All hotels in Vail, Colorado, United States of America
1 room, 2 adults
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1300 Westhaven Drive, Vail, CO, 81657, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.4 / 5Excellent

Score breakdown (from 344 reviews)

  • Breakfast
    Tasty breakfast
  • Location
    Great location
  • Pool
    Great pool
  • Wellness
    Great wellness & sports facilities
  • Bar
    Bar is not good
  • Vibe
    Poor vibe
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1.0 / 5Poor
"Not returning"
We arrived late and were greeted by a clerk who was flippant and not very informative. The food was bad and we checked out early but were charged with a $30 activity fee despite not using a single facility. The parking was located a block away. No one volunteered to help and the signage to get into the facility was non-existent. I would not rebook this place again. I think it's more for young people who want to ski and don't care.
Genuine Hotels.com guest review
1 night romance trip Jan 23, 2016
richard
US
4.0 / 5Excellent
Second time staying at this resort, both experiences have been great. Room size was ample and the lift being right out the side door saves a ton of wait time.
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2015
Joshua
US
5.0 / 5Outstanding
"Fantastic stay"
Great customer service
Genuine Hotels.com guest review
3 night family trip Dec 4, 2015
Shane
US
5.0 / 5Outstanding
"Fall break"
Beautiful location, friendly staff. Wish room service was available even though it was off season.
Genuine Hotels.com guest review
1 night family trip Oct 14, 2015
A Traveler
US
4.0 / 5Excellent
Room was fine but service is not great. I have stayed here a few times and both times was not impressed.
Genuine Hotels.com guest review
2 night romance trip Oct 2, 2015
dionne
US
4.0 / 5Excellent
"Beautiful hotel"
Beautiful lodgey feel with a beautiful backdrop! We had a view of the pool, the river, and the mountains!
Genuine Expedia guest review
Other trip Oct 4, 2015
A Traveler
US
3.0 / 5Good
"Not for a peaceful getaway."
I like this resort because it has a pool overlooking the river and a nice lounge and onsite spa. Our room was great with a great view down the valley. The pool was closed for a few hours in the middle of the day for a private event, which we found out when we arrived. When you book the hotel for the pool, this can deflate your getaway. When the pool did open there were no chairs and the pool was completely full of children. I will probably not stay here again and would not recommend as an adult getaway without children. Possibly the most frustrating part was that the staff kept reminding me about the pool at the spa. That pool has a great view of metal rooftops and the sides of the surrounding buildings. Not quite what you are after when the hotel webpage features a lovely pool along a creek full of foilage and peaceful tones. I don't think you can advertise on your website "Vail Cascade's infinity-edge pool recognized by USA Today as the one of the 10 greatest pools in America." and then defer your customers to the pool at the gym.
Genuine Hotels.com guest review
1 night trip with friends Sep 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice upgrade"
They were oversold with my room so they upgraded me to a condo. Very nice.
Genuine Hotels.com guest review
1 night romance trip Sep 26, 2015
James
US
2.0 / 5Fair
Overbooked, staff at front desk did their best but could not handle the hotel's overbooking policy.
Genuine Expedia guest review
Other trip Sep 28, 2015
A Traveler
US
3.0 / 5Good
"quick trip for Octoberfest"
Sadly not up to 5 star experience. Did not receive a king room that was reserved. Room felt and looked like it was updated but not in a good way. Valet/Bellman/Doorman never asked if we needed help. We went to the pool area and was pleasantly surprised by the smores Station but every chair had a wet dirty towel on them so no where to sit. Definitely lacking in service.
Genuine Hotels.com guest review
1 night trip with friends Sep 19, 2015
CANDI
US
4.0 / 5Excellent
"Nice"
It was very nice and I felt like a queen there was no body wash in the bathroom which kind of the ruined the perfection streak they were on. But other then that it came right away and it was pleasent. One more thing went to the hot tub and couldn't find it, wish there was more signs. Or a map!!
Genuine Expedia guest review
Other trip Sep 23, 2015
A Traveler
US
2.0 / 5Fair
"Won't be back."
The room had ajointing doors. And the sound from our neighbors was so loud it was like they where in our room. Pillows bad.
