"fine except for the cold shower"
we've stayed here many times. close to RIT for watching my son's games. Had a rude awakening with no hot water in the morning (10:00) for a shower. very disappointed.Genuine Hotels.com guest review
"Could have been better"
Upon check-in I noticed that the light over the bathroom sink was out, and notified the front desk. Since I checked in at night, I wasn't too surprised that it wasn't fixed that night. However, early the next morning I called the front desk, and was in the room for another 3 hours, but it never got fixed. Not a huge deal, but would have been much better […] if it got taken care of. Read moreGenuine Hotels.com guest review
"Needs some updating"
The shower had a broken bar in it and the toilet was broken. The sink area was very small and the sink was badly stained and just didn't look clean. Needs some updating. The remote control didn't work for the TV eitherGenuine Hotels.com guest review
yummy and warm cookies at front desk, clean rooms, pleasant staff, and Mon-Thurs- free drink and little buffet dinner for free!Genuine Expedia guest review
"Spontaneous Stay Turned Out Fine"
We were driving across New York trying to beat a big snowstorm on New Year's Day and stopped here for the night. Freshly baked cookies and hot drinks were always available in the lobby. Usually, they offer free dinner with two drinks but because of the holiday the kitchen staff was off. We had delicious Korean food just a few yards away at Sodam instead. […] Warm continental breakfast including waffles was clean, well stocked, and delicious. Our two rooms were clean, but one had a strange smell, something like valve oil for a brass instrument. Read moreGenuine Hotels.com guest review
The hotel was nice and the complimentary breakfast was good.Genuine Expedia guest review
I've been at other BW that were much better than this one on all levels.Genuine Expedia guest review
"Close to Marketplace shopping and local colleges."
Room was clean and comfortable. Front desk checkin/out was smooth with no surprises. WIFI worked great. Bathroom was a little small and the bathroom door didn't lock. Breakfast was OK but the food could have been hotter. Overall, not too bad for someone on a budget.Genuine Hotels.com guest review
"Stayed two nights, was good"
Stayed with my girlfriend for two nights, big room with great services. The breakfast is decent, dinner at another place not as good.Genuine Expedia guest review
"Over priced for less than 24 hours"
The hotel was okay. The bathroom was the smallest bathroom I have ever seen! The one on the cruise ship I traveled was larger! The water in the shower was hard to regulate, either stone cold or piping hot. The carpet seemed sticky...The bedspreads were old, things look like they have not been updated for a long time. The maid staff stood in the hallway […] on Sunday morning talking in loud voices in a foreign language. It was 8:30 am. I think it was over priced for what you got. Read moreGenuine Expedia guest review
The location was excellent-- within walking distance to several eateries and my workplace. The room itself had a very loud heating system and the refrigerator made a great deal of noise, but the amenities available were excellent, as was the complimentary coffee and meals. Overall it was an excellent stay.Genuine Hotels.com guest review
Response by Best Western Rochester Marketplace Inn Thank you for the feedback on your stay with us, Surveys are very important to myself and my staff. I am happy to hear you enjoyed your time at the Best Western Rochester. Thank you again and we hope to be your hotel whenever you visit again.
