correct et copieux (buffet à l'anglaise). Par contre la ville de Dorking à proximité ne présente aucun charme particulier.Genuine Hotels.com guest review
"Excellent cuisine, good service, friendly but clinical atmosphere"
11/25/14 samhallart2013 Dorking
We did not stay in the hotel. My wife an I arrived unannounced at 9 p.m. and asked if it was possible to have dinner in the Emlyn Restaurant. The Maitre D' welcomed us warmly and with humour, said it was no problem, took our coats and showed us quickly to a table. The restaurant is spacious, tastefully decorated and furnished and the tables are beautifully laid. But the ambience is somewhat clinical. The lighting is from an array of small overhead spotlights which deliver a cold rather than a warm light that is rather dim, making it very difficult to read the menus, the details of which are printed in extremely small, light print on a coloured background. Indeed, the lighting over our table was so dim we almost needed a torch! What this otherwise attractive restaurant lacks is a sense of intimacy. It cries out for several large table lamps with warm lighting and red/orange shades around the sides of the room, an inexpensive addition that would make a world of difference. Having ordered, we waited for a good 15 minutes before the starters arrived - by which time the wine had not arrived! The Maidre d' was immediately attentive and came back with an 'upgraded' wine. I had the pork terrine (three corizo sized slices) which was tasty but not exceptional. My wife had three scallops, which were delicious. For mains, I ordered the calves liver with Dauphinoise potatoes and green beans. My wife had the mushroom risotto starter as a main course. The cuisine was excellent and our meals faultless and presented with great care. The wine menu informed us that the Mercure hotel prices its wines with a minimum margin, but the least expensive is still £21.50 for £5.95 for a 175 ml glass and £7.95 for a 250ml glass. One irritation was the cutlery. The forks especially are extremely difficult to hold and continually slip out of your hand. It seems they are designed not for the traditional British way of holding a fork, but for the American way of holding one in the right hand and used like a trowel. My wife's knife also kept slipping off the edge of her plate into the sauce! Other than that, though, this was a most enjoyable evening. The waitress was very attentive - perhaps a little too much so - but was not fully trained (being too anxious to clear away before we had finished). The food was delicious and beautifully . If I were able I would give three-and-a-half stars (with five stars for the chef). As I am not able to do so, I think four stars is fair. There is also a very comfortable bar and lounge area for pre and post dinner drinks.
"Lovely location but disappointing quality"
11/19/14 Benkei uk
I didn't check Trip Advisor before my visit but surprised now to find the hotel has been refurbished because my room was old and tired. I guess refurbishment was downstairs which is very clean and modern. Upstairs, my room was quite cramped and the wardrobe door was broken. The shower dripped all night. The window did not shut and was above the restaurant (and fans) so it was noisy. Since the window was open I was disturbed by staff moving bins and chatting. Smokers outside the restaurant meant that I had the smell of smoke through my open window. I ran the shower for 10 minutes with no hot water but probably a blessing as the bath had hairs in it. The toilet didn't flush properlly. I was confused at check in - no sign for reception but a table which I thought at first was some kind of internet cafe. Wasn't offered wake up call nor newspaper though the person in front was. I ordered room service (for £5 fee) and it arrived much more quickly than promised which was a nice surprise. Breakfast was lovely.
"Wow What a difference in 6 weeks"
11/17/14 Fraz103 Surrey
If I had been writing this review after our first visit since the refurbishment this year, then you would be getting a totally different review. We had stayed at the Burford bridge several times before it closed due to flooding and when it reopened in September we were very keen to return, and booked in for our anniversary on 24th September, all I am going to say about that is what a disappointment. We stayed again this weekend and all I can say is WOW what a difference six weeks has made. As I understand it the Manager that used to run it before the flooding has now returned and has the whole place back to where it once was, a delightful, well run hotel, that not only makes guest feel welcome and special but also is back to serving quality food that looks and tastes delicious together with excellent service We would like congratulating Mr Tijhuis and all his team for a wonderful job in such a short time and long may it continue. We will have no hesitation in recommending both the hotel and restaurant We very much look forward to returning, as this has once again become one of our favourite local hotel getaways
"Stunning wedding Venue"
11/13/14 Kerry R Horsham, England, United Kingdom
this is a must see wedding or reception venue!! it has recently been re vamped with new decor through out the hotel and barn. set under Box Hill which is a beautiful place to have your wedding photos, I hope to be at someones wedding there again in the future.
