All hotels in Dorking, England, United Kingdom
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereAt the Foot of Box Hill, Dorking, England, RH5 6BX, United Kingdom, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 32 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.2
  • Comfort
    4.6
  • Condition
    4.3
  • Neighborhood
    4.7

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Lovely hotel, great location and fabulous pool"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really lovely hotel, fabulous rooms and great pool, very warm. Breakfast could have been better.
Genuine Hotels.com guest review
1 night romance trip May 23, 2015
Julia
GB
5.0 / 5Outstanding
"nice little hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
there isn't much around the hotel, but it's a very nice hotel. the courtyard between the two sections of the hotel was very beatiful, and luckily I have a balcony that looked out on it! :)
Genuine Hotels.com guest review
1 night business trip May 6, 2015
Bobby
GB
4.0 / 5Excellent
"Great for cycling Box Hill"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Recently renovated so was all very smart. Room had everything you need in it and also a balcony. Breakfast was very good and plenty of choice. A bit noisy on the second night due to a wedding downstairs, there were a number of loud drunk guests at 1.00AM. Location brilliant for walking and cyling in the area. There were also a number of local pubs in walking distance, do not drink in hotel unless you have loads of money to throw away!!
Genuine Hotels.com guest review
2 night romance trip May 1, 2015
erica
GB
4.0 / 5Excellent
"Almost there!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Potentially a super hotel in a beautiful location - very well stylishly appointed. Just needs to complete some small finishing touches to get 100% marks - examples such as it was obvious room allocation had been manually changed so not surprised that key card didn't open room door and had to be reset; only 1 English teabag on complimentary tray so another visit to Reception; used breakfast room service order card left in room etc.; no controlled access to Breakfast room so long wait for waitress to work out new arrivals to get tea/coffee ordered etc.. Small things but all easily fixed!
Genuine Hotels.com guest review
1 night romance trip May 2, 2015
A Traveler
GB
5.0 / 5Outstanding
"met my expectations for the price"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
First time staying was very nice. Relaxing and very quiet. We would definatly stay here again. Modern room spacious. Just what we were hoping for.
Genuine Hotels.com guest review
1 night romance trip Jan 18, 2015
Esena
GB
5.0 / 5Outstanding
"brief but lovely"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
arrived very late, night staff very friendly and helpful. Lovely comfy night, nice brekkie and a gorgeous view the following morning.
Genuine Hotels.com guest review
1 night trip with friends Dec 28, 2014
Alex
GB
5.0 / 5Outstanding
"mercure box hill Burford bridge hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed for wedding night, arrived just after midnight and two guys on duty were amazingly helpful, checked us in quickly, showed us to the room and even organised food and champagne to help us celebrate a bit longer! Great service, very scenic location, overall, great hotel
Genuine Hotels.com guest review
1 night romance trip Nov 21, 2014
Peter
GB
5.0 / 5Outstanding
"Great surroundings"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A very comfortable stay in lovely green surroundings. The outdoor pool was a delight after our long walk in the hot weather. Just need a sauna and steam. There's room to put one in... The hotel room double bed was huge and comfortable that looked out on to the pleasant Green Garden, the bathroom immaculate with a deep bath. Breakfast was delicious. Variety and looked good in the lightly aired dining room. Restaurant was closed on the Sunday night when we wanted to eat but it wasn't a problem as the bar food was nice and the bar was a nice place to be in. Tasteful and neutral decor throughout newly refurbished hotel. Liked all the furnishings especially the two seater chair in the foyer. A very modern reception. Just thought it was a big old table at first. Check-in took a long time. No queue but staff seemed to find the laptop keyboard tricky. Liked the quietness of the place. Heard the loud music from the wedding party in the Tithe Barn but don't know when that stopped as I fell asleep. Hotel great for visiting Denbies Vineyard and Dorking ton centre as is within walking distance. We had a very enjoyable stay and would love to return again.
Genuine Hotels.com guest review
2 night trip Sep 13, 2014
N&Y
GB
4.0 / 5Excellent
"Perfect location for Box Hill and Denbies vineyard"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
This is our second stay here, and we were wondering what to expect after the floods and subsequent revamp the hotel had gone through. It only reopened 2 weeks before our stay, so most things looked pristine. The bedroom was comfortable, and the bathroom was big. Unfortunately the shower wasn't really powerful enough, which was a shame as it had a monsoon shower head! The breakfast was really good. Next time we might book two nights so that we had time to use the very inviting pool....
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
A Traveler
GB
2.0 / 5Fair
"Location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    2.0
Not a good stay, room was very small, and smelling of paint. Bathroom door still had wet paint, which got on our clothes. Considering we booked 3 month in advance, the room was not really aceptable, and in hind sight should have kicked up a fuss. Bathroom was again small, chipped bath, not enough towells, very little bath gel/ shampoo.Window blinds not private, and open to front veiw by passers by, noise from outside. Double bed but room only fit for one person. Wifi no good, TV stations limited. No lifts. Corridoors very tight when carrying bags. Food trays left in corridoors, not collected. Reception very slow.
