"When in San Juan...."
My husband & I met our son in Puerto Rico. The hotel is very close to the airport and is quite pretty...the atrium you walk into once you pass the front doors is beautiful. Complimentary breakfast everyday was delicious with a great variety. El Patio restaurant is very good with delicious choices....we had lunch there 3 days and loved every dish we […] tried. The only 'downer' I can think of is the poor attitude of the bartenders at the so called "happy" hour. Complimentary drinks and chips and dips are delicious..but someone needs to tell all the bartenders that they're working at a "happy hour, not "surly" hour. One in particular was very rude every night he worked. Overall, though, great place to stay and the pool is beautiful. Casino is great fun....and they have live entertainment in the bar off the casino every Fri Sat & Sun. Great music... Read moreGenuine Expedia guest review
"GREAT PLACE FOR YOUR MONEY!!!"
This hotel is awesome! My husband and I stayed 4/30/14-5/5/14. We had a magnificent time! This hotel gives you more bang for your buck by offering the complimentary DAILY breakfast and happy hour! Yes, the happy hour has a limited selection; but the drinks are strong and you get two at a time when you order! It is unlimited the times you go and get […] drinks during the 2 hour happy hour period. The drinks are allowed in the Outback restaurant which is inside the hotel. The hotel staff also recommended two excellent restaurants that my husband and I went to. $14 cab ride from the airport (3 minute drive). The rooms sleep 4 because there is a pull out couch. The room comes with a fridge and microwave so we took our leftovers from the restaurants and ate them for lunch the next day! Hotel is clean and has a beautiful landscaping job indoors and outdoors. Gym is a little small, but still do-able. Read moreGenuine Expedia guest review
Our stay was almost perfect!!! Everyone at this hotel with the exception of the Rude woman at the Tour desk was outstanding!! We arrived at the hotel @10am and although Check in wasn't until 4pm we were given a suite right away! We hit our room change into our swimsuits and headed to the pool! Pool was great!! The Breakfast spread that is put out every […] morning is something you usually only see in an "All Inclusive" hotels. So when they say Breakfast is included in your stay they mean it!!! The Happy Hour is another plus! The Rum Punch is awesome and the 2 servers were great!!! If there is any downside to staying here, is that the rooms are a bid outdated, but the only thing we did in the rooms was sleep, shower and change our clothes! So the outdated room didn't bother me at all! I'll take the Breakfast, Happy Hour and Pleasant workers over a more Modern Room anyday.... Again, my only issue with anyone at this hotel was the woman at the Tour Desk!! Yuk, by the far the worse! Poor Customer Service skills, was on her cellphone and the regular the whole time we sat in front of her. We just walked away and refuse to book anything we her! Lastly, PLEASE VISIT THE RESTAURANT NAME BASILIA'S.6003 Avenida Isla Verde. The food and service was phenomanal!!! Our Host Zoe is the absolute best!!! My 16 month old daughter loved her. The place is new and clean! When I come back to Puerto Rico I will definitely stay at the Embassy Suites again!!!! Jasmine Ayuso Read moreGenuine Hotels.com guest review
My family had a wonderful time at the hotel. We enjoyed our stay very much and will return to the hotel for our next visit to Puerto Rico. The room was very comfortable and spacious.Genuine Hotels.com guest review
"we had a nice time. the pool was nice at night."
the pool at night was really nice with the lights, especially with the kids pool. the evening drinks were great and the breakfast was really goodGenuine Expedia guest review
Relaxing and accomodating place housekeeping employees help us to move furniture to accomodate our babies needs a little tlc but niceGenuine Expedia guest review
The hotel was ok it's not worth the money they are asking. I had to switch rooms because there was probluems with the tub and the tv's in the room. The tub was dirty and the towels was hard like a rock and when I notified the front desk all they did was change my room and I still had the same probluem and nothing was done about it. Then when I checked […] out they charged me over 500 dollars for the breakfast which was suppose to be free, using the pool, internet and drinks they serve which was free so really it wasn't free at all Read moreGenuine Expedia guest review
"San Juan Embassay Suites"
We stayed at this hotel the night before our cruise. It was very convenient to the airport, the facility was great, nice pools, rooms were decent size and beds very comfortable. There was a great breakfast included, as well as free-wifi, and a free cocktail hour. The best part was the friendliness and helpfulness of the staff. Would highly recommend […] as a great hotel before or after a cruise. Read moreGenuine Hotels.com guest review
"Great hotel had things to enjoy."