"eh room eh service nice breakfast"
Nice breakfastGenuine Hotels.com guest review
"Convenient Hotel for Seeing Rochester Area"
My wife and I stayed here for a weekend when we came up to see some friends visiting from Australia. The hotel was easy to find and there were no problems with check in, even though we arrived later than expected. The room was clean and the bed comfortable. The hotel had a nice selection of free cheese nibbles and drinks at reception for free and offered […] complimentary food during the week. There was a nice breakfast buffet, although the breakfast room was small and very crowded on the Sunday. We didn't spend much time at the hotel, except for sleeping and breakfast, so contact with the staff was limited, but they were always polite and helpful. Read moreGenuine Expedia guest review
"Nice Hotel for all Poinys of Rochester"
My room was clean and it was great for an overnight stay. My only objection was the size and layout of my bathroom. I prefer that the sink be inside of the bathroom. Other than that, I was pleased with my experience.Genuine Expedia guest review
"Easy access to Rochester"
Nice hotel, located close to the areas we needed to visit, both downtown Rochester and Henrietta/Pittsford areas.Genuine Expedia guest review
convenient location, friendly staffs, free breakfast and dinner.very close to many stores and restaurants.Genuine Expedia guest review
Cleaning crew never wiped sink. Light switch broke for bathroom and had to remain on during most of the stay. Internet was down for 1 day of the stay. Breakfast lines were extremely long and no food available. Refills were rare. Show up when they first open if you are hungry.Genuine Expedia guest review
"Best Western Jefferson Rd"
Breakfast room was too small. Often could not get a seat. No hot water during the day. When I asked, I was told that there must be another room using the shower...what??? Not rectified. Phone message light was constantly blinking, told it was a "malfunction", never rectified. The room was either too cold or too hot.Genuine Expedia guest review
"Best Western Rochester Marketplace"
The sink was slow in draining. The light switches controlled lamps in some funky ways that were not explained by signage, so for awhile I couldn't figure it out and didn't have the light I needed. Also, the refrigerator seemed to stop working at some point, and the front desk suggested it may have been on one of those wall switches -- it should have […] been explained. And the fridge plugged into a wall socket in such a way that it was very taut under the desk where my legs would hit it -- not safe or good for the cord. Read moreGenuine Hotels.com guest review
"one of the best night stay !"
Front desk employees were great in customer service. My room was very comfortable. My husband & I came to spend 1 night because our son & daughter came back to college at Geneseo. The hotel is not too far to visit our children and we are close to shopping center and diners, we couldn't make up our minds where to go ! We will go back to stay next time […] we go visit our children. Thank you for excellent customer service. Read moreGenuine Hotels.com guest review
"Commercial hub of Rochester"
This hotel was in a commercial district of the Rochester metro area. You will find just about every restaurant chain you desire. We helped our son get settled at RIT. He needed to furnish his apartment with stuff from the goodwill and Amvet stores which were just a few minutes from our hotel. The entrance of the hotel is off a road with a traffic light, […] so getting in and out was a breeze. I thought that I booked a room with 2 queen beds. They gave me a room with a king bed. They found me a room with 2 queen beds without charging an extra fee. The beds were very comfortable. The bathroom was on the small side. The TV was a 30 ish inch flat screen. There was a small refrigerator. There was wifi AND a LAN connection for the Internet. There was a sign for a complimentary meal Monday thru Thursday. We didn't get a chance to take advantage of this. The hot breakfast was better than average. Overall, I was pleased. I would stay here again. Read moreGenuine Hotels.com guest review
"Nice motel in a great location"
Will not disappoint. This is a decent motel at a fair price.Genuine Expedia guest review
"Ok for a night"
This hotel was ok for a night. The breakfast was nice and the hotel was easy to find. The location of the hotel was on a busy road and our room faced that room so we could hear the traffic all night. We did have a big problem with the cleanliness of the bathroom. We let management know and they did their best to take care of it.Genuine Expedia guest review
