"Stay somewhere else"
We were given an upgrade to a jacuzzi room, but we soon discovered soon it was musty and the jacuzzi gurgled periodically when other water was used. Room was also very loud. Everytime another guest flushed, turned on the bathroom fan or used the shower, you could hear it. Walls were paper thin apparently. Staff was not the least bit concerned when I […] reported it. Breakfast area was so cramped people were forced to eat in the lobby. Would not go back to the facility. Many better hotels in the area. Read moreGenuine Expedia guest review
Response by Best Western Rochester Marketplace Inn I am sorry to hear about your stay with us, I do understand where you are coming from with the size of the breakfast room. We are aware of the issue with that area, We will be undergoing a full property renovation this fall. The breakfast room is being enlarged and the rooms are being redone 100%. If you would like to discuss your stay further please feel free to contact me directly at 585-427-2700
We have two complaints about this stay. The carpet in front of the bathroom sink was damp and the breakfast was completely unsatisfactory. The orange juice machine was not working, the pancake and waffle maker had no batter in it and the eggs (were they actual eggs?) were horrible.Genuine Expedia guest review
It was perfect for my visit I recommend itGenuine Hotels.com guest review
"Late arrival handled gracefully"
Nice hotel, would recommend and stay again. Comfortable king room, plenty of space.Genuine Hotels.com guest review
"Close to everything"
We have used this hotel multiple times because our son attended Rochester Institute of Technology and it less than 10 minutes away. We were attending an award ceremony/dinner for our son. The rooms are clean and the hotel is located near many retailers and restaurants.Genuine Hotels.com guest review
The room was very nice but the heat was very difficult to control. We were either too hot or too cold, there did not seem to be a comfortable setting for the heat. The breakfast was a little disappointing because the batter machine for the waffle maker was out of order and they did not attempt to provide an alternate choice (i.e. microwave french toast/pancakes). […] The previous night we stayed at another hotel that was cheaper and provided their guests with a more complete breakfast buffet with many more hot food choices. Read moreGenuine Expedia guest review
"Nice and comfortable"
it was easy to check in. The rooms were clean and pleasant. We had a comfortable stay. There was a mall and a plethora of restaurants nearby.Genuine Expedia guest review
"Adequate hotel for the price."
Be sure to price check--was $60 cheaper through Expedia. Excellent location to Strong Memorial Hospital, and adequate for business. Room/hotel was dated and could have used some freshening. Bed was comfortable. Flat screen TV and free DVD rental was very nice. Daytime staff were young and somewhat inexperienced in customer service.Genuine Expedia guest review
"close to shopping malls and restuaurants"
I must say I like it, it's beyond my expectations. Free breakfast and free dinner from Mon. to Thu., very nice, I espcecially like its place, near all most of the shopping malls and restaurantsGenuine Hotels.com guest review
"Clean, convenient, reasonable."
I often stay at this property because of the convenience to major highways, shopping, dining options, and reasonable rates. Some of the fixtures could use refreshing, but overall the facilities were clean, and the staff very friendly and accommodating.Genuine Hotels.com guest review
People next door were loud, and when I changed rooms it smelled strongly like covered up smoke.Genuine Expedia guest review
"Great hotel even so..."
Very nice hotel, great breakfast buffet, warm (it was snowing outside but toasty in our room), very comfortable and nice. Bathroom was a bit small, but lots of hot water in the shower. The only negative thing was that a young woman on our floor ran through the hallway shouting obscenities at 2:30am, which is a frightening thing to wake up to in the […] middle of the night. I cannot at all blame the hotel, because our world is so full of crazy people who do crazy things, hotels cannot possibly know who is going to go nuts and scream four letter words at an inappropriate hour. I would recommend the hotel. Read moreGenuine Expedia guest review
"A nice place to stay !"
