I feel because we book through Hotel.com we get a non-preferred room. Room was located next to pool and roof air condition units.Genuine Hotels.com guest review
Nice hotel. Very convenient. Happy hour and breakfast excellent.Genuine Hotels.com guest review
great hotel, breakfast lines were very long though so I missed breakfast a few timesGenuine Hotels.com guest review
Everything I could expect from Embassy Suites. Extraordinary service at breakfast. Slightly disappointed at the selection of snacks at the cocktail party - only healthy stuff was served.Genuine Hotels.com guest review
"Starting to slip"
We've stayed at this hotel several times now. This time it seemed to slipping in terms of service. I don't think they had enough help.Genuine Hotels.com guest review
They we're complete full, but the service was still excellent. Everyone was very professional and nice.Genuine Hotels.com guest review
GREAT HOTEL!Genuine Hotels.com guest review
"Training in Lexington"
Awesome hotel!!!Genuine Hotels.com guest review
"NOT WORTH THE HIGH PRICE!!!"
I filed a complaint at the desk and the acting manager didn't care. She was VERY rude. Made a complaint online and still have not herd back from them. Now I will be contacting the corporate office over my complaints. Charge one price online and then when I arrived I was charged a additional $50 so my total for one night was $254.09. Pool was not usable, […] breakfast was not avaliable due to no place to sit, kids running around at all hours of the night. Read moreGenuine Hotels.com guest review
"I was having knee problems"
but totally enjoyed my stay although it was spent on the couch or in bed. The hotel was perfect except for one thing...the meeting rooms really are not located in a suitable place for handicapped people. You must go down many steps to get to them which could be difficult when you're using a cane. Maybe there was a way that I couldn't find but I did […] look around. Read moreGenuine Hotels.com guest review
"Very Bad Experience at Check-in"
Reservation was for 3 nights, no cancellations, no refunds. Could not get there first night. Called to notify hotel, but phone rang and rang so I hung up. I didn't worry about it too much, because the reservation was "no cancellations, no refunds" and I had other things to worry about, i.e. all the reasons we could not make it the first night of stay. […] My two teenage children and I arrived at the hotel for the second night. It was late, we were exhausted from very stressful day. I go to check in and the room we had reserved-2 bed suite-was not available. Apparently hotel policy is to RESELL a no cancellations, no refunds room if one does not check in on the first night. Since there were no 2 bed suites available, the manager "offered" to let me PAY AGAIN for a king suite. AND, insult to injury, he lied about having sold the room twice, saying Expedia does not pay hotel if guest does not check in. I called Expedia and they resolved the payment problem, so I did not have to pay again for the king suite. My two teenagers and I had to bunk up, but at least we had a room. The manager was quite rude and very uncooperative. Otherwise hotel was nice. Ceiling in our 5th floor room showed signs of a roof leak over the bed. Kitchen staff VERY nice, allowed us to get coffee before opening - we had to be out of hotel by 6:30 each morning of our stay. Would stay there again, but word to the wise: make sure they know if you can't come for 1st night of stay! Read moreGenuine Expedia guest review
"Good weekend getaway"
Really nice, upscale hotel. Not too far from anything in Lexington. The rooms were very comfortable and the whole atmosphere and decor of the place was awesome. The staff was really friendly and helpful; definitely would stay again.Genuine Expedia guest review
"Nice & comfy!"
I had a standard king suite, & I loved the way it was laid out. It was my 16 yr old son & I, & he always insists on having separate rooms. So, I get the bedroom, which was very nice, clean, quiet, & the bed was very comfortable. My son slept on the sleeper sofa, which was already made up for bedtime, just had to put the blanket, that was kept in a plastic […] bag in the wardrobe, on the bed, & a couple of pillows. The two rooms are completely seperated between the bathroom, kitchenette, that creates a small hallway to the bedroom, which is closed off by a door. Perfect privacy for the teen! The only things I had issues with, were that the shower stall only had two very tiny shelves to place your things on, & one of the shelves had a hair on it, which pretty much grossed me out! Other than that, we had a nice stay! The restaurant downstairs is delicious, & the free breakfast was great! Would definitely stay here again. Read moreGenuine Hotels.com guest review
"Nice hotel undergoing some renovations"
Our suite was clean and comfortable. Breakfast and manager's reception was very nice. Only down side is we could hear people talking very clearly in the room next to us when we were in our bedroom. Hopefully the renovation includes some better soundproofing! This was very minor though. A very good hotel.Genuine Expedia guest review
"Expected just what we got."
