Holiday Inn Brentwood M25 JCt28 - Brentwood

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Genuine Hotels.com guest review

Location is a little far from downtown but after our first hotel, it was worth it. Bar hours are a little early for closure. Internet fee's are very expensive.

Genuine Hotels.com guest review

expected nothing more than what was presented.

Genuine Hotels.com guest review

The room was dirty. The carpet in the hallway was filthy, looked like there had been a flood and they never cleaned it. The bathroom tiles were cracked and fixtures were rusting.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stayed several days over a few weeks on business. Had been about 2 years since I had previously stayed. Massive improvement in quality of service from all staff. Welcoming, courteous, helpful and friendly. Excellent food, rooms still a little tired, gym pretty good. Biggest plus is to the customer service. Clearly work has been done in terms of improving. […] Greater employee engagement and numbers of staff. Will definately stay again Read more

Genuine Hotels.com guest review

Appaling service and quality of breakfast. Half was missing and we waited ages for it to be replenished. Remainder was left lying around for too long. Chef was surly when he did make an appearance. Typical overstretched city type hotel. Worn out and needs a facelift.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Had a brilliant stay would definatly stay again

Genuine Hotels.com guest review

I stayed during the recent cold spell but even so found the room too hot, and despite several attampts to cool the room below 72 F I failed! Breakfast was very good. Room clean and comfortable and staff were helpful and attentive. The hotel is well located and enjoys good parking facilities which are a rarity. Public corridors could do with carpet shampoo […] or replacement. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Conveniently situated. Tidy & clean. Friendly staff & good food.

Genuine Hotels.com guest review

I must recommend this hotel, mainly because I found their staff friendly, courteous and helpful. Rooms were pretty good too. Excellent choice for the breakfast buffet.

Genuine Hotels.com guest review

Have stayed here many times and will again. Always a pleasant experience. Staff knowlegable about surrounding area and facilities, and always willing to help in any way.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Travelling on my own a lot I tend to eat alone. Based on the look and general upkeep of the property I wasn't expecting much but my dinner that might was excellent. I slept in a comfortable double despite the slight background road noise.

Genuine Hotels.com guest review

Hotel very close to M25 and easy to find. Plenty of free parking although the car park was very busy despite no function and hotel not being busy. Staff helpful. Room clean and comfortable. We did not eat so cannot comment on food. Bar area was compact and ample choice of beers though slightly expensive. We needed only one overnight and this fulfilled […] our needs. I would use this hotel again but only for one or two night stay. Read more

Genuine Expedia guest review

average hotel, expensive if you want wifi, no games console in room that I booked, very noisey due to closeness to major route, and windows were very old and woen.

Genuine Expedia guest review

The only thing is i would have liked a later check out

Genuine Hotels.com guest review

Although facililities gd and hotel staff very friendly we found the pool/changing rooms and showers need updating,lots of black mildue and unfilled soap etc.lots of old limescale.Shame as rest of hotel spotless!!

Genuine Hotels.com guest review

Horrible dirty hotel..

Genuine Hotels.com guest review

The hotel is lovely, tidy, comfortable and quite well-located, and the staff is extremely helpful. I admit I was a bit disappointed by the fact that you have to pay (quite a high price, I might add) for internet access in your room; I felt that as the room price is relatively high, WiFi could be included. Other than that, I loved my stay in Holiday […] Inn and would definitely return given the chance. Read more

Genuine Hotels.com guest review

I stayed here ahead of a friends leaving party in a nearby town, good hotel, nice location and free parking. The rooms are modern (although bathrooms a little tired) and they are great for a few nights stay. Where the hotel was let down is with service. They were very nice behind the desk but seemed to be slightly unorganised thanks to not being given […] working tools to do their job. IE working printer, working room key machine etc. The thing that annoyed me most is their charges for internet. £16.99 for 24 hours is an absolute joke for any hotel to charge. If you're a business or leisure traveller who wants internet, you're better off paying a fiver more for a hotel with it included. Read more

Genuine Hotels.com guest review

great location, very tired rooms, needs cash spending

Genuine Hotels.com guest review

good clean hotel was a bit surprised that a an over 30s night club was in full swing when we arrived but ourselves and the baby were not disturbed. Excellent all you can eat breakfast in the morning

Genuine Hotels.com guest review

nice and friendly staff, clean, nice breakfast, nice location (near to the motorway), plenty of parking

Genuine Hotels.com guest review

Arrived and check in was really easy. Got to the rooms and the sofa beds were all made up which was handy! The empty fridge in the room and wine glasses were also a great touch! Had room service-portions were small but it arrived quickly and was tasty. Beds werent that comfy- but it the room itself was nice- lots of towels in the bathroom. Only bad […] thing was the aircon wasnt working so it got really hot in the room. Read more

Genuine Expedia guest review

The hotel was very well maintained and clean and tidy throughout. The internet price seemed a bit steep especially as the last few hotels I've stayed in offered free WIFI. All the staff were friendly.

Genuine Hotels.com guest review

I stayed here many years ago and it was a good hotel then. I booked this hotel as I knew it, but my stay this time was awful. The room was unclean, no duvets, thin sheets, and unsecure. I took 2 children, myself and my partner. The room was freezing on arrival and the window could not be shut or locked, you could see outside through the gaps around […] the window frame. On asking for duvets, they didn't have any but supplied sub-standard blankets instead. The children were cold and we were all unable to sleep due to not being able to secure the window(being on the ground floor). The children were very uncomfortable. Staff in general seemed ok, but can't comment too much as we arrived very late at night and left early in the morning. Read more

Genuine Hotels.com guest review

This is a normal, "plastic" Holiday Inn Hotel. In this aerea there are not many hotels, so this is fine if you are in Brentwood for a short business stay. Laundry and dry cleaning is very cheap here, Roomservice is quick and relatively cheap and the rooms are quite spacious. During the weekends, there are parties that sometimes gets out of hand so I […] would not reccomend bringing children here. During one of my stays here, there was a fight in the next room at 4 in the morning and nothing was beeing done to stop it from the management. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Il personale era poco disponibile e i modi in cui ci hanno trattato non erano dei migliori, capisco che l'inglese sia una lingua internazionale ma erano sempre scocciate dal fatto che io capissi poco e che loro dovessero ripetermi le cose, senza però sforzarsi di renderle più comprensibili!! Avevamo avuto problemi con la prenotazione che avevamo fatto […] ed era stata confermata, ma secondo loro no!! Volevano farci pagare nuovamente la quota non fidandosi dei documenti che avevamo portato come conferma di pagamento e prenotazione perchè erano scritti in italiano e nessuno di loro (in tutto l'albergo) lo conosceva!! In generale comunque il personale non era cortese, non salutavano neppure!! Le camere non sono un proprio fantastiche, noi eravamo in una quadrupla con un letto matrimoniale e un divano letto a una piazza e mezza scomodissimo.. Read more

Genuine Expedia guest review