This was the best hotel I could find in the greater Rochester area which fit my budget and was reasonably close to mid-town. The bath room and vanity areas were on the small size and the tub is showing signs of wear, but the bed was really comfortable, the furnishings were new and attractive. The staff were very friendly and I appreciated the table […] with the cookies in the lobby at the bottom of the main staircase. There was no sound transmission through the floors or walls so I didn't have any problem sleeping. The TV was a new flat screen Samsung. Read moreGenuine Expedia guest review
"Convenient hotel for a quick trip to Rochester"
After reading other reviews I chose this hotel as it was the best deal as we were only spending one night to go to a concert held at Eastman. It was close to the highway, and surrounded by numerous restaurants, stores, etc. The room was clean and had a nice TV. The breakfast was convenient, and my husband liked the cookies in the lobby as well. It was […] less than 15 minutes to downtown Rochester and the concert hall. Read moreGenuine Expedia guest review
everyone was very helpful after a long trip and allowed my little lsao apso to stay with me cuz it was very cold outside in car Thank you all!Genuine Expedia guest review
The sink vanity outside the bathroom was a little inconvenient. Otherwise, for the price, this was a pretty good room. Breakfast was good. The staff at the front desk was very helpful.Genuine Hotels.com guest review
"Near some interesting shopping"
Very nice - breakfast was great....would recommend it!Genuine Hotels.com guest review
"This was a converted Econolodge"
The overall look and comfort of the hotel was great. The location was easy to find. The decor was appropriate for the hotel rating. At the time of my stay there was free dinner and drinks Monday through Thursday. However, you had to go to the Holiday Inn restaurant/bar located next door. There is also a free continental buffet breakfast in a small room […] on the ground floor where you can make your own waffles. The quality and taste of breakfast food was appropriate for the hotel rating. The only thing I found weird was that the sink and mirror were located outside of the bathroom. Read moreGenuine Hotels.com guest review
"Nice place to stay"
Great experience. The staff at the front desk were so accommodating. Would definitely return.Genuine Expedia guest review
I have stayed at this Best Western location many times to visit my son who is now a senior at Rochester Institute of Technology. Their rate is reasonable and the rooms are comfortable. Also located near many restaurants and stores, and movie theater.Genuine Hotels.com guest review
"Best of the Best Western hotels"
Meal tickets were an added bonusGenuine Hotels.com guest review
"FOR AN OVERNIGHT STAY IT'S OK"
Hotel was convenient to university rochester and rit. Room was comfortable. Had to move rooms twice before settling in.....first room was unmade and second room the ac unit was broken!Genuine Hotels.com guest review
"Be prepared to fix your own room"
We checked in with 2 kids to a hotel we had been at a year ago. Upon entering the room I had to fix the jury-rigged cable to the back of the tv to get it to work. After getting that fixed, I went to give the kids a bath and the tub stopper was gone. After being treated like an idiot, the front desk person came to the room to discover I was right. The […] person took the attitude of "what do you want me to do about it." wen we said where they could get a stopper they told us to go and get it ourself. I rigged it with the ice bag and wash cloth.... I doubt we would go back. Read moreGenuine Hotels.com guest review
"Convenient but plumbing doesn't work"
The hotel was clean and convenient to the rest of Rochester, but the toilet wouldn't flush down anything solid. We asked the front desk to fix it, but they informed us that they didn't have anyone on their maintenance staff (on a Friday night) and instead handed over what turned out to be the hotel's only plunger. We didn't return it during our stay, […] but housekeeping stopped by to ask to borrow it several times. Also, the guests in the adjoining room were heavily smoking marijuana and when we asked the desk staff if anything could be done about it they just shrugged. It was a little disappointing. Read moreGenuine Hotels.com guest review
"Nicest Best Western We've Stayed In."
Very nice. Almost wished we had stayed longer. Had free dinners Mon-Thurs. Too bad we were only here on the weekend. Would definitely stay there again.Genuine Hotels.com guest review
"Solid choice for a suburban Rochester stay"
Stayed here for a simple overnight while taking my son on college visits. The rate here wasmuch better than similar hotels in Geneseo. The room itself was very eat and clean; my only complaint is that the bathroom sink is located outside the bathroom, a design I've never liked. The A/C worked well, the front desk was responsive and helpful, and our […] stay included a free dinner AND breakfast buffet. The dinner required a walk across a parking lot to a nearby Holiday Inn, but was a welcome money-saver. A good job overall by this Best Western; I would stay there again Read moreGenuine Hotels.com guest review
Very nice hotel. Rates could be a little lower considerig they do not have many of the amenties as other hotels in the area. Otherwise ok.Genuine Hotels.com guest review
"air conditioner issues"
Pretty nice, second time in there in two months. Bathrooms are very small which is fine as long as you are small to medium build. The room did not cool off, thermostat set at 70 but room got hot as soon as air turned off. Front desk was to come up and check out but never showed. Beds comfortable.Genuine Hotels.com guest review