"Good hotel for the price"
The room was clean and comfortable.Genuine Hotels.com guest review
"Stay somewhere else"
We were given an upgrade to a jacuzzi room, but we soon discovered soon it was musty and the jacuzzi gurgled periodically when other water was used. Room was also very loud. Everytime another guest flushed, turned on the bathroom fan or used the shower, you could hear it. Walls were paper thin apparently. Staff was not the least bit concerned when I […] reported it. Breakfast area was so cramped people were forced to eat in the lobby. Would not go back to the facility. Many better hotels in the area. Read moreGenuine Expedia guest review
Response by Best Western Rochester Marketplace Inn I am sorry to hear about your stay with us, I do understand where you are coming from with the size of the breakfast room. We are aware of the issue with that area, We will be undergoing a full property renovation this fall. The breakfast room is being enlarged and the rooms are being redone 100%. If you would like to discuss your stay further please feel free to contact me directly at 585-427-2700
We have two complaints about this stay. The carpet in front of the bathroom sink was damp and the breakfast was completely unsatisfactory. The orange juice machine was not working, the pancake and waffle maker had no batter in it and the eggs (were they actual eggs?) were horrible.Genuine Expedia guest review
It was perfect for my visit I recommend itGenuine Hotels.com guest review
"Late arrival handled gracefully"
Nice hotel, would recommend and stay again. Comfortable king room, plenty of space.Genuine Hotels.com guest review
"Close to everything"
We have used this hotel multiple times because our son attended Rochester Institute of Technology and it less than 10 minutes away. We were attending an award ceremony/dinner for our son. The rooms are clean and the hotel is located near many retailers and restaurants.Genuine Hotels.com guest review
The room was very nice but the heat was very difficult to control. We were either too hot or too cold, there did not seem to be a comfortable setting for the heat. The breakfast was a little disappointing because the batter machine for the waffle maker was out of order and they did not attempt to provide an alternate choice (i.e. microwave french toast/pancakes). […] The previous night we stayed at another hotel that was cheaper and provided their guests with a more complete breakfast buffet with many more hot food choices. Read moreGenuine Expedia guest review
"Nice and comfortable"
it was easy to check in. The rooms were clean and pleasant. We had a comfortable stay. There was a mall and a plethora of restaurants nearby.Genuine Expedia guest review
"Adequate hotel for the price."
Be sure to price check--was $60 cheaper through Expedia. Excellent location to Strong Memorial Hospital, and adequate for business. Room/hotel was dated and could have used some freshening. Bed was comfortable. Flat screen TV and free DVD rental was very nice. Daytime staff were young and somewhat inexperienced in customer service.Genuine Expedia guest review
"close to shopping malls and restuaurants"
I must say I like it, it's beyond my expectations. Free breakfast and free dinner from Mon. to Thu., very nice, I espcecially like its place, near all most of the shopping malls and restaurantsGenuine Hotels.com guest review
"Clean, convenient, reasonable."
I often stay at this property because of the convenience to major highways, shopping, dining options, and reasonable rates. Some of the fixtures could use refreshing, but overall the facilities were clean, and the staff very friendly and accommodating.Genuine Hotels.com guest review
People next door were loud, and when I changed rooms it smelled strongly like covered up smoke.Genuine Expedia guest review
"Great hotel even so..."
Very nice hotel, great breakfast buffet, warm (it was snowing outside but toasty in our room), very comfortable and nice. Bathroom was a bit small, but lots of hot water in the shower. The only negative thing was that a young woman on our floor ran through the hallway shouting obscenities at 2:30am, which is a frightening thing to wake up to in the […] middle of the night. I cannot at all blame the hotel, because our world is so full of crazy people who do crazy things, hotels cannot possibly know who is going to go nuts and scream four letter words at an inappropriate hour. I would recommend the hotel. Read moreGenuine Expedia guest review
"A nice place to stay !"
