Very close of markets restaurants and the beachGenuine Hotels.com guest review
Hotel was a little over priced...tried the first night to have more pillows and blankets sent upi....had to wait until the next day. Always eemed to be a line up at check in... pool was nice....pool bar staff were friendly..Jorge and Valerye...breakfast was well organized and plenty of it. Worth the stay if you can find a deal.Genuine Hotels.com guest review
Room and breakfast are OK, but you can hear all the noise they have at private pool parties, up to 3:00 am! Be careful with the extra fees. They may charge @ $50/day in top of what you already paid through Expedia.Genuine Expedia guest review
"Nice hotel close to beach and airport."
Overall, my stay was great. The hotel lobby, pool and facilities were well kept. I also love that there was free breakfast from 630am to 930am with a good variety of food including made to order omelette. Also from 530p to 730p they had free drinks and snacks. We stayed in a double bed suite. The room was very spacious. It had a living room with a pullout […] bed, a desk, a large flatscreen tv, microwave and fridge. The room was separated from the living room by a door. My only problem was the bathroom. The vent didn't work, the tub paint was coming off, the faucet to the tub didn't work so we could only use the shower. Also the rug to the room was a little dirty. Without the bathroom this hotel was very good. Read moreGenuine Expedia guest review
The hotel is in a convenient location, 5 minutes from the airport and near other major hotels and restaurants. A parking garage is attached to the hotel, although parking is expensive. There is an Outback Restaurant on premises which is standard Outback fare. There are no movies available on the TV's in the rooms. .Genuine Hotels.com guest review
"Nice beach within walking distance of the beach"
I loved this hotel would recommend it to anyone! The staff was very friendly, pleasant, and helpful. The room was nice and clean. Would definitely stay again!Genuine Expedia guest review
"Non-Smoking rooms smell like smoke"
I requested a non-smoking room and my room smelled of smoke so bad I didn't even want to enter the room. I called downstairs and the desk clerk came up and took me to another room. It also smelled bad but not as bad as the first. It was late so I took the room, the next day the maid said she would put an ionizer in the room and get rid of the smell […] but that didn't work either. I went to the store and used an entire bottle of air freshener for the 4 days that I was there. This smell was so bad that I felt like I was in a Seinfeld Episode. All my clothes and bags still smelled so bad after flying home I didn't want to put the bags in my car. The smell has a life of its own. The staff is great in this hotel its just getting run down and needs some major upgrades. I am not sure the elevator works in the parking garage. I waited 5 mins the first night and then decided just to haul my bags down the stairs. Again the staff is really nice and try to be helpful but the hotel is just going down hill fast. Read moreGenuine Hotels.com guest review
"the hotel is close to stores and beach"
I liked very much, my stay at hotel was short but very pleasant. In my next vacations, I would pick the same hotel over others. Thank you for all !!Genuine Expedia guest review
Was all we expected and more. Breakfest was great along with cocktail hour. I am already telling friends and family that this is the hotel to stay at in Puerto Rico.Genuine Expedia guest review
"A great value with a stellar staff"
This was a perfect setting to enjoy a lovely pool, beach and the other amenities offered by the Embassy Suites. The full breakfast and cocktail hour fit in perfectly with our day! My only constructive comment is that the rooms are most definitely ready for some updating. If you're looking for a comfortable, convenient place to stay with a lovely staff, […] this is your place! Read moreGenuine Expedia guest review
"Very. Nice hotel but breakfast is served too early"
Young ladies @ the font desk with the exception of one very courteous and helpful girl , we're not ap to be helpful (when I inquired) about my messages.Genuine Expedia guest review
"Easy for stop-over"
Close to the airport, restaurants and grocery store within easy walk.Genuine Hotels.com guest review
"Very nice hotel staff."