My stay was great the kids love the pool, the game room etc. For me it was a good get away. The entertainment at nights was fabulous. The staff was very polite and helpful. I did have a great time. The rooms was excellent, I had no problem with the cleaning staff they was on top of thing. I will come again and I will tell my friends.Genuine Expedia guest review
Excellent place to stay. Hotel staff very friendly and responsive to proems that may arise. Our hot water went out twice on us but the hotel staff responded immediately. Apparantly this is an ongoing problem. They use hot water on demand units but each room is independent. I was informed that they are going to install a central unit to the hotel to […] fix this problem in the near future. The hotel is only 1 block from the beach and on the corner of the main road. Close to restaurants and shops. Numerous street panhandlers and Apparantly Puerto Rico does not have sound laws to prevent the cruisers from blasting their stereo systems. They should in that the cruisers are numerous in the evening. On the positive side the rooms are quiet and well maintained. Breakfast was pleasant with items such as scrambled eggs, bacon, sausages, French toast, and assorted cereals and pasteries. Their coffee is absolutely horrible. Thank God there is a Dunkin Donut about three blocks away. To conclude, we were very pleased with the hotel. Read moreGenuine Hotels.com guest review
"A nice place to stay."
I had a pleasant stay the service was great look forward to stay there again....Genuine Expedia guest review
We were in Puerto Rico for a quick getaway and this hotel had everything - short walk to the beach, Outback restaurant on site and a casino for some out of the sun entertainment.Genuine Expedia guest review
"Great hotel near everything"
I was on vacation with my grand kids, we had a wonderful time this is the second time we stay here and we have no complaints. Breakfast is great and so is the happy hour. The kids loved the pool and game room. The staff is very courteous and helpful. Very thing is clean.Genuine Expedia guest review
"Conveniently located in San Juan"
This hotel was close to the airport and port. It served delicious breakfasts daily and had its own beautiful beach to use.It also had a great pool. It was a perfect fit for our vacation needs.Genuine Expedia guest review
"Nice hotel with pool, but too close to airport."
We stayed for one night because it was close to airport. Nice hotel and we would stay again, but at poolside you could hear every plane take off. They had nice music playing so it was not a big deal. We would stay there again.Genuine Expedia guest review
"Home away from home"
it was my second time staying there team spirit and my experience was awesome. it felt as if I were home. very very comfortable. best kept secret in Isla verdeGenuine Expedia guest review
"Home away from home"
it was my second time staying there team spirit and my experience was awesome. it felt as if I were home. very very comfortable. best kept secret in Isla verdeGenuine Expedia guest review
This was a quick 5 day trip for my family of 3, and it was a great deal. The room was clean. We received clean towels and bathroom accessories daily. Nice to have a bedroom door for privacy and my daughter said the sofa bed was very comfortable. The buffet breakfast was excellent with both hot and cold food items, plus a made to order grill. The daily […] manager's party was a nice way to start the evening with drinks and appetizers. The staff was friendly and helpful and the concierge made great recommendations for dinner. They also suggested a snorkel trip which was a super fun time! Just a short 5 minute walk to beach and the best part is the hotel provides, at no charge, chairs, umbrellas and towels at the beach! I would definitely return to this hotel! Read moreGenuine Hotels.com guest review
It was an awesome time. The service was grand and the rooms were spacious.Genuine Expedia guest review
"Family friendly with freebies"
I would stay here again with my family. The downside? Waiting for elevators (take stairs), $200+ extra in parking, taxes, and hotel fees, and it is time to update the bathrooms with working ceiling fans. The casino is just ok, but we chose other, less costly entertainment The upshot? Free drinks and snacks nightly, great room/maid service, free hot […] breakfasts, a nice pool/jacuzzi, and two-room suites. Warning: get to breakfast early for made-to-order omelets (it gets crowded) and tip the bartender for extra strong drinks. It is a safe area close to a beach, and if you have family in PR as we do, you can be a tourist and still be close to an expressway to visit with relatives. Overall a good stay, and a good experience. Read moreGenuine Expedia guest review
"Awesome comfortable location in PR"
This was my first trip to San Juan PR. The hotel was very accommodating , comfortable, and a great deal. Amenities that were important and offered to me was the gym open 24/7 with card access at no additional fee, a very nice breakfast every morning, clean pool, hot tub, and happy hour from 5-7 pm every day . IM very satisfied with my stay. Thank y […] ou Read moreGenuine Hotels.com guest review
Great place to stay. We have stayed here before and loved it. We stayed here on the night before our cruise ship departure. The pool area is lovely and the staff is pretty helpful. The only thing negative was that the TV in the bedroom did not work, and they were very slow at trying to get it fixed during our stay.Genuine Hotels.com guest review
"Great room at a Great Price"
For the hotels in the area, this is easily the best deal. Very nice pool. Great breakfast. Only 2 blocks to the beach. Valet and concierge service was great and it has Outback Steakhouse, if you ate not in the mood for local food.Genuine Hotels.com guest review
"We had a pleasant stay"
We had an overall good stay The staff was friendly The hotel is super cleanGenuine Expedia guest review
The hotel was in a great location! Close to the airport, restaurants, and a grocery store! Not to mention the beach. I'd stay again.Genuine Hotels.com guest review
"very good family experience"
great stay...couple things - room fridge took a day to cool contents and atrium repairs had lobby dark and occasional banging sounds..overall very much enjoyed the stayGenuine Expedia guest review
"it is a great place for family vacation."