Genuine Hotels.com guest review
1 night trip Oct 11, 2013
ARMEC
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We enjoyed it very much
Genuine Hotels.com guest review
2 night family trip Sep 16, 2013
A Traveler
GB
3.0 / 5Good
"Shabby but not chic"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
The public areas were fine and the staff were all very helpful and polite. Breakfast was great with loads of choices. Dinner, however, was a disappointment. Overpriced, over seasoned and overcooked. The room could have been ok, but the carpets were grubby and there were crumbs on the floor. The minibar was nt switched on when we arrived and only contained two bottles of water, one of which was opened and some water was gone, the other had a faulty cap and we weren't able to open it. The pool looked good, but we didn't have time to try it. Great location for Denbies vineyard and perfect for Box Hill
Genuine Hotels.com guest review
1 night trip Sep 7, 2013
cjbviolin
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was fine but the booking was not registered
Genuine Hotels.com guest review
1 night trip Aug 31, 2013
A Traveler
GB
4.0 / 5Excellent
"Good venue for a special occasion"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We use this hotel and Restaurant for an annual Reunion Lunch .. This year we got off to a slow start as the Hotel and the Restaurant were both very busy so it was 20 mins before we could order a drink and another 20 mins before we could order our meal . However all went very well after that with an excellent meal , good wine selection and good service . All finished off with coffee in the lovely gardens with stunning views of Box Hill . The blazing sun helped as well
Genuine Hotels.com guest review
1 night trip Jul 10, 2013
krlm
GB
4.0 / 5Excellent
"Pleasant and relaxing"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A pleasant and relaxing stay. Very friendly, helpful staff
Genuine Expedia guest review
Other trip Jun 28, 2013
A Traveler
GB
4.0 / 5Excellent
"Beautiful room"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed in the Keat's room for the night of our wedding and stayed the breakfast the next morning. The room was stunning, beautiful huge bay window and a 4-poster bed, really comfy, great views.
Genuine Hotels.com guest review
1 night trip May 18, 2013
A Traveler
GB
5.0 / 5Outstanding
"Excellent and welcoming hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I've stayed at this hotel many times. The staff are very warm and welcoming, and the breakfast service is top notch! Freshly cooked to order when it's quiet enough. Really comfy beds, rooms are a good size and 10 minutes to the M25.
Genuine Hotels.com guest review
1 night business trip Apr 29, 2013
mayhew
GB
5.0 / 5Outstanding
"Perfect romantic retreat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wish I could have stayed in my room for longer, it was so nice. Food was great, location and service was excellent. One of the nicest hotels I have stayed in.
Genuine Expedia guest review
Other trip Apr 21, 2013
A Traveler
GB
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent location near Box Hill for walking. Food was excellent Staff were helpful and friendly
Genuine Expedia guest review
Other trip Feb 13, 2013
Mike
GB
3.0 / 5Good
"Good rural location at the bottom of Box Hill"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We have stayed in this hotel in the past, but felt a little disappointed after this visit. It could be excellent with just a little effort. The service at reception was very slow though staff were very friendly, and prices for extras seem to be rather expensive for the level of staffing. Breakfast was very good. There was a disco at the back of the hotel but this did not disturb us in our room.
Genuine Hotels.com guest review
1 night trip with friends Feb 1, 2013
A Traveler
GB
4.0 / 5Excellent
"Lovely escape for couples"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a lovely weekend away at this hotel. Staff were polite and efficient. The room was small but clean and the bed magnificently comfy. The only criticism I had, was the walls were really thin so you could hear other peoples conversations and movements very easily. And there was no free access to wifi in your room. Would definitely stay at this hotel again.
Genuine Expedia guest review
Other trip Jan 28, 2013
A Traveler
GB
5.0 / 5Outstanding
"Beautiful hotel in Box Hill"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had an excellent stay and will more than likely come back,
Genuine Hotels.com guest review
Trip with friends Sep 11, 2012
Melanie
GB
4.0 / 5Excellent
"Wedding venue."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Pros:Stayed here for a wedding in the Tithe Barn. Bedoom and TB air conditioned, excellent as temperature outside was 33*C. Evening meal in dining room delicious, staff there helpful, friendly, obliging but not intrusive. Cons: highchairs in very poor state of repair; directed to 'ground floor' garden rooms up outside, uneven, steps! Found access round side of building, path overgrown and very dark at night. Parking across road from hotel, very busy indeed with would-be Bradley Wiggins cyclists racing round corner and up and down Box Hill.