Only there for 1 night but would book again. Shower was very nice. Plenty of bathroom counter space. Beds were comfy. TV worked and easily manipulated.Genuine Expedia guest review
"Friendly staff and a good selection of KY bourbon"
Large portions, good food and good pours.Genuine Expedia guest review
"It almost never fails to please"
In the past, I have rated this particular Embassy Suites higher except on this trip while the accomodations were nice and most of the staff very friendly and helpful, some aspects seemed a little off. One evening someone managed to stiff the bar out of over $700 tab and I feel sorry for them, I would just prefer to not have the anger and frustration […] taken out on the guests. It didn't seem quite right. Also, there seem to be a shortage of staff for the weekend as our room was cleaned only once during our 3 day stay, although in fairness to them we did ask the housekeeper on one day to forego cleaning our room. It still would have been nice to have some coffee. Read moreGenuine Expedia guest review
"~ EXCELLENT SERVICE - ABOVE & BEYOND!!! ~"
THIS HOTEL IS EXCELLENT – THE STAFF IS EVEN BETTER! THANK YOU FOR A WONDERFUL STAY – YOUR ABILITY TO HANDLE EMERGENCIES, ESPECIALLY IN A WIND STORM, WAS MUCH APPRECIATED! WAY TO GO – RECOMMEND TO ANYONE WHO WANTS TO BE CONFIDENT THAT THEY ARE IN CAPABLE HANDS NO MATTER WHAT! EXCELLENT TEAM – WONDERFUL HOTEL! We pre-booked a different hotel several […] weeks in advance, confirmed our arrival the day of, only to have our reservation thrown out upon arrival after a horrible wind storm & after a 10.5 hr drive from Philadelphia! We came to a pitch black hotel - once inside with the help of our iPhone flashlight, we were told to find another hotel & that we could not be checked in because the computers were down, the Manager was nowhere to be found & there were no rooms since they did not know what rooms were available & no emergency staff could be reached?! Standing in disbelief in a completely pitch - black hotel with no help, we used our cellphones to call the nearby EMBASSY SUITES, whose staff immediately came to our rescue! Their Senior Engineer & Manager came to greet us, checked us in, got us a clean room & welcomed us with open arms, even carrying our luggage into the room! IF YOU CONSIDER STAYING ANYWHERE, STAY AT THE INCREDIBLY WELCOMING & COMPETENT IN ANY EMERGENCY EMBASSY SUITES HOTEL – SIMPLY EXCELLENT SERVICE, WONDERFUL STAFF & COMPETENT IN THE MIDDLE OF THE DAY OR NIGHT IN ANY EMERGENCY! THANK YOU! Read moreGenuine Hotels.com guest review
Complimentary breakfast was appreciated Workout facility was nice. Towels on equipment for guests was a nice featureGenuine Expedia guest review
"Nice hotel, just north of Lexington"
Rooms clean, the common areas of the hotel very impressive, breakfast and restaurant very good. Would definitely stay there againGenuine Expedia guest review
"Great for a Family of Four"
We've stayed at this hotel a few times as a nice half-way stop when visiting family down South. The kids like the pool and the many breakfast choices. My wife and I like the fact that, thanks to the suite, we can put the kids to bed early and stay up later watching TV, reading, etc. The rooms are always clean with a helpful staff.Genuine Hotels.com guest review
"Shouldn't have to pay for Wi Fi"
Flushed the toilet and ran over all over the floor....first thing. (no solid, it was apparently all ready stopped up. Plus, could never hook up on Wi Fi, kept getting a prompt for a charge of 9.95 per day....not going to happen, paid over 400 dollars for these two days, I can get FREE Wi Fi everywhere I go and the rooms are under 100.Genuine Hotels.com guest review
We have stayed at the Embassy in Philadelphia, so this one was a bit disappointing. The rooms here are not as big, I was surprised because the price here was more expensive than in PA.Genuine Hotels.com guest review
"Wonderful surprise while driving cross country"
Arrived to a wonderful surprise after a long day of driving. The hotel staff greeted us immediately and acted like they expected us! I have often been disappointed by other hotels with all the in-processing questions and information required. Even though we had reservations, this was a pleasant surprise as they even had our keys ready to hand to us. […] The hotel was clean and everyone was professional. The Manager's Reception was a nice way of letting us unwind from a hectic day. The room was spotless, beds extremely comfortable, and the pool was great. Liked it so much that we made reservations to stop here again on our return trip. Oh, the setting is serene...a small pond with ducks and geese, a nice walking trail and a huge campus. Don't miss this one! Read moreGenuine Expedia guest review
"Beautiful, but over-priced"
This hotel is very beautiful and the staff is conscientious. However, in terms of value it is not twice as nice as all of the other places that I have stayed in Lexington, despite it's being twice the price. There were a few problems with the suite, which were addressed quickly by the staff. But the TVs and remotes weren't working well, there were light […] bulbs missing and slow drains in the bathroom, and other small annoyances that I have not encountered in hotels that cost half as much. The dining room is strangely laid out and the food was only so-so. So I would recommend it for a lower price, but not at its current rate. Read moreGenuine Expedia guest review
"Best place to stay in Lexington!!!"