Suite room has plenty of room for family of four. Breakfast is excellent, especially custom made omllett is outstanding. Location is also good to access to local stores and restaurants.Genuine Expedia guest review
This hotel is centrally located to the beach, restaurants, and old san juan. The beach and restaurants are within walking distance and old san juan is about an 8 minute drive.Genuine Expedia guest review
"Okay but needs updating"
Just okay.....needs updating. Dark.....everywhere and the rooms should have been updated a decade ago. I would pay a little more and move onGenuine Expedia guest review
We reserved a nonsmoking room and were in a ro that reeked of smoke and had ash trays in the room. We tried to switch rooms and were told none were available.Genuine Hotels.com guest review
"Beware for the Hidden Fee Monster"
Hotel was wonderful all around! The only problem that left a nasty tasted for me was the hidden fees my credit card was charged with at check out. The hotel was expensive as it was and then when you add the hidden fees at check out it only makes you wonder if the over all price was worth the stay. $30.00 plus tax per night now go figure the extras you'll […] pay. Read moreGenuine Expedia guest review
"Nice hotel close to the airport."
We stayed in the same hotel one night before and after our cruise. There is an Outback Steakhouse in the hotel and we took advantage of it the first night. There were complimentary drinks and snacks in the lobby each night and complimentary hot breakfast, with made to order omelets even. The only disappointing part was that we could not get into our […] room early after the cruise and had to wait 4 hours. Read moreGenuine Expedia guest review
It was a great place to stay, everyone was helpful. If you are planning to have someone sleep on the pull out couch, know that the mattress is paper thin. The hotel was beautiful. Worth every cent!!Genuine Hotels.com guest review
"2 days before cruise"
We chose this hotel because we have stayed at other Embassy Suites in the past and been very pleased. This was not our experience this time. The room had a very musty cigarette smell, and the furnishings were fairly worn. The sofa bed had a huge stain (about 2 ft. in diameter), and the king bed was very uncomfortable. The walk to the beach was a bit […] longer than expected and once you arrived there, the place for the Embassy Suite's chairs and umbrellas was further down the beach. For most adults or teens it would be an ok distance, but if you have young kids it's a bit of a walk. On the positive side, the pool was very nice (although it was not heated and a bit chilly). The free breakfast was also very nice. All things considered, we would not stay at this hotel again. Read moreGenuine Hotels.com guest review
"Great Stay pick front side of hotel"
Great stay! Had to change room first night only because of highway noise. Poolside view can be noisy. No problem switching us to quiet room.Genuine Hotels.com guest review
"Like a Resort"
This is an excellent hotel, it feels like a resort. Many amenities on site. Staff were absolutely wonderful. The location is very close to the airport and beach. I couldn't imagine a better place to stay and experience all that Puerto Rico has to offer.Genuine Hotels.com guest review
"Not worth the price"
My husband and I stayed here for our one year anniversary. For the cost of the hotel, $200 per night, we had higher expectations. The room was dingy, the bathroom tile was old and had mildew growing and the AC broke one night and barely worked well the other nights. The service was a hit or miss. Most of the staff didn't smile or speak to you in a friendly […] manner except for the staff outside assisting with taxis. The front desk had one nice man, Melvin, the other staff was either half awake or hated their jobs. The woman at the travel desk disappeared for long periods of time and was not very friendly either. We actually went to the Intercontinental for restaurant recommendations... There were some perks like the breakfast and the free drinks in the evening. The cons outweighed the pros, however, so I would not recommend this hotel to anyone. The staff and rooms need improvement. Also, there were many 18-20 year olds at the hotel. I understand it is spring break but we were hoping for a more adult group. Lastly, I was under the impression the hotel was on the beach. It wasn't a long walk but none the less, not on the beach. Read moreGenuine Expedia guest review