"Pre Christmas preview"
11/08/14 Jo R
I contacted the hotel after reading the reviews in September. After being invited down to ' look for myself' , I can honestly say I have NO concerns! After having a delicious meal, I can honestly say that I am looking forward to our Xmas break. Thank you Tony for the guided tour and I sincerely thank your Matre De and staff for making us feel extremely welcome. I love the warm feel and decor of the hotel, and cannot understand the negative comments which I initially read,as I have found nothing but positives
"Sunday lunch in a refurbished hotel"
11/04/14 Richard C London, United Kingdom
We have often visited this hotel before both to stay and for dinner or lunch.It has recently reopened following the winter floods.The revamped decor is a little bland,even minimalistic,but pleasant enough.Sadly in terms of lunch things are not as good as they were before.The waiter was charming but had not been properly trained and the Maitre D was overbearing and intrusive.The food was alright but that is as high as I can rate it.The wine list is adequate but,in my view,on the expensive side.We will return in the hope of seeing improvements but at present I do not feel it offers particularly good value for money.It does,of course,benefit from a very attractive situation with superb views it now needs the hotel to come up,in it's standards,to the level of it's surroundings.It is early days and I have every hope that this will happen.
"Birthday tea "
We recently celebrated my mother's 90th birthday here with a tea party. We received a warm & friendly greeting from the staff who were all very pleasant. The food was served on unusual structures a bit like miniature room dividers! They had the unfortunate effect of making it difficult to see across the large dining table. However, the food was all fresh, plentiful and delicious. A good selection of sandwiches, warm freshly baked scones with clotted cream & jam and four different kinds of cake plus macaroons. But why no cake forks? The cakes were lovely but quite sticky, entailing a lot of finger licking & wiping of hands. Service was a bit scatty! With a party of twelve it would have been helpful to have an allocated waiter or waitress keeping an eye on the table & supplying us with fresh pots of tea, instead of which we had to get up two or three times and find someone. These things have reduced my mark, but they could easily be rectified. But, apart from that, a lovely afternoon.
"Stunning all round"
11/02/14 dombranca Bournemouth, United Kingdom
I recently stayed at the Burford Bridge Hotel when visiting Box Hill with my girlfriend during half term. We were looking for a relaxing escape, and we were certainly not disappointed. I booked through the hotel's website and went for a deal that included breakfast and dinner with the room. The hotel itself was stunning - the grounds and the interior were really gorgeous. Our room was in a section of the hotel that was separate from the main building, and while it wasn't quite as opulent as the restaurant and bar areas, it was very comfortable and a good size. However, the highlight of the stay was definitely the food. The restaurant was fantastic and we both agreed it was the best couple of meals we'd eaten in a long time (and we dine out fairly regularly). I will certainly be returning and have already recommended to friends who have made a booking.
11/02/14 Amruta P
We just visited this place end of October for short weekend break.i just love the amazing make over of this place. Modern but yet soo comfy and relaxed both lounge and bar and the restaurant. We had dinner in the emilyn restaurant. Amazing food.good service.and we had crem tea and coffee. Service is very friendly and quick.reception check in check out quick.we stayed in room 231 the garden block with small balcony. Just amazing room with comfy bed and small sofa cum bed.my words probably nott enough to describe this place.just had an amazing stay here.would like to thank you mannuel, lesely, sara and the curly dark hair and skinsorry couldnt remeber her name but she checked in and out.
"Best Wedding Reception venue"
10/31/14 Barbara D Cheddington, England, United Kingdom
Have just returned from my son's wedding reception.A most amazing perfect day made possible by the staff of Burford Bridge Cannot thank them enough for the service and general help.Amazing food and served to perfection.The Barn is so tranquil and the surroundings are so pretty cannot fault the hotel at all.Thanks for a perfect day.!
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