Genuine Hotels.com guest review
1 night family trip Sep 12, 2015
Robert
US
5.0 / 5Outstanding
"Beautiful views and quite relaxation"
Very relaxing and enjoyable stay in Vail. The hotel has been well maintained and everyone was very nice during our stay. The room met all of our expectations for a resort hotel. The hot tub and swimming pool were clean and enjoyable. We only stayed one night and I would like to go back and stay longer to have more time to enjoy the rest of the resort amenities. The only thing I would like to have been different is the check-in and check-out times. Check-in is at 4 pm and check-out is at 10 am. Most hotels I've visited have a 3 pm check-in and at least an 11 am check-out.
Genuine Hotels.com guest review
1 night romance trip Sep 6, 2015
Susan
US
4.0 / 5Excellent
"Exceptional service but in need of renovation"
we paid to upgrade to a suite and it wasn't quite what we expected. The hotel staff were exceptional, however, the hotel itself is in need of a renovation. Our stay was fine for a quick overnight trip, however, I would have been disappointed if this had been a planned vacation.
Genuine Hotels.com guest review
1 night family trip Sep 4, 2015
Justin
US
5.0 / 5Outstanding
"Quiet location in Vail"
Our family enjoyed a lovely two nights at Cascade. It is only a half mile from Lionshead - nice and quiet.
Genuine Expedia guest review
Other trip Sep 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Secluded Stay at Vail Cascade"
Vail cascade is a very nice hotel, right on Gore Creek, and with its own private lift. The hotel seemed very private and secluded, a 10 minute walk into Lionshead for restaurants, gondola, activities etc. Hotel was mostly families and a few wedding parties, so poolside was a bit crowded (also the hot tub jets were out of order). Hotel was very clean and spacious. We had a king suite with pullout couch for the kids. Would definitely recommend staying here again and we'll be back during ski season!
Genuine Expedia guest review
Other trip Sep 7, 2015
A Traveler
US
4.0 / 5Excellent
"Nice location near the river. Great for kids."
We had a great stay and would definitely stay here again. The staff was excellent, and the room very clean. Any negative would only be that the bed mattress was not very comfortable (I like a softer mattress.
Genuine Hotels.com guest review
1 night family trip Aug 17, 2015
Nancy
US
5.0 / 5Outstanding
"Fantastic resort in Vail!"
The room could be a bit cleaner, and the pillows need to be changed (my neck still hurts) but this place is amazing!
Genuine Expedia guest review
Other trip Aug 20, 2015
A Traveler
US
3.0 / 5Good
This hotel has a good location and the staff was very nice. The rooms and the hotel needs a bit of an update. The shower was old but it worked fine. We did enjoy the breakfast buffet. Overall we enjoyed our stay and were happy with our choice.
Genuine Hotels.com guest review
3 night family trip Aug 13, 2015
Marjaneh
US
4.0 / 5Excellent
"go big or go home"
When we checked into our "alpine room" (room 404) it felt like we were checking into 1972! the room was horrible. stains on the headboard, snags in the comforter, carpet was dirty, paint was faded and orange and brown were the main colors. room was very small. We called down and Mark ended up moving us to a room on the other side of the resort that overlooked a creek and was a lot bigger. This room was 100% better!! same ugly colors, but in much better shape (room 193). this room had a nice balcony and a higher ceiling. only issue was our AC didn't work and we had to have a repairman come at 10:30 that night to fix it. the Pool was great! Service as great - Mark at the front helped us a number of times and always with a smile. Even though we had a rough start, we still enjoyed ourselves and like the resort. Just don't go cheap and get the small room without a balcony.
Genuine Hotels.com guest review
1 night family trip Aug 15, 2015
Laurence p.
US
3.0 / 5Good
"Big hotel away from Vail village"
The hotel is big and impersonal. The elevators are very hard to find and the place feels like a maze. The pool is great and there is a creek that runs along hotel with a path for hiking and bicycling. The staff was not very helpful. I asked for directions to go to the event center for a wedding I was attending and the directions were horrible to say the least. If you want to be in Vail Village this hotel is very far away from it. You need to use your car
Genuine Expedia guest review
Other trip Aug 12, 2015
maria
US
3.0 / 5Good
Nice staff, Old building, dirty carpets. I didn't like it. We expected more for this hotel.