This was the best hotel I could find in the greater Rochester area which fit my budget and was reasonably close to mid-town. The bath room and vanity areas were on the small size and the tub is showing signs of wear, but the bed was really comfortable, the furnishings were new and attractive. The staff were very friendly and I appreciated the table […] with the cookies in the lobby at the bottom of the main staircase. There was no sound transmission through the floors or walls so I didn't have any problem sleeping. The TV was a new flat screen Samsung. Read moreGenuine Expedia guest review
"Convenient hotel for a quick trip to Rochester"
After reading other reviews I chose this hotel as it was the best deal as we were only spending one night to go to a concert held at Eastman. It was close to the highway, and surrounded by numerous restaurants, stores, etc. The room was clean and had a nice TV. The breakfast was convenient, and my husband liked the cookies in the lobby as well. It was […] less than 15 minutes to downtown Rochester and the concert hall. Read moreGenuine Expedia guest review
everyone was very helpful after a long trip and allowed my little lsao apso to stay with me cuz it was very cold outside in car Thank you all!Genuine Expedia guest review
The sink vanity outside the bathroom was a little inconvenient. Otherwise, for the price, this was a pretty good room. Breakfast was good. The staff at the front desk was very helpful.Genuine Hotels.com guest review
"Near some interesting shopping"
Very nice - breakfast was great....would recommend it!Genuine Hotels.com guest review
"This was a converted Econolodge"
The overall look and comfort of the hotel was great. The location was easy to find. The decor was appropriate for the hotel rating. At the time of my stay there was free dinner and drinks Monday through Thursday. However, you had to go to the Holiday Inn restaurant/bar located next door. There is also a free continental buffet breakfast in a small room […] on the ground floor where you can make your own waffles. The quality and taste of breakfast food was appropriate for the hotel rating. The only thing I found weird was that the sink and mirror were located outside of the bathroom. Read moreGenuine Hotels.com guest review
"Nice place to stay"
Great experience. The staff at the front desk were so accommodating. Would definitely return.Genuine Expedia guest review
I have stayed at this Best Western location many times to visit my son who is now a senior at Rochester Institute of Technology. Their rate is reasonable and the rooms are comfortable. Also located near many restaurants and stores, and movie theater.Genuine Hotels.com guest review
"Best of the Best Western hotels"
Meal tickets were an added bonusGenuine Hotels.com guest review
"FOR AN OVERNIGHT STAY IT'S OK"
Hotel was convenient to university rochester and rit. Room was comfortable. Had to move rooms twice before settling in.....first room was unmade and second room the ac unit was broken!Genuine Hotels.com guest review
"Be prepared to fix your own room"
We checked in with 2 kids to a hotel we had been at a year ago. Upon entering the room I had to fix the jury-rigged cable to the back of the tv to get it to work. After getting that fixed, I went to give the kids a bath and the tub stopper was gone. After being treated like an idiot, the front desk person came to the room to discover I was right. The […] person took the attitude of "what do you want me to do about it." wen we said where they could get a stopper they told us to go and get it ourself. I rigged it with the ice bag and wash cloth.... I doubt we would go back. Read moreGenuine Hotels.com guest review
"Convenient but plumbing doesn't work"
The hotel was clean and convenient to the rest of Rochester, but the toilet wouldn't flush down anything solid. We asked the front desk to fix it, but they informed us that they didn't have anyone on their maintenance staff (on a Friday night) and instead handed over what turned out to be the hotel's only plunger. We didn't return it during our stay, […] but housekeeping stopped by to ask to borrow it several times. Also, the guests in the adjoining room were heavily smoking marijuana and when we asked the desk staff if anything could be done about it they just shrugged. It was a little disappointing. Read moreGenuine Hotels.com guest review
"Nicest Best Western We've Stayed In."
Very nice. Almost wished we had stayed longer. Had free dinners Mon-Thurs. Too bad we were only here on the weekend. Would definitely stay there again.Genuine Hotels.com guest review
"Solid choice for a suburban Rochester stay"
Stayed here for a simple overnight while taking my son on college visits. The rate here wasmuch better than similar hotels in Geneseo. The room itself was very eat and clean; my only complaint is that the bathroom sink is located outside the bathroom, a design I've never liked. The A/C worked well, the front desk was responsive and helpful, and our […] stay included a free dinner AND breakfast buffet. The dinner required a walk across a parking lot to a nearby Holiday Inn, but was a welcome money-saver. A good job overall by this Best Western; I would stay there again Read moreGenuine Hotels.com guest review
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