We were pleasantly surprised. The in- room refrigerator and microwave was wonderful. Sticky Lips resturant was just one door away. We were able to go to the bar and have a few drinks without having to worry about driving anywhere and they were open late.Genuine Hotels.com guest review
"good and convienent"
hotel is centrally located to mall, resturants and downtown. staff was friendly and polite. breakfast was good with plenty to eat. a great place to stay while visiting rochester.Genuine Expedia guest review
Friendly and accomodating staff. Hotel rooms need maintenance - bathtub caulking covered with mildew/mold. AC not working. Bathroom tile grout very dirty.Genuine Hotels.com guest review
I was very satisfied with the room, the friendliness of the staff and the location of the hotel. It was so close to many restaurants that my sister and i could walk to. I will stay there again when I visit Rochester again.Genuine Hotels.com guest review
Except for the free breakfast that was very limited by the time I went there, everything else was great.Genuine Expedia guest review
"Convenient to the Highway and RIT"
Just stayed one night while on a college tour. It was as advertised.Genuine Hotels.com guest review
"Best Western Rochester Marketplace-good value"
The price was affordable, and the accomodations were very comfortable. A large room, king bed, 42" flat screen, love seat and chair.Bed was comfortable, breakfast was decent, and the showerhead was wonderful! Iwas expecting to hear a lot of road noise since it's on one of the city's busiest roads, but the room was quiet! Would definitely stay there […] again. Read moreGenuine Hotels.com guest review
"hotel was in wrong area for the sight seeing"
pool closed early a real nuisance. took too long a journey each day to find a restaurant of quality at least 45 minutes each direction. hotel itself had a good breakfast and rooms were clean. only one elevator and our room was on opposite side for everything.we made the best of it.Genuine Hotels.com guest review
Very helpful and friendly staff. Loved the Breakfast.Genuine Hotels.com guest review
I really enjoyed this stay. the breakfast was great, a little crowded in that tight space and some employees are a bit particular about how they want things run, but that kinda shows pride in their work.Genuine Hotels.com guest review
"Good location and super friendly staff!!!"
I came early on Friday but they were happy to help me out. Dave is very friendly guy. Breakfast is very nice! I will come back this hotel again.Genuine Hotels.com guest review
For the price, hotel was wonderful. Continental breakfast had variety or hot and cold options. Staff was freindly and rooms were clean. Beds were comfy.Genuine Hotels.com guest review
"Awesome hotel for great price"
This hotel exceeded our expectations. The location was great. It was right near the mall and very close to many restaurants. The room was clean and spacious. The free breakfast was good. During the week they provide free dinner and cocktails. Overall I would definitely recommend this hotel and plan on staying again.Genuine Hotels.com guest review
"Did the job"
The hotel's proximity to our event was very nice, but the overall state of the hotel and our room was lacking. The bathroom was so small that when I stood up, I hit my head of the shower curtain rail and the sink was outside of the bathroom. Temperature was not easily controlled, water temperature jumped from scolding hot to freezing cold and would […] not even out and out tub took most of the day to drain. Did not expect over the top, but comparatively, this was not what I had expected. Read moreGenuine Hotels.com guest review
"Close to shopping"
Okay, but I am always finding one or the other thing not functional in the room, such as no hot water in the shower, fridge not working or is not even plugged in for the guest. The room gets too hot and then too cold, which causes inability to be comfortable and get good sleep.Genuine Expedia guest review
"Comfortable stay, close to shopping areas."
It was an okay experience. The room was not ready in terms of fridge was not even plugged in, but I was transferred to another room. There was no hot water in the shower like my previous experience at the same hotel. Obviously the message is not getting across. But close to shopping, cinema, restaurants and university.Genuine Expedia guest review
"Staff was very personable and courteus"
The staff was very professional, friendly, and helpful. The staff alone would be a good reason to stay there.Genuine Expedia guest review
"Clean room, lots of restaurants and shopping."
Check in was easy and staff helpful on local directions. Hotel was full so the small breakfast room was crowded and seats were a premium.Genuine Expedia guest review
"A safe choice."
We travelled to Rochester on Thursday August 9 to attend the 2013 PGA Championshipthe following day. The front desk staff were friendly and professional. Room was clean and well-equipped, beds comfortable. I rated "condition and upkeep" as only "OK" because of the smell of cigarette smoke in the hallways. Advice to hotel owner - make the hotel 100% […] non-smoking. Hotel is close to highways and shopping. Breakfast was adequate. Would go back. Read moreGenuine Expedia guest review
the hotel is just ok, the peoples working in the hotel are very friendly.Genuine Hotels.com guest review
"Great stay with wonderful staff ..."
All the staff are friendly, helpful and happy to assist with any question. The free breakfast is one of the best we have experienced. The rooms are pleasant, clean and have all the comforts one could want. Thank you James and all your staffGenuine Expedia guest review
"OK for short stay."
A good location and overall a decent value for a short stay with welcoming & accomodating staff. The beds were quite tired though and definetly in need of an upgrade which would affect value for a longer stay.Genuine Expedia guest review
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