Excellent pool area with bar. Really liked the Outback steakhouse and the casino located in the hotel.Genuine Expedia guest review
"Rooms need TLC"
Overall, the hotel in general was ok. However, I was disappointed in my room on the 3rd floor. The carpet and furniture felt damp and the room smelled of mold. The bathroom's wall paper was peeling off and the tub floor and tiles looked dingy and had mold. The bedroom was better than the rest of the suite. With that said, I was disappointed to learn […] that they charge a steep hotel fee (similar to a resort fee) because I'm not sure where the money is going. It definitely is not put towards the upkeep of the hotel rooms. Like other Hilton properties the linens were clean, so that was a plus. Read moreGenuine Expedia guest review
"Very nice hotel"
The hotel was excellent. Rooms were spacious and very comfortable. Breakfast buffet in the morning was a huge plus. Free drinks from 5:30-7:30 in the evening, free appetizers as well but every night it was the same (chips and salsa). Beach was very close, hotel provided towels, loungers, water, and beers beach side. My only complaint about all the free […] stuff provided is it wasn't really free as they charge a $40 a day fee for everything. Casino was small but not over crowded. Pool was a little chilly, pool side bar was absolutely horrible. Took 30 minutes to get a drink (one being just a beer) and an additional half hour to get our check. Bartender was constantly complaining about how busy she was, even when it was only two of us sitting there. You can take the bus to old San Juan, the stop is right across from the ponderosa steak house and you can hop on the A-5 or 5-3 bus. It goes all the way to the bus depot where you can get off and you will be right by the cruise ships. The trip out to OSJ was probably the highlight of our trip, everything was within walking distance and was a very touristy area. All in all it was a great trip and i would go again to the same hotel. Everything in the area is fairly overpriced, but i guess you can expect that in a popular vacation spot. Read moreGenuine Expedia guest review
"clean and nice"
Great place. Very clean close to airport and beach. Breakfast is bad and so are free drinks but they are free and one shouldn't complain about freeGenuine Hotels.com guest review
"Always a pleasure staying at Embassy Suites."
I have always had great experiences staying at any Embassy Suites and this visit was no different. Unfortunately, the number of people travelling with me was reduced and therefore the price seemed less than perfect. We got hit with parking and facility fees that were just shy of $100 for 2 nights stay. Ouch! In hindsight, I would have stayed somewhere […] else since I just needed a place to sleep. The hotels ammenities were sort of "wasted" on me since I didn't participate totally in the evening drink specials, pool or fitness room. I did enjoy breakfast for 2 days though. Read moreGenuine Expedia guest review
"Nice hotel walking distance to beach"
It's not super luxurious but for a family of 5 it's perfect. Free buffet every morning, free happy hour with good drinks and snacks. Walk to the beach. Beautiful pool area. Close to restaurants. I would definitely stay there again.Genuine Expedia guest review
"Two blocks from the beach"
Wonderful experience, staff was great. The Family loved it.Genuine Expedia guest review
Best place to stay when needing airport accessibility. Staff is well trained and helpful.Genuine Hotels.com guest review
"If price is not a option"
No what you see in price, it is not the real price. You will be billed close to 70 dollars in taxes and fees. Parking is not free or including in the price! Room service charges you a delivery fee!!!Genuine Expedia guest review
"Welcoming staff, awesome hotel and experience!!!"
From check-in to checkout, all staff were warm and welcoming! They were more than accommodating and helpful! Housekeeping , front desk , concierge, massage therapists, breakfast staff, pool bartender, everyone we came in contact with was incredibly helpful and friendly! Beautiful and extremely clean hotel! Beautiful , relaxing pool!! Got great massages […] in an outdoor cabana! Only needed a taxi to and from airport. We were able to walk anywhere else within 5 minutes-beach, walgreens, grocery store, awesome restaurants and shops!!! Yummy breakfast included each morning and great free drinks at night! Spent very little on food and drinks while there!! Can't wait to go back! Highly recommend! Affordable and well worth it!! Read moreGenuine Expedia guest review
It was a pleasure staying at the Embassy. Thank youGenuine Hotels.com guest review
"Escaping the Deep Freeze"
Very convenient to the airport (just a mile) and yet there was little to no noise with the planes taking off and landing. The room was comfortable and clean. The complimentary breakfast was fantastic with its variety and quality. There were several options for dining either within the hotel or in nearby hotels. The beach was a block and a half away […] and the spot that Embassy Suites has was close and the attendants were very good about getting our chairs and towels. We loved the pool because it was good for any type of swimmer. The concierge was very helpful in arranging our tours and suggesting sights we hadn't considered. Great place to stay. Read moreGenuine Expedia guest review
Enjoyed our stay very much, very close to airport, beach.Genuine Expedia guest review
Hotel was nice, staff was friendly and very informative when it came to outside activities. Overall our stay there was comfortable. The reason for giving it 4 stars is that unfortunately, there were hidden fees at the end of our stay that we were not expecting. They charged thirty dollars a day for "hotel fee/suite tax" despite the fact that we had […] already paid tax when we prepaid for the hotel. The other down side was that the beach near the hotel was full of seaweed. Read moreGenuine Expedia guest review
Great hotel and staff. Puerto Rico is beautiful and the people are friendly. Not impressed with beach on Atlantic Ocean side, much prettier on Carribean side. Do not use Vias car rental b/c they will scam you. Be aware that the hotel charges an extra resort tax of 14%, which is $40.00 extra per night and they charge $16.00 per night for car.Genuine Expedia guest review
"Dated but comfortable"
Nice stay, but the hotel is very old, needs new furniture. Convenient to the airport, just 10 minutes away, and 15 minutes from the cruise port. The evening reception was really nice, (get there early) plenty to drink and munchies to nibble on. Breakfast was fresh and hot, your choice of omelets.Genuine Hotels.com guest review
"OK but some flaws"
Stayed one night before an early 7AM flight out of JFK. Room was clean. Was able to get single room with two beds an pull out couch to accommodate 4 people instead of two rooms. Parking lot had room for only 10-15 cars and parking on the surrounding streets is very difficult. Mattresses seemed to be 4 inches of foam with waterproof covering. They were […] very hot and not comfortable. Airport shuttle leaves the hotel once per hour on the hour. Should be more frequent. Despite saving by using the pull out couch to accommodate 4, we would select another hotel in the future with more frequent shuttle service and better beds. Read moreGenuine Expedia guest review
This is a great hotel with only a few blocks from the beach. We had an issue with the price difference between hotels.com and what they had listed. After the manager came over he adjusted it accordingly. Careful they don't over charge you. Parking is an additional $17 a day.Genuine Hotels.com guest review
Met my needs, cancelled flight.Genuine Hotels.com guest review
"Good, but expensive."