Genuine Expedia guest review
Other trip Aug 9, 2015
A Traveler
US
5.0 / 5Outstanding
"My favorite hotel in Vail :)"
Fabulous time as usual! My 4th time there with friends and family.
Genuine Hotels.com guest review
2 night family trip Aug 3, 2015
Kathleen
US
5.0 / 5Outstanding
"Fabulous Stay"
My husband and I hadn't been to Vail for many years. We absolutely felt very thankful that we chose to stay at the Vail Cascade Hotel! They were so welcoming and the room was comfortable, clean and well appointed with a beautiful view of the cascading stream. They offered many amenities and a fabulous buffet breakfast. We would always stay there and will recommend this hotel to our friends.
Genuine Hotels.com guest review
2 night romance trip Jul 25, 2015
Jacquelyn
US
5.0 / 5Outstanding
"Great stay! Super nice!"
Loved this Resort! Nice staff, Nice rooms & great pool!
Genuine Expedia guest review
Other trip Aug 3, 2015
KJ
US
4.0 / 5Excellent
"review"
After we checked in I discovered the room next door had children and they were crying. I immediately called downstairs and was moved/upgrades to another wing. Room was sufficient but not sure it was an upgrade other than size seemed bigger. (The desk attendant fist asked if I wanted to 'downgrade' to a different room. Um no! Thought that was a strange question. We had a lovely trip
Genuine Expedia guest review
Other trip Aug 3, 2015
A Traveler
US
4.0 / 5Excellent
"Good price, happy with stay, but not impressed."
Pros. Plenty of parking, nice hotel and spa, free shuttles around Vail. Paid 99$ for the first night 139 for the second. Can't beat for a four star in Vail. Bueatiful view from the outdoor pool and nice river right behind hotel. Cons. Expensive restaurant, 42$ for room service medium pizza, had to ask front desk for coffee packets room service didn't provide for a second day, didn't receive new towels, they just folded the dirty towels to put back on the rack.
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your review. We appreciate your business and taking the time to share your feedback. We hope you return soon for another Vail Cascade getaway. Thank you, John Garth Managing Director Vail Cascade
1 night family trip Jul 26, 2015
Philip
US
4.0 / 5Excellent
"A little gem for vail"
Staff was friendly and helpful. Hotel is looking a little tired but investors are planning on renovating the place. The infinity pool on the Gore creek is beautiful and relaxing, although there were a lot of children. For Vail I consider it a good summer value.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for taking the time to share your feedback on Vail Cascade. Reviews such as yours are a testament to why we work so hard to take care of our guests and provide an incredible experience whether visiting for business or pleasure. We do hope that you come back to enjoy our resort soon. Sincerely, John Garth Managing Director Vail Cascade
Other trip Aug 1, 2015
JD
US
5.0 / 5Outstanding
"Very nice hotel"
Great hotel with a great pool and view.
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your review. We appreciate your business and taking the time to share your feedback. We hope you return soon for another Vail Cascade getaway. Thank you, John Garth Managing Director Vail Cascade
1 night family trip Jul 21, 2015
Chris
US
5.0 / 5Outstanding
"Vail Cascade Resort"
This is a wonderful hotel and resort, located right on a popular walking/hiking/biking trail and just above Gore Creek, which is beautiful and also a terrific fishing stream. The staff are all very nice and extremely helpful. (These comments are geared to the time we visited -- Summer; we have not visited in Winter, for which Vail is most famous.)
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your review. We appreciate your business and taking the time to share your feedback. We hope you return soon for another Vail Cascade getaway. Thank you, John Garth Managing Director Vail Cascade
Other trip Jul 27, 2015
Ed
US
5.0 / 5Outstanding
"What a great vacation"
We had a great stay at Vail Cascade Resort and Spa! It was a beautiful place that was clean and very upscale. Lots of fun things to do, and the staff was very pleasant and helpful. I would recommend this hotel to anyone who is traveling to Vail.
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for taking the time to share your feedback on Vail Cascade. Reviews such as yours are a testament to why we work so hard to take care of our guests and provide an incredible experience whether visiting for business or pleasure. We do hope that you come back to enjoy our resort soon. Sincerely, John Garth Managing Director Vail Cascade
2 night family trip Jul 21, 2015
A Traveler
US
5.0 / 5Outstanding
We had a great time at Vail. The resort was wonderful.
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your review. We appreciate your business and taking the time to share your feedback. We hope you return soon for another Vail Cascade getaway. Thank you, John Garth Managing Director Vail Cascade
1 night romance trip Jul 22, 2015
Joy
US
5.0 / 5Outstanding
Everything here was incredible and the price was shockingly low. Highly recommend.
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your review. We appreciate your business and taking the time to share your feedback. We hope you return soon for another Vail Cascade getaway. Thank you, John Garth Managing Director Vail Cascade
1 night romance trip Jul 23, 2015
A Traveler
US
3.0 / 5Good
"Average with an one really big annoying problem"
First, you should know that this resort stands alone about 20 minute walk (5 minute shutlle) west of Lions Head Vail. It has reasonably nice facilities, quiet, and the walking path along Gore Creek to Vail is nice. Our room was comfortable and clean. The staff, particularly at arrival and check-in were efficient and pleasant. However, I rate our stay at no greater 3 of 5 due to an annoying and persistent problem with our room keys not working. In our two day stay, my wife and I had our room keys work properly only twice. Maintenance had to come to the room 3 times to try to clean or find the problem. Staff on the arrival day were responsive and helpful, but the trouble caused my wife to have to change her entire morning plan requiring her to remain near the room for two hours while trying to ensure a fix to the problem. Staff (different personnel) on day 2 were condescending as if my wife didn't know how to use the key card. Yet, we had to re-key 3 or 4 times during our stay, and my wife may have been the most observant helping maintenance recognize a sticking dead bolt that may have been causing the lack of a full lock reset. While apologetic, there was never an offer of any reparation to the bill, or discount for meal or free bar drink... nothing that repaired for our inconvenience. Had we not had the key problem, our stay would certainly have been better, but I can not imagine that we will select this resort accommodation in the future.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for taking the time to write a comprehensive review. We value feedback from all our guests and appreciate your opinion. As a AAA Four Diamond resort, we strive to provide a great experience and appreciate your thoroughness on every aspect of your experience. Glad to hear you enjoyed our setting on Gore Creek, comfortable accommodations and our staff. Our associates truly provide service from the heart and want to make a meaningful difference in the lives of our guests. The fact that many of them have been at the resort for a very long time is a testament to the dedication they have to be a part of Vail Cascade and our brand promise. It’s more than a job to many of our staff - working at Vail Cascade is their passion. We hope to see you again this winter - the mountain is buzzing with summer enthusiasts! Please let me know if there’s any way I can help in making your next stay even more memorable. John Garth Managing Director Vail Cascade
Other trip Jul 26, 2015
Ron from Denver
US
5.0 / 5Outstanding
"Great hotel in Vail!"
Super friendly, accommodating & professional staff. Room was lovely!
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your review. We appreciate your business and taking the time to share your feedback. We hope you return soon for another Vail Cascade getaway. Thank you, John Garth Managing Director Vail Cascade
Other trip Jul 25, 2015
Great Stay!
US
5.0 / 5Outstanding
"Great hotel"
Staff was very pleasant. Great accommodations. Awesome town by shuttle bus.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your review. We appreciate your business and taking the time to share your feedback. We hope you return soon for another Vail Cascade getaway. Thank you, John Garth Managing Director Vail Cascade
Other trip Jul 24, 2015
Rose
US
5.0 / 5Outstanding
"Great Summer Getaway"
wonderful spot- great hotel and people, amazing views.
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your review. We appreciate your business and taking the time to share your feedback. We hope you return soon for another Vail Cascade getaway. Thank you, John Garth Managing Director Vail Cascade
1 night family trip Jul 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Must stay"
The hotel was first class it was clean people were courteous and very accommodating
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for taking the time to share your feedback on Vail Cascade. Reviews such as yours are a testament to why we work so hard to take care of our guests and provide an incredible experience whether visiting for business or pleasure. We do hope that you come back to enjoy our resort soon. Sincerely, John Garth Managing Director Vail Cascade
1 night family trip Jul 20, 2015
Lisa
US
5.0 / 5Outstanding
Perfect!