I've visited Puerto Rico quite a few times with my family - it is one of our favorite places to Spring Break. This was my first stay at this hotel and it was a good experience. The freebies - especially breakfast and the manager's reception - were appreciated; but the hotel was very full so the lines got very long quickly. Neither the breakfast nor […] the drinks were fabulous but good enough. My kids loved the pool; the pool area was very pretty and the pool bar was great for food and drinks. Service was generally good (everything is kinda slow in PR). The room was clean and adequate. The location is close to the airport and an easy walk to restaurants and stores. My only complaints were 1) having to walk a few blocks to the beach and 2) the beach service could use improvement. Beach chairs, towels and umbrellas were readily available (at no extra cost); but food and drinks were hard to come by. Read moreGenuine Hotels.com guest review
"Important request ignored"
We are a couple with four children and the only reason I booked the Embassy Suites was because they had rooms with two double beds and a sofa bed. After I made my reservation I wrote to the hotel requesting the double beds and sofa just to be sure we would be all set. Imagine how happy we were when we checked in about 2am to find out there were only […] two beds in our room. They did not even tell us, we had to find out when we got to the room and then when we called they said, "oh, no one told you the other rooms were sold out". They said they would credit us our resort fee, which of course they did not and then I had to go to the front desk in the morning and request a refund. Not happy. Read moreGenuine Hotels.com guest review
"Very convenient location to beach and restaurants"
Very nice location. Everything within walking distance. Excellent beach staff. Would highly recommend staying here. Enjoyed hotel, beach and convenient location. Hotel staff very pleasant at all times.Genuine Expedia guest review
Overall, good but hidden resort fee charges fees changed my totalGenuine Expedia guest review
"Nice hotel 2 miles from beach"
Nice comfty hotel, friendly,professional staff, free breakfast and free drinks, helpful concierge. Great location. Loved our hotel.Genuine Expedia guest review
The hotel and staff were awesome! We had some concerns because of some of the other reviews but found everything great. The buffet was big and filling, the free drinks plentiful, the area clean, the beach guy was FANTASTIC and everyone was so helpful. We will be back!!Genuine Expedia guest review
"Excellent stay at the Embassy Suites!"
We were very impressed with our Whole Experence at the Embassy Suites.The rooms were big and clean. Felt very comfortable there.The breakfast was Great! So many choices. for breakfast. The Evening Cocktail hour was also Great. The pool area was really nice, clean and plently of lounges, towels. Walk one block from hotel to beach and greeted by a Embassy […] Suite Man who will give you a beach lounge chair and towels. We had a great vacation! Read moreGenuine Expedia guest review
Very close of markets restaurants and the beachGenuine Hotels.com guest review
Hotel was a little over priced...tried the first night to have more pillows and blankets sent upi....had to wait until the next day. Always eemed to be a line up at check in... pool was nice....pool bar staff were friendly..Jorge and Valerye...breakfast was well organized and plenty of it. Worth the stay if you can find a deal.Genuine Hotels.com guest review
Room and breakfast are OK, but you can hear all the noise they have at private pool parties, up to 3:00 am! Be careful with the extra fees. They may charge @ $50/day in top of what you already paid through Expedia.Genuine Expedia guest review
"Nice hotel close to beach and airport."
Overall, my stay was great. The hotel lobby, pool and facilities were well kept. I also love that there was free breakfast from 630am to 930am with a good variety of food including made to order omelette. Also from 530p to 730p they had free drinks and snacks. We stayed in a double bed suite. The room was very spacious. It had a living room with a pullout […] bed, a desk, a large flatscreen tv, microwave and fridge. The room was separated from the living room by a door. My only problem was the bathroom. The vent didn't work, the tub paint was coming off, the faucet to the tub didn't work so we could only use the shower. Also the rug to the room was a little dirty. Without the bathroom this hotel was very good. Read moreGenuine Expedia guest review
The hotel is in a convenient location, 5 minutes from the airport and near other major hotels and restaurants. A parking garage is attached to the hotel, although parking is expensive. There is an Outback Restaurant on premises which is standard Outback fare. There are no movies available on the TV's in the rooms. .Genuine Hotels.com guest review
"Nice beach within walking distance of the beach"
I loved this hotel would recommend it to anyone! The staff was very friendly, pleasant, and helpful. The room was nice and clean. Would definitely stay again!Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )