Nice hotel. Great location. Close to the airport and very accessible. Friendly staff. Would stay again.Genuine Hotels.com guest review
"Embassy Suites Puerto Rico"
The staff were great. Very helpful and pleasant. The room was just OK. Had to get over the musky smell. The fact that the bathroom had no ceiling fan probably didn't help. The furnishings desperately needs updating and the bedspread was pretty gross. Other than that, the hotel is very pretty and has five star potentialGenuine Hotels.com guest review
It was a great experience. Great location for the one night stay before our cruise the next day.Genuine Expedia guest review
"Budget-friendly but not comfortable"
Pros: Good location if you need to be close to the airport. It's also about a 10 min taxi ride to Old San Juan. Free breakfast included. Good value. Comfortable pillows. Cons: Room was dimly and depressingly lit. Bed was very uncomfortable. Decor is dated and reminiscent of a motel. If you're traveling on a tight budget and need to be close to the […] airport, this is an OK option. Otherwise, I suggest you book elsewhere. Read moreGenuine Expedia guest review
"Nice hotel close to every thing."
Had a wonderful stay with happy hour and breakfast included for an affordable price.Genuine Expedia guest review
Great hotel! Great location, walking distance to restaurants and beach. Comfortable rooms, very nice indoor gardens in lobby.Genuine Hotels.com guest review
Hotel standards have dropped and overall cleanliness was questionable. I choose the hotel for the breakfast and the happy hour, but they both left alot to be desired. The hotel then charges addition fees for the stay and for parking. With the additional fees and ripped carpets and stained bed spreads I wouldnt recommend.Genuine Hotels.com guest review
Excellent hotel for families. We enjoyed every minute of our stay. We love Embassy Suites.Genuine Expedia guest review
"Return every year"
My children and I just love this place!!! The people are pleasant, breakfast is excellent, the Managers reception every night is a must and the pool is amazing!!! If you are overworked and need a place to unwind, this is definitely it!!!!Genuine Hotels.com guest review
Nice hotel clean and staff was friendly. We enjoyed our stayGenuine Expedia guest review
The staff were friendly, professional and very helpful.Genuine Expedia guest review
It was excellent and will return!Genuine Hotels.com guest review
"Bitter Sweet Stay"
The hotel is beautiful, but the location is horrible. Had I known the location better, I would've stayed elsewhere. The single elevator had not worked right during my entire stay, it needs a new card reader. The second day I was there the room service had to be told to leave a separate roll of toilet paper and took all the towels without replacing all […] of the towels. The happy at 530 pm was greatly appreciated, as well as a great breakfast. Read moreGenuine Hotels.com guest review
"DONT STARY HERE"
Hotel staff was extremely rude. House keeping forgot to put wash cloths and towles in my room and I had to deal with "Iesha" at the front desk who was rude, hung up the phone and I still had to wait for towels, etc. Self parking at this hotel is a scam. They bill in 24 hour periods. I parked my vehicle at approximately 11:00 p.m. and left the next morning […] by 9:00 a.m. The tried to bill me $41.00 for two 24 hour periods. There is also a $30.00 "resort fee". I assure you, this is NOT a resort. Although I wood have gladly paid $30.00 for customer friendly service. Do yourself a favor, especially if traveling with a family ... DO NOT STAY AT THIS HOTEL! Read moreGenuine Hotels.com guest review
"Close to airport, good base to visit sites."
The staff was very accommodating, friendly, and professional.Genuine Hotels.com guest review
Great experience. Real food but I would recommend to switch the menu a little for the happy hour. ..Genuine Expedia guest review
Was a great experience from day 1 great staff especially Stephanie very proffional, wouldnt stay any were else would highly reccomend to friends and family thank you for the experienceGenuine Expedia guest review
"very nice stay"
beach close to hotel and towels, lounge chairs and umbrella provided by 2 nice young men. breakfast and managers cocktails every day. very nice pool and rooms were large and kept clean.Genuine Expedia guest review
very nice hotel . We spent 2 nights there we were very pleased, wished we had stayed there more nights instead of going to another hotel. Breakfast buffet was very nice. Pool was also nice and clean. The inside store and restaurants were very convenient. The down side was the pay for parking, a little pricey.Genuine Hotels.com guest review
"Nice hotel not to clean"
Have the same breakfast everyday n the same watery happy hr drinks with the same nacho n burnt popcorn and no place to rinse off coming from beachGenuine Expedia guest review
It was all I expected and more. Cant wait to revisit!Genuine Expedia guest review
"Great I already told others to stay there !"
The breackfast buffet was good, organized considering there were many guests. For our suprise they offered free snack and drinks from 5:30 to 7:30 includind alcohol. You have to walk to the beach, but there is a employee with towels, beach chairs and umbrellas free for hotel guests. The beach was wonderful, the kids liked the pool also. I already have […] told others to consider Embassy suites for their getaway ! Read moreGenuine Expedia guest review
Everything is very fine. The service in front desk excellent. Only in the pool the water is not clean but okGenuine Hotels.com guest review
Its ok but i expected more. The pool was not too clean. The breakfast always the same.Genuine Expedia guest review
Nice hotel and big pool. Free breakfast and drinks. Rooms need remodelation ASAP.Genuine Expedia guest review
"Excellent view to the pool and close to airport."
Breakfast buffet and Happy hour were excellent. The pool was very clean and suitable for adults and children.Genuine Expedia guest review
It's always a great experience staying in Puerto Rico. The one thing this survey doesn't ask, is how friendly the other guests are... Well, staying at the Embassy Suites was a great experience because the other guests at the hotel were very friendly. With that being mentioned, the embassy suites, with their excellent hospitality, made everyone who were […] staying there very comfortable which in turn, made everyone happy and friendly. Read moreGenuine Expedia guest review
"Can't wait to go back"
I will recommend this hotel to everyone. The sercivice ia great. You will be close to great entertainment and dining. Love! Love! Love!Genuine Expedia guest review
"Super friendly staff"
Incredibly friendly/helpful staff. Hotel bartenders were very generous with the alcohol. Complimentary breakfast was better than expected. It had lots of options, including made-to-order omelets.Genuine Expedia guest review
"Nice hotel close to the beach and restaurants"
Great experience...would definitely choose this hotel againGenuine Expedia guest review
"close to beach breakfast buffet everyday ."
second time there enjoyed it just as much of the firstGenuine Expedia guest review
"Problem with Check in time"
Pool, breakfast and cocktail drinks are great. My biggest problem was that Check in time wasat 4:00pm. I arrive to the hotel at 4:10pm, after wait 20 minutes in the line, the room was not available (is being cleaned). They dont know at what time the room will be available (can be 45 minutes or more). So, we decide to go out for dinner. I have walk to […] a near dinner place since I can take my car out of the parking until complete the Check in process (but the room is not available). Read moreGenuine Hotels.com guest review
Services of the restaurant was great and the food was excellent. But breakfast operation was horrible. The line was to long because the staff din't gave guidance to the guess. One day we spend 30min in the line that is ridiculous. They need to work in the services and speed. In the front dest most woman was rude and they act like doing a favor for the […] costumer. All the staff in the valet parking was excellent. I recomend this hotel to any body but they need to improve in customer services and be more organize for breakfast. Read moreGenuine Hotels.com guest review
"Very relaxing entertaining and fun for the kids"
Kids had fun in the pool and game room. Very close to shops and restaurants. Happy hour everyday is fun.Genuine Expedia guest review
This hotel was amazing. Breakfast is served every morning and they go all out! The pool was beautiful and the service was great! I definitely recommend this hotel. It is walking distance from many restaurants and even a 24 Market place for all of your late night needs (even liquor)Genuine Expedia guest review
"Check in time"
Check in time took a bit to long at the counter Check in time took a bit to long at the counter Check in time took a bit to long at the counter Check in time took a bit to long at the counterGenuine Expedia guest review
I was very disappointed that upon after leaving Puerto Rico, the Embassy Suites Hotel & Casino San Juan posted a bogus charge to my credit card. I did not charge anything extra to my room and I paid all taxes and fees through Hotels.com. I should not have been charged anything extra. It is currently being disputed through my Credit Card company, but […] in the future I would choose to stay somewhere else when visiting San Juan! Read moreGenuine Hotels.com guest review
"Nice hotel with nicer staff"
Went there from Wednesday to Sunday with 2 kids (daughter 6, son 2) because my wife was on a business trip and I needed 'help' with my kids because I'm not too kitchen savvy and also needed to keep them busy so they wouldn't miss their mom too much, needless to say everything went smoothly and they had a great time, therefore I had a great time.Genuine Expedia guest review
It was amazing.... My kids loved it... The breakfast had a variety of food that you can choose different things every day.. The hotel in general make you feel fantastic. ..Genuine Expedia guest review
Excellent hotel for the money. Only 1 block away from the strip. The free all you can eat breakfast was delicious. Happy Hour everyday from 530-730 pm. Free snacks AND liquor!!! Whoohoo. Why stay anyehere else. Pool stays open late til 10pm on weekdays and 11pm weekends. Hotel is very clean and beautiful. My family and I had a great time.Genuine Hotels.com guest review
Awesome for families. We had a great time. Would recommend to friends and family. Concidering holDing a family reunion there soon.Genuine Expedia guest review
Hotel is nice but very expensive. I exspected more for my money. At breakfast to many dirty tables which took time to find a seating to have breakfast. Apparently no one was cleaning the tables. Waited a while for rooms after checking in.Genuine Expedia guest review
it was nice to get away with my kids in a family style hotel but with good lively environment downstairs. I did find the beds terribly uncomfortable and the carpets caused lots of allergies. The service was great and prompt. thanksGenuine Hotels.com guest review
Overall it was good. Free happy hour and breakfastGenuine Expedia guest review
ES was great. Loved the pool area and tiki bar. Restaurants within the hotel was terrific. Room was great with very nice flat screens in both bedroom and living room. Very nice bathroom. Upkeep of the room was great. Look forward to returning in the near future. Thanks for a wonderful stay.Genuine Expedia guest review
My family and I loved the hotel. It is safe, clean, fun, and child friendly.Genuine Expedia guest review
"Very busy hotel"
Very busy, noisy hotel. Elevators always crowded. Room had a leaking AC and no towels. It took two phone calls to the front desk to have towels delivered. The very large number of guests made it difficult for the hotel to keep up in all areas. It was a fine place to stay for a night but I would not want to have stayed longer.Genuine Expedia guest review
"Service in hotel"
Friendly and good peopleGenuine Hotels.com guest review
"Great Stay "Happy Hour""
Was great stayed 4 days;Breakfest was good; happy hour drinks were great (Tip Bartenders). Casino black jack was good $5 minimum tables.OutBack Food was good. Wendys, Burgerking, Pizza Hut right out side. And tasty resturants, good Monfongo. Bus to Old San Juan right up the block. Small Arcade for the kids. Pool amazing at night. Store inside hotel […] for midnight snacks and great pizza. Very kid friendly. Enjoy your stay Read moreGenuine Expedia guest review
It was a nice and safe facility. It was a short walk to the beach from the hotel. Free breakfast and happy hour each day. I would stay there again.Genuine Expedia guest review
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