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your review. We appreciate your business and taking the time to share your feedback. We hope you return soon for another Vail Cascade getaway. Thank you, John Garth Managing Director Vail Cascade
2 night family trip Jul 15, 2015
Wali
US
5.0 / 5Outstanding
Great stay, great staff! I would stay here again! The room had a beautiful view, and the bed was very comfortable. The shuttle runs every 15 minutes which is great to get into the village.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your review. We appreciate your business and taking the time to share your feedback. We hope you return soon for another Vail Cascade getaway. Thank you, John Garth Managing Director Vail Cascade
Other trip Jul 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Vail Cascade"
Beautiful weekend! It was Fourth of July weekend. They could have been a little more staffed, especially by the pool, but overall excellent service.
Genuine Hotels.com guest review
1 night romance trip Jul 2, 2015
Stephanie
US
5.0 / 5Outstanding
"Best place to stay in Vail"
Great time. Pool-side service was awesome. Fireside bar service excellent. Restaurant was good too. Hotel is starting to show some wear and tear and it would be a good idea for management to start thinking about slapping some new paint and fixing some chips and scuff marks on the walls. Just 'freshen up' a bit and people will take it in stride. No matter what - this is my go-to place in Vail since its away from the hustle and bustle but close enough to everything.
Genuine Hotels.com guest review
3 night romance trip Jul 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Elite upgrade"
They provided an excellent upgrade to a room that was larger and was facing the creek and mountain. The sound was so relaxing. I also enjoyed that the resort was not in the heart of Vail Villages, but was a short walk along the creek, or shuttle every 15 minutes. Being not in the heart made it quieter and more relaxing.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your review. We appreciate your business and taking the time to share your feedback. We hope you return soon for another Vail Cascade getaway. Thank you, John Garth Managing Director Vail Cascade
Other trip Jul 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful"
Awesome stay. Our new favorite spot in Vail.
Genuine Hotels.com guest review
1 night romance trip Jul 3, 2015
Justin
US
3.0 / 5Good
"Very Crowded and Dated Hotel"
Booked a double queen room. They had me down for a King bed with 4 people on the reservation. Jazmin, at the front desk, was fantastic, but the rest of the crew that day were rude. The hotel is SO overpriced. A greasy pizza for $17 that barely feeds two. The pool was absolutely packed...no place to move. The rooms are super dated and it took them only 4 minutes to "clean" the room. Just because it is Vail, they get away with a lot of crap that would not fly at other hotels. It was MARGINAL, at best.
Genuine Expedia guest review
Other trip Jul 7, 2015
Renee
US
3.0 / 5Good
"Very average"
Staff seemed to be eager to help you experience Vail, but not the hotel itself.
Genuine Hotels.com guest review
1 night family trip Jul 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel in gorgeous Vail!!"
Great hotel. Only complaint was that the hot tub wasn't working and valet/and bell service non-existent
Genuine Hotels.com guest review
1 night family trip Jun 9, 2015
Yolanda
US
5.0 / 5Outstanding
"We will be back soon!"
Never been to Vail before and it was amazing place to stay. It's right off a beautiful river, Has fun shops near by. Our two year old loved the infinity pool. There is so much we still didn't get to but this place makes me wanna go back very soon. Only small complains is parking sucks and house keeping was iffy on our room (they did great on our friends room)
Genuine Hotels.com guest review
3 night family trip Jun 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Amazing location"
We loved the heated pool and hot tub that are salt water not chlorine
Genuine Expedia guest review
Other trip Jun 15, 2015
mike
US
4.0 / 5Excellent
"Nice, quiet room"
Nice upgrade to room with a sitting area. Very clean, great staff. Very disappointed in the restaurant. Had appetizers in the bar but the chicken wings were very overdone and tasteless. Bar area very understaffed for Friday night.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thanks for your recent review! We’re glad you enjoyed your stay. We hope to see you again! John Garth Managing Director Vail Cascade
Other trip Jun 7, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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