Had to take an extra night in San Juan due to a cancelled/delayed flight home to VA. Hotel is nice and staff was great, but for $300 a night (with fees) I feel like we could expect more. If you like Medallia beer and tortilla chips you're good, as that was the only beer and snacks they served for happy hour, if you think it is horrible, like we do; […] then you're "SOL" Read moreGenuine Hotels.com guest review
"Front Desk Has to Go"
Hotel was great, Mgr. Good, rooms clean, breakfast was good besides being crowded due to high school swim teams. The front desk employees on the other hand, were unprofessional and did not know what customers service was. We had to wait almost five hours to get ours rooms and there was no effort from the front desk to be helpful. Its a great and beautiful […] hotel however the two front desk employees I dealt with gave the hotel a bad image. Read moreGenuine Hotels.com guest review
"The hotel charged me an extra fee of close to 20%"
Once I checked out, I got a hefty 20% extra bill from the hotel. This was part of the hotel booking note but I still don't see why Expedia does not charge me for this upfront. This is a poor tactic since its a fixed cost They did have some nice extras like free happy hour, good breakfast etc. The front desk did not answer my call for a few times but […] then it got fixed Read moreGenuine Expedia guest review
Convenient location near airport, restaurants, shopping, highway 26. Short (<15 min) walk to reserved section of beach. Free drinks during happy hour (5:30-7:30pm). Free breakfast that includes cook-to-order. Nice pool. Comfortable rooms with safe, sink, bar fridge, and microwave. Reasonably priced. Airplane noise is noticeable but not excessive. Plenty […] of room in the parking garage for your rental car. Concierge very helpful for arranging tours. Had some trouble with encrypted TV channels not being decoded. Read moreGenuine Hotels.com guest review
The most accommodating and helpful staff I have ever encountered in my life. Blanca, the front desk person, went above and beyond to help me. She is a gem and Embassy Suite is very lucky to have her. Overall, the hotel is a great hotel. Free happy hour drinks btwn 5-7 and free breakfast during your stay... saved us a lot of money!Genuine Expedia guest review
Great place to stay. Loved the breakfast and the happy hour. Only real complaint is that the pool needs to be heated. Only a few people were using it and it was in the high 80's.Genuine Expedia guest review
I was blown away by the initial reception of the hotel. It was beautiful, luxurious, aand quaint. I would highly recommend this hotel for anyone looking to get away.Genuine Hotels.com guest review
"First time in Puerto Rico"
When we got to hotel the tub was not cleaned. We stayed there for a 6 nights and housekeeping forgot to leave toilet paper, towels, coffee and they at times would not take the dirty towels. Also upon check out learned hotel had charged me double for tour trips which I had paid in cash; dinner at their restaurant, Outback which we also had already paid […] for. I am still at awe as to how the hotel learned that we had dinner there when we did not use our room number to pay for meal. However, the manager did clear It up for us quite fast as we had a flight to catch. I did not even have to show my receipts, which by he way, I did have. But overall, I'd say I recommend this hotel and the staff was very friendly and helpful. Did enjoy that it was near the beach and not too far from Old San Juan and near the airport. Read moreGenuine Expedia guest review
"Was a good hotel. Pleasant staff. Pool was nice."
I had a great time. Need to change up the breakfast bar and the happy hour snacks. Same food offered all the time, so when staying a week, you get tired of the same food.Genuine Expedia guest review
"OK Hotel but not worth the price charged"
The Hotel turned out to be much more expensive than I was led to believe. They add on a large number of additional charges when you check out. It went from a $239.00 a night to over $300.00 a night when I got the final bill. They added a Resort Fee of 18% and yet we had no real resort accommodations. The Happy hour lines were always long and the drinks […] were small. Read moreGenuine Expedia guest review
I was in a handicapped room on the 2nd floor and heard music from the casino until the casino closed which influenced my rating. Also often the billing system was down. For instance I still dont know what my bill was for the hotel. They said they would email it to me but they havent. Often hotel staff said they would do things they did not.Genuine Expedia guest review
"Very nice for the price I will come back"
Very goodGenuine Expedia guest review
"Great for a nite or 2"
Close to the airport, but a $20 cab ride from any where in San Juan. Hotel was standard Embassy Suites, classic 3 1/2 star stay.Genuine Expedia guest review
"Embassy "Suites" not so"
We stayed one night post-cruise. This hotel is not up to Embassy Suites maintenance standards. The front desk staff and breakfast greeters were absolutely wonderful. The breakfast was great - good food selection and quality. Lobby area maintenance seemed OK. The room however was loud. Not only was there considerable hallway noise, there were 2 weddings […] going on that night with booming/banging music to about 11:30 such that our room was vibrating. :-( The couch (sunken) and chair in the room were overly warn. The desk chair was broken. The shower was missing an assistance bar and the screws were protruding. Only positive on the room was the bed which was very comfortable with nice linen. Pool area was nice. Beach is couple of blocks from actual hotel. We did not use beach. Hotel location was good in an area that had various restaurants. Also close to bus stop to go to Old San Juan. About 1/2 hour trip for .75 versus $25 in cab!!! Read moreGenuine Hotels.com guest review
Excellent location, comfortable, and the staff was very helpfulGenuine Hotels.com guest review
"Open, atrium lobby, gorgeous pool, near airport."
Arrived at 12 noon which was too early to check-in. Maribel did a pre-checkin & was very helpful, & professional. She arranged for luggage to be stored until our room was ready & she gave us an access card to the pool area if we wanted use the pool while we waited. The pool was large & beautifully landscaped, with plantings, rocks, a waterfall & hot […] tub. The lobby opened up to a large atrium area, w/ nice water features. The concierge helped us decide which attractions to see over our 2 days there. Liked having an Outback Steakhouse right inside the atrium, & there was also a small Casino, which we never had a chance to use. We had a suite on the 8th floor, & views of the atrium from up there were cool. The living room had a sleeper sofa & flat screen TV, glass table which could be used as a work or dining table. The bedroom was large w/ its own flat screen TV. Beds were very inviting, but we both found the beds and pillows to be too soft. One pillow was not high enough, & 2 pillows was too high. The room was equipped with 2 phones, alarm clock, ironing board & iron, hair dryer, & small coffee brewer w/ supplies. Huge bathroom, but the toilet was loud as it refilled. We had a problem with a broken shower head, but once we notified the desk, it was replaced immediately, quick & efficient. At times, there was the overbearing aroma of air freshener, & even though it was a clean smell, it was too much. And despite it was so close to the airport, there was no airport noise heard. Read moreGenuine Expedia guest review
Amazing Customer Service!! Special thank too Mrs Norma and Sandra in front desk for a great Customer Service!! Excellent restaurant and location off course I come back with my whole Family!!Genuine Hotels.com guest review
"Great stay in San Juan"
The hotel is in a great location, and the manager's special (free daily happy hour) makes the stay even better.Genuine Hotels.com guest review
"Great Hotel with Great Pool"
Our family had a wonderful experience during our Thanksgiving vacation at the Embassy Suites. The pool is delightful and very clean. The lobby area is full of natural palm trees, vegetation and waterfalls. The rooms are spacious and clean. The free breakfast and happy hour are definitely extra perks. There is an Outback Steakhouse in the hotel. However, […] the food in the hotel was moderately priced and delicious. The salmon was fantastic. The beach had alot of seaweed this time of the year and the water was not super clear-but still nice. There are a couple of bars along the beach. If you take a walk down the street to the Ritz Carlton the beach is great there. We took surf lessons and it was a blast. Wow Surf School is located in a small area on the beach and lessons are $50.00 for 1 1/2 hour. Lessons begin on the beach and move to the water. Fabulous experience and very safe. Our 8 year old daughter surfed for the first time in her life and caught her first wave on her first try. The instructor-Christian was very helpful. Very close to the airport and 20 minutes to Old San Juan and 30 minutes to the Rain Forest. This was our first vacation in Puerto Rico and will definitely return and stay at the Embassy Suites. Read moreGenuine Expedia guest review
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