Genuine Expedia guest review
Other trip Aug 20, 2012
A Traveler
GB
5.0 / 5Outstanding
"Relaxing overnight stopover"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good location, easy to see Box Hill with its splendid views. Good size outdoor pool. Room in good condition - maybe bathroom could do with some deep cleaning. Breakfast was the best I can remember - very high quality choices, and lovely attentive waiting staff (all that is except one waiter who seemed to hover in the corner trying to chat with the hard working waitresses. He tried hard to avoid any contact with customers, including me). Overall however a lovely experience.
Genuine Hotels.com guest review
Other trip Aug 15, 2012
BH
GB
4.0 / 5Excellent
"Nice Place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was very nice. The breakfasts were superb. The only slight complaint was that the rooms were a bit small for three of us (my wife, myself and my daughter). The place and hotel itself were very nice though and I would stay there again.
Genuine Hotels.com guest review
Family trip Jul 29, 2012
Mike
SG
4.0 / 5Excellent
"Good venue for weddings, anniversary/birthdays"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We went for two nights as we had been invited to a birthday celebration in the attached Tythe Barn. The accommodation was therefore very convenient. The staff were very friendly, efficient and helpful throughout our stay and the breakfasts in the hotel were good. I would certainly stay in this hotel again if I was invited to another event there.
Genuine Hotels.com guest review
Other trip Jul 11, 2012
S Grant
GB
4.0 / 5Excellent
"Nice stay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
very satisfactory for what we needed - a night away in the hotel where we were at a function.
Genuine Expedia guest review
Other trip Jul 10, 2012
A Traveler
GB
4.0 / 5Excellent
"A Surrey Gem"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
This hotel is ideally situated near Dorking , with Denbies Vineyards walking distance and the Olympic cycling road race just round the corner on the famous Box Hill zig zag . The restaurant has a small but well chosen menu and the wine list ranges from the quaffable to the exotic . Ideal for a getaway from it all weekend .
Genuine Hotels.com guest review
Other trip Jul 8, 2012
Keith
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Very good apart from the waiting staff not being aware of what they can do.Also we did not receive the, daily Mail we ordered.
Genuine Hotels.com guest review
Other trip Jun 27, 2012
B.Foster
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"A deux pas de la M25"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nous avions choisi cet hotel pour sa proximité aux grands axes comme la M25 près de Londres tout en bénéficiant d'un cadre bucolique et très calme.Le petit déjeuner est correct et copieux (buffet à l'anglaise). Par contre la ville de Dorking à proximité ne présente aucun charme particulier.
Genuine Hotels.com guest review
2 night business trip Mar 14, 2013
Jean-Louis
CH
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night business trip Mar 8, 2015
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Sep 3, 2013
Niklas
SE

TripAdvisor reviews for Mercure Box Hill Burford Bridge Hotel

Overall rating:Based on 296 traveler reviews

Most recent traveler reviews:

Overall Rating
"'The Buford' Cream Tea"
05/31/15 Julie R Dorking, United Kingdom
I visited the Burford Bridge with 4 other guest and I absolutely loved the Cream Tea. The scones were delicious and melted in your mouth. They were lovely and warm and to top the scones we enjoyed clotted cream and strawberry jam. We enjoyed unlimited tea and coffee and along with the scones we enjoyed the selection of cakes and the wonderful sandwiches. The staff, as usual, were brilliant and made sure everything was to our standard. It was extremely reasonable and everything was fresh and to a good standard. By far my favourite hotel.
Overall Rating
"A nice surprise on a business trip"
05/29/15 Unu K
Quiet hotel with a beautiful setting. What a nice surprise. In main building there is no lift to 3rd floor but the staff can help with your luggage. On check out the staff promised to e-mail the receipt. However, had to request it twice before it was sent.
Overall Rating
"Great hotel"
05/27/15 Stuart C Sutton, United Kingdom
Really good quality hotel in great surroundings. Hotel has recently had a major rerurbishment and is therefore in great condition. Staff are very friendly and helpful too. the hotel restaurant is highly recommended. I think its called the Evlyn restaurant. Great food with a good wine menu. Great hotel for a weekend away. Hotel also offers a very good looking afternoon tea which i saw being served but unfortunately did not get to try.
Overall Rating
"Great hotel for relaxing and walking from"
05/27/15 deborah013 london
We stayed for 1 night for a wedding. It's a nice hotel, newly refurbed and with excellent staff who make you feel very welcomed and wanted guests. It was surprisingly quiet in the rooms at the back of the hotel given how noisy the front of the hotel is and the gardens are lovely, sheltered and quiet. The open air swimming pool is stunning and i amazed myself by getting in for a morning dip. The walking in the area is on the door step with footpaths from the hotel door. After check out we went for a walk and came back for lunch in the gardens with our dog,the food was again good quality and service good.it was a great find and we will definately come back.