I thought the Embassy Suites could not have been a better choice for our stay in Lexington. The rooms are gorgeous and very spacious. The beds are extremely comfortable (especially the pillows), and very accomodating. But the hotel staff was what really made a lasting impression. They were so polite and helpful. I WILL BE BACK!!!Genuine Expedia guest review
"A nice stay"
Our stay at Embassy Suites was fine. The staff was very kind and accomodating when we checked in because Hotels.com did not book my reservation correctly. I asked for two queens and Hotels.com put me down for a king. Two hotel staff worked together to find us the last two-bed room in the hotel. What could have been an uncomfortable night on a small […] couch bed for my children turned out to be a comfortable nights stay. I would recomend this hotel. The room was clean, the beds were comfy and the breakfast was tasty. Read moreGenuine Hotels.com guest review
"Great for visiting your UK student"
Great hotel for families visiting UK students. Great breakfast and happy hour included with price of room.Genuine Expedia guest review
Excellent service. Breakfast options were wonderful, many choices.Genuine Expedia guest review
"March Madness Visit"
Excellent check in, Convenient to Lexington, horsepark, Keeneland. Good breakfast included.Genuine Expedia guest review
When we arrived on Friday there were 2 M&Ms on the floor under the window. They stayed same spot our whole time there. The night before we were to checkout we were not given any toilet paper. We were told the pool was 83 degrees, but it was FREEZING cold. The staff was nice, and the breakfast was very goodGenuine Hotels.com guest review
"Just do not go to sleep."
A great place to stay if you did not have to use the beds to sleep!Genuine Expedia guest review
Good Stay.. Breakfast was great! Cost of Wifi is expensive! (9.95 for 24 hours)Genuine Expedia guest review
""Great place to stay to order room service""
Staff was very friendly and helpful. The T.V's could be nicer and the movie system was having some connection problems. The staff's attitude and friendly nature made up for the technical difficulties with the movies. The food was also excellent and the room service staff was efficient and professional.Genuine Expedia guest review
We had another great stay at this hotel. We stay here at least once each year on a business trip. We always enjoy the evening reception and the breakfast buffet. I will say that the hotel was very busy when we were there this year. The bathroom in our room was clean but could do with some maintenance and updating.Genuine Hotels.com guest review
"Not worth the price"
Hotel is ok but not worth the price. Half of the price will get you a comparable level of comfort and service at a more recent Holiday Inn Express or Hampton Inn.Genuine Hotels.com guest review
Incredible customer service from hotel employees! Everyone was so helpful and nice. VERY clean hotel and the restaurant actually had great food at a good price. Very close to many Lexington tourist sites.Genuine Hotels.com guest review
Long walk to elevators. Not enough luggage carts. Breakfast was a plus. Clean hotel.Genuine Hotels.com guest review
"Almost better than the honeymoon."
We had never stayed at the Embassy Suites in Lexington before. The room was spacious, we really loved the 2 rooms being able to be closed off. I worked late my husband went to bed early. The best night away from home that we have had since our honeymoon. We will definately be staying at Embassy Suites when i plan trips in the future.Genuine Expedia guest review
Beautiful hotel, just as it was described on expedia. Very close to Rupp Arena, so that was a big plus.Genuine Expedia guest review
I took my mother to visit my daughter who is in college in Lexington. We have stayed at several other hotels when we have visited her. This was by far our favorite. The rooms were clean, comfortable and well-maintained. The breakfast was awesome. And, the front desk staff was some of the most friendly and helpful that I have ever encountered. It was […] one of the best experiences anywhere in a hotel. Read moreGenuine Hotels.com guest review
"50.00 dollar charge for incidentals?"
After staying one night at the Embassy Hotel in Lexington KY, I noticed four days later my bank statement was showing a 50.00 dollar charge for incinental. I contacted the Hotel and the lady informed me this is Hotel policy and is released the day you check out and its your bank that is holding up the funds. I have never had another hotel hold funds […] beyond payment of the room. I would expect this at the Days Inn. Last time I stay at the Embassy! Very dissatisfied! Read moreGenuine Hotels.com guest review
I have stayed at a number of hotels in Lexington as I travel there on a regular basis. The Embassy Suites has the best complimentary breakfast by a wide margin, of all the hotels that I have stayed at. Eggs, bacon, sausage, grits ,french toast, fresh fruits, breads, and omelets and eggs any style cooked to order. The hotel has an attractive layout, […] and the rooms are comfortable and clean. Read moreGenuine Hotels.com guest review
"Most genuine, friendly staff!"
Next time in Lexington, I will stay here again. Best staff around and great restaurant. Hotel was full and and service never suffered.Genuine Hotels.com guest review
"Embassy Suites in Lexington, KY"
I thoroughly enjoyed my stay, however, we had two different charges on our bill. One for ten dollars, and one for 40 dollars after our bill was paid and settled... I don't understand why...Genuine Hotels.com guest review
"Embassy Suites Lexington"
The breakfast buffet had lots of choices, but the scrambled eggs were just plain tasteless. Other than that, the hotel was fine and the front desk people were really helpful giving us good driving directions.Genuine Hotels.com guest review
"Lexington Embassy Suites"
We were there for three nights for the races at Keeneland. On our way home to Columbus, Ohio my husband could not find his vest with his phone in it. Pulled over and after much thinking realized he had left it in the main men's room by the lobby. Called the hotel, they went into the men's room, found it and had it Fedex next day to his meeting in Iowa. […] It was stressful for him to get on a plane without his phone from Columbus to Iowa but the hotel came through. The phone arrived at this meeting on Tuesday before the projected time. Hats off to Trent at the front desk and his co-workers. THANKS SO MUCH!!!! Read moreGenuine Hotels.com guest review
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