Overall Rating
"Amazing, beautiful and brilliant"
05/25/15 Olivia L Oxford, United Kingdom
I just had to write a review for this hotel as it surpassed all my expectations: beautiful hotel, gorgeous feel to it, clean rooms, polite and welcoming staff, not just at reception but housekeeping and restaurant for breakfast, brilliant bar, delightful garden and parking. Breakfast the best one we have had for a long time. All super - only small thing is the road in between hotel and car park is a little hairy but really not a big deal! Great location and we would go back there in a flash! Thank you so much.
Overall Rating
"great refurb and fabulous food"
05/21/15 SianNorthYorkshire North Yorkshire
Only a one night stay so we could visit Denbies winery which is only a walk down the road. They have done a big refurbishment after a flood and it's really lovely. Modern style with some nice contemporary touches. Very minimalist co outer reception! Staff very really friendly and service was really good even when they were busy with a wedding. Diner was a joy. We had the meat tasting menu (could have had the veggie version) with wines attached. Beautiful food. Good service although they do need a sommelier or train the staff a bit more about the wines on offer. missing a trick with the vineyard down the road. Good parking and a pretty location. Very busy road at the front . A lovely big heated swimming pool outside at the back. We ran out of time to take a dip but we watched people going in morning and at teatime. Lifeguard on hand so good for safety. Certainly be back next time we are in the area. Super for weddings.
Overall Rating
"Excellent wedding reception"
05/19/15 boykeff Whitstable, United Kingdom
We had our son's wedding reception here last weekend and I must say that it was a magical evening. All the staff were extremely helpful, the setting was magnificent, the food first class and the fireworks a memorable ending to a lovely evening. We had a very nice overnight bedroom, and a nice breakfast. Many thanks to all the staff who made this such a wonderful event.
Overall Rating
"Wedding/Civil Partnership Conversion"
05/19/15 Adrian H Dorking, United Kingdom
We have just had the most splendid wedding reception at the BBH 16/05/15 Jackie Moe, Wedding planner & Social Events could not have been any more helpful. From concept to realisation uber friendly Jackie worked tirelessly with us every step of the way to ensure that we had the most perfect wedding day. It was our conversion from Civil Partnership of 23 years to full marriage equality so this day was incredibly special to us. We took up 22 rooms in the hotel most of which were very well appointed, the better of the standard rooms being the ones with balconies and the lovely views looking out over the hotel and open air pool towards Ranmore and the Surrey Hills. We then had delicious hand-crafted canapés, Champagne and Pimms on the patio in full sunshine and then a three course meal following amuse-bouche and then on to petit-fours served with tea and coffee all washed down with copious amounts of fine wine. All of the staff were amazing and displayed excellent teamwork and incredible attention to detail in everything they did. The kitchen team from head chef to the kitchen porter all deserve recognition for an excellent job well done. Taylor was the Maitre D' and he let his team like graceful swans ensuring service delivery standards were not only met but surpassed. The food was just superb and plentiful in quantity for those not wishing to stuff their faces. It concentrated on quality rather than over facing quantity and in our opinion represented excellent value for those wishing to experience high standards in delectable fine dining. For those wishing to get some ideal wedding photography this hotel sits in one of the most beautiful locations (with lots of complimentary car parking) and whilst the grounds are not so extensive there is ample space to get some classy shots especially around the pool area and gardens. We went out and had some beautiful shots taken at Salomons Memorial viewpoint on the top of Box Hill overlooking our home, The stepping stones across the River Mole, Denbies Vineyard and Ranmore Common in the bluebell and garlic woods. We can honestly say that the whole evening was faultless and this can be largely attributed to the hotel staff in their entirety. I am an organised freak and they put up with all of my minute attention to detail, which is no easy feat let me tell you! The staff also really enjoyed themselves and we were delighted to hear that it was one of the best weddings they had looked after. For us, if the staff are having a good time then so are we. We partied into the light fantastic with a professional singer in the very atmospheric Tithe Barn which has great acoustics and plenty of space to let your hair down. Thank you for such an amazing day, we will never forget it. We can highly recommend this as a stylish venue that will not let you down.
Overall Rating
"Wedding "
05/17/15 Countylady1
We attended our friends wedding both the service and food were excellent. We had lovely canapés and champagne on the terrace. Then dinner of salmon followed by beef and cheese course with petite fours. The breakfast the next day was also excellent the best eggs cooked to perfection. Would definitely recommend and return.
Overall Rating
"Afternoon Tea"
05/16/15 Roger M Nullarbor, Australia
Had afternoon tea on two different dates. Food and hotel staff excellent on the day. Reserving a table is a bit more hit and miss. Unusual presentation - all in all -highly recommended Good unusual yet traditional afternoon tea
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews